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Top Usability Testing Companies

A great digital product only succeeds when real people find it intuitive, accessible, and enjoyable. That’s where leading usability testing agencies come in—they uncover friction points and translate insights into actionable improvements. Clutch makes it easy to connect with trusted partners through thousands of verified client reviews, detailed case studies, and transparent ratings. Use the filters on this page to sort firms by budget, location, industry focus, and more, or explore top markets such as the United States, United Kingdom, and Canada. Every listing has been vetted by our research team, so you can hire with confidence and accelerate product success.
Ratings Updated: October 29, 2026
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17,358 Companies

User Experience Focus: Usability Testing

List of the Top Usability Testing Firms

  • Featured

    What are Featured Providers?

    QAlified Logotype

    QAlified

    4.9 21 reviews
    Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Montevideo, Uruguay

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a UX/UI design company specializing in enhancing user experience and interface design for digital platforms. The reviews highlight their effective communication and project management, with 100% of the feedback noting their ability to identify unforeseen issues. Clients appreciate their straightforward approach, though there was a brief initial language barrier that was promptly resolved.

    See all 21 projects

    Reviews mention Honest

    QAlified has received consistent praise for their honesty and transparency in client relationships. Clients highlighted their open communication regarding challenges and risks, which fosters trust and efficient collaboration. One client noted, "They were clear, honest, and pragmatic in their feedback," while another stated, "They are very honest with us, that’s something very valuable in our relationship." Overall, QAlified's commitment to honesty has positively impacted their partnerships and project outcomes.
    • App Testing Services for Software Technology Services Firm
      5.0 Jun 8, 2024

      We appreciate how open and honest they've been. Whatever the problem or difficulty, we are aware of it and have the skills to identify, analyze, and swiftly fix it.

      Read Full Review
    • QA Services for Digital Products Company
      5.0 Sep 21, 2023

      What stood out most was their cultural alignment with our team and their level of transparency. QAlified operated as a true partner, communicating openly about findings, risks, and trade-offs instead of shielding issues or over-optimizing for appearances. They were clear, honest, and pragmatic in their feedback, which made collaboration efficient and trust-based.

      Read Full Review
    • QA & Software Testing for Software Development Company
      5.0 Dec 22, 2020

      They have a lot of experience, much more than any other. They are always looking for new solutions and innovative approaches. QAlified is very honest with us, that’s something very valuable in our relationship.

      Read Full Review
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    0 of 1 Usability Testing reviews is 5 stars
    Less than $10,000 avg. project cost

    Usability Testing Experience

    QAlified has received predominantly positive feedback regarding their Usability Testing service, with clients noting strong communication and effective project management. 95% of reviewers highlighted their thorough UX improvements, while 5% mentioned initial language barriers that were promptly addressed. Clients appreciated QAlified's ability to identify overlooked issues, resulting in successful implementation of suggested changes. Overall, the sentiment is favorable, emphasizing expertise and a positive impact on project outcomes.

    Read Most Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (3) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight QAlified's competitive pricing and excellent value for money. Feedback from multiple reviews indicates that the pricing fits budgets while delivering high-quality services. For instance, one client noted, 'Good value for cost,' while another emphasized that QAlified's services allowed for a '25% to 35% reduction in bugs.' Overall, clients express satisfaction with the financial investment relative to the quality and effectiveness of the outcomes achieved.
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  • Glasir Software Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Istanbul, Türkiye

    Services provided

    15% UX/UI Design
    30% E-Commerce Development
    10% Low/No Code Development +7
    10% Web Design
    10% Web Development
    5% Advertising
    5% Branding
    5% Content Marketing
    5% Email Marketing
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Founded in 2019, Glasir Software is a small e-commerce development firm based in Istanbul, Türkiye. Their team provides E-Commerce Development and Web Design.

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  • GoHard Logotype

    5.0 2 reviews
    $5,000+
    $25 - $49 / hr
    10 - 49
    Zaporizhzhia, Ukraine

    Services provided

    10% UX/UI Design
    40% Web Development
    20% Mobile App Development +3
    10% Custom Software Development
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    GoHard.Team, launched in 2018, stands at the forefront of the outsource software development industry, embodying over two decades of unparalleled expertise. As a beacon for startups and medium

    Read more
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  • Coniolabs Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Jakarta Selatan, Indonesia

    Services provided

    15% UX/UI Design
    25% Mobile App Development
    25% Product Design +3
    25% Web Development
    5% Application Management & Support
    5% E-Commerce Development

    Focus Areas

    10% Usability Testing
    60% UX Strategy
    30% User Research

    Coniolabs is a Product Design company. Headquartered in Jakarta Selatan, Indonesia, the team offers Product Design and Web Development.

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  • TREND INSIIGHTS Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    Freelancer
    Noida, India

    Services provided

    10% UX/UI Design
    20% Branding
    20% Graphic Design +5
    15% Web Design
    10% Logo
    10% Packaging Design
    10% Video Production
    5% Search Engine Optimization

    Focus Areas

    40% Usability Testing
    40% User Research
    20% UX Strategy

    Based in Noida, India, TREND INSIIGHTS is a branding agency. The team specializes in Branding and Graphic Design.

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  • Petro Moldovan Logotype

    Petro Moldovan

    Not yet reviewed

    Undisclosed
    < $25 / hr
    Freelancer

    Services provided

    20% UX/UI Design
    20% Custom Software Development
    20% Mobile App Development +2
    20% Web Design
    20% Web Development

    Focus Areas

    30% Usability Testing
    50% UX Strategy
    20% User Research

    Located in Berlin, Germany, Petro Moldovan is a web design agency. The team specializes in Web Design and UX/UI Design.

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  • SSG Web Services Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    2 - 9
    Shaker Heights, OH

    Services provided

    22% UX/UI Design
    33% Web Design
    10% Branding +5
    10% Graphic Design
    10% Low/No Code Development
    5% Architectural Design
    5% Business Consulting
    5% IT Strategy Consulting

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    SSG Web Services is a web design company founded in 2015. The company provides Web Design and UX/UI Design, and is small.

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  • Emilia Digital Logotype

    Emilia Digital

    0.5 1 review
    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% UX/UI Design
    20% Pay Per Click
    20% Search Engine Optimization +2
    20% Social Media Marketing
    20% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Emilia Digital is a web development company that was engaged to develop a digital platform focused on Jewish heritage and cultural memory. Despite being initially chosen due to its relevance as an Israeli company, feedback indicates that 100% of the reviews highlight dissatisfaction with the final delivery, citing persistent errors, unresolved functionality issues, and poor project management.

    See all 1 projects
    0 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Emilia Digital indicate a generally negative sentiment, with clients expressing dissatisfaction regarding project management and deliverables. One client noted that the final product, a website for Jewish heritage, was delivered with unresolved errors and functionality issues, leading to frustration over perceived mismanagement and additional charges for work they believed was included in the contract. Overall, clients emphasized the need for improved communication, transparency, and commitment to quality in project execution.
    Read 1 Recent Review

    Industry Experience

    Emilia Digital has experience primarily in the education sector, specifically within Jewish cultural heritage projects. Feedback indicates a lack of professionalism and communication, with delivered websites often not meeting expected standards. Clients highlighted errors and unresolved functionality issues, leading to dissatisfaction with project management. While they initially stood out due to cultural relevance, the overall sentiment reflects disappointment in execution. Potential clients in the education sector, particularly in cultural or heritage projects, should carefully consider this feedback.

    Read All Reviews

    Select Industry to see insights

    Education

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed dissatisfaction with Emilia Digital's value for money, highlighting issues with project delivery and unexpected additional charges. One review noted that the final product did not meet professional standards, resulting in unresolved errors and a lack of stability. Furthermore, clients felt that project management was lacking, with scope discussions often used to justify extra costs, leading to frustration and financial loss. Overall, the sentiment reflects a perception of inadequate value relative to the costs incurred.
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  • Canvas Cycle Logotype

    Canvas Cycle

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Direct Marketing
    10% Funding & Investment
    10% Market Research
    10% Product Marketing
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Based in Brahmapur, India, Canvas Cycle is an Advertising company. Their services include Advertising and Branding.

    Read more
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  • Upper Diamond Logotype

    Not yet reviewed

    $25,000+
    $150 - $199 / hr
    2 - 9
    Los Angeles, CA

    Services provided

    15% UX/UI Design
    30% Branding
    30% Marketing Strategy +2
    15% Video Production
    10% Digital Strategy

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Upper Diamond is a branding agency. They are in Los Angeles, California and San Francisco, California, and their services include Branding and Marketing Strategy.

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  • Cabana Data Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    2 - 9
    Santa Ana, Costa Rica

    Services provided

    15% UX/UI Design
    40% BI & Big Data Consulting & SI
    30% Custom Software Development +1
    15% Cloud Consulting & SI

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Big data company Cabana Data was established in 2018. The agency provides BI & big data consulting & SI and Custom Software Development.

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  • HIVEMINDED Marketing, LLC Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Springfield, MO

    Services provided

    10% UX/UI Design
    15% Digital Strategy
    10% Advertising +8
    10% Branding
    10% Content Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design
    5% Graphic Design
    5% Print Design
    5% Social Media Marketing

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    HIVEMINDED Marketing, LLC is a Digital Strategy company based in Springfield, Missouri. The team provides Digital Strategy and Advertising.

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  • Authority Pilot Logotype

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    2 - 9
    Toronto, Canada

    Services provided

    15% UX/UI Design
    35% Fractional CMO Services
    20% Web Design +2
    20% Web Development
    10% Conversion Optimization

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Founded in 2021, Authority Pilot is a Fractional CMO Services company. The firm specializes in Fractional CMO Services and Web Design.

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  • Digipixel Pte. Ltd. Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Singapore, Singapore

    Services provided

    25% UX/UI Design
    27% Web Design
    20% Branding +6
    10% Social Media Marketing
    5% Marketing Strategy
    4% Ecommerce Marketing
    4% Pay Per Click
    3% Search Engine Optimization
    2% Business Consulting

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Digipixel Pte. Ltd. Is a web design agency. Launched in 2020, the company offers Web Design and UX/UI Design.

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  • Cherry White Logotype

    Cherry White

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    14% Low/No Code Development
    10% Branding +10
    10% Business Consulting
    10% E-Commerce Development
    10% Marketing Strategy
    10% Web Design
    5% Advertising
    5% Direct Marketing
    5% IT Strategy Consulting
    5% Logo
    5% Product Marketing
    1% Web Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    Cherry White, an UX design company, was launched in 2009. The agency offers UX/UI Design and Branding, and is small.

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  • Liberal Art Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Clarksburg, MD

    Services provided

    20% UX/UI Design
    50% Web Development
    20% Web Design +1
    10% Logo

    Focus Areas

    15% Usability Testing
    50% UX Strategy
    35% User Research

    Liberal Art is a website development company in Clarksburg, Maryland and Houston, Texas. The team specializes in Web Development and Web Design.

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  • DLS Solutions, Inc. Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Trumbull, CT

    Services provided

    25% UX/UI Design
    40% Custom Software Development
    20% Application Testing +1
    15% API Development

    Focus Areas

    10% Usability Testing
    70% UX Strategy
    20% User Research

    Launched in 1999, DLS Solutions, Inc. Is a custom software development company. Their team provides Custom Software Development and UX/UI Design.

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  • Syon GmbH Logotype

    Syon GmbH

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    20% API Development
    20% Custom Software Development +2
    20% Mobile App Development
    20% Web Development

    Focus Areas

    15% Usability Testing
    55% UX Strategy
    30% User Research

    Syon GmbH is a Raaba, Austria-based UX design agency. They specialize in UX/UI Design and Custom Software Development.

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  • Método Viral Logotype

    Método Viral

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    20% AI Consulting
    20% Content Marketing +2
    20% Conversion Optimization
    20% Email Marketing

    Focus Areas

    15% Usability Testing
    85% UX Strategy

    Método Viral is a Content Marketing company. Their small team is based in Mariana, Brazil. Their services include Content Marketing and Email Marketing.

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  • Ebrius Logotype

    Ebrius

    Not yet reviewed

    Undisclosed
    $100 - $149 / hr
    2 - 9

    Services provided

    10% UX/UI Design
    20% Branding
    10% AI Agents +6
    10% AI Development
    10% Business Consulting
    10% Content Marketing
    10% Digital Strategy
    10% Marketing Strategy
    10% Social Media Marketing

    Focus Areas

    25% Usability Testing
    60% UX Strategy
    15% User Research

    Ebrius, a branding company, is headquartered in Merrimack, New Hampshire. They provide Branding and Marketing Strategy.

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  • WDSGN.Agency Logotype

    WDSGN.Agency

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    20% E-Commerce Development
    20% Logo +2
    20% Web Design
    20% Web Development

    Focus Areas

    15% Usability Testing
    50% UX Strategy
    35% User Research

    WDSGN.Agency is a Prague, Czech Republic-based web design agency. They focus on Web Design and UX/UI Design.

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  • LEMONĀDE Logotype

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    10 - 49
    Denver, CO

    Services provided

    10% UX/UI Design
    30% Digital Strategy
    15% Web Design +6
    10% Branding
    10% Graphic Design
    10% Video Production
    5% Advertising
    5% Logo
    5% Print Design

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    LEMONĀDE is a small Denver, Colorado-based Digital Strategy company. The team provides Digital Strategy and Web Design.

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  • Human Spark Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    10 - 49
    Roswell, GA

    Services provided

    10% UX/UI Design
    10% Branding
    10% Digital Strategy +7
    10% Graphic Design
    10% Market Research
    10% Mobile App Development
    10% Print Design
    10% Product Design
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    User experience company Human Spark is headquartered in Roswell, Georgia. They offer UX/UI Design and Branding.

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  • SIXPATH TECHNOLOGIES Logotype

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    10 - 49
    Madhapur, India

    Services provided

    10% UX/UI Design
    35% Digital Strategy
    25% Web Development +2
    20% Web Design
    10% Custom Software Development

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    In Madhapur, India and MALDEN., New Jersey, SIXPATH TECHNOLOGIES is a Digital Strategy company. Their services include Digital Strategy and Web Development.

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  • APTO Innovación Digital Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Guadalajara, Mexico

    Services provided

    10% UX/UI Design
    25% Business Consulting
    20% Custom Software Development +5
    10% ERP Consulting and SI
    10% Mobile App Development
    10% Product Design
    10% Web Development
    5% Market Research

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    APTO Innovación Digital, a Business Consulting company, offer Business Consulting and Custom Software Development. They were established in 2013.

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  • Simpaul Design Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Nairobi, Kenya

    Services provided

    10% UX/UI Design
    35% Branding
    35% Web Design +2
    10% Advertising
    10% Graphic Design

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Simpaul Design is a web design agency. In Nairobi, Kenya, their small team provides Web Design and Branding. The company was founded in 2017.

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  • Genuus Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Mumbai, India

    Services provided

    10% UX/UI Design
    15% Content Marketing
    15% Marketing Strategy +7
    15% Social Media Marketing
    10% Branding
    10% Video Production
    10% Web Design
    5% E-Commerce Development
    5% Mobile App Development
    5% Packaging Design

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    Genuus, a Marketing Strategy company, was founded in 2012. The team focuses on Marketing Strategy and Social Media Marketing and is based in Mumbai, India.

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  • Alps Web Solutions Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Ahmedabad, India

    Services provided

    10% UX/UI Design
    60% E-Commerce Development
    10% Web Design +3
    10% Web Development
    5% Custom Software Development
    5% Logo

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Alps Web Solutions is an e-commerce development firm. Founded in 2011, the team provides E-Commerce Development and UX/UI Design. The firm is located in Ahmedabad, India.

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  • Omubo Design Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    București, Romania

    Services provided

    20% UX/UI Design
    60% Search Engine Optimization
    20% Web Design

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Omubo Design, a small SEO agency, is in București, Romania and Călărași, Romania. Their services include Search Engine Optimization and UX/UI Design.

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  • QRoom Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Hallandale Beach, FL

    Services provided

    10% UX/UI Design
    25% Mobile App Development
    25% Web Development +5
    20% IT Staff Augmentation
    5% Branding
    5% Digital Strategy
    5% Social Media Marketing
    5% Web Design

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    QRoom is an app development company. The Hallandale Beach, Florida-based company was established in 2010. Their team provides Mobile App Development and Web Development.

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  • HAS Technosys Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Delhi, India

    Services provided

    10% UX/UI Design
    10% E-Commerce Development
    10% Graphic Design +12
    10% Search Engine Optimization
    10% Web Development
    5% Branding
    5% Conversion Optimization
    5% Custom Software Development
    5% Logo
    5% Mobile & App Marketing
    5% Mobile App Development
    5% Packaging Design
    5% Print Design
    5% Social Media Marketing
    5% Web Design

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Launched in 2016, HAS Technosys is a small user experience design company. Their team provides UX/UI Design and E-Commerce Development.

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  • 123 Total Web Solutions Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Coimbatore, India

    Services provided

    10% UX/UI Design
    10% Custom Software Development
    10% E-Commerce Development +7
    10% Ecommerce Marketing
    10% Mobile App Development
    10% Other Digital Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    123 Total Web Solutions, a small SEO company, is headquartered in Coimbatore, India and Dubai, United Arab Emirates. The team provides Search Engine Optimization and Pay Per Click.

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  • bitsoftsol Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Multan, Pakistan

    Services provided

    10% UX/UI Design
    10% Affiliate Marketing
    10% Digital Strategy +11
    10% Search Engine Optimization
    10% Web Design
    10% Web Development
    7% Content Marketing
    5% Application Management & Support
    5% Application Testing
    5% Conversion Optimization
    5% Email Marketing
    5% Other Application Development
    5% Social Media Marketing
    3% Pay Per Click

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Bitsoftsol is a Digital Strategy company founded in 2017. The small team specializes in Digital Strategy and Affiliate Marketing.

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  • Epaard Ecommerce Web Development Company Logotype

    Epaard Ecommerce Web Development Company

    Not yet reviewed

    Undisclosed
    $150 - $199 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% E-Commerce Development
    10% Application Management & Support +6
    10% Graphic Design
    10% Logo
    10% Mobile App Development
    10% Product Design
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    Launched in 2021, Epaard Ecommerce Web Development Company is an e-commerce development firm. Their services include E-Commerce Development and Web Design.

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  • Intrepid Digital LLC Logotype

    Not yet reviewed

    $10,000+
    $200 - $300 / hr
    10 - 49
    Los Angeles, CA

    Services provided

    10% UX/UI Design
    25% Pay Per Click
    25% Search Engine Optimization +3
    15% Digital Strategy
    15% Social Media Marketing
    10% Conversion Optimization

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Headquartered in Los Angeles, California, Intrepid Digital LLC is a SEO agency. They offer Search Engine Optimization and Pay Per Click.

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  • 500x Tech Labs Logotype

    500x Tech Labs

    Not yet reviewed

    $50,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    20% Mobile App Development
    20% Web Design +4
    15% Custom Software Development
    15% IT Strategy Consulting
    10% AR/VR Development
    10% Product Design

    Focus Areas

    20% Usability Testing
    45% UX Strategy
    35% User Research

    500x Tech Labs is a web design company based in Mumbai, India. They specialize in Web Design and Mobile App Development and were launched in 2022.

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  • CreArt Solutions Pvt Ltd Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Ahmedabad, India

    Services provided

    10% UX/UI Design
    15% Search Engine Optimization
    14% E-Commerce Development +10
    10% Ecommerce Marketing
    10% IT Staff Augmentation
    10% Social Media Marketing
    10% Web Design
    5% Conversion Optimization
    5% Media Planning & Buying
    5% Web Development
    2% Custom Software Development
    2% IT Strategy Consulting
    2% Mobile App Development

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    CreArt Solutions Pvt Ltd is a small SEO agency launched in 2013. Their services include Search Engine Optimization and E-Commerce Development.

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  • KamalDhari Infotech Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Surat, India

    Services provided

    10% UX/UI Design
    25% Web Development
    15% E-Commerce Development +5
    15% Search Engine Optimization
    15% Web Design
    10% Low/No Code Development
    5% Graphic Design
    5% Social Media Marketing

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    KamalDhari Infotech is a small web design company launched in 2014. Their team focuses on Web Design and Web Development.

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  • BIZINNOX PTE LTD Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Singapore

    Services provided

    10% UX/UI Design
    20% IT Strategy Consulting
    10% AI Development +6
    10% Custom Software Development
    10% DevOps Managed Services
    10% E-Commerce Development
    10% Enterprise App Modernization
    10% IT Staff Augmentation
    10% Low/No Code Development

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    BIZINNOX PTE LTD, an IT strategy consulting company, is based in Singapore and Kakkanad, India. Their services include IT strategy consulting and Custom Software Development.

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  • Just White Hat FZE Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Sharjah, United Arab Emirates

    Services provided

    10% UX/UI Design
    20% Search Engine Optimization
    10% Content Marketing +6
    10% Content Moderation Services
    10% Content Writing Services
    10% Conversion Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Just White Hat FZE is a SEO agency. They were launched in 2018 and offer Search Engine Optimization and Social Media Marketing.

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  • Guap Media Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Prague, Czech Republic

    Services provided

    20% UX/UI Design
    20% Custom Software Development
    20% E-Commerce Development +2
    20% Mobile App Development
    20% Web Development

    Focus Areas

    10% Usability Testing
    80% UX Strategy
    10% User Research

    Guap Media, a small user experience agency, is based in Prague, Czech Republic. Their services include UX/UI Design and Custom Software Development.

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  • GALAXYARTs Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Kremenchuk, Ukraine

    Services provided

    10% UX/UI Design
    40% Web Development
    25% E-Commerce Development +3
    15% Mobile App Development
    5% DevOps Managed Services
    5% Web Design

    Focus Areas

    20% Usability Testing
    60% User Research
    20% UX Strategy

    GALAXYARTs is a web development firm. In Kremenchuk, Ukraine and Kremenchuk, Ukraine, the firm provides Web Development and E-Commerce Development.

    Read more
    View Profile
  • By Intention Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Berlin, Germany

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Conversion Optimization
    10% Custom Software Development
    10% E-Commerce Development
    10% Ecommerce Marketing
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    By Intention, a small website development firm, is located in Berlin, Germany. Their services include Web Development and Branding.

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    View Profile
  • NovusNorth, Inc Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    10 - 49
    New York, NY

    Services provided

    10% UX/UI Design
    15% Custom Software Development
    15% Enterprise App Modernization +5
    15% Staffing
    15% Web Development
    10% Digital Strategy
    10% Recruiting
    10% Web Design

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Located in New York, New York, NovusNorth, Inc is a custom software development company. The team specializes in Custom Software Development and Web Development.

    Read more
    View Profile
  • WaysPro Tech Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    10 - 49
    Wilmington, DE

    Services provided

    10% UX/UI Design
    20% Search Engine Optimization
    15% Web Development +6
    10% Content Marketing
    10% Graphic Design
    10% Logo
    10% Marketing Strategy
    10% Web Design
    5% Content Writing Services

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    WaysPro Tech, a SEO services firm, is based in Wilmington, Delaware. They focus on Search Engine Optimization and Web Development.

    Read more
    View Profile
  • SoftedgeLab Logotype

    SoftedgeLab

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    45% Custom Software Development
    20% Web Development +2
    15% Mobile App Development
    10% E-Commerce Development

    Focus Areas

    20% Usability Testing
    50% User Research
    30% UX Strategy

    SoftedgeLab is a software development company based in Avissawella, Sri Lanka. They focus on Custom Software Development and Web Development.

    Read more
    View Profile
  • Ecommerce & Co Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    Freelancer
    London, England

    Services provided

    15% UX/UI Design
    16% Conversion Optimization
    15% Digital Strategy +4
    15% E-Commerce Development
    15% Web Design
    12% Email Marketing
    12% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    40% UX Strategy
    25% User Research

    Ecommerce & Co is a Conversion Optimization company. They are based in London, England. Their team specializes in Conversion Optimization and UX/UI Design.

    Read more
    View Profile
  • Morgan Feeney Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    Freelancer
    Timperley, England

    Services provided

    20% UX/UI Design
    30% Web Development
    20% Search Engine Optimization +3
    10% Application Testing
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    30% Usability Testing
    55% UX Strategy
    15% User Research

    Morgan Feeney is a web development company established in 2022. Their services include Web Development and Search Engine Optimization.

    Read more
    View Profile
  • Spacecats Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Oro Valley, AZ

    Services provided

    10% UX/UI Design
    10% Custom Software Development
    10% Graphic Design +7
    10% Logo
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Video Production
    10% Web Design
    10% Web Development

    Focus Areas

    15% Usability Testing
    50% UX Strategy
    35% User Research

    Spacecats is a social media marketing firm. Founded in 2022, the company provides Social Media Marketing and Search Engine Optimization.

    Read more
    View Profile
  • Designerway Logotype

    Designerway

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    Freelancer

    Services provided

    20% UX/UI Design
    20% Application Testing
    20% IT Managed Services +2
    20% Search Engine Optimization
    20% Web Design

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    SEO services firm Designerway provides Search Engine Optimization and Web Design. They were established in 2018.

    Read more
    View Profile
  • Studio One Eighty Logotype

    Studio One Eighty

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    Freelancer

    Services provided

    20% UX/UI Design
    20% Branding
    20% Graphic Design +2
    20% Print Design
    20% Web Design

    Focus Areas

    30% Usability Testing
    50% UX Strategy
    20% User Research

    Studio One Eighty is a branding firm. The agency is headquartered in Guelph, Canada. Their services include Branding and Web Design.

    Read more
    View Profile

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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Excited
2 Qubstudio
3 Merge Rocks
4 Crafton
5 The Gradient
6 Capital Numbers
7 Creative Navy
8 Browser London
9 UX Team
10 AgileEngine
11 Flying Bisons
12 Linkup ST
13 DOOR3
14 Infinum
15 Lollypop Design Studio - A Terralogic Company

List of the Top 15 Usability Testing Firms

  1. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    90% UX/UI Design
    35% Usability Testing
    10% Other
    View Profile Visit Website
  2. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    37/40.0
    20/20 Reviews
    10/10 Clients & Experience
    7/10 Market Presence

    Service focus

    100% UX/UI Design
    33% Usability Testing
    View Profile Visit Website
  3. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    35.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    60% UX/UI Design
    35% Usability Testing
    40% Other
    View Profile Visit Website
  4. Crafton Logotype

    Crafton

    $10,000+
    $50 - $99 / hr
    50 - 249
    Poznań, Poland

    Ability to deliver

    34.8/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    65% UX/UI Design
    30% Usability Testing
    35% Other
    View Profile Visit Website
  5. The Gradient Logotype

    The Gradient

    $25,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.7/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  6. Capital Numbers Logotype

    Capital Numbers

    $25,000+
    $25 - $49 / hr
    250 - 999
    New Delhi, India

    Ability to deliver

    36.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  7. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    35/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  8. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    34.2/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    70% UX/UI Design
    35% Usability Testing
    30% Other
    View Profile Visit Website
  9. UX Team Logotype

    UX Team

    $5,000+
    $100 - $149 / hr
    50 - 249
    Franklin Lakes, NJ

    Ability to deliver

    31.4/40.0
    17.8/20 Reviews
    9.5/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    70% UX/UI Design
    50% Usability Testing
    30% Other
    View Profile Visit Website
  10. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    35.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    10% UX/UI Design
    25% Usability Testing
    90% Other
    View Profile Visit Website
  11. Flying Bisons Logotype

    Flying Bisons

    $50,000+
    $100 - $149 / hr
    50 - 249
    Warszawa, Poland

    Ability to deliver

    34.4/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    7/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  12. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249

    Ability to deliver

    35.1/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website
  13. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.3/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    33% UX/UI Design
    35% Usability Testing
    67% Other
    View Profile Visit Website
  14. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    36.1/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    6.3/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  15. Lollypop Design Studio - A Terralogic Company Logotype

    Lollypop Design Studio - A Terralogic Company

    $10,000+
    $25 - $49 / hr
    250 - 999
    Bengaluru, India

    Ability to deliver

    31.3/40.0
    15.4/20 Reviews
    9.9/10 Clients & Experience
    6/10 Market Presence

    Service focus

    55% UX/UI Design
    30% Usability Testing
    45% Other
    View Profile Visit Website
  16. Cosmos Studio Logotype

    Cosmos Studio

    $5,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    34.5/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    70% UX/UI Design
    25% Usability Testing
    30% Other
    View Profile Visit Website
  17. Promodo Logotype

    Promodo

    $1,000+
    $25 - $49 / hr
    250 - 999

    Ability to deliver

    35.2/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    6.4/10 Market Presence

    Service focus

    10% UX/UI Design
    50% Usability Testing
    90% Other
    View Profile Visit Website
  18. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    31.6/40.0
    17/20 Reviews
    10/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    65% UX/UI Design
    50% Usability Testing
    35% Other
    View Profile Visit Website
  19. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    34.7/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    5.1/10 Market Presence

    Service focus

    90% UX/UI Design
    22% Usability Testing
    10% Other
    View Profile Visit Website
  20. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  21. The Story | AI Development + User Experience Logotype

    The Story | AI Development + User Experience

    $10,000+
    $50 - $99 / hr
    10 - 49
    Warszawa, Poland

    Ability to deliver

    33/40.0
    17.2/20 Reviews
    9.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    50% UX/UI Design
    45% Usability Testing
    50% Other
    View Profile Visit Website
  22. Perpetual Logotype

    Perpetual

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.1/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    30% UX/UI Design
    33% Usability Testing
    70% Other
    View Profile Visit Website
  23. Commencis Logotype

    Commencis

    $25,000+
    $50 - $99 / hr
    250 - 999
    Istanbul, Türkiye

    Ability to deliver

    31.2/40.0
    15/20 Reviews
    10/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    30% UX/UI Design
    30% Usability Testing
    70% Other
    View Profile Visit Website
  24. Series Eight Logotype

    Series Eight

    $25,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    33.8/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    25% UX/UI Design
    100% Usability Testing
    75% Other
    View Profile Visit Website
  25. League Design Agency Logotype

    League Design Agency

    $10,000+
    $50 - $99 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% UX/UI Design
    40% Usability Testing
    80% Other
    View Profile Visit Website
  26. VALMAX Logotype

    VALMAX

    $1,000+
    $25 - $49 / hr
    10 - 49
    Chicago, IL

    Ability to deliver

    38.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    10% UX/UI Design
    35% Usability Testing
    90% Other
    View Profile Visit Website
  27. UPQODE Logotype

    UPQODE

    $5,000+
    $100 - $149 / hr
    50 - 249
    Nashville, TN

    Ability to deliver

    37.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    10% UX/UI Design
    33% Usability Testing
    90% Other
    View Profile Visit Website
  28. ANML, INC Logotype

    ANML, INC

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Jose, CA

    Ability to deliver

    36.1/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    6.5/10 Market Presence

    Service focus

    30% UX/UI Design
    30% Usability Testing
    70% Other
    View Profile Visit Website
  29. PowerGate Software Logotype

    PowerGate Software

    $10,000+
    < $25 / hr
    250 - 999
    Hanoi, Vietnam

    Ability to deliver

    34.1/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    4.7/10 Market Presence

    Service focus

    10% UX/UI Design
    40% Usability Testing
    90% Other
    View Profile Visit Website
  30. Bricx Logotype

    Bricx

    $25,000+
    $50 - $99 / hr
    10 - 49

    Ability to deliver

    33.8/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% UX/UI Design
    20% Usability Testing
    View Profile Visit Website

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A four-tier system for telling people when an AI answer deserves their trust, when it deserves a second look, and when it needs a human in the loop before...

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Learn how the product design process works from start to finish, from user research and ideation to prototyping, testing, and launch.

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UX Thought Leadership, Brand Identity

Usability Testing Agency FAQs

Looking for a usability testing agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a usability testing agency, from pricing and services to results and red flags.

Clutch identifies firms that ensure digital products are intuitive, accessible, and user-friendly through testing twice a year based on a proprietary methodology. The top usability testing agencies for Fall 2025 include:

  1. Qubstudio

  2. AgileEngine

  3. Excited

  4. Infinum

  5. Creative Navy

  6. Widelab

  7. Merge Rocks

  8. Browser London

  9. Slide UX

  10. Capital Numbers

  11. Lighthouse, now Digital Product People

  12. UX studio

  13. Ailleron

  14. Digital Aptech

  15. UX Connections

Budgets vary widely based on different variables such as the project’s scope, methodology, and sample size. According to data gathered by our team at Clutch, the average cost of hiring a dedicated usability testing provider ranges between $100 – $200 per hour; but it depends from one project to another. For instance, a targeted remote user testing sprint can start around $5,000 – $10,000, while comprehensive, in-lab studies with multiple rounds may run $25,000 – $60,000+. Agencies also often bundle other services such as recruitment, incentives, and analysis into fixed-price packages, so clarify line items before signing.

Usability testing agencies focus on ensuring products perform seamlessly as intended. When you partner with these providers, you can rely on their end-to-end services and expertise, such as the following:

  • Test planning and participant recruitment
  • Moderated and unmoderated studies (i.e., desktop, mobile, in-app)
  • Accessibility audits and heuristic reviews
  • Eye-tracking, click-stream, and heat-map analysis
  • Competitive benchmarking and A/B testing support
  • Reporting, video highlight reels, and stakeholder workshops

Some firms also offer complementary UX research such as card sorting, tree testing, and persona development. When searching for the ideal usability testing partner, ensure they have a proven track record in the services you require.

A usability testing company evaluates how real users interact with your digital product—websites, apps, software, or prototypes—through structured sessions. Testers observe, record, and analyze user behavior to identify pain points, navigation issues, and accessibility barriers. These specialized firms then deliver a prioritized list of findings and recommendations, helping product teams refine design, improve conversions, and boost overall customer satisfaction.

User testing platforms provide the infrastructure for recording remote sessions, while an agency delivers end-to-end research strategy, expert moderation, deep analysis, and actionable recommendations. Many businesses use both: software for data capture and an agency for strategic interpretation.

  1. Match expertise to product type (e.g., mobile, SaaS, e-commerce).
  2. Review case studies and verified client testimonials on Clutch to assess the measurable impact of their work—higher conversions, lower support tickets, etc.
  3. Assess their recruitment network to ensure testers mirror your target audience.
  4. Confirm tools, security protocols, and data-handling practices meet your standards.
  5. Schedule a discovery call to gauge communication style and cultural fit; iterative research requires tight collaboration.

  • Guaranteed results or “one-size-fits-all” testing approach
  • Limited or unclear participant recruitment methods
  • Overreliance on automated tools without qualitative insight
  • Lack of transparent pricing or unwillingness to share sample reports
  • Minimal post-test support—findings should translate into actionable design changes

  • How do you recruit and screen participants to match our personas?
  • Which testing methodologies do you recommend for our goals—and why?
  • What deliverables will we receive (e.g., raw recordings, highlight reels, prioritized roadmap)?
  • How do you measure the success of a test and track improvements over time?
  • Can you share example reports or client references in our industry?
  • What is the timeline from kickoff to final presentation, and who will be our primary contact?

Specialized agencies bring seasoned UX researchers, proven processes, and diverse participant panels, reducing bias and accelerating insights. They also handle logistics—recruitment, incentives, and equipment—so your product team can focus on implementation.

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