Top Call Center Services & Voice Services in Malaysia
27 Companies
7 Leaders 15 Contenders
List of the Top Malaysia Call Center Companies & Voice Services
Sponsored
-
TDCX
Look for Verified Providers
Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More
$100,000+Undisclosed10,000+Kuala Lumpur, MalaysiaServices provided
10% Call Center Services60% Customer Service Outsourcing20% Sales Outsourcing +1 service10% Business ConsultingTDCX offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Their reviews highlight impressive capabilities in scaling operations, maintaining high-quality customer support, and effective project management. Clients consistently praise their flexibility, hands-on approach, and strong alignment with customer experience goals, although minor areas for improvement such as absenteeism and competitive costing are occasionally mentioned.
Completed projects in 4 countriesReviews mention "creative"Reviews mention "results-oriented"Reviews mention "communicative" -
$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Services provided
15% Call Center Services25% Customer Service Outsourcing20% AI Development +3 services20% Sales Outsourcing10% Back Office Outsourcing10% Content Moderation ServicesSummitNext offers a range of Contact Center Services, including Partner/Reseller Acquisition, Active and Passive Customer Support Services, and Telemarketing Services. Reviews highlight the company's professionalism and integrity, with successful lead generation and timely project delivery being notable outcomes. Clients appreciate SummitNext's integration and innovative approach, aligning well with their business values.
Completed projects in 3 countries4.5 out of 5.0 rating for costReviews mention "timely"Reviews mention "honest" -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
15% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +5 services10% IT Managed Services10% Sales Outsourcing5% Business Consulting5% HR Consulting5% Market ResearchSRG ASIA PACIFIC provides a range of Contact Center Services, including Inbound Call Center, Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews positively highlight their responsiveness, technical proficiency, and value for money, although there are noted areas for improvement, such as outbound telesales performance and retention rates. Overall, clients appreciate their dedication and effective project management.
Reviews mention "timely"Reviews mention "proactive"4.2 out of 5.0 rating for costReviews mention "reasonable pricing" -
Build a Project Brief in minutes
Answer a few guided questions so we can collect your project requirements. Then, you’ll receive a custom project brief you can send to multiple service providers for quotes.
Start a Project -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
20% Call Center Services45% Customer Service Outsourcing15% Back Office Outsourcing +2 services10% Corporate Training & Coaching10% RecruitingCanaan Communication & Technologies (MSC) offers comprehensive Contact Center Services including inbound and outbound call centers, customer support services, and telemarketing services. Reviews consistently praise the company for its cost-effectiveness, responsiveness, and ability to meet or exceed SLAs, leading to improved customer satisfaction scores. Clients highlight the company's supportive, value-driven approach and efficient project management.
Reviews mention "helpful"2 reviews mention Call Center ServicesReviews mention "puts the customer first"Reviews mention "collaborative" -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Business Consulting +2 services20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)Daythree Business Services provides Contact Center Services, including Inbound and Outbound Call Center operations, primarily supporting panel replenishment, compliance, and engagement for market research companies. Overall feedback highlights their reliability and cooperative nature, although improvement in data accuracy and long-term panel engagement is suggested.
Reviews mention "collaborative"Reviews mention "great project management"Reviews mention "helpful"Reviews mention "understands the needs of their clients" -
$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Services provided
50% Call Center Services25% Sales Outsourcing15% Customer Service Outsourcing +1 service10% IT Managed ServicesENVO BPO offers services in telemarketing, database collection, lead generation, and sales support. The overall feedback indicates high satisfaction with their professionalism, service quality, and dedication to understanding client needs, though there was a noted area for improvement in project initiation time. ENVO BPO effectively supports business goals by delivering detailed, comprehensive databases and qualified leads.
Reviews mention "professional"Reviews mention "experienced"Reviews mention "dedicated"Reviews mention "exceeds expectations" -
$1,000+Undisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
65% Call Center Services25% Sales Outsourcing10% Social Media MarketingUpstream BPO provides Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate strong performance in handling customer inquiries, appointment setting, and lead generation with high professionalism and flexibility. Clients appreciate their efficient project management, responsiveness, and significant improvements in customer service and operational productivity.
Reviews mention "transparent"Reviews mention "communicative"Completed projects in 2 countriesReviews mention "detail-oriented" -
$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Back Office Outsourcing10% Branding +8 services10% Customer Service Outsourcing10% Digital Strategy10% E-Commerce Development10% Fulfillment10% HR Consulting10% Sales Outsourcing5% Mobile App Development5% Web DevelopmentScicom offers comprehensive Contact Center Services, including inbound and outbound call handling, customer support services, and telemarketing services. Overall feedback highlights Scicom's strong project management, responsiveness to client needs, and impressive customer relationship management systems. Clients appreciate their adherence to timelines, multilingual support, and flexibility, although some suggest improvements in IT response time and technological innovation.
2 reviews mention Call Center ServicesReviews mention "flexible"Reviews mention "professional"Reviews mention "timely" -
$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
10% Call Center Services50% Customer Service Outsourcing10% Back Office Outsourcing +5 services10% Sales Outsourcing5% Accounting5% HR Outsourcing5% Market Research5% RecruitingCustomer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
Read more -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Services provided
80% Call Center Services20% Email MarketingCALLMARK Solutions Sdn Bhd, an answering service, offers Call Center Services and Email Marketing. The firm is located in Petaling Jaya, Malaysia.
Read more -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
60% Call Center Services20% Cloud Consulting & SI20% IT Managed ServicesEstablished in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI.
Read more -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
45% Call Center Services15% CRM Consulting and SI15% Sales Outsourcing +2 services15% Search Engine Optimization10% Customer Service OutsourcingEstablished in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
Read more -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Services provided
25% Call Center Services50% Business Consulting25% Customer Service OutsourcingLaunched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
50% Sales Outsourcing25% Email Marketing25% Marketing StrategySmall Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy.
Read more -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
20% Back Office Outsourcing20% Business Consulting20% Customer Service Outsourcing +2 services20% HR Consulting20% Sales OutsourcingBrandt International is a Business Consulting company. They were founded in 2004, and their services include Business Consulting and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Beranang, Malaysia
Services provided
25% Pay Per Click25% Sales Outsourcing25% Search Engine Optimization +1 service25% Social Media MarketingFounded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
Read more -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSwivelt offers B2B marketing services for brand awareness and CRM tool implementation. Reviews highlight their effectiveness in increasing brand awareness and generating leads, as well as creating efficient sales tools. Clients commend their experience, quality of work, and friendly, communicative team.
Reviews mention "experienced"Completed projects in 2 countriesReviews mention "creative"Reviews mention "understands the needs of their clients" -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Content Writing Services10% Corporate Photography10% Graphic Design +7 services10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Video Production10% Web DevelopmentSocial media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization.
Read more -
$5,000+< $25 / hr10 - 49Petaling Jaya, Malaysia
Services provided
45% Sales Outsourcing20% Content Marketing20% Social Media Marketing +3 services5% Demand Generation Marketing5% Email Marketing5% Search Engine OptimizationXpandeast offers a range of services including B2B appointment setting, lead generation, CRM data management, email marketing, SEO strategy, and content marketing. Client reviews consistently highlight their effective project management, timely delivery, and exceptional communication, often exceeding client expectations. Moreover, clients appreciate Xpandeast’s flexibility, proactive problem-solving, and ability to integrate seamlessly into their operations.
Reviews mention "proactive"Reviews mention "helpful"Reviews mention "exceeds expectations"Reviews mention "well-organized projects" -
$5,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Services provided
10% Call Center Services25% HR Consulting25% IT Managed Services +3 services20% Back Office Outsourcing10% Customer Service Outsourcing10% Sales OutsourcingBendigo Marketing is a small Petaling Jaya, Malaysia-based IT managed services company. Their services include IT managed services and HR Consulting.
Read more -
$1,000+Undisclosed10 - 49Petaling Jaya, Malaysia
Services provided
10% Call Center Services25% Direct Marketing25% Event Marketing +4 services10% Content Marketing10% Customer Service Outsourcing10% Email Marketing10% Marketing StrategyData Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
Read more -
$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% AI Development10% Application Testing +7 services10% Blockchain10% Branding10% Custom Software Development10% Customer Service Outsourcing10% Generative AI10% IT Managed Services10% Mobile App DevelopmentFounded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
Read more -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Account-Based Marketing10% Branding +7 services10% Demand Generation Marketing10% Digital Strategy10% Event Management10% Event Marketing10% Market Research10% Marketing Strategy10% Sales OutsourcingM4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
Read more -
UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
20% Call Center Services20% Cloud Consulting & SI20% Cybersecurity +3 services20% IT Managed Services10% Custom Software Development10% IoT DevelopmentSsquad Vietnam is a midsize Ho Chi Minh City, Vietnam-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
Read more -
UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read more -
$1,000+< $25 / hr1,000 - 9,999Petaling Jaya, Malaysia
Services provided
100% Call Center ServicesLocated in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
Read more -
$10,000+$150 - $199 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Advertising10% Branding +7 services10% Broadcast Video10% Content Marketing10% Event Marketing10% Media Planning & Buying10% Public Relations10% Social Media Marketing10% Video ProductionAudience2Media is an Advertising company. The small London, England-based team offers Advertising and Branding. The firm was launched in 2009.
Read more
Get closer to kicking off your next project today
Build My Project BriefClutch Leaders Matrix
Rollover to see company insights or click a company below for more details.
- 1 SummitNext
- 2 SRG ASIA PACIFIC
- 3 Canaan Communication & Technologies (MSC)
- 4 Daythree Business Services
- 5 ENVO BPO
- 6 Upstream BPO
- 7 Scicom
A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 7 Malaysia Call Center Companies & Voice Services
-
$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
32/40.016.2/20 Reviews9.3/10 Clients & Experience6.5/10 Market PresenceService focus
15% Call Center Services20% Sales Outsourcing65% Other -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
31.5/40.015.6/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
15% Call Center Services10% Sales Outsourcing75% Other -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
31/40.016/20 Reviews7.7/10 Clients & Experience7.2/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Ability to deliver
27.4/40.013/20 Reviews6/10 Clients & Experience8.5/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
24/40.015.6/20 Reviews2.5/10 Clients & Experience5.9/10 Market PresenceService focus
50% Call Center Services25% Sales Outsourcing25% Other -
$1,000+Undisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
23.5/40.018/20 Reviews1.5/10 Clients & Experience4/10 Market PresenceService focus
65% Call Center Services25% Sales Outsourcing10% Other -
$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
21.7/40.015/20 Reviews0/10 Clients & Experience6.7/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other
Contenders Breakdown
-
$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Call Center Services20% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Call Center Services75% Other -
UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Beranang, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
22.5/40.016.2/20 Reviews1.3/10 Clients & Experience5/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$5,000+< $25 / hr10 - 49Petaling Jaya, Malaysia
Ability to deliver
22.3/40.017.4/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
45% Sales Outsourcing55% Other -
$100,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
30.6/40.017/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+Undisclosed10 - 49Petaling Jaya, Malaysia
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services90% Other -
$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
9.3/40.00/20 Reviews1.2/10 Clients & Experience8.1/10 Market PresenceService focus
10% Call Center Services90% Other