Workforce Automation. Guaranteed Results.

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

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Undisclosed
Undisclosed
50 - 249
Founded 1995
Alpharetta, GA
headquarters
  • Mansell Two, 3650 Mansell Road, Suite 500
    Alpharetta, GA 30022
    United States
other locations
  • 152 City Road
    London EC1V 2NX
    United Kingdom

Focus

Service lines
50%
30%
20%
Voice Services
Artificial Intelligence
Business Consulting
Client focus
60%
40%
Enterprise (>$1B)
Midmarket ($10M - $1B)
Industry focus
25%
20%
20%
13%
10%
7%
5%
Financial services
Medical
Telecommunications
AI Focus
100%
Voice/Call Center Services
100%

Portfolio

Key clients: 

AccorHotels, British Gas, The General, Premier Bank, Sprint

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