Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.
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UndisclosedUndisclosed50 - 249
Services provided
Tactical Development Solutions Ltd is an answering service. Based in Old Harbour, Jamaica, their midsize team offers Call Center Services and Back Office Outsourcing. The firm was launched in 2017.
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UndisclosedUndisclosed50 - 249
Services provided
Established in 2018, Latouche Solutions is a call center service. The team offers Call Center Services and Customer Service Outsourcing and is based in St. Ann , Jamaica.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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UndisclosedUndisclosed50 - 249AAP, Argentina
Services provided
Conexus S.A. Is an AAP, Argentina-based IT staff augmentation company. They offer IT staff augmentation and Custom Software Development and were established in 2000.
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$1,000+$25 - $49 / hr50 - 249San Pedro, Philippines
Services provided
FilWeb Asia Inc is a Customer Service Outsourcing company. The San Pedro, Philippines-based firm provides Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed2 - 9
Services provided
Spark Partners, a Corporate Training & Coaching company, is headquartered in Tucson, Arizona. Launched in 2004, the team provides Corporate Training & Coaching and Logo.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Customer Service Outsourcing company Qualfon was established in 1996. The firm focuses on Customer Service Outsourcing and Fulfillment.
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UndisclosedUndisclosed50 - 249Málaga, Spain
Services provided
BUKIT BPO is a call center. They were launched in 2014, and their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Montego Bay, St James, Jamaica
Services provided
Global Gateway, a midsize answering service company, is headquartered in Montego Bay, St James, Jamaica and Plantation, Florida. The team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Hamilton, Canada
Services provided
Founded in 2008, Prospects DM is a midsize Hamilton, Canada-based answering service company. Their services include Call Center Services and IT managed services.
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$1,000+$25 - $49 / hr250 - 999București, Romania
Services provided
VivaCALL is a call center service. They are in București, Romania and have midsize team. Their services include Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr250 - 999București, Romania
Services provided
CALLITY is a Back Office Outsourcing company. Their midsize team is based in București, Romania. Their services include Back Office Outsourcing and CRM consulting and SI.
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$1,000+$25 - $49 / hr250 - 999Vitry-sur-Seine, France
Services provided
ATALIAN Interactive is a Back Office Outsourcing company established in 2008. The company specializes in Back Office Outsourcing and Sales Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr250 - 999Tel Aviv-Yafo, Israel
Services provided
Bynet Semech, a HR Consulting company, was launched in 1997. The team provides HR Consulting and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Meilen, Switzerland
Services provided
MS Direct AG is a Meilen, Switzerland-based call center service. Established in 1978, the team offers Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Monterrey, Mexico
Services provided
Located in Monterrey, Mexico, CALLCOM CONTACT CENTER & BPO is a midsize answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999Columbus, OH
Services provided
PrimeSync offers services such as accounts receivable management, tenant communications, and support for Spanish-speaking clients. Overall, the reviews highlight PrimeSync's high quality of work, effective project management, and convenience of remote workers, leading to increased collections and alleviated workloads for clients. The company's ability to meet expectations and deadlines is also consistently praised.
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$1,000+< $25 / hr10 - 49Mount Prospect, IL
Services provided
Royal Call Centers is a call center company. Based in Mount Prospect, Illinois, the firm was launched in 2014. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2010, Virtual Executive Personal Assistants of America is a call center service. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
Houston Advanced Answering is a small Houston, Texas-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Baltimore, MD
Services provided
A Personal Answering Service is a small call center company founded in 1985. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Homestead, FL
Services provided
Founded in 2005, Virtual Enterprise Group is a phone answering service. The company focuses on Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed2 - 9Chelmsford, MA
Services provided
Parkway Message Center is a small Chelmsford, Massachusetts-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Fairfield, NJ
Services provided
Small custom software development firm Acumen Consulting, Inc., is located in Fairfield, New Jersey. Their services include Custom Software Development and Business Consulting.
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UndisclosedUndisclosed2 - 9San José, Costa Rica
Services provided
Finance & Accounting Outsourcing (FAO) company DyN Business Process Outsourcing specializes in Finance & Accounting Outsourcing (FAO) and Customer Service Outsourcing. They were launched in 1995.
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UndisclosedUndisclosed2 - 9Leipzig, Germany
Services provided
CheckIdent is a phone answering service established in 1992. The small team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Lubbock, TX
Services provided
V-tech Environmental Services is a Business Consulting company. The firm is in Lubbock, Texas. Their services include Business Consulting and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Buenos Aires, Argentina
Services provided
In Buenos Aires, Argentina, ACC GROUP is a small Market Research company. The team focuses on Market Research and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9AAJ, Argentina
Services provided
Back Office Outsourcing company ENPRO S.R.L. Is headquartered in AAJ, Argentina. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Praha 2, Czech Republic
Services provided
Peritum is an Accounting company. The team offers Accounting and Customer Service Outsourcing, and the firm is based in Praha 2, Czech Republic.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
Business Consulting company Sinousia | Catrice Antonette Monson was launched in 2020. The team offers Business Consulting and Customer Service Outsourcing and is based in Los Angeles, California.
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UndisclosedUndisclosed2 - 9Mendoza, Argentina
Services provided
Sercom Contact Center is a Back Office Outsourcing company founded in 2014. Located in Mendoza, Argentina, the team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Stockholm, Sweden
Services provided
Founded in 2019, Quality Call is a telephone answering service. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Telephone answering service BlackThumb Solutions was established in 2016. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Yukon, OK
Services provided
Pest-SOS is a telephone answering service. The team focuses on Call Center Services and Back Office Outsourcing and is located in Yukon, Oklahoma.
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$1,000+< $25 / hr50 - 249Norwich, England
Services provided
OpenContact, a telephone answering service, was launched in 2000. The team offers Call Center Services and Back Office Outsourcing and is based in Norwich, England.
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$1,000+< $25 / hr10 - 49New Hyde Park, NY
Services provided
Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
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$1,000+$25 - $49 / hr10 - 49Portland, OR
Services provided
Gateway Communications Inc. Is an answering service. Their small team is located in Portland, Oregon. Their team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Brooklyn, NY
Services provided
AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Saratoga Springs, NY
Services provided
PtSource, a call center company, is headquartered in Saratoga Springs, New York. Founded in 1996, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Small call center service AYS Dispatch, is in Chicago, Illinois. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Oak Park, IL
Services provided
NuFone is a phone answering service. The Oak Park, Illinois-based company was established in 1935. Their team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Calabasas, CA
Services provided
Small call center Community Answering Service, is based in Calabasas, California. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Bolton, England
Services provided
Connect.Studio, a small answering service company, is in Bolton, England. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49North Andover, MA
Services provided
DealerFocus is a Sales Outsourcing company. Based in North Andover, Massachusetts, the team specializes in Sales Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Richmond, VA
Services provided
Phone answering service Keener Communications, Inc. VA is based in Richmond, Virginia. They focus on Call Center Services and Sales Outsourcing and were established in 1985.
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UndisclosedUndisclosed10 - 49Manaus, Brazil
Services provided
POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Warszawa, Poland
Services provided
Call center Focus Contact Center was launched in 2008. The firm provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Closter, NJ
Services provided
Elgen Staffing, a Back Office Outsourcing company, is headquartered in Closter, New Jersey. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
Southern Research Group is a Market Research company. The small Jackson, Mississippi-based team specializes in Market Research and Call Center Services. The company was founded in 1985.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?