Top Call Center Services & Voice Services in Malaysia
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
$5,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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UndisclosedUndisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
See all 12 projectsOutsourced is a comprehensive remote staffing service provider specializing in recruitment, software development, IT support, and administrative solutions. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their communication, project management, and cultural alignment. Many clients, about 70%, highlight the cost-effectiveness and professional handling of projects, although some suggest improvements in staff operational controls.
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Services provided
See all 5 projectsSummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
See all 87 projectsSupportYourApp is a Customer Support Services company providing comprehensive Contact Center Services, including inbound and outbound call handling, phone support, and customer care solutions. The overwhelmingly positive feedback highlights their ability to rapidly scale teams and deliver timely, high-quality support that effectively boosts customer satisfaction and response times. Over 90% of reviewers commend their flexibility, project management, and alignment with client needs.
$1,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
See all 10 projectssix eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.
$1,000+< $25 / hr250 - 999Serves MalaysiaServices provided
See all 26 projectsSimply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.
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$100,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
See all 12 projectsTDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.
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$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
See all 3 projectsSRG ASIA PACIFIC is a prominent provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Reviews highlight their consistent service quality, effective project management, and adaptability, although some note challenges in employee retention and telesales performance. Overall, positive feedback emphasizes their responsiveness and client-oriented approach, with approximately 70% of customers praising their flexibility and commitment to meeting KPIs.
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$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
See all 6 projectsCanaan Communication & Technologies (MSC) is a Customer Service Center specializing in Contact Center Services, including Inbound and Outbound Call Center operations. Reviews highlight their cost-effective solutions, responsiveness, and ability to enhance customer satisfaction (CSAT scores above 80%). With 100% positive feedback, clients commend their efficient communication and supportive, value-driven approach.
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UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Services provided
See all 3 projectsDaythree Business Services is a company specializing in Contact Center Services, including both inbound and outbound call handling. Reviews indicate they excel in cooperation and reliability, with 100% of reviewers noting their helpfulness and adherence to project plans. However, there is room for improvement in data accuracy and long-term panel engagement strategies.
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$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Services provided
See all 2 projectsENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
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Featured
What are Featured Providers?
$1,000+$50 - $99 / hr10 - 49Serves MalaysiaServices provided
See all 20 projectsVirtual Sales Limited is a telemarketing and outbound call center service provider specializing in customer growth and lead generation. Their reviews highlight their consistent delivery and impressive industry knowledge, with 100% of reviewers praising their project management and communication skills. Clients report high satisfaction with the quality of meetings booked and the seamless integration into their sales processes.
$1,000+< $25 / hr250 - 999Serves MalaysiaServices provided
See all 15 projectsValoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.
$1,000+< $25 / hr50 - 249Serves MalaysiaServices provided
See all 67 projectsA-SALES AB is a company specializing in outbound sales generation and telemarketing services. They consistently receive positive feedback for their tailored, data-driven approach, maintaining an average of 10–20 qualified meetings monthly. Their project management is praised for reliability and precision, reflected in 100% of reviews noting timely deliverables and effective communication. Their deep understanding of client industries and commitment to success are frequently highlighted.
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$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
See all 13 projectsUpstream BPO is a contact center services provider that specializes in customer support, inbound and outbound call handling, and telephonic support. Overall, the reviews reflect positively on Upstream BPO, highlighting their well-trained agents and efficient call handling, with 100% of reviews noting improvements in response times and service quality. Clients appreciate their flexibility and dedication, although minor areas for improvement were mentioned.
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$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
See all 6 projectsScicom is a provider of Contact Center Services, specializing in Customer Support and Call Handling. The company is praised for its responsive and adaptable project management, with 100% of reviewers mentioning its impressive cultural fit and high-level professionalism. Scicom's multilingual support and flexibility in engagement models are key strengths, although there's room for leveraging advanced technologies.
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999Serves MalaysiaServices provided
See all 54 projectsAppointment Setter Online is a company specializing in outbound call center and appointment-setting services. The reviews consistently highlight their professionalism, dependability, and ability to generate qualified leads and appointments, with a noticeable increase in sales and client engagement reported by 40% of reviewers. Their commitment to clear communication and organized project management is frequently praised, although some suggest more detailed reporting could add further value.
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$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Services provided
CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.
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$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
Established in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI.
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$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Petaling Jaya, Malaysia
Services provided
Envo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia.
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UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
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Callbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Puchong, Malaysia
Services provided
Launched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
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$5,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Services provided
Wave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
Small Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Beranang, Malaysia
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Founded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
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$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
See all 2 projectsSwivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
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UndisclosedUndisclosed2 - 9Kuala Lumpur, Malaysia
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UTS Marketing Solutions Sdn Bhd is a Business Consulting company. Located in Kuala Lumpur, Malaysia, the firm provides Business Consulting and Call Center Services.
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$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
Social media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization.
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$5,000+< $25 / hr10 - 49Petaling Jaya, Malaysia
Services provided
See all 3 projectsXpandeast is a sales and marketing outsourcing company specializing in lead generation, CRM data management, and content marketing. Across multiple reviews, clients have praised Xpandeast's proactive approach, professionalism, and ability to integrate as a seamless extension of their teams, with no negative feedback reported. Approximately 83% of reviewers emphasize their impressive project management and adaptability to changing needs.
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$1,000+Undisclosed10 - 49Petaling Jaya, Malaysia
Services provided
Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
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$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
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UndisclosedUndisclosed10,000+Petaling Jaya, Malaysia
Services provided
See all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
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$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
Ssquad Vietnam is a midsize Ho Chi Minh City, Vietnam-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Services provided
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr1,000 - 9,999Petaling Jaya, Malaysia
Services provided
Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
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$10,000+$150 - $199 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
Audience2Media is an Advertising company. The small London, England-based team offers Advertising and Branding. The firm was launched in 2009.
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List of the Top 7 Malaysia Call Center Companies & Voice Services
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
32.2/40.015.8/20 Reviews9.3/10 Clients & Experience7.1/10 Market PresenceService focus
15% Call Center Services20% Sales Outsourcing65% Other -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
30.5/40.014.6/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
15% Call Center Services10% Sales Outsourcing75% Other -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
30.8/40.015.8/20 Reviews7.7/10 Clients & Experience7.2/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Ability to deliver
27.4/40.013/20 Reviews6/10 Clients & Experience8.5/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
24/40.015.6/20 Reviews2.5/10 Clients & Experience5.9/10 Market PresenceService focus
50% Call Center Services25% Sales Outsourcing25% Other -
$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
22.8/40.016.4/20 Reviews1.5/10 Clients & Experience4.9/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
21.7/40.015/20 Reviews0/10 Clients & Experience6.7/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Petaling Jaya, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Call Center Services20% Sales Outsourcing45% Other -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
UndisclosedUndisclosed2 - 9Beranang, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
22.9/40.016.2/20 Reviews1.3/10 Clients & Experience5.3/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
UndisclosedUndisclosed2 - 9Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Call Center Services60% Other -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$100,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
29.4/40.015.8/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$5,000+< $25 / hr10 - 49Petaling Jaya, Malaysia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
45% Sales Outsourcing55% Other
Latest Call Centers Articles
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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
