What evidence can you share that demonstrates the impact of the engagement?
We haven’t deployed it to our clients yet and we’re still going through the testing. However, the tool does what we wanted it to do, so Neuron more than met our needs as far as that. We did a live demo internally for different representatives of the company, and the feedback was overwhelmingly positive.
People loved the tool and the look of it. They also loved the changes in design and functionality compared to our original tool. Neuron developed and designed a tool that met our needs considerably, despite having little knowledge of our industry.
Throughout the process, Neuron provided additional ideas that we hadn’t considered that the tool might need. It was a collaboration from day one until the project ended, right through the design, development, deployment, and testing of the software.
How did Neuron perform from a project management standpoint?
Their project management was excellent. When we first started, we were actually missing our internal project manager, so Neuron took on the role of a project manager, helping our team collaborate and work through daily scrums, which was outside of the scope of their work.
They managed their process extremely well, and there were no delays or hiccups. They also helped us with our process when our project manager was missing. We added them to our Azure DevOps board and they did their workload within our software.
They were engaged and open to working with us in any capacity and modifying themselves to fit our needs. We collaborated with them on a daily basis. We had daily meetings and worked on client tickets with them.
I can’t say enough about their flexibility and ability to jump in. They were flexible through the changes and through working with our team. Even though they didn’t really understand our line of work in the healthcare space, they took our directive and did research on their end.
What did you find most impressive about them?
When we were first looking at engaging with a company for this project, I was looking for an innovative, flexible, and creative company that was up to date in terms of technology. I didn’t want someone who was just going to develop something based on the bullet points I gave them.
I wanted someone who would expand on my bullet points, provide additional ideas, be more creative, and give more solutions based on their level of knowledge. Of all the companies I talked to, Neuron fit that bill the most.
Are there any areas they could improve?
No, I have no suggestions. From the start to the end of the project, they correctly assessed the project in terms of the number of personnel and design elements. They also put together a roadmap that was spot on.
Do you have any advice for potential customers?
Come in with your list of requirements, but give Neuron the creative license. I gave them the initial directive but said that I wasn’t tied to one thing or another. I told them that I wanted them to tell me how best to carry out the project.
Don’t hold the team to set parameters; give them the option to provide you with feedback on what they can deliver. If I hadn’t done that, my product would’ve looked different. By giving them the creative license, Neuron was able to deliver a product that was far above and beyond what I expected