Products Listing, Email Support and Chat Support
Softwebwork is a results-driven eCommerce operations and customer support company with over 17 years of hands-on industry experience. We help global brands streamline their backend operations, manage large product catalogs, and deliver reliable customer support that improves customer satisfaction and business scalability.
Founded and led by Vikas Solanki, Softwebwork works as an extended team for eCommerce businesses across the USA, UK, Europe, Australia, and Canada. Our focus is simple: accuracy, consistency, and long-term reliability. We support both fast-growing startups and established enterprises that require dependable execution and operational excellence.
We specialize in managing complex eCommerce workflows where precision matters—product data, listings, inventory updates, and customer communication—so our clients can focus on growth, marketing, and strategy.
Services We Provide
eCommerce Product Listing & Catalog Management
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Product uploads and bulk listing on Shopify, WooCommerce, Amazon, eBay
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Large catalog management (1,000 to 100,000+ SKUs)
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Supplier-based listings (Luxottica, Safilo, Marchon, Marcolin, and more)
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Variant creation, attributes, flat files, and data cleanup
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Stock updates, discontinued product removal, and price synchronization
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Image optimization, background cleanup, and compliance checks
Customer Support (Email & Live Chat)
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Email and live chat support for eCommerce brands
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Experience with tools like Gorgias, Zendesk, and Freshdesk
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Order tracking, returns, refunds, exchanges, and pre-sales queries
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USA-based eyewear and retail support experience
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Professional, empathetic, and brand-aligned communication
Why Clients Choose Softwebwork
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17+ years of real-world eCommerce experience
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Proven expertise with large and complex catalogs
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No shortcuts—process-driven and detail-oriented execution
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Scalable team support based on project size
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Transparent communication and long-term partnership mindset
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Genuine projects only, no upfront fee culture
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
50 - 249
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Locations
Nagpur, India
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Year founded
Founded 2005
1 Locations
- Nagpur , India
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