Name: Ambs Call Center
Address: 338 W Franklin St, Jackson, United States, MI, 49201, US
Telephone: 8009681181
Price range: < $25
Rating: 4.9

Virtual receptionist and phone answering services

🗣️24/7 Live Agents answered exclusively in the USA
🏆Award-winning service to represent your business
📋Competitive pricing
📲Free portal to view messages, listen to calls and on-call schedule.

Ambs Call Center loves helping businesses like yours succeed. Making sure that when people call into your business, they get an immediate and friendly response is our #1 job.

Min project size
Undisclosed
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Jackson, MI
Year founded
Founded 1932
Languages
Timezones

Service Lines

Call Center Services: 100%

Select Focus Area

Inbound Services

Answering services: 34%
Inbound appointment scheduling: 33%
Virtual receptionist: 33%

Industries

Business services: 25%
Medical: 25%
Utilities: 10%
Advertising & marketing: 5%
Education: 5%
Financial services: 5%
Government: 5%
Information technology: 5%
Legal: 5%
Real estate: 5%
Supply Chain, Logistics, and Transport: 5%

Clients

Small Business (<$10M): 60%
Enterprise (>$1B): 20%
Midmarket ($10M - $1B): 20%

Call Center Services Answering services

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

Ambs Call Center offers competitive pricing and solid value for cost, with clients noting their budget fit and excellent service. Engagements typically range from $10,000 to $50,000 annually, with a focus on after-hours support and customer service. Many clients emphasize the high quality and reliability of their services.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 11 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Contact Center Services Packages

starting at $149/month

Ambs Call Center Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 5.0
Cost 5.0
Willing to Refer 4.9

Top Mentions

Review Highlights

Effective Project Management

Clients consistently commend Ambs Call Center for their organized and timely project management. The team is described as proactive, meeting deadlines, and effectively communicating with clients throughout projects.
Positive Impact on Client Operations

The call center's services have allowed clients to focus on core business operations by freeing up internal resources. This has contributed to increased productivity and profitability for clients.
Successful Call Handling

Ambs Call Center excels in handling after-hours, weekend, and holiday calls, ensuring clients' customers always speak to a live person. This service has led to increased client satisfaction and new business opportunities.
Exceptional Customer Service

Ambs Call Center is repeatedly praised for its excellent customer service. Clients appreciate their professionalism, responsiveness, and ability to handle calls efficiently, enhancing client satisfaction and trust.
Comprehensive Call Coverage

Ambs Call Center provides comprehensive call coverage, including message forwarding and emergency contact. This ensures that clients' customer service is uninterrupted, even outside regular business hours.
Minor Reporting Improvement Suggested

One client suggested more thorough documentation in daily reports, though they acknowledged the call center's ability to provide information promptly upon request.

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Ambs Call Center Reviews

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Call Center Services
Less than $10,000
Jan. 2024 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Ambs Call Center has a good track record in the area."

May 20, 2025

Practice Manager, Healthcare Company

Trevee Oliver-Jenkins

Other industries
Dearborn, Michigan
1-10 Employees
Online Review

Ambs Call Center provides call center services for a healthcare company. The team answers patient calls after hours, takes messages during meetings and lunches, and transfers messages to the client's office.

Thanks to Ambs Call Center's work, the client has missed fewer patient phone calls and improved follow-ups. The team has a good track record in the client's area, provides timely deliverables, and is responsive to needs. Moreover, Ambs Call Center communicates via email and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Practice Manager of a healthcare company.

Describe what your company does in a single sentence.

healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ambs Call Center to accomplish?

Messaging
Answering Service
After hours coverage

SOLUTION

How did you find Ambs Call Center?

company uses them

Why did you select Ambs Call Center over others?

Good value for cost
Referred to me
Company values aligned

How many teammates from Ambs Call Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

-answered patient calls after hours and called the appropriate provider

-took messages during meetings and lunch hour and transferred those messages to the office

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

less missed patient phone calls and better follow up

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes

What was your primary form of communication with Ambs Call Center?

Email or Messaging App

What did you find most impressive or unique about this company?

They were also used by my previous employer so Ambs Call Center has a good track record in the area.

Are there any areas for improvement or something Ambs Call Center could have done differently?

RATINGS

5.0

Call Center Services
Confidential
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their leadership, integrity, and forward-thinking impress us."

Feb 3, 2025

Executive, TriageLogic

Anonymous

Other industries
Jacksonville, Florida
51-200 Employees
Online Review
Verified

Ambs Call Center provides call center services to a health call center. The team manages frontend calls and integrates with the client's services via API.

Ambs Call Center's efforts have demonstrated success in client satisfaction. The team has successfully integrated into the client's services and delivered on time. They also demonstrate leadership, integrity, and a forward-thinking approach. Moreover, they communicate via online meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive of TriageLogic

Describe what your company does in a single sentence.

We are a URAC-accredited health call center that provides telehealth technology and services for remote nursing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ambs Call Center to accomplish?

Front end calls
INtegrate with our systems

SOLUTION

How did you find Ambs Call Center?

Online Search
Other

Why did you select Ambs Call Center over others?

High ratings
Great culture fit
Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

front end calls and integrate wiht our services via API

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

client satisfaction and successful integration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

delivered on time

What was your primary form of communication with Ambs Call Center?

Virtual Meeting

What did you find most impressive or unique about this company?

Their leadership, integrity, and forward-thinking impress us.

Are there any areas for improvement or something Ambs Call Center could have done differently?

RATINGS

5.0

Call Center Services
Confidential
May 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Ambs Call Center has done an excellent job and has always been helpful when I have had any questions."

Oct 15, 2024

Office Manager, Heating & Cooling Company

Sue Brown

HVAC
Temperance, Michigan
1-10 Employees
Online Review
Verified

Ambs Call Center has been hired by a heating and cooling company to provide call center services. The team answers the client's calls when the office is closed and relays messages to the correct person.

Ambs Call Center has done an excellent job answering the client's calls and has been helpful throughout the process, consistently responding to the client's questions in a timely manner. The team is always looking for ways to improve their services and remains in constant contact with the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Office Manager of a heating and cooling company

Describe what your company does in a single sentence.

We do service and installations of HVAC equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ambs Call Center to accomplish?

To answer our phones professionally and relay messages swiftly & correctly.

SOLUTION

How did you find Ambs Call Center?

Online Search

Why did you select Ambs Call Center over others?

High ratings
Pricing fit our budget
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering our phones when the office is closed and relaying the messages to the correct person.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

AMBS Call Center helped our business by answering our calls when we were not able to be in the office. Ambs Call Center has done an excellent job and has always been helpful when I have had any questions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have always responded to any questions in a timely manner.

What was your primary form of communication with Ambs Call Center?

Virtual Meeting

What did you find most impressive or unique about this company?

They are in constant contact with me. Always checking in to see if there is anything they can do to improve their service.

Are there any areas for improvement or something Ambs Call Center could have done differently?

None at this time.

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"100% of our customers now talk to a human when they call into our facility for service."

May 20, 2020

President, Jim Winter Auto Group

Rich Walicki

Automotive
Jackson, Mississippi
51-200 Employees
Online Review
Verified

Ambs Call Center provided after-hours call support. They provided a human point of contact to receive calls and made sure to forward them to the appropriate teammate in an emergency.

Ambs Call Center has provided excellent service. Thanks to the information they gathered, the client has acquired new customers. Their workflow was excellent, and the team was characterized by their responsiveness and reliability. There aren't any areas of suggested improvement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Jim Winter Auto Group is a New and Pre-Owned vehicle dealership with Service and Collision Centers along with retail vehicle detailing and Parts operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ambs Call Center?

We needed phone coverage after hours for emergency customer issues and after-hours sales and service lead collection.

What were your goals for this project?

100% of our customers now talk to a human when they call into our facility for service.

SOLUTION

How did you select this vendor?

Personal Relationship with owners' families.

Describe the project in detail.

Answering phones and communicating messages or making emergency contact with a member of our staff when necessary.

What was the team composition?

Part time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have connected with and made sales to several customers based on information gathered by Ambs.

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive about this company?

Responsiveness and Reliablilty

Are there any areas for improvement?

None.

RATINGS

5.0

Call Center Services
Less than $10,000
January 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were very good at following up."

Jun 13, 2019

Owner/Operator, Trailer Consignments, LLC

Andy Hedberg

Utilities
Lansing, Michigan
1-10 Employees
Online Review
Verified

Ambs Call Center provided answering and message-taking services. They set up an answering system using .wav audio files they were provided with.

Callers are now able to leave messages at any time of day thanks to AMbs Call Center’s services. They excelled at proactive communication and instituted a smooth collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner/operator of Trailer Consignments LLC, a trailer sales and rental business in Lansing, Michigan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ambs Call Center?

We needed auto-attendant call capture with call routing and voicemail options.

What were your goals for this project?

We wanted to give our clients options to communicate with us, get information, and leave a message.

SOLUTION

How did you select this vendor?

I’ve worked with AMBS with my other businesses. It was an easy choice.

Describe the project in detail.

The project involved providing Ambs with professionally produced auto-attendant messages as Wave (.wav) files from The Production Department, one of my other companies. The process was quite simple.

What was the team composition?

We worked with a single representative from Ambs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Again, the process was very simple

How effective was the workflow between your team and theirs?

It was a very effective system. I never missed a call, and callers were able to leave messages 24/7.

What did you find most impressive about this company?

They were very good at following up.

Are there any areas for improvement?

None.

RATINGS

5.0

Call Center Services
Less than $10,000
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their scripts are excellent, so all callers get the same experience."

Nov 12, 2018

Chief Sales Officer, ERA Reardon Realty

Matt Mansfield

Real estate
Jackson, Michigan
51-200 Employees
Online Review
Verified

AMBS Call Center takes messages and forwards calls during evenings, weekends, and holidays.

Every caller receives a friendly, informative introduction to the company. AMBS Call Center adjusts scripts when necessary and implements feedback rapidly. The team is both personable and proactive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the chief sales officer at ERA Reardon Realty, with eight offices serving Southern Michigan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AMBS Call Center?

We hired them for after-hours, weekend, and holiday call coverage.

What were your goals for this project?

We wanted our after-hours leads to be answered by a live person to boost conversions.

SOLUTION

How did you select this vendor?

AMBS Call Center is local, and its owners are active in the business community.

Describe the project in detail.

They provide call coverage for three offices from 5:30 p.m. to 8:30 a.m. They work Monday through Friday, plus weekends and holidays. They forward calls and leads to around 45 of our agents.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I love that callers get a personal greeting with our company name. It prevents frustration among people who don't want to end up in a voice mailbox. Their scripts are excellent, so all callers get the same experience.

How effective was the workflow between your team and theirs?

It's excellent. We modify scripts and call flows as situations evolve.

What did you find most impressive about this company?

I appreciate their personal service. We can always review results, give feedback, and modify services.

Are there any areas for improvement?

No.

RATINGS

5.0

"I love working with them."

Call Center Services
$10,000 to $49,999
Oct. 2012 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.0

"Our company has become more profitable since using them."

Nov 2, 2017

Administration Manager, Retail Company

Anonymous

Retail
Hyattsville, Maryland
201-500 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

I never handled this in-house. My firm requires inbound services to foster a more engaging experience with our customers. We find phone communication, rather that text or email, let's our customers know we care about them.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle about 250 calls per day.

What challenge were you trying to address with the service provider?

Ambs Call Center is a well-known company and has the services we need to foster a more engaging experience for our customers.

SOLUTION

What was the scope of the service provider's involvement?

They process our orders and answer our calls.

Could you describe the pricing structure and how they billed you?

This is a short-term need, so we are on an hourly billing structure.

How did you come to work with this service provider?

We researched other companies online and Ambs seemed the most promising for us.

How would you assess the service provider for answering calls, customer service, and communication?

They are reliable and efficient in this regard.

How much time, in hours, does this service provider save you each month?

10 hours and $500 per week.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

No company is as great as AMBS. We love how they have saved us money. Our company has become more profitable since using them and the client experience has improved significantly.

What are the service provider's strengths?

Everything. They are perfect.

How can the service provider improve?

Nothing. I am completely satisfied.

How long has your company been working with this service provider?

We have been together since October 30th, 2012 and it is ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

RATINGS

4.5

Showing 11-17 of 17 Reviews

Ambs Call Center's Answering Service Plan

Get the best rates from the top answering service company in the US, founded in 1932. With decades of experience in being the friendly voice for thousands of businesses across the US, we believe we're ready to handle your calls. Want more information? Visit our pricing page today at https://www.ambscallcenter.com/answering-service-pricing.

Small

100 minutes or 1+ calls each day.

$149 /month

24/7/365 Coverage
100% US Based Agents
Customized Smart Scripting
Award Winning Service
HIPAA Compliant

Medium

500 minutes or 10+ calls each day.

$600 /month

24/7/365 Coverage
100% US Based Agents
Customized Smart Scripting
Award Winning Service
HIPAA Compliant

Large

2500+ minutes for large enterprises.

$2,945 /month

24/7/365 Coverage
100% US Based Agents
Customized Smart Scripting
Award Winning Service
HIPAA Compliant

Features	Small $149 /mo	Medium $600 /mo	Large $2,945 /mo
24/7/365 Coverage
100% US Based Agents
Customized Smart Scripting
Award Winning Service
HIPAA Compliant
No Holiday Charges
Local Phone Numbers
Employee Call-Off Hotlines
Answering Services
Virtual Receptionist
Dispatching
Sales Lead Capture
Event Registration
Emergency Line Coverage
Custom Message Delivery

Small $149 /mo
24/7/365 Coverage
100% US Based Agents
Customized Smart Scripting
Award Winning Service
HIPAA Compliant
No Holiday Charges
Local Phone Numbers
Employee Call-Off Hotlines
Answering Services
Virtual Receptionist
Dispatching
Sales Lead Capture
Event Registration
Emergency Line Coverage
Custom Message Delivery

Medium $600 /mo
24/7/365 Coverage
100% US Based Agents
Customized Smart Scripting
Award Winning Service
HIPAA Compliant
No Holiday Charges
Local Phone Numbers
Employee Call-Off Hotlines
Answering Services
Virtual Receptionist
Dispatching
Sales Lead Capture
Event Registration
Emergency Line Coverage
Custom Message Delivery

Large $2,945 /mo
24/7/365 Coverage
100% US Based Agents
Customized Smart Scripting
Award Winning Service
HIPAA Compliant
No Holiday Charges
Local Phone Numbers
Employee Call-Off Hotlines
Answering Services
Virtual Receptionist
Dispatching
Sales Lead Capture
Event Registration
Emergency Line Coverage
Custom Message Delivery

Our Story

At Ambs Call Center, our vision is to empower businesses with seamless customer connection and advance deep-learning powered insights from every call.

Our mission: to answer every call in a friendly, data-driven way so you never miss an opportunity. Founded on family values of integrity, respect and quality, our team blends 24/7 U.S.-based service with advanced analytics—so you gain both exceptional support and actionable research from your inbound data.

Premier Verified means Clutch independently confirmed Ambs Call Center is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 16 verified client reviews averaging 4.9 stars.

Learn More

Verified Client Reviews: 16

Overall Review Rating: 4.9

Source: Clutch

Last Updated: August 12, 2026

Business Entity

Business Entity Name	Ambs Message Center, Inc.
Source	Michigan Corporations Division
Jurisdiction of Formation	Michigan
Date of Formation	January 1, 1991
Status	Active
Last Updated	November 1, 2020
ID	800419547

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	December 17, 2020

Learn More About The Clutch Verification Process

Locations (2)

338 W Franklin St Jackson, MI, United States 49201

31 - 40

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Ambs Call Center

Virtual receptionist and phone answering services

2 Languages that we service

1 Timezone that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Ambs Call Center Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Project Management

Positive Impact on Client Operations

Successful Call Handling

Exceptional Customer Service

Comprehensive Call Coverage

Minor Reporting Improvement Suggested

Reviews mentioning:

Ambs Call Center Reviews

Call Center Services for Healthcare Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Health Call Center

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Heating & Cooling Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Automotive Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Capture for Trailer Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Office Call Coverage for Real Estate Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Inbound Appointment Setting for Retail Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Packages

Ambs Call Center's Answering Service Plan

Small

Medium

Large

About the Team

Our Story

Verification

Business Entity

Credit Report Results

Location

Locations (2)