Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.
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$1,000+< $25 / hr250 - 999
Services provided
First Answering, a midsize telephone answering service and Customer Service Outsourcing company, is headquartered in. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr10,000+Gardena, CA
Services provided
Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 67 projectsTop Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.
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$1,000+$25 - $49 / hr10 - 49Lane Cove West, Australia
Services provided
Your Phones Covered is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Call Center Services and are in Lane Cove West, Australia.
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$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Gurugram, India
Services provided
Established in 2016, MoreTasks Business Solutions Pvt. Ltd. Is a Customer Service Outsourcing company. The firm provides Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Pompano Beach, FL
Services provided
Sage Outsource Solutions is a Customer Service Outsourcing company. Headquartered in Pompano Beach, Florida, the agency offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 1992, Jhony Metal Recycling is a small Melbourne, Australia-based Customer Service Outsourcing company. Their team offers Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
Services provided
SURGO, a Customer Service Outsourcing company, is in Cape Town, South Africa. Their services include Customer Service Outsourcing and Staffing.
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$75,000+$200 - $300 / hr1,000 - 9,999
Services provided
Launched in 2007, Navya Engineers & Equipment is a Customer Service Outsourcing company. Headquartered in Kurukshetra, India, the team specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Virtual Healthcare is a midsize Customer Service Outsourcing company founded in 2014. Their team specializes in Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999New York, NY
Services provided
Headquartered in New York, New York and Taguig, Philippines, WOW Customer Support is a midsize Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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$50,000+$100 - $149 / hr50 - 249Hobart, Australia
Services provided
Local Pest Control Hobart, a Commercial Property Management and Customer Service Outsourcing company, was founded in 1999. They offers Commercial Property Management and Customer Service
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UndisclosedUndisclosed250 - 999
Services provided
Zoom Pest Control is a Customer Service Outsourcing company. Their team is based in Brisbane, Australia. The company focuses on Customer Service Outsourcing and Commercial Property Management.
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Undisclosed< $25 / hr250 - 999Tijuana, Mexico
Services provided
Baja Call Center Inc, a Customer Service Outsourcing company, was launched in 2016. They provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9
Services provided
JH Tackett Marketing Inc is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and were founded in 1999.
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UndisclosedUndisclosed10 - 49
Services provided
Customer Service Outsourcing company Captain Curtain Cleaning Canberra specializes in Customer Service Outsourcing. They are headquartered in Forrest, Australia.
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UndisclosedUndisclosedFreelancerOpava, Czech Republic
Services provided
Outsourcingemail is a Customer Service Outsourcing company. Located in Opava, Czech Republic, their team provides Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Temecula, CA
Services provided
Established in 2015, Lawn Doctor USA is a Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Customer Service Outsourcing company Temporary 123 | REMOTE FACILITIES RENTAL | 24 HOURS EMERGENCY is in Houston, Texas. Founded in 2010, the team offers Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
Services provided
ServiceForge, a phone answering service and Customer Service Outsourcing company, was founded in 2023. They offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
Services provided
Complete Locksmith is a Customer Service Outsourcing company. They are based in Las Vegas, Nevada and have small team of experts. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
Customer Support Services, a Customer Service Outsourcing company, is located in Sanauli, India and Worland, India. They specialize in Customer Service Outsourcing and were founded in 2020.
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UndisclosedUndisclosed250 - 999
Services provided
Nomad Oil is a Montclair, New Jersey-based Customer Service Outsourcing and Robotics Process Automation company. The team provides Customer Service Outsourcing and Robotics Process Automation.
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$5,000+< $25 / hr1,000 - 9,999
Services provided
Vortex Customer Service is a Customer Service Outsourcing company founded in 2000. The team specializes in Customer Service Outsourcing and is based in Plymouth Township, Michigan.
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$10,000+$25 - $49 / hr50 - 249Weston, FL
Services provided
Infoperformance is a call center company and Customer Service Outsourcing company. The Weston, Florida-based company specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Prishtina, Kosovo
Services provided
SPEEEX is a Customer Service Outsourcing company. In Prishtina, Kosovo and Vushtrri, Kosovo, the agency focuses on Customer Service Outsourcing and Public Relations.
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UndisclosedUndisclosed50 - 249
Services provided
Velan Virtual Assistants is a Back Office Outsourcing and Customer Service Outsourcing company established in 2011. The team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Cherry Hill, NJ
Services provided
Care Air LLC is a Customer Service Outsourcing company founded in 2001. The team focuses on Customer Service Outsourcing and is based in Cherry Hill, New Jersey.
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$100,000+< $25 / hr250 - 999Barranquilla, Colombia
Services provided
Center Source, a Customer Service Outsourcing company, was founded in 2021. In Barranquilla, Colombia and Panamá, Panama, the team focuses on Customer Service Outsourcing and Blockchain.
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UndisclosedUndisclosed250 - 999Las Vegas, NV
Services provided
Call center VCloud Interactive was established in 2018. The team provides Call Center Services and Customer Service Outsourcing.
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$250,000+< $25 / hr1,000 - 9,999Quezon City, Philippines
Services provided
Intelassist is a Quezon City, Philippines-based telephone answering service. Founded in 2007, the team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Headquartered in Kolkata, India, Desire Multitech Solutions is a Customer Service Outsourcing company. Founded in 2016, the team offers Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
Care VMA Health is a midsize Houston, Texas-based Back Office Outsourcing and Customer Service Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Lahore, Pakistan
Services provided
Launched in 2013, BPO Solutions is a call center and Customer Service Outsourcing company. The agency offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Istanbul, Türkiye
Services provided
Headquartered in Istanbul, Türkiye, VANAD Engage Turkije is a midsize call center. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+< $25 / hr250 - 999
Services provided
Launched in 2016, XMC BPO is a midsize Customer Service Outsourcing company. Their team offers Customer Service Outsourcing and Back Office Outsourcing.
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$25,000+< $25 / hr1,000 - 9,999Karachi, Pakistan
Services provided
Ibex. Pakistan is a call center launched in 2002. Their services include Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249
Services provided
Professional IT Solutions is a Customer Service Outsourcing company founded in 2010. The firm offers Customer Service Outsourcing and Social Media Marketing.
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$5,000+$25 - $49 / hr10 - 49Lahore, Pakistan
Services provided
Customer Service Outsourcing company Opulent Group of Companies is in Lahore, Pakistan. Founded in 1992, the team offers Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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$250,000+$100 - $149 / hr1,000 - 9,999
Services provided
Cxperts is a large telephone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2021.
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$5,000+$50 - $99 / hr50 - 249Houston, TX
Services provided
Customer Service Outsourcing company Ridgeline Agency was founded in 2020. The team specializes in Customer Service Outsourcing and CRM consulting and SI and is located in Houston, Texas.
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UndisclosedUndisclosed10 - 49
Services provided
In Faridabad, India, FRONTRO PHARMACEUTICAL PVT LTD | Third Party Manufacturing Compa is a small Customer Service Outsourcing company. Their services include Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
New York Central Air Services is a Customer Service Outsourcing company. Established in 1988, the company is located in New York, New York. Their services include Customer Service Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Leicester, England
Services provided
ATM Group is a Customer Service Outsourcing company established in 2007. The team specializes in Customer Service Outsourcing and Call Center Services.
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Undisclosed$150 - $199 / hr10 - 49
Services provided
Customer Service Outsourcing company Brothers Interactive was established in 2017. The small team offers Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999
Services provided
Virtual Worker Now is a midsize Montréal, Canada-based social media marketing agency. The team specializes in Social Media Marketing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Philadelphia, PA
Services provided
PRWTech is a call center in Philadelphia, Pennsylvania and Washington, District of Columbia. The team provides Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Rockford, MN
Services provided
Launched in 1953, Skybridge Americas is a phone answering service. The firm specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999București, Romania
Services provided
Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999
Services provided
Bambus Group , a Market Research company, is in Pristina, Kosovo. The team offers Market Research and Customer Service Outsourcing.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
35% Customer Service Outsourcing65% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.8/40.019.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.6/40.017/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
80% Customer Service Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.4/40.017.6/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.2/40.016.8/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.6/40.018.4/20 Reviews10/10 Clients & Experience8.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.6/40.016.2/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?