Customer Service Outsourcing
$50,000 to $199,999
May 2016 - Ongoing

2.5

Quality: 2.5

Schedule: 2.5

Cost: 2.5

Willing to Refer: 2.5

"It makes things easier for us to have other people help us meet our goals."

Dec 21, 2022

Employee, Provincial Government

Anonymous

Government
British Columbia, Canada
501-1,000 Employees
Survey Response

Pinnacle Data Services Pvt. Ltd. has helped a provincial goverment find and hire qualified customer service staff.

Pinnacle Data Services Pvt. Ltd.'s customer service support has made it easier for the client to meet their goals. The client has had good experiences with the vendor throughout the years, though the last round of people they've deployed could've improved.

BACKGROUND

Briefly describe what your company does and your role there.

I work for the provincial government and we deal with the health care aspects of the provincial government.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

We needed qualified customer service staff as we are highly understaffed.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

They helped get us get qualified staff but it hasn’t been the best experience.

How many people does your company work with?

21–50

How did you find this provider?

Business Referral

Why did you choose to work with them?

Referred to me by a trusted source

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

This last round of people that were brought in hasn’t been too good but we have had good experiences throughout the years.

How does your team communicate with this service provider?

Phone calls
Email or Messaging App

What did you find most impressive or unique about this company?

That it makes things easier for us to have other people help us meet our goals.

RATINGS

2.5

Pinnacle Data Services Pvt. Ltd.

BPO and Software Services

Pricing Snapshot

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer