Top BPO Companies in Malaysia
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List of the Top Malaysia BPO Services
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$1,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
Industry Experience
Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves MalaysiaServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Detail-oriented
Clients consistently highlight Hugo Inc.'s meticulous attention to detail, particularly in the development of comprehensive knowledge bases and customer support resources. One client praised their 'phenomenal work' in creating an informative FAQ page, which reflected a deep understanding of their products. Another noted Hugo's commitment to quality, with detailed project management leading to timely deliveries and enhanced service. Overall, the sentiment regarding their detail-oriented approach is overwhelmingly positive, showcasing their dedication to excellence in every aspect of their work.-
Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023The icing on the cake was their phenomenal work in creating an FAQ page that became an invaluable resource for our customers. Their attention to detail and deep understanding of our products and services allowed them to curate a comprehensive and user-friendly FAQ section. It covered a wide range of topics, addressing common queries and concerns. This resource not only empowered our customers to find answers quickly but also significantly reduced the load on our support team, allowing them to focus on more complex issues.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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UndisclosedUndisclosed2 - 9Cheras, Malaysia
Services provided
100% Document Digitization & ManagementFounded in 1991, NCR Resources Sdn Bhd is a Document Digitization & Management company. The small team provides Document Digitization & Management.
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$5,000+$25 - $49 / hr2 - 9Kota Kinabalu, Malaysia
Services provided
20% Accounting20% Finance & Accounting Outsourcing (FAO)10% Business Consulting +5 services10% Customer Service Outsourcing10% Document Digitization & Management10% HR Consulting10% Marketing Strategy10% Tax LawMHM Corporate Advisory PLT is an Accounting company. Their team is in Kota Kinabalu, Malaysia and Kota Kinabalu, Malaysia. The agency focuses on Accounting and Finance & Accounting Outsourcing
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UndisclosedUndisclosed2 - 9Subang Jaya, Malaysia
Services provided
20% Generative AI20% Language Interpretation15% Content Writing Services +3 services15% Customer Service Outsourcing15% Direct Marketing15% TranslationHoteliaOS is a Subang Jaya, Malaysia-based Generative AI company. Launched in 2025, the team focuses on Generative AI and Language Interpretation.
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$1,000+Undisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
10% Accounting10% Back Office Outsourcing10% Business Consulting +9 services10% Corporate Training & Coaching10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Recruiting10% Staffing5% Branding5% HR Consulting5% HR Outsourcing5% Market ResearchFounded in 1997, ManpowerGroup - Malaysia is a midsize Accounting company. Their services include Accounting and Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Kuala Lumpur, Malaysia
Services provided
60% HR Consulting40% Back Office OutsourcingJP Caliber is a HR Consulting company. Headquartered in Kuala Lumpur, Malaysia, the company was founded in 2017. Their team offers HR Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Kuala Lumpur, Malaysia
Services provided
40% Business Consulting40% Call Center Services20% Direct MarketingUTS Marketing Solutions Sdn Bhd is a Business Consulting company. Located in Kuala Lumpur, Malaysia, the firm provides Business Consulting and Call Center Services.
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$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Content Writing Services10% Corporate Photography10% Graphic Design +7 services10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Video Production10% Web DevelopmentSocial media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed250 - 999Petaling Jaya, Malaysia
Services provided
100% Back Office OutsourcingOpenWay is a Back Office Outsourcing company. The team is based in Petaling Jaya, Malaysia and Jakarta, Indonesia, and their services include Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
60% HR Consulting20% Back Office Outsourcing20% IT Strategy ConsultingAbhidi Solution, a HR Consulting company, is based in Kuala Lumpur, Malaysia. Founded in 2011, the team provides HR Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Kuala Lumpur, Malaysia
Services provided
40% Waste Management20% Document Digitization & Management20% Event Marketing +1 service20% TruckingThanam Industry Sdn Bhd is a Waste Management company in Kuala Lumpur, Malaysia. Founded in 1999, the team focuses on Waste Management and Event Marketing.
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$1,000+Undisclosed10 - 49Petaling Jaya, Malaysia
Services provided
25% Direct Marketing25% Event Marketing10% Call Center Services +4 services10% Content Marketing10% Customer Service Outsourcing10% Email Marketing10% Marketing StrategyData Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
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UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
100% Back Office OutsourcingScutwork.co is a Back Office Outsourcing company established in 2019. Their team focuses on Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
100% Back Office OutsourcingSmall Back Office Outsourcing company Lionsworld Business Centre Sdn. Bhd., is in Kuala Lumpur, Malaysia. The team specializes in Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49Petaling Jaya, Malaysia
Services provided
45% Sales Outsourcing20% Content Marketing20% Social Media Marketing +3 services5% Demand Generation Marketing5% Email Marketing5% Search Engine OptimizationSee all 3 projectsXpandeast is a sales and marketing outsourcing company specializing in lead generation, CRM data management, and content marketing. Across multiple reviews, clients have praised Xpandeast's proactive approach, professionalism, and ability to integrate as a seamless extension of their teams, with no negative feedback reported. Approximately 83% of reviewers emphasize their impressive project management and adaptability to changing needs.
See All Locations (2)Petaling Jaya, Malaysia
28 Jalan SS 6/3
Petaling Jaya, Malaysia 473012 - 5
+6281362413544
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UndisclosedUndisclosed2 - 9Shah Alam, Malaysia
Services provided
100% Back Office OutsourcingMyPayment Gateway is a Shah Alam, Malaysia-based Back Office Outsourcing company. The team offers Back Office Outsourcing.
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UndisclosedUndisclosed10,000+Petaling Jaya, Malaysia
Services provided
25% Back Office Outsourcing25% Finance & Accounting Outsourcing (FAO)25% IT Staff Augmentation +3 services15% Call Center Services5% Engineering5% HR ConsultingSee all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
Industry Experience
Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and genetics. Clients in healthcare praised their ability to reduce development costs while maintaining quality, resulting in rapid patient acquisition. In the energy sector, Emapta excelled in assembling talented teams, enhancing operational flexibility. For the genetics industry, they provided essential human resource management and a conducive work environment, boosting team productivity. Overall, feedback indicates a strong sentiment of satisfaction, highlighting Emapta's adaptability and effective communication.
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Healthcare Energy & natural resources Other IndustryWas this helpful?
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See All Locations (19)Petaling Jaya, Malaysia
Level 10, Menara Lien Hoe
Petaling Jaya, Malaysia 4741050 - 75
+60 1546 000 423
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$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
10% AI Development10% Application Testing10% Blockchain +7 services10% Branding10% Call Center Services10% Custom Software Development10% Customer Service Outsourcing10% Generative AI10% IT Managed Services10% Mobile App DevelopmentFounded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
Read moreSee All Locations (8)Kuala Lumpur, Malaysia
Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
Kuala Lumpur, Malaysia 60000501 - 750
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$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Account-Based Marketing10% Branding10% Call Center Services +7 services10% Demand Generation Marketing10% Digital Strategy10% Event Management10% Event Marketing10% Market Research10% Marketing Strategy10% Sales OutsourcingM4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
Read moreSee All Locations (4)Kuala Lumpur, Malaysia
A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
Kuala Lumpur, Malaysia 600002 - 5
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UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Kuala Lumpur, Malaysia
Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
Kuala Lumpur, Malaysia 551002001 - 5000
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$1,000+< $25 / hr1,000 - 9,999Petaling Jaya, Malaysia
Services provided
100% Call Center ServicesLocated in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
Read moreSee All Locations (6)Petaling Jaya, Malaysia
L2, 1 Tech Park, Jalan Tanjung Bandar Utama,
Petaling Jaya, Malaysia 4780050 - 75
60.3.7721.1000
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UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
20% Call Center Services20% Cloud Consulting & SI20% Cybersecurity +3 services20% IT Managed Services10% Custom Software Development10% IoT DevelopmentSsquad Vietnam is a midsize Ho Chi Minh City, Vietnam-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
Read moreSee All Locations (3)Kuala Lumpur, Malaysia
#25-7, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 5047016 - 20
+603 2276 5856
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$10,000+Undisclosed10 - 49Pelabuhan Klang, Malaysia
Services provided
80% Blockchain10% Document Digitization & Management10% Enterprise App ModernizationThynkBlynk Technologies, a Blockchain company, is based in Hyderabad, India and Singapore, Singapore. Established in 2016, the team provides Blockchain and Enterprise App Modernization.
Read moreSee All Locations (5)Pelabuhan Klang, Malaysia
Unit # 2-1, Tingkat 2, 44b, Jalan Cungah, Pelabuhan Klang,
Pelabuhan Klang, Malaysia 420002 - 5
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$10,000+$150 - $199 / hr10 - 49Kuala Lumpur, Malaysia
Services provided
10% Advertising10% Branding10% Broadcast Video +7 services10% Call Center Services10% Content Marketing10% Event Marketing10% Media Planning & Buying10% Public Relations10% Social Media Marketing10% Video ProductionAudience2Media is an Advertising company. The small London, England-based team offers Advertising and Branding. The firm was launched in 2009.
Read moreSee All Locations (2)Kuala Lumpur, Malaysia
Unit 06, Level 01, Tower A, Vertical Business Suites Avenue 3, Bangsar South, No.8, Jalan Kerinchi
Kuala Lumpur, Malaysia 592002 - 5
+603 2856 9506
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$50,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
20% Back Office Outsourcing20% HR Consulting20% HR Outsourcing +2 services20% Recruiting20% StaffingUBASE ASIA is a Back Office Outsourcing company established in 2017. The company focuses on Back Office Outsourcing and Staffing, and is large.
Read moreSee All Locations (2)Kuala Lumpur, Malaysia
Ken Gallery, Menara Ken TTDI, Taman Tun Dr Ismail, 60000 Kuala Lumpur
Kuala Lumpur, Malaysia 6000076 - 100
+603-9775 5442
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List of the Top 7 Malaysia BPO Services
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
31.8/40.015.4/20 Reviews9.3/10 Clients & Experience7.1/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
30.8/40.015.8/20 Reviews7.7/10 Clients & Experience7.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
30.5/40.014.6/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed1,000 - 9,999Shah Alam, Malaysia
Ability to deliver
27.4/40.013/20 Reviews6/10 Clients & Experience8.5/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
24/40.015.6/20 Reviews2.5/10 Clients & Experience5.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+$25 - $49 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
22.8/40.016.4/20 Reviews1.5/10 Clients & Experience4.9/10 Market PresenceService focus
52% Back Office Outsourcing48% Other -
$10,000+< $25 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
21.3/40.014.6/20 Reviews0/10 Clients & Experience6.7/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$100 - $149 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
16.2/40.016.2/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+$100 - $149 / hr1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed250 - 999Petaling Jaya, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Shah Alam, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Puchong, Malaysia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Pelabuhan Klang, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+$25 - $49 / hr50 - 249Kuala Lumpur, Malaysia
Ability to deliver
11.8/40.00/20 Reviews6.4/10 Clients & Experience5.4/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Puchong, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Shah Alam, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+$100 - $149 / hr10 - 49Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Back Office Outsourcing30% Other
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