What evidence can you share that demonstrates the impact of the engagement?
Because we were migrating from a platform associated with our original, home URL to a new URL, we understood that there was going to be some trouble with traffic coming out of the gate. That being said, we’ve been pretty impressed with what we’ve been able to capture there.
The qualitative feedback we’ve gotten has been overwhelmingly positive. We’ve been running an aggressive user survey, and across the board—about 98%—have been very positive. Internally, in terms of what constituents think, the feeling is that the site is finally moving us into the 21st century. It represents our move into new and different channels and increasing focus on digital products. Our board of directors—who I presented it too just before it went live—we’re very impressed.
How did Intechnic perform from a project management standpoint?
We use Smartsheet to manage everything and we’ve been communicating by email. While there haven’t been any problems—aside from a few expected hiccups, common in a project this size, most everything has been communicated—we do think that it’s something that could be improved.
What did you find most impressive about them?
A lot of times, in associations like ours where you have a lot of medical professionals, many things are opinion-based. They’ve done a good job of saying what best practices are and why, and, if we’re going to make a certain decision, let’s make sure that we’re using a data-driven approach.
Overall, they’re a small, nimble team. They’ve been very customer focused and responsive. Andrew, the CEO, has provided such good input on the UX side. We think that that’s really valuable and something that we didn’t really see from other vendors.
Are there any areas they could improve?
The only issue we’ve had is the project management tracking and communication tools. As we went through the RFP, there were some other companies that had a bit more robust project management tools that would have been helpful since we have people on staff that aren’t part of the digital project management world. The tools they currently have are just too clunky and they haven’t been as engaged in that aspect. But, overall, we’ve been very impressed and happy with the project
Any advice for potential customers?
There was one thing in the contract phase that was a bit vague, about what was covered in the warranty and ongoing support, and what we would be billed for. That was in the beginning though, so I would just make sure that you get all that defined. But, again, that would happen with any vendor. They do a good job of shepherding the process.