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AnswerFirst

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Connecting People with Answers

AnswerFirst provides top-rated, 24/7 live answering services for businesses of all sizes and industries. Since 1998, we’ve helped thousands of organizations handle high call volumes, reduce stress on internal teams, and deliver responsive, human support around the clock.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Locations
    Tampa, FL
  • Year founded
    Founded 1998

1 Locations

  • Tampa , FL

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.6 /5

    What Clients Have Said

    AnswerFirst offers competitive pricing structures, including package deals and hourly billing. Clients report saving thousands monthly, with annual expenditures ranging from $5,000 to $200,000. Overall, customers find them reliable and efficient, emphasizing good value for cost.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 23 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    AnswerFirst Review Insights

    Overall Review Rating

    4.2
    • Quality 0.6
    • Schedule 0.6
    • Cost 0.6
    • Willing to Refer 4.3

    Top Mentions

    Review Highlights

    • Reliable During Seasonal Demand

      Clients with seasonal inbound call needs find AnswerFirst's services particularly beneficial, ensuring that no calls are missed during peak periods.

    • Room for Improvement in Attention to Detail

      One client suggests that AnswerFirst could improve the attention provided, indicating a potential area for enhancing client satisfaction.

    • Trustworthy and Recommended

      Clients describe AnswerFirst as a trustworthy partner, with many recommending their services based on positive experiences and successful outcomes.

    • Cost-Effective Solutions

      Clients report significant cost savings by outsourcing call management to AnswerFirst. The company offers package deals and hourly billing options that are deemed worth the investment.

    • High-Quality Work and Reliability

      Multiple reviews emphasize AnswerFirst's high-quality work and reliability in managing inbound call services. Clients appreciate their ability to handle large volumes of calls efficiently, saving time and money.

    • Responsive Customer Service

      AnswerFirst is praised for their quick response times and effective customer service, ensuring that client needs are met promptly and efficiently.

    AnswerFirst Reviews

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    Services
    Project Cost
    Industry
    Location

    Innovative and Reliable Answering Service for Hospitality Industry

    Featured Review
    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Overall, we have seen improvements across the organization."

    Jun 22, 2017
    Director, Human Resources
    Anonymous
    • Hospitality & leisure
    • DuBois, Pennsylvania
    • 501-1,000 Employees
    • Survey Response

    General Inbound Services for Manufacturing Company

    • Call Center Services
    • $1,000,000 to $9,999,999
    • Jan. 2011 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.0
    Cost
    3.5
    Willing to Refer
    4.5

    "They deliver a great quality of work."

    Dec 22, 2017
    Other Director, Manufacturing Company
    Anonymous
    • Manufacturing
    • Chicago, Illinois
    • 5,001-10,000 Employees
    • Survey Response

    Inbound Calling Support for IT Company

    • Call Center Services
    • Less than $10,000
    • Jan. 2014 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    4.5
    Willing to Refer
    4.0

    "They are reliable and have served us well. "

    Nov 2, 2017
    Associate, IT Company
    Anonymous
    • Information technology
    • Aldie, Virginia
    • 201-500 Employees
    • Survey Response

    Answering Services for Legal Firm

    • Call Center Services
    • $50,000 to $199,999
    • Feb. 2017 - Ongoing
    2.5
    Quality
    2.5
    Schedule
    3.0
    Cost
    2.5
    Willing to Refer
    2.5

    "It is worth the money."

    Nov 2, 2017
    Manager, Legal Firm
    Anonymous
    • Legal
    • Fort Worth, Texas
    • 201-500 Employees
    • Survey Response

    Answering Services for Small Manufacturing Company

    • Call Center Services
    • Confidential
    • Oct. 2015 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    4.0
    Cost
    4.0
    Willing to Refer
    4.0

    "They are always there when we need it and it's affordable."

    Aug 12, 2017
    Marketing Manager, Small Manufacturing Company
    Anonymous
    • Manufacturing
    • Fort Plain, New York
    • 51-200 Employees
    • Survey Response

    Good Feedback to Customers

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "They’ve helped us in bringing more customers to our company."

    Jun 22, 2017
    Manager, Finance
    Anonymous
    • Other industries
    • Las Vegas, Nevada
    • 51-200 Employees
    • Survey Response

    Answer First Saved a Great Deal of Time and Money

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We’ve saved a great deal of time and money by using their service."

    Jun 22, 2017
    Executive, Administration
    Anonymous
    • Other industries
    • Chester, Virginia
    • 501-1,000 Employees
    • Survey Response

    Answer First Is The Most Efficient Service

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It has benefited my organization thanks to its innovative service."

    Jun 22, 2017
    Vice President, IT
    Anonymous
    • Information technology
    • Clifton Heights, Pennsylvania
    • 5,001-10,000 Employees
    • Survey Response

    Easy to Use for Legal Company

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "Our company uses all of their features and it has brought us into the current decade."

    Jun 22, 2017
    Director, Business Development
    Anonymous
    • Legal
    • Flanders, New Jersey
    • 51-200 Employees
    • Survey Response

    Answer First Has Performed Perfectly

    • Call Center Services
    • Less than $10,000
    2.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "They've performed perfectly for us and given us lots of business."

    Jun 22, 2017
    Executive, IT
    Anonymous
    • Gaming
    • Hayward, California
    • 501-1,000 Employees
    • Survey Response

    Showing 1-10 of 24 Reviews

    Our Story

    Our Vision: AnswerFirst envisions a healthy world filled with happy people enjoying exceptional customer care.

    Our Values: Above all we value integrity, respect, accountability & diversity.

    Our Mission: To ensure stakeholder success through sound economic, social & environmental policies, resulting in global growth.

    Quick Facts

    24 Verified Clutch Clients

    27 years in business

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    24
    Overall Review Rating
    4.2
    Source
    Clutch
    Last Updated
    September 11, 2024

    Business Entity

    Business Entity Name AnswerFirst Communications, Inc.
    Source Florida Department of State, Division of Corporations
    Jurisdiction of Formation Florida
    Date of Formation April 8, 1998
    Status Active
    Last Updated May 28, 2026
    ID P98000032494

    Credit Report Results

    International Credit Risk Assessment Very Low Risk
    Source Creditsafe
    Last Updated May 28, 2026
    Learn More About The Clutch Verification Process

    Locations (1)

    1602 North 21st Street Tampa, FL, United States 33605

    41 - 49

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