Top BPO Companies in Malaysia
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74 Companies
List of the Top Malaysia BPO Services
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Services provided
25% Customer Service Outsourcing20% AI Development20% Sales Outsourcing +3 services15% Call Center Services10% Back Office Outsourcing10% Content Moderation ServicesSee all 5 projectsSummitNext is a recruitment and staffing agency known for its proficiency in finding niche talent and managing employee services. The company has garnered a high level of satisfaction, with reviews highlighting their timely delivery, quality candidate sourcing, and adaptability to client needs. Approximately 80% of reviewers praised SummitNext for their responsiveness and professionalism. No significant areas for improvement were frequently noted.
Industry Experience
SummitNext has demonstrated expertise across various industries, including financial services, eCommerce, and marketing. Clients commend their agility, responsiveness, and ability to meet specific needs, particularly in recruitment and lead generation. In financial services, they excel in providing qualified candidates and effective employee management. In eCommerce, their prompt support during seasonal ramp-ups has received positive feedback. Overall, the sentiment is highly favorable, especially for companies seeking recruitment and operational support.
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Financial services eCommerce ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients perceive SummitNext as offering good value for money, aligning well with their budgetary constraints. Feedback highlights competitive pricing and a strong culture fit, with one client noting, 'Pricing fits our budget' and another mentioning 'Good value for cost.' However, there are suggestions for improvement in pricing as company needs increase. The sentiment is predominantly positive, emphasizing the company's ability to deliver quality services at reasonable rates.Was this helpful?
More responsive than most other service providers
Get in TouchSummitNext is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 11 languages:
- Mandarin
- English
- Russian
- Japanese
- Korean
- Cantonese
- Tamil
- Urdu
- Ukrainian
- Thai
- Filipino
This provider is available in 1 time zone:
- Universal Coordinated Time (UTC)
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$1,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
Reviews mention Hard working
Clients consistently express appreciation for Connext's hard-working nature, highlighting their commitment to excellence and proactive approach. One client noted the team's reliability and effort in matching candidates to specific profiles, stating, 'The staff are engaged and committed to providing excellent service.' Another emphasized the dedication of the account manager in ensuring smooth operations, reflecting a strong partnership. Overall, the sentiment regarding Connext's work ethic is overwhelmingly positive, showcasing their dedication to client success.-
Staff Augmentation for Accounting Management Firm
5.0 Dec 17, 2021As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.
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Staff Augmentation for Title & Escrow Company
5.0 Jan 23, 2023Connext takes a lot of pride in making the relationship successful. They assign an account manager that exists to make sure daily operations run smoothly and to serve as a point of contact should any issues arise. The care and effort that goes into helping build and manage these teams truly make them feel like an extension of our own. The recruiting and management is reliable. Connext finds highly talented candidates, quickly and works very hard to match candidates with our preferred profile. We always feel supported by their management team and have access to them always should a problem come up. The staff are engaged and committed to providing excellent service, they continuously strive for excellence in all that they do.
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Industry Experience
Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.Was this helpful?
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This provider is fluent in 2 languages:
- English
- Spanish
This provider is available in 7 time zones:
- Hawaii Standard Time (HST)
- Alaska Standard Time (AKST)
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Phoenix Standard Time (PNT)
- Mountain Standard Time (MST)
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$5,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
Industry Experience
Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
More responsive than most other service providers
Get in TouchSelect VoiceCom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Well-executed projects
Hugo has received overwhelmingly positive feedback regarding their execution of projects. Clients highlighted their commitment to on-time deliveries and exceptional customer support, noting how Hugo's responsiveness and adaptability significantly improved satisfaction levels. One client praised their multilingual support and the development of a comprehensive FAQ page, which enhanced customer relationships. Overall, clients emphasized Hugo's seamless integration with their company culture, professionalism, and ability to exceed expectations, making them a reliable partner for project success.-
Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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UndisclosedUndisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
15% Back Office Outsourcing15% Customer Service Outsourcing15% Finance & Accounting Outsourcing (FAO) +4 services15% HR Outsourcing15% IT Staff Augmentation15% Staffing10% Call Center ServicesSee all 12 projectsOutsourced is an outsourcing services provider that offers recruitment, IT services, and remote staffing solutions across various industries. Their reviews reflect a strong alignment with company values, efficient project management, and excellent communication, with 100% of reviewers commending their professionalism and cultural fit. While some concerns about operating controls and account management turnover exist, 90% of feedback highlights their reliability and impact on business growth and efficiency.
Industry Experience
Outsourced has demonstrated expertise across various industries, including Legal, Telecommunications, eCommerce, Information Technology, Media, and Contracting. Clients praise their commitment, adaptability, and effective project management, which led to timely deliverables and improved efficiency. Positive feedback highlights their strong communication and professional handling of tasks. Overall, Outsourced is particularly well-suited for businesses seeking reliable staffing solutions and technical support within these sectors.
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Information technology Consulting Legal Telecommunications eCommerce Engineering Arts, entertainment & music Media ContractingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with Outsourced's pricing, highlighting its alignment with budgetary constraints and overall value for money. One client noted, "Pricing fit our budget" and emphasized the "good value for cost," while another mentioned Outsourced's ability to deliver quality talent at a lower cost compared to local options. Overall sentiment indicates that clients appreciate the balance of quality and affordability, reinforcing Outsourced's reputation as a cost-effective solution.Was this helpful?
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This provider is fluent in 1 language:
- English
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See All Locations (10)Kuala Lumpur, Malaysia
Lot 1217, Seksyen, 57, Jln Sultan, Ismail
Kuala Lumpur, Malaysia 5025010 - 15
+61 2 8103 3124
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$100,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention Innovative
Client feedback highlights TDCX's innovative approach to support, with notable instances of their quick adaptation to process changes and the introduction of new solutions. One client emphasized their ability to provide proactive support and suggest improvements, stating, "They frequently suggest great ideas for improvement." Overall sentiment reflects a strong appreciation for TDCX's collaborative nature and innovative problem-solving capabilities, contributing positively to clients' operational success.-
Call Center Services for Global Social Media Company
5.0 May 17, 2022The team is very dedicated and motivated to try out new solutions, implement pilots and offer innovative ideas for us to consider. I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed.
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Call Center Services for Tech Company
5.0 Jun 16, 2021Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work. They frequently suggest great ideas for improvement.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
45% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +2 services10% Corporate Training & Coaching10% RecruitingSee all 6 projectsCanaan Communication & Technologies (MSC) is a business process outsourcing (BPO) company specializing in customer service, data entry, and outbound contact center solutions. The company's reviews highlight its cost-effectiveness and responsive collaboration, with 100% of reviewers noting high customer satisfaction and a partnership mindset. Clients commend their fast response times, flexibility, and customized solutions.
Reviews mention Team players
Clients consistently highlight Canaan Communication & Technologies as strong team players, demonstrating a genuine partnership mindset. One client noted their flexibility and commitment, stating, "Canaan is really seeing the clients as their business partners and genuinely want to help them to grow their business." Additionally, the assigned project manager was praised for being prompt and easy to work with, facilitating effective communication and collaboration. Overall, the sentiment reflects high satisfaction with their teamwork and responsiveness.-
BPO Customer Service for Retailer
5.0 Sep 1, 2020The Project manager assigned to our project was very easy to work with. He is also very prompt with his responses. He has set up a regular weekly meeting with us to gather feedback. During the same meeting, he will also present the week on week KPI with the findings. This helps us to understand customer sentiment and take necessary actions.
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Industry Experience
Canaan Communication & Technologies has demonstrated strong expertise in various industries, including retail, consumer products, and food production. Their focus on customer service optimization has garnered positive feedback for enhancing customer satisfaction and operational efficiency. Clients appreciate their collaborative approach, responsiveness, and ability to customize solutions based on specific business needs. Overall, the sentiment across industries is highly favorable, suggesting Canaan is well-suited for businesses seeking reliable BPO services in customer engagement and operational support.
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Retail Consumer Products Logistics & Supply Chain Food & BeveragesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Canaan Communication & Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients noted that their pricing is competitive, with one stating, "the cost that was offered to us beats other competitors." Another client emphasized their collaborative approach, indicating they "talk value, not price." Overall, the sentiment reflects satisfaction with the services provided relative to the investment, highlighting their ability to deliver high-quality support while maintaining affordability.Was this helpful?
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$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
40% Customer Service Outsourcing15% Call Center Services10% Back Office Outsourcing +5 services10% IT Managed Services10% Sales Outsourcing5% Business Consulting5% HR Consulting5% Market ResearchSee all 3 projectsSRG ASIA PACIFIC is a telecommunications service provider specializing in inbound and outbound call center solutions, including telemarketing, technical support, and recruitment services. Across reviews, they are praised for their high service standards and agile performance, with 100% of reviewers highlighting their effective project management and commitment to meeting KPIs. However, improvements are suggested for employee retention and telesales effectiveness.
Reviews mention Timely
Clients have consistently praised SRG ASIA PACIFIC for their timely delivery of services and project management capabilities. One client noted their ability to deliver results promptly, stating they operate with agility to meet support needs within specified timeframes. Another highlighted their sustainable performance and effective planning according to call volume, ensuring key performance indicators are met. Overall, the sentiment regarding their timeliness is highly positive, reinforcing their reliability as a service partner.-
Telemarketing & Recruitment for Telecommunications Company
5.0 Feb 25, 2022They’re great from a project management standpoint as they’re able to deliver results in a timely manner. I’m not aware of their project management tools, but they used PowerPoint to share their progress and performance metrics. We’re impressed with their ability to quickly perform their tasks. They operate with agility to ensure that we have the support we need within the given timeframe.
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Industry Experience
SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
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Telecommunications IT Services Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Services provided
20% Back Office Outsourcing20% Business Consulting20% Call Center Services +2 services20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)See all 3 projectsDaythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.
Reviews mention Open to feedback
Daythree Business Services demonstrates a strong openness to feedback, as highlighted by their account managers' cooperative and responsive demeanor. Clients appreciate their willingness to listen and engage in discussions regarding performance improvements. Specific feedback indicates a need for enhanced recruitment strategies to attract high-performing agents, particularly for complex products. Overall, the sentiment reflects a positive experience with the company's adaptability and commitment to continuous improvement.-
BPO & Call Centre Services for Digital Financial Institution
4.0 May 27, 2020The management team is thoughtful to discuss any suggestion before implementation, there is a vision in understanding business needs. Vendor being non-calculation on outputs but a service guaranteed and flexibility offered in any point of execution. They view us as a strategic business partner instead of having the usual “client-vendor” relationship. By doing so, they are able to provide good business insights which adds value to our operations.
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Industry Experience
Daythree Business Services has demonstrated expertise primarily in the Financial Services, Telecommunications, and Market Research industries. Clients commend their professionalism and the ability to enhance customer experiences, particularly in the financial sector, where they excelled in service level management and incident resolution. In Telecommunications, feedback highlights their adaptability and innovation, although improvements in agent retention were suggested. Feedback from the Market Research sector emphasized reliability in recruitment and engagement, alongside a need for enhanced data accuracy. Overall, sentiment across industries is positive, with a strong emphasis on collaboration and responsiveness.
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Other Industry Telecommunications Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Daythree Business Services as providing good value for money, with some highlighting their competitive pricing and additional cost-free services, such as advanced talent hiring and training. One client noted their willingness to offer flexibility and strategic partnership, enhancing overall satisfaction. However, some feedback suggests areas for improvement in workforce management and data accuracy, indicating that while the service is satisfactory, there is potential for greater efficiency and quality.Was this helpful?
More responsive than most other service providers
Get in TouchDaythree Business Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Services provided
50% Call Center Services25% Sales Outsourcing15% Customer Service Outsourcing +1 service10% IT Managed ServicesSee all 2 projectsENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
Reviews mention High-quality work
Clients express high satisfaction with ENVO BPO's quality of work, highlighting their professionalism and dedication. One client noted, "They did exactly what we required and surpassed our expectations," emphasizing their ability to generate and qualify leads effectively. The team’s commitment to understanding the client's products was particularly appreciated, as it ensured alignment with business goals. Overall, feedback reflects a strong sentiment of quality and effectiveness, with no areas for improvement identified.-
Lead Generation & Sales Support for Product Seller
5.0 Jun 3, 2020They did exactly what we required and surpassed our expectations. Our internal sales team were handed multiple qualified leads on a daily basis and we took the opportunity to convert them. I would say we are extremely happy with the service quality provided by them.
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Industry Experience
ENVO BPO has demonstrated strong expertise in the healthcare and telecommunications industries. Clients in healthcare praised their effective database collection and telemarketing strategies, noting their comprehensive approach and seamless communication. In telecommunications, feedback highlighted ENVO BPO's professionalism in lead generation and sales support, emphasizing their dedication to understanding client products. Overall, the sentiment is highly positive across both sectors, making ENVO BPO a suitable partner for businesses seeking growth in these areas.
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Healthcare TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with ENVO BPO's cost-effectiveness and overall value for money. One healthcare consultant noted that the comprehensive database created during their project met expectations, demonstrating a solid return on investment. Another client highlighted ENVO BPO's professionalism and dedication, mentioning that their internal sales team received multiple qualified leads daily, which justified the expenditure. Overall, feedback indicates that the quality of service aligns well with the pricing offered.Was this helpful?
More responsive than most other service providers
Get in TouchENVO BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
20% Call Center Services15% Customer Service Outsourcing12% Data Annotation Services +8 services10% Sales Outsourcing7% AI Agents7% Back Office Outsourcing7% Content Moderation Services7% Finance & Accounting Outsourcing (FAO)5% Cybersecurity5% Generative AI5% IT Managed ServicesSee all 13 projectsUpstream BPO is a versatile business process outsourcing provider that offers services such as lead generation, customer service, and appointment setting. Across the reviews, 100% of clients highlighted their adaptability and effectiveness in managing overflow calls and improving lead targeting, with many noting their exceptional management and training. Approximately 80% of reviewers praised their strong communication and flexibility, while a small fraction (around 20%) acknowledged occasional areas for improvement that were swiftly addressed.
Reviews mention Adaptable
The feedback highlights Upstream BPO's high adaptability to client needs, with one client noting their ability to modify processes effectively. The President & CEO of Skyline Properties emphasized their impressive responsiveness, stating that the agency fulfilled goals on schedule while minimizing errors. Overall, the sentiment regarding adaptability is overwhelmingly positive, indicating that Upstream BPO is capable of adjusting to meet specific client requirements.-
Sales Outsourcing for Property Management Firm
5.0 Mar 6, 2024The agency may modify the procedure to meet the demands of the consumer and is adaptable to their needs. The organization keeps its word: goals were fulfilled on schedule, mistakes were either completely avoided or minimized. It's amazing how adaptable they are to changing the procedure.
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Industry Experience
Upstream BPO has demonstrated strong expertise across diverse industries such as Consumer Products & Services, Real Estate, Wellness & Fitness, and Telecommunications. Feedback indicates their strengths lie in delivering high-quality customer service, effective appointment setting, and lead generation. Clients appreciate their proactive communication and adaptability to changing requirements. Overall sentiment is positive, with clients noting significant improvements in operational efficiency and customer satisfaction, making Upstream BPO a suitable choice for companies in these sectors.
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Consumer products & services Real estate Wellness & Fitness TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment.Was this helpful?
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This provider is fluent in 7 languages:
- Cantonese
- English
- Filipino
- Hindi
- Mandarin
- Russian
- Urdu
This provider is available in 5 time zones:
- Greenwich Mean Time (GMT)
- Arabia Standard Time (AST)
- Australia Central Time (ACT)
- Singapore Standard Time (SGT)
- Universal Coordinated Time (UTC)
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$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
10% Back Office Outsourcing10% Branding10% Call Center Services +8 services10% Customer Service Outsourcing10% Digital Strategy10% E-Commerce Development10% Fulfillment10% HR Consulting10% Sales Outsourcing5% Mobile App Development5% Web DevelopmentSee all 6 projectsScicom is a provider of customer service and support solutions with expertise in multilingual services and scalability. Their reviews highlight impressive flexibility, cultural alignment, and responsiveness, with 100% of feedback indicating successful project outcomes, such as cost savings and enhanced customer satisfaction. Reviewers consistently praise Scicom's professional and accommodating approach, with no reported areas for improvement.
Reviews mention Proactive
Clients consistently highlight Scicom's proactive approach, emphasizing their responsiveness and adaptability to evolving project needs. One client noted Scicom's willingness to collaborate and provide proactive solutions, which significantly contributed to achieving project goals. Additionally, their ability to offer multilingual support and flexible engagement models showcases their commitment to addressing diverse client requirements effectively. Overall, the sentiment reflects a strong appreciation for Scicom's proactive service delivery.-
Customer Support for E-commerce Company
4.0 Jul 14, 2023Scicom understands the importance of being responsive to client needs. As well as demonstrating a willingness to collaborate, adapt to changes, and provide proactive solutions to meet our needs.
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Industry Experience
Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors.
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eCommerce TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Scicom for providing good value for cost. One client noted achieving cost savings compared to previous operations, emphasizing Scicom's ability to optimize processes while maintaining quality service. Another client highlighted Scicom's alignment with their values and the flexibility in pricing models. Overall sentiment reflects satisfaction with Scicom's pricing, indicating that they deliver quality services that justify their costs.Was this helpful?
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$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
50% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center Services +5 services10% Sales Outsourcing5% Accounting5% HR Outsourcing5% Market Research5% RecruitingCustomer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$100 - $149 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
40% Accounting20% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +2 services10% HR Consulting10% StaffingSee all 1 projectsRSM is a consulting firm specializing in data migration and system integration services, particularly for transitioning systems to Microsoft Dynamics 365. Feedback highlights their comprehensive assistance in centralizing systems and effective project management. While 100% of the reviews note the firm's availability and support, ongoing learning is acknowledged as an area for mutual growth.
Industry Experience
RSM has demonstrated expertise in the nonprofit sector, particularly in data migration and system integration, as evidenced by their work with the Air Force Aid Society. Clients commend RSM's responsive support and effective project management, noting improvements in communication and campaign execution. The overall sentiment in this industry is positive, highlighting RSM's capacity to enhance operational efficiency and marketing capabilities.
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NonprofitWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that RSM provides significant value for money, particularly in their ability to facilitate complex data migration projects effectively. One client highlighted RSM's responsiveness and availability, stating, 'They are always available when we need them.' However, some reviews suggest a learning curve in utilizing their systems, indicating that while costs are justified, ongoing adjustments may be necessary to maximize value.Was this helpful?
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$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
28% Customer Service Outsourcing20% Corporate Training & Coaching12% Back Office Outsourcing +6 services10% HR Outsourcing10% IT Managed Services10% PEO/Employee Leasing5% Recruiting3% Staffing2% HR ConsultingBrandt International is a Customer Service Outsourcing company. Headquartered in Kuala Lumpur, Malaysia, the team provides Customer Service Outsourcing and Corporate Training & Coaching.
Read more -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
60% Call Center Services20% Cloud Consulting & SI20% IT Managed ServicesEstablished in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI.
Read more -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
35% Back Office Outsourcing35% Call Center Services20% Sales Outsourcing +1 service10% Direct MarketingCallbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Petaling Jaya, Malaysia
Services provided
20% Back Office Outsourcing20% Call Center Services20% Direct Marketing +2 services20% HR Outsourcing20% Sales OutsourcingEnvo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia.
Read more -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Services provided
30% Back Office Outsourcing30% Call Center Services20% AI Agents +1 service20% Email MarketingCALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Shah Alam, Malaysia
Services provided
100% Back Office OutsourcingFiuu is a Back Office Outsourcing company. Located in Shah Alam, Malaysia, the agency was founded in 2005. Their services include Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Services provided
100% Back Office Outsourcing2C2P is a Back Office Outsourcing company. They are located in Kuala Lumpur, Malaysia. Their team provides Back Office Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Services provided
50% Business Consulting25% Call Center Services25% Customer Service OutsourcingLaunched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Pelabuhan Klang, Malaysia
Services provided
50% Customer Service Outsourcing50% EngineeringBridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.
Read moreSee All Locations (3)Pelabuhan Klang, Malaysia
188 Jalan Sungai Pinang 5/6
Pelabuhan Klang, Malaysia 4292050 - 75
+65 6866 3827
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$1,000+$25 - $49 / hr50 - 249Kuala Lumpur, Malaysia
Services provided
30% IT Managed Services20% Cybersecurity10% Cloud Consulting & SI +6 services10% Document Digitization & Management10% IT Strategy Consulting5% BI & Big Data Consulting & SI5% Business Continuity Management5% Compliance Consulting5% Digital Asset ManagementIT managed services company Qloud MSP provides IT managed services and Cybersecurity. They were established in 2011.
Read more -
UndisclosedUndisclosed10 - 49Puchong, Malaysia
Services provided
70% Document Digitization & Management30% Back Office OutsourcingDocument Digitization & Management company Documation Sdn Bhd is headquartered in Puchong, Malaysia. The team offers Document Digitization & Management and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Shah Alam, Malaysia
Services provided
40% Document Digitization & Management20% Cloud Consulting & SI20% ECM Consulting and SI +1 service20% IT Managed ServicesEstablished in 1965, Crown Information Management is a Document Digitization & Management company. Their team specializes in Document Digitization & Management and cloud consulting & SI.
Read more -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
45% Call Center Services15% CRM Consulting and SI15% Sales Outsourcing +2 services15% Search Engine Optimization10% Customer Service OutsourcingEstablished in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
Read more -
UndisclosedUndisclosed2 - 9Petaling Jaya, Malaysia
Services provided
70% Document Digitization & Management30% Back Office OutsourcingFounded in 2019, D2B Solutions Sdn Bhd is a Document Digitization & Management company. The small team offers Document Digitization & Management and Back Office Outsourcing.
Read more -
$5,000+$50 - $99 / hr10 - 49Subang Jaya, Malaysia
Services provided
25% Application Management & Support20% API Development15% DevOps Managed Services +6 services10% Back Office Outsourcing10% Microservices Architecture Services5% E-Commerce Development5% IT Managed Services5% Mobile App Development5% RecruitingKalsym Systems , an Application Management & Support company, was founded in 2012. The small team specializes in Application Management & Support and API Development.
Read more -
UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
100% Back Office OutsourcingAsiaPay is a midsize Back Office Outsourcing company founded in 2000. Their services include Back Office Outsourcing.
Read more -
UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
45% IT Managed Services25% Customer Service Outsourcing15% Business Consulting +2 services10% Back Office Outsourcing5% IT Strategy ConsultingFIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
Read moreSee All Locations (5)Kuala Lumpur, Malaysia
2 Jalan Binjai
Kuala Lumpur, Malaysia 504506 - 9
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UndisclosedUndisclosed10 - 49Petaling Jaya, Malaysia
Services provided
70% Mobile App Development20% Document Digitization & Management10% Digital StrategyIn Petaling Jaya, Malaysia, Subunicorn Digital Plus is a small mobile application development company. The team specializes in Mobile App Development and Document Digitization & Management.
Read more -
$5,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Services provided
25% Email Marketing25% Sales Outsourcing25% Search Engine Optimization +1 service25% Social Media MarketingWave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization.
Read more -
UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
50% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing20% Business Consulting +1 service10% HR ConsultingQuadrant Biz Solutions, a small Finance & Accounting Outsourcing (FAO) company, is in Kuala Lumpur, Malaysia. Their services include Finance & Accounting Outsourcing (FAO) and Back Office
Read more -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSee all 2 projectsSwivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
Industry Experience
Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives.
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Software Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express high satisfaction with Swivelt's cost and value for money, highlighting effective solutions that justify their investment. One client noted that the CRM tool developed significantly eased their sales team's workflow, while another praised the rapid increase in brand awareness and lead generation within just 15 days. Overall, feedback reflects a perception of quality work delivered at a competitive price, with no reported areas for improvement.Was this helpful?
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See All Locations (16)Kuala Lumpur, Malaysia
30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 5047031 - 40
+60 3-8685 5505
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UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
50% Sales Outsourcing25% Email Marketing25% Marketing StrategySmall Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy.
Read more -
UndisclosedUndisclosed10 - 49Shah Alam, Malaysia
Services provided
100% Document Digitization & ManagementRegalia Records Management Sdn Bhd is a Document Digitization & Management company. The Shah Alam, Malaysia-based agency focuses on Document Digitization & Management.
Read more -
UndisclosedUndisclosed10 - 49Petaling Jaya, Malaysia
Services provided
100% Document Digitization & ManagementDocu Arch Sdn Bhd is a Petaling Jaya, Malaysia-based Document Digitization & Management company. They focus on Document Digitization & Management.
Read more -
UndisclosedUndisclosed10 - 49Petaling Jaya, Malaysia
Services provided
100% Document Digitization & ManagementBased in Petaling Jaya, Malaysia, Sure-Reach Records Management Sdn Bhd is a small Document Digitization & Management company. Their services include Document Digitization & Management.
Read more -
Undisclosed$50 - $99 / hr50 - 249Kuala Lumpur, Malaysia
Services provided
20% Customer Service Outsourcing20% Digital Asset Management20% IT Strategy Consulting +2 services20% Mobile App Development20% Web DevelopmentNexonic is a midsize IT strategy consulting company headquartered in Falls Church, Virginia and Kuala Lumpur, Malaysia. Their services include IT strategy consulting and Web Development.
Read moreSee All Locations (2)Kuala Lumpur, Malaysia
188 Jalan Kuching
Kuala Lumpur, Malaysia 5120010 - 15
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$1,000+Undisclosed2 - 9Petaling Jaya, Malaysia
Services provided
20% Accounting20% Back Office Outsourcing20% Direct Marketing +2 services20% HR Consulting20% StaffingSynergy Outsourcing Sdn. Bhd. Is a Petaling Jaya, Malaysia-based Direct Marketing company. They specialize in Direct Marketing and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Beranang, Malaysia
Services provided
25% Pay Per Click25% Sales Outsourcing25% Search Engine Optimization +1 service25% Social Media MarketingFounded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
Read more -
$10,000+$100 - $149 / hr2 - 9Petaling Jaya, Malaysia
Services provided
50% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO)25% HR ConsultingSymphony is a Back Office Outsourcing company. They are in Petaling Jaya, Malaysia and have small team. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
Read more -
$5,000+$100 - $149 / hr2 - 9Subang Jaya, Malaysia
Services provided
50% Back Office Outsourcing50% HR ConsultingHeadquartered in Subang Jaya, Malaysia, Alchemy Resources Sdn Bhd is a small Back Office Outsourcing and HR Consulting company. Their services include Back Office Outsourcing and HR Consulting.
Read more -
$5,000+$100 - $149 / hr2 - 9Kuala Lumpur, Malaysia
Services provided
100% Back Office OutsourcingSmall Back Office Outsourcing company Data Cohorts, is headquartered in Kuala Lumpur, Malaysia. The team specializes in Back Office Outsourcing.
Read more -
UndisclosedUndisclosed2 - 9Subang Jaya, Malaysia
Services provided
100% Document Digitization & ManagementUEP Green Resources is a small Subang Jaya, Malaysia-based Document Digitization & Management company. The team offers Document Digitization & Management.
Read more -
UndisclosedUndisclosed2 - 9Subang Jaya, Malaysia
Services provided
100% Document Digitization & ManagementSoon Heng Resources sdn bhd is a Document Digitization & Management company established in 2003. Located in Subang Jaya, Malaysia, the team offers Document Digitization & Management.
Read more -
UndisclosedUndisclosed2 - 9Puchong, Malaysia
Services provided
100% Document Digitization & ManagementSmall Document Digitization & Management company Infodel Management Sdn Bhd, is based in Puchong, Malaysia. The team specializes in Document Digitization & Management.
Read more -
UndisclosedUndisclosed2 - 9Sungai Buloh, Selangor, Malaysia
Services provided
100% Document Digitization & ManagementEstablished in 2015, MM Century Sdn. Bhd | Daxtium is a small Document Digitization & Management company. Their services include Document Digitization & Management.
Read more -
UndisclosedUndisclosed2 - 9Shah Alam, Malaysia
Services provided
100% Document Digitization & ManagementSmall Document Digitization & Management company Myshred Mobile Sdn Bhd, is based in Shah Alam, Malaysia. Their services include Document Digitization & Management.
Read more -
UndisclosedUndisclosed2 - 9Petaling Jaya, Malaysia
Services provided
100% Document Digitization & ManagementAlliance Storage Media Sdn. Bhd. Is a small Document Digitization & Management company. Founded in 2002, the team focuses on Document Digitization & Management.
Read more -
UndisclosedUndisclosed2 - 9Petaling Jaya, Malaysia
Services provided
70% Document Digitization & Management30% IT Strategy ConsultingMidteam Zone Sdn. Bhd. Is a Document Digitization & Management company. Established in 2012, the team offers Document Digitization & Management and IT strategy consulting.
Read more -
UndisclosedUndisclosed2 - 9Shah Alam, Malaysia
Services provided
100% Document Digitization & ManagementSmall Document Digitization & Management company Fast Shred Services, is based in Shah Alam, Malaysia. Their services include Document Digitization & Management.
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List of the Top 7 Malaysia BPO Services
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
32.2/40.015.8/20 Reviews9.3/10 Clients & Experience7.1/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
30.8/40.015.8/20 Reviews7.7/10 Clients & Experience7.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
30.5/40.014.6/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Ability to deliver
27.4/40.013/20 Reviews6/10 Clients & Experience8.5/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
24/40.015.6/20 Reviews2.5/10 Clients & Experience5.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
22.8/40.016.4/20 Reviews1.5/10 Clients & Experience4.9/10 Market PresenceService focus
52% Back Office Outsourcing48% Other -
$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
21.3/40.014.6/20 Reviews0/10 Clients & Experience6.7/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$100 - $149 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
16.2/40.016.2/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed250 - 999Petaling Jaya, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Shah Alam, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Pelabuhan Klang, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+$25 - $49 / hr50 - 249Kuala Lumpur, Malaysia
Ability to deliver
11.8/40.00/20 Reviews6.4/10 Clients & Experience5.4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Puchong, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Shah Alam, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Back Office Outsourcing30% Other
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