Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.
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UndisclosedUndisclosed10 - 49Jakarta, Indonesia
Services provided
Asia Outsourcing Services is an answering service launched in 2003. The small team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49
Services provided
Call center Enterprise Telecommunications Inc. Was established in 1994. The small team specializes in Call Center Services and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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UndisclosedUndisclosed10 - 49Somerville, MA
Services provided
OD Answering Services, a small call center company, is located in Somerville, Massachusetts. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Wilmington, MA
Services provided
Best Message Center is a small call center service in Wilmington, Massachusetts. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Boston, MA
Services provided
Votacall, a small answering service, is located in Boston, Massachusetts. The team specializes in Call Center Services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Knoxville, TN
Services provided
ProximoCX, a small call center service, is headquartered in Knoxville, Tennessee. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Tiranë, Albania
Services provided
Sara Call Center is a Market Research company. They are in Tiranë, Albania and have small team of experts. Their services include Market Research and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Tiranë, Albania
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4 EH Consulting is an IT strategy consulting company launched in 2020. The small team specializes in IT strategy consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Las Vegas, NV
Services provided
Revmo, Inc. Is an Advertising company. In Las Vegas, Nevada, the company provides Advertising and Content Marketing.
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UndisclosedUndisclosedFreelancer
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Phone answering service BizJuice, LLC was launched in 2019. The small team focuses on Call Center Services and Corporate Training & Coaching.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Nowcom is a Back Office Outsourcing company. Founded in 1996, their team provides Back Office Outsourcing and Custom Software Development.
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UndisclosedUndisclosed2 - 9Goiânia, Brazil
Services provided
Sensu Contabilidade is a small Accounting company located in Goiânia, Brazil. Their services include Accounting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
THRIVE BIZ CONSULTANT is a Business Consulting company. They were founded in 2019, and their services include Business Consulting and Accounting.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Founded in 2017, PolyAI is a small London, England-based AI company. Their services include Artificial Intelligence and AR/VR development.
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UndisclosedUndisclosed10 - 49București, Romania
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Pluri Consultants is a Business Consulting company. Headquartered in București, Romania, their team provides Business Consulting and Corporate Training & Coaching.
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UndisclosedUndisclosed10 - 49Barcelona, Spain
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Xterna is an Accounting company. They are located in Barcelona, Spain, and their services include Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49San Pedro Tlaquepaque, Mexico
Services provided
Beliveo is a small San Pedro Tlaquepaque, Mexico-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
Founded in 2009, STRAIGHTSOURCE is an application development firm. The team specializes in Mobile App Development and Financial Advising & Planning and is based in Princeton, New Jersey.
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$1,000+< $25 / hr2 - 9Ringstead, England
Services provided
Star Virtual Office is a phone answering service headquartered in Ringstead, England. They focus on Call Center Services and Sales Outsourcing and were launched in 2008.
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$1,000+$25 - $49 / hr2 - 9Greenbelt, MD
Services provided
Launched in 1990, Quick Connections is an answering service company. The agency focuses on Call Center Services and Customer Service Outsourcing, and is small.
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$1,000+$25 - $49 / hr2 - 9Budapest, Hungary
Services provided
EuPHONE LINE Kft., a call center, was launched in 2007. The agency focuses on Call Center Services and Accounting, and is small.
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$1,000+$25 - $49 / hr2 - 9Budapest, Hungary
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Answering service Quality Call Kft is based in Budapest, Hungary. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2007.
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$1,000+< $25 / hr2 - 9Germering, Germany
Services provided
Abravo GmbH is a telephone answering service. They are headquartered in Germering, Germany. Their team specializes in Call Center Services and Market Research.
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$1,000+< $25 / hr2 - 9Cheshire, England
Services provided
Located in Cheshire, England, UK Virtual Services is a small phone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Mount Taylor, Australia
Services provided
Office Overboard! is an Accounting company. They are in Mount Taylor, Australia and have small team. Their services include Accounting and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Kraków, Poland
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Smart Call is a small phone answering service located in Kraków, Poland. The team provides Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Rockhampton, Australia
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ProfitAbility Virtual Assistance is an Accounting company. The small Rockhampton, Australia-based team focuses on Accounting and Back Office Outsourcing. The agency was launched in 2015.
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UndisclosedUndisclosed2 - 9Leipzig, Germany
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Located in Leipzig, Germany, Amamedis is a Digital Strategy company. Their services include Digital Strategy and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Roswell, GA
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Function-AI, an AI development company, is in Roswell, Georgia. Their services include Artificial Intelligence and Business Consulting.
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UndisclosedUndisclosed2 - 9Brisbane, CA
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Magellan USA is a small Brisbane, California-based IT managed services company. Their services include IT managed services and HR Consulting.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
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3iSolutions is a call center. Based in Cape Town, South Africa, the firm was founded in 2003. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Portland, OR
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CSR Personnel, a Staffing company, provide Staffing and Recruiting. They were established in 2002.
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UndisclosedUndisclosed2 - 9Orlando, FL
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In Sao Paulo, Brazil and Orlando, Florida, Insight Sales is a CRM consulting and SI company. Launched in 2018, the team focuses on CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed2 - 9Ciudad de México, Mexico
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Headquartered in Ciudad de México, Mexico, Miraglobal is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Corporate Training & Coaching and were established in
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UndisclosedUndisclosed10 - 49Los Angeles, CA
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TCC ANSWERING SERVICE is a telephone answering service. They are based in Los Angeles, California and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
Services provided
Business Consulting company Engaging Solutions, LLC was launched in 2005. The team offers Business Consulting and Accounting and is in Indianapolis, Indiana.
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$1,000+< $25 / hr50 - 249
Services provided
See all 5 projectsAsk Data Entry is a Customer Support Outsourcing company specializing in data entry services. They receive overwhelmingly positive feedback, with clients praising their quick and accurate turnaround and professional response to needs. Approximately 100% of reviewers highlighted their efficiency and accuracy in project delivery.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsNetPulse Services offers Customer Support Outsourcing, Call Center Outsourcing, and other BPO solutions. The overall feedback from reviews highlights their effectiveness in increasing revenue, cost efficiency, and excellent communication. Clients appreciate their ability to provide great customer service and deliver consistent results within budget constraints.
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$1,000+< $25 / hr50 - 249Secunderabad, India
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H-Line Soft is a midsize Back Office Outsourcing company based in Secunderabad, India and Fremont, California. The team provides Back Office Outsourcing and HR Consulting.
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$1,000+< $25 / hr50 - 249Thenhipalam, India
Services provided
IPIX BPO is a Back Office Outsourcing company in Thenhipalam, India and Kochi, India. Their services include Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr50 - 249Westminster, CO
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Answer-All is an answering service. Located in Westminster, Colorado, the firm was founded in 1964. Their team offers Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Tallinn, Estonia
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Katrium is a Back Office Outsourcing company. They provide Back Office Outsourcing and Sales Outsourcing and were launched in 2007. The firm is headquartered in Tallinn, Estonia.
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$1,000+$25 - $49 / hr50 - 249Makati, Philippines
Services provided
Quinn Data Facilities, Inc is an Accounting company. The Makati, Philippines-based firm was launched in 2007. Their team provides Accounting and Web Development.
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$1,000+< $25 / hr50 - 249Aarhus, Denmark
Services provided
The Call Company A/S is a call center service. Their team is headquartered in Aarhus, Denmark and provides Call Center Services and Business Consulting.
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UndisclosedUndisclosed50 - 249Caracas, Venezuela
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Phone answering service Directa Group is based in Caracas, Venezuela. They focus on Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Nashville, TN
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Employee Pooling is a phone answering service. Founded in 2011, the company is located in Nashville, Tennessee. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249West Perth, Australia
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Supporting Enterprises, a telephone answering service, was founded in 2008. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Hilliard, OH
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ContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
Services provided
Direct Scouts Istanbul is a call center service. Founded in 2008, the team focuses on Call Center Services and Customer Service Outsourcing. The company is based in Istanbul, Türkiye.
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UndisclosedUndisclosed50 - 249Beograd, Serbia
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ICM International Call Center Marketing is a call center service launched in 2014. The team specializes in Call Center Services and Sales Outsourcing and is located in Beograd, Serbia.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?