Top Customer Support Outsourcing Companies
-
Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.
-
UndisclosedUndisclosed10 - 49Bolton, England
Services provided
Connect.Studio, a small answering service company, is in Bolton, England. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49North Andover, MA
Services provided
DealerFocus is a Sales Outsourcing company. Based in North Andover, Massachusetts, the team specializes in Sales Outsourcing and Call Center Services.
Read more -
Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
-
UndisclosedUndisclosed10 - 49Richmond, VA
Services provided
Phone answering service Keener Communications, Inc. VA is based in Richmond, Virginia. They focus on Call Center Services and Sales Outsourcing and were established in 1985.
Read more -
UndisclosedUndisclosed10 - 49Manaus, Brazil
Services provided
POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Warszawa, Poland
Services provided
Call center Focus Contact Center was launched in 2008. The firm provides Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Closter, NJ
Services provided
Elgen Staffing, a Back Office Outsourcing company, is headquartered in Closter, New Jersey. Their services include Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
Southern Research Group is a Market Research company. The small Jackson, Mississippi-based team specializes in Market Research and Call Center Services. The company was founded in 1985.
Read more -
UndisclosedUndisclosed10 - 49Alpharetta, GA
Services provided
Cost Management Group, Inc. Is a Back Office Outsourcing company. Located in Alpharetta, Georgia, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Beograd, Serbia
Services provided
Callosseum Call Centre is a call center company in Beograd, Serbia. They specialize in Call Center Services and Sales Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Torino, Italy
Services provided
INDACO, a Back Office Outsourcing company, was launched in 1982. The team specializes in Back Office Outsourcing and Call Center Services and is headquartered in Torino, Italy.
Read more -
UndisclosedUndisclosed10 - 49Salem, VA
Services provided
Ethos Technologies is a Cybersecurity company. They are located in Salem, Virginia and have small team of experts. Their services include Cybersecurity and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49EST, Argentina
Services provided
Founded in 2011, Freetech Solutions is a small Business Consulting company based in EST, Argentina. Their team focuses on Business Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Ciudad de Guatemala, Guatemala
Services provided
Small Back Office Outsourcing company BPO Innovations, is located in Ciudad de Guatemala, Guatemala. Their services include Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Boston, MA
Services provided
Launched in 2015, InfiniteMD is a small business intelligence company. Their services include BI & big data consulting & SI and cloud consulting & SI.
Read more -
UndisclosedUndisclosed10 - 49La Ceiba, Honduras
Services provided
Avanza - Outsourcing Solutions, a small call center service, is in La Ceiba, Honduras. The team specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Headquartered in Chicago, Illinois, Telefund is an answering service company. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
NJNSA is a Business Consulting company. They are based in Roselle, New Jersey. Their team offers Business Consulting and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Kharkiv, Ukraine
Services provided
Dealist Solutions is a Translation company. Based in Kharkiv, Ukraine, their team focuses on Translation and Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
OutsourceReps is a small Reno, Nevada-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Plain City, OH
Services provided
Market Research company TenPoint Complete was established in 1993. The team specializes in Market Research and Call Center Services and is headquartered in Plain City, Ohio.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
Founded in 2013, Its Pty Inc Contact Center is a Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49East Rochester, NY
Services provided
Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Winchester, KY
Services provided
Call Center Systems is a phone answering service launched in 2015. The company specializes in Call Center Services and Customer Service Outsourcing, and is small.
Read more -
UndisclosedUndisclosed10 - 49Nashville, TN
Services provided
Answer One is a small answering service in Nashville, Tennessee and Lexington, Kentucky. The team specializes in Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49
Services provided
Sales Outsourcing company Hörer und Flamme was founded in 2014. The firm offers Sales Outsourcing and Call Center Services, and is small.
Read more -
UndisclosedUndisclosed10 - 49Guang Zhou Shi, China
Services provided
Saint World (Guangdong) Enterprise Service Outsourcing Co., Ltd. Is a small Guang Zhou Shi, China-based call center service. Their services include Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Kathmandu, Nepal
Services provided
Uptechsys, a custom software development company, was established in 2018. The small team focuses on Custom Software Development and Business Consulting.
Read more -
Undisclosed< $25 / hr10 - 49
Services provided
Barbara's Answering Service, a call center, was launched in 1960. The small team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Lahore, Pakistan
Services provided
Headquartered in Uddevalla, Sweden and Lahore, Pakistan, ANZ International Inc. Is a call center. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2005.
Read more -
UndisclosedUndisclosed10 - 49Vila Velha, Brazil
Services provided
Com.unique Call Center is an answering service company founded in 2016. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Cherry Hill, NJ
Services provided
Rex Direct Net, Inc. Is an answering service company. Launched in 2001, the firm provides Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49McKinney, TX
Services provided
M3 Lead Group is an Other Marketing company. Their small team is headquartered in McKinney, Texas and offers Other Marketing and Customer Service Outsourcing. The firm was established in 2016.
Read more -
UndisclosedUndisclosed10 - 49Alberton, South Africa
Services provided
Bizam-sa is a small Email Marketing company located in Alberton, South Africa. Their services include Email Marketing and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Kraków, Poland
Services provided
Contact Sales is a small Kraków, Poland-based answering service. The team offers Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Edmonton, Canada
Services provided
Cititel Inc is a call center service. The company is based in Edmonton, Canada. Their team focuses on Call Center Services and Back Office Outsourcing.
Read more -
$1,000+< $25 / hr50 - 249Langley City, Canada
Services provided
Personal Touch, a Back Office Outsourcing company, was launched in 1982. The agency offers Back Office Outsourcing and Call Center Services.
Read more -
$1,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
TransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
Read more -
$1,000+< $25 / hr50 - 249Beverly, MA
Services provided
Blue Vase Marketing, a graphic design company, was launched in 2009. The agency focuses on Graphic Design and Call Center Services, and is midsize.
Read more -
$1,000+< $25 / hr50 - 249Prague, Czech Republic
Services provided
Comdata Czech is a call center company located in Prague, Czech Republic. Established in 1987, the team specializes in Call Center Services and Customer Service Outsourcing.
Read more -
$1,000+$25 - $49 / hr1,000 - 9,999Kağıthane, Türkiye
Services provided
CMC Turkey is a Back Office Outsourcing company. They were founded in 2000 and focus on Back Office Outsourcing and HR Consulting.
Read more -
$1,000+$25 - $49 / hr50 - 249Beograd, Serbia
Services provided
EURODESK, an answering service company, was founded in 2011. The team offers Call Center Services and Customer Service Outsourcing and is located in Beograd, Serbia.
Read more -
$1,000+$25 - $49 / hr1,000 - 9,999Parañaque, Philippines
Services provided
Royal Global Services, Inc is a large Back Office Outsourcing company. They specialize in Back Office Outsourcing and Transcription and were founded in 1978.
Read more -
UndisclosedUndisclosed50 - 249New York, NY
Services provided
Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Berkeley, CA
Services provided
New Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249
Services provided
Telephone Care Company is a midsize Saudi Arabia-based custom software development company. Their services include Custom Software Development and Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
OceanConnects is a midsize Email Marketing company founded in 2003. Their team provides Email Marketing and Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Milwaukie, OR
Services provided
Headquartered in Milwaukie, Oregon, Active Telesource is a midsize public relations company. Their services include Public Relations and IT managed services.
Read more -
UndisclosedUndisclosed50 - 249Cheyenne, WY
Services provided
Established in 1998, Axafina is a midsize Business Consulting company headquartered in Cheyenne, Wyoming. Their team provides Business Consulting and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Iowa City, IA
Services provided
Mass Markets is an answering service company headquartered in Iowa City, Iowa. They offer Call Center Services and Back Office Outsourcing and were founded in 2003.
Read more -
UndisclosedUndisclosed50 - 249Shrewsbury, MA
Services provided
UHealthSolutions, a Back Office Outsourcing company, was launched in 2001. The team specializes in Back Office Outsourcing and Call Center Services.
Read more
Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.
Get My Matches
Tell us what you need — we’ll match you with top agencies in minutes.
Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Best Customer Service Outsourcing Companies
-
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
34.9/40.017.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.9/40.018.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?