Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Mumbai, India
Services provided
Creative Web Mall India Pvt. Ltd. Is an other IT consulting and SI company established in 2003. The agency provides other IT consulting and SI and Custom Software Development.
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UndisclosedUndisclosedFreelancer
Services provided
Track Seal, an IT managed services company, is in. Founded in 2005, the team offers IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$1,000+$25 - $49 / hr2 - 9Covina, CA
Services provided
Flatly is a big data company. They are located in Covina, California and have small team. They offer BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Other IT consulting and SI and Corporate Training & Coaching company Simpliaxis was established in 2022. The company provides other IT consulting and SI and Corporate Training & Coaching.
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UndisclosedUndisclosed250 - 999Orlando, FL
Services provided
IT managed services company ThinkOwl focuses on IT managed services and Artificial Intelligence. They are in Orlando, Florida and Pune, India.
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$100,000+$25 - $49 / hr50 - 249
Services provided
Logitudeworld is a CRM consulting and SI and Freight forwarding company. The team focuses on CRM consulting and SI and Freight forwarding and is located in New Castle, Delaware.
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$1,000+< $25 / hr1,000 - 9,999Dallas, TX
Services provided
Ascendion is an IT managed services and AI Consulting company launched in 2022. The firm focuses on IT managed services and AI Consulting, and is large.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$25 - $49 / hr50 - 249Surabaya, Indonesia
Services provided
Nurosoft Consulting is a Surabaya, Indonesia-based Enterprise App Modernization company. The team provides Enterprise App Modernization and ERP consulting and SI.
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$1,000+$150 - $199 / hr10 - 49Noida, India
Services provided
Located in Noida, India, Radical Logix is an ERP consulting and SI and mobile app development firm. Their services include ERP consulting and SI and Mobile App Development.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249Irving, TX
Services provided
EPSoft Technologies is a midsize Robotics Process Automation company founded in 2015. Their team specializes in Robotics Process Automation and Generative AI.
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$5,000+$50 - $99 / hr50 - 249New Delhi, India
Services provided
In New Delhi, India, Double Klick Designs is a midsize SEO services firm. Their services include Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hr10 - 49Ramanathapuram, India
Services provided
SEO services firm SKEW INFOTECH PRIVATE LIMITED provides Search Engine Optimization and Web Design. They were founded in 2013.
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$5,000+$150 - $199 / hr10 - 49Theale, England
Services provided
CRM consulting and SI company ServerSys was launched in 1998. The team provides CRM consulting and SI and is located in Theale, England.
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UndisclosedUndisclosed250 - 999Saint Pierre, Mauritius
Services provided
BDO Solutions is a Back Office Outsourcing company. Their team is based in Saint Pierre, Mauritius. The company provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Newark, CA
Services provided
NVISH Solutions is an Other Digital Marketing company established in 2006. The firm provides Other Digital Marketing and Web Development, and is midsize.
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$5,000+$25 - $49 / hr250 - 999Chennai, India
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Pride Global is a Chennai, India-based IT managed services company. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed10 - 49Willow Grove, PA
Services provided
Bridge Cable is a small Commercial Property Management company established in 2006. Their team provides Commercial Property Management and Application Management & Support.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
Established in 2018, Agile Regulatory is an ERP consulting and SI company. The team provides ERP consulting and SI and Business Consulting.
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$1,000+< $25 / hr10 - 49
Services provided
Server Blink is an IT managed services company. The team focuses on IT managed services and is based in Louisville, Kentucky.
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UndisclosedUndisclosed50 - 249Charlotte, NC
Services provided
Hylaine is a data analytics company. They are in Charlotte, North Carolina and Raleigh, North Carolina and have midsize team. They specialize in BI & big data consulting & SI.
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$1,000+$25 - $49 / hr50 - 249Betim, Brazil
Services provided
Ivory It, a midsize software development firm, is based in Betim, Brazil. The team focuses on Custom Software Development and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Little Rock, AR
Services provided
Capital Technology Group is an IT managed services company. Launched in 1939, their team provides IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Sns System, an IT managed services company, was established in 2003. The agency provides IT managed services, and is midsize.
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UndisclosedUndisclosed50 - 249Boston, MA
Services provided
Social media marketing agency Tier 11 specializes in Social Media Marketing and Pay Per Click. They were founded in 2008.
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UndisclosedUndisclosed50 - 249New Delhi, India
Services provided
Founded in 2011, Eminenture Technologies is a midsize New Delhi, India-based Digital Strategy company. Their services include Digital Strategy and IT managed services.
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Undisclosed$100 - $149 / hr2 - 9Pico Rivera, CA
Services provided
Sharpdots is a Commercial Printing company launched in 2000. The team provides Commercial Printing and Direct Marketing and is based in Pico Rivera, California.
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UndisclosedUndisclosed250 - 999Kyiv, Ukraine
Services provided
Proxima Research International is a CRM consulting and SI company. Their team is located in Fort Lauderdale, Florida and Kyiv, Ukraine and focuses on CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
FEDS Drone-Powered Solutions is an other IT consulting and SI company. They are based in Dubai, United Arab Emirates, and their services include other IT consulting and SI and Other Marketing.
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$1,000+< $25 / hr10 - 49San Jose, CA
Services provided
Converter Tools is a Direct Marketing company. Their small team of employees is headquartered in San Jose, California and Noida, India. Their team specializes in Direct Marketing and Market
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$25,000+Undisclosed2 - 9toronto, NY
Services provided
Fresh Intelligence is a Market Research company launched in 2009. Located in toronto, New York, the team provides Market Research and BI & big data consulting & SI.
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$25,000+Undisclosed1,000 - 9,999Ahmedabad, India
Services provided
IMS People Possible, a Direct Marketing company, is located in Ahmedabad, India. Their services include Direct Marketing and Graphic Design.
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UndisclosedUndisclosed10 - 49Williams Landing, Australia
Services provided
Small IT managed services company AINS Telecom, is based in Williams Landing, Australia. Their services include IT managed services.
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$250,000+Undisclosed10 - 49Chennai, India
Services provided
Pubrica is a Conversion Optimization company. The firm is headquartered in Chennai, India and Dallas, Texas. Their services include Conversion Optimization and BI & big data consulting & SI.
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$1,000+$100 - $149 / hr10 - 49
Services provided
BISP Trainings is a small Bhopāl, India-based Corporate Training & Coaching company. The team provides Corporate Training & Coaching and ERP consulting and SI.
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$5,000+$150 - $199 / hr10 - 49Bigfork, MN
Services provided
AfterNorth is a small Conversion Optimization company. They provide Conversion Optimization and IT managed services and were founded in 1998.
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$10,000+$150 - $199 / hr50 - 249Cleveland, OH
Services provided
The Adcom Group is a midsize Marketing Strategy company headquartered in Cleveland, Ohio. Their services include Marketing Strategy and Media Planning & Buying.
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$25,000+Undisclosed10 - 49
Services provided
Automatio is a big data analytics company and Sales Outsourcing company. They are based in. Their team focuses on BI & big data consulting & SI and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Greensboro, NC
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Securis, an IT managed services company, was founded in 2000. The firm offers IT managed services, and is midsize.
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UndisclosedUndisclosed10 - 49Richfield, OH
Services provided
Founded in 1987, DMA Tech Solutions is an IT managed services company. The team provides IT managed services and Custom Software Development.
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$5,000+$150 - $199 / hrFreelancerAuburn, ME
Services provided
Intavant is a SEO services firm. The team focuses on Search Engine Optimization and Web Design, and the firm is in Auburn, Maine.
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UndisclosedUndisclosed10 - 49
Services provided
Graffiti9 Digital Marketing Agency is a Digital Strategy company located in Ayarkunnam, India and Ayarkunnam, India. Founded in 2005, the team focuses on Digital Strategy and Social Media Marketing.
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$25,000+Undisclosed2 - 9Marietta, GA
Services provided
Located in Marietta, Georgia, ICE Components, Inc. Is an IT managed services company. Their services include IT managed services and Contract Manufacturing.
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UndisclosedUndisclosed250 - 999
Services provided
Antraweb Best Tally Software Support Customization & Solutions Provider is an IT managed services company based in. Their services include IT managed services and Web Development.
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UndisclosedUndisclosed250 - 999Mississauga, Canada
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Proax Technologies is an IT managed services and Engineering company. They provide IT managed services and Engineering and are headquartered in Mississauga, Canada and Surrey, Canada.
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$1,000+< $25 / hr10 - 49
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VIKHOST, an IT managed services company, was established in 2017. The small team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
Small IT managed services company 3v-Hosting, is located in Kyiv, Ukraine. The team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
LTPlabs is a big data company headquartered in Senhora da Hora, Portugal and Lisboa, Portugal. They provide BI & big data consulting & SI and Business Consulting.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Myqbhost is an IT managed services and Accounting company. Headquartered in New York, New York, the firm was established in 2012. Their team offers IT managed services and Accounting.
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UndisclosedUndisclosed2 - 9Omaha, NE
Services provided
EnCloud9 LLC is a CRM consulting and SI company. They are headquartered in Omaha, Nebraska, and their services include CRM consulting and SI and Business Consulting.
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$50,000+$25 - $49 / hr50 - 249
Services provided
Mediology Software, an IT managed services company, is located in Gurugram, India. Their services include IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.