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Top Call Center Services & Voice Services for Utilities in the United States

Ratings Updated: April 21, 2026

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Featured

What are Featured Providers?
SalesRoads

4.9 65 reviews
Premier Verified

$5,000+

Undisclosed

50 - 249

Serves United States

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

SalesRoads is a leading provider of Contact Center Services, specializing in outbound call center and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their efficient project management and results-driven approach. Approximately 86% of clients praise their ability to enhance lead generation and surpass sales goals, demonstrating their commitment to client success and strategic execution.

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Reviews mention Receptive
Clients have consistently highlighted the company's receptiveness and responsiveness in their feedback. For instance, one client noted that SalesRoads is 'very receptive to feedback and ideas,' which has facilitated a successful partnership. Another client emphasized VSA Inc.'s flexibility and their ability to adapt to unique needs, describing them as 'extremely professional' and 'responsive.' Overall, both companies are recognized for their commitment to understanding and addressing client requirements effectively.

Outbound Calls Services for Concierge Medicine Co

5.0 Nov 6, 2023

SalesRoads is very receptive to feedback and ideas, so we’ve had a successful partnership. If you’re only looking to get a vendor and leave them alone, you won’t be successful.
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Outbound Calls for Communication Platform

4.5 Mar 12, 2021

Kasey runs this project like a machine, provides weekly reports on exactly where we stand, is always open to feedback, and has provided our team with an incredible experience.
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Industry Experience

SalesRoads has demonstrated expertise across various industries, including Software, Manufacturing, Financial Services, Healthcare, and Education. Client feedback consistently highlights their strong communication, adaptability, and ability to generate high-quality leads and appointments. Overall sentiment is highly positive, particularly in Software and Financial Services, where they effectively enhanced sales pipelines and lead generation. Their collaborative approach and focus on understanding client needs make them a valuable partner for companies seeking robust outbound sales support.
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Software Manufacturing Real estate Financial services Design Healthcare Business services Nonprofit IT Services Engineering Human Resources Consumer Products Other Industry Education Retail Legal Advertising & marketing Information technology

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Average Project Cost Breakdown

$50,000 to $199,999 (24) $10,000 to $49,000 (17) $200,000 to $999,999 (6) Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight SalesRoads' excellent value for money, often noting their cost-effectiveness compared to competitors. For instance, one client stated that they achieved a 100% ROI, while another mentioned substantial revenue growth attributed to SalesRoads' efforts. Many reviews emphasize the company's adaptability and responsiveness, with clients appreciating the quality of leads generated and the overall positive impact on their sales pipelines. Overall, the sentiment is highly favorable regarding the balance between cost and value delivered.
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United States (61) Canada (2) Austria (1) Spain (1)

This provider is available in 1 time zone:

Eastern European Time (EET)

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Passionate about their work
Client feedback consistently highlights Helpware's passion for their work, noting the infectious eagerness and integrity of their team. One client emphasized that Helpware's commitment has fostered a strong culture within their customer service department, with team members being generous with their time and attentive to requests. Another client remarked that Helpware's passion for delivering quality service has exceeded expectations, contributing to a reliable support experience. Overall, the sentiment reflects high satisfaction with Helpware's dedication and professionalism.

Customer Support for Lifestyle Product Supplier

5.0 Apr 4, 2019

Helpware provides professional support efforts and helped us build a culture in our customer service department. Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles. Every team member is generous with their time, attentive to our requests, and quick to respond to anything. They take great pride in their work.
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Customer Support for Analytics Company

5.0 Sep 27, 2018

Both the quality of their work and their passion for delivering a great service have exceeded our expectations.
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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Reviews mention Great project management
Clients have expressed high satisfaction with Select VoiceCom's project management capabilities, noting their reliability and timely delivery of services. One client highlighted their dedication, stating, 'They always go above and beyond for us,' while also praising their handling of recruitment and campaign management. Overall, the sentiment reflects confidence in Select VoiceCom's ability to meet and exceed client expectations consistently.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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0 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, Select VoiceCom has been praised for their exceptional organization and communication, with clients noting their responsiveness within 24 hours. A Chief People Officer highlighted their ability to source and hire talented individuals aligned with company values, emphasizing a personalized approach and openness to change. Overall sentiment reflects high satisfaction, with no significant areas for improvement mentioned by clients over the last six months.
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2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Ambs Call Center

5.0 15 reviews

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Premier Verified

Undisclosed

< $25 / hr

50 - 249

Jackson, MI

Services provided

100% Call Center Services

Ambs Call Center is a comprehensive customer service center that provides a range of Contact Center Services, including Inbound Call Center and Customer Support Services. Reviews consistently highlight their excellent personal customer service and reliability, with 100% satisfaction reported in all reviews. Clients appreciate their seamless project management and alignment with company values, with 71% noting their excellent customer service and cultural fit.

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13 of 14 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Virtual Receptionist for Consulting & Investigations Firm
5.0 — Ambs Call Center provides 24/7 virtual reception services for a security consulting and investigations company. The team's US-based staff answers calls and forwards messages according to the Read more
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Average Project Cost Breakdown

Less than $10,000 (8) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Ambs Call Center's excellent value for money, noting that their pricing fits within budgets while delivering high-quality services. One client remarked on the 'good value for cost' and the alignment of company values. Another emphasized how the service 'more than paid for years of their monthly price' by securing lost jobs. Overall, the sentiment indicates strong satisfaction with the affordability and effectiveness of the services provided.
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Jackson, Michigan (3) Jacksonville, Florida (1) Hyattsville, Maryland (1) Jackson, Mississippi (1) New Haven, Connecticut (1) Lansing, Michigan (1) Albuquerque, New Mexico (1) Sioux Falls, South Dakota (1) Seattle, Washington (1) Bloomfield Hills, Michigan (1) Hastings, Michigan (1) Temperance, Michigan (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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$149 100 minutes or 1+ calls each day. $600 500 minutes or 10+ calls each day. $2,945 2500+ minutes for large enterprises.

Ambs Call Center's Answering Service Plan
Get the best rates from the top answering service company in the US, founded in 1932. With decades of experience in being the friendly voice for thousands of businesses across the US, we believe we're ready to handle your calls. Want more information? Visit our pricing page today at https://www.ambscallcenter.com/answering-service-pricing.
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Southwest Recovery Services

5.0 1 review
Verified

$5,000+

Undisclosed

10 - 49

Addison, TX

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Southwest Recovery Services is a company specializing in collections and account management, providing Contact Center Services and Customer Support Services. The company has a notable 50% success rate in recovering overdue funds, and clients commend their effective communication and management skills. The reviews highlight the impressive sales capabilities of the owner, Steve, with no noted areas for improvement.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback for Southwest Recovery Services highlights a strong overall sentiment, with a noted 50% success rate in collections, translating to recoveries of $3,000–$10,000 from overdue accounts. Clients appreciate the effective communication and project management, particularly praising the owner's sales acumen. The engagement has proven valuable, with no significant areas for improvement identified. Clients have expressed satisfaction with both the service quality and cost-effectiveness.
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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Marketing Firm
5.0 — Southwest Recovery Services provides collection services for a marketing firm. The team contacts clients, negotiates payments, and manages overdue accounts. Read more
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Industry Experience

Southwest Recovery Services has demonstrated expertise in the business services industry, particularly in the realm of debt recovery and collections. Clients have noted a high success rate of 50% in recovering overdue accounts, showcasing their effectiveness in managing financial challenges. The team is praised for their communication and project management skills, contributing positively to client satisfaction. Overall, their strengths in collections make them a suitable partner for businesses seeking efficient recovery solutions.
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Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Southwest Recovery Services, particularly noting the company's cost-effectiveness and value for money. One client highlighted their decision to engage the firm due to 'good value for the cost,' after investing around $10,000. Additionally, a 50% success rate in collections has been cited as impressive, justifying the investment and demonstrating a strong return on value.
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Featured

What are Featured Providers?
HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves United States

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.

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Reviews mention Helpful
Clients have consistently praised HelpSquad for their responsiveness and helpfulness, particularly noting the impressive support from account managers. One client highlighted that all deadlines were met during implementation and emphasized the effectiveness of the live chat feature in generating new leads and facilitating customer communication. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified by clients.

API Integration for Life Science Community

5.0 Feb 29, 2024

Since then, the team has been responsive and helpful. Our account manager is incredibly helpful and responsive, and we've never had any issues with the system itself.
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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of HelpSquad reflect a highly positive sentiment, emphasizing exceptional communication and efficient service delivery. A client from Vello Property Management noted a 25% increase in guest communication hours and a 33% reduction in labor costs within three months. They praised HelpSquad for their timely task completion and responsiveness to feedback, highlighting the team's commitment to quality and alignment with client values.
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8 of 8 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Property Management Company
5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read more
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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

This provider is fluent in 3 languages:

English

Spanish

Filipino

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Unique expertise
Clients have expressed high satisfaction with six eleven global services, particularly noting their unique expertise in customer service operations. One client highlighted their impressive ability to distinguish themselves in a competitive industry, while another praised their responsiveness and urgency in task execution. Overall, the sentiment reflects a strong appreciation for the company's specialized skills and alignment with client values.

Customer & Ticket Support Services for Beauty Tech Company

5.0 Mar 17, 2023

I'm impressed with their ability to stand out in an industry that usually blends in with one another.
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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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A-SALES AB

4.9 64 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves United States

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB is a specialized company offering outbound Contact Center Services with a focus on generating qualified sales leads through multi-channel campaigns. Their reviews reveal a consistent delivery of project objectives, with clients highlighting their precision in targeting, proactive project management, and effective communication. Approximately 90% of reviewers commend their ability to understand nuanced market needs and tailor outreach accordingly, contributing to a steady increase in business opportunities.

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Reviews mention Dedicated
Clients have noted A-SALES AB's strong dedication and hunger for success, highlighting these qualities as impressive and unique aspects of the company. One client emphasized their commitment by stating, 'Hunger and dedication' stood out during the collaboration. Despite some challenges with onboarding, the overall sentiment reflects a positive experience, indicating that A-SALES AB is dedicated to meeting client needs and achieving project objectives.

Lead Generation for ERP System Consultancy

5.0 Mar 13, 2025

What did you find most impressive or unique about this company? Hunger and dedication.
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9 of 10 reviews are 5 stars

6 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 10 times in the past 6 months
Recent reviews for A-SALES AB indicate a generally positive sentiment, with clients praising their effective lead generation and project management. One client highlighted a 300% increase in appointment generation, while another noted consistent delivery of 14-18 qualified meetings per month. However, some feedback pointed to communication gaps and a need for smoother operational processes. Overall, A-SALES AB is recognized for its structured approach and ability to tailor outreach effectively, though there are areas for improvement in responsiveness.
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16 of 16 Call Center Services reviews are 5 stars

6 new reviews for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing Services for E-Commerce Fulfillment Co
5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read more
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Industry Experience

A-SALES AB has garnered positive feedback across various industries including business services, advertising and marketing, healthcare, and information technology. Clients commend their expertise in lead generation, appointment setting, and tailored outreach strategies, resulting in a consistent flow of qualified meetings. The overall sentiment reflects satisfaction with their project management and responsiveness. Notably, they excel in adapting messaging to align with specific market needs, making them a strong partner for companies in sectors such as healthcare, IT, and digital marketing.
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Construction Consumer Products Government Manufacturing Information technology Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing IT Services Consulting Business services

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SummitNext

4.7 5 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Beachwood, OH

Services provided

15% Call Center Services

25% Customer Service Outsourcing

20% AI Development +3 services

20% Sales Outsourcing

10% Back Office Outsourcing

10% Content Moderation Services

SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

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Industry Experience

SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.
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Financial services eCommerce Consulting

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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Malaysia (3) Taiwan (1) Singapore (1)

This provider is fluent in 11 languages:

Mandarin

English

Russian

Japanese

Korean

Cantonese

Tamil

Urdu

Ukrainian

Thai

Filipino

This provider is available in 1 time zone:

Universal Coordinated Time (UTC)

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Beachwood, OH

23600 Mercantile Road
Beachwood, OH 44122
101 - 150

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CallZent

5.0 48 reviews
Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

15% Call Center Services

25% Customer Service Outsourcing

25% Market Research +4 services

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

CallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.

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Reviews mention High-quality work
Clients consistently praised CallZent for delivering high-quality work, highlighting their professionalism and adaptability. One client noted their agents provided 'smooth, professional interactions' and maintained high service quality even during peak seasons. Another emphasized the 'exceptional results' and 'attention to detail' in the custom software developed. Overall, the sentiment reflects a strong satisfaction with CallZent's ability to exceed expectations and enhance operational efficiency.

Software Dev & Customer Service Outsourcing for E-Comm Co

5.0 Apr 21, 2025

Since partnering with CallZent, we’ve seen a significant improvement in customer satisfaction scores, a noticeable reduction in average response time, and an increase in repeat customer rates. The custom software they developed also reduced our manual processing tasks, streamlining operations and boosting overall efficiency. These outcomes have allowed us to scale our business more effectively while maintaining high-quality service, a clear win across the board. From the quality of the custom software they delivered to the exceptional customer support team they built, everything was handled with the utmost professionalism and attention to detail. Their responsiveness, project management, and ability to adapt to our evolving needs made the entire experience seamless.
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Customer Support Management for Home Improvement Retailer

5.0 May 14, 2025

Overall, the partnership not only met our expectations but exceeded them by boosting both our service quality and customer confidence in the brand. CallZent’s project management was impressive from day one. They were highly organized, responsive, and proactive in their communication. Every milestone and deliverable was met on time, and they adapted quickly whenever our needs shifted, especially during busy retail periods.
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Custom Software Solution for Insurance Company

5.0 Sep 24, 2025

What impressed us most about CallZent was how deeply they took the time to understand our business before writing a single line of code. They didn’t just build software they built a solution that truly fit the way we work and solved real problems for our team. Their attention to detail, commitment to quality, and ability to translate complex requirements into an easy-to-use system made them stand out from other vendors we’ve worked with.
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4 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for IT Company
5.0 — CallZent provided inbound and outbound call center services for an IT company. The team handled Tier 1 support queries, logged client interactions, provided after-hours support, and created a Read more
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Industry Experience

CallZent has received positive feedback across various industries including Information Technology, Food & Beverages, Insurance, Retail, Financial Services, eCommerce, Utilities, and Consumer Products. Clients commend their expertise in developing tailored solutions, enhancing customer support, and improving operational efficiency. Overall sentiment is highly favorable, particularly in IT and Insurance sectors, highlighting their adaptability, professionalism, and commitment to client success, making them a strong fit for businesses seeking reliable support and innovative solutions.
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Information technology Food & Beverages Retail Financial services eCommerce Utilities Consumer products & services Food & Beverage Insurance

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United States (5) Canada (2) Mexico (1) United Arab Emirates (1)

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AnswerFirst

4.2 24 reviews

Undisclosed

Undisclosed

50 - 249

Tampa, FL

Services provided

60% Call Center Services

40% Customer Service Outsourcing

AnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.

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7 of 24 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

General Inbound Services for Manufacturing Company
4.0 — Read more
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Industry Experience

AnswerFirst has received positive feedback across several industries, including Manufacturing, Information Technology, Legal, Hospitality & Leisure, Gaming, Consumer Products, Financial Services, Energy & Natural Resources, Telecommunications, and Retail. Clients commend their reliability, quality of work, and efficiency, noting significant cost savings and effective call management. However, improvements in customer service and pricing competitiveness are suggested. Overall, they are well-suited for businesses requiring inbound call services, particularly in high-volume environments.
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Financial services Energy & natural resources Manufacturing Information technology Legal Hospitality & leisure Other Industry Gaming Consumer Products Telecommunications Retail

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Average Project Cost Breakdown

Less than $10,000 (21) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praise AnswerFirst for its cost-effectiveness and value for money. One client noted they save thousands monthly while receiving reliable service, highlighting a package deal that meets their needs. Another mentioned a monthly saving of $5,000, emphasizing the provider's affordability. Overall, the sentiment reflects satisfaction with pricing structures, though some clients suggest potential improvements in pricing competitiveness.
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Port Saint Lucie, Florida (1) Fort Worth, Texas (1) Chicago, Illinois (1) Indianapolis, Indiana (1) Bay Shore, New York (1) Columbus, Ohio (1) Youngstown, Ohio (1) Clovis, California (1) Hayward, California (1) Denver, Colorado (1) Las Vegas, Nevada (1) Tempe, Arizona (1) Chester, Virginia (1) Chipley, Florida (1) Franklin, North Carolina (1) Loveland, Ohio (1) Clifton Heights, Pennsylvania (1) DuBois, Pennsylvania (1) Branford, Florida (1) Brick, New Jersey (1) Flanders, New Jersey (1) Fort Plain, New York (1) Montpelier, Idaho (1) Aldie, Virginia (1)

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MarketStar Bulgaria

5.0 28 reviews

$25,000+

Undisclosed

1,000 - 9,999

Ogden, UT

Services provided

75% Sales Outsourcing

20% Product Marketing

5% Direct Marketing

MarketStar Bulgaria, a provider of Contact Center Services, excels in offering Customer Support Services and Call Handling solutions. Reviews highlight their dedication, attention to detail, and structured approach. Approximately 90% of feedback is positive, with clients praising their process management and telephonic support. However, some noted initial challenges with industry familiarization due to team juniority.

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Reviews mention Exceptional performance
MarketStar Bulgaria received exceptional feedback for their project management during the Sales Accelerator programme. Clients praised their timely delivery, structured approach, and responsiveness to specific needs, which significantly contributed to positive outcomes such as increased qualified leads and revenue growth. One client highlighted the team's deep expertise in sales strategies and their commitment to tailoring the program for unique challenges, making the overall experience invaluable and effective.

Sales Consulting for Software Development Company

5.0 Apr 3, 2023

The project management throughout the Sales Accelerator programme was truly exceptional. They delivered all items on time, adhering to the agreed-upon schedule while ensuring the quality of their deliverables. The programme's well-structured and organized approach allowed us to stay on track and make the most out of the learning experience. Their responsiveness to our needs was commendable. The team took the time to understand our unique requirements and challenges, tailoring their approach to address specific pain points and capitalize on our strengths.
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Industry Experience

MarketStar Bulgaria has received positive feedback across various industries, particularly in Software, IT Services, and Financial Services. Clients commend their expertise in sales strategy development, lead generation, and effective communication. They have effectively enhanced sales processes for software development companies, fintech firms, and IT service providers, leading to improved lead acquisition and revenue growth. Overall sentiment reflects satisfaction with their methods, adaptability, and the impact they've made in streamlining sales operations across these sectors.
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Software Financial services IT Services Design Information technology Healthcare Advertising & marketing Business services

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Average Project Cost Breakdown

Less than $10,000 (15) $10,000 to $49,000 (9) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently praised MarketStar Bulgaria for offering good value for money, often highlighting their effective sales strategies and tailored training programs. One client noted the company's 'great culture fit' and 'good value for cost,' while another emphasized their 'flexibility' and 'proactive attitude.' Overall, clients felt that the investment in MarketStar Bulgaria's services yielded substantial returns in terms of lead generation and sales process optimization, with many stating that they exceeded expectations.
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Bulgaria (21) France (2) Switzerland (2) Luxembourg (1) Netherlands (1)

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Voice Link of Columbus, Inc.

5.0 6 reviews

Undisclosed

Undisclosed

10 - 49

Columbus, GA

Services provided

100% Call Center Services

Voice Link of Columbus, Inc. is a customer service center specializing in inbound call center and contact center services, particularly for healthcare providers. The company has consistently received positive feedback for its advanced technology platform, efficient call handling, and responsiveness to schedule changes. Approximately 90% of reviews highlight their accuracy and outstanding customer service, with no significant areas for improvement noted.

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Reviews mention Professional
Clients have consistently highlighted Voice Link of Columbus, Inc.'s professionalism in handling after-hours calls, noting their prompt responses and adherence to instructions. One client remarked on their ability to manage constant changes effectively, while another emphasized the professionalism displayed in communication and operations. Overall, the sentiment reflects a strong appreciation for the company's commitment to professionalism and reliability in service delivery.

Call Center Services for Healthcare Service Provider

5.0 Apr 7, 2022

They always respond to our requests promptly and handle our calls precisely as instructed with great professionalism. The emails of instructions I send them are followed to the letter and acted on immediately.
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5 of 5 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

24/7 Call Answering for Construction Company
5.0 — A construction company hired Voice Link of Columbus, Inc. to provide 24/7 answering services, especially during off hours. Read more
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Industry Experience

Voice Link of Columbus, Inc. excels in the healthcare industry, providing call center solutions for various medical practices. Clients commend their efficiency in screening calls, customization of services, and response times, particularly in after-hours support. Stakeholders appreciate their advanced technology and professionalism, indicating a strong impact on communication management. Overall, the sentiment is highly positive, suggesting that healthcare providers seeking reliable call services would find Voice Link a suitable partner.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2)

What Clients Have Said
Clients of Voice Link of Columbus, Inc. consistently commend the company for its competitive pricing and high value for money. One client noted their investment of approximately $30,000, highlighting the efficiency and responsiveness of the service, while another reported spending under $10,000 and expressed satisfaction with the accuracy of call handling. Overall, feedback indicates that clients perceive Voice Link as offering exceptional service quality relative to their costs, with no significant areas for improvement identified.
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What are Featured Providers?

Assistring LLC

5.0 16 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves United States

Services provided

40% Call Center Services

45% Customer Service Outsourcing

15% Back Office Outsourcing

Assistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.

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10 of 11 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Party Goods Retailer
5.0 — Assistring LLC provided call center services for a party goods retailer. The team managed inquiries, issues, orders, fulfillment, returns, exchanges, and product information and recommendations. Read more
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More responsive than most other service providers

Assistring LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (6) England (5) Poland (1)

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$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.

Customer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.
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Anserve Inc.

4.9 17 reviews

Undisclosed

Undisclosed

50 - 249

Butler, NJ

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Anserve Inc. is a highly-regarded contact center services provider, specializing in customer support services with emphasis on inbound and outbound call handling for various sectors, including medical and commercial. Across reviews, 100% indicate positive experiences, highlighting their excellent communication, responsiveness, and professionalism in delivering customer care services. Key feedback includes their ability to handle high call volumes efficiently, with almost all reviewers appreciating their seamless project management and ability to meet client needs effectively.

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Reviews mention Efficient
Clients have praised Anserve Inc. for their efficient handling of call center services, noting their ability to manage calls expeditiously without complaints. The team's professionalism, particularly in challenging situations, was highlighted positively. Project management was seamless, with rapid response times and adaptability to client needs, further enhancing the overall sentiment of efficiency. One client emphasized their satisfaction with the investment, stating they would not change anything about the engagement.

Call Center Services for Medical Practice Company

5.0 Mar 3, 2021

We’re here in New Jersey and we’ve been hit very hard a year ago by COVID-19, and because of that, we’ve received calls from people who get hysterical. Despite that, the team has remained professional and calm during those calls. They efficiently take calls and route them to the proper people.
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10 of 11 Call Center Services reviews are 5 stars

3 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Home Services
5.0 — Anserve Inc. provides call center services for a non-medical home care company. They handle on-call duties on weekends. Read more
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Industry Experience

Anserve Inc. has demonstrated expertise primarily in the Medical and Healthcare sectors, receiving consistently positive feedback for their responsiveness and professionalism in managing after-hours patient communications. Their impact includes enhancing patient care accessibility and reducing operational costs. The company's effectiveness extends to industries such as Real Estate, Energy & Natural Resources, and Consumer Products, showcasing versatility and reliable customer service support. Overall sentiment is highly favorable, indicating a strong fit for clients across these industries.
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Medical Healthcare Other Industry Energy & natural resources Real estate Financial services Consumer Products Home Services

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (4) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally express high satisfaction with Anserve Inc.'s cost-effectiveness and value for money. For instance, one client noted that their pricing fit their budget while also helping save money monthly. Another mentioned consistently receiving excellent service for a reasonable investment of $200-$300 per month. Overall, feedback highlights Anserve's ability to provide reliable services that meet client needs without exceeding their financial expectations, reinforcing the sentiment that they offer strong value.
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Gold Cross Answering Service

4.9 10 reviews

Undisclosed

Undisclosed

10 - 49

Lake Hallie, WI

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Gold Cross Answering Service is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center support and Customer Care Services. Reviewers commend their consistent and reliable performance, with a notable 100% satisfaction rate across different industries. Clients appreciate their effective communication and the ability to handle after-hours and emergency calls with minimal miscommunication, contributing significantly to improved customer service and operational efficiency.

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Reviews mention Timely
Clients express a positive sentiment regarding Gold Cross Answering Service's timeliness. One review highlights their commitment to dispatching tow trucks within 20 minutes, showcasing their reliability. Additionally, the account manager is noted for her quick problem resolution, with issues typically addressed within 24 hours. Although initial adjustments posed challenges, the team's responsiveness and adaptability have been commended, emphasizing a strong overall performance in meeting client needs promptly.

Call Services for Automotive Service Provider

4.5 Mar 11, 2020

Our point of contact is quick to resolve any problems that we bring to her attention. If there’s a problem with protocol compliance, they do what needs to be done to address that issue. Then, they’re sure to loop in the members of the association to make sure everyone is on the same page.
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Call Services for Automotive Service Provider

4.5 Mar 11, 2020

Like any relationship, there were growing pains as we were initially adjusting to the system. However, they’ve been quick to solve all of our problems. While it can sometimes be challenging to get ahold of them immediately, they’re good at addressing our problems within 24 hours.
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6 of 8 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Services for Refrigeration & HVAC Service Provider
5.0 — Gold Cross Answering Service provides dispatch call services for an HVAC and refrigeration company during out-of-office hours. They collect information from customers and communicate it to on-call Read more
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Industry Experience

Gold Cross Answering Service has received positive feedback across several industries, including Utilities, Automotive, Environmental Services, Consumer Products, Nonprofit, and Real Estate. Clients commend their expertise in managing after-hours dispatching, effective communication, and reliability, which enhance customer service and operational efficiency. Their strengths lie in providing prompt responses and adapting to client needs, making them a suitable partner for companies seeking consistent and professional call handling, particularly in service-oriented sectors.
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Utilities Automotive Environmental Services Consumer Products Nonprofit Real estate

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
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ResponsePoint

4.7 8 reviews

$5,000+

$25 - $49 / hr

50 - 249

Cary, NC

Services provided

10% Call Center Services

40% Demand Generation Marketing

20% Account-Based Marketing +2 services

20% Email Marketing

10% Sales Outsourcing

ResponsePoint is a company specializing in Call Center Services and lead generation with expertise in B2B lead strategies. Approximately 67% of reviews highlight their success in generating high-quality leads, though 33% note issues with lead consistency or project deadlines. Their tailored and responsive approach often impresses clients, aligning well with company values and budgets.

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1 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for Technology Company
4.0 — ResponsePoint has been hired by a technology company to generate SQLs (sales-qualified leads) and HQLs (highly-qualified leads). They've ended up focusing only on generating SQLs after a few months. Read more
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Industry Experience

ResponsePoint demonstrates significant expertise across various industries, including Software, Business Services, Telecommunications, Information Technology, and Research. Clients have highlighted their strength in lead generation and tailored marketing strategies, particularly in the Research and Telecommunications sectors where they exceeded expectations. Overall sentiment is positive, with clients appreciating their commitment, flexibility, and responsiveness, although some noted inconsistencies in lead quality and project timelines. This provider is well-suited for businesses seeking robust demand generation and account-based marketing solutions.
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Software Business services Telecommunications Information technology Research

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
ResponsePoint is frequently praised for its competitive pricing and perceived value for money, with multiple clients noting that the cost fits their budget and aligns with the quality of service received. One client highlighted that ResponsePoint provided 'good value for cost,' while another emphasized their 'great culture fit' and 'pricing fit our budget.' Overall, clients appreciate the balance of affordability and effective results, although some mentioned inconsistencies in lead quality and delivery timelines.
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Stamford, Connecticut (1) Chicago, Illinois (1) Cupertino, California (1) Riverside, California (1) Boise, Idaho (1) Lakeview, Texas (1)

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TMP Direct

5.0 1 review

$10,000+

$50 - $99 / hr

10,000+

Mount Olive, NJ

Services provided

60% Customer Service Outsourcing

20% IT Managed Services

10% Logistics & Supply Chain Consulting +1 service

10% Sales Outsourcing

TMP Direct offers comprehensive Contact Center Services, specializing in Customer Support Services and Call Handling. Clients commend their ability to deliver top-quality customer experiences, exceeding expectations. A full 100% of reviewers express satisfaction, highlighting TMP Direct's professional yet warm approach and effective project management through regular reviews.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Telecommunications Firm
5.0 — TMP Direct provides ongoing call center services for a telecommunications company. They're in charge of answering and managing calls from customers. Read more
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Industry Experience

TMP Direct has demonstrated notable expertise in the telecommunications industry, particularly in delivering exceptional customer support through call center services. Feedback highlights their professionalism, commitment to quality, and ability to exceed client expectations. The overall sentiment is highly positive, reflecting their strengths in project management and effective communication. Potential clients in the telecommunications sector seeking quality customer experience solutions would find TMP Direct to be a suitable partner.
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Telecommunications

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed strong satisfaction with TMP Direct's overall cost and value for money. One client rated them 10/10, highlighting their impressive service that exceeded expectations. Feedback indicates that TMP Direct provides a comprehensive end-to-end solution, with a professional approach that fosters a positive working relationship. Additionally, there are no noted areas for improvement, suggesting that clients feel they receive excellent value relative to the costs incurred.
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Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Miramar, FL

Services provided

19% Call Center Services

61% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is a company specializing in Contact Center Services, particularly emphasizing outbound call handling and telephonic support. Reviewers consistently praise their reliability and customer service, with strengths in communication and generating new business. Approximately 100% of feedback highlights their positive impact, with no cons mentioned, and customers report significant time and cost savings.

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Reviews mention Reliable
Clients consistently highlight Arise's reliability as a key strength. One review specifically states, 'There are no cons, but they are very reliable,' emphasizing their dependable service. Additionally, another client described them as 'awesome and helpful,' indicating a strong trust in their ability to manage outbound calls effectively. Overall, the sentiment surrounding their reliability is overwhelmingly positive, showcasing their capability to meet client needs consistently.

Call Waiting Support for Telecommunications Service

4.5 Nov 2, 2017

There are no cons, but they are very reliable. Their reliability is their greatest strength.
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1 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Waiting Support for Telecommunications Service
4.5 — Read more
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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
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Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

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Rozlin Financial Group, Inc.

4.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sycamore, IL

Services provided

45% Call Center Services

30% Customer Service Outsourcing

25% Back Office Outsourcing

Rozlin Financial Group, Inc. is a debt collection agency that provides third-party collection services. Overall, 100% of reviewers commend their effective communication, responsiveness, and impressive collection rates. However, 50% suggest improvements in providing online data and progress updates.

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Reviews mention Efficient
Clients have consistently praised Rozlin Financial Group, Inc. for their efficiency in managing collection accounts. One client noted, 'They communicate very well and are super efficient and responsive,' highlighting their effective workflow. Another remarked on their impressive collection rate and quick account processing, stating, 'Whatever their systems are, they seem to work.' Overall, the sentiment regarding efficiency is overwhelmingly positive, with no identified areas for improvement.

Third-Party Collection Services for Surgery Center

5.0 Jul 16, 2020

Workflow is great. They communicate very well and are super efficient and responsive. Also, they stay in constant contact and are there to answer any questions whenever we need them. They also get all accounts uploaded and worked very quickly.
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Industry Experience

Rozlin Financial Group, Inc. has demonstrated strong expertise in the healthcare and retail industries. In healthcare, they significantly improved collections for an outpatient surgery center, enhancing patient receivables by 50% through efficient communication and effective systems. In retail, they successfully collected outstanding bills for a pet retail store, providing consistent monthly reports. Overall, client feedback highlights Rozlin's efficient workflows and responsiveness, making them a valuable partner for businesses in need of collection services in both sectors.
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Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients report that Rozlin Financial Group, Inc. provides significant value for money through effective collection services. One client noted a remarkable increase in collections compared to their previous provider, highlighting the company's efficient communication and responsiveness. Another client appreciates the consistent monthly payments received, despite a wish for enhanced online reporting. Overall, the sentiment is positive, emphasizing the company's effectiveness relative to its cost.
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Zaphyre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Fairfax, VA

Services provided

35% Sales Outsourcing

20% Email Marketing

15% Business Consulting +2 services

15% Content Writing Services

15% Market Research

Sales Outsourcing company Zaphyre offers Sales Outsourcing and Email Marketing. They are headquartered in Fairfax, Virginia.
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Intradiem

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Marietta, GA

Services provided

80% Call Center Services

10% Other Application Development

10% Web Development

Intradiem is a Marietta, Georgia-based call center company. They offer Call Center Services and Web Development and were founded in 1995.
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Centratel Answering Service

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Bend, OR

Services provided

100% Call Center Services

Centratel Answering Service, a call center service, is based in Bend, Oregon. Established in 1984, the team offers Call Center Services.
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PRG

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Greenwood Village, CO

Services provided

20% Call Center Services

50% Back Office Outsourcing

20% Customer Service Outsourcing +1 service

10% Sales Outsourcing

PRG, a Back Office Outsourcing company, is headquartered in Greenwood Village, Colorado. Their services include Back Office Outsourcing and Call Center Services.
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Datamark

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

El Paso, TX

Services provided

21% Call Center Services

25% Finance & Accounting Outsourcing (FAO)

19% Back Office Outsourcing +3 services

15% Business Consulting

10% Customer Service Outsourcing

10% Financial Consulting

Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.
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The Client Connector

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Las Vegas, NV

Services provided

37% Call Center Services

25% Other Digital Marketing

25% Search Engine Optimization +1 service

13% Sales Outsourcing

The Client Connector is an answering service company. They offer Call Center Services and Other Digital Marketing and were launched in 2019. The agency is located in Las Vegas, Nevada.
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Humach

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Dubuque, IA

Services provided

10% Call Center Services

25% Application Management & Support

15% AI Development +4 services

15% Finance & Accounting Outsourcing (FAO)

15% IT Managed Services

10% Back Office Outsourcing

10% Customer Service Outsourcing

Established in 1988, Humach, a midsize Application Management & Support company, is headquartered in Dubuque, Iowa. Their services include Application Management & Support and Artificial
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LeadVales

5.0 1 review

$1,000+

< $25 / hr

2 - 9

Sheridan, WY

Services provided

10% Call Center Services

40% Back Office Outsourcing

20% Corporate Training & Coaching +2 services

20% Sales Outsourcing

10% Ecommerce Marketing

LeadVales specializes in lead generation and market research, providing in-depth analysis and comprehensive reports for informed business decision-making. Clients highlight their efficient project management and problem-solving capabilities, praising their work progress and timely delivery. While the services are well-received, some desire greater customization options to better tailor solutions to individual needs.

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Convergys

5.0 1 review

$1,000+

< $25 / hr

10,000+

Cincinnati, OH

Services provided

56% Call Center Services

44% Customer Service Outsourcing

Convergys provides Contact Center Services, including Customer Support Services and Telemarketing Services, focused on enhancing sales and customer satisfaction. Reviews indicate high client satisfaction, citing excellent project management, timely deliverables, and comprehensive service capabilities.

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Aspect

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Phoenix, AZ

Services provided

60% Call Center Services

20% Cloud Consulting & SI

20% IT Managed Services

Aspect is a call center service. The Phoenix, Arizona-based firm was established in 1973. Their services include Call Center Services and cloud consulting & SI.
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Alorica

2.0 1 review

$1,000+

< $25 / hr

10,000+

Irvine, CA

Services provided

38% Call Center Services

50% Back Office Outsourcing

12% Customer Service Outsourcing

Alorica provides tier-1 technical support, handling simple calls and directing them to appropriate resources, which helps reduce call volume. While their pricing is budget-friendly and their availability impressive, feedback indicates that the skill level of agents was initially suboptimal but shows gradual improvement.

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Answer America

4.4 6 reviews

Undisclosed

Undisclosed

50 - 249

Willow Grove, PA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Answer America specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions tailored to enhance customer support and telephonic communication. Overall, the feedback is highly positive, with clients praising their reliable customer care services, effective call handling, and the significant time savings reported. Approximately 90% of reviews commend their excellence in communication and customer service, with many clients noting increased efficiency and business opportunities.

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Industry Experience

Answer America's expertise spans various industries, including Hospitality & Leisure, Manufacturing, Business Services, Education, and Consumer Products. Clients consistently highlight the provider's strengths in enhancing customer service and increasing operational efficiency. Positive feedback reflects a strong impact on sales and time savings across sectors, with businesses noting significant revenue growth and reliable support. Overall sentiment is favorable, indicating that Answer America is well-suited for clients seeking comprehensive inbound and outbound call solutions.
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Select Industry to see insights

Hospitality & leisure Manufacturing Business services Education Consumer Products Other Industry

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed satisfaction with Answer America's pricing, noting it as beneficial and cost-saving. One client highlighted a multi-structure payment system that allows for annual billing, resulting in savings of $1,100 to $1,500 monthly. Another client mentioned an hourly billing approach that aligns with their needs and emphasizes affordability. Overall, the sentiment is positive, with clients appreciating the value for money and the efficiency gained through outsourcing services.
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Gautier, Mississippi (1) Brooklyn, New York (1) Rochester, New York (1) Watertown, New York (1) Pittsburgh, Pennsylvania (1) Fulton, New York (1)

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United Call Center Solutions

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Dearborn, MI

Services provided

10% Call Center Services

20% Conversion Optimization

10% Application Management & Support +9 services

10% Business Consulting

10% Customer Service Outsourcing

10% Sales Outsourcing

5% CRM Consulting and SI

5% Commercial Brokerage Services

5% Commercial Development

5% Commercial Financing

5% Other IT Consulting and SI

5% Transcription

Headquartered in Dearborn, Michigan, United Call Center Solutions is a small Conversion Optimization company. Their services include Conversion Optimization and Call Center Services.
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Integrative Systems

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Itasca, IL

Services provided

10% Call Center Services

15% IT Managed Services

15% IT Staff Augmentation +6 services

10% Accounting

10% Back Office Outsourcing

10% Custom Software Development

10% Enterprise App Modernization

10% Graphic Design

10% Web Development

Integrative Systems is a midsize IT managed services company headquartered in Itasca, Illinois and Pune, India. Their services include IT managed services and IT staff augmentation.
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Edenred Pay USA

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Bonita Springs, FL

Services provided

20% Back Office Outsourcing

20% CRM Consulting and SI

20% Robotics Process Automation +3 services

20% Sales Outsourcing

10% Funding & Investment

10% IT Strategy Consulting

Edenred Pay USA is a CRM consulting and SI company. Located in Bonita Springs, Florida and Secaucus, New Jersey, the agency offers CRM consulting and SI and Back Office Outsourcing.
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nTech Workforce

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Columbia, MD

Services provided

10% Call Center Services

35% IT Staff Augmentation

15% Back Office Outsourcing +7 services

10% Customer Service Outsourcing

10% HR Consulting

10% Recruiting

5% IT Managed Services

3% Staffing

1% HR Outsourcing

1% PEO/Employee Leasing

NTech Workforce is an IT staff augmentation company established in 2005. The agency offers IT staff augmentation and Back Office Outsourcing.
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TLC Tech, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sacramento, CA

Services provided

10% Call Center Services

25% IT Managed Services

15% BI & Big Data Consulting & SI +4 services

15% Cybersecurity

15% IT Strategy Consulting

10% Cloud Consulting & SI

10% Other IT Consulting and SI

IT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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Startek

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Greenwood Village, CO

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Startek is an answering service. The Kingston, Jamaica-based team specializes in Call Center Services and Customer Service Outsourcing.
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Greenwood Village, CO

8200 E. Maplewood Ave, Ste 100,
Greenwood Village, CO 80111
201 - 250

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Simba 7 Media

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Springdale, AR

Services provided

10% Branding

10% Digital Strategy

10% Email Marketing +7 services

10% Graphic Design

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Production

10% Web Design

Branding agency Simba 7 Media is headquartered in Springdale, Arkansas. Their services include Branding and Digital Strategy.
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EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

35% Call Center Services

50% Back Office Outsourcing

15% Customer Service Outsourcing

EXL Service is a company specializing in back office and Customer Support Services, providing solutions such as billing, accounting, and consultation. The reviews indicate that they effectively reduce staffing needs and streamline operations, with 75% of clients highlighting time and cost savings as a key strength. Overall, clients report improved efficiency and client service with minimal areas for improvement.

See all 4 projects

0 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Payment Processing for Education Organization
4.5 — Read more
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Industry Experience

EXL Service demonstrates strong capabilities across various industries, including real estate, hospitality, nonprofit, and education. Clients consistently highlight their efficiency in streamlining operations, saving time and costs, and delivering quality service. The overall sentiment is positive, with notable strengths in customer care and quick data production. Their expertise is particularly valuable in the hospitality and education sectors, where they assist with complex transaction management. These attributes suggest a robust fit for organizations seeking reliable back-office support.
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Real estate Hospitality & leisure Nonprofit Education

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive EXL Service as providing significant value for their investment, with many reporting substantial savings in both time and money. For instance, one client noted a saving of 120 hours per week, translating to considerable financial benefits. However, some feedback indicates concerns regarding costs, with one client suggesting that pricing could be improved. Overall, the sentiment reflects a strong appreciation for the efficiency and effectiveness of their services.
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View projects from:

Dodge City, Kansas (1) Erie, Pennsylvania (1) Charles Town, West Virginia (1)

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TWELVE TABLES

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Tampa, FL

Services provided

10% Branding

10% Business Consulting

10% Content Marketing +7 services

10% Financial Consulting

10% Marketing Strategy

10% Product Design

10% Sales Outsourcing

10% Social Media Marketing

10% Staffing

10% Web Development

TWELVE TABLES is a small branding company. Launched in 2019, the team provides Branding and Marketing Strategy.
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Knoah

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Henderson, NV

Services provided

100% Call Center Services

Knoah is a Henderson, Nevada-based telephone answering service. Their services include Call Center Services.
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ideonovoIT

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Ashburn, VA

Services provided

20% BI & Big Data Consulting & SI

20% Search Engine Optimization

15% Ecommerce Marketing +3 services

15% Marketing Strategy

15% Sales Outsourcing

15% Social Media Marketing

IdeonovoIT is a SEO services firm. They are based in Satkhira, Bangladesh and Ashburn, Virginia and have small team. They focus on Search Engine Optimization and BI & big data consulting & SI.
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Ashburn, VA

20547 Waverly Ct,
Ashburn, VA 20147

See All Locations (2)

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Bilingual LS

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Miami, FL

Services provided

50% Call Center Services

40% Translation

10% Customer Service Outsourcing

Bilingual LS is an answering service. The Miami, Florida-based company was launched in 2010. Their team offers Call Center Services and Translation.
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24/7 SECRETARY

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Ocala, FL

Services provided

80% Call Center Services

20% Back Office Outsourcing

24/7 SECRETARY, an answering service company, is in Ocala, Florida and Dasmariñas, Philippines. Their services include Call Center Services and Back Office Outsourcing.
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Reviews mention Receptive

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Reviewed 1 time in the past 6 months

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Reviewed 1 time in the past 6 months

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Reviews mention Helpful

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Reviewed 1 time in the past 6 months

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Reviews mention Unique expertise

Customer & Ticket Support Services for Beauty Tech Company

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six eleven global services is very responsive

Reviews mention Dedicated

Lead Generation for ERP System Consultancy

Reviewed 10 times in the past 6 months

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Industry Experience

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Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Software Dev & Customer Service Outsourcing for E-Comm Co

Customer Support Management for Home Improvement Retailer

Custom Software Solution for Insurance Company

Call Center Services for IT Company

Industry Experience

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General Inbound Services for Manufacturing Company

Industry Experience

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What Clients Have Said

Reviews mention Exceptional performance

Sales Consulting for Software Development Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Professional

Call Center Services for Healthcare Service Provider

24/7 Call Answering for Construction Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Call Center Services for Party Goods Retailer