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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: August 9, 2026
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17,234 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

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    QAlified Logotype

    QAlified

    4.9 21 reviews
    Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company specializing in enhancing user experience and interface design for digital platforms. The reviews highlight their effective communication and project management, with 100% of the feedback noting their ability to identify unforeseen issues. Clients appreciate their straightforward approach, though there was a brief initial language barrier that was promptly resolved.

    See all 21 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews indicate a highly positive sentiment towards QAlified, particularly regarding their quality assurance services. Clients highlighted the company's effective communication, adaptability, and thorough testing processes, which led to improved site stability and fewer production issues. Notably, one client praised their transparency and cultural alignment, stating that QAlified felt like an extension of their internal team. Suggestions for improvement included exploring test automation earlier in projects, reflecting a desire for continued evolution rather than criticism.
    Read 1 Recent Review
    0 of 1 Usability Testing reviews is 5 stars
    Less than $10,000 avg. project cost

    Usability Testing Experience

    QAlified has received predominantly positive feedback regarding their Usability Testing service, with clients noting strong communication and effective project management. 95% of reviewers highlighted their thorough UX improvements, while 5% mentioned initial language barriers that were promptly addressed. Clients appreciated QAlified's ability to identify overlooked issues, resulting in successful implementation of suggested changes. Overall, the sentiment is favorable, emphasizing expertise and a positive impact on project outcomes.

    Read Most Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Industry Experience

    QAlified has demonstrated expertise across various industries, notably in healthcare, media, technology, and manufacturing. Clients commend their rigorous QA processes, effective communication, and the ability to deliver quality results on time. In healthcare, they excelled in performance and usability testing, while in media and technology, they showcased strong capabilities in security audits and automated testing. Overall, feedback reflects positive sentiment and a strong alignment of values, making QAlified a suitable partner for organizations seeking reliable QA services.

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    Select Industry to see insights

    Information technology Advertising & marketing Media Software Manufacturing Education Government Retail IT Services
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  • UnderStory, LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Tallahassee, FL

    Services provided

    15% UX/UI Design
    15% Branding
    15% Mobile App Development +4
    15% Search Engine Optimization
    15% Web Design
    15% Web Development
    10% Video Production

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    UnderStory, LLC is a Tallahassee, Florida-based branding firm. They provide Branding and Search Engine Optimization and were established in 2016.

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  • OMNI Digital Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Warwick, RI

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Corporate Photography
    10% IT Strategy Consulting
    10% Logo
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Video Production
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    OMNI Digital Services is a small Advertising company headquartered in Warwick, Rhode Island. The team specializes in Advertising and Branding.

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  • Intac Solution Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Plano, TX

    Services provided

    10% UX/UI Design
    20% Application Testing
    20% IoT Development +5
    10% AI Development
    10% Custom Software Development
    10% IT Managed Services
    10% IT Strategy Consulting
    10% Market Research

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Intac Solution is an IoT development company. The small Plano, Texas-based team focuses on IoT development and Application Testing. The firm was established in 2015.

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  • The Drug Rehab Agency Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Kansas City, MO

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Content Marketing
    10% Conversion Optimization
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    The Drug Rehab Agency is a small Kansas City, Missouri-based Advertising company. The team focuses on Advertising and Branding.

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  • Thinkroom Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    South Brisbane, Australia

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Content Marketing +7
    10% Demand Generation Marketing
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Advertising company Thinkroom is in South Brisbane, Australia. Their services include Advertising and Digital Strategy.

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  • Fortuna Logotype

    Fortuna

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% Branding
    20% Content Writing Services +6
    20% Social Media Marketing
    10% Web Design
    5% Corporate Photography
    5% Graphic Design
    5% Logo
    5% Video Production

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Launched in 2022, Fortuna is a small branding agency. Their services include Branding and Social Media Marketing.

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  • iTechLogics Logotype

    iTechLogics

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% Search Engine Optimization
    10% Application Testing +6
    10% Content Writing Services
    10% Digital Strategy
    10% Ecommerce Marketing
    10% Mobile App Development
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    ITechLogics is a SEO services firm. They are located in Krakow, Poland and have small team of experts. Their services include Search Engine Optimization and Digital Strategy.

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  • Cratix | X REVU Logotype

    Cratix | X REVU

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% UX/UI Design
    20% Pay Per Click
    20% Print Design +2
    20% Search Engine Optimization
    20% Social Media Marketing

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Based in Sydney, Australia, Cratix | X REVU is a social media marketing firm. They offer Social Media Marketing and Search Engine Optimization and were founded in 1801.

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  • Let'sDataThis Logotype

    Let'sDataThis

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% UX/UI Design
    30% Search Engine Optimization
    20% Generative AI +3
    10% Audio Production
    10% Video Production
    10% Web Development

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Let'sDataThis is a SEO company established in 2022. The small team provides Search Engine Optimization and UX/UI Design.

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  • Teambees Corp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Chicago, IL

    Services provided

    10% UX/UI Design
    20% Custom Software Development
    10% Application Testing +6
    10% BI & Big Data Consulting & SI
    10% Cloud Consulting & SI
    10% IT Staff Augmentation
    10% IoT Development
    10% Mobile App Development
    10% Staffing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Teambees Corp, a custom software development company, was launched in 2020. The team offers Custom Software Development and UX/UI Design and is in Chicago, Illinois and Gurugram, India.

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  • Montana Logotype

    Montana

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Architectural Design
    10% Branding +7
    10% Content Marketing
    10% Corporate Photography
    10% Graphic Design
    10% Product Design
    10% Social Media Marketing
    10% Video Production
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Montana is a branding firm. They were launched in 2011 and specialize in Branding and Social Media Marketing.

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  • Core Wave Designs Logotype

    Core Wave Designs

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% Content Marketing
    20% Video Production +4
    20% Web Development
    10% Digital Strategy
    10% Logo
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Small Content Marketing company Core Wave Designs, is headquartered in. Their services include Content Marketing and Video Production.

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  • Imotion production Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cyberjaya, Malaysia

    Services provided

    10% UX/UI Design
    20% Graphic Design
    20% Mobile App Development +4
    20% Web Development
    10% Logo
    10% Print Design
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Imotion production is a small graphic design agency located in Cyberjaya, Malaysia. The team focuses on Graphic Design and Web Development.

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  • CodeZaZa Digital Logotype

    CodeZaZa Digital

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Small Digital Strategy company CodeZaZa Digital , is located in. Their services include Digital Strategy and Social Media Marketing.

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  • MDSOL Technologies Logotype

    MDSOL Technologies

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% AR/VR Development
    20% Blockchain +3
    20% Mobile App Development
    20% Web Development
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    MDSOL Technologies is a small website development company in. Their services include Web Development and Mobile App Development.

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  • CODEX Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Draria, Algeria

    Services provided

    10% UX/UI Design
    20% Mobile App Development
    20% Web Development +5
    10% Digital Strategy
    10% E-Commerce Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    CODEX is a small web development company. Founded in 2018, the team offers Web Development and Mobile App Development.

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  • R Squared Logotype

    R Squared

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% CRM Consulting and SI
    10% Content Marketing +7
    10% Digital Strategy
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    R Squared is a Digital Strategy company. Located in , the agency was launched in 2019. Their services include Digital Strategy and Social Media Marketing.

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  • Concept Space Logotype

    Concept Space

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Event Marketing
    10% Interior Design
    10% Marketing Strategy
    10% Packaging Design
    10% Print Design
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Headquartered in , Concept Space is a small branding company. Their services include Branding and Marketing Strategy.

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  • CodeInnovationLab Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Kyiv, Ukraine

    Services provided

    15% UX/UI Design
    15% AI Development
    15% Application Testing +4
    15% E-Commerce Development
    15% Mobile App Development
    15% Web Development
    10% Logo

    Focus Areas

    30% Usability Testing
    40% User Research
    30% UX Strategy

    In Kyiv, Ukraine, CodeInnovationLab is a small UX design company. Their services include UX/UI Design and Web Development.

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  • My Digital Advertising Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lewis Center, OH

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Content Marketing +7
    10% Content Writing Services
    10% Digital Strategy
    10% Graphic Design
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Launched in 2015, My Digital Advertising is a small Lewis Center, Ohio-based Advertising company. Their team provides Advertising and Digital Strategy.

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  • Kotte Agency Logotype

    Kotte Agency

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Digital Strategy
    10% Logo
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Small branding agency Kotte Agency, is located in. Their services include Branding and Digital Strategy.

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  • Color Collaborative, LLC Logotype

    Color Collaborative, LLC

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Accounting
    10% Branding +7
    10% Content Marketing
    10% Demand Generation Marketing
    10% Digital Strategy
    10% Sales Outsourcing
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Color Collaborative, LLC, a branding agency, is in Boston, Massachusetts. They offer Branding and Digital Strategy.

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  • Eminic Logotype

    Eminic

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% E-Commerce Development
    20% Mobile App Development +4
    20% Web Development
    10% Graphic Design
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Eminic is a small web development firm headquartered in. Their services include Web Development and Mobile App Development.

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  • Design website IO Logotype

    Design website IO

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Digital Strategy +7
    10% Email Marketing
    10% Logo
    10% Packaging Design
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    In , Design website IO is a small Digital Strategy company. Their services include Digital Strategy and Social Media Marketing.

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  • Webspace360 UK Logotype

    Webspace360 UK

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% Mobile App Development
    20% Web Development +5
    10% Digital Strategy
    10% Graphic Design
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Webspace360 UK is a web development company. They are headquartered in and have small team. Their services include Web Development and Mobile App Development.

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  • Darelane Digital Logotype

    Darelane Digital

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    30% Web Development
    20% Custom Software Development +3
    20% Mobile App Development
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Darelane Digital is a website development company. Their small team is located in. Their services include Web Development and Custom Software Development.

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  • Invictara Solutions Logotype

    Invictara Solutions

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Branding
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Invictara Solutions is a small branding agency. Their services include Branding and Digital Strategy.

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  • Northward Tech Logotype

    Northward Tech

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Content Marketing
    10% Digital Strategy
    10% Logo
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Northward Tech is a small web development company. The team offers Web Development and Branding.

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  • IMR Tech Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Pune, India

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Custom Software Development +6
    10% Digital Strategy
    10% Marketing Strategy
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Headquartered in Pune, India, IMR Tech Solutions is a small web development firm. Their services include Web Development and Marketing Strategy.

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  • Genomic Digital Logotype

    Genomic Digital

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% AI Development
    10% Advertising +7
    10% Branding
    10% Content Marketing
    10% Custom Software Development
    10% Digital Strategy
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Genomic Digital, a small Advertising company, is located in. The team focuses on Advertising and Branding.

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  • Afresh Studio Logotype

    Afresh Studio

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    30% Web Development
    10% Advertising +5
    10% Branding
    10% Digital Strategy
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Afresh Studio is a web development company. Their small team of employees is located in Albuquerque, New Mexico. Their team focuses on Web Development and Advertising.

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  • BEEWEEN.COM Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Montpellier, France

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Digital Strategy +7
    10% Ecommerce Marketing
    10% Graphic Design
    10% Marketing Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Marketing Strategy company BEEWEEN.COM is headquartered in Montpellier, France. They offer Marketing Strategy and Digital Strategy and were launched in 2011.

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  • Chell Web & Design Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Andover, England

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Graphic Design
    10% IT Managed Services
    10% Logo
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Chell Web & Design is a branding firm. Located in Andover, England, the team provides Branding and Social Media Marketing.

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  • Elevate Brand Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Sydney, Australia

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Content Marketing
    10% Email Marketing
    10% Graphic Design
    10% Logo
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Established in 2014, Elevate Brand Communications is an Advertising company. Based in Sydney, Australia and Sydney, Australia, the team focuses on Advertising and Branding.

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  • Digicrocs Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Delhi, India

    Services provided

    10% UX/UI Design
    30% Web Development
    10% Content Marketing +5
    10% Digital Strategy
    10% Marketing Strategy
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Digicrocs is a small Delhi, India-based website development company. Their services include Web Development and Marketing Strategy.

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  • Web Dubai Creations, LLC Logotype

    Web Dubai Creations, LLC

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Custom Software Development
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Marketing Strategy
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Web Dubai Creations, LLC is a Marketing Strategy company. They are headquartered in United Arab Emirates and have small team. Their team provides Marketing Strategy and Digital Strategy.

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  • Vaani Live Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Faridabad, India

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Content Marketing +6
    10% Custom Software Development
    10% Digital Strategy
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Vaani Live is a small website development company in Faridabad, India. Their services include Web Development and Digital Strategy.

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  • Bicycle Creative Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    2 - 9
    Buffalo, NY

    Services provided

    10% UX/UI Design
    15% Web Design
    15% Web Development +6
    10% Advertising
    10% Content Marketing
    10% Ecommerce Marketing
    10% Email Marketing
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    34% Usability Testing
    33% UX Strategy
    33% User Research

    Bicycle Creative is a web design company. Located in Buffalo, New York, the agency focuses on Web Design and Web Development.

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  • Weblyzers - Out of Business Logotype

    Weblyzers - Out of Business

    5.0 1 review
    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    45% Web Development
    25% Search Engine Optimization +2
    10% Mobile App Development
    10% Web Design

    Focus Areas

    33% Usability Testing
    34% User Research
    33% UX Strategy

    Weblyzers - Out of Business offered website development and search engine optimization services, demonstrating excellence in customer support and project management. Clients praised their ability to deliver high-quality work promptly, emphasizing their dedication to client satisfaction and effective project outcomes. The company's services, including SEO and content development, received commendations for significantly enhancing user experience and delivering tangible results.

    See all 1 projects
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  • Pagesplanet | Web Design Agency in Bolton Logotype

    4.8 3 reviews
    $10,000+
    < $25 / hr
    Freelancer
    Bolton, England

    Services provided

    25% UX/UI Design
    35% Web Design
    15% Graphic Design +3
    10% Logo
    10% Print Design
    5% Product Design

    Focus Areas

    35% Usability Testing
    45% User Research
    20% UX Strategy

    zainulabidin - Out of Business was a UX/UI design company known for its professional and skillful expertise in user experience and user interface design. Reviewers praised their effective communication and timely delivery, with 100% positive feedback. The need for improvement in UX research was noted by one client.

    See all 3 projects
    1 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    UX Design for Digital Marketing Company

    5.0 — zainulabidin provided UX design services for a digital marketing company. Read more
    Read 1 Review

    Industry Experience

    Pagesplanet | Web Design Agency has demonstrated strong expertise in the Information Technology sector, particularly in UI/UX design. Feedback highlights their professionalism, effective communication, and ability to deliver projects on time, indicating a positive overall sentiment. Clients note their capacity to understand project requirements and deliver scalable solutions. They are well-suited for tech-driven projects that require innovative design and user experience enhancement.

    Read All Reviews

    Select Industry to see insights

    Information technology

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have generally expressed satisfaction with Pagesplanet's pricing relative to the quality of service provided. One reviewer highlighted the company's professionalism and expertise in UI/UX design, noting impressive communication and timely delivery. However, there are suggestions for improvement in specific areas, such as UX research. Overall, the sentiment indicates that clients perceive good value for their investment, appreciating the balance between cost and quality.
    Read All Reviews
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  • LUCY PRU Logotype

    LUCY PRU

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    35% UX/UI Design
    35% Search Engine Optimization
    30% Social Media Marketing

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    LUCY PRU is an UX agency. They offer UX/UI Design and Search Engine Optimization and were established in 2019. The agency is headquartered in Cardiff, Wales.

    Read more
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  • Halvik Corp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Vienna, VA

    Services provided

    10% UX/UI Design
    20% Business Consulting
    20% Cybersecurity +4
    20% Logistics & Supply Chain Consulting
    10% AI Development
    10% BI & Big Data Consulting & SI
    10% Cloud Consulting & SI

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Halvik Corp, a Cybersecurity company, was launched in 2007. Headquartered in Vienna, Virginia, the team offers Cybersecurity and Business Consulting.

    Read more
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  • Rajivdelhi Logotype

    Rajivdelhi

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    25% UX/UI Design
    25% Branding
    25% Product Design +1
    25% Video Production

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Rajivdelhi is a branding agency. Founded in 2014, the company specializes in Branding and UX/UI Design.

    Read more
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  • Kevin Brooks Web Design and Development Logotype

    Kevin Brooks Web Design and Development

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    20% UX/UI Design
    20% Digital Strategy
    20% Mobile App Development +2
    20% Web Design
    20% Web Development

    Focus Areas

    40% Usability Testing
    30% UX Strategy
    30% User Research

    Kevin Brooks Web Design and Development is a Digital Strategy company. The team is located in Portland, Maine, and their services include Digital Strategy and Web Design.

    Read more
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  • Digital&Chic Logotype

    Digital&Chic

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    30% UX/UI Design
    70% Web Design

    Focus Areas

    30% Usability Testing
    50% UX Strategy
    20% User Research

    Digital&Chic is a web design company. In Türkiye, the company was launched in 2018. Their team specializes in Web Design and UX/UI Design.

    Read more
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  • Vanilla Noir Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    City of London, England

    Services provided

    10% UX/UI Design
    20% Branding
    20% IT Managed Services +5
    10% Conversion Optimization
    10% E-Commerce Development
    10% Logo
    10% Web Design
    10% Web Development

    Focus Areas

    50% Usability Testing
    30% User Research
    20% UX Strategy

    Vanilla Noir is a City of London, England-based branding agency. Their services include Branding and IT managed services.

    Read more
    View Profile
  • Solvoix Logotype

    Solvoix

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    40% Web Development
    20% Custom Software Development +2
    20% Search Engine Optimization
    10% Web Design

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Solvoix is a website development firm. Launched in 2023, the agency specializes in Web Development and Search Engine Optimization.

    Read more
    View Profile
  • WorkSpin Ltd. Logotype

    5.0 3 reviews
    $10,000+
    $50 - $99 / hr
    10 - 49
    New Barnet, England

    Services provided

    10% UX/UI Design
    50% Mobile App Development
    10% AR/VR Development +3
    10% DevOps Managed Services
    10% Low/No Code Development
    10% Web Development

    Focus Areas

    25% Usability Testing
    45% UX Strategy
    30% User Research

    WorkSpin Ltd. is a UX/UI design company known for its effective user-centered design solutions and alignment with client values. With a 100% positive feedback rate, reviewers frequently commend WorkSpin for its artistic vision and ease of collaboration. However, slight improvements in pre-launch testing have been suggested.

    See all 3 projects

    Reviews mention Easy to work with

    Clients consistently highlight WorkSpin Ltd. as an exceptionally easy company to collaborate with. One client noted their experience as 'very easy to work with and great, honest people,' emphasizing the positive culture and alignment in values. Additionally, the team's responsiveness and commitment to delivering on time further enhance their reputation, with no reported areas for improvement. Overall, the sentiment regarding ease of collaboration is overwhelmingly positive.
    • Web Design & Development for Marketing Agency
      5.0 Feb 2, 2024

      The most impressive aspect of WorkSpin Ltd. is the ease of working with them and their team of all-around good people. Their project management style is efficient, and they consistently deliver items on time. The communication was primarily through virtual meetings and email or messaging apps, which were effective in addressing our needs.

      Read Full Review
    Read All Reviews
    2 of 2 UX/UI Design reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Website Development for SaaS Company

    5.0 — A SaaS company hired WorkSpin Ltd. to develop a website with a six-question quiz that helps users select a restaurant. The team integrated Google into the site to show restaurant business hours and Read more
    Read 2 Reviews

    Industry Experience

    WorkSpin Ltd. has received positive feedback for their work in the Advertising & Marketing and Software industries. Clients in Advertising praised their ease of collaboration and project management, noting successful website overhauls. In the Software sector, they were commended for their artistic vision and effective implementation of a SAAS web solution, although minor delays and testing improvements were suggested. Overall, WorkSpin Ltd. demonstrates strong capabilities in delivering tailored web solutions, making them a suitable partner for projects in these sectors.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently praised WorkSpin Ltd. for their competitive pricing and overall value for money. One executive noted that the company's pricing fit their budget and offered good value for the cost. Similarly, the CEO of another client highlighted that WorkSpin's pricing was a key factor in their selection. Overall, feedback reflects a positive sentiment regarding the affordability and value provided by the company, with no significant concerns raised about cost-related issues.
    Read All Reviews
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  • Settore Q Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Roma, Italy

    Services provided

    10% UX/UI Design
    20% Marketing Strategy
    20% Search Engine Optimization +5
    10% Advertising
    10% Content Marketing
    10% Mobile App Development
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Settore Q is a Marketing Strategy company. Their team is headquartered in Roma, Italy and specializes in Marketing Strategy and Search Engine Optimization.

    Read more
    View Profile
  • Range Digital Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Minneapolis, MN

    Services provided

    10% UX/UI Design
    10% CRM Consulting and SI
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Graphic Design
    10% Mobile App Development
    10% Pay Per Click
    10% Product Design
    10% Search Engine Optimization
    10% Web Development

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Range Digital Marketing is a small Digital Strategy company in Minneapolis, Minnesota. The team focuses on Digital Strategy and Search Engine Optimization.

    Read more
    View Profile

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Qubstudio
3 Excited
4 Widelab
5 Merge Rocks
6 Creative Navy
7 Browser London
8 Capital Numbers
9 Slide UX
10 DOOR3
11 UX Connections
12 Infinum
13 Spaceberry Studio
14 Dreamten
15 PowerGate Software

List of the Top 15 Usability Testing Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.4/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  4. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  5. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  6. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    38.8/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  7. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    38.1/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  8. Capital Numbers Logotype

    Capital Numbers

    $10,000+
    $25 - $49 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  9. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    37.9/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  10. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    33% UX/UI Design
    35% Usability Testing
    67% Other
    View Profile Visit Website
  11. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    35.9/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  12. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    40/40.0
    20/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  13. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    38.9/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    22% Usability Testing
    View Profile Visit Website
  14. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    38.6/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  15. PowerGate Software Logotype

    PowerGate Software

    $10,000+
    < $25 / hr
    250 - 999
    Hanoi, Vietnam

    Ability to deliver

    38.3/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    15% UX/UI Design
    40% Usability Testing
    85% Other
    View Profile Visit Website
  16. Konstant Infosolutions Logotype

    Konstant Infosolutions

    $5,000+
    $25 - $49 / hr
    250 - 999
    Jaipur, India

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  17. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.6/40.0
    19/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  18. Tangivel Logotype

    Tangivel

    $50,000+
    $50 - $99 / hr
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    35.8/40.0
    16.8/20 Reviews
    9.7/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    50% UX/UI Design
    40% Usability Testing
    50% Other
    View Profile Visit Website
  19. Crafton Logotype

    Crafton

    $10,000+
    $50 - $99 / hr
    50 - 249
    Poznań, Poland

    Ability to deliver

    37.1/40.0
    18/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  20. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wrocław, Poland

    Ability to deliver

    38.4/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  21. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  22. UX studio Logotype

    UX studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Budapest, Hungary

    Ability to deliver

    37/40.0
    17.2/20 Reviews
    9.9/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    70% UX/UI Design
    30% Usability Testing
    30% Other
    View Profile Visit Website
  23. Qubika Logotype

    Qubika

    $10,000+
    $50 - $99 / hr
    250 - 999
    Austin, TX

    Ability to deliver

    37.5/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  24. Ailleron Logotype

    Ailleron

    $25,000+
    $50 - $99 / hr
    1,000 - 9,999
    Kraków, Poland

    Ability to deliver

    35.6/40.0
    16/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  25. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  26. League Design Agency Logotype

    League Design Agency

    $10,000+
    $50 - $99 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    20% UX/UI Design
    40% Usability Testing
    80% Other
    View Profile Visit Website
  27. Glow Design Agency Logotype

    Glow Design Agency

    $10,000+
    $50 - $99 / hr
    10 - 49
    Dover, DE

    Ability to deliver

    38.4/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    90% UX/UI Design
    20% Usability Testing
    10% Other
    View Profile Visit Website
  28. The Story | AI Development + User Experience Logotype

    The Story | AI Development + User Experience

    $10,000+
    $50 - $99 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    36.6/40.0
    17.2/20 Reviews
    9.6/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    50% UX/UI Design
    45% Usability Testing
    50% Other
    View Profile Visit Website
  29. Digital Product People (formerly Lighthouse) Logotype

    Digital Product People (formerly Lighthouse)

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    37.3/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  30. Promodo Logotype

    Promodo

    $1,000+
    $25 - $49 / hr
    250 - 999

    Ability to deliver

    38.4/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    10% UX/UI Design
    50% Usability Testing
    90% Other
    View Profile Visit Website

Latest Usability Testing Articles

See all articles
How to Build a UX Strategy That Drives Real User Engagement cover image

How to Build a UX Strategy That Drives Real User Engagement

Updated July 7, 2026
Hannah Hicklen

A UX strategy is a long-term plan for creating user-friendly digital experiences by aligning design, content, and technology with business goals.

UX Product Launch
How to Fix Your Chatbot UI and UX (and Why It Costs You to Wait) cover image

How to Fix Your Chatbot UI and UX (and Why It Costs You to Wait)

Updated June 26, 2026
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Chatbot UI design determines whether users engage or leave. Learn the key UI elements and UX patterns behind a chatbot that converts — backed by Clutch...

UX Scaling
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Conversion-Centered Design Systems: Building UI Components That Improve KPIs

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Learn how conversion-centered design systems improve signups, activation, retention, and checkout completion through clearer UX patterns, stronger...

UX Thought Leadership, Scaling

Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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