Top Inbound Call Center Services
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Undisclosed< $25 / hr10 - 49
Services provided
Warkalink BPO is a small Addis Ababa, Ethiopia-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249
Services provided
Arbitrail Pte Ltd, an answering service company, was established in 2023. The midsize team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
GCON is a Customer Service Outsourcing company. Launched in 2025, the company specializes in Customer Service Outsourcing and Call Center Services.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Novacall is a midsize Pretoria, South Africa-based call center and Back Office Outsourcing company. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Indianapolis, IN
Services provided
Virtual Value LLC is a midsize Indianapolis, Indiana-based call center. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
AriseCX is a Lahore, Pakistan-based phone answering service and Customer Service Outsourcing company. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
Customer Service Outsourcing and call center service Synchura Solutions is based in karachi, Pakistan. Founded in 2025, the team focuses on Customer Service Outsourcing and Call Center Services.
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$10,000+< $25 / hr10 - 49Barranquilla, Colombia
Services provided
G2A CONSULTING GROUP SAS, a call center, offer Call Center Services and Sales Outsourcing. They were founded in 2018.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsSupport Wise provides customer support services and develops POS systems. Overall feedback highlights their excellent project management, timely delivery, and strong alignment with client values. Clients appreciate their commitment to client satisfaction and the high value they offer for the cost.
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$25,000+< $25 / hr10 - 49Bengaluru, India
Services provided
IkonMytri Services Pvt. Ltd. Is a Customer Service Outsourcing company located in Bengaluru, India. They offer Customer Service Outsourcing and IT staff augmentation and were established in 2019.
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$5,000+$150 - $199 / hr50 - 249Vancouver, Canada
Services provided
Based in Vancouver, Canada, Innovation Networks Inc. Is a midsize Cybersecurity company. Their services include Cybersecurity and IT managed services.
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$1,000+$100 - $149 / hr50 - 249Karachi, Pakistan
Services provided
Primlink is a Customer Service Outsourcing company. Founded in 2003, the team specializes in Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999North Sydney, Australia
Services provided
Vault Outsourcing is a midsize North Sydney, Australia-based Back Office Outsourcing company. The team provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$1,000+$100 - $149 / hr10 - 49Fornovo San Giovanni, Italy
Services provided
Studio Castelli is a small Email Marketing company located in Fornovo San Giovanni, Italy. The team specializes in Email Marketing and Search Engine Optimization.
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$10,000+$25 - $49 / hr50 - 249
Services provided
Virtual Support Business, an answering service company, focuses on Call Center Services and Back Office Outsourcing. The company is based in Indore, India.
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$5,000+$50 - $99 / hr50 - 249Ahmedabad, India
Services provided
Unipath Solutions is a call center service. The team focuses on Call Center Services and Back Office Outsourcing and is in Ahmedabad, India.
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$5,000+< $25 / hr50 - 249
Services provided
Launched in 2017, 1-833-652-5900 Battery Park City, NY Call Center is a call center service. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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$1,000+$25 - $49 / hr10 - 49Millersville, MD
Services provided
Located in Millersville, Maryland, Gibbs Marketing LLC is a small call center company. Their services include Call Center Services and Sales Outsourcing.
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$5,000+< $25 / hr50 - 249Raleigh, NC
Services provided
Chat Agents Inc, a Customer Service Outsourcing company, is in Raleigh, North Carolina. Launched in 2005, the team offers Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9San Juan, Puerto Rico
Services provided
Telecontacto, an answering service, is headquartered in San Juan, Puerto Rico. Launched in 1995, the team offers Call Center Services and Translation.
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$1,000+$25 - $49 / hr2 - 9Hyderabad, India
Services provided
Canadian Global Link, a phone answering service, was established in 1995. The team provides Call Center Services and Corporate Training & Coaching.
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$50,000+< $25 / hr2 - 9
Services provided
TrustWorth International Pvt Ltd, a Business Consulting company, is based in Navi Mumbai, India. Established in 2025, the team offers Business Consulting and Call Center Services.
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Undisclosed< $25 / hr2 - 9
Services provided
EvolveFusion Private Solutions is a call center company. The Noida, India-based firm provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Mandaluyong, Philippines
Services provided
Axiem Corp., a Finance & Accounting Outsourcing (FAO) company, was established in 2013. They offers Finance & Accounting Outsourcing (FAO) and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Coimbatore, India
Services provided
Seyyone is a Back Office Outsourcing company established in 1999. The team focuses on Back Office Outsourcing and Transcription.
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Undisclosed< $25 / hr50 - 249Bengaluru, India
Services provided
GetFriday is a Bengaluru, India-based Back Office Outsourcing company. They provide Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$10,000+$150 - $199 / hr50 - 249Blackburn, England
Services provided
Granby is a Digital Strategy company. Based in Blackburn, England, the agency was established in 1999. Their services include Digital Strategy and IT managed services.
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$1,000+< $25 / hr10 - 49Naga, Philippines
Services provided
See all 1 projectsDigital Minds BPO Services specializes in creating visually appealing, search engine optimized, and user-friendly websites, often using WordPress, with added features such as e-commerce capabilities and social media integration. The overall feedback highlights their strong project management skills, responsiveness, and ability to exceed client expectations, demonstrating a professional and proactive approach to their work.
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UndisclosedUndisclosed250 - 999Botanic Ridge, Australia
Services provided
New Media Services is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2012.
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$100,000+< $25 / hr10 - 49Kingston, Jamaica
Services provided
Sterrling Virtual is a small Kingston, Jamaica-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Social Media Marketing.
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$1,000+$25 - $49 / hr2 - 9Kolkata, India
Services provided
Headquartered in Kolkata, India, SoftPointZone Infotech Pvt Ltd is an e-commerce development firm. They focus on E-Commerce Development and Web Development.
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
Medicus Billing Services, a Back Office Outsourcing company, is based in Chennai, India. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49
Services provided
Call center company Fncee Consult offers Call Center Services and Customer Service Outsourcing. They were launched in 2017.
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UndisclosedUndisclosed10 - 49
Services provided
Dial Dynamic Ltd is a call center service. Established in 2023, the team specializes in Call Center Services and Back Office Outsourcing. The firm is in Dhaka, Bangladesh.
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$50,000+< $25 / hr10 - 49
Services provided
OUTSOURCING SOLUTIONS EUROPE is a call center company. Launched in 2004, the firm is headquartered in Paris, France. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Olathe, KS
Services provided
ECS Virtual Support is a call center. The firm is located in Olathe, Kansas. Their services include Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr10 - 49Fort Lauderdale, FL
Services provided
Norsou360 is a small call center and Back Office Outsourcing company established in 2019. Their team specializes in Call Center Services and Back Office Outsourcing.
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$5,000+< $25 / hr250 - 999Laconia, NH
Services provided
Tribe Consulting Pvt. Ltd. Is a social media marketing firm. The agency is based in Laconia, New Hampshire and Karachi, Pakistan. Their services include Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Romford, England
Services provided
See all 1 projectsBusinAssist is a top provider of global business support solutions. We focus in delivering support services to start-ups, small to medium-sized businesses, as well as major multinational
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UndisclosedUndisclosed50 - 249Fairfield, CA
Services provided
Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Mumbai, India
Services provided
Shakti Enterprise Translation Services, a Translation company, was launched in 1985. The firm focuses on Translation and Call Center Services, and is small.
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$50,000+$25 - $49 / hr10 - 49Rawalpindi, Pakistan
Services provided
Luminiferous BPO is a Customer Service Outsourcing company launched in 2023. The team offers Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Giza, Egypt
Services provided
Located in Giza, Egypt, Central Tact is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
Services provided
Outsource Consultants is a phone answering service established in 2013. The team focuses on Call Center Services and Back Office Outsourcing and is based in Minneapolis, Minnesota.
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$5,000+$50 - $99 / hr10 - 49Lisarow, Australia
Services provided
Launched in 2010, VA World Outsourcing is a Customer Service Outsourcing company. Their team specializes in Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr10 - 49
Services provided
IPI Solutions, an answering service, is located in Brașov, Romania. Founded in 2020, the team provides Call Center Services and Content Moderation Services.
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$1,000+< $25 / hr50 - 249
Services provided
See all 2 projectsSaivion India: Data Entry Outsourcing Services Company provides data entry, catalog management, and image editing services. Reviews highlight their meticulous attention to detail, efficient project management, and significant impact on operational efficiency and sales growth. Clients appreciate their client-centric approach and reliable communication, noting minor areas for improvement in scalability and reporting tools.
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$10,000+< $25 / hr50 - 249Kolkata, India
Services provided
See all 1 projectsLogica Infotech Services Pvt. Ltd. specializes in Medical Billing, Coding, and Insurance Indexing. Reviews highlight their quality work delivered within specified timelines and emphasize their professionalism and strong client relationships. However, recommendations suggest expanding service availability to the US time zone to attract more clients.
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UndisclosedUndisclosed2 - 9
Services provided
Answering service Flexi-Hub is located in Dublin 8, Ireland. They specialize in Call Center Services and Back Office Outsourcing and were founded in 2023.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Established in 2023, Dialtone Calling Services is a call center. The firm provides Call Center Services and Sales Outsourcing, and is small.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.8/40.018/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
175% Inbound Voice Services -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
85% Inbound Voice Services15% Other
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.