Neuron

BACKGROUND

Introduce your business and what you do there.

I’m an executive of SmarterD. We're in the IT security management and enterprise software space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We were trying to recreate our UX and modernize our platform. We wanted to bring it to the latest look and feel.

SOLUTION

What was the scope of their involvement?

We talked Neuron through what we were looking for and explained the different personas our product had. We gave Neuron access to the product and walked them through how it would be used. The team played with the product and developed a complete redesign and design system, delivering the final output in Figma.

What is the team composition?

I worked with Ryan (UX Lead & Founding Partner) and Mark (Director of Strategy). Mark led the team from a management perspective, and Oleksandr (Senior UX Designer) helped with the detailed work.

How did you come to work with Neuron?

We searched online for several companies and came across Neuron. We looked at their previous work and reached out to the team. We initially met with Ryan and had chemistry. He came across well and made us feel comfortable. Plus, we're located in the San Francisco Bay Area, and Neuron is also in San Francisco. We also liked that the team had worked with several other startups and understood the culture.

How much have you invested with them?

We spent around $35,000–$37,000.

What is the status of this engagement?

We worked with Neuron from April–May 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were really impressed with the design system delivered by Neuron. The speed to market was very critical for us because we’re a product company, and customers were complaining about our UX design. We wanted a quick turnaround, and Neuron did a fabulous job. Additionally, Neuron took minimal of our time, which was significant because we didn't need to spend much time with the team to make the project happen, showcasing Neuron's amount of experience in creating this kind of design system. 

Neuron's work quality also showcased their experience because they knew what they were doing and demonstrated their professionalism from beginning to end. The team has good people, and I had no issues working with them. Starting from their leader, Ryan, and going through the chain of teammates, all came together very well to deliver the product in a short period of time and create value. 

How did Neuron perform from a project management standpoint?

Neuron didn't take too much of our time and met the aggressive deadline we gave them of six weeks. The team was able to get the input they needed. Neuron was proactive in our Zoom meetings and then returned with the output. We didn't spend too much time with the team, and they understood our system, our target market, and our user personas, which was the reason they could complete the project in such a short period of time.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Mark was exceptional. He was outstanding in the way he coordinated the entire project. He presented the project's output and drove us through the process. Mark was always there to support us while we implemented the design and answered our questions.

What did you find most impressive about them?

Our chemistry with Neuron was impressive and mattered to us; that was everything to the project's success. Neuron was very meticulous in fulfilling the scope of work. The team had the perfect combination of experience, work and output quality, and speed. 

Are there any areas they could improve?

I can't think of anything Neuron could improve—they did everything they said they would.

Do you have any advice for potential customers?

Making a product work is a two-way street. If you give them the correct input and walk them through the details, you can get something done with them.

BACKGROUND

Introduce your business and what you do there.

I'm a product designer at an energy equipment manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We needed UI/UX design support with the aim of having an elevated skill set in this area. 

SOLUTION

What was the scope of their involvement?

Neuron has provided two UI/UX designers who work on our design projects. We initially started working with Michelle (UX Lead) and went through an onboarding process so she could become familiar with our systems and designs. After the short onboarding, she started working on product requests, primarily using Figma.

What is the team composition?

We work with two teammates from Neuron.

How did you come to work with Neuron?

We found Neuron through a referral.
How much have you invested with them?

We've spent between $50,000–$100,000 on this project.

What is the status of this engagement?

We began working with Neuron in April 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Having two embedded designers from Neuron has made our design work much quicker and increased quality. 

How did Neuron perform from a project management standpoint?

Neuron's designers deliver work on time. The team is responsive through email, Google Chat, and Google Meet, and we collaborate via Jira.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Michelles's work. 

What did you find most impressive about them?

Neuron's team has extremely deep knowledge of UI/UX design and is very thorough and detail-oriented. The team has leveled up our design work and communication with the engineering team.

Are there any areas they could improve?

I haven't noticed any areas for improvement in the team. 

Do you have any advice for future clients of theirs?

I suggest hiring Neuron.

BACKGROUND

Introduce your business and what you do there.

I'm the head of product at a nonprofit association whose mandate is to promote the development of the polymer ecosystem and other Web3 technologies. I work in the capacity of assisting with product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We needed help with the overall UX of our onboarding flow. We didn't have the in-house capability to create UX for blockchain and Web3 technologies and wanted to rely on the expertise of an external service provider.

SOLUTION

What was the scope of their involvement?

Initially, we had a brief contract negotiation with Neuron and the scoping process. Once the contract was signed, we had a kick-off session, and Neuron helped validate the user personas we already had, which were 1–2. This was a very small scoped project by design, and the team used Figma.

What is the team composition?

We worked with Mark (Director of Strategy) and Ika (Senior UX Designer).

How did you come to work with Neuron?

We found Neuron on a website that listed several different UX service providers. A team member created a shortlist of UX companies for me to review and contact for the RFP.
How much have you invested with them?

We spent approximately $10,000.

What is the status of this engagement?

We worked with Neuron from April–May 2024. The engagement was two weeks long.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're currently implementing Neuron's changes and expect to go live in a month. I was very pleased with Neuron's thoroughness in approaching the work. The team conducted a detailed analysis of our current onboarding flow across all devices and channels of web and mobile browsers on different systems. 

Neuron ensured that the entire end-to-end onboarding flow was considered when making the design recommendations without leaving empty journeys. The team considered every angle of our user journey, and there was a logical next step for all users entering the onboarding flow. We were happy with the result.

How did Neuron perform from a project management standpoint?

Neuron delivered work on time and on budget. The team provided regular updates via Slack, and we also had Zoom calls every 2–3 weeks to review progress and ensure work was completed on time and on budget.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to shout out Mark and Ika's work. They did a fantastic job and were easy to work with. 

What did you find most impressive about them?

Neuron had a very good grasp of UX patterns in general. Our project had a tight scope and didn't require large studies or discovery. Onboarding is a very well-known process, and Neuron applied the principles they had experienced to our unique situation. Neuron's understanding of common UX patterns and how to implement those learnings in a new setting for our ecosystem was their biggest strength. The team implemented good UX practices within our constraints for this Web3 project.

Are there any areas they could improve?

I can't think of anything Neuron could improve. 

Do you have any advice for future clients of theirs?

First and foremost, I recommend having a teammate within your company who can work with Figma because it's the tool of choice for many UX professionals. You'll get the most value if you use or can navigate the tool Neuron is most comfortable with. My second recommendation is to have a clear understanding of your goal. Be very specific about the outcome that you'd like to achieve instead of describing general problems.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Global Digital for Enstall. Our company produces and sells mounting systems for solar installations, which are the systems that put solar panels on roofs. We’re active in the US and Europe with various business units and a mother company that must be aligned.

I’m responsible for all digital services provided to solar installers to help them do their work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We wanted to make installers’ lives easier through our digital services. We aimed to launch a new digital platform that would help installers manage all the phases of a solar project, including design, sales, and installation.

Although we were a scalable, international organization, we weren’t very digital-savvy. We had to quickly learn how to go through a digital transition because we were also rebranding the mother company and digital propositions. Additionally, many stakeholders were integrating partner services into our own service, so we had a highly fragmented and complex landscape.

SOLUTION

What was the scope of their involvement?

Neuron has designed our new digital platform for solar installers from scratch using Figma. They’ve researched and analyzed the competitive landscape to understand the tools installers use today and how we could combine or improve those. 

Initially, we provided Neuron with a bigger vision of providing integrated services for solar installers and a high-level digital strategy. However, Neuron still had to prove the concept and define the user journeys and rollout strategy.

What is the team composition?

We work with two key people, but we’ve been up to five teammates during busy periods.

How did you come to work with Neuron?

I searched on Google for a UI/UX design boutique agency in the Bay area because one of our primary business units is located there. After I found them, I read their reviews on Clutch.

How much have you invested with them?

We’ve spent between $500,000–$1 million.

What is the status of this engagement?

We began working with them in January 2023, and our relationship is ongoing. However, the engagement is almost finished because we launched the big project in April 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t know the business results yet because we just launched, but the first signals are great. The installer community has received the project well, so Neuron’s results have been excellent.

Moreover, Neuron did a brilliant job of understanding all the participants and keeping track of every detail of the services. The team always saw the whole picture and was on top of things. Sometimes we lost the overview, but they always kept it in sight. Overall, the project was not just about launching the service for installers but designing the whole platform, the new brand, and its design system while working with parties in Europe and the US, so their work was impressive.

How did Neuron perform from a project management standpoint?

They’re the type of supplier that sometimes makes you feel guilty because you don’t perform as well as they do. Neuron always keeps their word and delivers on time, so they lead by example.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Matt (UX Lead & Creative Director) and Michelle (UX Lead) have been instrumental. They’ve really understood our company, market, and most of all, our customers. They needed to know the customers’ pain points and needs to address them, which meant understanding their lives, which is quite complex. Overall, they’ve done an excellent job understanding the customers and stakeholders in our company.

What did you find most impressive about them?

Their dedication is impressive. Neuron is truly part of our team; they don’t feel like an outside agency delivering an assignment. They’re always on top of things, working with the developers, and ensuring it’s easy to implement their work.

Are there any areas they could improve?

I really have to look for something because we’ve been very happy, but sometimes they could be less polite. Sometimes we make mistakes or don’t do things the way we should. Since they’re the experts, they know how it should be done. They speak their minds when we’re about to make mistakes, but they could be more forthcoming sometimes. However, it could be cultural because we’re based in Amsterdam, and they’re in the US.

Do you have any advice for potential customers?

You can move faster if you’re well prepared. In our case, we weren’t ready, so we hired Neuron; they helped us develop our own strategy. 

If you don’t know what you need to do, they’re also available to help. Initially, we were skeptical about their discovery phase because we felt we already knew what we wanted. However, having Neuron spend time to do a thorough analysis really paid off. Giving them the time to get an in-depth understanding of your customers, processes, and industry will pay off later on because they’ll be able to have that as a reference.

BACKGROUND

Introduce your business and what you do there.

I’m a senior product manager in a software company. We have products that are used in the payment industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We wanted to redesign our customer-facing applications, but we didn’t have a designer in our company.

SOLUTION

What was the scope of their involvement?

We hired Neuron to redesign our applications and create a design system. They completely redesigned our customer-facing application and made many suggestions. They came up with a new design system and modified the user flow in certain places to ensure the customers had the best experience while they worked through our apps.

They primarily worked in Figma.

What is the team composition?

We had a project manager, a lead designer, and another two designers on our team.

How did you come to work with Neuron?

I searched on Google and looked them up on Clutch; I saw they had excellent reviews. I read the reviews and contacted the top five design agencies on Clutch. After reviewing all of them and seeing their portfolios, I decided to go with Neuron.

How much have you invested with them?

We spent between $100,000–$250,000.

What is the status of this engagement?

We signed the contract in May 2023, and the project ended in July 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still working on the implementation, so we haven’t implemented the design. However, their designers were great at engaging with us and understanding the design systems and user flows to create the best UX. Neuron’s designs were high quality, and every design decision had a logical sense.

How did Neuron perform from a project management standpoint?

We were really satisfied with the project’s timeliness. Neuron worked through all the items and accomplished them on time. They were also able to stay within the budget.

We mainly communicated via Slack, emails, and Zoom. We had weekly reviews of the designs through scheduled meetings. If they needed to discuss something before the design review, the team would reach back, and we’d give them feedback or insight into the process.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Working with all of them was great, but Ryan (UX Lead & Founding Partner) was great at communicating and organizing everything.

What did you find most impressive about them?

What impressed us the most was their understanding of user flows, design systems, and design frameworks and how they applied that to our customer-facing applications.

Are there any areas they could improve?

Honestly, we didn’t have any constructive feedback. We were really satisfied with their output.

Do you have any advice for potential customers?

I recommend providing as much documentation upfront for your project as you can. When we started working with Neuron, they had already reviewed the documentation, which helped us start from a different position.

BACKGROUND

Please describe your company and position.

I am the Product Lead of LifeBell AI

Describe what your company does in a single sentence.

AI desease detection and prevention.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Neuron to accomplish?

• Create a user interface to communicate patient acuity.

SOLUTION

How did you find Neuron?

• Clutch Site

Why did you select Neuron over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Neuron were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Neuron worked with the product, engineering and DS teams on a 0-1 product for the Emergency Department. We worked to create an initial user interface that monitors 10's of sick patients in the emergency department. This had a large focus on surfacing important patient insights in a data rich environment, while giving full visibility and control to the clinical staff.

We worked in a fast pace Agile environment with quick customer feedback loops with weekly designs deployed to prod.

Major Deliverables

1. They owned creation and management of all design files
2. Creation of initial MVP design
3. Iterative UI development ready for a design freeze for FDA approval.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No metrics. They created initial product that met both customer requirements and regulatory requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and work delivered on time. Very responsive to changes and very easy to grab zoom time for ad-hoc changes or improvements.

What was your primary form of communication with Neuron?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Attention to the mission. They understood the customer and the goals extremely well. They knew when to use existing design patterns and when to user novel solutions to problems.

Are there any areas for improvement or something Neuron could have done differently?

Not much I can think of. Very minor but better figma file management and communicating the design files, however we did work in a fast environment.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of CoachEm

Describe what your company does in a single sentence.

CoachEm™ is the first Coaching Execution Platform that integrates deep learning technology to proactively identify patterns of great behavior, determine opportunities for improvement and serve up practical recommendations for managers to help their teams drive more deals, bigger deals, faster deals and loyal customers.

Built with decades of go-to-market experience, world-renowned data scientists and advanced AI/ML technology, CoachEm™ leverages your existing tech stack to increase rep productivity, increase retention and replicate best practices across your team(s).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Neuron to accomplish?

• Reimagine our product design

SOLUTION

How did you find Neuron?

• Referral

Why did you select Neuron over others?

• High ratings
• Great culture fit
• Other

What was the size of Neuron’s team?

>10

Describe the scope of work in detail. Please include a summary of key deliverables.

UX/UI design strategy for our web application. The Project began with Neuron's SPARC phase (Discovery, Strategy & Prioritization) to understand and define priorities, features, and user stories for the Design phase that follows. SPARC - Discovery, Strategy & Prioritization (abbreviated)

1. Stakeholder workshops to define product vision, objectives, and requirements
2. Technology review with engineers to identify design constraints
3. UX/UI assessment of existing product (if desired)
4. Identification of opportunities and features (if desired)
5. Feature scoping and prioritization (if desired) 
6. Product design roadmapping (if desired)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly meetings with clearly defined goals and outcomes
• Timeline that we jointly established at the beginning of the engagement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Neuron has been fantastic to work with which is why we've continued working with them beyond our initial scope of work. They come to every meeting prepared with what they want to cover, roles and responsibilities on their end and what they need from us to be successful and keep us all on track.We have of course thrown a few curveballs their way and they've responded appropriately and reasonably because they want the project to be a success!

What was your primary form of communication with Neuron?

• Virtual Meeting

What did you find most impressive or unique about this company?

They work very well as a team and that was clear in our very first meeting. They've worked together for quite a while and build off of each other nicely to get us all to better outcome.

Are there any areas for improvement or something Neuron could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I’m the head of product for Geojam, a creator economy startup. We’re building a mobile app to connect fans and creators better.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

We had an existing wireless platform, but it wasn’t up to par with our standards.

SOLUTION

What was the scope of their involvement?

Initially, Neuron came in to redesign our application. They’ve rebuilt everything from the ground up. We started with UX research and moved to UX/UI design on Figma.

The product is a community-based app for creators. Fans and users have access to exciting features, almost like a subscription-based app or gated community where users can have unique interactions with creators. Each community has the potential to have a shop for its own merchandise experience and NFTs. We’re building it on React Native.

Additionally, Neuron will provide maintenance.

What is the team composition?

Mark (Director of Strategy) is our main point of contact. We have 4–5 people on the team at any time, including 2–3 UI designers, UX/UI design lead, and a UX strategist. 

How did you come to work with Neuron?

We researched the best firms and cross-checked them with platforms like Clutch.

How much have you invested with them?

We’ve spent between $150,000–$200,000.

What is the status of this engagement?

We started working with them in November 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new design system is fully fleshed out. We’ve implemented the screens and designs, and they’ve definitely exceeded expectations.

How did Neuron perform from a project management standpoint?

Project management is excellent. We use Slack, Monday, Figma, texts, and calls to communicate.

What did you find most impressive about them?

Their strong points are their personability and rigor in their implementation.

Are there any areas they could improve?

No, they’ve done a great job.

Do you have any advice for potential customers?

It’s simple — the more you put in, the more you get out.

BACKGROUND

Introduce your business and what you do there.

I am the COO of a mortgage company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuron?

Like many mortgage companies, we have many employees working on various interfaces and software to process underwrites and deliver loans. It was incredibly inefficient and we wanted to develop a system that could host all of our functionalities and be more user-friendly. At the same time, we wanted to have software with more automation. So, we hired Neuron to help us with the system design. 

SOLUTION

What was the scope of their involvement?

Neuron is designing our software interface in Figma. We’ve provided their team with our employee workflows and how we interacted with the existing software. Neuron has then used that information to better understand what we need them to design. Neuron’s team has just finished working on the workflows and wireframes that will lay a solid foundation before we delve into the visuals and specific content. 

What is the team composition?

We regularly work with five teammates from Neuron, including two partners and three designers. 

How did you come to work with Neuron?

We knew we needed a design company to help us develop the software, so we asked for references and did some research on Google. We found several recommendations for Neuron during that process, claiming they were one of the top design firms. We talked to several other vendors, but Neuron had the capacity and was the best fit.  

What is the status of this engagement?

Our engagement with Neuron was from September 2021–January 2022.  However, we’ve only paused the project for now, so we will pick it back up soon. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we’re still in the initial stages of wireframing, we don’t have anything that can be put into production or bring immediate value to our company. However, Neuron’s work has been an excellent start to our next development steps. They’ve fully understood what we need and have presented us with a complete structure with every functionality we need. Neuron has found a way to merge different aspects of our previous softwares to create a new, user-friendly system to replace our old one. Neuron has done a great job. 

How did Neuron perform from a project management standpoint?

Neuron delivered on schedule — our initial two phases were set to last 3–4 months, and they followed that timeline. We communicated frequently, meeting twice a week to discuss designs and answer questions. I was personally involved in all the project management in Figma, so there weren’t any gaps between our companies. 

What did you find most impressive about them?

Neuron’s ability to understand our business model and needs is impressive. They obviously don’t have experience in every industry they’re going to work in, but Neuron can quickly understand our detailed processes and daily business operations. 

Are there any areas they could improve?

I would like to see more out of the box, creative ideas from the Neuron team. 

Do you have any advice for potential customers?

I would let future customers know that they need to know what they want from a partnership. If both parties know the goal and the path forward, a collaboration with Neuron will be successful.