Top Call Center Services & Voice Services in Kuala Lumpur
11 Leaders 15 Contenders
31 Companies
List of the Top Kuala Lumpur Call Center Companies & Voice Services
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$1,000+< $25 / hr50 - 249Serves Kuala Lumpur, MalaysiaServices provided
20% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +2 services10% AI Agents10% HR OutsourcingSee all 16 projectsAssistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.
Reviews mention Exceptional performance
Clients consistently praise Assistring LLC for their exceptional performance, particularly highlighting their 24/7 customer support and effective communication strategies. One client noted a significant reduction in call drop rates from 40% to under 3%, while another emphasized the positive impact on revenue and customer satisfaction due to their dedicated service. The professionalism and responsiveness of Assistring's team have been repeatedly recognized, with clients expressing high levels of satisfaction and no areas for improvement identified.-
Customer Service Outsourcing for Restaurant & Events Company
5.0 Apr 5, 2026The team was very efficient, delivered everything on time, and was available around the clock to help us at all times, 365 days a year, even on Christmas Day. The standard of customer service support and the level of management they have in understanding the client's needs and implementing changes and improving services very quickly.
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10 of 11 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 11 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Utility Company
5.0 — Assistring LLC provided a utility company's customer service and call center operations support. The team managed incoming customer inquiries, offered technical support, and handled complaints. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlighted Assistring LLC's competitive pricing and excellent value for money, emphasizing that their services fit within budget while delivering superior results. One client noted, 'Good value for cost,' while another stated, 'Their professional agents are just great. I am happy with them.' Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services, leading to improved customer satisfaction and operational efficiency across various projects.Was this helpful?
$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.View PackagesCustomer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
10% Call Center Services15% Back Office Outsourcing15% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)15% HR Outsourcing15% IT Staff Augmentation15% StaffingSee all 12 projectsOutsourced is an outsourcing services provider that offers recruitment, IT services, and remote staffing solutions across various industries. Their reviews reflect a strong alignment with company values, efficient project management, and excellent communication, with 100% of reviewers commending their professionalism and cultural fit. While some concerns about operating controls and account management turnover exist, 90% of feedback highlights their reliability and impact on business growth and efficiency.
Reviews mention Timely
Overall sentiment regarding timeliness at Outsourced is highly positive. Clients consistently report that projects were delivered on time, with one client noting, "Items were delivered on time as planned," while another emphasized, "They delivered excellent work that met our needs and on time." Additionally, a client highlighted their responsiveness, stating, "Always on time and said in communication with remote user when needed." This strong track record of timely delivery reflects Outsourced's commitment to meeting client expectations.-
Remote Managed IT Support for Managed Services Provider
5.0 Feb 7, 2025The provider was always on time and maintained communication with remote users when needed. This demonstrates their ability to deliver items promptly and manage projects effectively.
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Recruitment Services for AI Solutions Company
5.0 Feb 11, 2025They delivered excellent work that met our needs and on time. :)
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App Regression Testing & Reporting for Tax Mgmt Software Co
5.0 Feb 10, 2025The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. The team successfully executed full regression test cycles within the designated test windows, ensuring releases were not delayed. Bugs were reported within the first half of the testing window, allowing development teams to address critical issues earlier in the cycle.
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Recruiting for Telecommunications Company
4.5 Feb 20, 2025Yes. In a timely manner.
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Custom App Dev & Support for Legal Software Provider
5.0 Mar 31, 2025The measurable outcomes from the project included completion of tasks on time and achieving the company major goal with the first go-live. Items were delivered on time as planned, with resources allocated to tasks according to priority. Their commitment to the project has been most impressive.
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0 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Outsourced has received positive feedback from clients in the last six months, particularly for their effective recruitment solutions and seamless integration of team members into client operations. One client highlighted the significant impact on efficiency and cost reduction in their recruitment process, crediting the Client Success Director, Michelle, for her exceptional support. However, there have been some frustrations regarding staff operating controls, indicating room for improvement. Overall, sentiment remains favorable towards Outsourced's services.Was this helpful?
Industry Experience
Outsourced has demonstrated expertise across various industries, including Legal, Telecommunications, eCommerce, Information Technology, Media, and Contracting. Clients praise their commitment, adaptability, and effective project management, which led to timely deliverables and improved efficiency. Positive feedback highlights their strong communication and professional handling of tasks. Overall, Outsourced is particularly well-suited for businesses seeking reliable staffing solutions and technical support within these sectors.
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Information technology Consulting Legal Telecommunications eCommerce Engineering Arts, entertainment & music Media ContractingWas this helpful?
See All Locations (10)Kuala Lumpur, Malaysia
Lot 1217, Seksyen, 57, Jln Sultan, Ismail
Kuala Lumpur, Malaysia 5025010 - 15
+61 2 8103 3124
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Services provided
15% Call Center Services25% Customer Service Outsourcing20% AI Development +3 services20% Sales Outsourcing10% Back Office Outsourcing10% Content Moderation ServicesSee all 5 projectsSummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.
Reviews mention Timely
Clients consistently praised SummitNext for their timeliness and responsiveness. One HR Director noted that SummitNext met recruitment deadlines reliably, ensuring quality talent availability. Another client highlighted that the team was organized and proactive in understanding business needs, always delivering on time. Overall, the sentiment around timeliness is highly positive, with clients appreciating the company's commitment to timely communication and project delivery.-
Staff Augmentation for E-Commerce Company
4.5 Sep 25, 2023Yes, they did respond on time and delivered as expected. Agility and result oriented team.
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Social Media Management for Sales Technology Company
5.0 Mar 8, 2023Timeliness on the reports provided. Yes, they were always on top of the project throughout the entire process, very proactive with a "can-do" attitude.
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Employee Mgmt & Recruitment Services for FinTech Company
5.0 Sep 24, 2023Timely Deliveries: SummitNext consistently met our recruitment and staffing deadlines, ensuring the availability of qualified talent when needed. Very organized and proactive to understand our business needs. Yes, always on time. The consistent communication and proactiveness to ensure updates are given on time.
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1 of 1 Call Center Services reviews are 5 starsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Lead Generation for Value Added Reseller
5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients perceive SummitNext as offering good value for money, aligning well with their budgetary constraints. Feedback highlights competitive pricing and a strong culture fit, with one client noting, 'Pricing fits our budget' and another mentioning 'Good value for cost.' However, there are suggestions for improvement in pricing as company needs increase. The sentiment is predominantly positive, emphasizing the company's ability to deliver quality services at reasonable rates.Was this helpful?
Review Rating from Clients
5.0/5.0
Quality
4.8
Schedule
4.8
Cost
4.8
Willing to Refer
5.0
Reviewers in Kuala Lumpur commend SummitNext's social listening and community management expertise, covering more than 40 Facebook groups, daily crisis reports, and responses to social media queries and complaints. They value accurate, timely reporting, sensitivity to local nuances, and proactive collaboration.Read Local ReviewsWas this helpful?
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$100,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
10% Call Center Services50% Customer Service Outsourcing20% Sales Outsourcing +2 services10% Business Consulting10% Content Moderation ServicesSee all 12 projectsTDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.
6 of 6 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read moreWas this helpful?
Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
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This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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See All Locations (18)Kuala Lumpur, Malaysia
Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur
Kuala Lumpur, Malaysia 50470501 - 750
0327318888
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$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
15% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +5 services10% IT Managed Services10% Sales Outsourcing5% Business Consulting5% HR Consulting5% Market ResearchSee all 3 projectsSRG ASIA PACIFIC is a prominent provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Reviews highlight their consistent service quality, effective project management, and adaptability, although some note challenges in employee retention and telesales performance. Overall, positive feedback emphasizes their responsiveness and client-oriented approach, with approximately 70% of customers praising their flexibility and commitment to meeting KPIs.
Reviews mention Great project management
Clients commend SRG ASIA PACIFIC for their exceptional project management capabilities, consistently delivering results in a timely manner. One client highlighted their agility in operations, stating they effectively plan responses to call volumes and provide necessary resources to meet KPIs. Their use of tools like PowerPoint for progress updates was noted, reinforcing their commitment to transparency and performance tracking. Overall, the sentiment reflects high satisfaction with SRG's project management proficiency.-
Telemarketing & Recruitment for Telecommunications Company
5.0 Feb 25, 2022They’re great from a project management standpoint as they’re able to deliver results in a timely manner. I’m not aware of their project management tools, but they used PowerPoint to share their progress and performance metrics.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.Was this helpful?
1 of 2 Kuala Lumpur-based review is 5 stars$1,000,000 – $9,999,999 avg. project cost for Call Center Services services in Kuala LumpurRead Similar ReviewsKuala Lumpur-based Call Center Services project highlight
Telemarketing & Recruitment for Telecommunications Company
5.0 — SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment Read moreWas this helpful?
Review Rating from Clients
4.5/5.0
Quality
3.8
Schedule
4.3
Cost
4.3
Willing to Refer
4.5
Local businesses describe SRG ASIA PACIFIC as a flexible partner for complex customer-care operations, spanning inbound inquiries, technical support, outbound sales, and recruitment. Clients cite reliable service planning and responsive project oversight, while noting that outbound sales performance and agent retention could improve.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed10,000+Petaling Jaya, Malaysia
Services provided
15% Call Center Services25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO) +3 services25% IT Staff Augmentation5% Engineering5% HR ConsultingSee all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
Industry Experience
Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and genetics. Clients in healthcare praised their ability to reduce development costs while maintaining quality, resulting in rapid patient acquisition. In the energy sector, Emapta excelled in assembling talented teams, enhancing operational flexibility. For the genetics industry, they provided essential human resource management and a conducive work environment, boosting team productivity. Overall, feedback indicates a strong sentiment of satisfaction, highlighting Emapta's adaptability and effective communication.
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Healthcare Energy & natural resources Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Emapta for their competitive pricing and excellent value for money. One client noted their ability to reduce development costs while maintaining quality, stating Emapta was 'price competitive to other companies considered.' Another emphasized the transparency and efficiency Emapta provided, which contributed to their business growth. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and the quality of services rendered.Was this helpful?
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See All Locations (19)Petaling Jaya, Malaysia
Level 10, Menara Lien Hoe
Petaling Jaya, Malaysia 4741050 - 75
+60 1546 000 423
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$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
20% Call Center Services45% Customer Service Outsourcing15% Back Office Outsourcing +2 services10% Corporate Training & Coaching10% RecruitingSee all 6 projectsCanaan Communication & Technologies (MSC) is a Customer Service Center specializing in Contact Center Services, including Inbound and Outbound Call Center operations. Reviews highlight their cost-effective solutions, responsiveness, and ability to enhance customer satisfaction (CSAT scores above 80%). With 100% positive feedback, clients commend their efficient communication and supportive, value-driven approach.
Reviews mention Timely
Clients have consistently praised Canaan Communication & Technologies for their timely responses and quick turnaround times. One reviewer noted their ability to provide feedback within 24 hours and rectify errors promptly, highlighting their agility and effective project management. The reviewer expressed high satisfaction with the speed of service, stating, 'Their turnaround time is super quick,' which contributes significantly to the overall positive sentiment regarding their timeliness.-
Data Entry & Voice Services for Food Production Company
4.5 Aug 18, 2020I often need to get a response within 24 hours, and they’re able to do it. Their turnaround time is super quick, and they immediately rectify any errors on the data entry or outbound calling side. One thing I like very much about Canaan is their agility — they have a solution for any problem we bring them.
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2 of 2 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Photo Solutions Company
5.0 — A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Canaan Communication & Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients noted that their pricing is competitive, with one stating, "the cost that was offered to us beats other competitors." Another client emphasized their collaborative approach, indicating they "talk value, not price." Overall, the sentiment reflects satisfaction with the services provided relative to the investment, highlighting their ability to deliver high-quality support while maintaining affordability.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Business Consulting +2 services20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)See all 3 projectsDaythree Business Services is a company specializing in Contact Center Services, including both inbound and outbound call handling. Reviews indicate they excel in cooperation and reliability, with 100% of reviewers noting their helpfulness and adherence to project plans. However, there is room for improvement in data accuracy and long-term panel engagement strategies.
Reviews mention Reliable
Clients consistently describe Daythree Business Services as a reliable partner in their projects. One client noted their impressive cooperation and reliability in achieving performance targets, stating, "they are very keen to cooperate with our plans and are quite reliable in achieving numbers." Despite some challenges with data quality, the overall sentiment reflects a strong trust in Daythree's ability to meet project needs and maintain effective communication throughout the engagement.-
Outbound Calling for Market Research Company
4.0 Apr 16, 2020Overall, daythree is very helpful in our plans. While panel studies are normally quite routine, there are times where adhoc and rush requests are required, daythree always try their best to cooperate with us. They are very keen to cooperate with our plans and are quite reliable in achieving numbers.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Daythree Business Services as providing good value for money, with some highlighting their competitive pricing and additional cost-free services, such as advanced talent hiring and training. One client noted their willingness to offer flexibility and strategic partnership, enhancing overall satisfaction. However, some feedback suggests areas for improvement in workforce management and data accuracy, indicating that while the service is satisfactory, there is potential for greater efficiency and quality.Was this helpful?
More responsive than most other service providers
Get in TouchDaythree Business Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
Review Rating from Clients
4.0/5.0
Quality
4.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.0
Reviewers in Kuala Lumpur commend Daythree Business Services for customer support operations expertise, including call center transition, agent training, quality assurance, and workforce management. They report strong service levels, clear hourly updates, and effective handling of campaigns, with faster ticket clearance during high-volume periods identified as an improvement area.Read Local ReviewsWas this helpful?
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$1,000+$25 - $49 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
50% Call Center Services25% Sales Outsourcing15% Customer Service Outsourcing +1 service10% IT Managed ServicesSee all 2 projectsENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
Reviews mention Team players
Clients have consistently praised ENVO BPO for their collaborative approach and effective communication. One healthcare consultant noted the seamless workflow facilitated by a dedicated team leader who provided regular updates and maintained open lines of communication. The team's ability to quickly absorb project details and adapt was particularly highlighted, showcasing their commitment to client needs. Overall, the sentiment reflects a strong appreciation for ENVO BPO as a team player, although minor improvements in project initiation timelines were suggested.-
Database for Healthcare Consultancy Firm
4.5 Oct 30, 2020The workflow was effective as the team leader provides weekly updates. We also communicated frequently through instant messaging so that any issues/questions can be addressed almost immediately. We were impressed by how equipped the team leader and team members were, they were volatile and absorb really quickly on what are our key products and services.
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Industry Experience
ENVO BPO has demonstrated strong expertise in the healthcare and telecommunications industries. Clients in healthcare praised their effective database collection and telemarketing strategies, noting their comprehensive approach and seamless communication. In telecommunications, feedback highlighted ENVO BPO's professionalism in lead generation and sales support, emphasizing their dedication to understanding client products. Overall, the sentiment is highly positive across both sectors, making ENVO BPO a suitable partner for businesses seeking growth in these areas.
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Healthcare TelecommunicationsWas this helpful?
See All Locations (2)Kuala Lumpur, Malaysia
Unit 7-11, Level 7, Tower A, Vertical Business Suite, Jalan Kerinchi, Bangsar South
Kuala Lumpur, Malaysia 5920050 - 75
+60376102888
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Reviewers in Kuala Lumpur highlight ENVO BPO’s ability to tailor lead generation to a client’s business, including learning product details and qualifying prospects. They report receiving a steady flow of qualified leads for their internal sales team and commend the team’s professionalism and effort.Read Local ReviewsWas this helpful?
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$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
20% Call Center Services15% Customer Service Outsourcing12% Data Annotation Services +8 services10% Sales Outsourcing7% AI Agents7% Back Office Outsourcing7% Content Moderation Services7% Finance & Accounting Outsourcing (FAO)5% Cybersecurity5% Generative AI5% IT Managed ServicesSee all 13 projectsUpstream BPO is a contact center services provider that specializes in customer support, inbound and outbound call handling, and telephonic support. Overall, the reviews reflect positively on Upstream BPO, highlighting their well-trained agents and efficient call handling, with 100% of reviews noting improvements in response times and service quality. Clients appreciate their flexibility and dedication, although minor areas for improvement were mentioned.
Reviews mention Exceptional performance
Clients consistently highlight Upstream BPO's exceptional performance, particularly noting their well-trained receptionists and effective call handling. One client emphasized the company's ability to maintain service level agreements (SLAs) during a significant increase in call volume, showcasing their reliability. Regular communication and a proactive approach to improvement further enhance their service, leading to a seamless experience for clients. Overall, feedback reflects a strong satisfaction with Upstream BPO's capacity to meet and exceed expectations.-
Call Center Services for BPO Services Company
5.0 Mar 15, 2024Their receptionists are exceptionally well-trained. When compared to other firms we have dealt with, their thorough call handling and service training truly shines in all of their employees. They truly came into their own with the latest viral epidemic, as seen by the over tenfold increase in call volumes over the course of two weeks. Our clients were quite delighted when we maintained our SLAs and didn't miss any calls during that period.
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Kuala Lumpur, Malaysia
Menara Manulife
Kuala Lumpur, Malaysia 504901001 - 2000
+60327744041
See All Locations (4)Kuala Lumpur, Malaysia
16-8 & 9 Q sentral, kl sentral 2A, Jalan Stesen Sentral 2, Wilayah Persekutuan
Kuala Lumpur, Malaysia 5047076 - 100
+60327744041
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1 of 1 Kuala Lumpur-based review is 5 stars$50,000 – $199,999 avg. project cost for Call Center Services services in Kuala LumpurRead Similar ReviewsKuala Lumpur-based Call Center Services project highlight
BPO Services for Wellness Center
5.0 — Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis. Read moreWas this helpful?
Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
Kuala Lumpur clients praise Upstream BPO for flexible, responsive appointment-setting and customer service. Reviewers cite 24/7 inquiry handling across phone, email, and WhatsApp, effective lead research, and measurable improvements in response times and quality scores that free clients to focus on core operations.Read Local ReviewsWas this helpful?
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$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Back Office Outsourcing10% Branding +8 services10% Customer Service Outsourcing10% Digital Strategy10% E-Commerce Development10% Fulfillment10% HR Consulting10% Sales Outsourcing5% Mobile App Development5% Web DevelopmentSee all 6 projectsScicom is a customer service center specializing in contact center services, including inbound and outbound call handling and customer support. Reviews highlight Scicom's strengths in multilingual support and flexibility, with a 100% satisfaction rate noted for responsiveness and adaptability. Approximately 50% of reviewers emphasize the company’s culture fit and value for cost. Potential areas for improvement include leveraging advanced technologies.
Reviews mention Timely
Scicom has received positive feedback regarding their timeliness, with clients noting their responsiveness and ability to meet project milestones within defined timelines. One client highlighted Scicom's willingness to collaborate and adapt to changes, ensuring proactive solutions to meet needs. Overall, the sentiment reflects satisfaction with Scicom's commitment to delivering on time and their effective communication throughout the project.-
Customer Support for E-commerce Company
4.0 Jul 14, 2023Successful completion of project milestones within defined timelines. Scicom understands the importance of being responsive to client needs. As well as demonstrating a willingness to collaborate, adapt to changes, and provide proactive solutions to meet our needs.
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Unknown avg. project cost for Call Center Services services in Kuala LumpurRead Similar ReviewsCall Center Services project highlight
Call Center Services for Smartphone Brand
4.0 — Scicom provides call center services for a smartphone brand. They're tasked with providing customer service support. Read moreWas this helpful?
Review Rating from Clients
4.0/5.0
Quality
3.5
Schedule
4.0
Cost
4.0
Willing to Refer
4.0
Kuala Lumpur clients praise Scicom’s customer support and hiring services for helping an e-commerce business reduce costs, optimize processes, and scale flexibly. They highlight multilingual, localized support, responsiveness, and collaboration, alongside improvements in service levels, efficiency, customer satisfaction, and backlog management.Read Local ReviewsWas this helpful?
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$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSee all 2 projectsSwivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
Reviews mention High-quality work
Clients commend Swivelt for delivering high-quality work, with one Operation Manager noting an 'awesome' increase in brand awareness and lead generation within just 15 days. The team's expertise, which includes a PPC Expert, Graphic Designer, and Content Writer, was highlighted, along with their friendly communication style. Overall, clients express satisfaction with the quality of service and the professionalism exhibited by Swivelt, with no areas for improvement identified.-
Salesforce Implementation for IT Company
5.0 Mar 20, 2020They made great software that makes the sales team's lives easier.
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B2B Marketing for IT Software
5.0 Oct 28, 2020Over 20 Years of experience, Quality of the work, and very friendly people.
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Industry Experience
Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives.
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Software Information technologyWas this helpful?
See All Locations (16)Kuala Lumpur, Malaysia
30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 5047031 - 40
+60 3-8685 5505
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Review Rating from Clients
5.0/5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Kuala Lumpur clients praise Swivelt’s B2B marketing expertise, including competitor research, keyword analysis, and coordinated PPC, design, and content work. One reviewer reported increased brand awareness and lead generation within 15 days, alongside friendly, responsive project management.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Kuala Lumpur, Malaysia
Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
Kuala Lumpur, Malaysia 551002001 - 5000
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$1,000+< $25 / hr1,000 - 9,999Petaling Jaya, Malaysia
Services provided
100% Call Center ServicesLocated in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
Read moreSee All Locations (6)Petaling Jaya, Malaysia
L2, 1 Tech Park, Jalan Tanjung Bandar Utama,
Petaling Jaya, Malaysia 4780050 - 75
60.3.7721.1000
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$25,000+$25 - $49 / hr50 - 249Petaling Jaya, Malaysia
Services provided
45% Sales Outsourcing20% Content Marketing20% Social Media Marketing +3 services5% Demand Generation Marketing5% Email Marketing5% Search Engine OptimizationSee all 3 projectsXpandeast is a sales and marketing outsourcing company specializing in lead generation, CRM data management, and content marketing. Across multiple reviews, clients have praised Xpandeast's proactive approach, professionalism, and ability to integrate as a seamless extension of their teams, with no negative feedback reported. Approximately 83% of reviewers emphasize their impressive project management and adaptability to changing needs.
See All Locations (2)Petaling Jaya, Malaysia
28 Jalan SS 6/3
Petaling Jaya, Malaysia 473012 - 5
+6281362413544
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$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% AI Development10% Application Testing +7 services10% Blockchain10% Branding10% Custom Software Development10% Customer Service Outsourcing10% Generative AI10% IT Managed Services10% Mobile App DevelopmentFounded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
Read moreSee All Locations (8)Kuala Lumpur, Malaysia
Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
Kuala Lumpur, Malaysia 60000501 - 750
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$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
60% Call Center Services20% Cloud Consulting & SI20% IT Managed ServicesEstablished in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI.
Read more -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
45% Call Center Services15% CRM Consulting and SI15% Sales Outsourcing +2 services15% Search Engine Optimization10% Customer Service OutsourcingEstablished in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
Read more -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Direct Marketing +2 services20% HR Outsourcing20% Sales OutsourcingEnvo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia.
Read moreSee All Locations (2)Kuala Lumpur, Malaysia
Jalan Kerinchi, Unit 7-11, Bangsar South Vertical Suite
Kuala Lumpur, Malaysia 59200101 - 150
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UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
35% Call Center Services35% Back Office Outsourcing20% Sales Outsourcing +1 service10% Direct MarketingCallbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing.
Read more -
$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
10% Call Center Services50% Customer Service Outsourcing10% Back Office Outsourcing +5 services10% Sales Outsourcing5% Accounting5% HR Outsourcing5% Market Research5% RecruitingCustomer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
Read more -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Services provided
30% Call Center Services30% Back Office Outsourcing20% AI Agents +1 service20% Email MarketingCALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Services provided
25% Call Center Services50% Business Consulting25% Customer Service OutsourcingLaunched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
50% Sales Outsourcing25% Email Marketing25% Marketing StrategySmall Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy.
Read more -
$5,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Services provided
25% Email Marketing25% Sales Outsourcing25% Search Engine Optimization +1 service25% Social Media MarketingWave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization.
Read more -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Account-Based Marketing10% Branding +7 services10% Demand Generation Marketing10% Digital Strategy10% Event Management10% Event Marketing10% Market Research10% Marketing Strategy10% Sales OutsourcingM4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
Read moreSee All Locations (4)Kuala Lumpur, Malaysia
A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
Kuala Lumpur, Malaysia 600002 - 5
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UndisclosedUndisclosed2 - 9Beranang, Malaysia
Services provided
25% Pay Per Click25% Sales Outsourcing25% Search Engine Optimization +1 service25% Social Media MarketingFounded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
Read more -
UndisclosedUndisclosed2 - 9Kuala Lumpur, Malaysia
Services provided
40% Call Center Services40% Business Consulting20% Direct MarketingUTS Marketing Solutions Sdn Bhd is a Business Consulting company. Located in Kuala Lumpur, Malaysia, the firm provides Business Consulting and Call Center Services.
Read more -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Content Writing Services10% Corporate Photography10% Graphic Design +7 services10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Video Production10% Web DevelopmentSocial media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization.
Read more -
UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
20% Call Center Services20% Cloud Consulting & SI20% Cybersecurity +3 services20% IT Managed Services10% Custom Software Development10% IoT DevelopmentSsquad Vietnam is a midsize Ho Chi Minh City, Vietnam-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
Read moreSee All Locations (3)Kuala Lumpur, Malaysia
#25-7, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 5047016 - 20
+603 2276 5856
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$10,000+$150 - $199 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Advertising10% Branding +7 services10% Broadcast Video10% Content Marketing10% Event Marketing10% Media Planning & Buying10% Public Relations10% Social Media Marketing10% Video ProductionAudience2Media is an Advertising company. The small London, England-based team offers Advertising and Branding. The firm was launched in 2009.
Read moreSee All Locations (2)Kuala Lumpur, Malaysia
Unit 06, Level 01, Tower A, Vertical Business Suites Avenue 3, Bangsar South, No.8, Jalan Kerinchi
Kuala Lumpur, Malaysia 592002 - 5
+603 2856 9506
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$1,000+Undisclosed10 - 49Petaling Jaya, Malaysia
Services provided
10% Call Center Services25% Direct Marketing25% Event Marketing +4 services10% Content Marketing10% Customer Service Outsourcing10% Email Marketing10% Marketing StrategyData Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
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List of the Top 11 Kuala Lumpur Call Center Companies & Voice Services
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
28.6/40.015.4/20 Reviews9.3/10 Clients & Experience3.9/10 Market PresenceService focus
15% Call Center Services20% Sales Outsourcing65% Other -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
28.5/40.014.6/20 Reviews10/10 Clients & Experience3.9/10 Market PresenceService focus
15% Call Center Services10% Sales Outsourcing75% Other -
UndisclosedUndisclosed10,000+Petaling Jaya, Malaysia
Ability to deliver
28.2/40.015.2/20 Reviews7.6/10 Clients & Experience5.5/10 Market PresenceService focus
15% Call Center Services85% Other -
$100,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
25.7/40.015.8/20 Reviews4.5/10 Clients & Experience5.4/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
27/40.015.8/20 Reviews7.7/10 Clients & Experience3.4/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Ability to deliver
23.9/40.013/20 Reviews6/10 Clients & Experience4.9/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+$25 - $49 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
21.8/40.015.6/20 Reviews2.5/10 Clients & Experience3.7/10 Market PresenceService focus
50% Call Center Services25% Sales Outsourcing25% Other -
$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
21.6/40.016.4/20 Reviews1.5/10 Clients & Experience3.7/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
UndisclosedUndisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
27.2/40.017.8/20 Reviews4.4/10 Clients & Experience5.1/10 Market PresenceService focus
10% Call Center Services90% Other -
$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
19.6/40.014.6/20 Reviews0/10 Clients & Experience5/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
21.2/40.016.2/20 Reviews1.3/10 Clients & Experience3.7/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other -
$1,000+< $25 / hr1,000 - 9,999Petaling Jaya, Malaysia
Ability to deliver
4.4/40.00/20 Reviews0/10 Clients & Experience4.4/10 Market PresenceService focus
100% Call Center Services -
$25,000+$25 - $49 / hr50 - 249Petaling Jaya, Malaysia
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
45% Sales Outsourcing55% Other -
$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
6.5/40.00/20 Reviews1.2/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services90% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Call Center Services20% Sales Outsourcing45% Other -
$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
25% Call Center Services75% Other -
UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$5,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Beranang, Malaysia
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
25% Sales Outsourcing75% Other
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