Workforce Automation. Guaranteed Results.
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.
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Undisclosed
Undisclosed
50 - 249
Founded 1995
Alpharetta, GA
headquarters
other locations
-
152 City RoadLondon EC1V 2NXUnited Kingdom
Focus
Service lines
Voice Services
Artificial Intelligence
Business Consulting
Client focus
Enterprise (>$1B)
Midmarket ($10M - $1B)
Industry focus
Financial services
Medical
Telecommunications
AI Focus
Voice/Call Center Services
Portfolio
Key clients:
AccorHotels, British Gas, The General, Premier Bank, Sprint
Workforce Automation
Call Handling Automation, Agent Off-Phone Activities, Adherence Automation use cases