Wakefly, Inc.

What evidence can you share that demonstrates the impact of the engagement?

LC: We’ve really liked the design work Wakefly has provided thus far, while the switch to Kentico has been an easy transition for us. The team works quickly to get things up and running. The process has been very smooth from the beginning.

The time they’ve taken to learn more about Atlas and the services we provide has been crucial to their ability to make substantive recommendations. Many of the new templates are mobile friendly, which is something our team has struggled with in the past. The new templates make it easier for us to engage our target audience.

How did Wakefly, Inc. perform from a project management standpoint?

LC: We’ve been very pleased with everything so far, especially as compared to previous vendors we’ve worked with in the past. They turn projects around rapidly and we’re very happy with the workflow. We have weekly status calls with them and there’s always an open line of communication. They consistently check in and send project updates along the way, which is a refreshing shift from what we’re used to with outside agencies.

What did you find most impressive about them?

LR: They support us any time we reach out to them and go the extra mile to educate us. We work so diligently with them on all of the projects and support. If someone is unavailable, we can keep moving with our projects and stay on schedule. They work very hard to help us maintain our timelines. We couldn’t ask for a better vendor to help us through all the projects they’ve worked on.

LC: We’ve gone to them with questions or issues with recommendations from previous vendors that we weren’t sure about, and they’re always happy to provide guidance. They’ll help out with anything, even if it wasn’t a project that they quoted.

Wakefly Inc. has also been really good at making recommendations based on our budget. They’re very transparent in keeping us updated on how various projects are impacting costs.

Do you have any advice for potential customers?

LC: Setting project timelines has been very important for our team. It helps us stay on top of everything because we know Wakefly will deliver on time. Outlining those milestones to ensure that we’re meeting our goals, objectives, and deadlines has been central to the success of the project so far.

LR: Potential customers need to identify what they’re looking to accomplish because once they define it, Wakefly Inc. is going to run with it. If a customer doesn’t define their scope well, it will inevitably and unnecessarily draw out the engagement.

What evidence can you share that demonstrates the impact of the engagement?

In terms of project management and meeting milestones, they make our business look excellent to our clients. Their management skills are exceptional, and they're excellent at articulating a clear timeline with specific dates and elements. They're always ready with a plan B, and their word is their bond. There are almost no surprises, and their team will take full accountability and responsibility if anything goes wrong. If any issue arises, they'll adapt there plan with the timeline to fix everything. Because of all this, they continue to increase our revenue.

How did Wakefly perform from a project management standpoint?

It's a two-way street, and they work excellently with our team. Their team is disciplined, accountable, and make it a high priority to hit our expectations. Working on web projects can get intense, and they work with us side-by-side—even through long weekends. I cannot tell you how many times I've called them on a Sunday to ask a question or request a feature. Their senior managers explain complications with honesty and don't sugar-coat new issues that need to be prioritized. It's unusual to find such an organized and professional partner. They're not just a nine-to-five agency; Their team works extremely hard to meet milestones and provides detailed outlines of where our money goes. Their exceptional customer service is why we're still working with them—even after eight years.

What did you find most impressive about them?

Their team is responsive, and we have an extremely high-level of trust in their work. Our business ebbs and flows, but they've been with us all the way. I'm a marketing director, so I don't have the technical knowledge to fix urgent issues; Thus, it's great knowing that I can rely on them to respond within the same day to answer a question. Even though I'm not their biggest customer, they consider me a valuable partner. This reflects the phenomenal integrity of their senior management. Wakefly always try to meet our budget and deadlines, are competitively priced, and provide cutting-edge technology.

Are there any areas they could improve?

They have turnovers and it would be nice having the same team. However, this is an extremely fast-evolving technology, and the new managers or developers they bring in offer better insights into the cutting-edge of technology. Thus, it's a more of a benefit for us. Their senior management also consists of the same people since day one, so I can't complain too much.

Any advice for potential customers?

In the beginning, listen closely to their expertise to understand design brief. Make sure your internal project management is excellent. Understand that you need to work as well to hit your deadlines and expectations. Always ask questions and understand what you need to do to help them succeed. It's a partnership, both of you have to work (50/50) to achieve success.