Results Driven Websites

We Deliver Results On Internet™by Creating Results Driven Websites

We are a full-service web development firm.

For more than fifteen years, Intechnic has been helping leading companies achieve the results they want online. 

While Chicago is our home, the world is our stage. After all, it's not just our audience that spans the globe; it's our clients too. Every day, millions of people use the very websites that we’ve developed or the Internet solutions researched and pioneered by us. 

We’re passionate about challenging the status quo. We believe in making a difference.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
1997
Show all +
Chicago, IL
headquarters
  • 20 N Wacker Dr
    Chicago, IL 60606
    United States
other locations

Portfolio

Key clients: 

Paramount, Government of Victoria (Australia), Mortenson Construction, Bacardi, Catalyst, Brunswick, Ingersoll Rand, Disney

Reviews

Sort by

UX Audit for Machinery Company

"Intechnic did a very thorough job of reviewing our web pages."

Quality: 
5.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

Intechnic performed a site audit for a machinery company. The team analyzed the UX/UI of a large number of pages on a collection of websites to establish areas for improvement.

The Reviewer
 
5,001-10,000 Employees
 
Maryland, United States
Digital Communications, Machinery Company
 
Verified
The Review
Feedback summary: 

Intechnic provided essential information for site improvement in the form of a digestible and engaging presentation. The team’s fluid workflow and efficient approach make them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m part of the digital marketing team at a machinery company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We wanted a UX audit of our sites to check and see if we needed to redesign them. We were hoping to identify pain points and find out if our sites were easy to navigate.  We also wanted to see where we stood amongst our competitors and understand how other people in our industry felt about our sites.

SOLUTION

What was the scope of their involvement?

Intechnic went through all of our websites, reviewing thousands of products on various pages. Now that they’ve completed the audit, we’ve asked them to help us come up with a plan to fix issues on several pages. After we implement short-term updates, we’re planning to have them help us create a long-term redesign solution.

How did you come to work with Intechnic?

A former employee of my company chose them.

How much have you invested with them?

We’ve spent somewhere between $25,000–$50,000.

What is the status of this engagement?

The project started in August 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Intechnic did a very thorough job of reviewing our web pages. Also, their final presentation of their findings was amazing. It was detailed, easy to follow, and included a sizable amount of useful data.

How did Intechnic perform from a project management standpoint?

Although my experience working with Intechnic was limited, it seemed like their facilitation of the audit was smooth. I haven’t heard any of my colleagues complain about missed deadlines or anything of that nature.

What did you find most impressive about them?

I have nothing else to add.

Are there any areas they could improve?

None that I have seen.

Do you have any advice for potential customers?

I do not.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development & UX Audit for Mammogram Provider

“They're very timely, responsive, and take ownership in their work.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2018 - Ongoing
Project summary: 

Intechnic is redesigning and developing a website, following a UX audit of the site's features such as its online scheduling system and location finder.

The Reviewer
 
201-500 Employees
 
Texas
Digital Strategst, Mammogram Provider
 
Verified
The Review
Feedback summary: 

Working with Intechnic has been a great experience thus far. Their talented team of developers is dedicated to redesigning a site based on extensive user research. Their solutions and data-driven approach sets them apart. They're also reasonably priced, responsive, and timely.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the digital strategist for a mammogram provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We wanted to more effectively convey our message on our website as our business grew. We engaged Intechnic to help design and develop a new website, since our previous site wasn't scalable.

SOLUTION

What was the scope of their involvement?

Intechnic performed a UX audit to analyze our online schedule and other features of our site. They're in the process of redesigning and developing the site from scratch, incorporating features that made it easier for us to partner with hospitals and communicate more information to site visitors.

What is the team composition?

We work with about five people on their team, including the CEO, VP of development, and a project manager.

How did you come to work with Intechnic?

We found them on Clutch and felt they would be a trustworthy company to work with based on their previous reviews. After a few calls with other vendors, they also stood out because they asked questions and wanted to know more about our business compared to others. They believed in our messaging and understood what we were trying to accomplish. I also liked that they were reasonably priced, very research-driven, and wanting to solve issues for our patients as they thought of ways to redesign the site.

How much have you invested with them?

We've invested a little over $110,000 thus far.

What is the status of this engagement?

We've been working with them since around June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't have any results to report yet, since we're just moving into the design phase. However, we're very happy with their well-researched approach thus far.

How did Intechnic perform from a project management standpoint?

They're very timely, responsive, and take ownership in their work. They're also extremely talented, detail-oriented, and dedicated to the research-driven portion of their work. They don't take shortcuts; it's refreshing to work with a group of people who are relentless in their quest to gather lots of data to make suggestions based on how users interact with our website.

What did you find most impressive about them?

They take the time to survey users and perform tests to ensure we're problem-solving rather than making assumptions of what our users need. Andrew in particular is also very well spoken, intelligent, and involved.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Be specific and detailed in project specifications from the beginning. We didn't fully understand the complexity of our project, so our scope ended up expanding quite a bit.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile, Tablet, & Web Dev for Medical Device Manufacturer

“I can’t emphasize their level of customer service enough. It’s stellar.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - May 2018
Project summary: 

Intechnic revamped an online platform and assisted with the UI/UX design. They developed the backend using a custom CMS and delivered a product that’s responsive on mobile, tablet, and desktop.

The Reviewer
 
201-500 Employees
 
Canada
Marketing & Communications Team Lead, Medical Device Manufacturer
 
Verified
The Review
Feedback summary: 

Intechnic delivered a high-quality platform that’s intuitive and engaging. They’re active listeners who always work to provide actionable solutions. They thrive in a team setting and are skilled communicators. Offering a variety of services, their multifaceted team is trustworthy and professional.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work in marketing for a medical device company. We take products from ideation through development, manufacturing and sale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

Our website required a major redesign to bring it into the present day. We needed an outsourced partner to collaborate with our own team of content developers and designers, to lead the project from a frontend and development perspective.

SOLUTION

What was the scope of their involvement?

Like any company in the medical industry, we’re heavily regulated. Therefore, we needed a custom CMS to facilitate versioning and traceability. Intechnic led a one-week workshop on site with our in-house team to rapidly iterate the content and design we had already built out. This process helped us to bridge the gap between what we envisioned and how it could be implemented.

They delivered the platform in a custom CMS, ensured that the site was responsive on all devices, and supported our team through launch and beyond. They also contributed their expertise in UI/UX design to ensure an optimized final product.

What is the team composition?

We primarily worked with an account manager, who was also an expert in UX/UI, and a project manager. We also interacted with a lead developer who liaised with a team of developers.

How did you come to work with Intechnic?

I found them by downloading one of their white papers. We considered other companies, but chose Intechnic because of their willingness to build a relationship, collaborate and provide excellent customer service. Their personal touch and ability to articulate viable solutions put them ahead of other candidates.

What is the status of this engagement?

They started working with us in January 2018 and we launched the platform in May of the same year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since launch, we have seen improved metrics. Intechnic is currently running a detailed UX/UI analysis as well. The redesign has also received much positive feedback both internally and from our customers.

How did Intechnic perform from a project management standpoint?

They’re organized, responsive, and flexible. We never had any concerns that they weren’t able to address in a solution-oriented way. We used Trello and Smartsheets to collaborate, as well as video conference as needed.

What did you find most impressive about them?

They’re a full-service team that’s made up of experienced designers, developers, and even marketers. I can’t emphasize their level of customer service enough. It’s stellar. The final product was delivered smoothly, without any significant hiccups, and minor bugs – which are to be expected – were troubleshooted and addressed promptly. They aren’t just another vendor to us. There’s a mutual trust between our two companies.

Do you have any advice for potential customers?

Collaboration is a huge strength of Intechnic’s: do not hesitate to work with them in articulating your needs, hearing their recommendations, and mutually deciding on a way forward.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Nationwide Nonprofit Health Organization

'They always align with what we were looking for but still steer us toward best practices and data-driven solutions." 

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2017 - Ongoing
Project summary: 

Intechnic is building a website from scratch as a publishing platform. They collaborated on the solution development process and produced the MVP based on initial outlines. They’ve also helped develop the UX.

The Reviewer
 
501-1,000 Employees
 
Arlington, Virginia
Associate Publisher, Books, Nonprofit Health Organization
 
Verified
The Review
Feedback summary: 

Test users and key stakeholders have all reviewed the product positively and been excited about where the project is headed next. Although they could take advantage of modern project management tools, Intechnic has instituted an evidence-based decision-making process and shown impressive agility.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an associate publisher at a nonprofit health organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We needed someone to design and develop our platform while being conscious of donor dollars. We’re a large nonprofit organization that serves about 30 million people, so we needed a fully-functional and state of the art system built with somewhat constrained resources.

SOLUTION

What was the scope of their involvement?

They’re designing and developing a publishing and advertising platform for us. Starting out from the discovery phase, they’ve been instrumental. We didn’t know exactly what we wanted built when we went to them—we’d done a competitive analysis and some internal requirement gathering—but we gave them a rough outline of the types of features we wanted.

This is just the MVP they’re making—we’re looking to take an iterative approach with ongoing optimization that will also involve Intechnic. They came with highly-touted UX expertise, so we worked with them on that and let them help us develop how the site would look and operate. They also offered both marketing and SEO services, but we have an in-house marketing and communication division, so we decided to pass on those services.

What is the team composition?

We had four points of contact, though the sales manager moved off the project. The remaining three people are an account manager, a developer, and Andrew, the CEO and founder

How did you come to work with Intechnic?

They came to us through an RFP process, along with a few other companies. Before their presentation, they set up an hour-and-a-half phone call with us to gain a solid understanding of what we were looking for, what our constraints were, and what our actual budget was. While other companies presented their solution based solely on information from the RFP and maybe a few questions they’d asked over email, Intechnic gave us a fully-formed idea that very much aligned with what we were looking for. They also expressed serious interest in developing a feature that, although we’d included it in the RFP, we didn’t expect to roll out until Phase 2.

How much have you invested with them?

We’ve spent around $161,000 so far.

What is the status of this engagement?

We’ve been working together since May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because we were migrating from a platform associated with our original, home URL to a new URL, we understood that there was going to be some trouble with traffic coming out of the gate. That being said, we’ve been pretty impressed with what we’ve been able to capture there.

The qualitative feedback we’ve gotten has been overwhelmingly positive. We’ve been running an aggressive user survey, and across the board—about 98%—have been very positive. Internally, in terms of what constituents think, the feeling is that the site is finally moving us into the 21st century. It represents our move into new and different channels and increasing focus on digital products. Our board of directors—who I presented it too just before it went live—we’re very impressed.

How did Intechnic perform from a project management standpoint?

We use Smartsheet to manage everything and we’ve been communicating by email. While there haven’t been any problems—aside from a few expected hiccups, common in a project this size, most everything has been communicated—we do think that it’s something that could be improved.

What did you find most impressive about them?

A lot of times, in associations like ours where you have a lot of medical professionals, many things are opinion-based. They’ve done a good job of saying what best practices are and why, and, if we’re going to make a certain decision, let’s make sure that we’re using a data-driven approach.

Overall, they’re a small, nimble team. They’ve been very customer focused and responsive. Andrew, the CEO, has provided such good input on the UX side. We think that that’s really valuable and something that we didn’t really see from other vendors.

Are there any areas they could improve?

The only issue we’ve had is the project management tracking and communication tools. As we went through the RFP, there were some other companies that had a bit more robust project management tools that would have been helpful since we have people on staff that aren’t part of the digital project management world. The tools they currently have are just too clunky and they haven’t been as engaged in that aspect. But, overall, we’ve been very impressed and happy with the project

Any advice for potential customers?

There was one thing in the contract phase that was a bit vague, about what was covered in the warranty and ongoing support, and what we would be billed for. That was in the beginning though, so I would just make sure that you get all that defined. But, again, that would happen with any vendor. They do a good job of shepherding the process.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    In terms of what they've done, they've basically stuck to all the timelines.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They delivered a lot on very little.
  • 5.0 NPS
    Willing to refer

UX/UI Design for Furniture Startup Company

“We’ve followed their recommendations and have seen tremendous growth.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sep. 2017 - Ongoing
Project summary: 

Intechnic led a UX audit, resulting in a complete site redesign. They conducted market research and familiarized themselves with the industry before making suggestions. They’re currently doing a second audit.

The Reviewer
 
11-50 Employees
 
Santa Barbara, California
Dan Foote
Marketing Manager, Yaasa Studios
 
Verified
The Review
Feedback summary: 

Based on Intechnic’s suggestions, sales and conversions rates have increased by nearly 200%, month over month, since January. The team is responsive and direct, providing clear and actionable insight for UX improvements. They consistently meet deadlines and have a proven track record of success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Yaasa, a direct-to-consumer furniture business. We specialize in our hybrid bed-in-a-box and adjustable bed. We're an innovative company that provides luxury at value prices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We’re a lifestyle brand, so UX is extremely important. We wanted to deliver our message in an engaging way, in the right format, and to the right audience. We began looking for a firm to do a UX audit.

SOLUTION

What was the scope of their involvement?

Intechnic works on our primary e-commerce business site. We started off with a general approach and have turned the project into a complete overhaul from a UX best practices standpoint. Prior to providing any recommendations, Intechnic spent quite a bit of time learning the ins and outs of our industry. They learned about our customer base, sales process, user flow, sales funnel, etc. We identified value propositions and messaging details together then combined that with the best practices we’d identified.

We did a full site redesign based on their recommendations, and now we’re working on a second round of UX auditing.

What is the team composition?

We mainly work with their CEO and president.

How did you come to work with Intechnic?

I did a good amount of research on UX firms and found about 10 companies. I refined it down to three and looked more seriously into them. When talking to Intechnic, I was immediately impressed. They understood our vision and what we wanted to accomplish. They had a wealth of credibility, including awards and accolades, so I knew they’d do a good job.

How much have you invested with them?

We’ve spent around $25,000.

What is the status of this engagement?

We began working together in September 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve followed their recommendations and have seen tremendous growth over the past four months. We have the same marketing budget as before, but our sales and conversions have grown between 150%–200% month over month. The improved UX and best practices have greatly benefitted our company.

How did Intechnic perform from a project management standpoint?

They're responsive and meet deadlines. They help set a timeframe that's realistic and always deliver.

What did you find most impressive about them?

Their recommendations are clear and direct—there’s no guessing about what they want us to do. They provide accurate and insightful feedback that improves our product.

Do you have any advice for future clients of theirs?

You can trust their recommendations. They know what they’re doing, and their past success proves that. If you second guess them, it’s just going to drag out the whole process.

5.0
Overall Score I'm pleased with every aspect of their work. Anyone who partners with them will be happy for doing so.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline.
  • 5.0 Cost
    Value / within estimates
    They're not the cheapest, but they're worth the money. It's an outstanding value.
  • 5.0 Quality
    Service & deliverables
    I was very happy with the quality of service; they met all my expectations.
  • 5.0 NPS
    Willing to refer
    They’ve helped my business grow, so I'd absolutely recommend them.

UX for Sales Consulting Company

“Everything was flawless.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. - Feb. 2018
Project summary: 

Intechnic revamped a website’s UX to increase conversions and facilitate a total site overhaul. They examined the previous website and highlighted its issues, while also imparting valuable design principles.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Ali Mirza
President, Rose Garden Consulting
 
Verified
The Review
Feedback summary: 

Intechnic’s UX design makes visiting the site significantly more pleasant and will greatly improve business. Their unique process was effective and positively influenced other aspects of the company. Executive-level staff proactively engaged the project. Their efforts are well researched.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Rose Garden Consulting. We build sales processes and help companies scale their sales teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

Our website had a 0% conversion rate after being online for nearly three years. That’s due in part to the nature of our deliverable and client base but is still unreasonable. We realized our message was off and the site’s UX was terrible, so we reached out to Intechnic to change that.

SOLUTION

What was the scope of their involvement?

We thought the site’s design and messaging were its primary issues, but Andrew (CEO, Intechnic) went over everything and explained how difficult we made it for people to reach out to us. Andrew provided specific and actionable objectives to improve the UX. During the site rebuild, Intechnic integrated the redesigned UX.

What is the team composition?

Andrew was our sole contact. I can’t speak to the number of designers involved in the project.

How did you come to work with Intechnic?

They were referred to me by a client. We were talking and he told me to speak with Intechnic about site optimization and conversion rates.

How much have you invested with them?

We spent $5,000–$10,000.

What is the status of this engagement?

The project took place January–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m incredibly satisfied with their UX work. It’s been a game-changer for us in terms the quality of customers we engage and how we approach the business as a whole. The new website isn’t live yet, but we’ve implemented what Andrew taught us in landing pages and they’ve converted leads. Intechnic solved our issue and provided the tools to create our own solutions in the future.

How did Intechnic perform from a project management standpoint?

We never had problems with communication. Andrew was reliably responsive and his team hit every deadline. Everything was flawless.

What did you find most impressive about them?

They worked like it was a passion project and not just a business contract. Andrew took an interest in our company and cared about what he delivered. I appreciate that he respects and loves what he does.

Are there any areas they could improve?

Finding flaws during a short engagement is difficult. They performed perfectly in my experience.

Do you have any advice for potential customers?

Talk to Andrew and come to them with an open mind. If you start without preconceived notions, you’ll have a much better experience. Everything they do is backed by data, so respect their process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design, UX, & SEO for Performance Rights Organization

“Their vision aligns with ours and their UX ideas help us understand our potential customer base and their view of our company.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

Intechnic is building a new website for a performance rights organization. They overhauled functionality and design elements, provided SEO support, and are establishing a strong foundation for future growth.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Sean O'Malley
COO, Global Music Rights
 
Verified
The Review
Feedback summary: 

They delivered a first-class website that will stand out in the field. They are on schedule and responsive. They are very capable in the UX arena and provide a useful perspective on both the business and the industry.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Global Music Rights, a performance rights organization that represents songwriters and composers. We license our clients’ musical works for public performance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We wanted to present ourselves in a way that was consistent with our brand. We’re a boutique company within our industry and wanted to reflect that in our web presence.

SOLUTION

What was the scope of their involvement?

They designed our website for us. We had an existing website, but it was very simplistic. They completely overhauled the functionality and design and essentially built our first full-fledged website from scratch. They went over options with our internal IT Development team to give us tools we can replicate internally when we take over the site.

They also conducted an SEO review, which was a big selling point for us. It gave us a good glimpse into our future results and our ability to analyze and measure the site’s impact. Once we launch, we’ll have a solid foundation for moving forward and making decisions in the years to come.

What is the team composition?

We interact directly with three people. Andrew (CEO/Founder, Intechnic) works with us on the UX side and is really important to the process. Sasha (President, Intechnic) acts as our project manager on a higher level, while Kristina (Creative Project Manager, Intechnic) works with us on a day-to-day basis. There are others who work behind the scenes, but these three are very hands-on.

How did you come to work with Intechnic?

We did a web search for bigger firms. We noticed they had worked with a large number of music companies with whom we have connections. We reached out to them and decided they’d be the right people for this project based upon their amazing ideas.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started looking at the project around June 2017 and hoped to complete it by April 2018. We chose to do some of the construction in-house, which added time to the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re highly satisfied. We had lofty expectations going in and they delivered a look and feel that will put us ahead of our competition. The website is first-class and communicates our message effectively to our average viewer.

How did Intechnic perform from a project management standpoint?

They did a great job. They delivered everything we expected on time and were very responsive. We even gave them extra tasks related to the scope and they were very reasonable about them. We would hire them again for anything web-based. They’re very capable in the UX arena, which can be difficult for an internal team. It’s easy for a company to be blind to its own shortcomings, so their outside view is extremely important to our business.

What did you find most impressive about them?

The initial design for our splash page really excited us and reinforced our decision to work with them. Their vision aligns with ours and their UX ideas help us understand our potential customer base and their view of our company. It’s useful to see how our average customer might perceive our business. They’re a rare find in the marketing space.

Are there any areas they could improve?

No, they’ve executed everything flawlessly. Any delays have been on our side. They helped us develop more internally and motivated us, which affects our whole organization.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for Trailer Manufacturer

"They're not just developers. They're business consultants, and they'll find the most efficient answers for you."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2016 - Ongoing
Project summary: 

Intechnic built a cloud-based system for employees of a trailer manufacturer to make reports and receive company information. Open access, automation, and clear metrics were key features to implement.

The Reviewer
 
201-500 Employees
 
Chicago, Illinois
Director of Environmental Health & Safety, Trailer Manufacturer
 
Verified
The Review
Feedback summary: 

Besides the success of the project and their timeliness for deliverables, Intechnic earned their ongoing collaboration through their efficient work ethic and a strong team to back it up. They've gone beyond the traditional client-vendor relationship and become a true a partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the environmental health and safety director corporate for a large manufacturer of trailers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

Many denominators had to be manually pulled together to form monthly and weekly metrics, and they'd occasionally be inaccurate. The challenge was to build an employee-only system that would automatically pull those denominators together and give clear and decisive metrics, and so create actionable intelligence.

SOLUTION

What was the scope of their involvement?

It's a cloud-based reporting system and suppository for information like hours worked, observations, and recordable, lost time, and first aid injuries. From our original vision, it morphed into a holistic management system with open access to stored policies and procedures, instantly created and stored investigations, auto-generated weekly reports filed out to executive bodies, and easily attainable, accessible metrics. There's a model that maps out patterns so we can start building predictions into our strategies for injury reduction.

What is the team dynamic?

We started the project with a discovery workshop, and they had their vice president of internet development there, along with the top business consultant and the president of the company himself.

How did you come to work with Intechnic?

We found them through an online search. Choosing them was easy because they're very close to us. Having that touch-base potential was attractive because the other companies were a flight away, and it would've been more difficult to get somebody to come, sit down, and talk through their proposed product.

How much have you invested with them?

We've spent $200,000 with them so far.

What is the status of this engagement?

We've been working with them since October 2016. We're now going to build different modules into the system for different areas of the business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our working relationship is highly effective. We consider them more as a business partner than that of a supplier-customer relationship. We can call them and ask for revisions or tweaks in the system, and they'll go ahead and do it. They also give us many considerations before we do that.

How did Intechnic perform from a project management standpoint?

The team was one of the attractive features they brought to the table. They've performed very well and are easy to contact. We sometimes give them information that can be slow to dig out. But once they have it, they give us a deadline and they've never failed.

What did you find most impressive about them?

It really comes down to that strength of relationship between the two parties. In regards to Intechnic, we both understand the goal and work mutually to achieve it. They don't just give us what we ask for and then request their pay. They ensure that what we get is the most efficient product.

Advice for potential customers?

The relationship between us and Intechnic is excellent, but maybe this model won't suit other companies. Make sure you feel comfortable communicating with the company completing your work assignments.

I would also say that companies would be hard-pushed to find a company like Intechnic that's clearly nimble and efficient at what it does, and has deep thinkers. Few companies take such a realistic stance to relationships. They're not just developers. They're business consultants, and they'll find the most efficient answers for you.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

New Website for Land Conservation Agency

"Their focus and attention on the user experience made them stand apart from other firms."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Using In-Portal, Intechnic rebuilt a land conservation agency's website, improving user accessibility and overall aesthetic. They continue to provide additional support.

The Reviewer
 
11-50 Employees
 
San Jose, California
Alisha Maniglia
Comm. Coordinator, Local Open Space Authority
 
Verified
The Review
Feedback summary: 

Website visitors praise the new site's design and simple navigation. Giving professional feedback has kept both parties on task, and their timeliness and project management are also standouts.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The Santa Clara Valley Open Space Authority is a special district in Santa Clara County. We conserve land for future generations and have protected over 22,000 acres, with 3 preserves open to the public for hiking, mountain biking, and horseback riding. I am the communications coordinator and oversee all communications within the agency, including the website, writing, collateral, and social media, among other things.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We wanted to update our site to be user friendly and implement features that would make our users excited to visit our site.

SOLUTION

What was the scope of their involvement?

They came out for a 2-day workshop to meet with my team. We set up interviews with staff, board, and other committees, as well as the public. They spent a great deal of time understanding the needs of our users. Based off those interviews, they came up with a site map of what our new website could look like, developed a home page, and presented a concept to us. We are not a typical government agency, so they took the time to understand who we are and the different aspects of what we do, and they made those clear in their design.

The new website was built using In-Portal. The biggest difference between our new site and the previous one is the look: beautiful, rich in color and imagery, and easy to look at. They also came up with a “wizard tool,” which allows website visitors who don’t know much about the preserves we have open to select the type of activity they're interested in doing, as well as the level of activity they're capable of. They navigate through this tool, and in the end, it will tell them which trail to use across our preserves. It really engages the users and helps them understand what it is we offer.

How did you come to work with Intechnic?

After we had defined our scope of work, we issued a request for proposal, narrowed down the list of candidates, and interviewed 3 vendors. We presented Intechnic to the board, who approved the contract.

Intechnic addressed all our needs and wants within that scope of work. Their focus and attention on the user experience made them stand apart from other firms.

How much have you invested in them?

We've spent between $50,000–$75,000 to build the website and currently have a contract for additional support, which was $20,000 for this year.

What is the status of this engagement?

We started working together in March or April of last year, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received compliments from our partner agencies and the public about how much they like the new look and how easy it is to navigate.

How did Intechnic perform from a project management standpoint?

They're up front about timing, as well as their expectations when it comes to deadlines. We're usually the ones pushing the deadlines back, but they're great at trying to keep us on task. They use Smartsheet to keep track of things. Kristina [Creative Project Manager, Intechnic] has been excellent.

What did you find most impressive about them?

Their biggest strength is their focus on user experience. They're not afraid to push back if you're straying from that vision. I appreciate their constructive criticism and keeping us focused.

Are there any areas they could improve?

They should just continue improving the work they do to understand their clients and what their clients do. We're a very unique government agency, and there are many aspects to understand.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev & Digital Marketing for Chemical Manufacturer

"Intechnic's VP of development … spent a significant amount of time in our building, learning our business top-to-bottom."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Intechnic redesigned an e-commerce website and its associated inventory and ordering solution. A key focus was meeting disclosure regulations for the sensitive products that they were offering.

The Reviewer
 
11-50 Employees
 
Mt. Prospect, Illinois
Doug Wightman
E-Commerce Developer, RPI
 
Verified
The Review
Feedback summary: 

Intechnic provided the personalized attention and incisive problem-solving needed to take on this complex project. Every member of the team brought a high degree of technical expertise to their work. Intechnic's development work has proven to be extremely effective to the delight of the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Research Products International is a biochemical manufacturing and lab equipment distribution company. We've been in business since 1970, and have maintained the same line of business. I am the global e-commerce manager of the company. I deal with our new website, ERP system, and data syndications through third-party procurement systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intechnic?

We were looking to upgrade our ERP system. We had an old IBM AS/400-based DOS-like system for inventory, ordering, and other tasks. It wasn't interfaced with our old website at all, it wasn't user-friendly, and it didn't allow for any electronic ordering or documentation in terms of doing business with customers who had higher expectations of us.

SOLUTION

What was the scope of their involvement?

The system was built before my time here at RPI. Intechnic worked with us in developing the enterprise resource planning (ERP) system we're using today. When I was brought in, my job was to facilitate moving data from our old system to the new, test it, and prepare it for use. For this, we worked with a dedicated team of four people from Intechnic's side. At the time, the system was a blank chalkboard, with no customer, organization, order or item data.

Intechnic has also helped design and launch our new website. They helped us redesign our logo, making it more modern and in line with our new tools. Intechnic has also been helping us delve into modern digital marketing, sending e-blasts to customers and giving us the necessary tools to track the process.

Since we are a chemical manufacturer, we need the ability to provide and display a lot more documentation for each item compared to the typical shop selling, say, coffeemakers. We provide certificate analysis (or safety data sheets) that prove chemical purity and stability along with our products so that when researchers are using them in labs, they will know that they have the right stuff at the right potency. This data is sent to the website from our ERP.

We have a sister company in the UK, and Intechnic has performed ERP development and logo redesign for them as well. Their new website is in the works as well, and we hope to have it launched in the next six months.

How did you come to work with Intechnic?

Intechnic was already a partner when I started working with the company, so I cannot speak to the beginning of the relationship.

How much have you invested with Intechnic?

We buy hours from Intechnic in pre-negotiated chunks, but I'm not 100% privy to the specifics of the arrangement. Our owner works with Intechnic's CEO for this. I believe that they have a $150 hourly rate, which is very reasonable. I know that Intechnic is neither the most expensive nor cheapest company out there, but, for what we pay, they bring an awesome value. We are getting great services, we have a good website and tool, and we haven't had to pay an exorbitant amount of money or buy a giant out-of-the-box SAP/ERP system that we couldn't even customize.

What is the status of this engagement?

I've been working with RPI for just over four years, and the project with Intechnic has been my primary focus initially. We needed to get some things going since the ERP had been sitting for a while. It was 14 months from the time when we started planning our data integration and customer loading until we fully went live.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Intechnic has been great. Intechnic's VP of development even visited us on site. He spent a significant amount of time in our building, learning our business top-to-bottom. That has helped Intechnic almost predict what we needed, in some cases. They were able to either bring previous experiences to the table or simply utilize their development brain to figure out how everything was going to work. Intechnic has been in front of us in almost all cases.

Everything with the website and ERP is great. Any issues we've had were more related to the local internet connection going down, rather than something on Intechnic's side. We've bought a new server from Intechnic, and they have been hosting our infrastructure. We've had no performance or reliability issues which could be tracked to Intechnic.

Our digital marketing efforts are relatively new, starting within the last couple of months, so I couldn't share any results for it.

How did Intechnic perform from a project management standpoint?

Intechnic performed well. I would give them an 80% hit rate. The missed ones were more likely because we changed the target at the last minute or because of unforeseen circumstances. You know how it is: sometimes we remove a tile in the ceiling, thinking we're going to replace a lightbulb, but realize that the wire is broken. What we thought would be a five-minute job ended up taking more time. But even when Intechnic missed a deadline, they were able to explain the situation and give us a new proposal. They were usually on top of it quickly.

What did you find most impressive about Intechnic?

Intechnic has a great team with a ton of knowledge. If we're looking to do anything on the web in terms of creating a site, Intechnic seems to have someone on staff who is trained in modern flows, usability, and current statistics on what customers expect in terms of the number of clicks, color patterns, page looks and so on. Intechnic assigned designers, and marketing people to help us, and those people had a seemingly infinite amount of knowledge for whatever questions we had.

Are there any areas Intechnic could improve?

We're a small, family-owned company with fewer than 10 employees. For us, something becoming stuck or non-functional can affect the larger part of the day. Intechnic is a big company with tons of customers, so what might have been our highest-priority issue of the day, could have been lower on Intechnic's list. I can understand this, but our issues are always more important to us.

4.5
Overall Score I don't have many bad things to say.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer