Name: Valoris Center
Address: Rams Business Center 42, Dudesti-Pantelimon Avenue, 3rd district, 6th floor, București, Romania, 033094, RO
Telephone: +4 0215299929
Price range: < $25
Rating: 4.9

MULTILINGUAL OUTSOURCING SOLUTIONS PROVIDER

With 20 years of experience, Valoris is a BPO provider delivering high-quality call center and customer support services to clients worldwide. Since 2025, we are proudly part of the Mplus Group.

We are highly experienced in providing Italian language support, working with native and near native Italian-speaking agents and combining Italian language capability with an in-depth understanding of multiple Italian industries.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
București, Romania
Year founded
Founded 2006
Languages

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.6 /5

What Clients Have Said

Valoris Center offers competitive pricing with a strong value for cost, evident from multiple clients praising their budget alignment. Projects typically involve teams of 2-15 members, and clients report high satisfaction rates and measurable outcomes, indicating effective service delivery.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Valoris Center Review Insights

Overall Review Rating

4.9

Quality 4.8
Schedule 4.9
Cost 4.6
Willing to Refer 5.0

Top Mentions

Review Highlights

High Responsiveness and Adaptability

Clients consistently praised Valoris Center for their responsiveness and flexibility. They adapted to specific industry needs, handled fluctuating volumes, and were proactive in offering solutions, ensuring efficient service delivery.
Excellence in Meeting Key Performance Metrics

Valoris Center consistently achieved or exceeded key performance metrics such as SLA, FCR, and customer satisfaction rates, demonstrating their commitment to quality and efficiency.
Comprehensive Multichannel Support

Valoris Center offers robust multichannel support, including phone, email, chat, and back-office services, effectively managing customer interactions and improving client operations.
Proactive and Innovative Approach

Clients appreciated Valoris Center's proactive approach in bringing innovative ideas and solutions to the table, which contributed to the success of various projects and campaigns.
Challenges with Personnel Turnover

One client highlighted a concern with high personnel turnover at Valoris Center, suggesting it as an area for improvement to ensure consistent service quality and client satisfaction.
Effective Handling of Complex Client Needs

Valoris Center successfully managed complex client needs, such as CRM customization and integration, which enhanced client operations and customer experience.

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Valoris Center Reviews

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Call Center Services Customer Service Outsourcing
Confidential
Feb. 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"I am impressed by the reaction time to our needs and the understanding of the customer."

Mar 27, 2026

Quality Manager, BRT SPA

Cristian Pagetti

Other industries
Bologna, Italy
5,001-10,000 Employees
Online Review
Verified

Valoris Center provides customer support services for a freight transportation company. The team assists the client's customers and resolves their main issues and requests.

Valoris Center has helped the client achieve their goals and improve their customer satisfaction score. The team is highly responsive, understanding, and punctual. They have reached all the objectives within the agreed timeline and communicated via in-person and virtual meetings and emails.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the QUALITY MANAGER of BRT SPA

Describe what your company does in a single sentence.

Freight transport

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

Customer experience
CSAT
Quality

SOLUTION

How did you find Valoris Center?

Referral

Why did you select Valoris Center over others?

Great culture fit
Good value for cost

How many teammates from Valoris Center were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer support and resolution of main issues/requests

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Average conversation time. CSAT

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was very punctual, and the objectives were achieved within the agreed timeframe. Excellent team.

What was your primary form of communication with Valoris Center?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed by the reaction time to our needs and the understanding of the customer

Are there any areas for improvement or something Valoris Center could have done differently?

not at the moment

RATINGS

5.0

Call Center Services
$50,000 to $199,999
Mar. 2022 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They are very proactive, supportive, and also open to new approaches."

Dec 9, 2025

Head of CRM, PENNY Romania

Andrei Cismaru

Retail
Bucharest, Romania
5,001-10,000 Employees
Online Review
Verified

Valoris Center provides call center services for a retail company. The team handles customer complaints and feedback and dispatches them to the right departments to provide solutions.

Valoris Center has improved the client's response and SLA delivery rates. The team is proactive, supportive, and open to new approaches, tasks, and projects. Valoris Center is flexible and understands the client's business needs. They communicate via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the head of CRM of PENNY Romania

Describe what your company does in a single sentence.

Retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

customer support
call center
solving customer problems

SOLUTION

How did you find Valoris Center?

market research

Why did you select Valoris Center over others?

High ratings
Good value for cost
Company values aligned

How many teammates from Valoris Center were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

the main goal is to make sure all our customers complains and feedback are received and dispached to the right persons or dept involved to provide a good and proper solution for the customer

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

response rate and SLA delivery rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very proactive, supportive, and also open to new approaches and also new tasks or projects

What was your primary form of communication with Valoris Center?

Virtual Meeting

What did you find most impressive or unique about this company?

flexibility and easiness in understanding our business needs

Are there any areas for improvement or something Valoris Center could have done differently?

pay more attention on the distribution list and how tickets are dispached

RATINGS

4.5

Call Center Services Customer Service Outsourcing
Confidential
Jan. 2014 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They still manage to be flexible and adaptable to our needs, making our mission easier."

Aug 22, 2023

Customer Relationship Spec, Boehringer Ingelheim Romania

Florentina Stroe

Other industries
Bucharest, Romania
51-200 Employees
Online Review

Voris Center provides inbound customer service for a pharmaceutical company. They assist patients, doctors, and drugstore representatives with their issues with their accounts, transactions, and discount cards.

Voris Center has helped the client record a more than 90% answer rate. Their team adapts their working style to the client's needs and sends reports with 10% of the previous week's calls to listen to. Moreover, the client appreciates how the vendor tailored a CRM solution to support their patients.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Relationship Specialist of Boehringer Ingelheim Romania

Describe what your company does in a single sentence.

We are one of the world's leading research-driven pharmaceutical companies with 130 years of experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

We hired Valoris Center for inbound customer service.
We needed answering assistance for drugstore representatives, doctors, and patients, regarding a discount card for medical prescription drugs.

SOLUTION

How did you find Valoris Center?

Referral

Why did you select Valoris Center over others?

High ratings
Pricing fits our budget
Great culture fit
Good value for the cost
Referred to me
Company values aligned

How many teammates from Valoris Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Drugstores usually request account reset information and report faulty transactions. Moreover, when granting discounts, they may make mistakes in reporting (regarding quantities, etc.). Valoris's agents escalate these cases to us. Doctors order cards for patients, and Valoris agents take information from them and escalate it to us. Patients request general information, data about card validity, or call support when the card does not work in pharmacies, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Answering rate >90%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We receive from Valoris automatic weekly reports and a monthly report with the activities they performed. Moreover, they send each week a report, with 10% of the previous week's calls to listen to. They adapted their working style to our company's needs when it was necessary.

What was your primary form of communication with Valoris Center?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate the extra mile Valoris is taking to assist the patients using our card. For our unique program, built to support our patients, Valoris developed a tailored CRM solution that respects the rigors of the pharmaceutical industry. At the same time, they still manage to be flexible and adaptable to our needs, making our mission easier.

Are there any areas for improvement or something Valoris Center could have done differently?

Learning is the most important key to development! Valoris tried to allocate the best persons to our project, and in most of the cases, they did a great job!

RATINGS

4.5

Back Office Outsourcing CRM Consulting and SI Call Center Services
$10,000 to $49,999
Jan. 2023 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their availability and affordability."

Jun 15, 2023

Development Manager, Computer Parts Supplier

Anonymous

Other industries
Warsaw, Poland
51-200 Employees
Online Review

Valoris Center provides call center services for a computer parts supplier. The team helps handle warranty repairs.

With Valoris Center's help, the client has seen improvement in terms of response time. The team delivers reliable services in a timely and budget-friendly manner, and they're always ready and available to lend a helping hand. The partners communicate via email and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Development Manager

Describe what your company does in a single sentence.

We sell computer parts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valoris Center to accomplish?

Call center

SOLUTION

How did you find Valoris Center?

Online Search

Why did you select Valoris Center over others?

High ratings
Close to my geographic location
Pricing fit our budget

How many teammates from Valoris Center were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We get help from Valoris with warranry repairs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better response time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did. Everything was good

What was your primary form of communication with Valoris Center?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their availability and affordability.

Are there any areas for improvement or something Valoris Center could have done differently?

RATINGS

5.0

Showing 11-14 of 14 Reviews

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Verified Client Reviews: 12

Overall Review Rating: 4.9

Source: Clutch

Last Updated: March 27, 2026

Business Entity

Business Entity Name	Valoris Center SRL
Source	Lista Firmelor Din Romania
Jurisdiction of Formation	Romania
Date of Formation	April 19, 2006
Status	Active
Last Updated	January 13, 2022
ID	ROONRC.J40/6644/2006

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (2)

Rams Business Center 42, Dudesti-Pantelimon Avenue, 3rd district, 6th floor București, Romania 033094

751 - 1000

Contact Valoris Center

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PENNY | REWE Romania

(1)

andrei cismaru

Additional Connections

(4)

Valoris Center

MULTILINGUAL OUTSOURCING SOLUTIONS PROVIDER

12 Languages that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Valoris Center Review Insights

Overall Review Rating

Top Mentions

Review Highlights

High Responsiveness and Adaptability

Excellence in Meeting Key Performance Metrics

Comprehensive Multichannel Support

Proactive and Innovative Approach

Challenges with Personnel Turnover

Effective Handling of Complex Client Needs

Reviews mentioning:

Valoris Center Reviews

Customer Service Outsourcing for Freight Transportation Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Retail Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Inbound Customer Service for Pharmaceutical Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Computer Parts Supplier

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (2)

Contact

Connect with Valoris Center on Social

Connections

PENNY | REWE Romania

Additional Connections