Workforce Automation. Guaranteed Results.

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1995
Show all +
Alpharetta, GA
headquarters
  • Mansell Two, 3650 Mansell Road, Suite 500
    Alpharetta, GA 30022
    United States
other locations
  • 152 City Road
    London EC1V 2NX
    United Kingdom

Portfolio

Key clients: 

AccorHotels, British Gas, The General, Premier Bank, Sprint

Workforce Automation

Call Handling Automation, Agent Off-Phone Activities, Adherence Automation use cases