What evidence can you share that demonstrates the impact of the engagement?
This is the best software development situation I’ve had in 20 years. We’re experiencing continual growth because users love the software. We gain three or four customers every month and have lost only one account when another bank acquired a client. Some users are hard to please, but even those find little to complain about. I’ve never seen such high levels of customer approval and happiness.
How did Simple Thread perform from a project management standpoint?
They handled project management capably before I came on board; I’ve since assumed that responsibility. The team consistently meets our dates within tight, yet realistic, timeframes. We communicate via Slack and weekly in-person meetings at their local office. The arrangement works well for our business stakeholders and product owner.
What did you find most impressive about them?
Since the co-founders are software developers, they know how to onboard the right resources for this project. Each resource has been amazing because Simple Thread does not rush to hire developers; they wait for the right person.
Also, the risk management software has the lowest defect rate I’ve seen in my career. Developers spend only a few hours per week on bug fixes because the build is such high quality. Consequently, our team can focus exclusively on features and functionalities, which maximizes our competitive edge in the market. Our leadership, which has extensive development experience, appreciates Simple Thread’s remarkable performance.
Are there any areas they could improve?
No, the software is functional and the team is a joy to work with. They have minimal turnover and reasonable costs. We have no complaints.
Do you have any advice for potential customers?
Listen to Simple Thread’s suggestions. Clients that are closed-minded do themselves a disservice. The team doesn’t speak up about everything, but pay attention to them when they do.