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Top Answering Service for Utilities

Ratings Updated: April 1, 2026
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15 Leaders 15 Contenders

86 Companies

Industry: Utilities
Inbound Services: Answering services

Top Answering Service for Utilities

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Duluth, GA

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 52 projects
    18 of 50 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 50 Reviews

    Industry Experience

    Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.

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    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

    View projects from:

    Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish
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  • Big Outsource Logotype

    5.0 52 reviews
    Premier Verified
    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Services provided

    20% Call Center Services
    40% Customer Service Outsourcing
    30% Back Office Outsourcing +1
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    35% Answering services
    45% Inbound appointment scheduling
    20% Virtual receptionist

    Big Outsource is a proficient provider of Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Telephonic Support. Overall, 100% of the reviews praise their commitment to enhancing customer satisfaction, timely project management, and adaptability to client needs. An impressive 67% of reviews highlight their exceptional understanding of client-specific requirements, making them a valuable partner for customer service solutions.

    See all 52 projects

    Reviews mention Transparent

    Clients have praised Big Outsource for their transparency and proactive communication throughout the project. One client highlighted their 'outstanding project management' and noted that responses to needs were 'quick,' emphasizing appreciation for their transparency. Overall, the sentiment reflects a strong alignment with the company's values, leading to improved customer satisfaction and efficient service delivery.
    • Customer Support for Telecommunications Company
      5.0 Aug 5, 2023

      Big Outsource demonstrated outstanding project management. Their delivery was always timely and they were quick to respond to our requirements. Their proactive communication and transparency are particularly appreciated.

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    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, clients have praised Big Outsource for their responsiveness and ability to enhance project efficiency. One client noted a 30% improvement in turnaround time and appreciated the proactive communication and support provided by their assigned assistant. The alignment of company values and budget considerations were key factors in selecting Big Outsource. However, there is a suggestion for improvement in proposing new content tools, indicating room for further innovation.
    Read 1 Recent Review

    Industry Experience

    Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.

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    Select Industry to see insights

    Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

    View projects from:

    United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

    This provider is fluent in 1 language:

    • English

    This provider is available in 8 time zones:

    • Central European Time (CET)
    • Central Standard Time (CST)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Australia Central Time (ACT)
    • Australia Eastern Time (AET)
    • Mountain Standard Time (MST)
    • Singapore Standard Time (SGT)
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  • Valoris Center Logotype

    4.9 14 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    15% CRM Consulting and SI

    Focus Areas

    57% Answering services
    43% Virtual receptionist

    Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

    See all 14 projects
    1 of 2 reviews are 5 stars
    2 new reviews for Call Center Services services
    $50,000 – $199,999 avg. project cost

    Reviewed 2 times in the past 6 months

    In the past six months, clients have praised Valoris Center for their proactive support and flexibility in addressing business needs. The head of CRM at PENNY Romania highlighted their impressive response rates and adaptability, while the Quality Manager at BRT SPA commended their punctuality and excellent team performance. Overall, the sentiment is highly positive, with clients appreciating the value for cost and alignment with company culture, though minor improvements in ticket distribution were suggested.
    Read 2 Recent Reviews
    1 of 1 Answering services reviews is 5 stars
    1 new review for Answering services in past 6 months
    Unknown avg. project cost

    Answering services Experience

    Valoris Center has received overwhelmingly positive feedback in the Answering services sector, with a 95% SLA performance and a customer satisfaction (CSAT) rate reaching 92%. Clients praise their reliability, professionalism, and customer-centric approach, noting the team's ability to meet high service standards even during significant challenges. However, some reviewers suggested improving proactive consultancy and digital solution offerings. Overall, 90% of the feedback indicates a strong alignment with client needs and successful project outcomes.

    Read Most Recent Review

    Industry Experience

    Valoris Center has demonstrated expertise across various industries, notably in financial services, retail, eCommerce, automotive, and business services. Clients commend their proactive customer service, flexible approach, and commitment to customer satisfaction. Positive sentiments highlight high performance metrics, such as SLA achievement and customer satisfaction scores. The provider's ability to enhance customer engagement and adapt to industry-specific needs positions them as a strong partner, particularly for organizations in finance, retail, and customer-centric sectors.

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    Select Industry to see insights

    Other Industry Financial services eCommerce Business services Arts, entertainment & music Automotive Consumer Products Retail Other industries

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Valoris Center's competitive pricing and strong value for money. Feedback indicates that their pricing aligns well with project budgets, with one client noting 'pricing fit our budget' and another emphasizing 'good value for cost.' Overall sentiment reflects satisfaction with cost-effectiveness, alongside high service quality, suggesting that clients perceive Valoris Center as a reliable and economical partner for their customer support needs.
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  • Ambs Call Center Logotype

    5.0 15 reviews
    Premier Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Jackson, MI

    Services provided

    100% Call Center Services

    Focus Areas

    34% Answering services
    33% Inbound appointment scheduling
    33% Virtual receptionist

    Ambs Call Center is a comprehensive customer service center that provides a range of Contact Center Services, including Inbound Call Center and Customer Support Services. Reviews consistently highlight their excellent personal customer service and reliability, with 100% satisfaction reported in all reviews. Clients appreciate their seamless project management and alignment with company values, with 71% noting their excellent customer service and cultural fit.

    See all 15 projects
    3 of 3 Answering services reviews are 5 stars
    2 new reviews for Answering services in past 6 months
    Less than $10,000 avg. project cost

    Answering services Experience

    Ambs Call Center has received overwhelmingly positive feedback for their Answering services, with 100% of reviewers expressing satisfaction. Clients particularly highlight their exceptional customer service, quick response times, and value for cost. Key areas of praise include their dependability and effective communication, with no reported areas for improvement. Clients from diverse sectors, including healthcare and HVAC, commend their expertise in providing tailored solutions, making them a strong fit for businesses requiring reliable call handling.

    Read Most Recent Review

    Average Project Cost Breakdown

    Less than $10,000 (8) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently highlight Ambs Call Center's excellent value for money, noting that their pricing fits within budgets while delivering high-quality services. One client remarked on the 'good value for cost' and the alignment of company values. Another emphasized how the service 'more than paid for years of their monthly price' by securing lost jobs. Overall, the sentiment indicates strong satisfaction with the affordability and effectiveness of the services provided.
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    View projects from:

    Jackson, Michigan (3) Jacksonville, Florida (1) Hyattsville, Maryland (1) Jackson, Mississippi (1) New Haven, Connecticut (1) Lansing, Michigan (1) Albuquerque, New Mexico (1) Sioux Falls, South Dakota (1) Seattle, Washington (1) Bloomfield Hills, Michigan (1) Hastings, Michigan (1) Temperance, Michigan (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish

    This provider is available in 1 time zone:

    • Eastern Standard Time (EST)
    $149 100 minutes or 1+ calls each day. $600 500 minutes or 10+ calls each day. $2,945 2500+ minutes for large enterprises.

    Ambs Call Center's Answering Service Plan

    Get the best rates from the top answering service company in the US, founded in 1932. With decades of experience in being the friendly voice for thousands of businesses across the US, we believe we're ready to handle your calls. Want more information? Visit our pricing page today at https://www.ambscallcenter.com/answering-service-pricing.
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  • CCIG Group Logotype

    4.9 23 reviews
    Premier Verified
    $10,000+
    < $25 / hr
    1,000 - 9,999
    Wrocław, Poland

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    40% Answering services
    30% Inbound appointment scheduling
    30% Virtual receptionist

    CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

    See all 23 projects
    7 of 8 reviews are 5 stars
    7 new reviews for Call Center Services services
    $50,000 – $199,999 avg. project cost

    Reviewed 8 times in the past 6 months

    In the past six months, CCIG Group has received positive feedback for their exceptional flexibility and responsiveness in customer service projects across various industries. Clients highlighted their impressive performance metrics, such as a 98% call answer rate and successful management of 7,000 calls monthly. Notably, one client praised their ability to quickly adapt to dynamic needs, while another emphasized their commitment to quality and effective collaboration. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and confidence in CCIG Group's capabilities.
    Read 8 Recent Reviews
    3 of 3 Answering services reviews are 5 stars
    2 new reviews for Answering services in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Answering services Experience

    CCIG Group has garnered predominantly positive feedback for their Answering Services, with clients praising their comprehensive call management, lead verification, and customer support capabilities. Notably, 90% of reviewers reported improved response times and enhanced customer satisfaction. Key strengths include their operational reliability and flexibility, successfully managing high call volumes and improving conversion rates. Clients particularly appreciate their proactive communication and adaptability, resulting in long-term partnerships across various industries. Overall, CCIG Group is recognized for delivering significant value and maintaining high service standards.

    Read Most Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.
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    More responsive than most other service providers

    CCIG Group is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    20% AI Development +3
    20% Sales Outsourcing
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

    See all 5 projects
    1 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Value Added Reseller

    5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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    More responsive than most other service providers

    SummitNext is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Malaysia (3) Taiwan (1) Singapore (1)

    This provider is fluent in 11 languages:

    • Mandarin
    • English
    • Russian
    • Japanese
    • Korean
    • Cantonese
    • Tamil
    • Urdu
    • Ukrainian
    • Thai
    • Filipino

    This provider is available in 1 time zone:

    • Universal Coordinated Time (UTC)
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  • CallZent Logotype

    5.0 48 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    San Diego, CA

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    25% Market Research +4
    10% Back Office Outsourcing
    10% Custom Software Development
    10% Litigation Support Services
    5% PEO/Employee Leasing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    CallZent specializes in comprehensive Contact Center Services, including inbound and outbound call handling and customer care services. Their reviews highlight a commendable performance in enhancing customer satisfaction, reducing response times, and providing efficient technical support. An impressive 100% of reviewers noted their professionalism, adaptability, and seamless integration with client operations. These attributes contribute to CallZent’s reputation as a trusted and reliable partner in customer service management.

    See all 48 projects
    1 of 1 reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews for CallZent highlight their exceptional project management and tailored software solutions. Clients praise their thorough understanding of business needs, resulting in streamlined operations and improved efficiency. One insurance company noted a significant reduction in manual errors and faster processing times after implementing CallZent's custom system. The team's proactive communication and timely delivery further enhance client satisfaction, with no reported areas for improvement. Overall, the sentiment is highly positive, reflecting strong performance and value.
    Read 1 Recent Review
    4 of 4 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for IT Company

    5.0 — CallZent provided inbound and outbound call center services for an IT company. The team handled Tier 1 support queries, logged client interactions, provided after-hours support, and created a Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

    What Clients Have Said

    Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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    View projects from:

    United States (5) Canada (2) Mexico (1) United Arab Emirates (1)
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  • AnswerForce Logotype

    4.4 18 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Focus Areas

    45% Answering services
    45% Virtual receptionist
    10% Inbound appointment scheduling

    AnswerForce is a Contact Center Services provider specializing in Customer Support and Call Handling. Their reviews are predominantly positive, with 90% of reviewers highlighting their professionalism and responsive customer service. Clients commend AnswerForce's script customization and adaptability in managing complex call handling needs, though one review mentioned challenges in communication and billing. Overall, AnswerForce is praised for its excellent Customer Service Center capabilities.

    See all 18 projects

    Reviews mention Helpful

    Clients express high satisfaction with AnswerForce's services, emphasizing their responsiveness and customer-centric approach. One client noted the seamless integration and support provided during setup, which enhanced efficiency by 10%. They appreciated the proactive suggestions for improvements, highlighting the value delivered. Overall, the sentiment is overwhelmingly positive, with clients reporting that AnswerForce effectively addresses high call volumes and improves customer service without missing SLAs.
    • Answering Services for IT Services Firm
      5.0 Nov 16, 2020

      Set-up was incredibly simple and thorough. AnswerForce consultants were incredibly helpful in scripting and integration set-up. AnswerForce and our staff work seamlessly together.

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    Industry Experience

    AnswerForce has demonstrated expertise across diverse industries, including Energy & Natural Resources, Financial Services, Nonprofit, Consulting, Human Resources, IT Services, Construction, Education, Utilities, Retail, and Manufacturing. Clients commend their responsiveness, professionalism, and ability to streamline communication processes. Positive feedback highlights their adaptability and effective script management, especially in industries requiring 24/7 support. Overall, AnswerForce is well-suited for businesses that prioritize customer service and call management.

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    Select Industry to see insights

    Energy & natural resources Financial services Consulting Nonprofit Human Resources IT Services Construction Education Utilities Information technology Manufacturing Retail Business services

    Average Project Cost Breakdown

    Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

    What Clients Have Said

    Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.
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    View projects from:

    San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)
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  • AnswerFirst Logotype

    4.2 24 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Tampa, FL

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    AnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.

    See all 24 projects

    Reviews mention Reliable

    The feedback regarding AnswerFirst highlights their reliability as a significant strength. Clients noted their ability to manage call volumes effectively and provide timely responses, which has led to substantial cost savings. One client emphasized their reliability, stating, 'They are reliable and have served us well.' Overall, the sentiment reflects a strong confidence in AnswerFirst's consistent performance and ability to meet client needs.
    • Inbound Calling Support for IT Company
      4.5 Nov 2, 2017

      They are reliable and have served us well. Like I mentioned, reliability is their strong suit. We’ve had their services for 3 years, since 2014.

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    7 of 24 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    General Inbound Services for Manufacturing Company

    4.0 — Read more
    Read 24 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (21) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently praise AnswerFirst for its cost-effectiveness and value for money. One client noted they save thousands monthly while receiving reliable service, highlighting a package deal that meets their needs. Another mentioned a monthly saving of $5,000, emphasizing the provider's affordability. Overall, the sentiment reflects satisfaction with pricing structures, though some clients suggest potential improvements in pricing competitiveness.
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    View projects from:

    Port Saint Lucie, Florida (1) Fort Worth, Texas (1) Chicago, Illinois (1) Indianapolis, Indiana (1) Bay Shore, New York (1) Columbus, Ohio (1) Youngstown, Ohio (1) Clovis, California (1) Hayward, California (1) Denver, Colorado (1) Las Vegas, Nevada (1) Tempe, Arizona (1) Chester, Virginia (1) Chipley, Florida (1) Franklin, North Carolina (1) Loveland, Ohio (1) Clifton Heights, Pennsylvania (1) DuBois, Pennsylvania (1) Branford, Florida (1) Brick, New Jersey (1) Flanders, New Jersey (1) Fort Plain, New York (1) Montpelier, Idaho (1) Aldie, Virginia (1)
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  • Quantanite Logotype

    4.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Services provided

    20% Call Center Services
    30% Customer Service Outsourcing
    20% Back Office Outsourcing +2
    20% Sales Outsourcing
    10% Transcription

    Focus Areas

    100% Answering services

    Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

    See all 4 projects

    Reviews mention Great project management

    Clients have praised Quantanite for their exceptional project management, highlighting their regular performance updates and effective communication. One client noted that their project management was 'great,' with consistent overachievement in productivity. Additionally, the collaborative approach of the Quantanite team, including weekly calls and detailed reports, has been commended, ensuring alignment and clarity in deliverables. Overall, the sentiment reflects a strong satisfaction with their project management capabilities.
    • Website & Account Management Services for Food Delivery Firm
      4.5 Jan 12, 2021

      The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads. They’ve also been very communicative and collaborative. We used Google Hangout for video conference calls. Their daily reports are sent via email, and they sometimes attach sheets that show what they've completed.

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    Industry Experience

    Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.

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    Select Industry to see insights

    Software Food & Beverages

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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    United States (2) Canada (1) England (1)
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  • Anserve Inc. Logotype

    4.9 17 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Butler, NJ

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    56% Answering services
    33% Virtual receptionist
    11% Inbound appointment scheduling

    Anserve Inc. is a highly-regarded contact center services provider, specializing in customer support services with emphasis on inbound and outbound call handling for various sectors, including medical and commercial. Across reviews, 100% indicate positive experiences, highlighting their excellent communication, responsiveness, and professionalism in delivering customer care services. Key feedback includes their ability to handle high call volumes efficiently, with almost all reviewers appreciating their seamless project management and ability to meet client needs effectively.

    See all 17 projects

    Reviews mention Exceeds expectations

    Anserve Inc. has consistently exceeded client expectations, particularly noted for their excellent on-call coverage for weekends. A Director from a home services company highlighted their outstanding performance and recommended them for similar needs, emphasizing that they will not disappoint. Overall, the sentiment reflects strong satisfaction with the company's services and reliability.
    • Call Center Services for Home Services
      5.0 Sep 8, 2025

      Reached out to them after finding them on google. They exceeded expectations. If you are in need of on-call services reach out. They will not disappoint.

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    3 of 3 Answering services reviews are 5 stars
    1 new review for Answering services in past 6 months
    Less than $10,000 avg. project cost

    Answering services Experience

    Anserve Inc. has received overwhelmingly positive feedback for its answering services, with 100% of reviewers expressing satisfaction. Clients from various sectors, including healthcare and home services, praised the company's responsiveness and professionalism. Key strengths include providing seamless patient care and cost-effective solutions, with 100% of clients noting exceptional service and efficiency. There were no reported areas for improvement, highlighting the company's commitment to client needs and high-quality service delivery.

    Read Most Recent Review
    10 of 11 Call Center Services reviews are 5 stars
    3 new reviews for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Home Services

    5.0 — Anserve Inc. provides call center services for a non-medical home care company. They handle on-call duties on weekends. Read more
    Read 11 Reviews

    Industry Experience

    Anserve Inc. has demonstrated expertise primarily in the Medical and Healthcare sectors, receiving consistently positive feedback for their responsiveness and professionalism in managing after-hours patient communications. Their impact includes enhancing patient care accessibility and reducing operational costs. The company's effectiveness extends to industries such as Real Estate, Energy & Natural Resources, and Consumer Products, showcasing versatility and reliable customer service support. Overall sentiment is highly favorable, indicating a strong fit for clients across these industries.

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    Select Industry to see insights

    Medical Healthcare Other Industry Energy & natural resources Real estate Financial services Consumer Products Home Services
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  • Voice Link of Columbus, Inc. Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Columbus, GA

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Voice Link of Columbus, Inc. is a customer service center specializing in inbound call center and contact center services, particularly for healthcare providers. The company has consistently received positive feedback for its advanced technology platform, efficient call handling, and responsiveness to schedule changes. Approximately 90% of reviews highlight their accuracy and outstanding customer service, with no significant areas for improvement noted.

    See all 6 projects

    Reviews mention Exceeds expectations

    Voice Link of Columbus, Inc. consistently exceeds client expectations, as noted by a healthcare executive who praised their outstanding customer service and timely delivery of reports. The client expressed complete satisfaction, highlighting that the team often delivers ahead of schedule and maintains a commitment to using current technology. Overall, the sentiment reflects a strong endorsement of the company's ability to meet and surpass the needs of their clients.
    • Call Center Services for Healthcare Company
      5.0 Apr 7, 2022

      We’re 100% satisfied with their work, and they exceed our expectations. Every time we ask them for reports or other tasks, they deliver even before we expect. Their customer service is outstanding.

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    5 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    24/7 Call Answering for Construction Company

    5.0 — A construction company hired Voice Link of Columbus, Inc. to provide 24/7 answering services, especially during off hours.  Read more
    Read 5 Reviews

    Industry Experience

    Voice Link of Columbus, Inc. excels in the healthcare industry, providing call center solutions for various medical practices. Clients commend their efficiency in screening calls, customization of services, and response times, particularly in after-hours support. Stakeholders appreciate their advanced technology and professionalism, indicating a strong impact on communication management. Overall, the sentiment is highly positive, suggesting that healthcare providers seeking reliable call services would find Voice Link a suitable partner.

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    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients of Voice Link of Columbus, Inc. consistently commend the company for its competitive pricing and high value for money. One client noted their investment of approximately $30,000, highlighting the efficiency and responsiveness of the service, while another reported spending under $10,000 and expressed satisfaction with the accuracy of call handling. Overall, feedback indicates that clients perceive Voice Link as offering exceptional service quality relative to their costs, with no significant areas for improvement identified.
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  • Gold Cross Answering Service Logotype

    4.9 10 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Lake Hallie, WI

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    67% Answering services
    22% Virtual receptionist
    11% Inbound appointment scheduling

    Gold Cross Answering Service is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center support and Customer Care Services. Reviewers commend their consistent and reliable performance, with a notable 100% satisfaction rate across different industries. Clients appreciate their effective communication and the ability to handle after-hours and emergency calls with minimal miscommunication, contributing significantly to improved customer service and operational efficiency.

    See all 10 projects

    Reviews mention Results-oriented

    Clients express a strong sentiment towards Gold Cross Answering Service as results-oriented, highlighting their consistent and quality service. One client noted, "They produce a quality service day in and day out—they're consistent," and emphasized the minimal miscommunications and effective communication strategies employed. Overall, the feedback underscores their reliability in meeting clients' needs and delivering satisfactory outcomes.
    • Call Services for Refrigeration & HVAC Service Provider
      5.0 Mar 16, 2020

      They produce a quality service day in and day out—they’re consistent. That’s exactly what we were looking for. They offer the same level of service that we expect of ourselves.

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    6 of 8 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Services for Refrigeration & HVAC Service Provider

    5.0 — Gold Cross Answering Service provides dispatch call services for an HVAC and refrigeration company during out-of-office hours. They collect information from customers and communicate it to on-call Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (5)

    What Clients Have Said

    Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
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    View projects from:

    Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)
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  • Telelink Logotype

    4.8 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    St. John's, Canada

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Telelink is a provider of Contact Center Services, specializing in Inbound Call Center support and Customer Service Center solutions. With a focus on customer care, Telelink is consistently praised for their responsive and professional service, with 100% of reviewers expressing satisfaction. Clients commend their effective call handling and seamless integration into business operations, highlighting their attentiveness and ability to ensure quality results.

    See all 3 projects

    Reviews mention High-quality work

    Clients consistently commend Telelink for delivering high-quality work, emphasizing their responsiveness and professionalism. One client noted, 'We are satisfied with the service we've received,' highlighting impressive attention to their account. Another client stated, 'We have been extremely pleased with the TeleLink service,' citing prompt and professional call handling. Overall, the sentiment reflects strong satisfaction with Telelink's commitment to quality outcomes and effective communication.
    • Call Center Services for Hotel & Resorts Company
      5.0 May 30, 2022

      We are satisfied with the service we've received. Their follow up with their team to ensure quality results.

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    2 of 3 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Hotel & Resorts Company

    5.0 — Telelink has provided 24/7 call answering services for a hotel and resort company. Their work also includes conversations about hotel amenities and service promises. Read more
    Read 3 Reviews

    Industry Experience

    Telelink has demonstrated expertise across hospitality, construction, and nonprofit industries. In hospitality, they effectively managed 24/7 reservation calls, enhancing guest satisfaction. In construction, they improved client service responsiveness through after-hours support, receiving commendations for their professionalism. In the nonprofit sector, Telelink facilitated timely reporting and effective communication for community safety initiatives. Overall, feedback indicates strong performance, responsiveness, and customer-centric service across these industries, making them a suitable partner for similar projects.

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    Select Industry to see insights

    Construction Hospitality & leisure Nonprofit

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) Less than $10,000 (1)

    What Clients Have Said

    Clients commend Telelink for providing excellent value for money, frequently highlighting their competitive pricing and high-quality service. One client noted they were 'extremely pleased' with the service, emphasizing prompt and professional responses to calls. Another client appreciated the 'impressive' level of attention to their account. Overall, feedback suggests that Telelink delivers a strong return on investment, with no significant areas for improvement identified by clients.
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  • MANGO5 Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    MANGO5 is a mid-sized company specializing in Contact Center Services, including Customer Support Services and Telemarketing Services. Overall feedback highlights their strong performance in customer satisfaction and sales conversion rates, matching internal benchmarks. Notably, 100% of reviewers emphasize their trustworthiness and commitment to continuous improvement, although hiring processes could be faster.

    See all 2 projects
    1 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Online insurance Company

    5.0 — An online insurance company partners with MANGO5 for call center services. The team is responsible for selling the client's products to potential customers. Read more
    Read 1 Review

    Industry Experience

    MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    What Clients Have Said

    MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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  • VoiceStamps Logotype

    VoiceStamps

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49

    Services provided

    50% Call Center Services
    30% Business Consulting
    20% Unified Communications Consulting & SI

    Focus Areas

    100% Answering services

    VoiceStamps is a company specializing in Contact Center Services, particularly excelling in outbound call handling and Telemarketing Services. They are praised for their quality, saving clients significant time and $20,000 monthly on average. However, some feedback suggests improvement in speed is needed. Overall, feedback is generally positive, emphasizing their effectiveness and ability to provide valuable information.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outbound Dialing Services for IT Company

    5.0 — Read more
    Read 1 Review

    Industry Experience

    VoiceStamp has demonstrated expertise in the Information Technology sector, providing effective outbound services that save clients significant time and money. They are recognized for their quality and responsiveness, contributing to a positive impact on client operations. Overall sentiment in this industry highlights their strengths in generating new business and handling customer interactions, making them a suitable partner for IT firms seeking efficient sales call management.

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    Select Industry to see insights

    Information technology

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with VoiceStamps' cost-effectiveness, noting significant savings of $20,000 per month. The company's pricing structure is perceived as fair, with one client highlighting the value derived from their services, which allows for a total of 20 hours saved monthly. Overall, the sentiment reflects that VoiceStamps delivers good value for money, although there is room for improvement in their service speed.
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  • Conectys Logotype

    4.8 2 reviews
    $250,000+
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Services provided

    20% Call Center Services
    40% Content Moderation Services
    40% Customer Service Outsourcing

    Focus Areas

    75% Answering services
    25% Virtual receptionist

    Conectys is a Customer Support Services provider specializing in technical support across multiple languages. The reviews indicate a strong emphasis on proactive communication and consistent performance, with 100% of reviewers appreciating their multilingual capabilities. However, there is also a suggestion to improve their workflow tools due to occasional delays in new feature implementation.

    See all 2 projects
    0 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for AI Computing Company

    4.5 — An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line. Read more
    Read 1 Review

    Industry Experience

    Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.

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    Select Industry to see insights

    Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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  • Answer America Logotype

    4.4 6 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Willow Grove, PA

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    Answer America specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions tailored to enhance customer support and telephonic communication. Overall, the feedback is highly positive, with clients praising their reliable customer care services, effective call handling, and the significant time savings reported. Approximately 90% of reviews commend their excellence in communication and customer service, with many clients noting increased efficiency and business opportunities.

    See all 6 projects

    Reviews mention Helpful

    Clients have expressed high satisfaction with Answer America's services, particularly highlighting their effectiveness in providing exceptional customer support. One client noted that they save approximately $50,000 monthly due to the efficiency of Answer America, stating they are 'just as good as some of our employees.' Reviewers consistently praise their informative nature and ability to address inquiries effectively, indicating a strong sentiment of helpfulness and reliability in their service delivery.
    • Customer Services for Business Firm
      5.0 Nov 2, 2017

      They are very informative and are able to answer any questions. We have been working with them for 4 years, since 2013.

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    2 of 6 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Telesales & Lead Generation for Hospitality Company

    5.0 — Read more
    Read 6 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed satisfaction with Answer America's pricing, noting it as beneficial and cost-saving. One client highlighted a multi-structure payment system that allows for annual billing, resulting in savings of $1,100 to $1,500 monthly. Another client mentioned an hourly billing approach that aligns with their needs and emphasizes affordability. Overall, the sentiment is positive, with clients appreciating the value for money and the efficiency gained through outsourcing services.
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    View projects from:

    Gautier, Mississippi (1) Brooklyn, New York (1) Rochester, New York (1) Watertown, New York (1) Pittsburgh, Pennsylvania (1) Fulton, New York (1)
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  • Arise Logotype

    4.7 3 reviews
    $250,000+
    $25 - $49 / hr
    250 - 999
    Miramar, FL

    Services provided

    19% Call Center Services
    61% Customer Service Outsourcing
    10% Back Office Outsourcing +1
    10% Corporate Training & Coaching

    Focus Areas

    80% Answering services
    20% Inbound appointment scheduling

    Arise is a company specializing in Contact Center Services, particularly emphasizing outbound call handling and telephonic support. Reviewers consistently praise their reliability and customer service, with strengths in communication and generating new business. Approximately 100% of feedback highlights their positive impact, with no cons mentioned, and customers report significant time and cost savings.

    See all 3 projects
    1 of 3 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Waiting Support for Telecommunications Service

    4.5 — Read more
    Read 3 Reviews

    Industry Experience

    Arise demonstrates strong expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients commend their reliability, effective communication, and ability to produce significant cost savings. Feedback highlights their strengths in handling outbound calls and appointment setting, with substantial time and financial efficiencies reported. Overall, the positive sentiment underscores Arise's suitability for businesses seeking dependable support in customer engagement and sales across these sectors.

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    Select Industry to see insights

    Telecommunications Manufacturing Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
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    View projects from:

    Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)
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  • ARC Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Services provided

    20% Call Center Services
    40% Sales Outsourcing
    30% Customer Service Outsourcing +1
    10% Back Office Outsourcing

    Focus Areas

    70% Answering services
    15% Inbound appointment scheduling
    15% Virtual receptionist

    ARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.

    See all 1 projects

    Industry Experience

    ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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  • hammerjack Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Sydney, Australia

    Services provided

    10% Call Center Services
    30% Accounting
    30% Finance & Accounting Outsourcing (FAO) +4
    15% Back Office Outsourcing
    5% CRM Consulting and SI
    5% IT Managed Services
    5% Other IT Consulting and SI

    Focus Areas

    43% Answering services
    43% Virtual receptionist
    14% Inbound appointment scheduling

    hammerjack is a business process outsourcing (BPO) company specializing in providing skilled virtual assistants and executive support at competitive prices. Reviews indicate a 100% positive sentiment, highlighting their responsiveness, quality of candidates, and alignment with client values, with no areas for improvement mentioned. Approximately 50% of reviewers commend the exceptional candidate quality and cost-effectiveness.

    See all 2 projects

    Reviews mention Timely

    Clients have expressed a highly positive sentiment regarding Hammerjack's timeliness. One review noted that the team was 'very responsive and attentive,' delivering relevant candidates promptly. Additionally, the client emphasized that they were able to hire an excellent candidate within a short timeframe, highlighting Hammerjack's efficiency in meeting urgent staffing needs. Overall, feedback indicates a strong alignment between client expectations and Hammerjack's delivery schedule.
    • Staffing Services for Recruitment Marketplace
      5.0 Aug 8, 2023

      The team was very responsive and attentive during the entire process. Candidates were delivered on time and were all very relevant.

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    Industry Experience

    hammerjack has demonstrated notable expertise in the Human Resources and Advertising & Marketing industries. Clients commend their ability to provide skilled offshore resources, such as Executive Assistants and Virtual Assistants, who deliver high-quality work efficiently. The overall sentiment is positive, with clients appreciating responsiveness, cost-effectiveness, and the competency of staff. Organizations in need of administrative support and skilled personnel may find hammerjack a strong candidate for collaboration.

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    Select Industry to see insights

    Human Resources Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have consistently praised hammerjack for providing excellent value for money, citing their ability to deliver high-quality candidates at agreeable costs. One manager noted that the level of candidates was 'very surprising, especially considering the low costs associated.' Additionally, a director highlighted that hammerjack's pricing fit their budget while maintaining high service standards. Overall, the sentiment reflects satisfaction with the cost-effectiveness and value provided by hammerjack.
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  • Dialnest PTE LTD Logotype

    Dialnest PTE LTD

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    20% Sales Outsourcing

    Focus Areas

    40% Answering services
    40% Inbound appointment scheduling
    20% Virtual receptionist

    Dialnest PTE LTD is a proficient provider of Contact Center Services, specializing in both Inbound and Outbound Call Handling. Overall, they receive high praise for their efficient operations and timely delivery, with 100% positive feedback emphasizing their impressive employee efficiency and comprehensive customer support services.

    See all 3 projects
    1 of 1 Answering services reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Dialnest PTE LTD has received overwhelmingly positive feedback for its Answering services, with 90% of reviewers highlighting effective communication and timely delivery of services. Clients appreciate the company's expertise in managing inbound and outbound calls, as well as providing tier-1 technical support. The structured reporting and performance metrics delivered consistently enhanced client satisfaction. However, some reviewers suggested expanding the company’s operational presence to further improve service accessibility.

    Read Most Recent Review
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Software Development Company

    5.0 — Dialnest PTE LTD provided call center services for a software development company. The team managed inbound and outbound calls, provided tier-1 technical support, and delivered performance reports. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Dialnest PTE LTD for their competitive pricing and strong value for money. One client highlighted their selection due to 'good value for cost' and another noted that their 'pricing fit our budget.' Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, which contributed to measurable outcomes such as improved sales and customer satisfaction.
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  • Fusion Global Services Logotype

    4.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    6th Of October, Egypt

    Services provided

    25% Call Center Services
    30% Customer Service Outsourcing
    25% Back Office Outsourcing +2
    10% Business Consulting
    10% Sales Outsourcing

    Focus Areas

    50% Answering services
    30% Inbound appointment scheduling
    20% Virtual receptionist

    Fusion Global Services is a Contact Center Services provider offering outsourced call center support, including Inbound and Outbound Call Center and Customer Care Services. The company is praised for its flexibility, high-quality telephonic support, and partnership mindset, with 100% of reviewers highlighting their adaptability and client-focused approach. Opportunities for improvement include enhancing report clarity.

    See all 1 projects
    0 of 1 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Service Outsourcing for Shipping & Delivery Company

    4.0 — A shipping and delivery company hired Fusion Global Services for their call center services. They serve as an outsourced extension of the company, and they provide delivery and order support. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have noted that Fusion Global Services offers flexible pricing structures that cater to specific project needs, enhancing overall value for money. One client highlighted their partnership approach, stating, "They don’t propose for the cost, and they always have your best interests in mind." Another emphasized their agility in adapting to client requirements, indicating satisfaction with the investment of approximately $97,400. Overall, sentiment reflects a strong alignment between cost and value delivered.
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    More responsive than most other service providers

    Fusion Global Services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • InTouch Logotype

    InTouch

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    InTouch is a Contact Center Services provider specializing in inbound call handling and customer care services. Reviews highlight their efficiency in responding quickly and taking accurate messages, with 100% of reviewers noting their 24-hour availability as a strength. Clients appreciate their reliability, having partnered with them for over 15 years.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Answering Service for Business Company

    5.0 — Read more
    Read 1 Review

    Industry Experience

    InTouch has garnered positive feedback primarily within the 'Other Industry,' showcasing strengths in inbound call handling and customer service. Clients highlight their 24-hour availability and accuracy in message taking, effectively addressing challenges related to missed calls. The provider's expertise is particularly beneficial for businesses reliant on consistent communication, demonstrating a solid reputation within the local market. Overall sentiment is favorable, indicating that InTouch is a strong fit for organizations requiring dependable inbound services.

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    Select Industry to see insights

    Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have generally expressed satisfaction with InTouch's pricing structure, noting a flat rate with additional charges for overages, which provides transparency. One client highlighted that while they do not save time or money directly, the service effectively manages additional call volume, indicating a strong value for money. Overall, the sentiment reflects confidence in the company's cost-effectiveness, with long-term partnerships suggesting reliability and perceived worth.
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  • EXL Service Logotype

    3.8 4 reviews
    $1,000+
    < $25 / hr
    10,000+
    New York, NY

    Services provided

    35% Call Center Services
    50% Back Office Outsourcing
    15% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    EXL Service is a company specializing in back office and Customer Support Services, providing solutions such as billing, accounting, and consultation. The reviews indicate that they effectively reduce staffing needs and streamline operations, with 75% of clients highlighting time and cost savings as a key strength. Overall, clients report improved efficiency and client service with minimal areas for improvement.

    See all 4 projects

    Reviews mention Easy to work with

    Clients consistently highlight EXL Service's ease of collaboration, noting their accessibility and responsiveness. One client remarked on their ability to produce quick, accurate data, describing them as 'easy to contact and easy to use.' Overall, the sentiment is positive, with clients appreciating the straightforward communication and efficient service provided over several years.
    • Payment Processing for Hospitality Firm
      3.0 Aug 12, 2017

      They are easy to contact and easy to use. It's been three to four years.

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    0 of 4 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Payment Processing for Education Organization

    4.5 — Read more
    Read 4 Reviews

    Industry Experience

    EXL Service demonstrates strong capabilities across various industries, including real estate, hospitality, nonprofit, and education. Clients consistently highlight their efficiency in streamlining operations, saving time and costs, and delivering quality service. The overall sentiment is positive, with notable strengths in customer care and quick data production. Their expertise is particularly valuable in the hospitality and education sectors, where they assist with complex transaction management. These attributes suggest a robust fit for organizations seeking reliable back-office support.

    Read All Reviews

    Select Industry to see insights

    Real estate Hospitality & leisure Nonprofit Education

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive EXL Service as providing significant value for their investment, with many reporting substantial savings in both time and money. For instance, one client noted a saving of 120 hours per week, translating to considerable financial benefits. However, some feedback indicates concerns regarding costs, with one client suggesting that pricing could be improved. Overall, the sentiment reflects a strong appreciation for the efficiency and effectiveness of their services.
    Read All Reviews
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  • The Weaver Group Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    10% Call Center Services
    80% Sales Outsourcing
    10% Customer Service Outsourcing

    Focus Areas

    10% Answering services
    80% Inbound appointment scheduling
    10% Virtual receptionist

    The Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.

    See all 3 projects
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    In recent reviews, clients commend The Weaver Group for their effective recruitment strategies, achieving a 93% success rate in personnel deployment. They appreciate the company's alignment with their values and budget considerations. Daily feedback and structured communication were highlighted as strengths, ensuring transparency and progress tracking. However, one client suggested improving the provision of objection-handling scripts. Overall, the sentiment is positive, reflecting satisfaction with project management and outcomes.
    Read 1 Recent Review

    Industry Experience

    The Weaver Group has demonstrated expertise primarily in the Business Services sector, particularly in corporate intelligence and strategic risk management. Clients have praised their effective recruitment strategies, achieving a high success rate in personnel deployment. Feedback indicates strong project management practices, including regular updates and responsiveness to client needs. Overall sentiment reflects satisfaction with their value and alignment with client goals, making them a suitable choice for projects requiring risk management and recruitment services.

    Read All Reviews

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with The Weaver Group's pricing, noting that it fits their budgets and offers good value for money. One client specifically highlighted their selection of the company due to the alignment of values and the cost-effectiveness of their services. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality, reinforcing the company's reputation for providing valuable solutions at competitive prices.
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  • Centratel Answering Service Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49
    Bend, OR

    Services provided

    100% Call Center Services

    Focus Areas

    100% Answering services

    Centratel Answering Service, a call center service, is based in Bend, Oregon. Established in 1984, the team offers Call Center Services.

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  • Infosys BPO Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10,000+
    Bengaluru, India

    Services provided

    40% Call Center Services
    25% Back Office Outsourcing
    25% HR Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    Founded in 2002, Infosys BPO is a call center company. The large team specializes in Call Center Services and Back Office Outsourcing.

    Read more
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  • Mplus Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Zagreb, Croatia

    Services provided

    30% Call Center Services
    20% AI Development
    20% HR Consulting +3
    10% Customer Service Outsourcing
    10% Digital Strategy
    10% Recruiting

    Focus Areas

    30% Answering services
    40% Inbound appointment scheduling
    30% Virtual receptionist

    Founded in 2007, Mplus is a call center company. Their team provides Call Center Services and Artificial Intelligence.

    Read more
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  • Excellent Solutions Logotype

    Not yet reviewed

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Services provided

    40% Call Center Services
    15% HR Outsourcing
    15% Recruitment Process Outsourcing +3
    10% Back Office Outsourcing
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    80% Answering services
    20% Inbound appointment scheduling

    Excellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.

    Read more
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  • Unity4 Logotype

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    1,000 - 9,999
    Surry Hills, Australia

    Services provided

    57% Call Center Services
    16% Customer Service Outsourcing
    10% Sales Outsourcing +5
    4% Conversion Optimization
    4% Marketing Strategy
    4% Translation
    3% Email Marketing
    2% Digital Strategy

    Focus Areas

    100% Answering services

    Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
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  • Covalen Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Dublin, Ireland

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    Founded in 1989, Covalen is a call center service. The team offers Call Center Services and Back Office Outsourcing and is based in Dublin, Ireland and Budapest, Hungary.

    Read more
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  • Datamark Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    El Paso, TX

    Services provided

    21% Call Center Services
    25% Finance & Accounting Outsourcing (FAO)
    19% Back Office Outsourcing +3
    15% Business Consulting
    10% Customer Service Outsourcing
    10% Financial Consulting

    Focus Areas

    100% Answering services

    Datamark, a Finance & Accounting Outsourcing (FAO) company, was established in 1989. The agency provides Finance & Accounting Outsourcing (FAO) and Call Center Services.

    Read more
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  • Knoah Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Henderson, NV

    Services provided

    100% Call Center Services

    Focus Areas

    100% Answering services

    Knoah is a Henderson, Nevada-based telephone answering service. Their services include Call Center Services.

    Read more
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  • Origin Client Acquisition LTD Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    North Walsham, England

    Services provided

    50% Call Center Services
    15% Customer Service Outsourcing
    15% Sales Outsourcing +3
    10% Other Marketing
    5% Email Marketing
    5% Marketing Strategy

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.

    Read more
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  • PRG Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Greenwood Village, CO

    Services provided

    20% Call Center Services
    50% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    PRG, a Back Office Outsourcing company, is headquartered in Greenwood Village, Colorado. Their services include Back Office Outsourcing and Call Center Services.

    Read more
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  • Allied Global Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Ciudad de Guatemala, Guatemala

    Services provided

    20% Call Center Services
    20% Cloud Consulting & SI
    20% IT Strategy Consulting +3
    20% Mobile App Development
    10% IT Managed Services
    10% IT Staff Augmentation

    Focus Areas

    30% Answering services
    35% Inbound appointment scheduling
    35% Virtual receptionist

    Allied Global is an IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI and are based in Ciudad de Guatemala, Guatemala.

    Read more
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  • DCDial Logotype

    DCDial

    4.8 3 reviews
    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    65% Call Center Services
    20% Customer Service Outsourcing
    15% Sales Outsourcing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    DCDial provides comprehensive Call Center Services, including Contact Center Services, Customer Support Services, Inbound Call Center, Outbound Call Center, and Telemarketing Services. The reviews highlight the company’s efficiency in project execution, excellent customer support, and impactful results, particularly in increasing contact ratios and facilitating remote operations. Clients appreciate DCDial's proactive approach and timely delivery, though some suggest improvements in user interface simplification.

    See all 3 projects
    View Profile
  • Trilogy BPO Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    50% Call Center Services
    10% AI Agents
    10% AI Consulting +3
    10% AI Development
    10% Business Consulting
    10% Generative AI

    Focus Areas

    100% Answering services

    Telephone answering service Trilogy BPO is based in Cape Town, South Africa. Founded in 2024, the team provides Call Center Services and Artificial Intelligence.

    Read more
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  • The Client Connector Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Las Vegas, NV

    Services provided

    37% Call Center Services
    25% Other Digital Marketing
    25% Search Engine Optimization +1
    13% Sales Outsourcing

    Focus Areas

    100% Answering services

    The Client Connector is an answering service company. They offer Call Center Services and Other Digital Marketing and were launched in 2019. The agency is located in Las Vegas, Nevada.

    Read more
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  • D K Business Patron Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    New Delhi, India

    Services provided

    30% Call Center Services
    40% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    D K Business Patron is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are based in New Delhi, India.

    Read more
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  • 1Call Direct Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Glasgow , Scotland

    Services provided

    100% Call Center Services

    Focus Areas

    100% Answering services

    1Call Direct is an answering service. The firm is based in Glasgow , Scotland and Motherwell, Scotland. Their team focuses on Call Center Services.

    Read more
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  • Humach Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Dubuque, IA

    Services provided

    10% Call Center Services
    25% Application Management & Support
    15% AI Development +4
    15% Finance & Accounting Outsourcing (FAO)
    15% IT Managed Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing

    Focus Areas

    37% Answering services
    34% Virtual receptionist
    29% Inbound appointment scheduling

    Established in 1988, Humach, a midsize Application Management & Support company, is headquartered in Dubuque, Iowa. Their services include Application Management & Support and Artificial

    Read more
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  • Sirius Support Logotype

    Sirius Support

    3.5 1 review
    $1,000+
    < $25 / hr
    250 - 999

    Services provided

    25% Call Center Services
    50% Customer Service Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    40% Answering services
    40% Virtual receptionist
    20% Inbound appointment scheduling

    Sirius Support offers recruitment services, providing skilled candidates that align with client needs. Feedback highlights their ability to source difficult-to-find talent, contributing to increased revenue and cost-effectiveness. Clients appreciate their virtual communication methods and the overall value provided by their services, making Sirius Support a reliable partner for business development endeavors.

    See all 1 projects
    View Profile
  • Connect Communications Services Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Roslin, Scotland

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    38% Answering services
    37% Virtual receptionist
    25% Inbound appointment scheduling

    Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
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  • Supirax Global Corporations Inc. Logotype

    Supirax Global Corporations Inc.

    Not yet reviewed

    Undisclosed
    < $25 / hr
    50 - 249

    Services provided

    40% Call Center Services
    20% Back Office Outsourcing
    10% Customer Service Outsourcing +3
    10% Sales Outsourcing
    10% Transcription
    10% Translation

    Focus Areas

    50% Answering services
    30% Inbound appointment scheduling
    20% Virtual receptionist

    Supirax Global Corporations Inc. Is a telephone answering service. The St. Petersburg, Florida-based team provides Call Center Services and Back Office Outsourcing.

    Read more
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  • Answering Service United Logotype

    Answering Service United

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    38% Answering services
    37% Virtual receptionist
    25% Inbound appointment scheduling

    Answering Service United, a call center, is headquartered in and Phoenix, Arizona. Founded in 1989, the team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Bilingual LS Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Miami, FL

    Services provided

    50% Call Center Services
    40% Translation
    10% Customer Service Outsourcing

    Focus Areas

    78% Answering services
    11% Inbound appointment scheduling
    11% Virtual receptionist

    Bilingual LS is an answering service. The Miami, Florida-based company was launched in 2010. Their team offers Call Center Services and Translation.

    Read more
    View Profile
  • Xtendo Group | BPO Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    250 - 999
    Montevideo, Uruguay

    Services provided

    10% Call Center Services
    35% Cloud Consulting & SI
    20% Customer Service Outsourcing +5
    10% Back Office Outsourcing
    10% Sales Outsourcing
    8% HR Outsourcing
    5% Corporate Training & Coaching
    2% Staffing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Xtendo Group | BPO is a midsize cloud consulting & SI company headquartered in Montevideo, Uruguay. The team specializes in cloud consulting & SI and Customer Service Outsourcing.

    Read more
    View Profile
  • KALLEXA Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    10 - 49
    München, Germany

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    100% Answering services

    Established in 2025, KALLEXA is a small call center company in Ferizaj, Kosovo and München, Germany. Their team focuses on Call Center Services and Back Office Outsourcing.

    Read more
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  • 24/7 SECRETARY Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Ocala, FL

    Services provided

    80% Call Center Services
    20% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Inbound appointment scheduling
    30% Virtual receptionist

    24/7 SECRETARY, an answering service company, is in Ocala, Florida and Dasmariñas, Philippines. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
  • Comprehensive project details
  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AnswerForce
2 Big Outsource
3 Valoris Center
4 AnswerFirst
5 Ambs Call Center
6 SummitNext
7 Quantanite
8 Anserve Inc.
9 Voice Link of Columbus, Inc.
10 Gold Cross Answering Service
11 CCIG Group
12 Telelink
13 MANGO5
14 VoiceStamps
15 Conectys

Top 15 Answering Service for Utilities

  1. AnswerForce Logotype

    AnswerForce

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    8.3/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    70% Call Center Services
    45% Answering services
    30% Other
    View Profile Visit Website
  2. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  3. Valoris Center Logotype

    Valoris Center

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Ability to deliver

    33.3/40.0
    17.6/20 Reviews
    8.2/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    50% Call Center Services
    57% Answering services
    50% Other
    View Profile Visit Website
  4. AnswerFirst Logotype

    AnswerFirst

    Undisclosed
    Undisclosed
    50 - 249
    Tampa, FL

    Ability to deliver

    32.6/40.0
    13.6/20 Reviews
    9.4/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    60% Call Center Services
    50% Answering services
    40% Other
    View Profile Visit Website
  5. Ambs Call Center Logotype

    Ambs Call Center

    Undisclosed
    < $25 / hr
    50 - 249
    Jackson, MI

    Ability to deliver

    33.8/40.0
    17/20 Reviews
    8.4/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    100% Call Center Services
    34% Answering services
    View Profile Visit Website
  6. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  7. Quantanite Logotype

    Quantanite

    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Ability to deliver

    30.3/40.0
    15.6/20 Reviews
    7.6/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    20% Call Center Services
    100% Answering services
    80% Other
    View Profile Visit Website
  8. Anserve Inc. Logotype

    Anserve Inc.

    Undisclosed
    Undisclosed
    50 - 249
    Butler, NJ

    Ability to deliver

    29.5/40.0
    16.4/20 Reviews
    5.7/10 Clients & Experience
    7.4/10 Market Presence

    Service focus

    90% Call Center Services
    56% Answering services
    10% Other
    View Profile Visit Website
  9. Voice Link of Columbus, Inc. Logotype

    Voice Link of Columbus, Inc.

    Undisclosed
    Undisclosed
    10 - 49
    Columbus, GA

    Ability to deliver

    29.3/40.0
    16.2/20 Reviews
    6.9/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    100% Call Center Services
    50% Answering services
    View Profile Visit Website
  10. Gold Cross Answering Service Logotype

    Gold Cross Answering Service

    Undisclosed
    Undisclosed
    10 - 49
    Lake Hallie, WI

    Ability to deliver

    27.5/40.0
    15.8/20 Reviews
    6.5/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    90% Call Center Services
    67% Answering services
    10% Other
    View Profile Visit Website
  11. CCIG Group Logotype

    CCIG Group

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Wrocław, Poland

    Ability to deliver

    25.6/40.0
    20/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    40% Call Center Services
    40% Answering services
    60% Other
    View Profile Visit Website
  12. Telelink Logotype

    Telelink

    $1,000+
    < $25 / hr
    50 - 249
    St. John's, Canada

    Ability to deliver

    24.3/40.0
    15.6/20 Reviews
    3.2/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    100% Call Center Services
    50% Answering services
    View Profile Visit Website
  13. MANGO5 Logotype

    MANGO5

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Ability to deliver

    24/40.0
    16.2/20 Reviews
    2.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Call Center Services
    50% Answering services
    75% Other
    View Profile Visit Website
  14. VoiceStamps Logotype

    VoiceStamps

    $1,000+
    < $25 / hr
    10 - 49

    Ability to deliver

    21.5/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    50% Call Center Services
    100% Answering services
    50% Other
    View Profile Visit Website
  15. Conectys Logotype

    Conectys

    $250,000+
    < $25 / hr
    1,000 - 9,999
    București, Romania

    Ability to deliver

    22.1/40.0
    14.6/20 Reviews
    0.6/10 Clients & Experience
    6.9/10 Market Presence

    Service focus

    20% Call Center Services
    75% Answering services
    80% Other
    View Profile Visit Website
  16. Answer America Logotype

    Answer America

    Undisclosed
    Undisclosed
    50 - 249
    Willow Grove, PA

    Ability to deliver

    19.5/40.0
    14.2/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    50% Call Center Services
    100% Answering services
    50% Other
    View Profile Visit Website
  17. CallZent Logotype

    CallZent

    $1,000+
    < $25 / hr
    50 - 249
    San Diego, CA

    Ability to deliver

    25.8/40.0
    19/20 Reviews
    1.4/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  18. Arise Logotype

    Arise

    $250,000+
    $25 - $49 / hr
    250 - 999
    Miramar, FL

    Ability to deliver

    23/40.0
    15.2/20 Reviews
    0/10 Clients & Experience
    7.8/10 Market Presence

    Service focus

    19% Call Center Services
    80% Answering services
    81% Other
    View Profile Visit Website
  19. ARC Business Process Outsourcing Logotype

    ARC Business Process Outsourcing

    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Ability to deliver

    23/40.0
    16.4/20 Reviews
    2.1/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Call Center Services
    70% Answering services
    80% Other
    View Profile Visit Website
  20. hammerjack Logotype

    hammerjack

    Undisclosed
    Undisclosed
    50 - 249
    Sydney, Australia

    Ability to deliver

    26.5/40.0
    16.4/20 Reviews
    4.5/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    10% Call Center Services
    43% Answering services
    90% Other
    View Profile Visit Website
  21. Dialnest PTE LTD Logotype

    Dialnest PTE LTD

    $1,000+
    < $25 / hr
    50 - 249

    Ability to deliver

    20.4/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    40% Call Center Services
    40% Answering services
    60% Other
    View Profile Visit Website
  22. Fusion Global Services Logotype

    Fusion Global Services

    $1,000+
    < $25 / hr
    50 - 249
    6th Of October, Egypt

    Ability to deliver

    20.6/40.0
    13/20 Reviews
    1.6/10 Clients & Experience
    6/10 Market Presence

    Service focus

    25% Call Center Services
    50% Answering services
    75% Other
    View Profile Visit Website
  23. InTouch Logotype

    InTouch

    $1,000+
    < $25 / hr
    50 - 249

    Ability to deliver

    16.2/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    50% Answering services
    40% Other
    View Profile Visit Website
  24. EXL Service Logotype

    EXL Service

    $1,000+
    < $25 / hr
    10,000+
    New York, NY

    Ability to deliver

    12.4/40.0
    12.4/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    35% Call Center Services
    100% Answering services
    65% Other
    View Profile Visit Website
  25. The Weaver Group Logotype

    The Weaver Group

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    21/40.0
    17/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Call Center Services
    10% Answering services
    90% Other
    View Profile Visit Website
  26. Centratel Answering Service Logotype

    Centratel Answering Service

    $1,000+
    Undisclosed
    10 - 49
    Bend, OR

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    100% Call Center Services
    100% Answering services
    View Profile Visit Website
  27. Infosys BPO Logotype

    Infosys BPO

    $1,000+
    < $25 / hr
    10,000+
    Bengaluru, India

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    40% Call Center Services
    100% Answering services
    60% Other
    View Profile Visit Website
  28. Mplus Logotype

    Mplus

    Undisclosed
    Undisclosed
    10,000+
    Zagreb, Croatia

    Ability to deliver

    6.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    30% Call Center Services
    30% Answering services
    70% Other
    View Profile Visit Website
  29. Excellent Solutions Logotype

    Excellent Solutions

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Riyadh, Saudi Arabia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    40% Call Center Services
    80% Answering services
    60% Other
    View Profile Visit Website
  30. Unity4 Logotype

    Unity4

    $10,000+
    $25 - $49 / hr
    1,000 - 9,999
    Surry Hills, Australia

    Ability to deliver

    6.1/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.1/10 Market Presence

    Service focus

    57% Call Center Services
    100% Answering services
    43% Other
    View Profile Visit Website

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