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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: December 17, 2025
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15 Leaders 15 Contenders

16,954 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

  • Featured

    What are Featured Providers?

    Usman Group Logotype

    Usman Group

    4.9 76 reviews
    Premier Verified
    $10,000+
    $150 - $199 / hr
    2 - 9
    Denver, CO

    Services provided

    15% UX/UI Design
    75% Web Design
    10% Digital Strategy

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Usman Group is a UX/UI design firm renowned for enhancing user experiences through strategic, user-centered design solutions. Across diverse projects, they consistently deliver quality outputs, with over 90% of clients noting their professional communication and strategic insights. Clients appreciate their ability to integrate feedback and deliver within budget, though some mention minor delays. Overall, their holistic approach and commitment to aligning designs with business goals are highly commended.

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    Reviews mention Meets deadlines

    Usman Group consistently demonstrates a strong ability to meet deadlines, as noted by clients in their reviews. One client emphasized the team's effective project management and quick turnaround of results, stating that they are 'responsive and meet deadlines.' Another client praised Naveed's reliability, mentioning that he 'delivers on what he says' and that the team responsively meets deadlines. Overall, the sentiment regarding their punctuality is overwhelmingly positive.
    • Web Dev for Food Production Company
      5.0 Mar 28, 2017

      They use Basecamp, and that makes it very easy to communicate about the project and with the team. They always met or exceeded all deadlines and stayed within our required budgets. They are very responsive as well.

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    2 of 2 Usability Testing reviews are 5 stars
    1 new review for Usability Testing in past 6 months
    $10,000 – $49,000 avg. project cost

    Usability Testing Experience

    Usman Group has received predominantly positive feedback in their Usability Testing service, with clients particularly highlighting their adaptability and effective communication, evidenced by a 90% satisfaction rate. Reviewers praised the thoroughness of stakeholder interviews and user experience designs, although a few noted the need for improvement in the usability testing process prior to launch. Approximately 80% of clients reported increased user engagement and website performance, indicating a substantial impact on their projects.

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    More responsive than most other service providers

    Usman Group is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    $5,000 Best for just enough research. $7,500 Best for defining user needs. $15,000 Best for articulating a full plan.

    Diagnostics & Planning for UX/UI

    Getting to the heart of what a new digital property will be (and do) is key to a successful project. The first step is to commit to proper planning. Our Diagnostics and Planning engagement is the perfect vehicle to address major unknowns, which will help your organization arrive at a more accurate scope and budget for your upcoming project.
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    QAlified Logotype

    QAlified

    4.9 20 reviews
    Premier Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company that excels in user-centered design, delivering quality services and effective solutions for web applications. Clients praise their impactful UX improvements and efficient project management. While 100% of the feedback highlights their effective communication, initial language barriers were promptly addressed, ensuring a seamless collaboration experience.

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    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews highlight QAlified's expertise in QA processes, particularly in the healthcare sector, with clients noting successful project outcomes, such as seamless integration and high user satisfaction. One client specifically praised their timely delivery and consistent availability, stating there were 'no critical issues' upon launch. Overall, the sentiment is highly positive, with clients appreciating QAlified's alignment with their values and budget, and no significant areas for improvement identified.
    Read 1 Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (3) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight QAlified's competitive pricing and excellent value for money. One client noted that their pricing 'fit our budget' and provided 'good value for cost,' while another appreciated their 'flexibility and turnaround time.' Overall, the sentiment is positive, with multiple reviews emphasizing the company's ability to deliver high-quality services at reasonable rates, making them a preferred choice for various projects.
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  • Coden Logotype

    4.5 1 review
    $1,000+
    < $25 / hr
    2 - 9
    Bengaluru, India

    Services provided

    10% UX/UI Design
    10% Application Management & Support
    10% Application Testing +7
    10% Custom Software Development
    10% E-Commerce Development
    10% IT Strategy Consulting
    10% Logo
    10% Mobile App Development
    10% Search Engine Optimization
    10% Web Development

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Coden offers personalized IT solutions with a focus on UX/UI design, delivering robust e-commerce applications with intuitive user interfaces and seamless navigation. Reviews commend Coden for its ability to provide tailored services that align with client needs, highlighting efficient project management and increased operational efficiency. Some suggest expanding their services and team for enhanced delivery speed and broader offerings.

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  • ARCT STUDIO Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    2 - 9
    Sukabumi, Indonesia

    Services provided

    20% UX/UI Design
    20% Graphic Design
    20% Logo +3
    20% Video Production
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    10% Usability Testing
    45% UX Strategy
    45% User Research

    ARCT STUDIO offers comprehensive branding, design, and marketing services, including logo creation, social media management, and video production. Client reviews highlight the company's exceptional project management, timely delivery, and creative solutions that significantly boost brand visibility and sales. Their commitment to excellence, integrity, and responsiveness is widely praised, with clients recommending an increase in pricing due to the high value provided.

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  • WebClouts Logotype

    5.0 1 review
    $1,000+
    $25 - $49 / hr
    2 - 9
    Maddington, Australia

    Services provided

    20% UX/UI Design
    30% Search Engine Optimization
    30% Web Development +1
    20% Social Media Marketing

    Focus Areas

    10% Usability Testing
    50% User Research
    40% UX Strategy

    WebClouts is a premier digital marketing agency dedicated to transforming businesses through innovative and results-driven strategies. With a passion for helping brands grow, we specialize in a wide

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  • The Growing Hack Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    București, Romania

    Services provided

    10% UX/UI Design
    20% Content Marketing
    20% Digital Strategy +5
    20% Search Engine Optimization
    10% Product Design
    10% Web Design
    5% Logo
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    The Growing Hack, a Content Marketing company, was established in 2016. The team focuses on Content Marketing and Digital Strategy.

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  • Unicornready Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Bengaluru, India

    Services provided

    10% UX/UI Design
    50% E-Commerce Development
    20% Cloud Consulting & SI +1
    20% Digital Strategy

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    Established in 2019, Unicornready is an e-commerce development company. The agency specializes in E-Commerce Development and cloud consulting & SI, and is small.

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  • Magnital Digital Agency Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Ilorin, Nigeria

    Services provided

    10% UX/UI Design
    10% Branding
    10% Digital Strategy +7
    10% E-Commerce Development
    10% IT Strategy Consulting
    10% Logo
    10% Mobile App Development
    10% Product Design
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Magnital Digital Agency, a branding agency, was launched in 2020. The team offers Branding and Digital Strategy and is located in Ilorin, Nigeria.

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  • AiiD Digital Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Budapest, Hungary

    Services provided

    20% UX/UI Design
    30% Web Design
    20% Web Development +4
    10% E-Commerce Development
    10% Low/No Code Development
    5% Logo
    5% Product Design

    Focus Areas

    10% Usability Testing
    60% UX Strategy
    30% User Research

    AiiD Digital is a Budapest, Hungary-based web design company. Established in 2011, the team focuses on Web Design and UX/UI Design.

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  • Hex29 Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Colombo, Sri Lanka

    Services provided

    10% UX/UI Design
    10% Custom Software Development
    10% E-Commerce Development +11
    10% Enterprise App Modernization
    10% Mobile App Development
    10% Wearable App Development
    5% AI Development
    5% AR/VR Development
    5% Application Management & Support
    5% Application Testing
    5% Blockchain
    5% Other Application Development
    5% Web Design
    5% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Headquartered in Colombo, Sri Lanka, Hex29 is a small user experience company. The team offers UX/UI Design and Custom Software Development.

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  • Dreamflex Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    2 - 9
    Brisbane City, Australia

    Services provided

    10% UX/UI Design
    20% Blockchain
    15% Pay Per Click +5
    15% Search Engine Optimization
    10% Graphic Design
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    Blockchain company Dreamflex specializes in Blockchain and Search Engine Optimization. They are headquartered in Brisbane City, Australia.

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  • PressW Corporation Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Austin, TX

    Services provided

    10% UX/UI Design
    30% AI Development
    30% Mobile App Development +4
    14% Low/No Code Development
    10% Web Design
    5% Cloud Consulting & SI
    1% Custom Software Development

    Focus Areas

    20% Usability Testing
    70% UX Strategy
    10% User Research

    PressW Corporation is a mobile app development company. Based in Austin, Texas, their small team focuses on Mobile App Development and Artificial Intelligence. The firm was established in 2022.

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  • Web Solutions India Logotype

    Web Solutions India

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    10% Custom Software Development
    10% Graphic Design +11
    10% Mobile App Development
    10% Search Engine Optimization
    10% Web Development
    5% Content Marketing
    5% E-Commerce Development
    5% Email Marketing
    5% Logo
    5% Pay Per Click
    5% Print Design
    5% Product Design
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Web Solutions India is a SEO company. The agency is based in Delhi, India. Their team focuses on Search Engine Optimization and UX/UI Design.

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  • AANTech Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Faisalabad, Pakistan

    Services provided

    10% UX/UI Design
    20% Web Development
    15% Web Design +10
    10% E-Commerce Development
    10% Low/No Code Development
    5% Application Testing
    5% CRM Consulting and SI
    5% Custom Software Development
    5% IT Managed Services
    5% IT Strategy Consulting
    5% Mobile App Development
    3% Graphic Design
    2% Logo

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Small web design agency AANTech, is in Faisalabad, Pakistan. The team specializes in Web Design and Web Development.

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  • Callisto Digital Studio Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Plantation, FL

    Services provided

    20% UX/UI Design
    20% Branding
    20% Mobile App Development +3
    20% Web Development
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    10% Usability Testing
    75% UX Strategy
    15% User Research

    Callisto Digital Studio is a small branding agency. Established in 2022, the team offers Branding and Web Design.

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  • Zapro Agency Logotype

    Zapro Agency

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    30% Pay Per Click
    10% Search Engine Optimization +9
    10% Web Design
    5% Content Marketing
    5% Demand Generation Marketing
    5% Digital Strategy
    5% Graphic Design
    5% Logo
    5% Packaging Design
    5% Print Design
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    55% UX Strategy
    25% User Research

    Zapro Agency is a pay per click company. They are based in Hyderabad, India. Their team specializes in Pay Per Click and Search Engine Optimization.

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  • Volerra Creative Logotype

    Volerra Creative

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    30% Search Engine Optimization
    20% Web Design +4
    10% Graphic Design
    10% Low/No Code Development
    5% Logo
    5% Marketing Strategy

    Focus Areas

    10% Usability Testing
    65% UX Strategy
    25% User Research

    Volerra Creative is a SEO company in Sylvan Lake, Canada. They focus on Search Engine Optimization and Web Design.

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  • Stellare Agency Logotype

    Stellare Agency

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    35% Web Development
    15% Digital Strategy +4
    10% Branding
    10% Graphic Design
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Stellare Agency, a web development firm, was established in 2023. Located in Samedan, Switzerland, the team focuses on Web Development and Web Design.

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  • SSH.studio Logotype

    SSH.studio

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    25% API Development
    25% Web Development +6
    18% Low/No Code Development
    10% E-Commerce Development
    5% Mobile App Development
    5% Other Application Development
    1% Custom Software Development
    1% Web Design

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    SSH.studio is a web development firm. Established in 2021, the team provides Web Development and API Development. The company is in Bhagalpur, India.

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  • ThreeOhFive Agency Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Randburg, South Africa

    Services provided

    10% UX/UI Design
    25% Branding
    25% Digital Strategy +3
    20% Search Engine Optimization
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    ThreeOhFive Agency is a branding company. The Randburg, South Africa-based firm was launched in 2023. Their services include Branding and Digital Strategy.

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  • Prism Media Agency Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    București, Romania

    Services provided

    10% UX/UI Design
    30% Branding
    30% Web Design +3
    10% Graphic Design
    10% Logo
    10% Low/No Code Development

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    Prism Media Agency, a web design agency, specializes in Web Design and Branding. The firm is located in București, Romania.

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  • Horizon Extended Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Mbombela, South Africa

    Services provided

    10% UX/UI Design
    15% Social Media Marketing
    10% Branding +8
    10% Content Marketing
    10% Graphic Design
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design
    5% Email Marketing
    5% Logo
    5% Mobile & App Marketing

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Social media marketing agency Horizon Extended is based in Mbombela, South Africa. The team specializes in Social Media Marketing and Branding.

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  • HUMANRACE Studio Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Indore, India

    Services provided

    20% UX/UI Design
    20% Branding
    20% Graphic Design +2
    20% Social Media Marketing
    20% Web Design

    Focus Areas

    10% Usability Testing
    60% UX Strategy
    30% User Research

    Branding agency HUMANRACE Studio was established in 2024. Headquartered in Indore, India, the team focuses on Branding and Social Media Marketing.

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  • Good Company Logotype

    Good Company

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    15% Branding
    15% Graphic Design +5
    15% Marketing Strategy
    15% Web Design
    10% Digital Strategy
    10% Logo
    10% Social Media Marketing

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    Good Company is a branding firm. Based in Los Angeles, California, their team specializes in Branding and Marketing Strategy.

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  • JAF Digital Consulting Inc. Logotype

    Not yet reviewed

    Undisclosed
    $150 - $199 / hr
    2 - 9
    Hampstead, Canada

    Services provided

    10% UX/UI Design
    20% Digital Strategy
    15% Business Consulting +5
    15% Content Marketing
    10% Branding
    10% Graphic Design
    10% IT Strategy Consulting
    10% Logo

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    JAF Digital Consulting Inc. Is a small Digital Strategy company located in Hampstead, Canada. The team offers Digital Strategy and Content Marketing.

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  • SyncWeb Logotype

    SyncWeb

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Cybersecurity +8
    10% Logo
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development
    5% AI Development
    5% API Development

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    SyncWeb, a social media marketing agency, is in Islamabad, Pakistan. Their services include Social Media Marketing and Content Marketing.

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  • GlyphicX Logotype

    GlyphicX

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    25% Branding
    25% Web Design +2
    25% Web Development
    15% Graphic Design

    Focus Areas

    20% Usability Testing
    80% UX Strategy

    GlyphicX is a branding firm. In Karachi, Pakistan, their small team focuses on Branding and Web Design. The firm was founded in 2024.

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  • The Social Walk Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Shivamogga, India

    Services provided

    10% UX/UI Design
    25% Graphic Design
    15% Social Media Marketing +5
    10% Advertising
    10% Branding
    10% Conversion Optimization
    10% Email Marketing
    10% Web Design

    Focus Areas

    20% Usability Testing
    55% UX Strategy
    25% User Research

    Founded in 2023, The Social Walk is a graphic design company. The small team focuses on Graphic Design and Social Media Marketing.

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  • NeuPrana Design Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Milton, GA

    Services provided

    20% UX/UI Design
    20% Graphic Design
    20% Mobile App Development +2
    20% Web Design
    20% Web Development

    Focus Areas

    10% Usability Testing
    70% UX Strategy
    20% User Research

    NeuPrana Design is a web design company. Their small team is based in Milton, Georgia and provides Web Design and UX/UI Design. The company was established in 2024.

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  • Fore Design Studio Logotype

    Fore Design Studio

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    30% Logo
    25% Graphic Design +4
    10% Packaging Design
    10% Product Design
    10% Web Design
    5% Interior Design

    Focus Areas

    20% Usability Testing
    60% User Research
    20% UX Strategy

    Logo company Fore Design Studio is based in Delhi, India and Gurugram, India. The team provides Logo and Graphic Design.

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  • Codecton Logotype

    Codecton

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    15% UX/UI Design
    40% Custom Software Development
    25% Mobile App Development +2
    15% API Development
    5% Web Development

    Focus Areas

    15% Usability Testing
    70% UX Strategy
    15% User Research

    Codecton is a software development firm launched in 2024. The team specializes in Custom Software Development and Mobile App Development.

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  • Grey Design Logotype

    Grey Design

    Not yet reviewed

    $5,000+
    Undisclosed
    2 - 9

    Services provided

    20% UX/UI Design
    20% Branding
    20% Logo +2
    20% Market Research
    20% Packaging Design

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Grey Design is a branding company launched in 2020. The team focuses on Branding and Market Research.

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  • H-studio Logotype

    H-studio

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    30% Custom Software Development
    25% Web Development +3
    15% Mobile App Development
    10% BI & Big Data Consulting & SI
    10% DevOps Managed Services

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    H-studio is a software development firm launched in 2020. Headquartered in Tallinn, Estonia, the team focuses on Custom Software Development and Web Development.

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  • Bright Canvas Logotype

    Bright Canvas

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    20% Graphic Design
    20% Logo +2
    20% Print Design
    20% Web Design

    Focus Areas

    10% Usability Testing
    50% User Research
    40% UX Strategy

    Bright Canvas is a Noida, India-based web design agency. Their services include Web Design and UX/UI Design.

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  • Afluo Logotype

    Afluo

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    60% Mobile App Development
    10% Custom Software Development +2
    10% Mobile & App Marketing
    10% Web Development

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    Afluo is an application development firm. Founded in 2023, the firm is headquartered in New York, New York. Their team specializes in Mobile App Development and Mobile & App Marketing.

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  • Outraze Logotype

    Outraze

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    40% Web Design
    20% Branding +2
    20% Search Engine Optimization
    10% Pay Per Click

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Web design agency Outraze is in Sheridan, Wyoming. They offer Web Design and Branding.

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  • YourAlly Agency Logotype

    YourAlly Agency

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    30% Custom Software Development
    30% Web Development +2
    20% Search Engine Optimization
    10% Web Design

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    YourAlly Agency, a custom software development firm, is located in Barranquilla, Colombia. The team focuses on Custom Software Development and Web Development.

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  • Emmydesignservices Logotype

    Emmydesignservices

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    25% E-Commerce Development
    20% Web Development +4
    15% Search Engine Optimization
    15% Web Design
    10% Conversion Optimization
    5% Logo

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Emmydesignservices is an e-commerce development company located in Lagos, Nigeria. They focus on E-Commerce Development and Web Development and were launched in 2023.

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  • Aveneera Logotype

    Aveneera

    Not yet reviewed

    $25,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    25% Web Development
    20% Custom Software Development +4
    15% Mobile App Development
    10% AI Development
    10% API Development
    10% E-Commerce Development

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Founded in 2022, Aveneera is a small web development company. Their services include Web Development and Custom Software Development.

    Read more
    View Profile
  • Vozinno Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    2 - 9
    Kochi, India

    Services provided

    10% UX/UI Design
    40% Mobile App Development
    40% Web Development +1
    10% E-Commerce Development

    Focus Areas

    10% Usability Testing
    50% UX Strategy
    40% User Research

    Vozinno is an application development firm. They are in Kochi, India and have small team. Their team provides Mobile App Development and Web Development.

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    View Profile
  • Imaggo Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Gdynia, Poland

    Services provided

    10% UX/UI Design
    10% Branding
    10% Conversion Optimization +7
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Marketing Strategy
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    10% Usability Testing
    60% UX Strategy
    30% User Research

    Imaggo is an UX design company. Launched in 2014, their team specializes in UX/UI Design and Branding.

    Read more
    View Profile
  • BroadWeb Digital Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Carlton, Australia

    Services provided

    10% UX/UI Design
    10% Mobile App Development
    10% Pay Per Click +12
    10% Search Engine Optimization
    10% Web Design
    5% Cloud Consulting & SI
    5% Content Marketing
    5% Conversion Optimization
    5% Custom Software Development
    5% Cybersecurity
    5% Digital Strategy
    5% E-Commerce Development
    5% Email Marketing
    5% Social Media Marketing
    5% Web Development

    Focus Areas

    10% Usability Testing
    60% UX Strategy
    30% User Research

    BroadWeb Digital is a small UX agency headquartered in Carlton, Australia. Their services include UX/UI Design and Mobile App Development.

    Read more
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  • Ampwake Group Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9
    Kanpur, India

    Services provided

    10% UX/UI Design
    20% Web Design
    15% Graphic Design +5
    15% Logo
    10% Business Consulting
    10% Content Marketing
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    10% Usability Testing
    60% User Research
    30% UX Strategy

    Ampwake Group, a web design agency, was founded in 2019. The team provides Web Design and Graphic Design and is headquartered in Kanpur, India.

    Read more
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  • Xperia Infotech Logotype

    Xperia Infotech

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% E-Commerce Development
    10% Graphic Design
    10% Mobile App Development
    10% Packaging Design
    10% Print Design
    10% Web Design

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Xperia Infotech is a website development firm established in 2011. The firm focuses on Web Development and Branding, and is small.

    Read more
    View Profile
  • Dipto design Logotype

    Dipto design

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    50% Graphic Design
    20% Logo +2
    10% Packaging Design
    10% Print Design

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Dipto design, a graphic design company, was founded in 2017. Located in Dhaka, Bangladesh, the team specializes in Graphic Design and Logo.

    Read more
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  • Encyte Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10 - 49
    Chadstone, Australia

    Services provided

    10% UX/UI Design
    25% Mobile App Development
    25% Web Development +3
    20% Digital Strategy
    10% Business Consulting
    10% Web Design

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Mobile app development firm Encyte is headquartered in Chadstone, Australia. They focus on Mobile App Development and Web Development.

    Read more
    View Profile
  • Excellentric Infosystems Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Ahmedabad, India

    Services provided

    10% UX/UI Design
    50% Mobile App Development
    40% Web Development

    Focus Areas

    10% Usability Testing
    70% UX Strategy
    20% User Research

    Excellentric Infosystems is an app development firm. Based in Ahmedabad, India, the company was launched in 2019. Their services include Mobile App Development and Web Development.

    Read more
    View Profile
  • FirstFive Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49
    Kyiv, Ukraine

    Services provided

    10% UX/UI Design
    60% Web Development
    10% IT Managed Services +2
    10% IT Staff Augmentation
    10% Mobile App Development

    Focus Areas

    10% Usability Testing
    70% UX Strategy
    20% User Research

    FirstFive is a website development company. The Kyiv, Ukraine-based team focuses on Web Development and UX/UI Design.

    Read more
    View Profile
  • Ideoversity Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49
    Lahore, Pakistan

    Services provided

    10% UX/UI Design
    10% Affiliate Marketing
    10% Content Marketing +7
    10% Conversion Optimization
    10% Digital Strategy
    10% Graphic Design
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    10% Usability Testing
    45% UX Strategy
    45% User Research

    Digital Strategy company Ideoversity is headquartered in Lahore, Pakistan. Established in 2016, the team focuses on Digital Strategy and Social Media Marketing.

    Read more
    View Profile
  • Ocean Shark Logotype

    4.5 1 review
    $5,000+
    $25 - $49 / hr
    10 - 49
    Jersey City, NJ

    Services provided

    10% UX/UI Design
    10% AI Development
    10% API Development +7
    10% AR/VR Development
    10% Blockchain
    10% E-Commerce Development
    10% IT Managed Services
    10% Low/No Code Development
    10% Mobile App Development
    10% Wearable App Development

    Focus Areas

    15% Usability Testing
    50% User Research
    35% UX Strategy

    Ocean Shark provides comprehensive services in UX/UI design, website and mobile app development, and digital marketing. The reviews highlight their strong project management, timely delivery, and commitment to client satisfaction. Ocean Shark is praised for offering innovative and tailored solutions, ensuring consistent branding, and enhancing user experience across platforms. Their ability to communicate effectively and address client needs distinguishes them as a reliable partner.

    See all 1 projects
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  • Invision Agency Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Casablanca, Morocco

    Services provided

    10% UX/UI Design
    10% Branding
    10% Custom Software Development +7
    10% E-Commerce Development
    10% Graphic Design
    10% Mobile App Development
    10% Product Design
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    15% Usability Testing
    70% UX Strategy
    15% User Research

    Branding agency Invision Agency was launched in 2023. The team focuses on Branding and Social Media Marketing and is in Casablanca, Morocco.

    Read more
    View Profile
  • Waib3 Technologies Logotype

    Waib3 Technologies

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    10% AI Development
    10% Business Consulting +7
    10% Custom Software Development
    10% Digital Engineering
    10% IT Managed Services
    10% IT Staff Augmentation
    10% IT Strategy Consulting
    10% Other IT Consulting and SI
    10% Web Development

    Focus Areas

    15% Usability Testing
    60% UX Strategy
    25% User Research

    UX agency Waib3 Technologies was launched in 2014. The small team focuses on UX/UI Design and IT strategy consulting.

    Read more
    View Profile

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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Qubstudio
3 Excited
4 Browser London
5 Creative Navy
6 Widelab
7 Merge Rocks
8 Infinum
9 Slide UX
10 Capital Numbers
11 Spaceberry Studio
12 Ailleron
13 UX Connections
14 Dreamten
15 Digital Aptech

List of the Top 15 Usability Testing Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  4. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.1/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  5. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  6. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  7. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  8. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    39/40.0
    19/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  9. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    38.5/40.0
    19/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  10. Capital Numbers Logotype

    Capital Numbers

    $5,000+
    < $25 / hr
    250 - 999
    New Town, India

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  11. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    22% Usability Testing
    View Profile Visit Website
  12. Ailleron Logotype

    Ailleron

    $25,000+
    $50 - $99 / hr
    1,000 - 9,999
    Kraków, Poland

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  13. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    36.1/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  14. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    38.8/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  15. Digital Aptech Logotype

    Digital Aptech

    $1,000+
    < $25 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.5/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  16. Lighthouse, now Digital Product People Logotype

    Lighthouse, now Digital Product People

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    38.3/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  17. UX studio Logotype

    UX studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Budapest, Hungary

    Ability to deliver

    37.4/40.0
    17.6/20 Reviews
    9.9/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  18. GeekyAnts Logotype

    GeekyAnts

    $10,000+
    $25 - $49 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  19. Konstant Infosolutions Logotype

    Konstant Infosolutions

    $5,000+
    $25 - $49 / hr
    250 - 999
    Jaipur, India

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  20. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.6/40.0
    19/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  21. ArcTouch Logotype

    ArcTouch

    $100,000+
    $50 - $99 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    38.8/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  22. Tangivel Logotype

    Tangivel

    $50,000+
    $50 - $99 / hr
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    35.8/40.0
    16.8/20 Reviews
    9.7/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    50% UX/UI Design
    40% Usability Testing
    50% Other
    View Profile Visit Website
  23. The Story | AI Development + User Experience Logotype

    The Story | AI Development + User Experience

    $10,000+
    $50 - $99 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    37.1/40.0
    17.6/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    50% UX/UI Design
    45% Usability Testing
    50% Other
    View Profile Visit Website
  24. PowerGate Software Logotype

    PowerGate Software

    $10,000+
    < $25 / hr
    250 - 999
    Hanoi, Vietnam

    Ability to deliver

    37.9/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    15% UX/UI Design
    40% Usability Testing
    85% Other
    View Profile Visit Website
  25. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.9/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  26. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  27. UX Team Logotype

    UX Team

    $5,000+
    $100 - $149 / hr
    50 - 249
    Franklin Lakes, NJ

    Ability to deliver

    33.9/40.0
    17.8/20 Reviews
    9.5/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    50% UX/UI Design
    50% Usability Testing
    50% Other
    View Profile Visit Website
  28. Perpetual Logotype

    Perpetual

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.8/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    30% UX/UI Design
    33% Usability Testing
    70% Other
    View Profile Visit Website
  29. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wrocław, Poland

    Ability to deliver

    37.8/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  30. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    25% UX/UI Design
    35% Usability Testing
    75% Other
    View Profile Visit Website

Latest Usability Testing Articles

See all articles
Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise cover image

Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise

Updated November 13, 2025
Jeanette Godreau

AI hype is still high, but are your tools improving UX? These essential AI performance metrics will help you make sure you're truly helping customers.

UX Scaling
From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine cover image

From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine

Updated November 11, 2025
Jeanette Godreau

Upgrade your site with a supportive AI recommendation engine that boosts sales with these practical tactics.

UX Scaling
Why Your Chatbot UX Is Annoying Users (and How to Fix It) cover image

Why Your Chatbot UX Is Annoying Users (and How to Fix It)

Updated November 6, 2025
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Understand why chatbot UX annoys users and what emotional triggers cause that frustration. Learn key tactics to design chatbot UX that feels genuinely helpful.

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Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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