Top Inbound Call Center Services
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UndisclosedUndisclosed10 - 49Vallensbæk Strand, Denmark
Services provided
Flexkapacitet ApS is a small Accounting company based in Vallensbæk Strand, Denmark. The team provides Accounting and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Curridabat, Costa Rica
Services provided
Based in Curridabat, Costa Rica, Conexus Group is a small Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Atlanta, GA
Services provided
Integral Choice, Inc. Is an IT strategy consulting company located in Atlanta, Georgia. They provide IT strategy consulting and cloud consulting & SI and were launched in 2003.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Customer Service Outsourcing company Qualfon was established in 1996. The firm focuses on Customer Service Outsourcing and Fulfillment.
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UndisclosedUndisclosed10 - 49Gothenburg, Sweden
Services provided
Callsign Consulting Sverige AB is a Corporate Training & Coaching company. Located in Gothenburg, Sweden, the team provides Corporate Training & Coaching and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Springfield, MO
Services provided
Gold Mountain Communications is a Springfield, Missouri-based PR firm. They specialize in Public Relations and Market Research.
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UndisclosedUndisclosed10 - 49Annotto Bay, Jamaica
Services provided
NK Customer Solutions is a small answering service company based in Annotto Bay, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Guayaquil, Ecuador
Services provided
PCC & BPO is a small Guayaquil, Ecuador-based call center service. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Hoegaarden, Belgium
Services provided
Exceleads is an answering service company. They provide Call Center Services and Email Marketing and were launched in 1999. The agency is in Hoegaarden, Belgium.
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UndisclosedUndisclosed10 - 49
Services provided
Makeazy, a Back Office Outsourcing company, focus on Back Office Outsourcing and Customer Service Outsourcing. They were founded in 2016.
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UndisclosedUndisclosed10 - 49
Services provided
Back Office Outsourcing company The Service Center was launched in 2018. The small team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Lisboa, Portugal
Services provided
Buildness Group is a call center. They are headquartered in Lisboa, Portugal and Porto, Portugal and have small team. They specialize in Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Ditzingen, Germany
Services provided
Just call GmbH is a call center service launched in 2007. The team provides Call Center Services and Web Design.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
Based in Houston, Texas and Norman, Oklahoma, The Heller Group, Inc. Is a small IT managed services company. The team provides IT managed services and Call Center Services.
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UndisclosedUndisclosed10 - 49Dar es Salaam, Tanzania
Services provided
Quickbiz Consultants is a telephone answering service. They are in Dar es Salaam, Tanzania. Their team offers Call Center Services and Accounting.
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UndisclosedUndisclosed10 - 49New Taipei City, Taiwan
Services provided
Located in New Taipei City, Taiwan, SERMA International Inc. Is an answering service company. Their services include Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Adliswil, Switzerland
Services provided
Back Office Outsourcing company Netmaster (Switzerland) AG is located in Adliswil, Switzerland and Lugano, Switzerland. The team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Sikies, Greece
Services provided
Othisi is a Sales Outsourcing company based in Sikies, Greece. They provide Sales Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Escazu, Costa Rica
Services provided
The Goto Marketers is a phone answering service. Their small team of employees is in Escazu, Costa Rica. Their team focuses on Call Center Services and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Buenos Aires, Argentina
Services provided
Headquartered in Buenos Aires, Argentina, DyKtel is a small Market Research company. Their services include Market Research and Media Planning & Buying.
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UndisclosedUndisclosed10 - 49Montevideo, Uruguay
Services provided
Answering service company Expand Omnichannel Customer Journey Software specializes in Call Center Services and SMS Marketing. They are located in Montevideo, Uruguay.
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UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
Adfy AI is an AI company established in 2020. The small team provides Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
See all 1 projectsCadre Crew offers services in administrative support, data entry and management, and project coordination, catering to the specific needs of e-commerce companies. Overall feedback highlights Cadre Crew's exceptional responsiveness, clear communication, and reliable delivery, contributing to increased sales revenue and enhanced operational efficiency, making them a valuable partner for businesses seeking efficient project execution.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
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$1,000+$25 - $49 / hr2 - 9Budapest, Hungary
Services provided
Answering service Quality Call Kft is based in Budapest, Hungary. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2007.
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UndisclosedUndisclosed250 - 999Roma, Italy
Services provided
RBS - Retail Banking Services is a Customer Service Outsourcing company founded in 1994. Their team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Ciudad de Guatemala, Guatemala
Services provided
Small Back Office Outsourcing company BPO Innovations, is located in Ciudad de Guatemala, Guatemala. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed$50 - $99 / hrFreelancer
Services provided
InQubee, a Sales Outsourcing company, is based in Thame, England. They offer Sales Outsourcing and Direct Marketing and were founded in 2016.
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$1,000+< $25 / hr250 - 999Chennai, India
Services provided
See all 5 projectsInfosearch BPO Services Pvt. Ltd. is a versatile service provider offering support, web development, call center services, and data management. They have received overwhelmingly positive feedback, with all reviewers praising their responsiveness, quality of work, and timely delivery. Impressively, 100% of reviews highlight their excellent project management and value for cost.
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$1,000+< $25 / hr250 - 999Montebello, NY
Services provided
Focusinc Group International is an e-commerce development company established in 2011. The agency offers E-Commerce Development and Call Center Services.
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$1,000+$25 - $49 / hr250 - 999București, Romania
Services provided
Bitech Company is a Back Office Outsourcing company. The team is headquartered in București, Romania, and their services include Back Office Outsourcing and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Irvine, CA
Services provided
Tech-Synergy is a Business Consulting company. The team offers Business Consulting and Call Center Services and is in Irvine, California and Dumaguete, Philippines.
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UndisclosedUndisclosed250 - 999Chennai, India
Services provided
Alphaa Systems is a call center service established in 1999. The midsize team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999London, England
Services provided
Founded in 2003, Language Connect is a Translation company. The team specializes in Translation and Call Center Services and is located in London, England.
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UndisclosedUndisclosed250 - 999Lowell, AR
Services provided
Central Research, Inc. Is an Accounting company. Their midsize team of employees is located in Lowell, Arkansas. Their team specializes in Accounting and Call Center Services.
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UndisclosedUndisclosed250 - 999San Pedro, Costa Rica
Services provided
Headquartered in San Pedro, Costa Rica, NETCOM is a midsize IT strategy consulting company. The team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Helsinki, Finland
Services provided
VPS GROUP is an answering service company. Their midsize team of employees is headquartered in Helsinki, Finland. Their team provides Call Center Services and Warehousing & Distribution.
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UndisclosedUndisclosed250 - 999Littleton, CO
Services provided
SalesHive is an Email Marketing company. In Littleton, Colorado, the agency was established in 2016. Their services include Email Marketing and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999San Diego, CA
Services provided
XB Fulfillment is a phone answering service. Established in 2014, the company is located in San Diego, California. Their team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Nadarzyn, Poland
Services provided
Rhenus Office Systems Polska, a Document Digitization & Management company, was launched in 2001. The agency focuses on Document Digitization & Management and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Istanbul, Türkiye
Services provided
Procat is a Market Research company. They are in Istanbul, Türkiye and have midsize team. They provide Market Research and Digital Strategy.
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UndisclosedUndisclosed250 - 999Izmir, Türkiye
Services provided
Simple Call Center is an answering service. Based in Izmir, Türkiye, the company was launched in 2015. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
EN Technologies is a social media marketing company. Established in 2021, the team offers Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed250 - 999Bellevue Hill, Australia
Services provided
Headquartered in Bellevue Hill, Australia and Makati, Philippines, BruntWork is a Direct Marketing company. Their services include Direct Marketing and Social Media Marketing.
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UndisclosedUndisclosed250 - 999Tampa, FL
Services provided
Zenith American Solutions is a Back Office Outsourcing company in Tampa, Florida and San Francisco, California. The team specializes in Back Office Outsourcing and Accounting.
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UndisclosedUndisclosed250 - 999Dubai, United Arab Emirates
Services provided
Midsize Content Marketing company Baden BPO & Software LLC, is located in Dubai, United Arab Emirates. The team provides Content Marketing and Web Design.
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UndisclosedUndisclosed250 - 999Melbourne, Australia
Services provided
Translationz is a Translation company. Based in Melbourne, Australia, the firm was launched in 2004. Their team focuses on Translation and Language Interpretation.
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$1,000+$25 - $49 / hr2 - 9Chennai, India
Services provided
Talent Paark Global Solutions Pvt. Ltd., a small Back Office Outsourcing company, is based in Chennai, India. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
Nowcom is a Back Office Outsourcing company. Founded in 1996, their team provides Back Office Outsourcing and Custom Software Development.
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$5,000+$100 - $149 / hr50 - 249Petaling Jaya, Malaysia
Services provided
CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.7/40.018.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Auckland, New Zealand
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
175% Inbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
175% Inbound Voice Services -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
85% Inbound Voice Services15% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Inbound Voice Services70% Other
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.