Top Outbound Call Centers
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4,738 Companies
List of the Top Outbound Call Center Services
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UndisclosedUndisclosed2 - 9
Services provided
20% Branding20% Ecommerce Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingBranding company LeonXonline was launched in 2021. Based in Lekki, Nigeria, the team provides Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Petah Tikva, Israel
Services provided
20% Branding20% Sales Outsourcing20% Social Media Marketing +3 services15% Ecommerce Marketing15% Pay Per Click10% Video ProductionBranding company dawndigital was founded in 2020. Headquartered in Petah Tikva, Israel, the team provides Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
20% Pay Per Click20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DevelopmentIMID Group, a social media marketing firm, is based in Sao Paulo, Brazil. They offer Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
Services provided
80% Business Consulting20% Sales OutsourcingLiinea is a Business Consulting company established in 2019. The small team offers Business Consulting and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Quito, Ecuador
Services provided
20% Advertising20% Call Center Services20% Digital Strategy +4 services20% Social Media Marketing10% Branding5% Market Research5% Marketing StrategyMagno Asesores is a Quito, Ecuador-based Advertising company. They specialize in Advertising and Digital Strategy and were launched in 2010.
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UndisclosedUndisclosed2 - 9Muncie, IN
Services provided
20% Market Research20% Sales Outsourcing20% Social Media Marketing +4 services10% Advertising10% Event Management10% Event Marketing10% Public RelationsCircle Three Branding is a Market Research company. In Muncie, Indiana, the firm was established in 2017. Their team specializes in Market Research and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Zagreb, Croatia
Services provided
20% Back Office Outsourcing20% Ecommerce Marketing20% Sales Outsourcing +4 services10% Branding10% Business Consulting10% Corporate Training & Coaching10% Web DesignBased in Zagreb, Croatia, Virtual Office is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Miami, FL
Services provided
20% Content Marketing20% Email Marketing20% Public Relations +2 services20% Sales Outsourcing20% Social Media MarketingStrategic Vantage Marketing & Public Relations is a PR firm. Their team is based in Miami, Florida and specializes in Public Relations and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Waveland, MS
Services provided
60% Commercial Property Management20% Accounting20% Call Center ServicesWorkWise, LLC is a Commercial Property Management company. The Waveland, Mississippi-based agency was founded in 2018. Their services include Commercial Property Management and Call Center Services.
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UndisclosedUndisclosed2 - 9
Services provided
20% AI Consulting20% Content Moderation Services20% Data Annotation Services +4 services10% Call Center Services10% Customer Service Outsourcing10% Market Research10% Sales OutsourcingImpact Enterprises is a Content Moderation Services company. They are headquartered in Brooklyn, New York. Their team provides Content Moderation Services and Data Annotation Services.
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UndisclosedUndisclosed2 - 9Bannockburn, IL
Services provided
20% CRM Consulting and SI20% Content Marketing20% Marketing Strategy +2 services20% Other Marketing20% Sales OutsourcingLocated in Bannockburn, Illinois, The WDG Agency is a Marketing Strategy company. Their services include Marketing Strategy and Other Marketing.
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UndisclosedUndisclosed2 - 9Carey Park, Australia
Services provided
50% Video Production20% Call Center Services20% Corporate Photography +1 service10% Graphic DesignProperty Media Solutions is a video production agency. Established in 2020, the agency is headquartered in Carey Park, Australia. Their team focuses on Video Production and Corporate Photography.
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UndisclosedUndisclosed2 - 9
Services provided
20% SMS Marketing20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DevelopmentBlueBar Digital is a social media marketing company founded in 2012. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
Services provided
50% SMS Marketing20% Sales Outsourcing20% Social Media Marketing +1 service10% Search Engine OptimizationLaunchpoint Marketing LLC is a SMS Marketing company. They are headquartered in Wilmington, Delaware and have small team. They focus on SMS Marketing and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
20% Email Marketing20% SMS Marketing20% Sales Outsourcing +2 services20% Social Media Marketing20% Video MarketingKevin Toney - "the Marketing Coach" is a social media marketing agency. The Winnipeg, Canada-based firm focuses on Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9Frauenfeld, Switzerland
Services provided
20% Email Marketing20% SMS Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingLaunched in 2003, LT Media is a small Frauenfeld, Switzerland-based social media marketing firm. Their services include Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9Kirkintilloch, Scotland
Services provided
20% Pay Per Click20% SMS Marketing20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingLupo Interactive Ltd is a social media marketing firm. They were founded in 2021, and their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Pretoria, South Africa
Services provided
20% Sales Outsourcing20% Search Engine Optimization20% Social Media Marketing +3 services20% Web Development10% Content Marketing10% Pay Per ClickLaunched in 2014, We Do Digital is a small social media marketing firm in Pretoria, South Africa. Their team provides Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Ogden, UT
Services provided
20% E-Commerce Development20% SMS Marketing20% Sales Outsourcing +3 services20% Social Media Marketing10% Content Marketing10% Market ResearchFiture Marketing is a social media marketing firm located in Ogden, Utah. The team offers Social Media Marketing and E-Commerce Development.
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UndisclosedUndisclosed2 - 9
Services provided
20% Search Engine Optimization15% Graphic Design15% Social Media Marketing +5 services10% Audio Production10% Call Center Services10% Logo10% Sales Outsourcing10% Video ProductionFyllontal, a small SEO agency, is based in Lapu-Lapu City, Philippines. Their services include Search Engine Optimization and Social Media Marketing.
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UndisclosedUndisclosed2 - 9London, England
Services provided
20% Email Marketing20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingEBizzers Ltd is a London, England-based social media marketing firm. They focus on Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9Chicago, IL
Services provided
20% Branding20% Business Consulting20% Marketing Strategy +2 services20% Sales Outsourcing20% Sports MarketingStromberg Sport is a branding agency. The small Chicago, Illinois-based team specializes in Branding and Marketing Strategy. The firm was founded in 2012.
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UndisclosedUndisclosed2 - 9Düsseldorf, Germany
Services provided
30% Pay Per Click30% Social Media Marketing20% Sales Outsourcing +1 service20% Search Engine OptimizationSocial media marketing firm Bender Alpha is based in Düsseldorf, Germany. The team provides Social Media Marketing and Pay Per Click.
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UndisclosedUndisclosed2 - 9
Services provided
20% Customer Service Outsourcing20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingImpetus Digital Agency is a social media marketing agency in General Santos, Philippines. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Mississauga, Canada
Services provided
20% E-Commerce Development20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingAmpere Digital is a small social media marketing agency headquartered in Mississauga, Canada. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Meridian, ID
Services provided
30% Business Consulting20% Financial Consulting20% IT Strategy Consulting +2 services20% Sales Outsourcing10% Commercial FinancingPerlinski & Company is a Business Consulting company established in 1989. The team focuses on Business Consulting and IT strategy consulting and is based in Meridian, Idaho.
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UndisclosedUndisclosed2 - 9Arbutus, MD
Services provided
20% Accounting20% Corporate Training & Coaching20% Marketing Strategy +3 services20% Sales Outsourcing10% Event Marketing10% HR ConsultingAtlas Business Consulting, LLC is an Arbutus, Maryland-based Marketing Strategy company. They focus on Marketing Strategy and Corporate Training & Coaching and were established in 2022.
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UndisclosedUndisclosed2 - 9Cottonwood Heights, UT
Services provided
30% Business Consulting30% Corporate Training & Coaching20% Sales Outsourcing +2 services10% Advertising10% Market ResearchLT3 Strategy, a Business Consulting company, is headquartered in Cottonwood Heights, Utah. They specialize in Business Consulting and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Prospect, KY
Services provided
30% Pay Per Click30% Search Engine Optimization20% Sales Outsourcing +1 service20% Social Media Marketing11Path Media is a small SEO company headquartered in Prospect, Kentucky. The team provides Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed2 - 9Mobile, AL
Services provided
20% Email Marketing20% Marketing Strategy20% Sales Outsourcing +3 services20% Web Design10% Content Marketing10% Content Writing ServicesIMMIX Strategic is a small Marketing Strategy company established in 2020. Their team offers Marketing Strategy and Email Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
20% Branding20% Sales Outsourcing20% Search Engine Optimization +3 services20% Social Media Marketing10% Content Marketing10% Content Writing ServicesDigital Copywriting, a branding agency, was launched in 2015. The agency focuses on Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
Services provided
20% Branding20% Public Relations20% Sales Outsourcing +3 services20% Social Media Marketing10% Content Marketing10% Content Writing ServicesBranding company C Squared Marketing was established in 2020. In Dublin, Ireland, the team focuses on Branding and Public Relations.
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UndisclosedUndisclosed2 - 9Indianapolis, IN
Services provided
20% Branding20% Graphic Design20% Marketing Strategy +3 services20% Sales Outsourcing10% Content Marketing10% Content Writing ServicesRiveting Co is a branding company. They are based in Indianapolis, Indiana and have small team. Their services include Branding and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Boston, MA
Services provided
40% Social Media Marketing20% Content Marketing20% Content Writing Services +1 service20% Sales OutsourcingLocated in Boston, Massachusetts, Lindsay Hanson Inc. Is a small social media marketing agency. Their services include Social Media Marketing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Falls Church, VA
Services provided
20% Branding20% Sales Outsourcing20% Search Engine Optimization +3 services20% UX/UI Design10% Content Marketing10% Content Writing ServicesEstablished in 2004, STRATAC is a branding agency. Their team focuses on Branding and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Milwaukee, WI
Services provided
20% CRM Consulting and SI20% Pay Per Click20% Sales Outsourcing +3 services20% Social Media Marketing10% Content Marketing10% Content Writing ServicesRiseable is a social media marketing company. Headquartered in Milwaukee, Wisconsin, their team provides Social Media Marketing and Pay Per Click.
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UndisclosedUndisclosed2 - 9Portland, OR
Services provided
20% Email Marketing20% Market Research20% Marketing Strategy +3 services20% Sales Outsourcing10% Content Marketing10% Content Writing ServicesEstablished in 2017, Michael Pacheco Consulting is a Market Research company. The team specializes in Market Research and Marketing Strategy.
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UndisclosedUndisclosed2 - 9
Services provided
20% Content Marketing20% Email Marketing20% Pay Per Click +2 services20% Sales Outsourcing20% Social Media MarketingRealtor Shop is a small social media marketing agency headquartered in. The team focuses on Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
20% CRM Consulting and SI20% Email Marketing20% Marketing Strategy +2 services20% Sales Outsourcing20% Social Media MarketingPraktikel is a Marketing Strategy company launched in 2021. Headquartered in Spring Lake, Michigan, the team specializes in Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Oak Flats, Australia
Services provided
25% Search Engine Optimization20% Sales Outsourcing20% Social Media Marketing +2 services20% Web Design15% Pay Per ClickCanty Digital is a SEO company. The team focuses on Search Engine Optimization and Social Media Marketing, and the agency is located in Oak Flats, Australia.
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UndisclosedUndisclosed2 - 9Northville, MI
Services provided
40% Fractional CMO Services20% Business Consulting20% Marketing Strategy +1 service20% Sales OutsourcingBased in Northville, Michigan, Stealth Consulting is a Fractional CMO Services company. The team offers Fractional CMO Services and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Ann Arbor, MI
Services provided
40% Fractional CMO Services20% Sales Outsourcing10% Market Research +3 services10% Marketing Strategy10% Recruiting10% StaffingEssential CMO, a small Fractional CMO Services company, is headquartered in Ann Arbor, Michigan. The team specializes in Fractional CMO Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Chicago, IL
Services provided
60% Fractional CMO Services20% Marketing Strategy20% Sales OutsourcingOPSVISE, a Fractional CMO Services company, is in Chicago, Illinois. Launched in 2021, the team specializes in Fractional CMO Services and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Elmhurst, IL
Services provided
30% Branding30% Fractional CMO Services20% Marketing Strategy +1 service20% Sales OutsourcingInnovative Marketing Solutions Consulting, LLC is a small Elmhurst, Illinois-based branding agency. Their services include Branding and Fractional CMO Services.
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UndisclosedUndisclosed2 - 9Chicago, IL
Services provided
40% Fractional CMO Services20% Content Marketing20% IT Strategy Consulting +1 service20% Sales OutsourcingRinger is a Fractional CMO Services company founded in 2016. Their services include Fractional CMO Services and Content Marketing.
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UndisclosedUndisclosed2 - 9Chicago, IL
Services provided
20% Event Management20% Fractional CMO Services20% Sales Outsourcing +4 services10% CRM Consulting and SI10% Public Relations10% Search Engine Optimization10% Social Media MarketingFounded in 2003, Markitexture is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Event Management and is headquartered in Chicago, Illinois.
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UndisclosedUndisclosed2 - 9
Services provided
80% Fractional CMO Services20% Sales OutsourcingJames Ryder Interactive is a Fractional CMO Services company founded in 2021. Their services include Fractional CMO Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
60% Fractional CMO Services20% Content Marketing20% Sales OutsourcingSteal Marketing Consultant Group, a Fractional CMO Services company, is based in Jacksonville, Florida. They specialize in Fractional CMO Services and Content Marketing.
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UndisclosedUndisclosed2 - 9Ponte Vedra Beach, FL
Services provided
20% Fractional CMO Services20% Pay Per Click20% Sales Outsourcing +3 services20% Search Engine Optimization10% Content Marketing10% Content Writing ServicesIntegrated Growth Parnters is a SEO services firm launched in 2022. The small team specializes in Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed2 - 9
Services provided
20% CRM Consulting and SI20% Fractional CMO Services20% Pay Per Click +2 services20% Sales Outsourcing20% Search Engine OptimizationIndustrial Marketing Specialists, Corp is a SEO agency. The Fort Lauderdale, Florida-based team specializes in Search Engine Optimization and Pay Per Click.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Rollover to see company insights or click a company below for more details.
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 15 Outbound Call Center Services
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
250% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
38.5/40.019.6/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
265% Outbound Voice Services -
$1,000+< $25 / hr50 - 249London, England
Ability to deliver
38/40.020/20 Reviews10/10 Clients & Experience8/10 Market PresenceService focus
220% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.8/40.018.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
280% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Outbound Voice Services30% Other -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
350% Outbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Outbound Voice Services -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
36.9/40.019.2/20 Reviews10/10 Clients & Experience7.7/10 Market PresenceService focus
250% Outbound Voice Services -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
180% Outbound Voice Services -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
245% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Outbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
200% Outbound Voice Services -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.3/40.017/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
240% Outbound Voice Services -
$1,000+$150 - $199 / hr10 - 49Iowa City, IA
Ability to deliver
38.6/40.019.6/20 Reviews9.9/10 Clients & Experience9/10 Market PresenceService focus
60% Outbound Voice Services40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Outbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
75% Outbound Voice Services25% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
60% Outbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
225% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
110% Outbound Voice Services -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
120% Outbound Voice Services -
$10,000+$50 - $99 / hr10 - 49Toronto, Canada
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
190% Outbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
140% Outbound Voice Services
Latest Outbound Articles
See all articles
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
Outbound Call Center FAQs
Outbound call centers offer business operations-focused services, such as conducting outgoing calls to customers and prospects. These companies represent their clients and handle tasks such as outbound sales, customer notifications, and data collection.
Outbound call centers are dedicated to proactively making outgoing calls; whereas inbound call centers are more engaged with reactive call support. These vendors leverage different technologies such as predictive dialers, call recording and analytics systems, and scripting tools.
Essentially, outbound call centers play an essential role in guiding the business towards success. They are primarily responsible for contacting and engaging with potential customers and existing customers. They work hand in hand with different departments to ensure customer satisfaction and consistently generate new business.
The cost of hiring a dedicated outbound call center company depends widely on several factors, including agent expertise, call volume, and location. The different pricing models applied by different service providers also impact pricing – some companies offer per-agent-per-hour structure, per-minute pricing, and per-lead pricing.
The average call center projects reviewed on Clutch cost less than $10,000 or less than $25 per hour. Check out our detailed pricing guide to find out more: Call Center Pricing Guide
Selecting the right outbound call center company is crucial for success and getting optimal ROI from your investment. Here are some key factors to consider when evaluating potential service providers:
- Industry expertise and experience
- Compliance and data security
- Technology stack (the tools they use to conduct calls, track key metrics, and report data)
- Agent quality and language proficiency
- Scalability and customization (if they can tailor scripts, reporting formats, and adjust team size as you grow your business)
- Industry reputation and client testimonials
Clutch can help you learn more about potential outbound call center partners. Our collection of client ratings and reviews is designed to help you identify their strengths and weaknesses.
Not knowing what warning signs to watch out for when working with an outbound call center can cost you time, money, and a damaged reputation. Be mindful of these red flags when evaluating and partnering with a potential service provider:
- Lack of transparency in terms of pricing and service descriptions
- No industry experience, especially for businesses in the financial services and medical sectors
- Irregular or ineffective performance reporting
- No customization offered
- Record of data security lapses or poor data hygiene
Ignoring these red flags will just result in more headaches than wins. Knowing what to be wary of is part of hiring correctly.
Outbound call center companies cater to or focus on different industries. Some service providers are dedicated to specific markets such as medical and healthcare, while some can operate in different sectors such as travel and hospitality, real estate, and e-commerce and retail. Here are the common industries they serve and what solutions they typically offer:
- E-commerce and retail: upselling/cross-selling calls, customer feedback gathering, and abandoned cart recovery solutions
- Real estate: Cold calling for potential leads and appointment setting
- Travel and hospitality: Promotional outreach, loyalty program campaigns
- Healthcare and medical: Medical surveys, appointment reminders, and patient follow-ups
- Financial services: Lead generation, debt collection, and appointment setting
- Telecommunications: Upselling campaigns and customer retention programs
- Legal services: Appointment setting, litigation support outreach, and client intake follow-ups
- Technology and SaaS: User onboarding assistance, lead generation, and product demos
Finding the right team with in-depth experience and expertise in your market can help guide your project’s success.
Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.