Top Call Center Services & Voice Services for Telecommunication Companies in Malaysia
7 Companies
5 Leaders 2 Contenders
Best Call Center Companies & Voice Services for Telecommunication Companies in Malaysia
Sponsored
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$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
15% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +5 services10% IT Managed Services10% Sales Outsourcing5% Business Consulting5% HR Consulting5% Market ResearchSRG ASIA PACIFIC provides a range of Contact Center Services, including Inbound Call Center, Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews positively highlight their responsiveness, technical proficiency, and value for money, although there are noted areas for improvement, such as outbound telesales performance and retention rates. Overall, clients appreciate their dedication and effective project management.
3 reviews mention Call Center ServicesOpen to feedback4.2 out of 5.0 rating for costProactive -
$1,000+Undisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
65% Call Center Services25% Sales Outsourcing10% Social Media MarketingUpstream BPO provides Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate strong performance in handling customer inquiries, appointment setting, and lead generation with high professionalism and flexibility. Clients appreciate their efficient project management, responsiveness, and significant improvements in customer service and operational productivity.
Easy to reachExceptional performanceReviewed 5 times in the past 6 monthsCollaborative -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
20% Call Center Services45% Customer Service Outsourcing15% Back Office Outsourcing +2 services10% Corporate Training & Coaching10% RecruitingCanaan Communication & Technologies (MSC) offers comprehensive Contact Center Services including inbound and outbound call centers, customer support services, and telemarketing services. Reviews consistently praise the company for its cost-effectiveness, responsiveness, and ability to meet or exceed SLAs, leading to improved customer satisfaction scores. Clients highlight the company's supportive, value-driven approach and efficient project management.
HelpfulCollaborativeEasy to work withCompleted projects in 2 countries -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Business Consulting +2 services20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)Daythree Business Services provides Contact Center Services, including Inbound and Outbound Call Center operations, primarily supporting panel replenishment, compliance, and engagement for market research companies. Overall feedback highlights their reliability and cooperative nature, although improvement in data accuracy and long-term panel engagement is suggested.
1 review mentions Call Center ServicesGreat project managementFlexibleProactive -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSwivelt offers B2B marketing services for brand awareness and CRM tool implementation. Reviews highlight their effectiveness in increasing brand awareness and generating leads, as well as creating efficient sales tools. Clients commend their experience, quality of work, and friendly, communicative team.
High-quality workCreative5.0 out of 5.0 rating for costUnderstands the needs of their clients -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Account-Based Marketing10% Branding +7 services10% Demand Generation Marketing10% Digital Strategy10% Event Management10% Event Marketing10% Market Research10% Marketing Strategy10% Sales OutsourcingM4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
Read more -
UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Best Call Center Companies & Voice Services for Telecommunication Companies in Malaysia
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$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
31.5/40.015.6/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
15% Call Center Services10% Sales Outsourcing75% Other -
$1,000+Undisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
23.5/40.018/20 Reviews1.5/10 Clients & Experience4/10 Market PresenceService focus
65% Call Center Services25% Sales Outsourcing10% Other -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
31/40.016/20 Reviews7.7/10 Clients & Experience7.2/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Ability to deliver
27.4/40.013/20 Reviews6/10 Clients & Experience8.5/10 Market PresenceService focus
20% Call Center Services80% Other -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
22.5/40.016.2/20 Reviews1.3/10 Clients & Experience5/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other
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