Top Call Center Services & Voice Services in Kuala Lumpur

Ratings Updated: July 11, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

See all 28 projects
Reviews mention Proactive
Hugo Inc. has received consistently positive feedback regarding their proactive approach. Clients have noted their strong commitment to timely project delivery and responsiveness to evolving needs. One client highlighted Hugo's 'eagerness to excel' and their ability to 'go above and beyond expectations.' Another remarked on their 'flexibility and solutions-oriented mindset,' emphasizing that Hugo frequently offered suggestions to enhance workflows. Overall, the sentiment reflects a high level of satisfaction with Hugo's proactive engagement in project management.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.
Read Full Review

Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.
Read Full Review

Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.
Read Full Review

Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.
Read Full Review

CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
Read Full Review

Read All Reviews

Was this helpful?

3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
Read 3 Reviews

Was this helpful?

Industry Experience

Hugo Inc. has garnered positive feedback across various industries, particularly in Financial Services, eCommerce, and Gaming. Clients highlight their expertise in customer support, operational efficiency, and integration capabilities. In Financial Services, they have improved customer satisfaction and reduced churn through proactive management. The eCommerce sector praises their back-office support and supplier vetting, while Gaming clients commend their community management and content development. Overall, Hugo Inc. is well-suited for businesses seeking effective customer engagement and operational optimization.
Read All Reviews

Select Industry to see insights

Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Hugo Inc. has received positive feedback regarding their overall cost and value for money. Clients frequently highlighted 'good value for cost' and 'great culture fit' as key reasons for choosing Hugo over competitors. Specific instances include a financial services CMO noting that Hugo's services significantly increased revenue while reducing integration times. Additionally, clients appreciated the efficiency and flexibility of Hugo’s teams, emphasizing that their services allowed for substantial cost reductions and improved operational capabilities.
Read All Reviews

Was this helpful?
View Profile Visit Website
Helpware CX

4.8 47 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

See all 47 projects
Industry Experience

Helpware CX has demonstrated strong capabilities across various industries including telecommunications, IT, healthcare, and eCommerce, receiving positive feedback for their customer support and project management. Clients commend their responsiveness, adaptability, and the ability to scale operations efficiently. The overall sentiment is highly favorable, with notable success in enhancing customer satisfaction and operational efficiency, making Helpware a suitable partner for companies in need of comprehensive support services.
Read All Reviews

Select Industry to see insights

Consumer Products Healthcare Information technology Software eCommerce Education Food & Beverages Nonprofit Media Retail Other Industry Automotive Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Clients consistently praise Helpware CX for delivering strong value for money, often highlighting their competitive pricing and exceptional service quality. One client noted they chose Helpware for their 'good value for the cost,' while another emphasized the 'cost savings of technical resources' and praised their ability to scale quickly. Overall, clients express satisfaction with the affordability of Helpware's services, frequently indicating that the investment yields significant returns through enhanced efficiency and customer satisfaction.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

View all languages

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

View all time zones

Was this helpful?
View Profile Visit Website
Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Kuala Lumpur, Malaysia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

See all 9 projects
2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
Read 4 Reviews

Was this helpful?

Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
Read All Reviews

Select Industry to see insights

Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

Was this helpful?

More responsive than most other service providers

Select VoiceCom is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

Was this helpful?
View Profile Visit Website
Outsourced

4.9 12 reviews

Look for Verified Providers

Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

15% Back Office Outsourcing

15% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

Outsourced is a comprehensive remote staffing service provider specializing in recruitment, software development, IT support, and administrative solutions. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their communication, project management, and cultural alignment. Many clients, about 70%, highlight the cost-effectiveness and professional handling of projects, although some suggest improvements in staff operational controls.

See all 12 projects
Industry Experience

The provider has demonstrated expertise across various industries including Legal, Telecommunications, eCommerce, Information Technology, Media, and Contracting. Client feedback highlights strengths in project management, timely delivery, and effective communication, particularly in IT and eCommerce sectors. Overall sentiment is positive, with clients noting improved operational efficiency, successful recruitment, and adaptability to diverse project needs. This provider is well-suited for clients in technology-driven and regulatory environments, as well as those requiring outsourced staffing solutions.
Read All Reviews

Select Industry to see insights

Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media Contracting

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight Outsourced's competitive pricing as a significant advantage, often noting that costs are substantially lower than local market rates. One client remarked that Outsourced's options were 'relatively cheap compared to Australia,' while another emphasized the 'good value for cost.' Overall, sentiment around cost-effectiveness is positive, with multiple reviews citing alignment of company values and fit within budget as key reasons for choosing Outsourced.
Read All Reviews

Was this helpful?
View projects from:

Australia (4) United States (3) Canada (1) Israel (1) Switzerland (1)

This provider is fluent in 1 language:

English

Was this helpful?
Kuala Lumpur, Malaysia

Lot 1217, Seksyen, 57, Jln Sultan, Ismail
Kuala Lumpur, Malaysia 50250
10 - 15

+61 2 8103 3124

See All Locations (10)

Was this helpful?
View Profile Visit Website
SummitNext

4.7 5 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Call Center Services

25% Customer Service Outsourcing

20% AI Development +3 services

20% Sales Outsourcing

10% Back Office Outsourcing

10% Content Moderation Services

SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

See all 5 projects

1 of 1 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for Value Added Reseller
5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read more
Read 1 Review

Was this helpful?

Industry Experience

SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.
Read All Reviews

Select Industry to see insights

Financial services eCommerce Consulting

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
Read All Reviews

Was this helpful?

More responsive than most other service providers

SummitNext is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile Visit Website
Featured

What are Featured Providers?
SupportYourApp

4.8 87 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kuala Lumpur, Malaysia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

20% AI Agents +2 services

15% Back Office Outsourcing

5% Data Annotation Services

SupportYourApp is a Customer Support Services company providing comprehensive Contact Center Services, including inbound and outbound call handling, phone support, and customer care solutions. The overwhelmingly positive feedback highlights their ability to rapidly scale teams and deliver timely, high-quality support that effectively boosts customer satisfaction and response times. Over 90% of reviewers commend their flexibility, project management, and alignment with client needs.

See all 87 projects
Reviews mention Easy to reach
Clients consistently highlight the ease of communication with SupportYourApp, noting their quick response times and accessibility. One customer remarked on the 'easy reach via Slack and email', facilitating timely feedback and assistance. Another client emphasized the 'high support during onboarding' and 'easy access to the team for feedback'. Overall, the sentiment regarding the company's accessibility is highly positive, reflecting a commitment to responsive and effective communication.

Technical Customer Support for Software Developer

5.0 Dec 8, 2016

SupportYourApp works during weekends and holidays, which is great. We stay in touch with a supervisor who sends us lists of feature requests and popular problems on a monthly basis. This gives us a feel for what we should be developing and fixing next. Project management had a few highs and lows in the beginning, when the collaboration was new for both of us. SupportYourApp got into the work and, after a while, we found a golden middle ground. SupportYourApp hired a supervisor in charge of a team of dedicated support engineers. We can always reach out to SupportYourApp for any questions.
Read Full Review

Customer Support Outsourcing for Financial Services Company

5.0 Aug 25, 2025

Support your app has been easy to reach via slack and by e-mail when needed. It was easy to leave feedback and to receive help when needed.
Read Full Review

Customer Support Services for VR Fitness App

5.0 Dec 4, 2025

Seamless integration with our internal operations. High support during onboarding and easy access to the team for feedback, resource expansion, etc. High quality talent consistently and very adaptable to scaling business needs.
Read Full Review

Read All Reviews

Was this helpful?

7 of 11 reviews are 5 stars

1 new review for Call Center Services services

$200,000 – $999,999 avg. project cost

Reviewed 11 times in the past 6 months
In the past six months, client feedback for SupportYourApp has been largely positive, highlighting their strong communication, adaptability, and ability to meet project deadlines. Clients praised their effectiveness in scaling support operations and improving customer satisfaction, as seen with one client noting a 24/7 support model that significantly enhanced response times. However, a negative review pointed to issues with ownership and accountability, suggesting room for improvement in maintaining consistent service quality. Overall, the sentiment remains favorable, with most clients expressing satisfaction with the partnership.
Read 11 Recent Reviews

Was this helpful?

More responsive than most other service providers

SupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (25) Ukraine (7) Israel (6) England (5) Germany (3) Netherlands (3) Czech Republic (2) Denmark (2) Sweden (2) Ireland (2) Luxembourg (1) Poland (1) Austria (1) Malta (1) Greece (1) New Zealand (1) Norway (1) Italy (1) Russia (1) France (1) Switzerland (1) Costa Rica (1) Canada (1) Bahamas (1)

This provider is fluent in 31 languages:

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Korean

French

Turkish

View all languages

This provider is available in 33 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

Japan Standard Time (JST)

View all time zones

Was this helpful?
View Profile Visit Website
six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kuala Lumpur, Malaysia

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

six eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.

See all 10 projects
Industry Experience

Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.
Read All Reviews

Select Industry to see insights

Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & Fitness

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
Read All Reviews

Was this helpful?

More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (6) Canada (1) Malaysia (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

Was this helpful?
View Profile Visit Website
Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Serves Kuala Lumpur, Malaysia

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.

See all 26 projects
12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
Read 15 Reviews

Was this helpful?

Industry Experience

Simply Contact has demonstrated strong expertise across various industries, including Information Technology, Financial Services, Education, and Advertising & Marketing. Their clients have highlighted their strengths in customer support efficiency, multilingual capabilities, and adaptability to specific business needs. Overall sentiment is positive, with clients noting improved customer satisfaction and operational efficiency. Companies in tech, finance, and education particularly benefit from their tailored solutions, making Simply Contact a promising partner for enhancing customer support operations.
Read All Reviews

Select Industry to see insights

Software Business services Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Telecommunications

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Simply Contact is frequently noted for its competitive pricing and overall value for money. Clients have highlighted their 'good value for cost' and 'pricing fit our budget' as key reasons for selecting them over competitors. However, some feedback suggests there is room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients expressing satisfaction with the quality of service received relative to the costs incurred.
Read All Reviews

Was this helpful?

View projects from:

Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 17 languages:

English

Spanish

Arabic

Russian

German

French

Italian

Polish

Ukrainian

Romanian

Dutch

Czech

View all languages

This provider is available in 12 time zones:

Middle East Time (MET)

Gulf Standard Time (GST)

Greenwich Mean Time (GMT)

Arabia Standard Time (AST)

Central African Time (CAT)

Eastern African Time (EAT)

Israel Daylight Time (IDT)

Central European Time (CET)

View all time zones

Was this helpful?
View Profile Visit Website
TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2 services

10% Business Consulting

10% Content Moderation Services

TDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations.

See all 12 projects
Reviews mention Receptive
TDCX demonstrates a high level of receptiveness to client feedback, as noted by a regional project manager who highlighted their management team's openness to new ideas and suggestions. The flexibility in accommodating last-minute changes and sourcing native speakers promptly further exemplifies their adaptability. Overall, clients express satisfaction with TDCX's responsiveness and the positive impact on customer satisfaction rates, although there is a suggestion for more competitive pricing.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

Their management team are receptive to feedback, new ideas and suggestions.
Read Full Review

Read All Reviews

Was this helpful?
6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
Read 6 Reviews

Was this helpful?

Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
Read All Reviews

Select Industry to see insights

Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

Was this helpful?
View projects from:

Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

View all time zones

Was this helpful?
View Profile Visit Website

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Emapta

4.7 3 reviews

Undisclosed

Undisclosed

10,000+

Petaling Jaya, Malaysia

Services provided

15% Call Center Services

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +3 services

25% IT Staff Augmentation

5% Engineering

5% HR Consulting

Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

See all 3 projects
Reviews mention Reliable
Emapta has received positive feedback regarding their reliability, particularly from the CEO of LifeDNA, who emphasized their ability to meet expectations and provide necessary support for team productivity. The client noted, "Emapta definitely provides great service and wonderful working spaces," highlighting their effectiveness in communication and attention to client needs. Overall, the sentiment reflects a strong trust in Emapta as a dependable partner for offshore services, despite minor suggestions for improvement.

BPO Services for Health Company

4.0 Nov 11, 2020

Emapta has been able to deliver and meet our expectations. Their working environment has helped increase my team’s productivity and efficiency at work. When COVID-19 started, they also helped us in our transition to a remote working system.
Read Full Review

Read All Reviews

Was this helpful?
Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised Emapta for their competitive pricing and excellent value for money. One client noted their ability to reduce development costs while maintaining quality, stating Emapta was 'price competitive to other companies considered.' Another emphasized the transparency and efficiency Emapta provided, which contributed to their business growth. Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and the quality of services rendered.
Read All Reviews

Was this helpful?

View projects from:

Australia (2) United States (1)

Was this helpful?

Petaling Jaya, Malaysia

Level 10, Menara Lien Hoe
Petaling Jaya, Malaysia 47410
50 - 75

+60 1546 000 423

See All Locations (19)

Was this helpful?
View Profile
SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

15% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +5 services

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

SRG ASIA PACIFIC is a prominent provider of Contact Center Services, including Inbound Call Center, Outbound Call Center, and Customer Support Services. Reviews highlight their consistent service quality, effective project management, and adaptability, although some note challenges in employee retention and telesales performance. Overall, positive feedback emphasizes their responsiveness and client-oriented approach, with approximately 70% of customers praising their flexibility and commitment to meeting KPIs.

See all 3 projects

Industry Experience

SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
Read All Reviews

Select Industry to see insights

Telecommunications IT Services Consumer Products

Was this helpful?

View projects from:

Malaysia (2) Singapore (1)

Was this helpful?

1 of 2 Kuala Lumpur-based review is 5 stars

$1,000,000 – $9,999,999 avg. project cost for Call Center Services services in Kuala Lumpur

Kuala Lumpur-based Call Center Services project highlight

Telemarketing & Recruitment for Telecommunications Company
5.0 — SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment Read more
Read Similar Reviews

Was this helpful?

Review Rating from Clients

4.5/5.0

Quality

3.8

Schedule

4.3

Cost

4.3

Willing to Refer

4.5

Clients in the region highlight SRG ASIA PACIFIC's reliable service, flexible communication, and tailored solutions across industries like telecom and healthcare, emphasizing their capacity to meet KPIs and adapt to evolving project requirements.
Read Local Reviews

Was this helpful?

View Profile
Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

45% Customer Service Outsourcing

15% Back Office Outsourcing +2 services

10% Corporate Training & Coaching

10% Recruiting

Canaan Communication & Technologies (MSC) is a Customer Service Center specializing in Contact Center Services, including Inbound and Outbound Call Center operations. Reviews highlight their cost-effective solutions, responsiveness, and ability to enhance customer satisfaction (CSAT scores above 80%). With 100% positive feedback, clients commend their efficient communication and supportive, value-driven approach.

See all 6 projects
Reviews mention Puts the customer first
Canaan Communication & Technologies demonstrates a strong customer-first approach, as highlighted by a client who praised their supportive and collaborative nature. The client noted that Canaan focuses on delivering value rather than just pricing, and they reported improved response and resolution times alongside increased customer satisfaction. Regular communication through weekly reports and monthly meetings further reflects their commitment to prioritizing client needs.

Customer Service Support for E-Commerce Fulfillment Company

5.0 Mar 25, 2022

The company is super supportive and collaborative. They focus on value, not price, which shows their commitment to prioritizing the customer's needs and goals.
Read Full Review

Read All Reviews

Was this helpful?
2 of 2 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Photo Solutions Company
5.0 — A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer Read more
Read 2 Reviews

Was this helpful?

Industry Experience

Canaan Communication & Technologies has demonstrated expertise across various sectors, including e-commerce, food production, and retail. Clients praised their customer service support, responsiveness, and cost-effectiveness, highlighting measurable improvements in customer satisfaction and sales. The overall sentiment is highly positive, with particular appreciation for their customized solutions and collaborative approach. This positions Canaan as a strong partner for businesses seeking customer experience enhancements, particularly in service-oriented industries.
Read All Reviews

Select Industry to see insights

Retail Consumer Products Logistics & Supply Chain Food & Beverages

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Canaan Communication & Technologies is noted for providing excellent value for money, as highlighted by multiple clients who appreciated their competitive pricing and cost-effectiveness. One client remarked that their cost offerings surpassed competitors, while another emphasized the alignment of pricing with their budget, enhancing overall satisfaction. The company is described as supportive and focused on delivering value rather than merely pushing for profit, contributing positively to customer satisfaction and project outcomes.
Read All Reviews

Was this helpful?
View Profile
Daythree Business Services

4.0 3 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Business Consulting +2 services

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

Daythree Business Services is a company specializing in Contact Center Services, including both inbound and outbound call handling. Reviews indicate they excel in cooperation and reliability, with 100% of reviewers noting their helpfulness and adherence to project plans. However, there is room for improvement in data accuracy and long-term panel engagement strategies.

See all 3 projects

Industry Experience

Daythree Business Services has demonstrated expertise primarily in the Financial Services, Telecommunications, and Market Research industries. Clients commend their professionalism and the ability to enhance customer experiences, particularly in the financial sector, where they excelled in service level management and incident resolution. In Telecommunications, feedback highlights their adaptability and innovation, although improvements in agent retention were suggested. Feedback from the Market Research sector emphasized reliability in recruitment and engagement, alongside a need for enhanced data accuracy. Overall, sentiment across industries is positive, with a strong emphasis on collaboration and responsiveness.
Read All Reviews

Select Industry to see insights

Telecommunications Other Industry Financial services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Daythree Business Services as providing good value for money, with some highlighting their competitive pricing and additional cost-free services, such as advanced talent hiring and training. One client noted their willingness to offer flexibility and strategic partnership, enhancing overall satisfaction. However, some feedback suggests areas for improvement in workforce management and data accuracy, indicating that while the service is satisfactory, there is potential for greater efficiency and quality.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Daythree Business Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

Review Rating from Clients

4.0/5.0

Quality

4.0

Schedule

4.0

Cost

4.0

Willing to Refer

4.0

Clients in the area commend Daythree for their proactive communication, tailored solutions, and capacity to manage surge volumes, demonstrating deep understanding of business needs and delivering measurable results.
Read Local Reviews

Was this helpful?

View Profile
Featured

What are Featured Providers?
Virtual Sales Limited

4.8 20 reviews
Premier Verified

$1,000+

$50 - $99 / hr

10 - 49

Serves Kuala Lumpur, Malaysia

Services provided

50% Call Center Services

50% Sales Outsourcing

Virtual Sales Limited is a telemarketing and outbound call center service provider specializing in customer growth and lead generation. Their reviews highlight their consistent delivery and impressive industry knowledge, with 100% of reviewers praising their project management and communication skills. Clients report high satisfaction with the quality of meetings booked and the seamless integration into their sales processes.

See all 20 projects
Reviews mention High-quality work
Clients have consistently praised Virtual Sales Limited for delivering high-quality work, particularly in lead generation services. One client noted their 'great project management' with regular updates and reports, while another highlighted their 'good initial results' and eagerness to learn and improve. Overall, the sentiment reflects strong satisfaction with the company's performance and ability to meet objectives effectively.

Lead Generation Services for IT Managed Service Provider

4.0 Dec 10, 2023

They are easy to deal with, provide good initial results, and possess a desire to learn and improve.
Read Full Review

Sales Outsourcing for Cloud & Data Analytics Company

5.0 Apr 24, 2023

Dozens of high-quality new leads were introduced to us, particularly in the leadership roles within sustainability.
Read Full Review

Read All Reviews

Was this helpful?

Industry Experience

Virtual Sales Limited has demonstrated strong capabilities across various industries, including Business Services, Information Technology, Financial Services, Telecommunications, Supply Chain, and Healthcare. Clients commend their lead generation, flexibility, and efficiency, with positive sentiments expressing satisfaction with their communication and project management. Feedback highlights their expertise in understanding specific industry needs, making them a suitable partner for companies seeking targeted outreach and effective sales strategies.
Read All Reviews

Select Industry to see insights

Software IT Services Construction Financial services Advertising & marketing Consulting Supply Chain, Logistics, and Transport Other industries Telecommunications Business services Information technology

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Virtual Sales Limited's excellent value for money, with multiple reviews noting that their pricing fits within budget while delivering significant results. One client emphasized the 'good value for cost' and another mentioned they 'booked 12 meetings' with a '5% conversion rate,' showcasing effective lead generation. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with the cost-effectiveness and quality of service provided.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Virtual Sales Limited is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View Profile Visit Website
Valoris Center

4.9 15 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Kuala Lumpur, Malaysia

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

See all 15 projects

1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Valoris Center reflect a strong overall sentiment, highlighting their effective project management and timely delivery. Clients appreciate the company's cultural fit and value for cost. One reviewer noted the impressive reaction time to needs and comprehensive understanding of customer experience objectives. There were no significant areas identified for improvement, indicating a high level of client satisfaction with their services in customer support and issue resolution.
Read 1 Recent Review

Was this helpful?

7 of 9 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Retail Company
5.0 — Valoris Center provided call center services for a retail company. The team managed customer inquiries and issues via phone and email and supported the client's e-commerce platform and order Read more
Read 9 Reviews

Was this helpful?

Industry Experience

Valoris Center has demonstrated expertise across several industries, including Financial Services, Retail, eCommerce, Automotive, and Business Services. Clients commend their proactive approach, customer-centric solutions, high responsiveness, and impressive performance metrics, such as customer satisfaction rates exceeding 90%. The strong alignment of values and flexibility to adapt to industry-specific needs highlight their strengths, making them a suitable partner for projects in these sectors.
Read All Reviews

Select Industry to see insights

Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industries

Was this helpful?

More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View Profile Visit Website

A-SALES AB

4.9 67 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB is a company specializing in outbound sales generation and telemarketing services. They consistently receive positive feedback for their tailored, data-driven approach, maintaining an average of 10–20 qualified meetings monthly. Their project management is praised for reliability and precision, reflected in 100% of reviews noting timely deliverables and effective communication. Their deep understanding of client industries and commitment to success are frequently highlighted.

See all 67 projects

3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, A-SALES AB has received positive feedback for their effective lead generation and appointment-setting services, notably increasing appointment generation by up to 300%. Clients praised their communication and timely delivery, with one noting a 150% improvement in prospect calls. However, some communication gaps between teams were mentioned as areas for improvement. Overall, clients expressed satisfaction with the team's professionalism, value for cost, and alignment with their company values.
Read 3 Recent Reviews

Was this helpful?

16 of 16 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing Services for E-Commerce Fulfillment Co
5.0 — A-SALES AB provides sales outsourcing services for an e-commerce fulfillment company. The team is responsible for helping the client break into the Western market through cold emails and cold calls. Read more
Read 16 Reviews

Was this helpful?

Industry Experience

A-SALES AB has garnered positive feedback across various industries including Financial Services, IT, Business Services, Healthcare, Education, and Marketing. Clients commend their expertise in lead generation, appointment setting, and market research, reporting an increase in qualified sales meetings and improved sales pipelines. The overall sentiment is favorable, highlighting their effective communication, responsiveness, and ability to adapt to specific industry needs. A-SALES AB is well-suited for clients seeking to enhance their outreach strategies and build robust sales pipelines across diverse sectors.
Read All Reviews

Select Industry to see insights

Manufacturing Advertising & marketing Software Construction Consumer Products Government Financial services Education Healthcare Supply Chain, Logistics, and Transport Human Resources IT Services Consulting Business services Information technology

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (20) $10,000 to $49,000 (14)

What Clients Have Said
Clients generally perceive A-SALES AB as providing excellent value for money, with many highlighting their cost-effectiveness and high-quality service. One client noted that A-SALES AB offered 'good value for the cost,' while another mentioned they had 'high ratings' and a pricing structure that fit their budget. Overall, the sentiment reflects satisfaction with the results achieved relative to the investment made, underscoring A-SALES AB's reputation for delivering significant ROI.
Read All Reviews

Was this helpful?

View Profile Visit Website
ENVO BPO

4.8 2 reviews

$1,000+

$25 - $49 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

50% Call Center Services

25% Sales Outsourcing

15% Customer Service Outsourcing +1 service

10% IT Managed Services

ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

See all 2 projects

Industry Experience

ENVO BPO has demonstrated strong expertise in the healthcare and telecommunications industries. Clients in healthcare praised their effective database collection and telemarketing strategies, noting their comprehensive approach and seamless communication. In telecommunications, feedback highlighted ENVO BPO's professionalism in lead generation and sales support, emphasizing their dedication to understanding client products. Overall, the sentiment is highly positive across both sectors, making ENVO BPO a suitable partner for businesses seeking growth in these areas.
Read All Reviews

Select Industry to see insights

Healthcare Telecommunications

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed strong satisfaction with ENVO BPO's cost-effectiveness and overall value for money. One healthcare consultant noted that the comprehensive database created during their project met expectations, demonstrating a solid return on investment. Another client highlighted ENVO BPO's professionalism and dedication, mentioning that their internal sales team received multiple qualified leads daily, which justified the expenditure. Overall, feedback indicates that the quality of service aligns well with the pricing offered.
Read All Reviews

Was this helpful?

More responsive than most other service providers

ENVO BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Clients in the area commend ENVO BPO for their proactive approach, professionalism, and expertise in lead qualification. They appreciate the dedicated effort to understand their business, which led to increased sales and highly effective collaboration.
Read Local Reviews

Was this helpful?

View Profile
Upstream BPO

5.0 13 reviews

$10,000+

$25 - $49 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

15% Customer Service Outsourcing

12% Data Annotation Services +8 services

10% Sales Outsourcing

7% AI Agents

7% Back Office Outsourcing

7% Content Moderation Services

7% Finance & Accounting Outsourcing (FAO)

5% Cybersecurity

5% Generative AI

5% IT Managed Services

Upstream BPO is a contact center services provider that specializes in customer support, inbound and outbound call handling, and telephonic support. Overall, the reviews reflect positively on Upstream BPO, highlighting their well-trained agents and efficient call handling, with 100% of reviews noting improvements in response times and service quality. Clients appreciate their flexibility and dedication, although minor areas for improvement were mentioned.

See all 13 projects
Reviews mention Dedicated
Clients consistently express high satisfaction with Upstream BPO's dedication and flexibility. One client highlighted their impressive adaptability in handling inquiries around the clock, which significantly improved operational efficiency. They also noted that Upstream BPO consistently meets deadlines and provides comprehensive performance reports. Overall, the sentiment reflects a strong appreciation for the commitment and responsiveness of the team, contributing positively to the client's business operations.

BPO Services for Wellness Center

5.0 Jun 13, 2022

Their dedication and flexibility are very impressive. Our operational process is always ongoing and we need agents around the clock, so they’ve been flexible enough to receive calls and inquiries coming in from around the world at any time of the day or night.
Read Full Review

Read All Reviews

Was this helpful?
Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment.
Read All Reviews

Was this helpful?

1 of 1 Kuala Lumpur-based review is 5 stars

$50,000 – $199,999 avg. project cost for Call Center Services services in Kuala Lumpur

Kuala Lumpur-based Call Center Services project highlight

BPO Services for Wellness Center
5.0 — Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis. Read more
Read Similar Reviews

Was this helpful?

Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

4.5

Willing to Refer

5.0

Clients in Kuala Lumpur praise Upstream BPO for their expertise in customer service, appointment setting, and lead generation across diverse industries. They emphasize the company's flexibility, responsiveness, and ability to improve productivity and response times, delivering measurable results and high client satisfaction.
Read Local Reviews

Was this helpful?
View Profile Visit Website
Featured

What are Featured Providers?
Appointment Setter Online

5.0 54 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

55% Sales Outsourcing

25% Back Office Outsourcing

Appointment Setter Online is a company specializing in outbound call center and appointment-setting services. The reviews consistently highlight their professionalism, dependability, and ability to generate qualified leads and appointments, with a noticeable increase in sales and client engagement reported by 40% of reviewers. Their commitment to clear communication and organized project management is frequently praised, although some suggest more detailed reporting could add further value.

See all 54 projects
Reviews mention Reliable
The overall sentiment regarding the reliability of Appointment Setter Online is highly positive. Clients consistently noted their dependable communication and timely project delivery. For instance, one client highlighted their 'straightforward and dependable' communication, while another emphasized their 'well-organized and reliable' project management. Clients appreciated how Appointment Setter Online adapted quickly to changing needs, reflecting their commitment to reliability. Minor suggestions for improvement did not detract from the strong overall impression of their reliability.

Call Center & Sales Outsourcing for Appliance Repair Company

5.0 Nov 24, 2025

Their project management was smooth and organized. They delivered everything on time and always kept us updated on the campaign. Whenever we shared a request or needed changes, they responded quickly and adjusted the calling strategy without any delay. Overall, they were reliable and easy to work with.
Read Full Review

Call Center Services for Marketing Company

5.0 Dec 3, 2025

Appointment Setter Online’s project management was well-organized and reliable. They communicated clearly, provided regular updates, and always delivered tasks and reports on time. We primarily communicated via virtual meetings.
Read Full Review

Back Office Outsourcing for Auto Detailing Company

5.0 Dec 18, 2025

Communication was straightforward and dependable. They followed through with scheduled calls and delivered exactly what was promised on time, without us having to constantly monitor progress.
Read Full Review

Read All Reviews

Was this helpful?

18 of 19 Call Center Services reviews are 5 stars

10 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Services & Sales Outsourcing for Resume Writing Co
5.0 — A resume company has hired Appointment Setter Online to manage their calls, chats, and emails. The team has also made outbound calls and answered the inquiries. Currently, they answer calls in the Read more
Read 19 Reviews

Was this helpful?

Industry Experience

Appointment Setter Online has demonstrated expertise across various industries, including Electric, Education, Automotive, Legal, and Construction. Clients highlighted their strengths in lead qualification, appointment setting, and tailored communication, resulting in improved conversions and efficiency. Overall sentiment is positive, with particular praise for their adaptability and understanding of industry-specific needs. Their impact is notably strong in sectors like Education and Automotive, making them a suitable choice for clients seeking effective appointment setting solutions.
Read All Reviews

Select Industry to see insights

Construction Agriculture Electric Financial services Consumer products & services Software Dental Roofing Business services Research Publishing Non-profit Medical Advertising & marketing Nonprofit Home Services Legal Automotive Education

Was this helpful?

View projects from:

New York City, New York (2) Dover, Delaware (1) Orlando, Florida (1) Austin, Texas (1) Houston, Texas (1) Chicago, Illinois (1) Seattle, Washington (1) Pittsburgh, Pennsylvania (1) Wellington, Colorado (1)

Was this helpful?
View Profile Visit Website
Scicom

4.4 6 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

10% Back Office Outsourcing

10% Branding +8 services

10% Customer Service Outsourcing

10% Digital Strategy

10% E-Commerce Development

10% Fulfillment

10% HR Consulting

10% Sales Outsourcing

5% Mobile App Development

5% Web Development

Scicom is a provider of Contact Center Services, specializing in Customer Support and Call Handling. The company is praised for its responsive and adaptable project management, with 100% of reviewers mentioning its impressive cultural fit and high-level professionalism. Scicom's multilingual support and flexibility in engagement models are key strengths, although there's room for leveraging advanced technologies.

See all 6 projects
Reviews mention Timely
Scicom has received positive feedback regarding their timeliness, with clients noting their responsiveness and ability to meet project milestones within defined timelines. One client highlighted Scicom's willingness to collaborate and adapt to changes, ensuring proactive solutions to meet needs. Overall, the sentiment reflects satisfaction with Scicom's commitment to delivering on time and their effective communication throughout the project.

Customer Support for E-commerce Company

4.0 Jul 14, 2023

Successful completion of project milestones within defined timelines. Scicom understands the importance of being responsive to client needs. As well as demonstrating a willingness to collaborate, adapt to changes, and provide proactive solutions to meet our needs.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors.
Read All Reviews

Select Industry to see insights

eCommerce Telecommunications

Was this helpful?

Unknown avg. project cost for Call Center Services services in Kuala Lumpur

Kuala Lumpur-based Call Center Services project highlight

Call Center Services for Smartphone Brand
4.0 — Scicom provides call center services for a smartphone brand. They're tasked with providing customer service support. Read more
Read Similar Reviews

Was this helpful?

Review Rating from Clients

4.0/5.0

Quality

3.5

Schedule

4.0

Cost

4.0

Willing to Refer

4.0

Clients in the area emphasize Scicom's strong project management, timely delivery, and industry knowledge, which help them meet service level targets and reduce operational costs. They value their responsiveness and commitment to aligning solutions with changing market demands.
Read Local Reviews

Was this helpful?
View Profile
Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

See all 2 projects
Reviews mention Communicative
Clients have consistently praised Swivelt for their communicative approach, noting that the project manager assigned was 'very friendly and easy to communicate with.' The ability to understand requirements effectively has been highlighted as a significant strength. Overall, the sentiment regarding communication is highly positive, contributing to successful project outcomes and client satisfaction.

B2B Marketing for IT Software

5.0 Oct 28, 2020

The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.
Read Full Review

Read All Reviews

Was this helpful?
View projects from:

Indonesia (1) Malaysia (1)

Was this helpful?

Kuala Lumpur, Malaysia

30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 50470
31 - 40

+60 3-8685 5505

See All Locations (16)

Was this helpful?

Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Kuala Lumpur-based clients praise Swivelt for their expertise in B2B marketing, quickly increasing brand awareness and generating leads. Reviewers highlight their professional workflow, friendly communication, and over 20 years of experience delivering quality work.
Read Local Reviews

Was this helpful?
View Profile
Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read more

Kuala Lumpur, Malaysia

Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
Kuala Lumpur, Malaysia 55100
2001 - 5000

See All Locations (52)

Was this helpful?

View Profile
Datacom

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Petaling Jaya, Malaysia

Services provided

100% Call Center Services

Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
Read more

Petaling Jaya, Malaysia

L2, 1 Tech Park, Jalan Tanjung Bandar Utama,
Petaling Jaya, Malaysia 47800
50 - 75

60.3.7721.1000

See All Locations (6)

Was this helpful?

View Profile
Everise

Not yet reviewed

$250,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

10% AI Development

10% Application Testing +7 services

10% Blockchain

10% Branding

10% Custom Software Development

10% Customer Service Outsourcing

10% Generative AI

10% IT Managed Services

10% Mobile App Development

Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
Read more

Kuala Lumpur, Malaysia

Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
Kuala Lumpur, Malaysia 60000
501 - 750

See All Locations (8)

Was this helpful?

View Profile
Xpandeast

5.0 3 reviews

$5,000+

< $25 / hr

10 - 49

Petaling Jaya, Malaysia

Services provided

45% Sales Outsourcing

20% Content Marketing

20% Social Media Marketing +3 services

5% Demand Generation Marketing

5% Email Marketing

5% Search Engine Optimization

Xpandeast is a sales and marketing outsourcing company specializing in lead generation, CRM data management, and content marketing. Across multiple reviews, clients have praised Xpandeast's proactive approach, professionalism, and ability to integrate as a seamless extension of their teams, with no negative feedback reported. Approximately 83% of reviewers emphasize their impressive project management and adaptability to changing needs.

See all 3 projects

Petaling Jaya, Malaysia

28 Jalan SS 6/3
Petaling Jaya, Malaysia 47301
2 - 5

+6281362413544

See All Locations (2)

Was this helpful?

View Profile
VPO Services

Not yet reviewed

$5,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +5 services

10% Sales Outsourcing

5% Accounting

5% HR Outsourcing

5% Market Research

5% Recruiting

Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
Read more

View Profile
CALLMARK Solutions Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

Petaling Jaya, Malaysia

Services provided

30% Call Center Services

30% Back Office Outsourcing

20% AI Agents +1 service

20% Email Marketing

CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.
Read more

View Profile
VADS Berhad

Not yet reviewed

$5,000+

$100 - $149 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

60% Call Center Services

20% Cloud Consulting & SI

20% IT Managed Services

Established in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI.
Read more

View Profile
Chima Services Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Kuala Lumpur, Malaysia

Services provided

45% Call Center Services

15% CRM Consulting and SI

15% Sales Outsourcing +2 services

15% Search Engine Optimization

10% Customer Service Outsourcing

Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
Read more

View Profile
Envo Bpo Services Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Direct Marketing +2 services

20% HR Outsourcing

20% Sales Outsourcing

Envo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia.
Read more

Kuala Lumpur, Malaysia

Jalan Kerinchi, Unit 7-11, Bangsar South Vertical Suite
Kuala Lumpur, Malaysia 59200
101 - 150

See All Locations (2)

Was this helpful?

View Profile
Callbox Asia Pacific

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

35% Call Center Services

35% Back Office Outsourcing

20% Sales Outsourcing +1 service

10% Direct Marketing

Callbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing.
Read more

View Profile
TECHNO MECH (M) SDN. BHD.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Puchong, Malaysia

Services provided

25% Call Center Services

50% Business Consulting

25% Customer Service Outsourcing

Launched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
Read more

View Profile
Wave Evolution

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Petaling Jaya, Malaysia

Services provided

25% Email Marketing

25% Sales Outsourcing

25% Search Engine Optimization +1 service

25% Social Media Marketing

Wave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization.
Read more

View Profile
Nectar Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

50% Sales Outsourcing

25% Email Marketing

25% Marketing Strategy

Small Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy.
Read more

View Profile
M4U Marketing

Not yet reviewed

$5,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

10% Account-Based Marketing

10% Branding +7 services

10% Demand Generation Marketing

10% Digital Strategy

10% Event Management

10% Event Marketing

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
Read more

Kuala Lumpur, Malaysia

A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
Kuala Lumpur, Malaysia 60000
2 - 5

See All Locations (4)

Was this helpful?

View Profile
TAKO Since 1979

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Beranang, Malaysia

Services provided

25% Pay Per Click

25% Sales Outsourcing

25% Search Engine Optimization +1 service

25% Social Media Marketing

Founded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
Read more

View Profile
UTS Marketing Solutions Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kuala Lumpur, Malaysia

Services provided

40% Call Center Services

40% Business Consulting

20% Direct Marketing

UTS Marketing Solutions Sdn Bhd is a Business Consulting company. Located in Kuala Lumpur, Malaysia, the firm provides Business Consulting and Call Center Services.
Read more

View Profile
Tin City Impact

Not yet reviewed

$5,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

10% Content Writing Services

10% Corporate Photography

10% Graphic Design +7 services

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% UX/UI Design

10% Video Production

10% Web Development

Social media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization.
Read more

View Profile
Ssquad Vietnam

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kuala Lumpur, Malaysia

Services provided

20% Call Center Services

20% Cloud Consulting & SI

20% Cybersecurity +3 services

20% IT Managed Services

10% Custom Software Development

10% IoT Development

Ssquad Vietnam is a midsize Ho Chi Minh City, Vietnam-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
Read more

Kuala Lumpur, Malaysia

#25-7, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 50470
16 - 20

+603 2276 5856

See All Locations (3)

Was this helpful?

View Profile
Audience2Media

Not yet reviewed

$10,000+

$150 - $199 / hr

10 - 49

Kuala Lumpur, Malaysia

Services provided

10% Call Center Services

10% Advertising

10% Branding +7 services

10% Broadcast Video

10% Content Marketing

10% Event Marketing

10% Media Planning & Buying

10% Public Relations

10% Social Media Marketing

10% Video Production

Audience2Media is an Advertising company. The small London, England-based team offers Advertising and Branding. The firm was launched in 2009.
Read more

Kuala Lumpur, Malaysia

Unit 06, Level 01, Tower A, Vertical Business Suites Avenue 3, Bangsar South, No.8, Jalan Kerinchi
Kuala Lumpur, Malaysia 59200
2 - 5

+603 2856 9506

See All Locations (2)

Was this helpful?

View Profile
Data Synergo Sdn Bhd

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Petaling Jaya, Malaysia

Services provided

10% Call Center Services

25% Direct Marketing

25% Event Marketing +4 services

10% Content Marketing

10% Customer Service Outsourcing

10% Email Marketing

10% Marketing Strategy

Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
Read more

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Top Call Center Services & Voice Services in Kuala Lumpur

List of the Top Kuala Lumpur Call Center Companies & Voice Services

Reviews mention Proactive

Digital Marketing, SMM & SEO for Software Solutions Company

Customer Support for Marketing & Advertising Company

Content Mktg & Call Center Services for Cashback Gaming Co

Staff Aug & Content Moderation for Blockchain Technology Co

CX Outsourcing for Financial Services Firm

Call Center Services for Automotive Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Call Center Services for Third-Party Management Company

Industry Experience

Select Industry to see insights

Select VoiceCom is responsive

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Lead Generation for Value Added Reseller

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

SummitNext is very responsive

Reviews mention Easy to reach

Technical Customer Support for Software Developer

Customer Support Outsourcing for Financial Services Company

Customer Support Services for VR Fitness App

Reviewed 11 times in the past 6 months

SupportYourApp is very responsive

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

six eleven global services is very responsive

Call Center Staffing for Government Helpline

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Receptive

Call Center Services for Premium Coffee Brand

Customer Deployment for Consumer Products Company

Industry Experience

Select Industry to see insights

Reviews mention Reliable

BPO Services for Health Company

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Telemarketing & Recruitment for Telecommunications Company

Reviews mention Puts the customer first

Customer Service Support for E-Commerce Fulfillment Company

Call Center Services for Photo Solutions Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Daythree Business Services is very responsive

Reviews mention High-quality work

Lead Generation Services for IT Managed Service Provider

Sales Outsourcing for Cloud & Data Analytics Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Virtual Sales Limited is very responsive