Top BPO Companies in Pennsylvania

Ratings Updated: June 5, 2026

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11 Leaders 15 Contenders

131 Companies

Country: United States

State: Pennsylvania

List of the Top Pennsylvania BPO Services

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Featured

What are Featured Providers?
Unity Communications

4.9 44 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Pennsylvania

Services provided

25% Back Office Outsourcing

20% Employer of Record (EOR) Services

15% Customer Service Outsourcing +4 services

10% Call Center Services

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Sales Outsourcing

Unity Communications is a versatile outsourcing company specializing in customer service, data management, and support for a diverse range of industries. With a 99.59% attendance rate, they are praised for their professionalism, responsiveness, and seamless integration into client operations. Approximately 85% of reviews highlight their effective communication and project management, though 15% suggest areas for improvement, such as refining candidate searches and enhancing performance evaluations.

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Reviews mention Exceptional performance
Unity Communications has received exceptional feedback from clients, highlighting their outstanding performance and dedication. One client praised their ability to handle extensive insurance calls efficiently, noting, 'They perform unbelievably well' and described their team as 'the happiest and hardest working group of people.' Another client emphasized their timely and accurate processing, stating, 'They exceed our expectations.' Overall, clients consistently express satisfaction with Unity Communications' responsiveness, professionalism, and positive culture.

Customer Service Support for Wireless Company

5.0 Jun 6, 2019

They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them. They’re responsive and follow through with every task. I assign cases in Salesforce according to our service-level agreement, and Unity Communications knows the workflow perfectly.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback for Unity Communications highlights their effective support in revenue cycle management, emphasizing their organized approach and strong team communication. A notable client from RevOne Companies praised their responsiveness and culture fit, noting a consistent collection rate despite employee turnover. Additionally, Unity's proactive measures improved attendance to 99.59%. Overall, clients express high satisfaction with Unity's professionalism, kindness, and commitment to delivering value.
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Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (5) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Unity Communications' competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while also providing great service quality, stating, "Unity Communications offers good value for the cost." Another client emphasized that the services delivered were "much better" than local alternatives, attributing significant effectiveness and efficiency to their work. Overall, the feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness and service quality.
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United States (34) Australia (1) Canada (1) Ireland (1)

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Hugo Inc.

5.0 28 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Pennsylvania

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Helpful
Clients have expressed a positive sentiment towards Hugo, highlighting their proactive and enthusiastic approach. One client noted that Hugo's integration into their team for lead qualification and customer support was seamless, significantly enhancing productivity and customer interactions. Their effective communication, including daily standups and ongoing chat support, was particularly appreciated. Overall, Hugo is seen as a valuable partner, contributing to operational success without any noted areas for improvement.

Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Hugo's operational support liberated us. By handling routine tasks like customer support and lead qualification, we redirected our resources to new business ventures and strategic priorities. This shift boosted productivity, innovation, and competitive edge, while Hugo ensured efficient day-to-day operations.
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Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Remote CoWorker

4.8 189 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Pennsylvania

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance provider specializing in administrative support, business development, and market research. The company has garnered consistently positive feedback, with clients praising their communication, professionalism, and value. Approximately 90% of reviewers highlight their effective project management and responsiveness, with no significant areas for improvement noted across reviews.

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17 of 18 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 18 times in the past 6 months
Recent reviews for Remote CoWorker highlight an overwhelmingly positive sentiment, with clients praising their responsiveness, effective communication, and the quality of virtual assistants provided. For instance, the CEO of Tiana Alexandria LLC noted a significant increase in social media engagement, while the Director of All-Steps Formation Riding commended the exceptional organization and support during onboarding. Clients consistently reported timely delivery of tasks and high satisfaction with the tailored assistance they received, indicating Remote CoWorker's strong alignment with client needs.
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Industry Experience

Remote CoWorker has demonstrated strong expertise across various industries, particularly in Medical, Real Estate, Legal, and Advertising & Marketing. Clients have praised their ability to enhance operational efficiency, improve customer engagement, and provide responsive administrative support. The overall sentiment is positive, with notable strengths in staffing, project management, and communication. Medical and Legal sectors particularly benefit from their specialized assistants, while industries like Real Estate and Advertising appreciate the marketing and client management capabilities. Potential clients in these sectors would find Remote CoWorker a fitting partner.
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Business services Real estate Advertising & marketing Plumbing Franchises Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Restaurants Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Automotive Education Media Healthcare Publishing Energy & natural resources Legal Sports Medical

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Average Project Cost Breakdown

Less than $10,000 (54) $10,000 to $49,000 (12) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Client feedback regarding Remote CoWorker consistently highlights their competitive pricing and overall value for money. Many clients emphasized that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted that the pricing was 'a godsend' for small businesses, while another mentioned the 'good value for cost.' However, there were mentions of occasional communication issues regarding pricing increases, indicating a need for clearer communication in that area.
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United States (116) Canada (5) United Arab Emirates (2) England (2) Australia (1) Belgium (1) Ireland (1)

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TECHSPEED INC

4.9 18 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Pennsylvania

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.

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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for TECHSPEED INC reflect a highly positive sentiment, with clients praising their professionalism, responsiveness, and the quality of deliverables. One client highlighted their efficient data management processes, noting improved user experience and SEO benefits. Another emphasized the company's ability to provide comprehensive and timely election information, surpassing competitors in both speed and accuracy. Overall, clients express satisfaction with the engagement, citing no areas for improvement.
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money. One client noted they chose TECHSPEED for their 'good value for cost,' emphasizing the superior volume and speed of deliverables compared to other vendors. Another pointed out that their pricing fit within budget while maintaining high-quality service. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and reliability of TECHSPEED's services, with multiple clients expressing no identified areas for improvement.
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United States (16) Canada (1)

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ManaWorks LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Abington, PA

Services provided

70% Call Center Services

30% Back Office Outsourcing

ManaWorks LLC is a call center company located in Abington, Pennsylvania. They provide Call Center Services and Back Office Outsourcing.
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Main Line Telecommunications

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Aston, PA

Services provided

72% Call Center Services

18% Customer Service Outsourcing

10% Back Office Outsourcing

Main Line Telecommunications is a call center service. The Aston, Pennsylvania-based team provides Call Center Services and Customer Service Outsourcing.
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Big Outsource

5.0 52 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves Pennsylvania

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Accommodating
Clients have consistently praised Big Outsource for their accommodating nature, highlighting their impressive responsiveness to urgent requirements and changes. One client noted, 'Whenever we had urgent requirements or changes to be implemented, they swiftly adapted and accommodated our requests without compromising on quality.' Overall, the sentiment surrounding their accommodating service is highly positive, reinforcing their commitment to understanding and meeting client needs effectively.

Customer Service Outsourcing for E-Commerce Retail Company

5.0 Aug 16, 2023

Big Outsource exhibited exceptional project management skills. They consistently delivered on time and responded promptly to our evolving needs. Communication was seamless, ensuring that any adjustments were quickly addressed and implemented.
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Business & IT Consulting Services for Haircare Company

5.0 Aug 5, 2023

Big Outsource's project management approach was highly professional and efficient. They consistently met our deadlines and were responsive to our requests, demonstrating adaptability to our specific needs.
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Customer Support for Driving Technology Company

5.0 Aug 4, 2023

Big Outsource has shown impressive project management skills. They have always delivered on time and have been quick to respond to our needs, often providing proactive solutions to any challenges that arose.
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Industry Experience

Big Outsource has demonstrated notable expertise across various industries, including Information Technology, eCommerce, Healthcare, Financial Services, and Consumer Products. Clients commend their ability to enhance operational efficiency, improve customer service response times, and maintain a high standard of quality. Overall sentiments reflect a strong alignment of values, professionalism, and effective communication, making them a suitable partner for businesses seeking reliable support in these sectors.
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Healthcare Software Financial services Chemicals & Biotechnology Other industries Wellness & Fitness Beauty Education Medical Real estate Retail Telecommunications Beauty & Cosmetics Arts, entertainment & music Legal Supply Chain, Logistics, and Transport Consulting Consumer Products Information technology eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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United States (19) Canada (2) Australia (1) India (1) Serbia (1) Switzerland (1) England (1)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Serves Pennsylvania

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Reviews mention Open to feedback
The feedback regarding TDCX's openness to feedback is notably positive. Clients appreciate their flexibility and willingness to accommodate requests based on evolving business needs. One client highlighted the dedication of the team to improvements and their collaborative spirit, stating that the Operations manager is particularly receptive to ideas. Overall, TDCX is viewed as a partner invested in long-term growth rather than short-term gains, fostering an environment of alignment and trust.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

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Brinker Simpson & Company, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Springfield, PA

Services provided

25% Accounting

25% Back Office Outsourcing

25% Finance & Accounting Outsourcing (FAO) +2 services

15% Financial Consulting

10% Business Consulting

Brinker Simpson & Company, LLC is a small Springfield, Pennsylvania-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Prime Well Med Solutions LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bensalem, PA

Services provided

80% Back Office Outsourcing

20% Accounting

Prime Well Med Solutions LLC is a Back Office Outsourcing company established in 2024. Their services include Back Office Outsourcing and Accounting.
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Let There Be Light Electrical

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Effort, PA

Services provided

100% Document Digitization & Management

Document Digitization & Management company Let There Be Light Electrical is located in Effort, Pennsylvania. Their services include Document Digitization & Management.
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Call Center Authority

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Pittsburgh, PA

Services provided

50% Call Center Services

25% Recruiting

25% Staffing

Call Center Authority is an answering service. Their small team of employees is in Pittsburgh, Pennsylvania. Their team specializes in Call Center Services and Staffing.
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Answer America

4.4 6 reviews

Undisclosed

Undisclosed

50 - 249

Willow Grove, PA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Answer America is a call center service provider specializing in both inbound and outbound call services. Reviews indicate a strong emphasis on enhancing customer communication and collaboration, saving clients significant time and costs. Approximately 80% of clients commend their efficiency and reliability, with no notable areas for improvement mentioned. Client relationships span several years, underscoring the company’s sustained service quality and value.

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Reviews mention Reliable
Clients have consistently highlighted Answer America's strong reliability in their services. One client noted, 'Their reliability is strong,' indicating a high level of trust in the company's ability to deliver. Additionally, another client mentioned, 'They have been great thus far,' which reflects overall satisfaction with their dependability. The sentiment surrounding reliability is overwhelmingly positive, with clients expressing confidence in the company’s capabilities and consistent performance.

Lead Generation for Business

4.5 Aug 12, 2017

The pro is they are great, the con is the cost. Their reliability is strong. We have worked with them for four years.
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Industry Experience

Answer America's expertise spans various industries, including Hospitality & Leisure, Manufacturing, Business Services, Education, and Consumer Products. Clients consistently highlight the provider's strengths in enhancing customer service and increasing operational efficiency. Positive feedback reflects a strong impact on sales and time savings across sectors, with businesses noting significant revenue growth and reliable support. Overall sentiment is favorable, indicating that Answer America is well-suited for clients seeking comprehensive inbound and outbound call solutions.
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Hospitality & leisure Manufacturing Business services Education Consumer Products Other Industry

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed satisfaction with Answer America's pricing, noting it as beneficial and cost-saving. One client highlighted a multi-structure payment system that allows for annual billing, resulting in savings of $1,100 to $1,500 monthly. Another client mentioned an hourly billing approach that aligns with their needs and emphasizes affordability. Overall, the sentiment is positive, with clients appreciating the value for money and the efficiency gained through outsourcing services.
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Gautier, Mississippi (1) Brooklyn, New York (1) Rochester, New York (1) Watertown, New York (1) Pittsburgh, Pennsylvania (1) Fulton, New York (1)

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Village Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pittsburgh, PA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Village Locksmith Store is a Business Consulting company. Their small team is based in Pittsburgh, Pennsylvania. Their services include Business Consulting and Back Office Outsourcing.
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Affordable Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bala Cynwyd, PA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Affordable Locksmith Services is a Business Consulting company. They are headquartered in Bala Cynwyd, Pennsylvania, and their services include Business Consulting and Back Office Outsourcing.
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City Locksmith Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Philadelphia, PA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Business Consulting company City Locksmith Services is based in Philadelphia, Pennsylvania. Their services include Business Consulting and Back Office Outsourcing.
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All County Locksmith Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Philadelphia, PA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Launched in 1999, All County Locksmith Store is a Business Consulting company. The company specializes in Business Consulting and Back Office Outsourcing, and is small.
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Metro Master Locksmith

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Philadelphia, PA

Services provided

20% Back Office Outsourcing

20% Building Security Services

20% Business Consulting +2 services

20% Commercial Property Management

20% Sales Outsourcing

Business Consulting company Metro Master Locksmith is located in Philadelphia, Pennsylvania. The team offers Business Consulting and Back Office Outsourcing.
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Expert Business Development LLC

Not yet reviewed

Undisclosed

$50 - $99 / hr

10 - 49

Wayne, PA

Services provided

35% Business Consulting

35% Sales Outsourcing

30% Branding

Expert Business Development LLC is a Business Consulting company. The firm is headquartered in Wayne, Pennsylvania. Their services include Business Consulting and Sales Outsourcing.
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Accelerain

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Wyndmoor, PA

Services provided

35% Corporate Training & Coaching

35% Sales Outsourcing

30% Recruiting

Accelerain is a Corporate Training & Coaching company. The Wyndmoor, Pennsylvania-based agency was launched in 2015. Their services include Corporate Training & Coaching and Sales Outsourcing.
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GLI Truck Dispatch Services Inc

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Fort Washington, PA

Services provided

40% Trucking

20% Accounting

20% Back Office Outsourcing +1 service

20% Customer Service Outsourcing

GLI Truck Dispatch Services Inc, a Trucking company, is located in Fort Washington, Pennsylvania. Their services include Trucking and Back Office Outsourcing.
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Towne Answering Service Inc

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Souderton, PA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Towne Answering Service Inc is a Souderton, Pennsylvania-based answering service company. Launched in 1968, the team specializes in Call Center Services and Customer Service Outsourcing.
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InspiriTec, Inc.

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Philadelphia, PA

Services provided

100% Call Center Services

InspiriTec, Inc. Is a call center company. Launched in 2000, the firm focuses on Call Center Services.
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ACE Tech Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Phoenixville, PA

Services provided

25% Cloud Consulting & SI

25% Customer Service Outsourcing

25% Cybersecurity +1 service

25% IT Managed Services

ACE Tech Group is a cloud consulting & SI company. The Phoenixville, Pennsylvania-based company provides cloud consulting & SI and Cybersecurity.
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Locksmith & Lock Store

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pittsburgh, PA

Services provided

30% Back Office Outsourcing

30% Business Consulting

25% Corporate Training & Coaching +1 service

15% Commercial Property Management

Locksmith & Lock Store is a small Business Consulting company located in Pittsburgh, Pennsylvania. The team offers Business Consulting and Back Office Outsourcing.
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DM Worx LLC

Not yet reviewed

$5,000+

Undisclosed

10 - 49

West Chester, PA

Services provided

30% Call Center Services

30% Mobile App Development

20% Custom Software Development +1 service

20% Web Development

DM Worx LLC, an application development company, is located in West Chester, Pennsylvania. Their services include Mobile App Development and Call Center Services.
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Smart Systems Technology

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Greensburg, PA

Services provided

40% Demand Generation Marketing

30% Sales Outsourcing

10% Email Marketing +2 services

10% Other Digital Marketing

10% Web Design

Established in 1998, Smart Systems Technology is a small Demand Generation Marketing company. Their team provides Demand Generation Marketing and Sales Outsourcing.
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The Dental Services

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Philadelphia, PA

Services provided

35% Customer Service Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Insurance Services & Brokers

The Dental Services is a Finance & Accounting Outsourcing (FAO) company. Launched in 1994, the team specializes in Finance & Accounting Outsourcing (FAO) and Customer Service Outsourcing.
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Brandwidth Solutions

Not yet reviewed

$50,000+

$100 - $149 / hr

10 - 49

Lansdale, PA

Services provided

20% Branding

20% Content Marketing

20% Public Relations +2 services

20% Sales Outsourcing

20% Social Media Marketing

Brandwidth Solutions is a branding company. The company is in Lansdale, Pennsylvania and Everett, Massachusetts. Their team offers Branding and Public Relations.
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TITAN Mobile Shredding

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Plumsteadville, PA

Services provided

100% Document Digitization & Management

TITAN Mobile Shredding is a Plumsteadville, Pennsylvania-based Document Digitization & Management company. Their services include Document Digitization & Management.
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Altek Business Systems Inc

Not yet reviewed

$5,000+

$150 - $199 / hr

10 - 49

Telford, PA

Services provided

45% IT Managed Services

15% Call Center Services

13% Unified Communications Consulting & SI +3 services

12% IT Staff Augmentation

10% IT Strategy Consulting

5% Other IT Consulting and SI

Founded in 1991, Altek Business Systems Inc, a small IT managed services company, is based in Telford, Pennsylvania. Their team focuses on IT managed services and Call Center Services.
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Meritage Growth Partners

Not yet reviewed

$1,000+

$150 - $199 / hr

2 - 9

Philadelphia, PA

Services provided

20% Business Consulting

20% Demand Generation Marketing

20% Ecommerce Marketing +2 services

20% Sales Outsourcing

20% Search Engine Optimization

Meritage Growth Partners is a SEO services firm launched in 2019. The small team focuses on Search Engine Optimization and Business Consulting.
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Stoner Bunting Advertising

Not yet reviewed

Undisclosed

$150 - $199 / hr

10 - 49

Lancaster, PA

Services provided

20% Content Marketing

20% Public Relations

20% Social Media Marketing +4 services

10% Advertising

10% Pay Per Click

10% Sales Outsourcing

10% Video Production

Stoner Bunting Advertising is a small public relations firm launched in 1984. Their services include Public Relations and Social Media Marketing.
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Newtown Answering Service

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Morrisville, PA

Services provided

100% Call Center Services

Newtown Answering Service is an answering service company. In Morrisville, Pennsylvania, the team offers Call Center Services.
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Allendale Answering Service

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

King of Prussia, PA

Services provided

100% Call Center Services

Allendale Answering Service is a small phone answering service headquartered in King of Prussia, Pennsylvania. Their services include Call Center Services.
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EasternTAS

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Lansdowne, PA

Services provided

100% Call Center Services

EasternTAS is an answering service company. Launched in 1971, their team provides Call Center Services.
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Keystone Answering Service

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Newtown, PA

Services provided

100% Call Center Services

Keystone Answering Service is a small Newtown, Pennsylvania-based call center. The team offers Call Center Services.
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Allegheny Answering Service

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Pittsburgh, PA

Services provided

100% Call Center Services

Allegheny Answering Service is a Pittsburgh, Pennsylvania-based call center service. Their services include Call Center Services.
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PTAS

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Pittsburgh, PA

Services provided

100% Call Center Services

Small phone answering service PTAS, is located in Pittsburgh, Pennsylvania. The team specializes in Call Center Services.
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solutions4networks

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pittsburgh, PA

Services provided

15% Cybersecurity

10% Call Center Services

10% Cloud Consulting & SI +8 services

10% IT Staff Augmentation

10% IT Strategy Consulting

10% IoT Development

10% Other IT Consulting and SI

10% Unified Communications Consulting & SI

5% BI & Big Data Consulting & SI

5% Compliance Consulting

5% Procurement Support

Established in 2000, solutions4networks is a Cybersecurity company. The firm specializes in Cybersecurity and IT strategy consulting.
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MCL

5.0 1 review

$10,000+

$25 - $49 / hr

10 - 49

Chadds Ford, PA

Services provided

20% Call Center Services

15% HR Consulting

10% AI Development +7 services

10% Cloud Consulting & SI

10% Custom Software Development

10% HR Outsourcing

10% Web Development

5% AI Agents

5% BI & Big Data Consulting & SI

5% Mobile App Development

MCL is a highly skilled IT services company specializing in call recording software development, UI development, infrastructure maintenance, and customer support. Their clients report increased customer satisfaction and retention rates, with over 90% retention year after year. Feedback highlights MCL’s timely delivery and impressive knowledge, with 100% of reviews being positive and no noted areas for improvement.

See all 1 projects

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback from a client highlights MCL's extensive experience in call recording software development and their strong project management capabilities. The VP of operations at VirtualLogger LLC commended MCL for delivering high customer satisfaction and retaining over 90% of their clients. They noted MCL's impressive knowledge, responsibility, and timely delivery, with no areas for improvement identified. Overall, sentiment towards MCL is highly positive, reflecting their alignment with client values and commitment to quality service.
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Industry Experience

MCL has demonstrated strong expertise in the telecommunications industry, particularly in call recording software development and customer support. Client feedback highlights their impressive knowledge, timely delivery, and contribution to high customer satisfaction and retention rates, exceeding 90%. Their alignment with client values and culture further reinforces their strengths. Organizations within telecommunications seeking reliable IT service and software development would find MCL to be a suitable partner.
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Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with the overall cost and value for money provided by the company. One client noted that they chose MCL due to their high ratings and alignment in values, emphasizing the good value for the cost. Additionally, positive results, including high customer retention rates and satisfaction, underline the effectiveness of MCL's services, indicating that clients perceive their investment as worthwhile.
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Mimir Labs LLC

Not yet reviewed

$10,000+

Undisclosed

2 - 9

Harrisburg, PA

Services provided

85% ERP Consulting and SI

15% Document Digitization & Management

Mimir Labs LLC, a small ERP consulting and SI company, is located in Harrisburg, Pennsylvania. Their services include ERP consulting and SI and Document Digitization & Management.
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Hammer Dev

Not yet reviewed

$5,000+

$200 - $300 / hr

10 - 49

Blue Bell, PA

Services provided

20% BI & Big Data Consulting & SI

10% API Development

10% Application Management & Support +6 services

10% Business Consulting

10% Custom Software Development

10% Document Digitization & Management

10% Enterprise App Modernization

10% Robotics Process Automation

10% Web Design

Based in Blue Bell, Pennsylvania, Hammer Dev is a big data company. The team offers BI & big data consulting & SI and Custom Software Development.
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Expivia Interaction Marketing Group Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Erie, PA

Services provided

70% Call Center Services

20% Sales Outsourcing

10% Customer Service Outsourcing

Expivia Interaction Marketing Group Inc., a phone answering service, focus on Call Center Services and Sales Outsourcing. They were established in 2011.
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Patient Calls

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

King of Prussia, PA

Services provided

100% Call Center Services

Patient Calls is a phone answering service. Located in King of Prussia, Pennsylvania, the agency was established in 1998. Their services include Call Center Services.
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Step 2 Agility LLC

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

West Chester, PA

Services provided

20% Back Office Outsourcing

20% Custom Software Development

20% Customer Service Outsourcing +2 services

20% E-Commerce Development

20% Web Development

Step 2 Agility LLC is a software development company in Lahore, Pakistan and West Chester, Pennsylvania. They focus on Custom Software Development and Web Development.
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West Chester, PA

121 Spring Lane
West Chester, PA 19382
2 - 5

+18 352024070

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eClerx

Not yet reviewed

$5,000+

Undisclosed

10,000+

Philadelphia, PA

Services provided

35% Custom Software Development

25% Back Office Outsourcing

20% Call Center Services +2 services

15% Generative AI

5% Robotics Process Automation

EClerx is a large custom software development firm founded in 2000. Their team offers Custom Software Development and Back Office Outsourcing.
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Philadelphia, PA

1880 John F Kennedy Boulevard
Philadelphia, PA 19103
1001 - 2000

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ContentMender

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Mountain Top, PA

Services provided

35% Content Marketing

35% Search Engine Optimization

30% Sales Outsourcing

ContentMender, a Content Marketing company, is in Mountain Top, Pennsylvania. Founded in 2017, the team specializes in Content Marketing and Search Engine Optimization.
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Adept Consulting Services, Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lansdale, PA

Services provided

20% CRM Consulting and SI

20% ERP Consulting and SI

20% IT Managed Services +3 services

15% Call Center Services

15% HR Consulting

10% Back Office Outsourcing

Adept Consulting Services, Inc. Is a CRM consulting and SI company. The Lansdale, Pennsylvania-based agency was founded in 1995. Their team provides CRM consulting and SI and ERP consulting and SI.
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Docufree

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Moosic, PA

Services provided

20% Document Digitization & Management

16% AI Development

16% Back Office Outsourcing +3 services

16% Digital Strategy

16% IT Managed Services

16% Robotics Process Automation

Founded in 1999, Docufree is a midsize Document Digitization & Management company. Their services include Document Digitization & Management and Back Office Outsourcing.
Read more

Moosic, PA

10 Ed Preate Drive
Moosic, PA 18507
50 - 75

See All Locations (4)

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JURISolutions Legal

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Philadelphia, PA

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Compliance Consulting +2 services

20% Corporate Law

20% Litigation Support Services

JURISolutions Legal is a Business Consulting company located in Philadelphia, Pennsylvania and San Francisco, California. Their services include Business Consulting and Back Office Outsourcing.
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Boilerplate

Not yet reviewed

$10,000+

$100 - $149 / hr

10 - 49

Conshohocken, PA

Services provided

100% Document Digitization & Management

Boilerplate is a Document Digitization & Management company. They specialize in Document Digitization & Management and were founded in 2019. The company is located in Conshohocken, Pennsylvania.
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The Prospecting Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Pittsburgh, PA

Services provided

70% Sales Outsourcing

20% Call Center Services

10% Customer Service Outsourcing

Sales Outsourcing company The Prospecting Center was established in 1992. The firm provides Sales Outsourcing and Call Center Services.
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MOS Tech Labs LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Scranton, PA

Services provided

20% Pay Per Click

20% Search Engine Optimization

20% Social Media Marketing +4 services

10% Back Office Outsourcing

10% Email Marketing

10% Mobile App Development

10% Sales Outsourcing

MOS Tech Labs LLC is a social media marketing agency. Launched in 2020, the agency offers Social Media Marketing and Search Engine Optimization.
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First Choice Telephone Answering Service

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Pittsburgh, PA

Services provided

100% Call Center Services

First Choice Telephone Answering Service is a telephone answering service. Their midsize team is in Pittsburgh, Pennsylvania. Their services include Call Center Services.
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Signals & Scale

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Hershey, PA

Services provided

80% Sales Outsourcing

5% Business Consulting

5% Demand Generation Marketing +2 services

5% Email Marketing

5% Other Digital Marketing

Signals & Scale is a Sales Outsourcing company. They provide Sales Outsourcing and Email Marketing and are headquartered in Hershey, Pennsylvania.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 HelpSquad

2 Superhuman Prospecting

3 Specialty Answering Service

4 Outsourcing Business Solutions

5 Patient Connect

6 Integra Global Solutions

7 Virtual Assist USA

8 AnswerFront

9 Diskriter

10 KPInterface, Inc.

11 PCMSI

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 11 Pennsylvania BPO Services

HelpSquad

$1,000+

< $25 / hr

250 - 999

Doylestown, PA

Ability to deliver

35.3/40.0

17.6/20 Reviews

8.7/10 Clients & Experience

9/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Superhuman Prospecting

$1,000+

$25 - $49 / hr

10 - 49

Norristown, PA

Ability to deliver

32.5/40.0

18.8/20 Reviews

8.6/10 Clients & Experience

5.2/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Specialty Answering Service

Undisclosed

Undisclosed

10 - 49

King of Prussia, PA

Ability to deliver

30.7/40.0

15.6/20 Reviews

8.5/10 Clients & Experience

6.6/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Outsourcing Business Solutions

$1,000+

< $25 / hr

50 - 249

Philadelphia, PA

Ability to deliver

31.9/40.0

16.2/20 Reviews

9.8/10 Clients & Experience

6/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

View Profile Visit Website
Patient Connect

$5,000+

$25 - $49 / hr

50 - 249

Fullerton, PA

Ability to deliver

20.2/40.0

16.2/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

80% Back Office Outsourcing

20% Other

View Profile Visit Website
Integra Global Solutions

$1,000+

< $25 / hr

1,000 - 9,999

Wexford, PA

Ability to deliver

24.1/40.0

18.2/20 Reviews

0/10 Clients & Experience

5.9/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

View Profile Visit Website
Virtual Assist USA

Undisclosed

$25 - $49 / hr

10 - 49

Pittsburgh, PA

Ability to deliver

24.3/40.0

14.6/20 Reviews

0/10 Clients & Experience

9.7/10 Market Presence

Service focus

60% Back Office Outsourcing

40% Other

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AnswerFront

$1,000+

$25 - $49 / hr

10 - 49

Philadelphia, PA

Ability to deliver

22.3/40.0

16.4/20 Reviews

1.3/10 Clients & Experience

4.6/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Diskriter

$10,000+

$50 - $99 / hr

50 - 249

Pittsburgh, PA

Ability to deliver

23.4/40.0

16.2/20 Reviews

1.4/10 Clients & Experience

5.8/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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KPInterface, Inc.

$1,000+

$100 - $149 / hr

10 - 49

Royersford, PA

Ability to deliver

24.5/40.0

16.6/20 Reviews

0/10 Clients & Experience

7.9/10 Market Presence

Service focus

15% Back Office Outsourcing

85% Other

View Profile Visit Website
PCMSI

Undisclosed

Undisclosed

10 - 49

Erie, PA

Ability to deliver

12.6/40.0

6.4/20 Reviews

0.6/10 Clients & Experience

5.6/10 Market Presence

Service focus

100% Back Office Outsourcing

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PRWTech

$1,000+

< $25 / hr

250 - 999

Philadelphia, PA

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Back Office Outsourcing

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SalesRoads

$5,000+

Undisclosed

50 - 249

Philadelphia, PA

Ability to deliver

37/40.0

17.4/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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Partnerize

Undisclosed

Undisclosed

250 - 999

Forty Fort, PA

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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Suntec Group

$1,000+

$25 - $49 / hr

250 - 999

Canonsburg, PA

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

65% Back Office Outsourcing

35% Other

View Profile Visit Website
CMC

$1,000+

< $25 / hr

50 - 249

Pittsburgh, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Automated Health Systems, Inc.

Undisclosed

Undisclosed

250 - 999

Pittsburgh, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Back Office Outsourcing

30% Other

View Profile Visit Website
AllianceOne

Undisclosed

Undisclosed

1,000 - 9,999

Plymouth Meeting, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Philadelphia Medical Billing Services

Undisclosed

Undisclosed

250 - 999

Philadelphia, PA

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Company Voice, LLC

Undisclosed

Undisclosed

50 - 249

Blue Bell, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Axion Data

$1,000+

< $25 / hr

50 - 249

Bethel Park, PA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

View Profile Visit Website
Lock & Key Shop

Undisclosed

Undisclosed

10 - 49

Philadelphia, PA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

View Profile Visit Website
Parker Locksmith Store

Undisclosed

Undisclosed

10 - 49

Philadelphia, PA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

View Profile Visit Website
Amber Locksmith Store

Undisclosed

Undisclosed

10 - 49

Broomall, PA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

View Profile Visit Website
Universal Locksmith Store

Undisclosed

Undisclosed

10 - 49

Philadelphia, PA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

View Profile Visit Website
Keystone Locksmith Shop

Undisclosed

Undisclosed

10 - 49

Pittsburgh, PA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

55% Back Office Outsourcing

45% Other

View Profile Visit Website

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Why Trust Clutch

List of the Top 11 Pennsylvania BPO Services

Latest BPO Articles

Can AI Replace Financial Service Providers?

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