What evidence can you share that demonstrates the impact of the engagement?
I’m extremely happy with the quality of the designs that they provided for us. It was extremely hard to find a designer who met all the requirements that we were looking for in terms of expertise, adaptability, and intelligence, so it has been great working with them. This project was the best experience working with a designer that I’ve ever had.
How did Glow Design Agency perform from a project management standpoint?
Their team exceeded my expectations with regard to organization and communication. We used Slack and Figma to keep track of the designs and comment on them when we wanted to make changes, and they did a great job of taking notes and really listening to what we were saying and what we wanted to accomplish. Because of that, they were able to translate all of that into a deliverable that fit within the requirements of our scope.
What did you find most impressive about them?
Their ability to take in complex, industry-specific information and process it quickly is incredibly impressive. I’m convinced that was the secret behind the success of the project because they never brought us a first draft that wasn’t in the right direction toward where we had intended for them to go.
Are there any areas they could improve?
I don’t think there’s anything in particular that they should have done better.
Do you have any advice for potential customers?
Know what you need them for. From their perspective, I could tell that there was less of a preference to work on stuff that isn’t totally within their area of expertise and focus, so I would just advise people to make sure you’re hiring them for the right thing. If you communicate that to them properly, then you are going to get outstanding work.