Premium CX Consulting + Managed Services
Ridgeline Agency is a customer experience consulting firm built for brands that refuse to compromise on quality. We operate two complementary service lines: customer service tech consulting and managed customer service.
On the consulting side, we help growth-stage companies implement and optimize their CX technology stack: helpdesk configuration (Gorgias, Front, HubSpot Service Hub, Freshdesk, Zendesk and more), AI integration, and workflow automation. We don't just set up tools: we build systems that scale with your business.
We also offer RidgelineRemote, our fully-managed customer service team for premium e-commerce brands. Our bilingual US and Honduras-based team handles your customers like they're our own, with the quality standards your brand demands.
Founded in 2020 and headquartered in Houston, we've grown to 50+ team members serving clients across the US. We're certified partners with leading platforms and take a consultative, quality-first approach--because your customers deserve better than "good enough."
Whether you need a one-time implementation, ongoing optimization, or a full customer service team, we meet you where you are and build from there.
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Min project size
$5,000+
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Hourly rate
$50 - $99 / hr
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Employees
50 - 249
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Locations
Houston, TX
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Year founded
Founded 2020
1 Locations
- Houston , TX
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