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Top Usability Testing Companies in the United States

Ratings Updated: March 6, 2026
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15 Leaders 15 Contenders

2,521 Companies

Country: United States
User Experience Focus: Usability Testing

List of the Top United States Usability Testing Firms

  • Featured

    What are Featured Providers?

    QAlified Logotype

    QAlified

    4.9 21 reviews
    Premier Verified
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Serves United States

    Services provided

    100% Application Testing

    Focus Areas

    QAlified is a company specializing in UX/UI design services, focusing on user-centered and digital interface design. Reviews highlight their effective communication and thorough project management, with 100% of feedback noting successful identification and resolution of UX issues. Despite initial language challenges, QAlified swiftly adapted to client needs, ensuring a smooth collaboration.

    See all 21 projects

    Reviews mention Great project management

    Clients have consistently praised QAlified for their exceptional project management. One notable feedback highlighted their well-structured approach, providing clear timelines and guidance on deliverables. The Engineering Manager from Glossi emphasized QAlified's fast response rates and willingness to collaborate on solutions, ensuring alignment with project goals. Overall, the sentiment reflects a strong appreciation for their organized management style and commitment to client needs, making them a reliable partner.
    • App Testing for Content Creation Platform
      5.0 Jul 31, 2024

      Their project management was well-structured and provided a clear timeline and guidance on the intermediate deliverables and plan. We have a shared Slack channel and their response rate is always extremely fast at all hours of the day. They are always willing to work with us to find the best solutions to our goals, even if they don't fit in perfectly with their existing infrastructure.

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    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, QAlified has received positive feedback for their quality assurance services, particularly in enhancing website stability through thorough testing and structured defect reporting. Clients noted their strong project management, timely deliverables, and seamless integration into existing workflows. One client highlighted QAlified's transparency and cultural alignment, fostering a collaborative environment. While there is potential for earlier adoption of test automation, overall sentiment remains highly favorable, emphasizing trust and effective communication.
    Read 1 Recent Review
    0 of 1 UX/UI Design reviews are 5 stars
    Less than $10,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web App UX for Lending Company

    4.0 — After getting to know the internal system, QAlified worked on the UX of a web app. They identified problem areas and also advised on how to improve the product. Read more
    Read 1 Review

    Industry Experience

    QAlified has demonstrated strong expertise across multiple industries, including healthcare, media, education, and manufacturing. Clients praised their thoroughness in quality assurance, performance testing, and usability, resulting in improved application reliability and user satisfaction. Overall sentiment is highly positive, highlighting their adaptability, effective communication, and commitment to delivering quality solutions. Companies in healthcare, media, and education particularly benefited from their tailored approach, making QAlified a suitable partner for organizations seeking robust testing and quality assurance services.

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    Select Industry to see insights

    Information technology IT Services Media Software Advertising & marketing Manufacturing Education Government Retail
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  • MilVet Media Logotype

    Not yet reviewed

    Undisclosed
    $100 - $149 / hr
    2 - 9
    San Marcos, CA

    Services provided

    10% UX/UI Design
    15% Digital Strategy
    15% Web Development +6
    10% Content Marketing
    10% Content Writing Services
    10% Conversion Optimization
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    MilVet Media is a Digital Strategy company launched in 2013. The team provides Digital Strategy and Web Development.

    Read more
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  • Matumba Logotype

    5.0 5 reviews
    $1,000+
    $25 - $49 / hr
    2 - 9
    Clearwater, FL

    Services provided

    10% UX/UI Design
    30% Search Engine Optimization
    25% Web Development +5
    10% E-Commerce Development
    10% Web Design
    5% Content Marketing
    5% Logo
    5% Social Media Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Matumba provides services in website development, SEO promotion, and internet marketing. The reviews highlight Matumba's exceptional professionalism, timely delivery, and effective project management, leading to increased traffic and client acquisition for their customers. Clients appreciate their cost-effectiveness and dedication, often recommending Matumba for their reliable and quality service in executing projects.

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  • MacDragon Web design and marketing Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Winooski, VT

    Services provided

    10% UX/UI Design
    30% Web Development
    20% Marketing Strategy +3
    20% Search Engine Optimization
    10% Business Consulting
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    MacDragon Web design and marketing is a Winooski, Vermont-based website development firm. They offer Web Development and Marketing Strategy and were founded in 2006.

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  • Ekohe Logotype

    4.9 4 reviews
    $10,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Services provided

    10% UX/UI Design
    20% AI Development
    10% BI & Big Data Consulting & SI +6
    10% Custom Software Development
    10% E-Commerce Development
    10% Enterprise App Modernization
    10% IT Strategy Consulting
    10% Mobile App Development
    10% Web Design

    Focus Areas

    33% Usability Testing
    34% UX Strategy
    33% User Research

    Ekohe is a versatile company specializing in UX/UI and full-stack development, known for their expertise in creating intuitive digital interfaces and implementing AI/ML solutions. With positive feedback from 100% of reviewers, clients commend their dedication to seamless user experiences and effective project management, although some suggest improvements in time management. Their unparalleled commitment to quality and open communication fosters strong client relationships.

    See all 4 projects
    1 of 1 Usability Testing reviews is 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Usability Testing Experience

    Ekohe has received overwhelmingly positive feedback for their Usability Testing services, with 90% of reviewers noting their expertise and effective project management. Clients appreciate their commitment to operational excellence and timely delivery, even under pressure. Key strengths include a robust organizational system and a human-centered approach fostering open communication. 80% of clients highlighted Ekohe's adaptability in meeting changing requirements. Overall, their dedication to client satisfaction and quality service delivery strongly impacts their project outcomes.

    Read Most Recent Review
    3 of 3 UX/UI Design reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Full Stack, Web Dev & UI/UX Design for Podcast Platform

    5.0 — Ekohe developed a website for a podcast platform, including designing the UI/UX. They also provided business consulting services and assisted with full stack development, data science, and AI/ML Read more
    Read 3 Reviews

    Industry Experience

    Ekohe demonstrates strong expertise across several industries, including Retail, Media, Software, and Information Technology. In Retail, they excelled in eCommerce development, significantly increasing revenues and enhancing customer experiences. Their work in Media involved sophisticated UX/UI and AI/ML implementations that boosted user engagement. In Software, they delivered effective GUI solutions, and in IT, their support for high-stakes international events showcased their robust project management and operational reliability. Overall, Ekohe is well-suited for clients in dynamic, technology-driven environments.

    Read All Reviews

    Select Industry to see insights

    Retail Media Software Information technology

    New York, NY

    43 W 23rd St
    New York, NY 10010

    2 - 5

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  • Carroll Design Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    2 - 9
    Westford, MA

    Services provided

    10% UX/UI Design
    80% Product Design
    10% Graphic Design

    Focus Areas

    34% Usability Testing
    33% UX Strategy
    33% User Research

    Carroll Design is a Product Design company. Their small team of employees is based in Westford, Massachusetts. Their team focuses on Product Design and UX/UI Design.

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  • PentaPlus Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    New York, NY

    Services provided

    10% UX/UI Design
    25% Social Media Marketing
    20% Search Engine Optimization +6
    10% E-Commerce Development
    10% Pay Per Click
    10% Web Development
    5% API Development
    5% Content Writing Services
    5% Custom Software Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    PentaPlus is a social media marketing company. The firm is located in New York, New York. Their services include Social Media Marketing and Search Engine Optimization.

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  • Technologia Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    St. Petersburg, FL

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Custom Software Development +6
    10% E-Commerce Development
    10% Graphic Design
    10% Mobile App Development
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Technologia, a web development firm, was established in 2017. They specializes in Web Development and Social Media Marketing.

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  • Steve Moore Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    Medford, OR

    Services provided

    100% UX/UI Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    UX company Steve Moore is in Medford, Oregon. They offer UX/UI Design.

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  • Pactica Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    Freelancer
    Kensington, MD

    Services provided

    40% UX/UI Design
    50% Product Design
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Pactica, a Product Design company, is based in Kensington, Maryland. Founded in 2012, the team offers Product Design and UX/UI Design.

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  • Akil Ashraful Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    Freelancer
    Austin, TX

    Services provided

    30% UX/UI Design
    25% Product Design
    15% Mobile App Development +3
    10% Low/No Code Development
    10% Web Design
    10% Web Development

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Akil Ashraful is an UX design company. Launched in 2022, their team focuses on UX/UI Design and Product Design.

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  • higroup Logotype

    4.9 15 reviews
    $25,000+
    $50 - $99 / hr
    10 - 49
    New York, NY

    Services provided

    10% UX/UI Design
    40% Custom Software Development
    20% Web Development +3
    10% AI Development
    10% DevOps Managed Services
    10% Mobile App Development

    Focus Areas

    10% Usability Testing
    50% UX Strategy
    40% User Research

    higroup is a versatile digital agency specializing in UX/UI and user-centered design, providing services such as software development, marketplace creation, and app development. Reviews indicate a 100% positive feedback rate, highlighting their strong project management, timely delivery, and creative problem-solving. Approximately 80% of reviewers commend higroup's collaborative approach and responsiveness, emphasizing their technical expertise and professional communication.

    See all 15 projects
    6 of 6 UX/UI Design reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    UX/UI Design & Software Dev for AI Building Design Platform

    5.0 — higroup developed an AI building design platform. The team was responsible for integrating a patented algorithm building technology, conceptualization, and product deployment. Read more
    Read 6 Reviews

    Industry Experience

    HiGroup has demonstrated expertise across various industries, including Fitness, Financial Services, Education, and others. Their strengths lie in delivering timely, well-communicated projects with a strong focus on user experience and technical excellence. Positive feedback highlights their responsiveness, strong project management, and the ability to provide tailored solutions. Particularly, they excel in developing user-friendly applications and systems, making them a suitable choice for companies in need of software development and digital transformation.

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    Select Industry to see insights

    Fitness IT Services GPS, Navigation & GIS Construction Consumer Products Software Consulting Financial services Advertising & marketing Education

    Average Project Cost Breakdown

    $10,000 to $49,000 (9) Less than $10,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently praised the company's cost-effectiveness and value for money. For instance, one client noted that HiGroup's pricing fit their budget while providing great value, emphasizing a good culture fit. Another client highlighted that their investment yielded a successful marketplace launch, exceeding expectations. Overall, feedback reflects satisfaction with the balance of quality and affordability, with many clients expressing a willingness to recommend HiGroup based on their positive experiences.
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    Slovenia (7) United States (3) Germany (1)
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  • Joe King Studios Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer
    Stafford, VA

    Services provided

    15% UX/UI Design
    40% Web Design
    25% Graphic Design +2
    10% Branding
    10% Low/No Code Development

    Focus Areas

    45% Usability Testing
    35% UX Strategy
    20% User Research

    Joe King Studios is a web design agency founded in 2012. Their services include Web Design and Graphic Design.

    Read more
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  • Rocky Mountain Web Design Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    Freelancer
    Colorado Springs, CO

    Services provided

    15% UX/UI Design
    60% Web Design
    15% Social Media Marketing +1
    10% Graphic Design

    Focus Areas

    50% Usability Testing
    50% UX Strategy

    Rocky Mountain Web Design is a web design agency. Established in 2022, the team provides Web Design and Social Media Marketing.

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  • Qatronix Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Milpitas, CA

    Services provided

    20% UX/UI Design
    80% Application Testing

    Focus Areas

    100% Usability Testing

    Qatronix is an Application Testing company. They are headquartered in Milpitas, California and have small team. Their team offers Application Testing and UX/UI Design.

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  • HANDBOOK Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Washington, DC

    Services provided

    10% UX/UI Design
    30% Web Development
    15% Low/No Code Development +4
    15% Search Engine Optimization
    10% Branding
    10% Business Consulting
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Located in Washington, District of Columbia, HANDBOOK is a web development company. Their services include Web Development and Search Engine Optimization.

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  • Kodr Technologies Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    West Palm Beach, FL

    Services provided

    10% UX/UI Design
    30% Web Development
    10% Branding +6
    10% Content Marketing
    10% Digital Strategy
    10% Search Engine Optimization
    10% Web Design
    5% Graphic Design
    5% Logo

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Website development firm Kodr Technologies is in West Palm Beach, Florida. They specialize in Web Development and Branding.

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  • SUUR Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Fort Collins, CO

    Services provided

    25% UX/UI Design
    25% Branding
    25% Logo +1
    25% Web Design

    Focus Areas

    20% Usability Testing
    50% UX Strategy
    30% User Research

    SUUR is a branding company launched in 2020. The team provides Branding and Web Design.

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  • Sick Day Design Co Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Pittsburgh, PA

    Services provided

    10% UX/UI Design
    20% Web Development
    10% Branding +6
    10% Digital Strategy
    10% Graphic Design
    10% Logo
    10% Print Design
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Sick Day Design Co, a web development company, was established in 2021. The small team provides Web Development and Branding.

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  • Digital Roots Media Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Phoenix, AZ

    Services provided

    10% UX/UI Design
    35% Web Design
    30% Web Development +4
    10% Low/No Code Development
    5% Conversion Optimization
    5% Logo
    5% Search Engine Optimization

    Focus Areas

    40% Usability Testing
    40% User Research
    20% UX Strategy

    Based in Pimpri-Chinchwad, India and Phoenix, Arizona, Digital Roots Media is a small web design agency. Their services include Web Design and Web Development.

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    Phoenix, AZ

    Northern Avenue
    Phoenix, AZ 85021

    6 - 9

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  • Arcade of Design Studio Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Brooklyn, NY

    Services provided

    15% UX/UI Design
    30% Branding
    30% Graphic Design +1
    25% Print Design

    Focus Areas

    20% Usability Testing
    40% UX Strategy
    40% User Research

    Arcade of Design Studio is a branding firm. In Brooklyn, New York, the company was established in 2009. Their services include Branding and Graphic Design.

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  • HERETIC Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    2 - 9
    New York, NY

    Services provided

    10% UX/UI Design
    10% Branding
    10% Email Marketing +7
    10% IT Managed Services
    10% IT Strategy Consulting
    10% Mobile App Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    40% Usability Testing
    30% UX Strategy
    30% User Research

    HERETIC is an user experience company. The team specializes in UX/UI Design and Branding, and the agency is located in New York, New York.

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  • Ashira Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9
    New York, NY

    Services provided

    20% UX/UI Design
    20% Graphic Design
    20% Product Design +3
    20% Social Media Marketing
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Ashira is a social media marketing agency established in 2024. The firm focuses on Social Media Marketing and Web Design, and is small.

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  • Customer Connector Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9
    Norman, OK

    Services provided

    15% UX/UI Design
    35% Web Development
    20% Web Design +3
    10% Other Digital Marketing
    10% Pay Per Click
    10% SMS Marketing

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Customer Connector is a web development company established in 2022. The team offers Web Development and Web Design and is in Norman, Oklahoma.

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  • Piko Logotype

    Not yet reviewed

    $25,000+
    $200 - $300 / hr
    2 - 9
    Boston, MA

    Services provided

    20% UX/UI Design
    20% Branding
    20% Graphic Design +2
    20% Marketing Strategy
    20% Web Design

    Focus Areas

    20% Usability Testing
    60% User Research
    20% UX Strategy

    Piko is a Boston, Massachusetts-based branding company. The team specializes in Branding and Marketing Strategy.

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  • Luma Digital Marketing Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Bloomington, IN

    Services provided

    10% UX/UI Design
    70% Search Engine Optimization
    20% Web Design

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Luma Digital Marketing is a Bloomington, Indiana-based SEO services firm. Their services include Search Engine Optimization and Web Design.

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  • ZAPTA Technologies Logotype

    4.9 33 reviews
    $10,000+
    $25 - $49 / hr
    50 - 249
    Houston, TX

    Services provided

    10% UX/UI Design
    25% Custom Software Development
    20% Mobile App Development +3
    20% Web Development
    15% AI Development
    10% IT Staff Augmentation

    Focus Areas

    25% Usability Testing
    40% User Research
    35% UX Strategy

    ZAPTA Technologies offers comprehensive services in UX/UI design, web, and software development, with a focus on user-centered design and digital interface design. Reviews highlight their efficient project management and consistent delivery of high-quality, user-friendly solutions. With over 90% positive feedback, clients commend their innovative approach and responsiveness, with 70% appreciating their ability to exceed expectations through cutting-edge design and effective collaboration.

    See all 33 projects

    Reviews mention High-quality work

    Clients consistently highlight ZAPTA Technologies for delivering high-quality work, particularly in UI/UX design and web development. One client noted their impressive ability to create an automated, user-friendly platform, while another praised the visually stunning and functional website designed for their business, resulting in significant increases in online sales and traffic. Overall, the sentiment reflects strong satisfaction with the quality of deliverables and project management, although some clients suggested improvements in proactive communication.
    • Web & Software Dev Services for Software Company
      5.0 May 16, 2024

      ZAPTA Technologies distinguishes itself through its exceptional prowess in innovative software development, where it adeptly harmonizes sophisticated technology with intuitive usability. Their commitment to pushing the boundaries of what's possible in the realm of software engineering sets them apart as trailblazers in the industry. With a keen understanding of evolving user needs and an unwavering dedication to crafting seamless digital experiences, ZAPTA consistently delivers solutions that not only meet but exceed client expectations.

      Read Full Review
    • Web Design & Development for Digital Finance Company
      5.0 Feb 16, 2024

      Partnering with ZAPTA proved transformative. User engagement metrics soared, with website traffic experiencing a meteoric rise. This wasn't just meeting expectations; it was exceeding them by leaps and bounds. ZAPTA's strategic vision and technical prowess demonstrably fueled measurable progress and exceptional success. Their ability to consistently deliver impactful results makes them a partner we wholeheartedly endorse.

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    • UI/UX Design, Web & Mobile App Dev for Software Company
      5.0 Jan 31, 2024

      ZAPTA Tech consistently delivered daily updates, demonstrating commitment and completed the project on schedule. Their dedication ensured successful outcomes and timely completion of milestones. ZAPTA's project management was impeccable, ensuring timely delivery of all items. Their responsiveness to our needs was commendable, demonstrating a commitment to meeting expectations.

      Read Full Review
    • Custom Web App Development & UX/UI Design for Healthcare Co
      5.0 Oct 16, 2024

      ZAPTA’s project management was exemplary, consistently ensuring the timely delivery of all project components. Their responsiveness to our needs was exceptional, highlighting their dedication to meeting and exceeding expectations. Their professionalism and reliability were evident throughout the project, showcasing their ability to efficiently manage tasks and deliver outstanding results.

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    • Web-Based Platform Dev for Media Company
      5.0 Jan 19, 2026

      We were impressed by their ability to develop an automated, user-friendly platform that seamlessly manages and analyzes site images with minimal manual effort.

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    Read All Reviews
    1 of 3 reviews are 5 stars
    2 new reviews for UX/UI Design services
    $10,000 – $49,000 avg. project cost

    Reviewed 3 times in the past 6 months

    In the past six months, ZAPTA Technologies has received positive feedback for their collaborative approach and effective project management. Clients praised their communication and technical innovation, particularly in developing automated platforms that enhance operational efficiency. One client highlighted significant cost and time savings achieved through AI development, while another noted the user-friendly design of their web-based solutions. Areas for improvement included more proactive documentation sharing, but overall sentiment remains highly favorable.
    Read 3 Recent Reviews

    Industry Experience

    ZAPTA Technologies has demonstrated expertise across diverse industries, notably Media, Financial Services, Real Estate, and Gaming. Clients commend their innovative UI/UX designs, advanced web development, and project management capabilities, with a focus on user engagement and operational efficiency. The overall sentiment reflects strong satisfaction with their responsiveness and technical acumen, particularly in sectors requiring complex software solutions. This company stands out as a suitable partner for clients in Media, Finance, and Real Estate seeking cutting-edge digital solutions.

    Read All Reviews

    Select Industry to see insights

    Healthcare Software Financial services Sports Real estate Design Consulting Media Gaming

    View projects from:

    Germany (3) United States (3) Belgium (1) Canada (1) Hong Kong (1) Italy (1) Netherlands (1) Sweden (1) United Arab Emirates (1)
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  • OffSure Software Solutions Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Austin, TX

    Services provided

    20% UX/UI Design
    20% Cloud Consulting & SI
    20% Mobile App Development +3
    20% Web Development
    10% Custom Software Development
    10% Low/No Code Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    OffSure Software Solutions is an user experience company launched in 2014. The firm offers UX/UI Design and cloud consulting & SI, and is small.

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  • Phoenix SEO Geek Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    Freelancer
    Phoenix, AZ

    Services provided

    10% UX/UI Design
    20% Search Engine Optimization
    10% Conversion Optimization +7
    10% Market Research
    10% Pay Per Click
    10% Social Media Marketing
    10% Video Marketing
    10% Web Development
    5% Content Marketing
    5% Marketing Strategy

    Focus Areas

    30% Usability Testing
    40% UX Strategy
    30% User Research

    Google states, “Local listings show up when people search for places Near Their location regarding Map listings. So, for example, you’ll probably see local links if you search for ‘Your City

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  • Epkes Creative Studio Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    Portland, OR

    Services provided

    100% UX/UI Design

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Epkes Creative Studio is a small user experience agency established in 2002. Their services include UX/UI Design.

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  • aashir.design Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    Freelancer
    Sheridan, WY

    Services provided

    35% UX/UI Design
    35% Web Design
    30% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Aashir.design is a web design company located in Sheridan, Wyoming. They focus on Web Design and UX/UI Design.

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  • MDX Interactive Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Dearborn, MI

    Services provided

    20% UX/UI Design
    20% E-Commerce Development
    20% Search Engine Optimization +2
    20% Web Design
    20% Web Development

    Focus Areas

    100% Usability Testing

    MDX Interactive, a small UX design company, is based in Dearborn, Michigan. Their services include UX/UI Design and E-Commerce Development.

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  • WeeConv Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Austin, TX

    Services provided

    20% UX/UI Design
    20% API Development
    20% Application Testing +2
    20% Mobile App Development
    20% Web Development

    Focus Areas

    100% Usability Testing

    Launched in 2019, WeeConv is an UX design agency. The small team specializes in UX/UI Design and Web Development.

    Read more
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  • FeelGood design Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    Freelancer
    Signal Hill, CA

    Services provided

    35% UX/UI Design
    30% Product Design
    25% Digital Strategy +1
    10% Branding

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    FeelGood design is a small UX design agency. They focus on UX/UI Design and Product Design and were founded in 2021.

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  • Webz by Elise Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    Freelancer
    Baltimore, MD

    Services provided

    25% UX/UI Design
    25% Search Engine Optimization
    25% Web Design +1
    25% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Webz by Elise is a SEO services firm launched in 2022. The team offers Search Engine Optimization and Web Design and is in Baltimore, Maryland.

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  • Hyperlynx Studio Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer
    Greenville, SC

    Services provided

    25% UX/UI Design
    25% Ecommerce Marketing
    25% Search Engine Optimization +1
    25% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Launched in 2024, Hyperlynx Studio is a small Greenville, South Carolina-based SEO agency. Their services include Search Engine Optimization and Web Design.

    Read more
    View Profile
  • DreamWeb Studios Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    Freelancer
    Spanish Fork, UT

    Services provided

    20% UX/UI Design
    35% Web Design
    15% Search Engine Optimization +6
    5% Branding
    5% Email Marketing
    5% Graphic Design
    5% Market Research
    5% Print Design
    5% Web Development

    Focus Areas

    25% Usability Testing
    50% UX Strategy
    25% User Research

    DreamWeb Studios is a small web design agency. Founded in 2020, the team offers Web Design and UX/UI Design.

    Read more
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  • Maestro Digital Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Los Angeles, CA

    Services provided

    15% UX/UI Design
    15% Branding
    15% Search Engine Optimization +8
    10% Logo
    10% Pay Per Click
    10% Social Media Marketing
    5% Graphic Design
    5% Market Research
    5% Marketing Strategy
    5% Mobile App Development
    5% Web Development

    Focus Areas

    20% Usability Testing
    60% UX Strategy
    20% User Research

    Established in 1984, Maestro Digital is an user experience agency. The team offers UX/UI Design and Branding.

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  • Agile Clouders, Inc. Logotype

    5.0 1 review
    $50,000+
    $50 - $99 / hr
    10 - 49
    Glendale, CA

    Services provided

    10% UX/UI Design
    20% Custom Software Development
    10% Mobile App Development +9
    10% Product Design
    10% Web Design
    10% Web Development
    5% AI Development
    5% API Development
    5% DevOps Managed Services
    5% Graphic Design
    5% IT Strategy Consulting
    5% Microservices Architecture Services

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Agile Clouders, Inc. specializes in developing custom web applications, providing precise calculations, and enhancing customer handling capabilities. The reviews highlight their professionalism, prompt delivery, and effective communication, with clients expressing satisfaction over zero-error outcomes and the ability to accommodate an unlimited number of customers. Agile Clouders, Inc. is praised for their problem-solving skills and personalized approach, with no noted areas for improvement.

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  • A-CX Logotype

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    10 - 49
    San Jose, CA

    Services provided

    10% UX/UI Design
    20% Custom Software Development
    20% Cybersecurity +6
    15% AI Development
    10% AI Consulting
    10% Web Design
    5% Enterprise App Modernization
    5% Mobile App Development
    5% Web Development

    Focus Areas

    40% Usability Testing
    40% User Research
    20% UX Strategy

    Located in San Jose, California and Vancouver, Canada, A-CX is a Cybersecurity company. They focus on Cybersecurity and Custom Software Development and were launched in 2020.

    Read more
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  • Level Five Solutions Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Overland Park, KS

    Services provided

    40% UX/UI Design
    20% Branding
    20% Market Research +1
    20% Marketing Strategy

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Level Five Solutions Inc. Is an UX design agency. They are in Overland Park, Kansas. Their team provides UX/UI Design and Branding.

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  • StarCima, LLC Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    Freelancer
    Joshua, TX

    Services provided

    20% UX/UI Design
    20% Search Engine Optimization
    20% Social Media Marketing +2
    20% Web Design
    20% Web Development

    Focus Areas

    45% Usability Testing
    40% UX Strategy
    15% User Research

    StarCima, LLC is a social media marketing firm. They are in Joshua, Texas and have small team of experts. Their services include Social Media Marketing and Search Engine Optimization.

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  • Pynnacle Logotype

    Not yet reviewed

    $1,000+
    $150 - $199 / hr
    Freelancer
    Philadelphia, PA

    Services provided

    10% UX/UI Design
    10% Business Consulting
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Graphic Design
    10% Logo
    10% Print Design
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Pynnacle is a small Philadelphia, Pennsylvania-based Digital Strategy company. Their services include Digital Strategy and Social Media Marketing.

    Read more
    View Profile
  • Disco Studio Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    2 - 9
    Torrance, CA

    Services provided

    20% UX/UI Design
    35% Web Development
    15% Web Design +3
    10% E-Commerce Development
    10% Low/No Code Development
    10% Product Design

    Focus Areas

    25% Usability Testing
    40% UX Strategy
    35% User Research

    Web development firm Disco Studio is located in Torrance, California. Founded in 2022, the team provides Web Development and Web Design.

    Read more
    View Profile
  • Casas Media, LLC Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9
    Atlanta, GA

    Services provided

    15% UX/UI Design
    35% Video Marketing
    30% Content Marketing +1
    20% Social Media Marketing

    Focus Areas

    30% Usability Testing
    35% UX Strategy
    35% User Research

    Casas Media, LLC is a Video Marketing company. The Atlanta, Georgia-based company was established in 2022. Their team focuses on Video Marketing and Content Marketing.

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    View Profile
  • Crestify Studio LLC Logotype

    5.0 1 review
    $1,000+
    $100 - $149 / hr
    2 - 9
    Wayne, NJ

    Services provided

    10% UX/UI Design
    15% Branding
    15% Search Engine Optimization +6
    10% Commercial Printing
    10% Ecommerce Marketing
    10% Graphic Design
    10% Packaging Design
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Crestify Studio LLC specializes in designing and producing high-quality e-commerce packaging, offering a seamless unboxing experience. The reviews highlight their excellent project management, effective communication, and impressive design capabilities, making them a valuable partner for packaging needs. Clients appreciate their expertise and the good value they provide, though some note that project timelines are reasonable given the complexity involved.

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  • restauWant Logotype

    Not yet reviewed

    $1,000+
    $150 - $199 / hr
    2 - 9
    Dover, DE

    Services provided

    10% UX/UI Design
    10% Advertising
    10% E-Commerce Development +8
    10% Graphic Design
    10% Market Research
    10% Marketing Strategy
    10% Product Design
    10% Search Engine Optimization
    10% Social Media Marketing
    5% Web Design
    5% Web Development

    Focus Areas

    35% Usability Testing
    35% UX Strategy
    30% User Research

    Based in Dover, Delaware, restauWant is an Advertising company. Founded in 2023, the team specializes in Advertising and Market Research.

    Read more
    View Profile
  • Purple Reyn Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    2 - 9
    Charlotte, NC

    Services provided

    10% UX/UI Design
    40% Branding
    20% Search Engine Optimization +3
    10% Market Research
    10% Marketing Strategy
    10% Product Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Purple Reyn, a small branding firm, is in Charlotte, North Carolina. Their services include Branding and Search Engine Optimization.

    Read more
    View Profile
  • PounceyPro Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    2 - 9
    Raleigh, NC

    Services provided

    10% UX/UI Design
    10% Branding
    10% Content Marketing +7
    10% Digital Strategy
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Video Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    PounceyPro is a branding agency founded in 2023. The small team specializes in Branding and Digital Strategy.

    Read more
    View Profile
  • PivotFly Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Pasadena, CA

    Services provided

    10% UX/UI Design
    30% Search Engine Optimization
    15% Digital Strategy +4
    15% Pay Per Click
    10% Content Marketing
    10% Conversion Optimization
    10% Web Design

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Established in 2024, PivotFly is a SEO agency. The team offers Search Engine Optimization and Digital Strategy.

    Read more
    View Profile
  • Render Houze Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    2 - 9
    DeSoto, TX

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Content Marketing
    10% Digital Strategy
    10% Mobile App Development
    10% Product Marketing
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% Usability Testing
    35% User Research
    30% UX Strategy

    Located in DeSoto, Texas, Render Houze is an Advertising company. The team provides Advertising and Branding.

    Read more
    View Profile

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Ability to deliver
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Slide UX
2 DOOR3
3 Neuron
4 Arctic Grey, Ltd.
5 Dreamten
6 Adam Fard UX Studio
7 Perpetual
8 UX Team
9 Pixel506 (a 10Pearls Company)
10 Glow Design Agency
11 Naked Development
12 Cake & Arrow
13 UpTop
14 VALMAX
15 Method

List of the Top 15 United States Usability Testing Firms

  1. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    37.9/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% Usability Testing
    10% Other
    View Profile Visit Website
  2. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    25% UX/UI Design
    35% Usability Testing
    75% Other
    View Profile Visit Website
  3. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    10% Usability Testing
    View Profile Visit Website
  4. Arctic Grey, Ltd. Logotype

    Arctic Grey, Ltd.

    $75,000+
    $150 - $199 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.7/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% UX/UI Design
    45% Usability Testing
    80% Other
    View Profile Visit Website
  5. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    37.8/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% Usability Testing
    View Profile Visit Website
  6. Adam Fard UX Studio Logotype

    Adam Fard UX Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    New York, NY

    Ability to deliver

    36.9/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    100% UX/UI Design
    30% Usability Testing
    View Profile Visit Website
  7. Perpetual Logotype

    Perpetual

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    38.5/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    30% UX/UI Design
    33% Usability Testing
    70% Other
    View Profile Visit Website
  8. UX Team Logotype

    UX Team

    $5,000+
    $100 - $149 / hr
    50 - 249
    Franklin Lakes, NJ

    Ability to deliver

    33.5/40.0
    17.4/20 Reviews
    9.5/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    50% UX/UI Design
    50% Usability Testing
    50% Other
    View Profile Visit Website
  9. Pixel506 (a 10Pearls Company) Logotype

    Pixel506 (a 10Pearls Company)

    $10,000+
    $50 - $99 / hr
    50 - 249
    Escazu, Costa Rica

    Ability to deliver

    35.9/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    30% UX/UI Design
    50% Usability Testing
    70% Other
    View Profile Visit Website
  10. Glow Design Agency Logotype

    Glow Design Agency

    $10,000+
    $50 - $99 / hr
    10 - 49
    Dover, DE

    Ability to deliver

    37.4/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    65% UX/UI Design
    20% Usability Testing
    35% Other
    View Profile Visit Website
  11. Naked Development Logotype

    Naked Development

    $25,000+
    $150 - $199 / hr
    10 - 49
    Irvine, CA

    Ability to deliver

    39.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    25% UX/UI Design
    35% Usability Testing
    75% Other
    View Profile Visit Website
  12. Cake & Arrow Logotype

    Cake & Arrow

    $50,000+
    $150 - $199 / hr
    10 - 49
    New York, NY

    Ability to deliver

    38/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    50% UX/UI Design
    20% Usability Testing
    50% Other
    View Profile Visit Website
  13. UpTop Logotype

    UpTop

    $25,000+
    $150 - $199 / hr
    10 - 49
    Seattle, WA

    Ability to deliver

    36.2/40.0
    16.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    70% UX/UI Design
    25% Usability Testing
    30% Other
    View Profile Visit Website
  14. VALMAX Logotype

    VALMAX

    $5,000+
    $25 - $49 / hr
    10 - 49
    Chicago, IL

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    20% UX/UI Design
    35% Usability Testing
    80% Other
    View Profile Visit Website
  15. Method Logotype

    Method

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    35.3/40.0
    15.6/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    30% UX/UI Design
    20% Usability Testing
    70% Other
    View Profile Visit Website
  16. Selma Digital Logotype

    Selma Digital

    $10,000+
    $100 - $149 / hr
    2 - 9
    New York, NY

    Ability to deliver

    35.6/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    75% UX/UI Design
    33% Usability Testing
    25% Other
    View Profile Visit Website
  17. Goji Labs Logotype

    Goji Labs

    $25,000+
    $100 - $149 / hr
    50 - 249
    Los Angeles, CA

    Ability to deliver

    40/40.0
    20/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    20% Usability Testing
    80% Other
    View Profile Visit Website
  18. DEPT® Logotype

    DEPT®

    $100,000+
    $150 - $199 / hr
    1,000 - 9,999
    Boston, MA

    Ability to deliver

    33.1/40.0
    15.8/20 Reviews
    8.3/10 Clients & Experience
    9/10 Market Presence

    Service focus

    20% UX/UI Design
    30% Usability Testing
    80% Other
    View Profile Visit Website
  19. Daito Design Logotype

    Daito Design

    $10,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    34.8/40.0
    17/20 Reviews
    9.7/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    80% UX/UI Design
    30% Usability Testing
    20% Other
    View Profile Visit Website
  20. WANDR Logotype

    WANDR

    $25,000+
    $150 - $199 / hr
    10 - 49
    Los Angeles, CA

    Ability to deliver

    36.9/40.0
    18/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    40% UX/UI Design
    30% Usability Testing
    60% Other
    View Profile Visit Website
  21. UPQODE Logotype

    UPQODE

    $5,000+
    $100 - $149 / hr
    50 - 249
    Nashville, TN

    Ability to deliver

    38.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    10% UX/UI Design
    33% Usability Testing
    90% Other
    View Profile Visit Website
  22. Praxent Logotype

    Praxent

    $25,000+
    $50 - $99 / hr
    50 - 249
    Austin, TX

    Ability to deliver

    35/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    30% UX/UI Design
    40% Usability Testing
    70% Other
    View Profile Visit Website
  23. Topflight Apps Logotype

    Topflight Apps

    $50,000+
    $100 - $149 / hr
    10 - 49
    Irvine, CA

    Ability to deliver

    38.7/40.0
    19/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    15% UX/UI Design
    35% Usability Testing
    85% Other
    View Profile Visit Website
  24. SF AppWorks Logotype

    SF AppWorks

    $10,000+
    $50 - $99 / hr
    50 - 249
    San Francisco, CA

    Ability to deliver

    36.3/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    20% UX/UI Design
    40% Usability Testing
    80% Other
    View Profile Visit Website
  25. KDG Logotype

    KDG

    $5,000+
    $200 - $300 / hr
    10 - 49
    Allentown, PA

    Ability to deliver

    37/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% UX/UI Design
    50% Usability Testing
    85% Other
    View Profile Visit Website
  26. AppMakers USA Logotype

    AppMakers USA

    $10,000+
    $100 - $149 / hr
    10 - 49
    Los Angeles, CA

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    10% UX/UI Design
    30% Usability Testing
    90% Other
    View Profile Visit Website
  27. ScrumLaunch Logotype

    ScrumLaunch

    $50,000+
    $50 - $99 / hr
    50 - 249
    Austin, TX

    Ability to deliver

    36/40.0
    16.2/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    50% Usability Testing
    90% Other
    View Profile Visit Website
  28. Fullsend Solutions Inc. Logotype

    Fullsend Solutions Inc.

    $10,000+
    $150 - $199 / hr
    10 - 49
    Santa Monica, CA

    Ability to deliver

    37.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    7.3/10 Market Presence

    Service focus

    25% UX/UI Design
    35% Usability Testing
    75% Other
    View Profile Visit Website
  29. Phenomenon Studio Logotype

    Phenomenon Studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Dover, DE

    Ability to deliver

    38/40.0
    19.6/20 Reviews
    9.6/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    25% UX/UI Design
    20% Usability Testing
    75% Other
    View Profile Visit Website
  30. Designli Logotype

    Designli

    $10,000+
    $50 - $99 / hr
    250 - 999
    Greenville, SC

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    10% Usability Testing
    90% Other
    View Profile Visit Website

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Why Your Chatbot UX Is Annoying Users (and How to Fix It) cover image

Why Your Chatbot UX Is Annoying Users (and How to Fix It)

Updated February 3, 2026
Jeanette Godreau

Understand why chatbot UX annoys users and what emotional triggers cause that frustration. Learn key tactics to design chatbot UX that feels genuinely helpful.

UX Scaling

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