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KALLEXA is a customer support and BPO (Business Process Outsourcing) provider based in Kosovo, founded by Andi and Anduena. We help businesses enhance the quality, efficiency, and personalization of their customer communication through multilingual service teams and modern support technology.
Our mission is to offer companies reliable, solution-oriented, and friendly customer support while maintaining strong cost efficiency. By operating from Kosovo, we combine high service standards with competitive pricing, enabling businesses to benefit from flexible team scaling, shorter response times, and professional customer care.
We understand the operational challenges many companies face, such as high service costs, long response times, and inconsistent support quality. KALLEXA addresses these issues by providing tailored customer service and BPO solutions designed for German and international organizations. Our multilingual team ensures clear, empathetic, and fast communication so every customer feels valued.
Our services include German- and English-speaking customer support, technical assistance, back-office outsourcing, and BPO services such as data processing, documentation, account administration, and other operational tasks. We aim to build long-term partnerships that help businesses improve their customer experience, streamline processes, and reduce operational overhead.
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Min project size
$10,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Locations
München, Germany
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Year founded
Founded 2025
1 Locations
- München , Germany
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Answering services
- 100%
- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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- B2B Lead Generation
- 100%
Industries
- Advertising & marketing
- 10%
- Automotive
- 10%
- Beauty
- 10%
- Consumer products & services
- 10%
- Insurance
- 10%
- Media
- 10%
- Medical
- 10%
- Telecommunications
- 10%
- Utilities
- 10%
- eCommerce
- 10%
Clients
- Midmarket ($10M - $1B)
- 50%
- Small Business (<$10M)
- 50%
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Our Story
KALLEXA was founded by brother and sister Andi and Anduena, driven by a shared vision to deliver professional, multilingual customer support and BPO services from Kosovo. Seeing the growing demand for efficient and cost-effective service operations, we built a model focused on quality, reliability, and scalable solutions for companies seeking modern support excellence.
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