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Top BPO Companies in Trenton

Ratings Updated: February 3, 2026

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Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Trenton, United States

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a customer service outsourcing company that offers services such as customer support, billing management, and data processing. The reviews from clientele highlight a high level of professionalism and responsiveness, with 90% of reviewers praising their prompt delivery and communication. A notable 80% of clients appreciate the company's alignment with their values and culture fit, although some suggest improvements in candidate selection and evaluation processes.

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Reviews mention Knowledgeable
Clients consistently highlight Unity Communications' deep knowledge and expertise across various domains. For instance, one client noted their 'incredible friendliness and professionalism,' emphasizing the team's thorough understanding of local tax laws and accounting principles. Another client praised the 'depth of knowledge' brought to their telecom project, stating it was the best among competitors. Overall, the sentiment regarding their knowledge is overwhelmingly positive, with clients expressing high satisfaction in their capabilities and responsiveness.

Bookkeeping & Accounting for Import & Distribution Company

5.0 Sep 5, 2023

Their efficiency level in Canadian accounting has surprised and impressed me the most. The team is up to speed in terms of local sales tax, income tax, and the Canadian tax authority. Overall, they’re highly knowledgeable in local tax laws and accounting principles.
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IT Consulting for Telecom Consulting Firm

5.0 Sep 23, 2020

The depth of knowledge they brought to our team.
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IT Services Support for Online Course Selection

5.0 Jul 12, 2019

They exceeded our expectations. They're very knowledgeable and they were always available to address the requests from our users.
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Industry Experience

Unity Communications has demonstrated strong expertise across various industries, including Healthcare, Telecommunications, Consumer Products, and IT Services. Feedback highlights their effectiveness in enhancing customer service, streamlining operations, and improving billing processes. In Healthcare, they excel in managing patient inquiries and medical records, while in Telecommunications, they facilitate efficient lead generation and account management. Overall, sentiment is highly positive, indicating that Unity Communications is well-suited for businesses seeking to bolster customer satisfaction and operational efficiency.
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Wellness & Fitness Healthcare Telecommunications Consumer Products Other Industry Software Information technology Supply Chain, Logistics, and Transport Agriculture Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (7) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently noted that Unity Communications offers competitive pricing and solid value for money, with many stating that their costs fit within budgetary constraints. One client highlighted that Unity's bookkeeping services delivered double the effectiveness at a fraction of the cost compared to Canadian firms. Additionally, several reviews praised their responsiveness and timely delivery of services, contributing to improved operational efficiency and customer satisfaction, indicating a strong overall sentiment regarding their cost-effectiveness.
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United States (34) Australia (1) Canada (1) Ireland (1)
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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Trenton, United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Accessible
The feedback regarding accessibility highlights Hugo's exceptional communication practices. Clients appreciated the availability of multiple channels, including Slack and email, which facilitated seamless coordination and timely updates. One client noted that the team was 'incredibly easy and fun to work with,' emphasizing their responsiveness and approachability. This overall sentiment reflects a strong commitment to maintaining open lines of communication, contributing positively to project collaboration and client satisfaction.

Customer Support for IT Company

5.0 Aug 24, 2023

Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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Remote CoWorker

4.8 172 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Trenton, United States

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistant service provider specializing in administrative support, social media management, and project coordination. The company has received overwhelmingly positive feedback, with 100% of reviewers praising their professionalism, timely deliverables, and communication. Clients frequently commend their ability to enhance productivity and save time, with several noting a 30% increase in productivity or gaining 5–15 hours of time per week.

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20 of 20 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 20 times in the past 6 months
In the last six months, clients have consistently praised Remote CoWorker for their impressive communication and efficiency. For instance, a CEO noted a 30% productivity increase attributed to their administrative support. Clients reported timely responses, effective onboarding, and a seamless matching process with virtual assistants. Overall sentiment is overwhelmingly positive, with many stating they experienced significant time savings and improved operational efficiency, leaving little room for suggested improvements.
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Industry Experience

Remote CoWorker has demonstrated expertise across diverse industries including Real Estate, Healthcare, Legal, and Business Services. Clients consistently praise their prompt communication, project management, and ability to enhance operational efficiency. Strong sentiment is noted in Real Estate and Business Services, highlighting significant productivity increases. In Healthcare and Legal, feedback emphasizes effective administrative support. Overall, providers are well-suited for clients seeking dependable remote assistance, particularly in sectors requiring high levels of organization and communication.
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Business services Medical Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Healthcare Sports Publishing Advertising & marketing Energy & natural resources Legal Real estate

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Average Project Cost Breakdown

Less than $10,000 (51) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Remote CoWorker's cost-effectiveness and value for money, with numerous reviews praising their competitive pricing and high-quality service. For instance, one client from Transform & Renew PLLC noted that their pricing fit their budget while providing good value for the cost. Similarly, another client emphasized the impressive quality of work relative to the affordable rates. Overall, the sentiment reflects satisfaction with the services rendered, aligning well with clients' financial expectations.
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TECHSPEED INC

4.9 17 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Trenton, United States

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a business process outsourcing company specializing in data entry, data management, and customer service. Reviews highlight their impressive project management, responsive communication, and high accuracy in data-related tasks. Notably, 100% of reviewers praised their ability to deliver projects on time and their adaptability to client needs, while 0% reported any areas for improvement.

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Reviews mention Exceptional performance
Clients have consistently praised TechSpeed LLC for their exceptional performance in data entry projects, highlighting their efficiency and accuracy. One client noted that the team completed the complex task of entering nearly 5,000 records within a tight six-hour window with 'little to no errors.' Their organizational skills and proactive communication were also commended, with one client stating, 'Techspeed is by far the most impressive data entry team I have ever worked with,' reflecting an overall sentiment of high satisfaction.

Transcription Services for Consumer Credit Reporting Agency

5.0 Dec 12, 2022

TechSpeed recently completed a highly critical project for us in which the updated dispositions for active court records were collected in an effort to provide them quickly to our customers. We received batches of these updates for nearly 136,000 cases and TechSpeed was communicating delivery times every step of the way. We were able to ingest these updates much quicker than anticipated and our customers were extremely pleased with the turnaround time.
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4 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of TECHSPEED INC reflect a strong overall sentiment, highlighting their responsiveness and high-quality service. Clients appreciated the company's ability to deliver accurate and timely results, such as processing over 1,300 time cards weekly and managing extensive product catalogs efficiently. Notably, one review commended their proactive communication and commitment to understanding client needs. Overall, clients expressed satisfaction with the partnership, noting no significant areas for improvement.
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Industry Experience

TECHSPEED INC has demonstrated expertise across various industries, including Home Services, Retail, Financial Services, Real Estate, and Politics. Clients consistently praise their project management, responsiveness, and high-quality deliverables. In Home Services, they excelled in data entry and customer service, while in Retail, they successfully cleaned up extensive product catalogs. The Financial Services sector highlighted their capabilities in data conversion and scraping. Overall, feedback across industries is overwhelmingly positive, indicating their strong fit for clients seeking reliable data management and operational support.
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Software Other Industry Business services Consulting IT Services Nonprofit Real estate Advertising & marketing Financial services Retail Healthcare Home Services Politics

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More responsive than most other service providers

TECHSPEED INC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Email Marketing

20% Sales Outsourcing

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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HAN IT Staffing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Woodbridge Township, NJ

Services provided

30% Recruiting

30% Staffing

20% Back Office Outsourcing +1 service

20% Business Consulting

HAN IT Staffing is a Staffing company. Located in Woodbridge Township, New Jersey, their small team offers Staffing and Recruiting. The company was founded in 2012.
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What are Featured Providers?
HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Trenton, United States

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.

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Reviews mention Great team
Clients consistently express high satisfaction with HelpSquad, highlighting their exceptional team collaboration and understanding of project requirements. One reviewer noted, "HelpSquad delivered exactly what we needed," and praised the entire team's expertise, stating, "Everyone seemed to know what they were doing." The overall sentiment reflects a strong appreciation for their ability to enhance operational efficiency, with an emphasis on timely and effective project management.

Virtual Agent Dev for Omnichannel Support Solutions Co

5.0 Feb 22, 2024

I want to congratulate the whole team because everyone seemed to know what they were doing. HelpSquad's ability to perfectly understand our needs was their strongest point. I didn't think there was anything they could improve on because I had such a good experience working with them.
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Industry Experience

HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Healthcare

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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Review Rating from Trenton Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

HelpSquad, based in Pennsylvania, excels in virtual assistant services, live chat integration, and omnichannel support for clients like Azzur Group and InsaneLab. Reviewers praise their responsiveness, project management, and ability to handle complex tasks such as lead generation, appointment scheduling, and customer support, delivering measurable results.
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Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Trenton, United States

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention High-quality work
Boldr consistently receives high praise for delivering high-quality work across various projects. Clients commend their outstanding implementation, responsiveness, and ability to meet specific needs. One client highlighted Boldr's 'incredible level' of performance, noting their quick response times and high customer satisfaction ratings. Another client emphasized their effective onboarding processes and the flexibility of Boldr's team, which fosters a strong partnership. Overall, the sentiment reflects strong satisfaction with Boldr's quality of service and operational excellence.

Customer Service for E-Commerce and Consumer Products Co.

5.0 Jul 19, 2022

Boldr, is really performing at an incredible level, with their quality matching their speed. We have weekly calls, reports, and deliverables. We don’t use any platforms or tools. Rather, Boldr. has very sophisticated Excel documents and project trackers that work well for us.
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Venue Processing & Outbound Sales Support for Event Platform

5.0 May 17, 2022

We also do quality scoring and quality checks on Boldr's work. Not only do we measure the number of venues activated within a specific time frame, but we also check to ensure they're activating good quality venues that meet our requirements. Boldr's team captains handle all of our QA — they randomly select venues and check the quality of a large number of them to get a representative data set.
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Industry Experience

Boldr has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and Other Industries, consistently receiving positive feedback. Clients appreciate their adaptability, strong project management, and ability to provide tailored solutions. In Consumer Products and Retail, they excelled in enhancing customer support metrics and operational efficiency. In Manufacturing, they contributed to improved data accuracy. Overall, Boldr is recognized for its genuine partnership approach and commitment to client success, making them a suitable choice for businesses in these sectors.
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Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

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United States (6) Austria (1) Canada (1)

Mérida, Mexico

3F Conexion 60, Calle 60 #346
Mérida, Mexico 97000
151 - 200

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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Trenton, United States

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Adaptable
The sentiment regarding adaptability for Big Outsource is overwhelmingly positive. Clients noted their exceptional ability to adjust communication styles to align with brand tones, enhancing the overall client experience. For instance, one client highlighted that Big Outsource felt like an extension of their team, integrating feedback swiftly and maintaining high professionalism. Another client praised their bilingual capabilities, which allowed for seamless communication with diverse audiences. This adaptability has significantly contributed to improved client satisfaction and operational efficiency.

Staffing & Back-Office Outsourcing for E-Commerce Company

5.0 Jul 24, 2025

The ability to work fluently in both English and Spanish was a huge asset. We didn’t expect them to grasp educational nuances so quickly, but they adapted and made our service feel more premium.
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Back-Office Outsourcing for Organic Meal Delivery Firm

5.0 Sep 7, 2025

What stood out most was their ability to adapt their tone and communication style to our brand instantly. Within the first month, it felt like they were an extension of our own studio. Their consistency and professionalism never wavered, which is rare in outsourcing.
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5 of 5 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 5 times in the past 6 months
Recent reviews of Big Outsource highlight a consistently positive client experience, with notable successes in improving operational efficiency and client communication. Clients reported significant reductions in workload, such as a 70% decrease in administrative tasks and improved response times from over 18 hours to under 4 hours. Feedback emphasized their reliability, quick adaptability, and proactive problem-solving. However, some clients suggested enhancements like weekend support and more proactive tool recommendations, indicating areas for potential growth.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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Real Assistance, Inc.

5.0 1 review

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

70% Back Office Outsourcing

20% Business Consulting

10% Financial Consulting

Real Assistance, Inc. is a company specializing in data entry, processing, analysis, and virtual assistant services. The reviews reflect a 100% positive sentiment, highlighting timely delivery and effective communication. Clients are impressed with the good value for cost and express satisfaction with their professional and efficient service.

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Industry Experience

Real Assistance, Inc. has received positive feedback primarily from the real estate industry, where they provided services such as data entry, research, and virtual assistance. Clients commend their timely delivery, effective communication, and overall value, indicating a strong reliability and positive impact on operational efficiency. The company's expertise in administrative functions makes them a suitable partner for businesses seeking streamlined support in the real estate sector.
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Real estate

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Real Assistance, Inc.'s competitive pricing as a significant advantage. One COO noted they selected the company for its 'good value for cost,' reflecting overall satisfaction with the financial aspect of their services. Additionally, there were no complaints regarding pricing, indicating clients feel they receive quality service that justifies the expense. Overall, feedback suggests that Real Assistance, Inc. provides commendable value for money.
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Review Rating from Trenton Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Brooklyn-based clients praise Real Assistance, Inc. for their reliable virtual assistance, data processing, and research services for NYC property tax filings. They deliver organized results on time, maintaining excellent communication, and are highly valued for their cost-effective support and professionalism.
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ManageAssist, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Hazlet, NJ

Services provided

40% Corporate Training & Coaching

20% Business Consulting

20% Content Writing Services +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

ManageAssist, Inc. Is a Corporate Training & Coaching company launched in 2000. The team focuses on Corporate Training & Coaching and Business Consulting and is based in Hazlet, New Jersey.
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NetFire

Not yet reviewed

$1,000+

$150 - $199 / hr

10 - 49

Hackettstown, NJ

Services provided

40% Cloud Consulting & SI

40% Cybersecurity

10% Call Center Services +1 service

10% IT Managed Services

NetFire is a small cloud consulting & SI company launched in 2012. Their services include cloud consulting & SI and Cybersecurity.
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Sitetrail LLC

5.0 6 reviews

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

10% Branding

10% Content Marketing

10% Content Writing Services +7 services

10% E-Commerce Development

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Marketing

10% Web Design

Sitetrail LLC is a multifaceted agency specializing in content marketing, SEO, and branding strategies. They have consistently received positive feedback, with clients highlighting a 25% increase in sales and improvements in clarity and stakeholder engagement. Approximately 100% of reviewers commend their reliability, professionalism, and ability to align SEO with storytelling, making them a valuable partner for both e-commerce and branding initiatives.

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Industry Experience

Sitetrail LLC has demonstrated expertise in the IT Services and Consulting industries, receiving positive feedback for their comprehensive content strategies and branding efforts. Clients noted significant improvements in online visibility, user engagement, and project clarity. The firm excels in combining technical development with storytelling, making them an ideal partner for tech-driven and community-focused projects. Overall, their strengths lie in effective communication, timely delivery, and a deep understanding of client needs, suggesting a strong fit for both tech and community-centric initiatives.
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IT Services Consulting

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Sitetrail LLC's strong value for money, citing their pricing as a good fit for budgets while delivering high-quality results. One CEO remarked on their 'good value for cost' and noted that Sitetrail's work significantly improved project outcomes. Another client mentioned that the pricing aligned with their budget and emphasized the impressive ROI with a 25% increase in e-commerce sales, demonstrating the effective cost-benefit ratio of their services.
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Estonia (1) United Arab Emirates (1)

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DialAmerica

4.5 17 reviews

$5,000+

Undisclosed

1,000 - 9,999

Mahwah, NJ

Services provided

50% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

10% Sales Outsourcing

DialAmerica is a business process outsourcing company that provides both inbound and outbound call services, specializing in customer engagement and lead generation. Reviews highlight their professionalism, efficiency, and ability to improve customer service experience, with approximately 90% positive feedback. Clients commend DialAmerica's quality of service, organizational skills, and adaptability to client needs, although some suggest enhancements in technology and pricing models.

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Industry Experience

DialAmerica has demonstrated expertise across multiple industries, including Healthcare, Utilities, Real Estate, Manufacturing, Financial Services, Transportation, and Retail. Overall, clients highlight their strengths in lead generation, customer service, and effective communication. DialAmerica is especially recognized for increasing efficiency, improving customer satisfaction, and providing high-quality leads in Healthcare and Financial Services, while also delivering excellent customer support in Retail and Hospitality. Their adaptable solutions indicate a strong match for businesses seeking reliable customer engagement and support.
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IT Services Transportation Nonprofit Human Resources Utilities Healthcare Real estate Manufacturing Financial services Other Industry Hospitality & leisure Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (4) Less than $10,000 (3) $200,000 to $999,999 (2) $10,000,000 + (2)

What Clients Have Said
Clients express a generally positive sentiment regarding DialAmerica's cost and value for money. Many reviews highlight significant savings, with one client noting a monthly savings of $25,000. Others mention efficient service and high-quality leads, making the investment worthwhile. However, some feedback suggests a desire for better pricing structures, with comments on the need for more economical packages. Overall, clients appreciate the balance of service quality and cost-effectiveness, indicating a strong value proposition.
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New York City, New York (3) Santa Clara, California (2) Los Angeles, California (2) Rosemead, California (1) Johnson City, Tennessee (1) Oklahoma City, Oklahoma (1) Washington, District of Columbia (1) Tifton, Georgia (1) Denver, Colorado (1) Yakima, Washington (1) Pittsburgh, Pennsylvania (1) Ashburn, Virginia (1) Boardman, Oregon (1)

Review Rating from Trenton Clients

4.8/5.0

Quality

4.8

Schedule

4.5

Cost

4.8

Willing to Refer

4.8

NYC clients commend DialAmerica for their strong customer service, organizational skills, and cost-effective solutions. They efficiently manage extensive call volumes, enhancing client communication and operational productivity, with consistent positive feedback on their professionalism and service quality.
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What are Featured Providers?

TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

Bogotá, Colombia

Calle 26 # 92-32 (Gold 9- Piso 4), Centro empresarial Connecta
Bogotá, Colombia 110911
More than 5k

+57 601 743 3303

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CallingAgency

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New Castle, DE

Services provided

50% Call Center Services

30% Sales Outsourcing

20% Back Office Outsourcing

CallingAgency, a telephone answering service, was established in 2017. They provides Call Center Services and Sales Outsourcing.
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MedeXOne LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

80% Back Office Outsourcing

20% Insurance Services & Brokers

MedeXOne LLC, a Back Office Outsourcing company, was established in 2023. The small team provides Back Office Outsourcing and Insurance Services & Brokers.
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New York, NY

873 Broadway
New York, NY 10010
21 - 30

7189253081

See All Locations (2)

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Site Ascend

Not yet reviewed

$25,000+

Undisclosed

10 - 49

New York, NY

Services provided

25% Call Center Services

25% Market Research

25% Marketing Strategy +1 service

25% Sales Outsourcing

Established in 2020, Site Ascend is a Market Research company. The team provides Market Research and Marketing Strategy.
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Mangalam Infotech

Not yet reviewed

$25,000+

$50 - $99 / hr

50 - 249

New York, NY

Services provided

20% Back Office Outsourcing

20% Document Digitization & Management

20% Finance & Accounting Outsourcing (FAO) +2 services

20% IT Managed Services

20% Litigation Support Services

Mangalam Infotech is an IT managed services company. Their team is located in New York, New York and Ahmedabad, India. The firm focuses on IT managed services and Back Office Outsourcing.
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NYC Medical Billing Services

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

100% Back Office Outsourcing

NYC Medical Billing Services, a Back Office Outsourcing company, is located in New York, New York. They offer Back Office Outsourcing and were established in 2019.
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Trademark Savior

Not yet reviewed

Undisclosed

$25 - $49 / hr

50 - 249

Jersey City, NJ

Services provided

25% Business Consulting

25% Business Continuity Management

25% Document Digitization & Management +1 service

25% Intellectual Property Law

Business Consulting company Trademark Savior was founded in 2019. The team offers Business Consulting and Intellectual Property Law and is based in Jersey City, New Jersey.
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A2Z Medical Billing Services

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Brooklyn, NY

Services provided

80% Back Office Outsourcing

20% Accounting

A2Z Medical Billing Services, a Back Office Outsourcing company, is located in Brooklyn, New York. Founded in 2023, the team focuses on Back Office Outsourcing and Accounting.
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Step 2 Agility LLC

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

West Chester, PA

Services provided

20% Back Office Outsourcing

20% Custom Software Development

20% Customer Service Outsourcing +2 services

20% E-Commerce Development

20% Web Development

Step 2 Agility LLC is a software development company in Lahore, Pakistan and West Chester, Pennsylvania. They focus on Custom Software Development and Web Development.
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West Chester, PA

121 Spring Lane
West Chester, PA 19382
2 - 5

+18 352024070

See All Locations (1)

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Edenred Pay USA

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Secaucus, NJ

Services provided

20% Back Office Outsourcing

20% CRM Consulting and SI

20% Robotics Process Automation +3 services

20% Sales Outsourcing

10% Funding & Investment

10% IT Strategy Consulting

Edenred Pay USA is a CRM consulting and SI company. Located in Bonita Springs, Florida and Secaucus, New Jersey, the agency offers CRM consulting and SI and Back Office Outsourcing.
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Secaucus, NJ

150 Meadowlands Pkwy
Secaucus, NJ 07094
6 - 9

See All Locations (2)

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Ecartize

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

15% Content Marketing

15% Customer Service Outsourcing

15% Ecommerce Marketing +5 services

15% Search Engine Optimization

15% Social Media Marketing

10% Marketing Strategy

10% Pay Per Click

5% Other Marketing

Ecartize is a social media marketing firm launched in 2016. The team focuses on Social Media Marketing and Content Marketing.
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Infinity Business Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

100% Back Office Outsourcing

Launched in 2009, Infinity Business Solutions is a Back Office Outsourcing company. The team provides Back Office Outsourcing and is based in New York, New York.
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Dermatology Billing 365

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Queens, NY

Services provided

100% Document Digitization & Management

Founded in 2015, Dermatology Billing 365, a midsize Document Digitization & Management company, is located in Queens, New York. Their team provides Document Digitization & Management.
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BYG Advantage

Not yet reviewed

$100,000+

$100 - $149 / hr

10 - 49

New York, NY

Services provided

70% Sales Outsourcing

30% Marketing Strategy

BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
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FingerLinks Infotech LLC

Not yet reviewed

$10,000+

$50 - $99 / hr

10 - 49

Wilmington, DE

Services provided

20% Call Center Services

20% Content Moderation Services

20% Data Annotation Services +2 services

20% Transcription

20% Translation

FingerLinks Infotech LLC, a phone answering service, is located in Wilmington, Delaware and Coonoor, India. The team focuses on Call Center Services and Transcription.
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AMZ Founders

Not yet reviewed

$1,000+

Undisclosed

50 - 249

New York, NY

Services provided

20% Back Office Outsourcing

20% Marketing Strategy

20% Pay Per Click +3 services

20% Social Media Marketing

10% E-Commerce Development

10% Web Design

AMZ Founders is a midsize Marketing Strategy company established in 2021. Their team provides Marketing Strategy and Social Media Marketing.
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Professional Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Royersford, PA

Services provided

100% Call Center Services

Professional Services is a small answering service company. Launched in 1967, the team offers Call Center Services.
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Task Ventures LLC

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Jersey City, NJ

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Established in 2021, Task Ventures LLC is a call center. Their services include Call Center Services and Customer Service Outsourcing.
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Career Center Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Union, NJ

Services provided

40% Customer Service Outsourcing

30% Recruiting

30% Staffing

In Union, New Jersey, Career Center Inc. Is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Staffing.
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Habiliss Virtual Assistant Services

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

New York, NY

Services provided

30% Back Office Outsourcing

20% Customer Service Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3 services

15% Transcription

10% Call Center Services

10% Sales Outsourcing

Habiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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Internet Customer Solutions, Inc.

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Morris Plains, NJ

Services provided

60% ERP Consulting and SI

15% Custom Software Development

15% Web Development +1 service

10% Call Center Services

Located in Morris Plains, New Jersey, Internet Customer Solutions, Inc. Is a small ERP consulting and SI company. The team offers ERP consulting and SI and Custom Software Development.
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WeLabelData

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Wilmington, DE

Services provided

100% Back Office Outsourcing

WeLabelData, a Back Office Outsourcing company, is in Wilmington, Delaware. They provide Back Office Outsourcing and were established in 2021.
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10G

Not yet reviewed

$10,000+

Undisclosed

10 - 49

New York, NY

Services provided

70% Sales Outsourcing

20% Call Center Services

10% Conversion Optimization

Launched in 2016, 10G is a small Sales Outsourcing company. Their services include Sales Outsourcing and Call Center Services.
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Annodyne, Inc.

Not yet reviewed

$10,000+

$100 - $149 / hr

10 - 49

Blue Bell, PA

Services provided

10% Branding

10% Business Consulting

10% CRM Consulting and SI +9 services

10% Email Marketing

10% Market Research

10% Marketing Strategy

10% Media Planning & Buying

10% Sales Outsourcing

5% Digital Strategy

5% Pay Per Click

5% Search Engine Optimization

5% Web Design

Launched in 2001, Annodyne, Inc. Is a small Blue Bell, Pennsylvania-based branding company. Their team focuses on Branding and Market Research.
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Zesh Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Services provided

25% Call Center Services

25% Customer Service Outsourcing

10% Back Office Outsourcing +7 services

10% Sales Outsourcing

5% Business Consulting

5% Content Writing Services

5% Ecommerce Marketing

5% Email Marketing

5% Social Media Marketing

5% Transcription

Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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Queens Village, NY

212-29 Hillside Avenue
Queens Village, NY 11427
41 - 49

See All Locations (2)

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Dawn IT Service

Not yet reviewed

$1,000+

$25 - $49 / hr

250 - 999

New York, NY

Services provided

10% Ecommerce Marketing

10% IT Staff Augmentation

10% Pay Per Click +8 services

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% UX/UI Design

10% Web Design

10% Web Development

5% Robotics Process Automation

5% Staffing

Established in 2012, Dawn IT Service is a SEO company. The team offers Search Engine Optimization and Pay Per Click.
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New York, NY

1 World Trade Center
New York, NY 10007
50 - 75

See All Locations (4)

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AMP IT UP PR

Not yet reviewed

Undisclosed

$50 - $99 / hr

10 - 49

New York, NY

Services provided

20% Branding

20% Sales Outsourcing

20% Search Engine Optimization +2 services

20% Web Design

20% Web Development

AMP IT UP PR is a branding agency. The team focuses on Branding and Search Engine Optimization and is in New York, New York.
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TransPerfect

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

50% Translation

15% Call Center Services

10% Customer Service Outsourcing +3 services

10% Recruiting

10% Staffing

5% HR Outsourcing

TransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
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Estate Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Sales Outsourcing +1 service

15% Commercial Property Management

Established in 1998, Estate Locksmith Store is a small New York, New York-based Business Consulting company. Their team specializes in Business Consulting and Back Office Outsourcing.
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Alldigi Tech

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Morris Plains, NJ

Services provided

20% Business Consulting

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% Financial Advising & Planning

20% Insurance Services & Brokers

Business Consulting company Alldigi Tech was founded in 2005. Located in Morris Plains, New Jersey, the team offers Business Consulting and Finance & Accounting Outsourcing (FAO).
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Messages Plus

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

56% Call Center Services

32% Customer Service Outsourcing

12% Sales Outsourcing

Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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Brand Connections

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

New York, NY

Services provided

20% Advertising

20% Event Marketing

10% AR/VR Development +5 services

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% Marketing Strategy

10% Social Media Marketing

10% Video Production

Brand Connections is an Advertising company founded in 2001. The team offers Advertising and Event Marketing.
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DIGITALZONE Inc

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

New York, NY

Services provided

60% Content Marketing

20% Sales Outsourcing

10% Email Marketing +1 service

10% Market Research

DIGITALZONE Inc is a Content Marketing company. The team is located in New York, New York and Pune, India, and their services include Content Marketing and Sales Outsourcing.
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New York Best AC Repair Services

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

100% Customer Service Outsourcing

New York Best AC Repair Services, a Customer Service Outsourcing company, is in New York, New York. The team provides Customer Service Outsourcing.
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Mindcrest

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

New York, NY

Services provided

100% Back Office Outsourcing

Based in Chicago, Illinois and New York, New York, Mindcrest is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing.
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New York, NY

60 E. 42nd St., Ste 3014,
New York, NY 10165
6 - 9

See All Locations (3)

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FSO Onsite Outsourcing

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

60% Call Center Services

20% Graphic Design

20% IT Managed Services

FSO Onsite Outsourcing is an answering service. Founded in 1976, the company focuses on Call Center Services and Graphic Design.
Read more

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Mrzeph Tech

Not yet reviewed

$50,000+

$25 - $49 / hr

10 - 49

New York, NY

Services provided

20% CRM Consulting and SI

20% Customer Service Outsourcing

20% Data Annotation Services +2 services

20% Graphic Design

20% Sales Outsourcing

Mrzeph Tech is a graphic design company headquartered in New York, New York. They specialize in Graphic Design and CRM consulting and SI and were founded in 2020.
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Window Repair US Inc.

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

New York City, NY

Services provided

100% Customer Service Outsourcing

Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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CoolsAssist

Not yet reviewed

Undisclosed

$25 - $49 / hr

2 - 9

new york, NY

Services provided

40% Back Office Outsourcing

40% Call Center Services

20% Business Continuity Management

CoolsAssist is a small phone answering service located in new york, New York. Their services include Call Center Services and Back Office Outsourcing.
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Virtual Staffing Agency

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Pay Per Click

20% Search Engine Optimization

10% Call Center Services +6 services

10% E-Commerce Development

10% Graphic Design

10% Web Design

10% Web Development

5% HR Outsourcing

5% Staffing

Pay per click agency Virtual Staffing Agency was founded in 2017. The midsize team offers Pay Per Click and Search Engine Optimization.
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New York, NY

82, Nassau Street
New York, NY 10038
16 - 20

3156364766

See All Locations (2)

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Future Trans

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

60% Translation

20% Call Center Services

20% Transcription

Midsize Translation company Future Trans, is based in Giza, Egypt and New York, New York. Their services include Translation and Call Center Services.
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New York, NY

1140 Avenue of the Americas, NY 10036 (P), New York
New York, NY 10036
76 - 100

1-(408)-216-7630

See All Locations (2)

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SybridMD

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

70% Back Office Outsourcing

30% Transcription

SybridMD, a Back Office Outsourcing company, was established in 2009. They provides Back Office Outsourcing and Transcription.
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Docufree

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Millville, NJ

Services provided

20% Document Digitization & Management

16% AI Development

16% Back Office Outsourcing +3 services

16% Digital Strategy

16% IT Managed Services

16% Robotics Process Automation

Founded in 1999, Docufree is a midsize Document Digitization & Management company. Their services include Document Digitization & Management and Back Office Outsourcing.
Read more

Millville, NJ

1600 Malone Street
Millville, NJ 08332
50 - 75

See All Locations (4)

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Remedy Product Studio

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

35% Custom Software Development

10% Application Management & Support

10% Back Office Outsourcing +6 services

10% Business Consulting

10% Mobile App Development

10% Web Development

5% Application Testing

5% Other Application Development

5% Other IT Consulting and SI

Launched in 2012, Remedy Product Studio, a midsize software development firm, is headquartered in New York, New York. Their services include Custom Software Development and Web Development.
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