What evidence can you share that demonstrates the impact of the engagement?
We don’t have any metrics because the site hasn’t gone live yet, but we did do some preliminary testing that impressed us and gave us confidence moving forward.
Since one of our primary goals was to improve workflow and navigation on the website, the team at Neuron came up with a test involving different test groups to analyze how long different tasks took to accomplish on the site.
Their findings confirmed that for almost every task and group, users could easily find the information they need. The numbers we saw were a significant improvement from our old site, thanks to the design and organization efforts from Neuron.
How did Neuron perform from a project management standpoint?
Neuron’s project management style is excellent. Dealing with the different requirements across departments was difficult, but Neuron handled the challenge really well.
The team was very patient, often facing waiting periods of two weeks after requesting information from departments.
We had a weekly call during the design phase of the project, and the team was always focused and ready to answer questions about the project as well as their progress and workflow.
What did you find most impressive about them?
Neuron didn’t start the engagement with ideas that they tried to guide us to. Instead, they listened to us and did their best to incorporate our vision. The team managed to come up with a unified final product that represented us well.
Also, we have a lot of third-party solutions in place for things like permits and parking tickets. Neuron collaborated with us really strongly in coming up with a solution to deal with those third-party platforms but retain the unity of the site. That was especially important to us, as it was one of our main concerns going into the project.
Are there any areas they could improve?
There’s nothing that stands out to me. During the entire process, I was never frustrated with the team or their services. Working with Neuron was a seamless experience. It felt like they were working as part of our own team.
Do you have any advice for potential customers?
While this is specific to organizations that are dealing with multiple departments with their own specific goals and needs, my advice is to collect as much information from all actors beforehand.
If we’d had more prep work done before we started, we could’ve been a little more focused throughout the project and new ideas would’ve integrated more smoothly.
That being said, Neuron did a wonderful job handling those difficulties.