What evidence can you share that demonstrates the impact of the engagement?
In terms of project management and meeting milestones, they make our business look excellent to our clients. Their management skills are exceptional, and they're excellent at articulating a clear timeline with specific dates and elements. They're always ready with a plan B, and their word is their bond. There are almost no surprises, and their team will take full accountability and responsibility if anything goes wrong. If any issue arises, they'll adapt there plan with the timeline to fix everything. Because of all this, they continue to increase our revenue.
How did Wakefly perform from a project management standpoint?
It's a two-way street, and they work excellently with our team. Their team is disciplined, accountable, and make it a high priority to hit our expectations. Working on web projects can get intense, and they work with us side-by-side—even through long weekends. I cannot tell you how many times I've called them on a Sunday to ask a question or request a feature. Their senior managers explain complications with honesty and don't sugar-coat new issues that need to be prioritized. It's unusual to find such an organized and professional partner. They're not just a nine-to-five agency; Their team works extremely hard to meet milestones and provides detailed outlines of where our money goes. Their exceptional customer service is why we're still working with them—even after eight years.
What did you find most impressive about them?
Their team is responsive, and we have an extremely high-level of trust in their work. Our business ebbs and flows, but they've been with us all the way. I'm a marketing director, so I don't have the technical knowledge to fix urgent issues; Thus, it's great knowing that I can rely on them to respond within the same day to answer a question. Even though I'm not their biggest customer, they consider me a valuable partner. This reflects the phenomenal integrity of their senior management. Wakefly always try to meet our budget and deadlines, are competitively priced, and provide cutting-edge technology.
Are there any areas they could improve?
They have turnovers and it would be nice having the same team. However, this is an extremely fast-evolving technology, and the new managers or developers they bring in offer better insights into the cutting-edge of technology. Thus, it's a more of a benefit for us. Their senior management also consists of the same people since day one, so I can't complain too much.
Any advice for potential customers?
In the beginning, listen closely to their expertise to understand design brief. Make sure your internal project management is excellent. Understand that you need to work as well to hit your deadlines and expectations. Always ask questions and understand what you need to do to help them succeed. It's a partnership, both of you have to work (50/50) to achieve success.