Top Inbound Call Center Services
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$1,000+$25 - $49 / hr10 - 49Kraków, Poland
Services provided
Sterling Outsourcing Sp zoo is a small Accounting company. They specialize in Accounting and Back Office Outsourcing and were founded in 2006.
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$5,000+$25 - $49 / hr50 - 249Baar, Switzerland
Services provided
Established in 2019, CIIB GmbH is a Digital Strategy company. Their services include Digital Strategy and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9San Diego, CA
Services provided
Back Office Outsourcing company Summit Horizon Solutions is located in San Diego, California. Launched in 2014, the team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
Services provided
Customer Service Outsourcing company Zocallo was established in 2011. The company focuses on Customer Service Outsourcing and Back Office Outsourcing, and is small.
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UndisclosedUndisclosed2 - 9Bremen, Germany
Services provided
Hanseatic dialog is a Back Office Outsourcing company. Launched in 2006, the team specializes in Back Office Outsourcing and Customer Service Outsourcing. The firm is headquartered in Bremen,
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UndisclosedUndisclosed2 - 9Bremen, Germany
Services provided
MaXima Service is a small Customer Service Outsourcing company. Launched in 2002, the team provides Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Yukon, OK
Services provided
Pest-SOS is a telephone answering service. The team focuses on Call Center Services and Back Office Outsourcing and is located in Yukon, Oklahoma.
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UndisclosedUndisclosed2 - 9Little Elm, TX
Services provided
Lehman Consulting and Recruiting is an IT staff augmentation company. In Little Elm, Texas, the company was established in 2002. Their team provides IT staff augmentation and Call Center Services.
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$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Vila Velha, Brazil
Services provided
Com.unique Call Center is an answering service company founded in 2016. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Bedroom Curtains is a small Interior Design company located in Dubai, United Arab Emirates and Dubai, United Arab Emirates. Their services include Interior Design and Customer Service Outsourcing.
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$1,000+$50 - $99 / hr10 - 49Toronto, Canada
Services provided
See all 1 projectsGrasp Solutions offers business process outsourcing services, including limousine outsourcing, call answering, and virtual receptionist functions. Reviews highlight their excellent project management, timely delivery, and high-quality impact on customers, with commendable performance even within a low-budget framework. Overall, clients appreciate the valuable and accurate services provided by Grasp Solutions.
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$1,000+$25 - $49 / hr2 - 9Flint, MI
Services provided
Bennett Communication Solutions is an answering service company. They provide Call Center Services and Customer Service Outsourcing and were launched in 1947.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
Services provided
Located in Ciudad de México, Mexico, TPS Contact Center is a Customer Service Outsourcing company. Founded in 1999, the team specializes in Customer Service Outsourcing and Marketing Strategy.
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$1,000+< $25 / hr50 - 249Nagpur, India
Services provided
Softwebwork Pvt. Ltd., a Customer Service Outsourcing company, was launched in 2005. The team focuses on Customer Service Outsourcing and Back Office Outsourcing and is based in Nagpur, India.
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UndisclosedUndisclosed250 - 999Varaždin, Croatia
Services provided
City Connect is a Marketing Strategy company. Located in Varaždin, Croatia, their team focuses on Marketing Strategy and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Las Condes, Chile
Services provided
Nubox SpA is a custom software development firm. The firm is headquartered in Las Condes, Chile. Their team specializes in Custom Software Development and Call Center Services.
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UndisclosedUndisclosed250 - 999Istanbul, Türkiye
Services provided
EchoCCS is a midsize IT managed services company established in 2003. Their team specializes in IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Ludhiana, India
Services provided
Established in 2021, Crivitz Global Services is a Back Office Outsourcing company. Located in Ludhiana, India, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
E-Commerce-Support.com is a Saint-Brieuc, France-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr10 - 49
Services provided
Smak d.o.o. Sarajevo is a small Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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$1,000+$25 - $49 / hr10 - 49Sheridan, WY
Services provided
Completassist is a Sheridan, Wyoming-based call center and Customer Service Outsourcing company. They provide Call Center Services and Customer Service Outsourcing and were launched in 2025.
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UndisclosedUndisclosed50 - 249Guaynabo, Puerto Rico
Services provided
Launched in 1990, DRSI CALL CENTER, LLC is a Customer Service Outsourcing company. In Guaynabo, Puerto Rico, the team specializes in Customer Service Outsourcing and Sales Outsourcing.
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$10,000+$25 - $49 / hr50 - 249Noida, India
Services provided
WeConnect Outsource is an IT staff augmentation company. The Noida, India-based agency was launched in 2021. Their team specializes in IT staff augmentation and IT managed services.
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$1,000+< $25 / hr50 - 249
Services provided
Angkor High Solutions Co Ltd, a Data Annotation Services company, is based in Phnom Penh, Cambodia. The team offers Data Annotation Services and Customer Service Outsourcing.
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$25,000+$25 - $49 / hr50 - 249Hyderabad, India
Services provided
Business Consulting company Kuchimanchi & Gautham Data Management Services was launched in 2019. The firm specializes in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
Services provided
Maximus BPO is a Logistics & Supply Chain Consulting company founded in 2019. Their team specializes in Logistics & Supply Chain Consulting and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249West Palm Beach, FL
Services provided
See all 1 projectsLiveforce is a customer service company specializing in managing calls and live chats for businesses, significantly aiding in client engagement. Overall, 100% of reviewers highlight their professionalism and seamless call management, noting that Liveforce's team integrates smoothly into existing operations, saving both time and resources without any identified areas for improvement.
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UndisclosedUndisclosed10 - 49Cebu City, Philippines
Services provided
Back Office Outsourcing company XP Plus is located in Cebu City, Philippines and Cerritos, California. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr10 - 49London, England
Services provided
RSVP is a Customer Service Outsourcing company. Their small team is located in London, England. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Direct Marketing company MWW Global Business Consulting Solutions was launched in 2024. The company provides Direct Marketing and Marketing Strategy, and is small.
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$1,000+$25 - $49 / hr50 - 249San Pedro, Philippines
Services provided
FilWeb Asia Inc is a Customer Service Outsourcing company. The San Pedro, Philippines-based firm provides Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr2 - 9
Services provided
Spam 5, an IT managed services company, was launched in 2018. Based in Cairo, Egypt, the team offers IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Marseille, France
Services provided
Envolaxion is a Corporate Training & Coaching company founded in 2021. The team specializes in Corporate Training & Coaching and Business Consulting.
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$10,000+Undisclosed2 - 9Katy, TX
Services provided
The Reputation Advisors is a Customer Service Outsourcing company based in Katy, Texas. The team specializes in Customer Service Outsourcing and Corporate Training & Coaching.
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$1,000+< $25 / hr10 - 49Miraflores, Peru
Services provided
See all 1 projectsDigitalHub offers services such as digital documentation management and providing status updates for projects. The reviews highlight their impressive responsiveness and ability to deliver tasks on time, indicating a high level of efficiency and reliable project management skills. Overall, the feedback portrays DigitalHub as a competent and dependable partner.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
Services provided
See all 2 projectsVinsiAI is a company specializing in artificial intelligence solutions for order taking and customer service, offering a cost-effective alternative to human workforce needs. Reviews highlight their impressive responsiveness and innovative AI capabilities, with 100% of reviewers noting satisfaction with the service and implementation process. Clients appreciate the value provided and seamless integration of VinsiAI's technology.
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$1,000+< $25 / hr2 - 9Wells, England
Services provided
Phone answering service TelePA was launched in 2004. Based in Wells, England, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Rīga, Latvia
Services provided
Prima Locations Ltd is a phone answering service. They are headquartered in Rīga, Latvia and have small team. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Budapest, Hungary
Services provided
EuPHONE LINE Kft., a call center, was launched in 2007. The agency focuses on Call Center Services and Accounting, and is small.
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$1,000+< $25 / hr2 - 9Wien, Austria
Services provided
EccoTel Telemarketing GmbH is a small answering service headquartered in Wien, Austria. Their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Customer Service Outsourcing company GovCXP, LLC was founded in 2017. Located in Washington, District of Columbia, the team offers Customer Service Outsourcing and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9
Services provided
Offshore ID is an answering service company. The team specializes in Call Center Services and Back Office Outsourcing and is based in Chassieu, France.
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UndisclosedUndisclosed2 - 9Antalya, Türkiye
Services provided
Xact Solutions, a telephone answering service, was founded in 2019. The small team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Izmir, Türkiye
Services provided
Established in 2009, Bilpe Media, a small answering service, is headquartered in Izmir, Türkiye. Their team focuses on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Montego Bay, Jamaica
Services provided
Small call center Global Services Jamaica, is in Montego Bay, Jamaica. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
VIRTUAL CONCEPT CENTER E.I.R.L is an answering service. Established in 2021, the firm provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Caracas, Venezuela
Services provided
Call Center Services Venezuela is a small call center headquartered in Caracas, Venezuela. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Tijuana, Mexico
Services provided
Call center Universal Contact Centers is headquartered in Tijuana, Mexico and Glendale, California. They focus on Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9Istanbul, Türkiye
Services provided
Connect Call Center is a call center company. Founded in 2019, the team offers Call Center Services and Corporate Training & Coaching. The firm is based in Istanbul, Türkiye.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Auckland, New Zealand
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
175% Inbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
175% Inbound Voice Services -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
85% Inbound Voice Services15% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Inbound Voice Services70% Other
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.