This review was updated by the client company on April 17, 2020. New content is below:
Please describe your company and your position there.
FutureDial provides automated solutions for wireless device processors. Our SMART Receive product streamlines the receiving process of devices to ensure inventory accountability, accurate device identification, removal of private consumer content and further testing of device Condition. I, Angel Anderson, am the product manager for FutureDial's SMART Receive Product. This solution addresses many issues that our customers have experienced in the reverse industry which by definition has many variables. Our SMART Receive software takes all the complexity of processing these variables & simplifies the directive to allow any operator to be successful on day one.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Neuron?
FutureDial approached Neuron to redesign our User Interface. Having been immersed in this industry for so long, we felt it was important to get a fresh perspective on the user interface and the user experience.
What were your goals for this project?
1. Design a clean User Interface 2. Improve the User Experience to simplify user tasks and improve their efficiency.
How did you select this vendor?
The FutureDial marketing team selected Neuron to redesign our website. They were so pleased with Neuron's work and support that our internal marketing team highly recommended Neuron to the product team for this UI project.
Describe the project and the services they provided in detail.
Neuron was briefed on our existing software. They were given user work instructions and a copy of the software to interact with. We held a training session and a followup call for questions. I was extremely impressed how easily the Neuron team was able to pick up on what we do and how we do it. Neuron inquired about things we liked or didn't like, feedback that we've received from customers, etc.. Neuron then took that back & designed a proposed sketch of a new UI concept and submitted that concept to FutureDial. This concept was outside the box that we at FutureDial had lived in at that time, but we all quickly fell in love with the design. Neuron's concept solved several problems that we had been stumbling with for a while. FutureDial gave our feedback to Neuron, who then built a very basic wire-frame that further helped to demonstrate an anticipated look and feel for the new product. As the product requirements process advanced, Neuron further built out an interactive wire-frame that FutureDial used to pitch this product to one of our Tier1 customers. The ability to professionally demonstrate our product concept in such a tangible way was beyond valuable. Not only did this lend confidence to the SMART Receive design plan, it also assisted in hashing out specific customer requirements ahead of development. I was also impressed at Neuron's problem solving skills as new customer requirements or concerns arose, Neuron was able to quickly propose solutions and seamlessly integrate those into the design.
What was the team composition?
For the SMART Receive project, I primarily interfaced with two individuals from Neuron. Ryan Matthew was on point to manage the project. I also worked closely with Michelle Stoner who directly worked on the wire-frames. Both were closely in communication and responded quickly.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
The new User Interface and User Experience has allowed us to take our software to the next level. SMART Receive has developed many new fantastic functional features. The UI/UX however magnifies those improvements and sets FutureDial ahead of our competitors for the product in this space. Neuron's design was accepted by everyone on all sides, our internal product team, sales teams, marketing teams and engineering team, as well as our customer from operations to IT. It is worth noting that in my carrier I have never seen a project be so widely applauded nor pleased so many without receiving any negative feedback.
How was project management arranged and how effective was it?
Neuron's project management was on par. They clearly communicated timelines and made or exceeded those deadlines. They did not hesitate to ask questions & they clearly communicated throughout the process. They were agile with changes that were thrown at them and were quick to respond.
What did you find most impressive about this company?
1. How well they were able to articulate our software & the industry that uses it. 2. How they were able to problem solve using that knowledge, in some ways solving problems that the industry has been struggling with for years. 3. How patient and helpful they are. Working on a major project there were days that I inundated them with questions and feedback. They seamlessly captured this & helped manage the chaos into a productive workflow.
Are there any areas for improvement?
From my perspective, I cannot think of anything that Neuron could have done better. They met my every need and I plan to use them again in the future for other products.