UX/UI Design and Digital Strategy

GOLD VERIFIED

Neuron is an award-winning UX/UI design and digital strategy agency headquartered in San Francisco.

We help forward-thinking technology companies create digital products and services that are not only intuitive and engaging, but also deliver measurable results. Notable customers include: LinkedIn, Ford Models, Bosch, General Motors, Intuit, and many more.

Our services include:

  • UX/UI Design
  • Product Design
  • Digital Strategy
  • UX Research
  • Prototyping
  • User Testing
  • Lead & Demand Generation
  • Mobile & Web Development
 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2016
Show all +
San Francisco, CA
headquarters
  • 650 California St, FL 7
    San Francisco, CA 94102
    United States
other locations
  • 888 Homer Street, STE 1105
    Vancouver, BC V6B 0H7
    Canada
  • 368 9th Avenue, FL 6
    New York, NY 10001
    United States
  • 33 Arch Street, STE 1700
    Boston, MA 02110
    United States
  • 10250 Constellation Blvd, STE 100
    Los Angeles, CA 90067
    United States

Portfolio

Key clients: 
Vivint, Intuit, LinkedIn, ThoughtSpot, Paycom, General Motors, Bosch, QuinStreet, Thuuz, Ford Models, Flo Health, SmartRG, Projects for Good, Hackbright Academy, GetHired.
City of Everett Image

City of Everett

Everett, MA is a diverse and rapidly growing city located just outside Boston. In recent years the City’s economy and population has been burgeoning but dated civic infrastructure has struggled to keep up. The City website was no exception.

We were tasked with overhauling the site to be an intuitive task completion and information tool while significantly reducing physical traffic to city hall. Through research,

iteration, and testing, Neuron crafted an approachable utilitarian experience where Everett citizens can easily get their business done online.

Bringing coherence and consistency to the site required strong IA, UX, and visual design chops, but the effort also required a huge amount of empathy, patience, and negotiation.

In the end unique pages on the site were reduced from 396 to 63. To do this we drastically shallowed the experience and created three primary page types:

Inside Homepage - These pages are treated like brochures or guides, and are created for all secondary navigation items. Currently, 71 percent of visitors enter the Everett website via interior pages.

Endpoint Page - Endpoint pages are the deepest level of the site where detailed content and actionable affordances are provided. These pages also present associated information based on context and user intent.

Transaction Pages - These pages are used to focus the user on the task at hand. As task completion is the primary goal of the site, the user must either fulfill the steps required to complete the task and exit the modality or abandon the task altogether.
Oomnitza Image

Oomnitza

Named one of the top 20 tech companies to watch, Oomnitza is an enterprise software solution that tracks all of the things that make a business run. Oomnitza is disrupting their market with a product that is highly customizable, efficient, and committed to delightful user experience.

Our team completely reinvented their software platform and marketing website to drastically improve product usability and push Oomnitza

forward as the industry standard amongst CTOs and IT professionals.

 

Product Design

The intuitive design of the application allowsOomnitza customers to easily track assets, create reports, build workflows and more.

Oomnitza’s product is highly customizable to accommodate the range of needs of their customers. This theme was carried through to the design, with the configurable widget-base dashboard, branded header, and adjustable themes.

The structure of the platform interface is made up of persistent components, including the navigation menu, the header, and the contextual toolbar that border the content window."

Marvel Optics Image

Marvel Optics

MarvelOptics was referred to Neuron by a VC firm looking to address a critical issue with its portfolio company's e-commerce site. The data showed that mobile accounted for 70% of site traffic, but only 10% of their revenue.

Our response was to design a truly mobile-first experience, seeking to lower friction and increase conversions.

With the launch of Neuron's new design, the

average order value has increased by a staggering 97% and the overall conversion rate is up 18%.

https://marveloptics.com/

In the Know Image

In the Know

In the Know is an iOS application designed and developed by Neuron for Eliquent, Inc, to help Chinese speakers learn English by focusing on the phrases needed to converse with confidence. Users browse common scenarios in the format of a feed, and each scenario is constructed in a hybrid-language format designed to increase comprehension. Featuring curated content that is crafted to be simple and effective, In the Know

is designed to help users understand sentence structure, concepts, and vocabulary in small, digestible bits. Neuron was brought in early in the concept stage to help define its features, produce a complete design specification, and launch to the App Store.

 

In the Know's magic is how it brings language learning into the real world. It’s image recognition capabilities provide users the power to scan their surroundings and instantly translate the world around them. Users can tap a word or phrase to explore how it’s used in everyday scenarios and make important connections.

In the Know also introduces a social component to language learning that lets users share and learn through the experiences of others while maintaining their preferred level of privacy.

You can learn more about the In the Know app download it for yourself at intheknow-app.com

ICO Mint Image

ICO Mint

ICO Mint is an investment platform that caters to both companies and investors, providing services to successfully launch an ICO as well as securely invest in one.

The platform presents unique investment opportunities to those who wish to participate in the burgeoning cryptocurrency and blockchain economy. Although cryptocurrencies and blockchain technology are rapidly becoming more mainstream, many are still unfamiliar

with how it works and are intimidated by the idea of participating.

 

Our challenge was to make the convoluted world of cryptocurrency universally understandable and accessible to new adopters. This meant opting for clear copy over technical jargon and designing a clean, modern UI that looked more like a consumer product than a technical financial tool.

Vivint Image

Vivint

With more than a million active customers in North America, Vivint is a leader in the home security space.

Neuron was approached to solve a critical issue: improving inbound sales. In the end, we worked with stakeholders to design a gamified inside sales portal to help drive sales by providing a fun, openly competitive virtual space for sales representatives. The system also gives managers, directors, and C-level

stakeholders insight into the performance of each rep, team, office, and region.

The design of the sales portal is centered around a modular dashboard of widgets. In the dashboard’s default state, all widgets are collapsed and display only the most crucial information. Widgets can be expanded in-place to reveal more details, always maintaining the context of the dashboard behind. The modular design allows for layout customization and supports future extensibility.

The full case study can be found here: https://www.neuronux.com/vivint

preFlite Image

preFlite

PreFlite takes the hassle out of being a freelance professional pilot, providing a single environment to manage flights, aircraft, operators, contracts, insurance, and even payment.

Neuron was tasked with redesigning the interface of the iOS application while improving the information architecture and critical flows based on

revised business logic. It was as much an exercise in branding as it was user experience, to create a look and feel that resonated with the target audience, primarily private pilots.

 

Central to the experience of the application is a dashboard that enables pilots to quickly and easily view their schedule, add flights, and set up the vital information to execute them, such as assigning an aircraft and crew or coordinating multiple flight legs into more complex routes.

Projects for Good Image

Projects for Good

Projects for Good is a web platform for funding and implementing humanitarian projects. It combines a crowdfunding platform, a job marketplace, and a social network to bring together all the necessary pieces to bring humanitarian projects to life.

Neuron has been involved in Projects for Good since its inception in 2016. From early design principles through development and operations, Neuron helped to

conceptualize, design, build, and launch the web platform.

 

The greatest design challenge was designing a new type of platform in a way that was universally understandable to three distinct user types. This meant distilling everything the platform does down to its core offering: maximizing impact. The increased efficiency, transparency, and accountability all amounts to maximizing each user’s impact - a mission that was carried through all facets of the platform’s design, messaging, and functionality.

Givelify Image

Givelify

Givelify approached Neuron to optimize the UX/ UI of their mobile app and web app and to re-work elements of their product strategy.

Givelify is used by over 10,000 places of worship, non-profits, and other organizations aiming to make the world a better place to raise donations from their congregation and community. Critically, Givelify is agnostic to any one particular religion or belief

system.

 

 

SmartRG Image

SmartRG

SmartRG provides products and services to simplify the residential internet ecosystem. We created a mobile app for the company to provide customers with a way to view and manage their Wi-Fi networks and connected devices.

The app gives customers more insight and control over their home Wi-Fi networks to provide a better customer experience as well as to reduce the number of support calls.

Customers can create and manage Wi-Fi networks, run speed tests, view and manage connected devices, and wirelessly reboot their modem.

We succeeded in reaching our goal with the design of creating a user experience that was as simple and intuitive as possible.

The full case study can be found here: https://www.neuronux.com/smart-rg

Wheel - Autonomous Ridesharing Image

Wheel - Autonomous Ridesharing

The Challenge: With the rise of ride-sharing companies like Uber and point-to-point car-sharing companies like car2go, conventional rental car companies must reinvent their business model to remain competitive. One way for these companies to differentiate themselves is by betting big on the future of autonomous vehicles. Neuron imagines the first user interface for passenger interaction with an autonomous ride-sharing

service.

 

The Solution: Wheel will allow users to arrange and pay for a ride in a Wheel-owned autonomous vehicle. An efficient, intuitive, and emotive interface will build trust between users and this new service. The Wheel vehicle will provide users with trip information, identity verification, comfort controls, the ability to make an emergency stop, and allow children to check-in with parents.

View full case study here: https://www.neuronux.com/wheel

VYTL Fitness Image

VYTL Fitness

The VYTL Fitness mobile app is a social fitness platform designed to empower users with control over how they exercise. VYTL, created by the parent company of Ford Models, allows users to browse, upload, watch, and share exercise videos.

The Neuron team was brought in during the early stages of concept development, helping to define the value proposition, features, and interaction model. We were

also responsible for the full design and front-end development.

Users of the app can browse, watch, upload, and share short exercise videos called Clips, which can then be assembled to build custom Workouts, much like a music playlist. Users may also discover other users’ Clips and Workouts by browsing what is recommended, trending, or recently added as well as by theme (channel) or by creator.

The strong social element of the application helps users stay motivated in their training. The app also provides the ability to follow friends and favorite trainers, as well as tracking various social and fitness-related metrics via the Dashboard feature.

Check out the info ad here: https://youtu.be/4G1DQ9D5ODQ

The full case study can be found here: https://www.neuronux.com/vytl-fitness

Hackbright Academy Image

Hackbright Academy

Hackbright Academy is the leading software engineering school exclusively for women. Through education, mentorship, and a successful alumnae network, Hackbright Academy is working hard to narrow the gender gap that currently exists in the computer science industry.

Neuron was challenged with giving Hackbright Academy an edge in an increasingly competitive market by providing a modern brand redesign, a

fresh logo, and an updated marketing website.

 

We began by conducting an in-depth analysis of Hackbright’s existing marketing website. After documenting a full inventory of the content and structure, we then re-imagined the site from the ground up.

By consolidating the top-level navigation to three key sections and strategically layering the information beneath, the redesigned marketing site is able to more effectively engage prospective students regardless of where they are in the sales funnel. Throughout the site, animations and interactive elements, such as a coding aptitude quiz, create an enjoyable and memorable experience for all users.

The full case study can be found here: https://www.neuronux.com/hackbright

Urbane - Digital Concierge Image

Urbane - Digital Concierge

Urbane serves as a central hub for the apartment, controlling smart home devices like lighting, climate control and connected appliances, as well as a portal to connect the resident to their building community, with access to building news and events, live amenity updates, and other building services like package delivery, bill payment, maintenance requests, etc. The solution we’ve imagined would take on the form of a

wall-mounted touch screen device connected to existing electrical infrastructure, making it retro-fit ready.

 

Neuron was responsible for the concept, digital strategy, UX/UI, and animated prototype.

View the animated prototype here: https://youtu.be/i4FxNnRYzxA

View the full case study here: https://www.neuronux.com/urbane

Continuum Smart Trainer Image

Continuum Smart Trainer

Through a system of equipment integration and pre-workout planning, Continuum enables gym members to make the most of their workout, while allowing the gym to gain a competitive advantage at a low cost.

Neuron was responsible for the concept and UX/UI design.

The full case study can be found here: https://www.neuronux.com/continuum

Reviews

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UX & Web Design for Consumer Media Startup

"Neuron delivered a more well-thought-out product than originally intended."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July - Sept. 2020
Project summary: 

Neuron worked from detailed product requirements to design the site architecture of a desktop web app, as well as the smaller components of the platform. They delivered a collection of designs in Figma.

The Reviewer
 
1-10 Employees
 
Sacramento, California
Chief Product Officer, Consumer Media Company
 
Verified
The Review
Feedback summary: 

Neuron’s design expertise shone through their ability to not only deliver as requested but to also go beyond that and exceed expectations. The team successfully managed the waterfall project process by having clear timelines and communication, and they handled the large-scale project very well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the Chief Product Officer at a consumer media company that's in pre-launch.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We needed to design our 1.0 product, which is a desktop and mobile progressive web app. We had an extensive product requirements document (PRD) for our product and we had developers, but we needed someone to do the design.

SOLUTION

What was the scope of their involvement?

Neuron took the entire PRD and went through all the various pieces to translate it into UX. We have three major parts of the product. They worked on the broad and individual site architecture, the flow of individual areas, and did the design.

They also worked on the individual componentry. The work output of that was a collection of Figma designs that our developers worked off of to build the product.

What is the team composition?

At the height of the project, we worked with four teammates, but we worked regularly with two teammates. Mark (Director of Strategy) was our main point of contact. 

How did you come to work with Neuron?

We were working with a company in New York that was going to do some UX prototyping for us, and they had an existing partnership with Neuron for the design element. We trusted their referral.

We talked to Neuron, and they walked us through some of their previous projects that were most similar to what we were doing. It was clear to us that they would be up to the task. 

How much have you invested with them?

We spent just north of $50,000.

What is the status of this engagement?

We began working with them in July 2020, and the majority of the work was completed in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The developers and engineers we worked with had a very positive perception of what Neuron had done. We certainly felt that they not only built us a very modern, contemporary version of what we had imagined, but they also took it beyond what we had imagined.

That’s something we’re always looking for in a design partner — someone who will take what we want and align it with our goals for the product. We consistently felt that they gave us what we asked for and gave us the best version of that. Neuron delivered a more well-thought-out product than originally intended.

How did Neuron perform from a project management standpoint?

We had a very clear view of what our schedule was, which was important because we had a lot of moving parts and a lot of contributors. We had a fairly aggressive waterfall between design, UX engineering, and product, so it was important that we stayed on that waterfall so that everything kept moving. 

We used Jira to collaborate with everyone involved in the project, and we also communicated via Slack. Their speed and clarity of communication were great. They stayed ahead of things, reached out, and asked clarifying questions ahead of time early rather than having it pile up.

What did you find most impressive about them?

In the beginning, it was clear that they had the experience and the depth that we needed for the scale and scope of what we were building. That proved to be absolutely true.

Neuron was able to go from the very top and not miss anything in terms of the site architecture, all the way down to the lowest details. Their clear experience in managing something of this scale and scope was the reason we chose them, and it proved to be true.

Are there any areas they could improve?

When you have a project of this kind of scope, you have to manage the details on time. The vast majority of the time, they were reliable and clearly met our expectations, and they found things that we hadn’t looked at.

There was an occasion here or there where details were missed, which were the toughest moments of the project.

Do you have any advice for potential customers?

Be very clear about the experience you want the user to have and then give Neuron enough elbow room to digest that and deliver against not only what you ask but also what will be best for the user.

Give them enough detail of what you’re trying to accomplish rather than the exact solution. Give them the breathing room to express your vision in their own way and you’ll get the most value. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Healthcare Tech Software Company

"Neuron developed and designed a tool that met our needs considerably, despite having little knowledge of our industry."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - July 2020
Project summary: 

Neuron redesigned the UI of an internal, computer-assisted coding tool. The team also assisted with the frontend development, collaborating with the internal team to build out the redesigned solution.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
Director of Medical Coding, Health Tech Software Company
 
Verified
The Review
Feedback summary: 

Thanks to their design and development knowledge, Neuron was able to deliver a product that far exceeded the business’ expectations and was met with an extremely positive internal response. Their ability to adapt, strong project management skills, and creative approach were valuable assets.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of medical coding at a new wave technology company. We’re a software technology company in the healthcare space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We have a computer-assisted coding software UI, but the design of it was a little outdated. We wanted to not only bring it up to date with industry standards, but we also wanted to make the efficiency and overall look of it more appealing and user-friendly. 

We engaged Neuron to redesign what we currently had and provide some additional enhancements that would allow us to take our tool in another direction.

SOLUTION

What was the scope of their involvement?

The original scope of work was for Neuron to take our UI and completely redesign it. I had the opportunity to work with them through the design phase where we went through several iterations to decided on what I wanted to get out of the tool and how it differed from what we had.

They did their design and created mockups that we could use. From there, they actually worked with us in the development stage, working on the frontend. Instead of them developing the entire product, they worked collaboratively with our team, and we gave them access to our Azure DevOps system. Our team did the backend.

From that process, there were a lot of reiterations. Neuron had to be able to adapt to all of the languages that we use, including MongoDB and Python. We used so many different elements in the building of the tool. 

What is the team composition?

In the design phase, I worked with two teammates. During the development, I worked with three other teammates.

How did you come to work with Neuron?

Our manager at the time had gone to college with one of the owners of Neuron, so he was familiar with what the company did. When we were looking for a company to do the work, they suggested we reach out to them.

I reached out, had a couple of conversations, and traveled to San Francisco to meet with them in-person. Upon meeting with them, I knew immediately that based on their information, understanding of the product, willingness to engage despite our challenges, flexibility, and knowledge that they would be a good fit.

How much have you invested with them?

We probably spent between $150,000–$200,000.

What is the status of this engagement?

We worked with them from March–July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t deployed it to our clients yet and we’re still going through the testing. However, the tool does what we wanted it to do, so Neuron more than met our needs as far as that. We did a live demo internally for different representatives of the company, and the feedback was overwhelmingly positive.

People loved the tool and the look of it. They also loved the changes in design and functionality compared to our original tool. Neuron developed and designed a tool that met our needs considerably, despite having little knowledge of our industry. 

Throughout the process, Neuron provided additional ideas that we hadn’t considered that the tool might need. It was a collaboration from day one until the project ended, right through the design, development, deployment, and testing of the software.

How did Neuron perform from a project management standpoint?

Their project management was excellent. When we first started, we were actually missing our internal project manager, so Neuron took on the role of a project manager, helping our team collaborate and work through daily scrums, which was outside of the scope of their work.

They managed their process extremely well, and there were no delays or hiccups. They also helped us with our process when our project manager was missing. We added them to our Azure DevOps board and they did their workload within our software.

They were engaged and open to working with us in any capacity and modifying themselves to fit our needs. We collaborated with them on a daily basis. We had daily meetings and worked on client tickets with them. 

I can’t say enough about their flexibility and ability to jump in. They were flexible through the changes and through working with our team. Even though they didn’t really understand our line of work in the healthcare space, they took our directive and did research on their end. 

What did you find most impressive about them?

When we were first looking at engaging with a company for this project, I was looking for an innovative, flexible, and creative company that was up to date in terms of technology. I didn’t want someone who was just going to develop something based on the bullet points I gave them.

I wanted someone who would expand on my bullet points, provide additional ideas, be more creative, and give more solutions based on their level of knowledge. Of all the companies I talked to, Neuron fit that bill the most. 

Are there any areas they could improve?

No, I have no suggestions. From the start to the end of the project, they correctly assessed the project in terms of the number of personnel and design elements. They also put together a roadmap that was spot on.

Do you have any advice for potential customers?

Come in with your list of requirements, but give Neuron the creative license. I gave them the initial directive but said that I wasn’t tied to one thing or another. I told them that I wanted them to tell me how best to carry out the project.

Don’t hold the team to set parameters; give them the option to provide you with feedback on what they can deliver. If I hadn’t done that, my product would’ve looked different. By giving them the creative license, Neuron was able to deliver a product that was far above and beyond what I expected

5.0
Overall Score I would engage them again if I had the opportunity.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them.

iOS App Dev for Private Aviation Company

"Neuron is talented and responsive."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Ongoing
Project summary: 

After going through a consultative phase about the rebranding of an app, Neuron created a style board and designed screens. From there, the team developed the iOS product which was made for pilots.

The Reviewer
 
1-10 Employees
 
Salem, Oregon
John Clark
COO & Chief Council, Jet RVSM Services
 
Verified
The Review
Feedback summary: 

The product that Neuron created has been met with a positive response thus far, specifically regarding the branding. The team provides valuable suggestions, making them a useful partner. In addition to being skilled, their responsiveness has made for a pleasant engagement. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO & chief council for Jet RVSM Services, LLC. We work with business and private jet owners, helping them with regulatory compliance. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We were branching out to work with contract pilots, as well. The coder and software group we had worked with weren’t getting the job done. We needed a new vendor to do the frontend design of an app.

SOLUTION

What was the scope of their involvement?

Neuron developed an app in an alpha prototype. The UX was very amateur. We presented that to the team, asking for consultation in order to rebrand. They came up with a style board, and once we had made our selections, they designed screens. 

They rebranded a competitive app to replace the app we had been working on, in order to get to market sooner. The app is only for iOS because 95% of pilots use iOS.

What is the team composition?

Initially, we worked with Matt (Co-Founder & Creative Director) and Mark (Co-Founder & Director of Strategy). Matt became the project manager, and we began working with their offshore coders. It is currently a tight team of three people.

How did you come to work with Neuron? 

Since the vendors we had tried to work with were failing, we were in need of a different one. We had an office in the same building as Neuron, and we talked to them about the project and decided to hire them in the end.

How much have you invested with them?

So far, we’ve spent $80,000.

What is the status of this engagement?

We began working together around January 2019, and our engagement is ongoing. They are on retainer as our go-to designers.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We just launched the first Beta test into the app store, so there aren’t any analytics to share at this time. We have had several events for pilots, showcasing the app and its design. Everyone has been impressed with it, and the brand work is great. 

How did Neuron perform from a project management standpoint?

While they are perfectly capable of managing a project, I took the majority of that responsibility on myself. They were a fantastic resource, suggesting tools like Jira, which we used. 

What did you find most impressive about them?

Neuron is talented and responsive. Everyone we’ve interacted with from there is pleasant to work with. Unlike most other vendors we’ve experienced, we enjoy working with this team.

Are there any areas they could improve?

I would like them to be more proactive, but it isn’t entirely their fault. I micromanage, and once the design work was done, the project was very small for them. 

Do you have any advice for potential customers?

Have a clear idea of what you want. The more direction you give them, the better the ideas they can bring back to you. For example, give them your ideas, but encourage them to expound on it and put their own creativity into it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Redesign for Nonprofit & Religious Organization Platform

"They articulate why certain options would and wouldn’t work, and then guide us in the best direction for our users."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Mar. 2019 - Ongoing
Project summary: 

Neuron provides design services for a nonprofit and religious organization donation platform. They redesigned the iOS and Android app to deliver its third iteration They support the revamp of another platform.

The Reviewer
 
51 - 200 Employees
 
Indianapolis, Indiana
JW Kim
Head of Product, Nonprofit & Religious Donation Platform
 
Verified
The Review
Feedback summary: 

Neuron delivered a superior product that provides a seamless experience for users to generate positive feedback and secure an increased App Store rating. Their significant engagement facilitates a successful partnership. The team’s impressive design capabilities support continued collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product for a nonprofit and religious organization donation platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We needed to redesign our app.

SOLUTION

What was the scope of their involvement?

Neuron completely refreshed our app, bringing us from our 2.0 version to the 3.0 version. As with all redesign projects, they kept elements from our earlier version but also redesigned various screens. It was for both iOS and Android.

Moving on from the app, their team now works on the other side of the platform. They’re going through each screen and working to get the redesigns out the door.

What is the team composition?

We mostly work with two designers.

How did you come to work with Neuron?

Our previous head of design had a personal connection with them and brought them on board before I started. The company engaged several outsourced agencies before starting with Neuron.

What is the status of this engagement?

We started our partnership in March 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Anytime you move from version two to three, it’s a huge investment. The most important measure of success is the impact on the UX. We had an antiquated design, and Neuron helped to make the platform much more modern. We’ve had a lot of good reviews. Before the upgrade, we had a 4.8 rating in the App Store. Now, the platform has a 4.9. It’s hard to move from 4.8 to 4.9.

How did Neuron perform from a project management standpoint?

We meet at least once a week to go over tasks and deadlines. Once they complete the work, we have reviews. Their team’s plugged into ours.

What did you find most impressive about them?

Neuron’s experienced in UX design. They explain the pros and cons of different options. Their team’s well-versed in the art of critiquing, which isn’t easy. They articulate why certain options would and wouldn’t work, and then guide us in the best direction for our users.

Are there any areas they could improve?

They may or may not have branding and creative direction resources.

Do you have any advice for potential customers?

Neuron works better in a waterfall environment. We work in a hybrid waterfall-scrum environment. If you’re open to that methodology, you could get better outcomes.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Design for Project of Creative Studio

“You can’t go wrong taking them on as a design and development team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2019 - Mar. 2020
Project summary: 

Neuron designed a mobile-responsive website for a creative studio’s project. They created the site map, presented a few design options, and helped with QA. Deliverables included wireframes and prototypes.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Account Director, Branding Studio
 
Verified
The Review
Feedback summary: 

Neuron excelled at understanding the agency’s vision, ultimately bringing a brand to life in digital form and setting the project up for long-term success. Creative, thoughtful, and collaborative, the team remained open to feedback and quickly implemented change requests.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an account director at a creative studio with offices in San Francisco and on the east coast. We focus on marketing and branding.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

Neuron has expertise in the digital space and website design, so we looked to them to help with a particular project.

SOLUTION

What was the scope of their involvement?

Neuron designed a website for us to help depict a lifestyle.

Since we are a creative agency, we already had the brand in place and came to the engagement with lots of creative, collateral, photography, etc. Neuron took all of that and brought it to life in a digital form. We didn’t necessarily give them any direction from a website design standpoint, so they took the liberty to design a few different options for us, which was really great.

Neuron did prototyping, wireframing, and visual design. They created a site map and offered a few different approaches to the site from a design standpoint. Then, they handed off all of the files to our team in both desktop and mobile forms. Neuron was also part of the QA process. We handled the programming and development internally.

What is the team composition?

We worked with 2–3 Neuron team members, including a main point of contact who is a partner. We had a few people from our side working on the project as well, so it was a very fluid, collaborative process.

How did you come to work with Neuron?

I’d actually worked with them before at a previous agency. I knew that their skill set aligned with what we needed.

What is the status of this engagement?

Our work together began in December 2019, and they handed everything off in March 2020. We launched in mid-April. If we needed to make slight adjustments or review something, they were available.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, it was a great experience. They really understood the vision we had for the brand. I think everyone is excited about what we’ve created together. Neuron didn’t just think about what's needed now but also accounted for future plans for the brand.

How did Neuron perform from a project management standpoint?

It was really great to work with them. They were open to our feedback; we made frequent updates to specific copy or imagery, and they worked swiftly to make those changes. It felt like they were a part of the team. Since we’re both in San Francisco, we had a few in-person meetings. We also communicated via Slack and used Figma to provide design feedback or copy.

What did you find most impressive about them?

They took the time to understand what we were looking for, what the brand needed, and the vision for the project. They made something that we are excited about.

Are there any areas they could improve?

Honestly, I don’t. It went really smoothly. I actually talked to some of my internal team, and we can’t pinpoint anything that we felt could have been improved upon. We’re all really happy with how everything went.

Any advice for potential customers?

I don’t have any specific advice. You can’t go wrong taking them on as a design and development team. This project had more of a graphic design element to it than being product-focused, and their work shined through. They’re really creative and thoughtful in their approaches, so I’d advise people thinking of hiring Neuron for this type of work that they should.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Site Redesign & Product UI Redesign for Robotics Startup

“They were agile with changes that were thrown at them and quick to respond.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2019 - Apr. 2020
Project summary: 

Neuron completed two projects for a robotics and software company. In the first, they conducted a branding survey and redesigned a website. In a separate project, they redesigned the UI of a software product to improve the UX.

The Reviewer
 
51-200 Employees
 
San Jose, California
Bruce Brunger & Angel Anderson
Mkt Comms Mgr & Product Solutions Mgr, FutureDial, Inc.
 
Verified
The Review
Feedback summary: 

An early version of the redesigned website prompted a spike in traffic after a trade show. The vendor's UI services have differentiated the software product from competitors and fostered praise from internal and external stakeholders. In both projects, Neuron was a communicative partner with expert advice and problem-solving skills. This review was updated by the client company on April 17, 2020.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our company's name is Future Dial. We’re a robotics and software startup in the mobile and wireless device space. We do Software and robotics that process mobile phones with major wireless carriers. When a phone is traded in we work on the backend for the recycling process. My role is the marketing communications manager. So, I’m in charge of the outbound marketing and messaging in support of our sales office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We hired them for software interface design. We needed intelligence design and some of the arrangements on the screen.

SOLUTION

What was the scope of their involvement?

They redesigned our website to make it easier to navigate and a little more straight-forward. We had an initial scope of work, then they went over our requirements and came back with a branding survey. They evaluated our brand, how we looked, how we compared to our competitors. They also did some site mapping and looked at our navigation to explain what parts worked well and what parts didn’t.

Then they went through our messaging and determined where what we’re saying doesn’t match up with our customers. They also noted what we were trying to say and where the messaging wasn’t coming through.

Coming into this project, they streamlined our website, tightened up the messaging, and used a lot more visuals. They graphically and visually portrayed our business so users could easily understand what we do.

We then had a tradeshow a few months after starting the project, so we at least needed the landing page completed by then, and they delivered.

What is the team composition?

We worked primarily with our project manager and a few designers.

How did you come to work with Neuron?

They came highly recommended. We had a manager who knew them and had them help with the UI design. Our sales VP talked to them and found out they did website design as well, and thought it would be great to bring them on board for that as well.

How much have you invested with them?

The project cost between $25,000–$50,000.

What is the status of this engagement?

The project lasted in August 2019–March 2020

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We saw more people accessing our landing page during and after the tradeshow. We just launched the first phase of the website, so it’s brand new and I don’t have any metrics there.

Our previous developer didn’t structure the site in a way that would enable us to manage the site ourselves. There was no rhyme or reason. Neuron was able to strip it down to the nuts and bolts so we would be able to manage the platform going forward. Now it’s more logical, and if we need a banner changed, we can do that ourselves now.

Our former website was also a bit wordy. Neuron’s strength is simplifying and distilling it to a message that’s easier to understand. That’s their forte.

How did Neuron perform from a project management standpoint?

We held bi-weekly meetings to go over requirements or they would show us wireframes, what they put together, we’d preview it and tweak messaging. Our main point of contact was always available, we would message him at a lot of different hours, and we were always able to reach him.

What did you find most impressive about them?

They accommodated all of our requests and were always consultative. They would make suggestions and discuss the advantages or disadvantages of anything we were considering. We knew we could ask them for their professional opinion whenever we needed it.

Are there any areas they could improve?

Sometimes there were visual aspects that we wanted to incorporate, but because of technical considerations, it wouldn’t work on the mobile layout. But that’s not necessarily against them.  

Do you have any advice for potential customers?

Go into engagement thinking about it as a partnership. Neuron works best when they know that you are willing to be open to feedback. They can then provide advice on best practices.

Updated Review

This review was updated by the client company on April 17, 2020. New content is below:

BACKGROUND

Please describe your company and your position there.

FutureDial provides automated solutions for wireless device processors. Our SMART Receive product streamlines the receiving process of devices to ensure inventory accountability, accurate device identification, removal of private consumer content and further testing of device Condition. I, Angel Anderson, am the product manager for FutureDial's SMART Receive Product. This solution addresses many issues that our customers have experienced in the reverse industry which by definition has many variables. Our SMART Receive software takes all the complexity of processing these variables & simplifies the directive to allow any operator to be successful on day one.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Neuron?

FutureDial approached Neuron to redesign our User Interface. Having been immersed in this industry for so long, we felt it was important to get a fresh perspective on the user interface and the user experience.

What were your goals for this project?

1. Design a clean User Interface 2. Improve the User Experience to simplify user tasks and improve their efficiency.

How did you select this vendor?

The FutureDial marketing team selected Neuron to redesign our website. They were so pleased with Neuron's work and support that our internal marketing team highly recommended Neuron to the product team for this UI project.

SOLUTION

Describe the project and the services they provided in detail.

Neuron was briefed on our existing software. They were given user work instructions and a copy of the software to interact with. We held a training session and a followup call for questions. I was extremely impressed how easily the Neuron team was able to pick up on what we do and how we do it. Neuron inquired about things we liked or didn't like, feedback that we've received from customers, etc.. Neuron then took that back & designed a proposed sketch of a new UI concept and submitted that concept to FutureDial. This concept was outside the box that we at FutureDial had lived in at that time, but we all quickly fell in love with the design. Neuron's concept solved several problems that we had been stumbling with for a while. FutureDial gave our feedback to Neuron, who then built a very basic wire-frame that further helped to demonstrate an anticipated look and feel for the new product. As the product requirements process advanced, Neuron further built out an interactive wire-frame that FutureDial used to pitch this product to one of our Tier1 customers. The ability to professionally demonstrate our product concept in such a tangible way was beyond valuable. Not only did this lend confidence to the SMART Receive design plan, it also assisted in hashing out specific customer requirements ahead of development. I was also impressed at Neuron's problem solving skills as new customer requirements or concerns arose, Neuron was able to quickly propose solutions and seamlessly integrate those into the design.

What was the team composition?

For the SMART Receive project, I primarily interfaced with two individuals from Neuron. Ryan Matthew was on point to manage the project. I also worked closely with Michelle Stoner who directly worked on the wire-frames. Both were closely in communication and responded quickly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new User Interface and User Experience has allowed us to take our software to the next level. SMART Receive has developed many new fantastic functional features. The UI/UX however magnifies those improvements and sets FutureDial ahead of our competitors for the product in this space. Neuron's design was accepted by everyone on all sides, our internal product team, sales teams, marketing teams and engineering team, as well as our customer from operations to IT. It is worth noting that in my carrier I have never seen a project be so widely applauded nor pleased so many without receiving any negative feedback.

How was project management arranged and how effective was it?

Neuron's project management was on par. They clearly communicated timelines and made or exceeded those deadlines. They did not hesitate to ask questions & they clearly communicated throughout the process. They were agile with changes that were thrown at them and were quick to respond.

What did you find most impressive about this company?

1. How well they were able to articulate our software & the industry that uses it. 2. How they were able to problem solve using that knowledge, in some ways solving problems that the industry has been struggling with for years. 3. How patient and helpful they are. Working on a major project there were days that I inundated them with questions and feedback. They seamlessly captured this & helped manage the chaos into a productive workflow.

Are there any areas for improvement?

From my perspective, I cannot think of anything that Neuron could have done better. They met my every need and I plan to use them again in the future for other products.

5.0
Overall Score Great team, great design, flawless execution
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They met or exceeded every deadline, including a last minute major change in requirementGreat team, great design, flawless execution
  • 5.0 Cost
    Value / within estimates
    FutureDial has been so pleased with our agreements that we continue to enlist Neuron for multiple projects.
  • 5.0 Quality
    Service & deliverables
    Very detail oriented
  • 5.0 NPS
    Willing to refer
    Their fresh perspective is invaluable

Web Dev & Branding for Prescription Eyewear Retailer

“I was also impressed by their genuine investment in our success.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2019
Project summary: 

Neuron rebranded a prescription eyewear retailer via a complete web redesign. Bringing a new logo and color scheme to the table, the team took a mobile-first approach in migrating the platform to WordPress.

The Reviewer
 
11-50 Employees
 
Sugar Land, Texas
Nim
Momin
 
Verified
The Review
Feedback summary: 

Neuron’s migration and redesign of the site led to the store’s average order value (AOV) doubling. The appealing new interface has received rave reviews both internally and from customers, who have lauded it for its user-friendliness. The team went above and beyond to ensure the project’s success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m one of the original founders of Marvel Optics, an online retailer of affordable prescription eyewear.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We were looking to migrate our outdated web platform to a WordPress site with improved functionalities. We wanted to redesign the frontend of the site for a full rebrand.

SOLUTION

What was the scope of their involvement?

Starting from a new logo and color scheme, Neuron was responsible for redesigning over 20 site pages. Apart from page-specific designs, they executed the graphics, typeface, and icons that span across the website.

They also reorganized the layout of our product pages. They took a mobile-first approach, so they implemented the mobile layouts first and kept UI/UX across all devices in mind. The team also streamlined the checkout process so users can reorder products quickly.

What is the team composition?

We frequently interfaced with Chris (Co-Founder, Neuron) and Lucia (Senior UX Designer, Neuron) but we know that there were a couple of developers working behind the scenes.

How did you come to work with Neuron?

If I recall correctly, we found them on Clutch. We were looking for an affordable company and shortlisted three; we eventually decided to go with them.

How much have you invested with them?

We spent somewhere between $25,000–$50,000.

What is the status of this engagement?

We started working together in January 2019 until May of the same year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of our goals was to increase our average order value—the average amount of products that a customer will purchase from us—and thanks to Neuron’s work, we saw that number double from $75 to $150.  

All of our repeat customers, including our corporate clients, have given great feedback about the usability of the new site. It’s much more intuitive and user-friendly than our previous platform.

How did Neuron perform from a project management standpoint?

Their project management was excellent. When there was something I needed to change, they were on it right away. They definitely have a sense of ownership of the project beyond the strict scope of the engagement. They showed commitment to making sure that everything worked out well for us.

What did you find most impressive about them?

Their responsiveness and communication skills are stellar. I was also impressed by their genuine investment in our success. They didn’t bill us for every hour but instead went out of their way to make sure that everything was going well, even post-project.

Are there any areas they could improve?

While they took a mobile-first approach where the site was created for mobile then translated over for desktop use, some of the pages displayed awkwardly on a PC screen. It would’ve been nice to see beforehand what the layouts would look like, on the desktop side. This wasn’t the case for all the important pages, but a few of the more minor ones.

Do you have any advice for potential customers?

Be very clear about your goals and requirements. Once you communicate what you’re trying to achieve, they take ownership of the project. Let them drive the creative process because they truly know what they’re doing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redesign for Municipal Organization

"Working with Neuron was a seamless experience."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Ongoing
Project summary: 

Neuron was hired by a municipality to help them revamp their outdated website. The team focused primarily on user interface and design efforts.

The Reviewer
 
11-50 Employees
 
Everett, Massachusetts
Director of IT, City of Everett
 
Verified
The Review
Feedback summary: 

Though the website hasn’t launched yet, internal stakeholders are confident about the site’s performance and potential to increase user engagement. The team is highly collaborative and adaptive and feels like a true partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT director for the City of Everett, Massachusetts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We needed to revamp the look and functionality of our website. Ours was template-based, without a lot of original work, and we wanted to update it to retain users and increase engagement. 

Our main priority was shifting from a department-oriented site to a task-oriented site, so people could come to it with something specific in mind and accomplish their goals quickly and easily.

SOLUTION

What was the scope of their involvement?

Neuron focused more on the design work than on coding, as we’re using WordPress as our CMS. The team decided how the pages would be organized and what the interface of each would be. They focused on keeping a unified look throughout.

The team has passed along final deliverables, so now we’re in the implementation stage. Neuron will monitor the conversion and follow up with any of the minor changes or tweaks we want to make before the website officially launches.

What is the team composition?

I directly interact with three people, but there are more on the team. Mark (Co-Founder & Director of Strategy, Neuron) was the leader on the project. Natalie (UX Designer, Neuron) was usually in on the weekly calls as well.

How did you come to work with Neuron?

One of my colleagues within the city had worked with Neuron on a project in the past. I really liked the samples of their work that I’d seen and felt they fit really well with our organization and goals.

How much have you invested with them?

We’ve spent $90,000 with Neuron.

What is the status of this engagement?

We started working together in August 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any metrics because the site hasn’t gone live yet, but we did do some preliminary testing that impressed us and gave us confidence moving forward. 

Since one of our primary goals was to improve workflow and navigation on the website, the team at Neuron came up with a test involving different test groups to analyze how long different tasks took to accomplish on the site. 

Their findings confirmed that for almost every task and group, users could easily find the information they need. The numbers we saw were a significant improvement from our old site, thanks to the design and organization efforts from Neuron. 

How did Neuron perform from a project management standpoint?

Neuron’s project management style is excellent. Dealing with the different requirements across departments was difficult, but Neuron handled the challenge really well. 

The team was very patient, often facing waiting periods of two weeks after requesting information from departments. 

We had a weekly call during the design phase of the project, and the team was always focused and ready to answer questions about the project as well as their progress and workflow. 

What did you find most impressive about them?

Neuron didn’t start the engagement with ideas that they tried to guide us to. Instead, they listened to us and did their best to incorporate our vision. The team managed to come up with a unified final product that represented us well.

Also, we have a lot of third-party solutions in place for things like permits and parking tickets. Neuron collaborated with us really strongly in coming up with a solution to deal with those third-party platforms but retain the unity of the site. That was especially important to us, as it was one of our main concerns going into the project.

Are there any areas they could improve?

There’s nothing that stands out to me. During the entire process, I was never frustrated with the team or their services. Working with Neuron was a seamless experience. It felt like they were working as part of our own team. 

Do you have any advice for potential customers?

While this is specific to organizations that are dealing with multiple departments with their own specific goals and needs, my advice is to collect as much information from all actors beforehand. 

If we’d had more prep work done before we started, we could’ve been a little more focused throughout the project and new ideas would’ve integrated more smoothly. 

That being said, Neuron did a wonderful job handling those difficulties.

4.5
Overall Score I'm very happy with their team and the interaction.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    The scheduling was exceptional. They were always willing to reschedule and work within our timeframe.
  • 4.5 Cost
    Value / within estimates
    They were comparable to other bids, but we went with Neuron because of their proposal itself.
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

E-Commerce Redesign & Development for Greeting Card Company

“They always responded to us quickly, honestly, and at reasonable prices.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Nov. 2019
Project summary: 

Neuron redesigned and developed an e-commerce web app for a custom greeting card company following their transition to a new platform.

The Reviewer
 
11-50 Employees
 
Las Vegas, Nevada
Barry Robb
E-Commerce Director, Proclick Ventures
 
Verified
The Review
Feedback summary: 

After taking on this rescue mission project, the team worked to understand the complexities of their partner company to yield the best possible output. They impressed the internal staff with their straightforward, direct approach to communication and collaboration. The partnership will continue.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for an investment firm that purchases e-commerce companies and runs them. I’m the CEO of Cards for Causes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

Our previous design agency failed to redesign our website to our standards. Neuron was brought on to take their place.

SOLUTION

What was the scope of their involvement?

To start, we switched from a no-name e-commerce company to BigCommerce. With that, we lost some functionality, but that’s standard in the industry. It was important that we were able to freshen up the site and put a new spin on it.

Once they got a chance to know our business, they got to work. In the end, they presented exactly what we asked them for. We made a few revisions here and there for minor issues. They wrapped up the project but will stay on board to tweak other aspects of the site.

What is the team composition?

I worked directly with Chris (Director, Neuron) and one of the chief designers. There were also developers working in the background. 

How much have you invested with them?

We spent between $20,000–$30,000 on this project. 

What is the status of this engagement?

We started working with them in August 2019, and our team plans to collaborate with them in 2020 to tweak the design even more. This particular project wrapped up in November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They worked closely with us to craft a site that was 100% better than it was before. Their responsiveness level was really important to us. They were willing to utilize a Slack channel and speak directly with each other about progress. 

How did Neuron perform from a project management standpoint?

I appreciated having a single point of contact that really understood what was going on across all parts of the project. Internally, they used Jira to organize the project. They didn’t have to expose that to us, because I didn’t want that level of detail. I was satisfied knowing that they were fixing problems as they popped up.

What did you find most impressive about them?

They always responded to us quickly, honestly, and at reasonable prices. I’m very impressed with their business, so they deserve credit where credit is due. Their price and responsiveness were the two most impressive things about them.

Are there any areas they could improve?

Nothing’s coming to mind at the moment. 

Do you have any advice for potential customers?

In general, it’s important to internalize your scope before reaching out for their help. They’re going to ask you scope-related questions early on, so you need to know exactly what you need to get things right the first time. Once you get them to know your business, they’ll do wonders for you.

5.0
Overall Score I want to and will work with them in the future.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There have been times that we needed to push deadlines, but they do well overall.
  • 5.0 Cost
    Value / within estimates
    They’re very reasonably priced.
  • 5.0 Quality
    Service & deliverables
    I’ve been in the industry for years, and they completed great deliverables.
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them.

Web Development for Tech Creative Agency

“With their help, we were able to change the way our clients see us and steer the conversation the way we want.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - June 2019
Project summary: 

Neuron built several new marketing and product pages while following established brand guidelines. In addition to development, they supported ideation and design stages.  

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Chief Creative Officer, Tech Creative Agency
 
Verified
The Review
Feedback summary: 

The project elevated the platform and effectively communicated the brand’s message. Neuron completed everything quickly and stuck to the budget, satisfying the project’s requirements. The team’s management skills are superb and distinguish them from others in the field.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the Chief Creative Officer for a hybrid technology and creative agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We were updating our marketing website, and we needed a design and development team to execute changes quickly.

SOLUTION

What was the scope of their involvement?

Neuron ran through several iterations with us and then built new web pages for our site. Together, we developed a plan to communicate what we do and our core products in a clean and professional way. They re-envisioned our product pages while following our existing brand guidelines and maintaining the look and feel of our site.

What is the team composition?

We worked with a designer who was in charge of the project, one principal, and a developer. While the site of our team was relatively small, they drew on other resources on their team to make everything happen.

How did you come to work with Neuron?

I knew one of the principals through a mutual friend. We were looking at a few different agencies, but Neuron was the right fit for what we were doing.

What is the status of this engagement?

The project lasted from February–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They elevated our platform and reorganized our pages to communicate what we did in a really impactful way. With their help, we were able to change the way our clients see us and steer the conversation the way we want.

Most importantly, Neuron delivered everything on time and on budget.

How did Neuron perform from a project management standpoint?

They did a stellar job managing everything. They kept things on the timeline and held us accountable. They completely understood what we needed them to do and everything was well documented. In this regard, their creative team really shined. They are definitely a cut above competitors.

What did you find most impressive about them?

Project management really is their strength. They’re able to move the project forward in a really helpful way.

They’re also great people to work with—they’re smart and great with ideation.

Are there any areas they could improve?

Everything they delivered for us was great, but I wish we could have utilized their UX background more.

Do you have any advice for potential customers?

Bring in Neuron early to help guide the process. They can help organize your thought process and find actionable ways to move the project forward when things aren’t clearly defined. They have some really smart ideas.

You will also want to dedicate time to the project because they work very quickly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They were a great value; we were just cost-sensitive.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Neuron, LP
Status
Active
Jurisdiction of Formation
Delaware
Id
6020228
Date of Formation
Apr 19, 2016
Last updated
Apr 18, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jun 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
23
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
October 23, 2020