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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: August 9, 2026
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17,234 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

  • Featured

    What are Featured Providers?

    QAlified Logotype

    QAlified

    4.9 21 reviews
    Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company specializing in enhancing user experience and interface design for digital platforms. The reviews highlight their effective communication and project management, with 100% of the feedback noting their ability to identify unforeseen issues. Clients appreciate their straightforward approach, though there was a brief initial language barrier that was promptly resolved.

    See all 21 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews indicate a highly positive sentiment towards QAlified, particularly regarding their quality assurance services. Clients highlighted the company's effective communication, adaptability, and thorough testing processes, which led to improved site stability and fewer production issues. Notably, one client praised their transparency and cultural alignment, stating that QAlified felt like an extension of their internal team. Suggestions for improvement included exploring test automation earlier in projects, reflecting a desire for continued evolution rather than criticism.
    Read 1 Recent Review
    0 of 1 Usability Testing reviews is 5 stars
    Less than $10,000 avg. project cost

    Usability Testing Experience

    QAlified has received predominantly positive feedback regarding their Usability Testing service, with clients noting strong communication and effective project management. 95% of reviewers highlighted their thorough UX improvements, while 5% mentioned initial language barriers that were promptly addressed. Clients appreciated QAlified's ability to identify overlooked issues, resulting in successful implementation of suggested changes. Overall, the sentiment is favorable, emphasizing expertise and a positive impact on project outcomes.

    Read Most Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (3) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight QAlified's competitive pricing and excellent value for money. Feedback from multiple reviews indicates that the pricing fits budgets while delivering high-quality services. For instance, one client noted, 'Good value for cost,' while another emphasized that QAlified's services allowed for a '25% to 35% reduction in bugs.' Overall, clients express satisfaction with the financial investment relative to the quality and effectiveness of the outcomes achieved.
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  • AS6 Digital Agency Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer
    Tulsa, OK

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +10
    10% Digital Strategy
    10% Public Relations
    10% Social Media Marketing
    10% Web Design
    5% Conversion Optimization
    5% Email Marketing
    5% Graphic Design
    5% Logo
    5% Pay Per Click
    5% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    AS6 Digital Agency, a branding firm, was established in 2016. Headquartered in Tulsa, Oklahoma, the team offers Branding and Public Relations.

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  • Brand Booster Digital Marketing Agency Logotype

    Brand Booster Digital Marketing Agency

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    20% Search Engine Optimization
    10% Ecommerce Marketing +6
    10% Graphic Design
    10% Logo
    10% Packaging Design
    10% Pay Per Click
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Brand Booster Digital Marketing Agency is a small SEO services firm based in kannur, India. Their services include Search Engine Optimization and Social Media Marketing.

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  • Web Marketing Solutions Network Logotype

    Web Marketing Solutions Network

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    15% E-Commerce Development
    15% Web Design +9
    10% Ecommerce Marketing
    10% Graphic Design
    10% Web Development
    5% Advertising
    5% Logo
    5% Mobile App Development
    5% Other Digital Marketing
    5% Search Engine Optimization
    5% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Web Marketing Solutions Network is a web design agency. Launched in 2016, the agency specializes in Web Design and E-Commerce Development.

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  • NAZAL DIGITAL Logotype

    NAZAL DIGITAL

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    20% Pay Per Click
    20% Search Engine Optimization +4
    20% Social Media Marketing
    10% Branding
    10% Ecommerce Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    NAZAL DIGITAL is a social media marketing agency. The small Malappuram, India-based team offers Social Media Marketing and Search Engine Optimization. The agency was launched in 2018.

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  • FUTURBLOC Logotype

    FUTURBLOC

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    15% Digital Strategy
    15% Social Media Marketing +6
    10% E-Commerce Development
    10% Graphic Design
    10% Pay Per Click
    10% Search Engine Optimization
    10% Video Marketing
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Digital Strategy company FUTURBLOC was launched in 2023. The team specializes in Digital Strategy and Social Media Marketing and is located in Johannesburg, South Africa.

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  • Mika Fekadu Logotype

    Mika Fekadu

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Packaging Design
    10% Print Design
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Mika Fekadu is an Advertising company. Their team is located in Addis Ababa, Ethiopia. The company focuses on Advertising and Branding.

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  • LFO industries Logotype

    LFO industries

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    Freelancer

    Services provided

    25% UX/UI Design
    25% Web Design
    25% Web Development +4
    10% Digital Strategy
    5% Product Design
    5% Search Engine Optimization
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    55% UX Strategy
    25% User Research

    LFO industries , a web design company, was founded in 2017. The agency focuses on Web Design and UX/UI Design, and is small.

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  • Best Digital Marketing Strategist In Palakkad,Kerala | SEO | SMM Logotype

    Best Digital Marketing Strategist In Palakkad,Kerala | SEO | SMM

    Not yet reviewed

    Undisclosed
    < $25 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Digital Strategy +8
    10% Ecommerce Marketing
    10% Mobile & App Marketing
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development
    5% Other Digital Marketing
    5% Pay Per Click

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Best Digital Marketing Strategist In Palakkad,Kerala | SEO | SMM is a Digital Strategy company. The team focuses on Digital Strategy and Social Media Marketing and is in Kuzhalmannam, India.

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  • Creazione Siti Web Napoli Logotype

    Creazione Siti Web Napoli

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    30% Web Development
    15% Pay Per Click +4
    15% Search Engine Optimization
    10% Digital Strategy
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Website development company Creazione Siti Web Napoli was founded in 2013. The small team offers Web Development and Search Engine Optimization.

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  • Shamina KM Logotype

    Shamina KM

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Content Marketing
    10% Digital Strategy
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Shamina KM is an Advertising company established in 2024. In Calicut, India, the team provides Advertising and Branding.

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  • DSK Codes LTD Logotype

    DSK Codes LTD

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Digital Strategy
    10% E-Commerce Development
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Branding company DSK Codes LTD is in London, England. They focus on Branding and Digital Strategy.

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  • Footec Webdesign e.u. Logotype

    Footec Webdesign e.u.

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Ecommerce Marketing +7
    10% IT Managed Services
    10% Logo
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Footec Webdesign e.u. Is a small social media marketing agency founded in 2024. Their team offers Social Media Marketing and Content Marketing.

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  • Azoresinteractive Logotype

    Azoresinteractive

    Not yet reviewed

    $1,000+
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    10% BI & Big Data Consulting & SI
    10% Custom Software Development +8
    10% Digital Strategy
    10% E-Commerce Development
    10% Mobile App Development
    10% Social Media Marketing
    10% Web Design
    10% Web Development
    5% Content Moderation Services
    5% Data Annotation Services

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Founded in 2010, Azoresinteractive is a Digital Strategy company. Their team provides Digital Strategy and Social Media Marketing.

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  • Dk Marketing Agency Logotype

    Dk Marketing Agency

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    15% Mobile App Development
    15% Web Design +6
    15% Web Development
    10% E-Commerce Development
    10% Graphic Design
    10% Search Engine Optimization
    10% Social Media Marketing
    5% Logo

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Dk Marketing Agency is a small web design company. They provide Web Design and Web Development and were launched in 2022.

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  • Omer Farooq - Freelance Web Designer Dubai UAE Logotype

    Omer Farooq - Freelance Web Designer Dubai UAE

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    20% Content Marketing
    20% Search Engine Optimization +4
    20% Web Design
    10% Advertising
    10% Marketing Strategy
    10% Pay Per Click

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Omer Farooq - Freelance Web Designer Dubai UAE is a Content Marketing company. In Dubai, United Arab Emirates, the team focuses on Content Marketing and Search Engine Optimization.

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  • Smartega Agency Logotype

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    Freelancer
    Les Auxons, France

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Content Marketing
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Founded in 2022, Smartega Agency is a web development firm. The team offers Web Development and Branding.

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  • AF Designs Logotype

    AF Designs

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Content Marketing
    10% Digital Strategy
    10% Email Marketing
    10% Logo
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Launched in 2016, AF Designs is a web development company. The team offers Web Development and Branding and is located in Kembla Grange, Australia.

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  • Digiscaping Logotype

    Digiscaping

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Content Marketing
    10% Graphic Design
    10% Marketing Strategy
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Digiscaping is a website development firm. The Marana, Arizona-based team offers Web Development and Branding.

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  • FyndrIQ Digital Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    Caldwell, ID

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Conversion Optimization
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    FyndrIQ Digital Marketing, a branding firm, is headquartered in Caldwell, Idaho. The team provides Branding and Digital Strategy.

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  • maymotion consulting e.U Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    Freelancer
    Untertullnerbach, Austria

    Services provided

    20% UX/UI Design
    20% AI Consulting
    20% CRM Consulting and SI +2
    20% Sales Outsourcing
    20% Search Engine Optimization

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Maymotion consulting e.U is a SEO services firm. Located in Untertullnerbach, Austria, the firm was founded in 2017. Their services include Search Engine Optimization and UX/UI Design.

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  • The Growth Wiz Logotype

    The Growth Wiz

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    10% Conversion Optimization
    10% Digital Strategy +7
    10% Ecommerce Marketing
    10% Email Marketing
    10% Mobile App Development
    10% SMS Marketing
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    The Growth Wiz is a Digital Strategy company founded in 2024. The firm provides Digital Strategy and Email Marketing, and is small.

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  • Global pro marketing Logotype

    Global pro marketing

    Not yet reviewed

    $1,000+
    < $25 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Content Marketing +6
    10% Digital Strategy
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Global pro marketing, a website development company, was founded in 2023. They offers Web Development and Digital Strategy.

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  • MMG Design Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer
    Marysville, OH

    Services provided

    10% UX/UI Design
    20% Branding
    10% Content Marketing +6
    10% Fractional CMO Services
    10% Graphic Design
    10% Low/No Code Development
    10% Marketing Strategy
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Branding firm MMG Design was launched in 2022. Located in Marysville, Ohio, the team provides Branding and Web Development.

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  • Notam Brands Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    Freelancer
    San Diego, CA

    Services provided

    10% UX/UI Design
    10% Branding
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Marketing Strategy
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Notam Brands is a branding agency. They focus on Branding and Marketing Strategy and were founded in 2024.

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  • DGTALIT LLC Logotype

    DGTALIT LLC

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    20% E-Commerce Development
    20% Web Development +5
    10% Branding
    10% Digital Strategy
    10% IT Managed Services
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Web development company DGTALIT LLC was founded in 2020. The team provides Web Development and E-Commerce Development and is located in Albuquerque, New Mexico.

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  • Andrew Does Web Design Logotype

    Andrew Does Web Design

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    40% Web Development
    10% Content Marketing +4
    10% Conversion Optimization
    10% Digital Strategy
    10% Email Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Andrew Does Web Design, a small web development firm, is headquartered in Delton, Michigan. The team specializes in Web Development and Digital Strategy.

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  • Digital Riddhi Mehta Logotype

    Digital Riddhi Mehta

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    30% Web Development
    10% Content Marketing +5
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Established in 2024, Digital Riddhi Mehta is a website development company. The team specializes in Web Development and Digital Strategy.

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  • FATHIMATH RIYA Logotype

    FATHIMATH RIYA

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    20% Search Engine Optimization
    10% Content Marketing +6
    10% Digital Strategy
    10% Ecommerce Marketing
    10% Email Marketing
    10% Pay Per Click
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    FATHIMATH RIYA, a SEO agency, specialize in Search Engine Optimization and Digital Strategy. They were established in 2024.

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  • InFront Digital Logotype

    InFront Digital

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Advertising +6
    10% Branding
    10% Marketing Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Founded in 2025, InFront Digital is a web development firm. The small team provides Web Development and Advertising.

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  • Graphymania Logotype

    Graphymania

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    20% UX/UI Design
    20% Graphic Design
    15% Mobile App Development +4
    15% Web Development
    10% Application Testing
    10% Branding
    10% Web Design

    Focus Areas

    25% Usability Testing
    50% User Research
    25% UX Strategy

    Graphymania, an user experience company, focus on UX/UI Design and Graphic Design. They were established in 2020.

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  • Senny Innovations Logotype

    Senny Innovations

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    70% Web Development
    10% Search Engine Optimization +1
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    In Nisporeni, Moldova, Senny Innovations is a small web development company. Their services include Web Development and Search Engine Optimization.

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  • EgStudio Agenzia Web Logotype

    EgStudio Agenzia Web

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Digital Strategy +6
    10% Email Marketing
    10% Graphic Design
    10% Logo
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    EgStudio Agenzia Web, a small website development company, is in Asti, Italy. Their services include Web Development and Digital Strategy.

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  • Julien Laroche Logotype

    Julien Laroche

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Conversion Optimization +6
    10% Digital Strategy
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Julien Laroche is a web development company. They are located in Saint-Martin-Terressus, France, and their services include Web Development and Digital Strategy.

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  • 30dps aka HubSpot Gurus Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    10 - 49
    Colorado Springs, CO

    Services provided

    10% UX/UI Design
    25% Web Development
    15% Enterprise App Modernization +9
    10% Web Design
    5% CRM Consulting and SI
    5% Content Marketing
    5% Conversion Optimization
    5% Digital Strategy
    5% E-Commerce Development
    5% Email Marketing
    5% Mobile App Development
    5% Search Engine Optimization

    Focus Areas

    10% Usability Testing
    55% UX Strategy
    35% User Research

    In Colorado Springs, Colorado, 30dps aka HubSpot Gurus is a web development company. Established in 1989, the team specializes in Web Development and Enterprise App Modernization.

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  • Relevance Digital Agency Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    10 - 49
    Athina, Greece

    Services provided

    10% UX/UI Design
    20% Digital Strategy
    20% Pay Per Click +5
    15% Search Engine Optimization
    15% Social Media Marketing
    10% Conversion Optimization
    5% Graphic Design
    5% Web Design

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Relevance Digital Agency is a small Digital Strategy company founded in 2013. Their team offers Digital Strategy and Pay Per Click.

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  • Miracle Studio Logotype

    Miracle Studio

    4.5 3 reviews
    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    20% Graphic Design
    20% Logo +3
    20% Packaging Design
    15% Branding
    15% Other Design

    Focus Areas

    15% Usability Testing
    50% User Research
    35% UX Strategy

    Miracle Studio is a brand strategy agency and brand identity design agency helping startups, D2C brands, and ecommerce businesses build memorable brands that drive growth. We combine strategic

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  • WebForBiz Logotype

    WebForBiz

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    60% Web Development
    30% Web Design

    Focus Areas

    15% Usability Testing
    50% UX Strategy
    35% User Research

    Headquartered in Odesa, Ukraine, WebForBiz is a small web development company. The team offers Web Development and Web Design.

    Read more
    View Profile
  • Uplift Digital Solutions, LLC Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    Freelancer
    Sacramento, CA

    Services provided

    20% UX/UI Design
    20% Custom Software Development
    20% Graphic Design +2
    20% Web Design
    20% Web Development

    Focus Areas

    33% Usability Testing
    34% User Research
    33% UX Strategy

    Uplift Digital Solutions, LLC, a web design company, offer Web Design and UX/UI Design. They were founded in 2022.

    Read more
    View Profile
  • Imran Haroon Logotype

    Imran Haroon

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    Freelancer

    Services provided

    20% UX/UI Design
    20% Branding
    20% Graphic Design +3
    20% Web Design
    15% Logo
    5% Print Design

    Focus Areas

    15% Usability Testing
    45% UX Strategy
    40% User Research

    Small branding firm Imran Haroon, is located in Abu Dhabi , United Arab Emirates. The team specializes in Branding and Web Design.

    Read more
    View Profile
  • Nexlent Logotype

    Nexlent

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    40% Custom Software Development
    15% Microservices Architecture Services +4
    10% E-Commerce Development
    10% Product Design
    10% Web Development
    5% DevOps Managed Services

    Focus Areas

    15% Usability Testing
    45% UX Strategy
    40% User Research

    Located in Dhaka, Bangladesh, Nexlent is a custom software development company. Launched in 2023, the team focuses on Custom Software Development and Microservices Architecture Services.

    Read more
    View Profile
  • Valdevstudios3D Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer
    Port Harcourt, Nigeria

    Services provided

    20% UX/UI Design
    45% Web Design
    20% E-Commerce Development +2
    10% Low/No Code Development
    5% Search Engine Optimization

    Focus Areas

    20% Usability Testing
    65% User Research
    15% UX Strategy

    Valdevstudios3D is a web design agency. They are in Port Harcourt, Nigeria and have small team. They offer Web Design and UX/UI Design.

    Read more
    View Profile
  • Coast Design (UK) Logotype

    Coast Design (UK)

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer

    Services provided

    17% UX/UI Design
    23% Web Design
    10% Social Media Marketing +10
    8% Digital Strategy
    7% Branding
    5% Content Marketing
    5% Graphic Design
    5% Other Design
    5% Other Digital Marketing
    5% Product Design
    5% Search Engine Optimization
    3% IT Strategy Consulting
    2% IT Managed Services

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Coast Design (UK) is a web design agency. The Sherburn in Elmet, England-based team offers Web Design and UX/UI Design.

    Read more
    View Profile
  • Mikroplaneta Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer
    Świdnica, Poland

    Services provided

    10% UX/UI Design
    60% Web Design
    20% Content Marketing +1
    10% Graphic Design

    Focus Areas

    10% Usability Testing
    60% UX Strategy
    30% User Research

    Mikroplaneta, a web design agency, is headquartered in Świdnica, Poland. Their services include Web Design and Content Marketing.

    Read more
    View Profile
  • Emilia Digital Logotype

    Emilia Digital

    0.5 1 review
    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% UX/UI Design
    20% Pay Per Click
    20% Search Engine Optimization +2
    20% Social Media Marketing
    20% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Emilia Digital is a web development company that was engaged to develop a digital platform focused on Jewish heritage and cultural memory. Despite being initially chosen due to its relevance as an Israeli company, feedback indicates that 100% of the reviews highlight dissatisfaction with the final delivery, citing persistent errors, unresolved functionality issues, and poor project management.

    See all 1 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent feedback on Emilia Digital reveals significant dissatisfaction regarding project management and delivery quality. A client noted that the Jew Where website, intended to showcase Jewish heritage, was plagued by unresolved errors and functionality issues, leading to frustration over perceived scope mismanagement and unexpected costs. Overall, the sentiment indicates a need for improved professionalism, clearer communication, and a stronger commitment to delivering a stable final product.
    Read 1 Recent Review

    Industry Experience

    Emilia Digital has experience primarily in the education sector, specifically within Jewish cultural heritage projects. Feedback indicates a lack of professionalism and communication, with delivered websites often not meeting expected standards. Clients highlighted errors and unresolved functionality issues, leading to dissatisfaction with project management. While they initially stood out due to cultural relevance, the overall sentiment reflects disappointment in execution. Potential clients in the education sector, particularly in cultural or heritage projects, should carefully consider this feedback.

    Read All Reviews

    Select Industry to see insights

    Education

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed dissatisfaction with Emilia Digital's value for money, highlighting issues with project delivery and unexpected additional charges. One review noted that the final product did not meet professional standards, resulting in unresolved errors and a lack of stability. Furthermore, clients felt that project management was lacking, with scope discussions often used to justify extra costs, leading to frustration and financial loss. Overall, the sentiment reflects a perception of inadequate value relative to the costs incurred.
    Read All Reviews
    View Profile
  • Aleksandra Pac Design Logotype

    Aleksandra Pac Design

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    30% Graphic Design
    30% Print Design +2
    20% Logo
    10% Web Design

    Focus Areas

    33% Usability Testing
    34% UX Strategy
    33% User Research

    Aleksandra Pac Design is a graphic design company. Established in 2018, the company focuses on Graphic Design and Print Design.

    Read more
    View Profile
  • Deesse Media Logotype

    5.0 2 reviews
    $5,000+
    $50 - $99 / hr
    2 - 9
    Glendale, CA

    Services provided

    20% UX/UI Design
    20% Content Marketing
    20% Social Media Marketing +2
    20% Web Design
    20% Web Development

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Web and mobile application design, error-free coding, social media management, and one-of-a-kind user experiences for established businesses and young entrepreneurs so you can grow your brand and

    Read more
    See all 2 projects
    View Profile
  • Orfi Media Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    2 - 9
    Manchester, England

    Services provided

    10% UX/UI Design
    40% Branding
    10% Content Marketing +4
    10% Digital Strategy
    10% Graphic Design
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Orfi Media is a branding firm. Located in Manchester, England, their small team provides Branding and UX/UI Design. The agency was launched in 2017.

    Read more
    View Profile
  • Zignative Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    2 - 9
    Iași, Romania

    Services provided

    10% UX/UI Design
    60% Graphic Design
    15% Other Design +1
    15% Web Design

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Launched in 2016, Zignative is a graphic design company. Their team provides Graphic Design and Web Design.

    Read more
    View Profile
  • Everyday Things Logotype

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    2 - 9
    Peterborough, Canada

    Services provided

    20% UX/UI Design
    20% Business Consulting
    20% IT Strategy Consulting +2
    20% Mobile App Development
    20% Web Development

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    UX company Everyday Things was launched in 2017. The small team focuses on UX/UI Design and IT strategy consulting.

    Read more
    View Profile
  • Tally Logotype

    Tally

    Not yet reviewed

    $25,000+
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    20% Web Design
    10% Business Consulting +7
    10% Digital Strategy
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Development
    5% Content Marketing
    5% Logo

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Located in RIchmond, England, Tally is a small web design company. The team focuses on Web Design and UX/UI Design.

    Read more
    View Profile

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Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Qubstudio
3 Excited
4 Widelab
5 Merge Rocks
6 Creative Navy
7 Browser London
8 Capital Numbers
9 Slide UX
10 DOOR3
11 UX Connections
12 Infinum
13 Spaceberry Studio
14 Dreamten
15 PowerGate Software

List of the Top 15 Usability Testing Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% Usability Testing
    80% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.4/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  4. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  5. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  6. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    38.8/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  7. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    38.1/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  8. Capital Numbers Logotype

    Capital Numbers

    $10,000+
    $25 - $49 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  9. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    37.9/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  10. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    33% UX/UI Design
    35% Usability Testing
    67% Other
    View Profile Visit Website
  11. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    35.9/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  12. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    40/40.0
    20/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  13. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    38.9/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    22% Usability Testing
    View Profile Visit Website
  14. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    38.6/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  15. PowerGate Software Logotype

    PowerGate Software

    $10,000+
    < $25 / hr
    250 - 999
    Hanoi, Vietnam

    Ability to deliver

    38.3/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    15% UX/UI Design
    40% Usability Testing
    85% Other
    View Profile Visit Website
  16. Konstant Infosolutions Logotype

    Konstant Infosolutions

    $5,000+
    $25 - $49 / hr
    250 - 999
    Jaipur, India

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  17. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.6/40.0
    19/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  18. Tangivel Logotype

    Tangivel

    $50,000+
    $50 - $99 / hr
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    35.8/40.0
    16.8/20 Reviews
    9.7/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    50% UX/UI Design
    40% Usability Testing
    50% Other
    View Profile Visit Website
  19. Crafton Logotype

    Crafton

    $10,000+
    $50 - $99 / hr
    50 - 249
    Poznań, Poland

    Ability to deliver

    37.1/40.0
    18/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    50% UX/UI Design
    30% Usability Testing
    50% Other
    View Profile Visit Website
  20. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wrocław, Poland

    Ability to deliver

    38.4/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  21. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  22. UX studio Logotype

    UX studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Budapest, Hungary

    Ability to deliver

    37/40.0
    17.2/20 Reviews
    9.9/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    70% UX/UI Design
    30% Usability Testing
    30% Other
    View Profile Visit Website
  23. Qubika Logotype

    Qubika

    $10,000+
    $50 - $99 / hr
    250 - 999
    Austin, TX

    Ability to deliver

    37.5/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  24. Ailleron Logotype

    Ailleron

    $25,000+
    $50 - $99 / hr
    1,000 - 9,999
    Kraków, Poland

    Ability to deliver

    35.6/40.0
    16/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  25. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  26. League Design Agency Logotype

    League Design Agency

    $10,000+
    $50 - $99 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    20% UX/UI Design
    40% Usability Testing
    80% Other
    View Profile Visit Website
  27. Glow Design Agency Logotype

    Glow Design Agency

    $10,000+
    $50 - $99 / hr
    10 - 49
    Dover, DE

    Ability to deliver

    38.4/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    90% UX/UI Design
    20% Usability Testing
    10% Other
    View Profile Visit Website
  28. The Story | AI Development + User Experience Logotype

    The Story | AI Development + User Experience

    $10,000+
    $50 - $99 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    36.6/40.0
    17.2/20 Reviews
    9.6/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    50% UX/UI Design
    45% Usability Testing
    50% Other
    View Profile Visit Website
  29. Digital Product People (formerly Lighthouse) Logotype

    Digital Product People (formerly Lighthouse)

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    37.3/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  30. Promodo Logotype

    Promodo

    $1,000+
    $25 - $49 / hr
    250 - 999

    Ability to deliver

    38.4/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    10% UX/UI Design
    50% Usability Testing
    90% Other
    View Profile Visit Website

Latest Usability Testing Articles

See all articles
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How to Build a UX Strategy That Drives Real User Engagement

Updated July 7, 2026
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A UX strategy is a long-term plan for creating user-friendly digital experiences by aligning design, content, and technology with business goals.

UX Product Launch
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Learn how conversion-centered design systems improve signups, activation, retention, and checkout completion through clearer UX patterns, stronger...

UX Thought Leadership, Scaling
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UX Lead Generation

Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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