Top BPO Companies in Malaysia

Ratings Updated: June 28, 2026

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SummitNext

4.7 5 reviews

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Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

25% Customer Service Outsourcing

20% AI Development

20% Sales Outsourcing +3 services

15% Call Center Services

10% Back Office Outsourcing

10% Content Moderation Services

SummitNext is a recruitment and staffing agency known for its proficiency in finding niche talent and managing employee services. The company has garnered a high level of satisfaction, with reviews highlighting their timely delivery, quality candidate sourcing, and adaptability to client needs. Approximately 80% of reviewers praised SummitNext for their responsiveness and professionalism. No significant areas for improvement were frequently noted.

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Reviews mention Communicative
Clients have expressed a high level of satisfaction with SummitNext's communication capabilities. Feedback highlights their 'strong responsiveness and proactivity' in addressing inquiries, which has significantly enhanced partnership dynamics. One client noted the 'consistent communication and proactiveness' in providing timely updates. Overall, the sentiment reflects a commendable ability to adapt and maintain open lines of communication, fostering a collaborative environment that meets client needs effectively.

Employee Mgmt & Recruitment Services for FinTech Company

5.0 Sep 24, 2023

The SummitNext team exhibited strong responsiveness and proactivity in addressing our inquiries and concerns, enhancing our partnership through effective communication. The consistent communication and proactiveness to ensure updates are given on time were most impressive. Our primary forms of communication with SummitNext were in-person meetings, virtual meetings, and email or messaging apps.
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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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More responsive than most other service providers

SummitNext is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Malaysia (3) Taiwan (1) Singapore (1)

This provider is fluent in 11 languages:

Mandarin

English

Russian

Japanese

Korean

Cantonese

Tamil

Urdu

Ukrainian

Thai

Filipino

This provider is available in 1 time zone:

Universal Coordinated Time (UTC)

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Featured

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Connext

5.0 7 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Malaysia

Services provided

30% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +1 service

20% IT Staff Augmentation

Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.

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Industry Experience

Connext has demonstrated expertise across various industries, including entertainment, real estate, financial services, software, and business services. Clients commend their ability to quickly scale teams and improve operational efficiencies. The overall sentiment is highly positive, highlighting strengths in communication, talent acquisition, and alignment with client values. This provider appears particularly well-suited for companies in need of outsourcing solutions to enhance productivity, streamline operations, and support growth in a collaborative manner.
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Arts, entertainment & music Real estate Financial services Software Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Connext's competitive pricing and overall value for money. For instance, one client noted that Connext's pricing fit their budget while aligning with their company values, leading to a successful partnership. Another client emphasized the cost-effectiveness in expanding their operations without the overhead of establishing a legal entity. Overall, the sentiment reflects satisfaction with the balance of cost and quality of service, reinforcing Connext as a reliable outsourcing partner.
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Honolulu, Hawaii (3) Denver, Colorado (1) Mechanicsville, Virginia (1) Trevose, Pennsylvania (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 7 time zones:

Hawaii Standard Time (HST)

Alaska Standard Time (AKST)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

Mountain Standard Time (MST)

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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Malaysia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

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Reviews mention Reliable
Clients consistently express high satisfaction with Select VoiceCom's reliability. One client highlighted their exceptional project management, noting they 'always deliver on time and exceed our expectations.' Another emphasized their commitment, stating that the team goes 'above and beyond' in various aspects, including recruitment and training. Overall, the sentiment surrounding reliability is overwhelmingly positive, with no reported areas for improvement, showcasing their steadfast support even during challenging times.

Back Office & Sales Outsourcing for Photography Studio

5.0 Feb 7, 2025

SVC are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Malaysia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Professional
The overall sentiment regarding professionalism at Hugo is highly positive. Clients consistently praised their commitment to timely deliveries and responsiveness to needs. One client noted their 'unwavering commitment to on-time deliveries' and 'customized approach,' while another emphasized their 'exceptional understanding of company culture.' Hugo's ability to align with client values and maintain a high standard of service was highlighted, reinforcing their reputation as a reliable and professional partner in various projects.

Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Outsourced

4.9 12 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

15% Back Office Outsourcing

15% Customer Service Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4 services

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Outsourced is a comprehensive remote staffing service provider specializing in recruitment, software development, IT support, and administrative solutions. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their communication, project management, and cultural alignment. Many clients, about 70%, highlight the cost-effectiveness and professional handling of projects, although some suggest improvements in staff operational controls.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Outsourced reflect a positive sentiment overall, with clients appreciating the company's recruitment solutions and cultural alignment. A notable instance involved a CEO from Quality People Pty Ltd, who highlighted the efficiency gained through Outsourced's administrative support and praised Client Success Director Michelle for her pivotal role in their success. However, some clients expressed concerns regarding staff operating controls, indicating room for improvement in management processes.
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Industry Experience

The provider has demonstrated expertise across various industries including Legal, Telecommunications, eCommerce, Information Technology, Media, and Contracting. Client feedback highlights strengths in project management, timely delivery, and effective communication, particularly in IT and eCommerce sectors. Overall sentiment is positive, with clients noting improved operational efficiency, successful recruitment, and adaptability to diverse project needs. This provider is well-suited for clients in technology-driven and regulatory environments, as well as those requiring outsourced staffing solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media Contracting

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Australia (4) United States (3) Canada (1) Israel (1) Switzerland (1)

This provider is fluent in 1 language:

English

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Kuala Lumpur, Malaysia

Lot 1217, Seksyen, 57, Jln Sultan, Ismail
Kuala Lumpur, Malaysia 50250
10 - 15

+61 2 8103 3124

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Professional
The overall sentiment regarding TDCX's professionalism is highly positive. Clients commend their ability to adapt quickly to changing demands and deliver on promises. A Lenovo EMEA sales manager noted a significant 8% improvement in customer satisfaction linked to TDCX's professionalism and understanding of customer needs. Furthermore, the dedicated operations manager was praised for providing valuable insights and supporting workforce management, contributing to the successful collaboration and operational excellence.

Call Center Services for Tech Company

5.0 Jun 16, 2021

Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

From our experience, I can only share good feedback from an operational point of view. We have a dedicated operations manager who serves our needs and can deep-dive into numbers. He supports the workforce and gives good insights into numbers we hadn’t previously looked at to improve processes further together.
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Call Center Services for Tech Company

5.0 Jun 16, 2021

TDCX delivers what they promise and exceeds results, even with difficult constraints. When we worked remotely, they also had to find solutions for their employees. They ensure future success for our business by delivering an exceptional customer experience.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Kuala Lumpur, Malaysia

Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur
Kuala Lumpur, Malaysia 50470
501 - 750

0327318888

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Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

45% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +2 services

10% Corporate Training & Coaching

10% Recruiting

Canaan Communication & Technologies (MSC) is a business process outsourcing company specializing in customer service and support. Their reviews highlight a consistent theme of responsiveness, cost-effectiveness, and alignment with client values. Approximately 100% of reviewers commend their timely delivery, partnership approach, and solutions-driven mindset, demonstrating high customer satisfaction across varied projects.

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Reviews mention Reasonable pricing
Clients have expressed satisfaction with Canaan Communication & Technologies' reasonable pricing, noting that their costs fit within budget constraints while providing good value. One client highlighted that the cost offered surpassed competitors, reinforcing the perception of cost-effectiveness. Overall, feedback indicates a strong sentiment towards their pricing strategy, which aligns with the clients' expectations and project requirements.

Call Center Services for Photo Solutions Company

5.0 Jun 1, 2023

The cost that was offered to us beats other competitors and the quickness of responding to an inquiry or requirements.
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Industry Experience

Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.
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Consumer Products Logistics & Supply Chain Retail Food & Beverages

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Canaan Communication & Technologies as providing excellent value for money, with competitive pricing that fits within their budgets. One client noted that the cost offered was better than competitors, while another emphasized the company's focus on delivering value rather than merely discussing price. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing to improved customer satisfaction and operational efficiency.
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SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

40% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +5 services

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

SRG ASIA PACIFIC is a comprehensive call center and customer service provider, specializing in inbound telemarketing, recruitment, technical support, and telesales services. The company is praised for its consistent service quality, agility, and project management capabilities, with around 80% of reviews highlighting these strengths. However, areas for improvement include employee retention and telesales performance. Approximately 20% of reviewers mention these as potential challenges.

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Industry Experience

SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
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Telecommunications IT Services Consumer Products

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Average Project Cost Breakdown

$200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
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More responsive than most other service providers

SRG ASIA PACIFIC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Malaysia (2) Singapore (1)

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Daythree Business Services

4.0 3 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Call Center Services +2 services

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.

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Reviews mention Flexible
Clients have consistently praised Daythree Business Services for their flexibility and willingness to adapt to project needs. One client noted that the vendor provided additional cost-free services to ensure a smooth training program before launch, demonstrating a commitment to client success. Furthermore, the management team is described as thoughtful, viewing the relationship as a strategic partnership rather than a typical client-vendor dynamic, which fosters open communication and collaboration. Overall, the sentiment regarding flexibility is highly positive.

BPO & Call Centre Services for Digital Financial Institution

4.0 May 27, 2020

The management team is thoughtful to discuss any suggestion before implementation, there is a vision in understanding business needs. Vendor being non-calculation on outputs but flexibility offered in any point of execution. They view us as a strategic business partner instead of having the usual “client-vendor” relationship.
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Industry Experience

Daythree Business Services has demonstrated expertise across telecommunications, market research, and financial services. In telecommunications, they excel at recruiting and training agents, though improvement is needed for complex product handling. In market research, they provide reliable support for panel engagement, although data accuracy could enhance their service. In financial services, they effectively improve customer experience and manage operations, yet further governance improvements are suggested. Overall, their sentiment is positive, indicating strong cooperation and adaptability across these industries.
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Telecommunications Other Industry Financial services

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Daythree Business Services as offering good value for money, citing competitive pricing and effective service delivery. One client appreciated their willingness to provide additional cost-free services during the implementation phase, enhancing overall project value. However, some reviews highlighted areas for improvement in quality and engagement, suggesting that while the pricing is reasonable, achieving consistent high-quality outcomes remains a challenge. Overall, sentiment towards their cost and value proposition is positive but indicates room for enhancement.
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More responsive than most other service providers

Daythree Business Services is very responsive
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ENVO BPO

4.8 2 reviews

$1,000+

$25 - $49 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

50% Call Center Services

25% Sales Outsourcing

15% Customer Service Outsourcing +1 service

10% IT Managed Services

ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

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Reviews mention High-quality work
Clients express a strong sentiment towards the high-quality work delivered by ENVO BPO, noting their professionalism and dedication to understanding specific business needs. One client highlighted that the team not only met but surpassed expectations by providing qualified leads daily. The client commended the company's service quality and expertise, stating, 'We are extremely happy with the service quality provided by them.' Overall, feedback reflects a consistent appreciation for the effective and professional execution of projects.

Lead Generation & Sales Support for Product Seller

5.0 Jun 3, 2020

They did exactly what we required and surpassed our expectations. Our internal sales team were handed multiple qualified leads on a daily basis and we took the opportunity to convert them. I would say we are extremely happy with the service quality provided by them. They were very professional throughout as well.
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Industry Experience

ENVO BPO has demonstrated strong capabilities in the Telecommunications and Healthcare industries. Clients noted their professionalism and dedication to understanding specific business needs, resulting in effective lead generation and detailed stakeholder databases. In Telecommunications, they excelled in increasing sales effectiveness and providing qualified leads, while in Healthcare, they successfully enhanced brand presence through comprehensive stakeholder outreach. Overall sentiment is positive, highlighting their expertise and impact within both sectors.
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Healthcare Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with ENVO BPO's cost-effectiveness and overall value for money. One client noted that the service exceeded expectations, delivering multiple qualified leads daily, which contributed to increased sales. Another client highlighted the impressive quality of the comprehensive database created, emphasizing the team's quick adaptability and effective communication. Overall, feedback indicates that clients feel they receive substantial value relative to the costs incurred.
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More responsive than most other service providers

ENVO BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Upstream BPO

5.0 13 reviews

$1,000+

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

65% Call Center Services

25% Sales Outsourcing

10% Social Media Marketing

Upstream BPO is a business process outsourcing company specializing in customer service, lead research, and appointment setting. The company has consistently received positive feedback for its flexibility, responsive communication, and well-trained staff. In reviews, 100% of clients highlighted their adaptability and service quality, and approximately 80% mentioned their impressive project management and ability to exceed expectations.

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Reviews mention Exceptional performance
Clients consistently highlight Upstream BPO's exceptional performance, particularly noting their well-trained receptionists and effective call handling. One client emphasized the company's ability to maintain service level agreements (SLAs) during a significant increase in call volume, showcasing their reliability. Regular communication and a proactive approach to improvement further enhance their service, leading to a seamless experience for clients. Overall, feedback reflects a strong satisfaction with Upstream BPO's capacity to meet and exceed expectations.

Call Center Services for BPO Services Company

5.0 Mar 15, 2024

Their receptionists are exceptionally well-trained. When compared to other firms we have dealt with, their thorough call handling and service training truly shines in all of their employees. They truly came into their own with the latest viral epidemic, as seen by the over tenfold increase in call volumes over the course of two weeks. Our clients were quite delighted when we maintained our SLAs and didn't miss any calls during that period.
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Industry Experience

Upstream BPO has demonstrated strong expertise across diverse industries such as Consumer Products & Services, Real Estate, Wellness & Fitness, and Telecommunications. Feedback indicates their strengths lie in delivering high-quality customer service, effective appointment setting, and lead generation. Clients appreciate their proactive communication and adaptability to changing requirements. Overall sentiment is positive, with clients noting significant improvements in operational efficiency and customer satisfaction, making Upstream BPO a suitable choice for companies in these sectors.
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Consumer products & services Real estate Wellness & Fitness Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment.
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United States (3) Malaysia (2)

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Scicom

4.4 6 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

10% Back Office Outsourcing

10% Branding

10% Call Center Services +8 services

10% Customer Service Outsourcing

10% Digital Strategy

10% E-Commerce Development

10% Fulfillment

10% HR Consulting

10% Sales Outsourcing

5% Mobile App Development

5% Web Development

Scicom is a customer service solutions provider offering multilingual support, process optimization, and exceptional service standards. Overall feedback highlights their effective project management, flexibility, and alignment with client needs, with 100% of reviewers expressing satisfaction regarding their cultural fit and value. Additionally, 50% of reviewers emphasized their impressive responsiveness and adaptability to changes. They are praised for their professionalism and ability to scale operations effectively.

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Reviews mention Great project management
Clients have praised Scicom for their exceptional project management, highlighting their timely responses and flexibility in addressing challenges. One client noted, 'Project management has been handled perfectly well,' emphasizing that all requests were met promptly. The ability to accommodate time zone differences was particularly appreciated, ensuring effective communication. Overall, the sentiment reflects a strong satisfaction with Scicom's organizational skills and commitment to client success.

Translation & Support Services for Customer Support Company

5.0 Jul 11, 2023

Project management has been handled perfectly well - each request and requirement raised was met very timely, and despite the initial struggle of hiring personnel, we met all deadlines and managed to provide a working solution to the client. Additionally, to mention is the unexpected flexibility to adjust complications resulting from the time difference - for each meeting, different slots were provided to ensure the best possible timing.
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Industry Experience

Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors.
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eCommerce Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Scicom for providing good value for cost. One client noted achieving cost savings compared to previous operations, emphasizing Scicom's ability to optimize processes while maintaining quality service. Another client highlighted Scicom's alignment with their values and the flexibility in pricing models. Overall sentiment reflects satisfaction with Scicom's pricing, indicating that they deliver quality services that justify their costs.
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Germany (1) Malaysia (1)

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VPO Services

Not yet reviewed

$5,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

50% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Sales Outsourcing

5% Accounting

5% HR Outsourcing

5% Market Research

5% Recruiting

Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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RSM

5.0 1 review

$5,000+

$100 - $149 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

40% Accounting

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

10% HR Consulting

10% Staffing

RSM is a consulting firm specializing in data migration and system integration services. Overall feedback highlights their responsiveness and effective communication, with 100% of reviewers appreciating their availability and support. While the project is still ongoing, RSM has successfully implemented systems for marketing and continues to provide consulting services, reflecting positive progress in achieving client goals.

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Industry Experience

RSM has demonstrated expertise in the nonprofit sector, particularly in data migration and system integration, as evidenced by their work with the Air Force Aid Society. Clients commend RSM's responsive support and effective project management, noting improvements in communication and campaign execution. The overall sentiment in this industry is positive, highlighting RSM's capacity to enhance operational efficiency and marketing capabilities.
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Nonprofit

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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that RSM provides significant value for money, particularly in their ability to facilitate complex data migration projects effectively. One client highlighted RSM's responsiveness and availability, stating, 'They are always available when we need them.' However, some reviews suggest a learning curve in utilizing their systems, indicating that while costs are justified, ongoing adjustments may be necessary to maximize value.
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Brandt International

Not yet reviewed

$5,000+

$100 - $149 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

28% Customer Service Outsourcing

20% Corporate Training & Coaching

12% Back Office Outsourcing +6 services

10% HR Outsourcing

10% IT Managed Services

10% PEO/Employee Leasing

5% Recruiting

3% Staffing

2% HR Consulting

Brandt International is a Customer Service Outsourcing company. Headquartered in Kuala Lumpur, Malaysia, the team provides Customer Service Outsourcing and Corporate Training & Coaching.
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VADS Berhad

Not yet reviewed

$5,000+

$100 - $149 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

60% Call Center Services

20% Cloud Consulting & SI

20% IT Managed Services

Established in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI.
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Callbox Asia Pacific

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

35% Back Office Outsourcing

35% Call Center Services

20% Sales Outsourcing +1 service

10% Direct Marketing

Callbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing.
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Envo Bpo Services Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Petaling Jaya, Malaysia

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Direct Marketing +2 services

20% HR Outsourcing

20% Sales Outsourcing

Envo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia.
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CALLMARK Solutions Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

50 - 249

Petaling Jaya, Malaysia

Services provided

30% Back Office Outsourcing

30% Call Center Services

20% AI Agents +1 service

20% Email Marketing

CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.
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Fiuu

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Shah Alam, Malaysia

Services provided

100% Back Office Outsourcing

Fiuu is a Back Office Outsourcing company. Located in Shah Alam, Malaysia, the agency was founded in 2005. Their services include Back Office Outsourcing.
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2C2P

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

100% Back Office Outsourcing

2C2P is a Back Office Outsourcing company. They are located in Kuala Lumpur, Malaysia. Their team provides Back Office Outsourcing.
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TECHNO MECH (M) SDN. BHD.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Puchong, Malaysia

Services provided

50% Business Consulting

25% Call Center Services

25% Customer Service Outsourcing

Launched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
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Bridge Maritime Solutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Pelabuhan Klang, Malaysia

Services provided

50% Customer Service Outsourcing

50% Engineering

Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.
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Pelabuhan Klang, Malaysia

188 Jalan Sungai Pinang 5/6
Pelabuhan Klang, Malaysia 42920
50 - 75

+65 6866 3827

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Qloud MSP

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Kuala Lumpur, Malaysia

Services provided

30% IT Managed Services

20% Cybersecurity

10% Cloud Consulting & SI +6 services

10% Document Digitization & Management

10% IT Strategy Consulting

5% BI & Big Data Consulting & SI

5% Business Continuity Management

5% Compliance Consulting

5% Digital Asset Management

IT managed services company Qloud MSP provides IT managed services and Cybersecurity. They were established in 2011.
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Documation Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Puchong, Malaysia

Services provided

70% Document Digitization & Management

30% Back Office Outsourcing

Document Digitization & Management company Documation Sdn Bhd is headquartered in Puchong, Malaysia. The team offers Document Digitization & Management and Back Office Outsourcing.
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Crown Information Management

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Shah Alam, Malaysia

Services provided

40% Document Digitization & Management

20% Cloud Consulting & SI

20% ECM Consulting and SI +1 service

20% IT Managed Services

Established in 1965, Crown Information Management is a Document Digitization & Management company. Their team specializes in Document Digitization & Management and cloud consulting & SI.
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Chima Services Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Kuala Lumpur, Malaysia

Services provided

45% Call Center Services

15% CRM Consulting and SI

15% Sales Outsourcing +2 services

15% Search Engine Optimization

10% Customer Service Outsourcing

Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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D2B Solutions Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Petaling Jaya, Malaysia

Services provided

70% Document Digitization & Management

30% Back Office Outsourcing

Founded in 2019, D2B Solutions Sdn Bhd is a Document Digitization & Management company. The small team offers Document Digitization & Management and Back Office Outsourcing.
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Kalsym Systems

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Subang Jaya, Malaysia

Services provided

25% Application Management & Support

20% API Development

15% DevOps Managed Services +6 services

10% Back Office Outsourcing

10% Microservices Architecture Services

5% E-Commerce Development

5% IT Managed Services

5% Mobile App Development

5% Recruiting

Kalsym Systems , an Application Management & Support company, was founded in 2012. The small team specializes in Application Management & Support and API Development.
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AsiaPay

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kuala Lumpur, Malaysia

Services provided

100% Back Office Outsourcing

AsiaPay is a midsize Back Office Outsourcing company founded in 2000. Their services include Back Office Outsourcing.
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FIXATE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

45% IT Managed Services

25% Customer Service Outsourcing

15% Business Consulting +2 services

10% Back Office Outsourcing

5% IT Strategy Consulting

FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
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Kuala Lumpur, Malaysia

2 Jalan Binjai
Kuala Lumpur, Malaysia 50450
6 - 9

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Subunicorn Digital Plus

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Petaling Jaya, Malaysia

Services provided

70% Mobile App Development

20% Document Digitization & Management

10% Digital Strategy

In Petaling Jaya, Malaysia, Subunicorn Digital Plus is a small mobile application development company. The team specializes in Mobile App Development and Document Digitization & Management.
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Wave Evolution

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Petaling Jaya, Malaysia

Services provided

25% Email Marketing

25% Sales Outsourcing

25% Search Engine Optimization +1 service

25% Social Media Marketing

Wave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization.
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Quadrant Biz Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

50% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

20% Business Consulting +1 service

10% HR Consulting

Quadrant Biz Solutions, a small Finance & Accounting Outsourcing (FAO) company, is in Kuala Lumpur, Malaysia. Their services include Finance & Accounting Outsourcing (FAO) and Back Office
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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Industry Experience

Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.
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Software Information technology

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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Indonesia (1) Malaysia (1)

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Kuala Lumpur, Malaysia

30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 50470
31 - 40

+60 3-8685 5505

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Nectar Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

50% Sales Outsourcing

25% Email Marketing

25% Marketing Strategy

Small Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy.
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Regalia Records Management Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Shah Alam, Malaysia

Services provided

100% Document Digitization & Management

Regalia Records Management Sdn Bhd is a Document Digitization & Management company. The Shah Alam, Malaysia-based agency focuses on Document Digitization & Management.
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Docu Arch Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Petaling Jaya, Malaysia

Services provided

100% Document Digitization & Management

Docu Arch Sdn Bhd is a Petaling Jaya, Malaysia-based Document Digitization & Management company. They focus on Document Digitization & Management.
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Sure-Reach Records Management Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Petaling Jaya, Malaysia

Services provided

100% Document Digitization & Management

Based in Petaling Jaya, Malaysia, Sure-Reach Records Management Sdn Bhd is a small Document Digitization & Management company. Their services include Document Digitization & Management.
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Nexonic

Not yet reviewed

Undisclosed

$50 - $99 / hr

50 - 249

Kuala Lumpur, Malaysia

Services provided

20% Customer Service Outsourcing

20% Digital Asset Management

20% IT Strategy Consulting +2 services

20% Mobile App Development

20% Web Development

Nexonic is a midsize IT strategy consulting company headquartered in Falls Church, Virginia and Kuala Lumpur, Malaysia. Their services include IT strategy consulting and Web Development.
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Kuala Lumpur, Malaysia

188 Jalan Kuching
Kuala Lumpur, Malaysia 51200
10 - 15

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Synergy Outsourcing Sdn. Bhd.

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Petaling Jaya, Malaysia

Services provided

20% Accounting

20% Back Office Outsourcing

20% Direct Marketing +2 services

20% HR Consulting

20% Staffing

Synergy Outsourcing Sdn. Bhd. Is a Petaling Jaya, Malaysia-based Direct Marketing company. They specialize in Direct Marketing and Back Office Outsourcing.
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TAKO Since 1979

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Beranang, Malaysia

Services provided

25% Pay Per Click

25% Sales Outsourcing

25% Search Engine Optimization +1 service

25% Social Media Marketing

Founded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
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Symphony

Not yet reviewed

$10,000+

$100 - $149 / hr

2 - 9

Petaling Jaya, Malaysia

Services provided

50% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% HR Consulting

Symphony is a Back Office Outsourcing company. They are in Petaling Jaya, Malaysia and have small team. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Alchemy Resources Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Subang Jaya, Malaysia

Services provided

50% Back Office Outsourcing

50% HR Consulting

Headquartered in Subang Jaya, Malaysia, Alchemy Resources Sdn Bhd is a small Back Office Outsourcing and HR Consulting company. Their services include Back Office Outsourcing and HR Consulting.
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Data Cohorts

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Kuala Lumpur, Malaysia

Services provided

100% Back Office Outsourcing

Small Back Office Outsourcing company Data Cohorts, is headquartered in Kuala Lumpur, Malaysia. The team specializes in Back Office Outsourcing.
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UEP Green Resources

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Subang Jaya, Malaysia

Services provided

100% Document Digitization & Management

UEP Green Resources is a small Subang Jaya, Malaysia-based Document Digitization & Management company. The team offers Document Digitization & Management.
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Soon Heng Resources sdn bhd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Subang Jaya, Malaysia

Services provided

100% Document Digitization & Management

Soon Heng Resources sdn bhd is a Document Digitization & Management company established in 2003. Located in Subang Jaya, Malaysia, the team offers Document Digitization & Management.
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Infodel Management Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Puchong, Malaysia

Services provided

100% Document Digitization & Management

Small Document Digitization & Management company Infodel Management Sdn Bhd, is based in Puchong, Malaysia. The team specializes in Document Digitization & Management.
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MM Century Sdn. Bhd | Daxtium

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Sungai Buloh, Selangor, Malaysia

Services provided

100% Document Digitization & Management

Established in 2015, MM Century Sdn. Bhd | Daxtium is a small Document Digitization & Management company. Their services include Document Digitization & Management.
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Myshred Mobile Sdn Bhd

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Shah Alam, Malaysia

Services provided

100% Document Digitization & Management

Small Document Digitization & Management company Myshred Mobile Sdn Bhd, is based in Shah Alam, Malaysia. Their services include Document Digitization & Management.
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Alliance Storage Media Sdn. Bhd.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Petaling Jaya, Malaysia

Services provided

100% Document Digitization & Management

Alliance Storage Media Sdn. Bhd. Is a small Document Digitization & Management company. Founded in 2002, the team focuses on Document Digitization & Management.
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Midteam Zone Sdn. Bhd.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Petaling Jaya, Malaysia

Services provided

70% Document Digitization & Management

30% IT Strategy Consulting

Midteam Zone Sdn. Bhd. Is a Document Digitization & Management company. Established in 2012, the team offers Document Digitization & Management and IT strategy consulting.
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Fast Shred Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Shah Alam, Malaysia

Services provided

100% Document Digitization & Management

Small Document Digitization & Management company Fast Shred Services, is based in Shah Alam, Malaysia. Their services include Document Digitization & Management.
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