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Top User Research Companies

Understanding your users is the fastest way to create products people love. Clutch connects you with leading user research agencies that turn real user insights into actionable product decisions. Every provider on our platform is vetted through in-depth client reviews, detailed case studies, and a proprietary scoring methodology, so you can focus on partners who deliver measurable impact. Use the filters to sort firms by budget, location, industry focus, and more—whether you need a team in the United States, the United Kingdom, or Canada. Start comparing portfolios, methodologies, and ratings to find the best fit for your next round of user interviews or usability testing.
Ratings Updated: July 18, 2026
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17,311 Companies

User Experience Focus: User Research

List of the Top User Research Firms

  • Dnest Agency Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Madrid, Spain

    Services provided

    16% UX/UI Design
    20% Branding
    15% Custom Software Development +7
    14% Low/No Code Development
    10% Web Design
    5% Business Consulting
    5% Graphic Design
    5% Logo
    5% Mobile App Development
    5% Web Development

    Focus Areas

    25% User Research
    50% UX Strategy
    25% Usability Testing

    Dnest Agency is an UX design agency. Based in Madrid, Spain, the agency was founded in 2016. Their services include UX/UI Design and Custom Software Development.

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    $10,000 Startups (Pre-seed, Seed) $14,000 Startups (Seed, Serie A) Innovative Companies $20,000 Startups (Serie A, Serie B) Innovative Companies

    Digital Product Partner

    Gain access to the capabilities of a digital product team for a flat monthly fee. We are not outsiders. We will be an integrated product team aligned with the strategic vision of your company and oriented to reach your business goals.
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  • ITX Corp. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Rochester, NY

    Services provided

    40% UX/UI Design
    50% Custom Software Development
    10% Web Design

    Focus Areas

    33% User Research
    34% UX Strategy
    33% Usability Testing

    ITX Corp. Is a software development company. The agency is in Rochester, New York. Their team provides Custom Software Development and UX/UI Design.

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  • hydro. Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Sheridan, WY

    Services provided

    10% UX/UI Design
    10% Branding
    10% E-Commerce Development +7
    10% Graphic Design
    10% Logo
    10% Mobile App Development
    10% Print Design
    10% Product Design
    10% Web Design
    10% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Hydro., a branding firm, is headquartered in Sheridan, Wyoming. They provide Branding and Web Design and were launched in 2023.

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  • IONNET CO. Logotype

    4.2 3 reviews
    $10,000+
    $25 - $49 / hr
    10 - 49
    Ho Chi Minh City, Vietnam

    Services provided

    10% UX/UI Design
    25% Digital Strategy
    20% Social Media Marketing +5
    10% AR/VR Development
    10% Advertising
    10% Conversion Optimization
    10% Web Design
    5% Marketing Strategy

    Focus Areas

    20% User Research
    60% UX Strategy
    20% Usability Testing

    IONNET CO. is a digital marketing agency specializing in online marketing, app development, and advertising. With a 100% positive feedback rate, clients praise their ability to meet targets and deliver within budget, although they could benefit from more informative service materials. Approximately 50% of reviewers highlight their enthusiasm and deadline-oriented work style.

    See all 3 projects

    Industry Experience

    IONNET CO. has demonstrated strong expertise in the Manufacturing and Transportation industries, providing effective digital marketing and app development solutions. Clients have praised their ability to enhance brand visibility and successfully achieve project goals, such as app installations. Overall sentiment reflects satisfaction with IONNET's professionalism and collaborative approach, making them a strong candidate for companies in these sectors seeking to boost their digital presence and marketing efforts.

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    Select Industry to see insights

    Manufacturing Transportation

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients commend IONNET CO. for delivering significant value relative to their costs, often highlighting their ability to meet budget constraints while achieving impactful results. One client noted a $55,000 investment led to successful digital campaigns, emphasizing IONNET's effectiveness within limited budgets. Another mentioned achieving over 3,200 app installations, showcasing their commitment to project goals. Overall, clients express satisfaction with the balance of cost and quality, though some suggest clearer communication regarding service offerings.
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  • 4gency Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    2 - 9
    Beauvais, France

    Services provided

    20% UX/UI Design
    20% Branding
    20% Mobile App Development +2
    20% Product Design
    20% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Founded in 2015, 4gency is a small branding firm. Their team focuses on Branding and UX/UI Design.

    Read more
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  • Lama Media Logotype

    4.9 9 reviews
    $5,000+
    $25 - $49 / hr
    10 - 49
    Wrocław, Poland

    Services provided

    10% UX/UI Design
    40% Web Development
    30% E-Commerce Development +1
    20% Custom Software Development

    Focus Areas

    25% User Research
    40% UX Strategy
    35% Usability Testing

    Lama Media is a web development and digital marketing agency known for creating tailored websites, CRM solutions, and managing online campaigns. Across their reviews, clients consistently praise their project management skills, timely delivery, and professional demeanor. Approximately 90% of reviewers commend Lama Media for their responsiveness and ability to maintain timelines and budgets, highlighting their commitment to client satisfaction and collaborative approach.

    See all 9 projects

    Reviews mention High-quality work

    Clients have consistently praised Lama Media for delivering high-quality work, highlighting their outstanding final products and effective project management. One client noted, 'The final product was outstanding,' while another emphasized the website's quality, stating, 'It was a fantastic relationship, and the quality of the website was great.' Overall, feedback reflects a strong sentiment of satisfaction, with clients recommending their services and finding no areas for improvement.
    • Web Development for Professional Training Company
      5.0 Mar 16, 2023

      The final product was outstanding. Lama Media was a solid partner. No, everything was excellent from our perspective.

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    • Web Development for Sporting Event
      5.0 Oct 18, 2017

      It was a fantastic relationship, and the quality of the website was great. Our team had trouble understanding what we wanted from the website, but Lama Media showed us how to build the perfect website and use the Internet as a tool. We knew that we would like to have a beautiful site, but they said that a beautiful site is nothing when it isn’t perfect as a tool, and they did it.

      Read Full Review
    • Web Development for Sporting Event
      5.0 Oct 18, 2017

      The team was fully focused and engaged in developing these solutions. Without them, this website couldn’t be as perfect as it is.

      Read Full Review
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    Industry Experience

    Lama Media has demonstrated expertise across various industries, including Education, Government, Arts & Entertainment, Utilities, Energy & Natural Resources, Hospitality, and Manufacturing. Their strengths lie in web development, project management, and tailored solutions, consistently receiving positive feedback for quality, reliability, and client communication. Overall sentiment is highly favorable, particularly in Education and Government sectors, where they have positively impacted client engagement and user experience. This makes them a strong candidate for projects in these sectors.

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    Select Industry to see insights

    Human Resources Energy & natural resources Utilities Arts, entertainment & music Sports Education Hospitality & leisure Manufacturing Government

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) $50,000 to $199,999 (3)

    What Clients Have Said

    Clients consistently highlighted Lama Media's competitive pricing and value for money. One client noted, "They delivered exactly as planned" for a project costing around $14,000, emphasizing satisfaction with the final product. Another remarked that Lama Media was chosen for their "best offer from the market" among 10-15 agencies. Overall, feedback indicates strong appreciation for the company's transparency regarding costs and their ability to stay within budget, reinforcing their reputation as a reliable partner.
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    Poland (8) Switzerland (1)
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  • Coder Crew Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Brooklyn, NY

    Services provided

    15% UX/UI Design
    15% Web Development
    10% API Development +6
    10% AR/VR Development
    10% Blockchain
    10% Custom Software Development
    10% DevOps Managed Services
    10% E-Commerce Development
    10% Mobile App Development

    Focus Areas

    33% User Research
    34% UX Strategy
    33% Usability Testing

    Coder Crew is an user experience design agency. Their team is based in Brooklyn, New York and Lahore, Pakistan and focuses on UX/UI Design and Web Development.

    Read more
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  • Skvad Digital Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Budapest, Hungary

    Services provided

    30% UX/UI Design
    35% Web Development
    25% E-Commerce Development +1
    10% Content Marketing

    Focus Areas

    15% User Research
    70% UX Strategy
    15% Usability Testing

    Launched in 2018, Skvad Digital is a web development firm. Their team provides Web Development and UX/UI Design.

    Read more
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  • IST.GrouP Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Services provided

    20% UX/UI Design
    40% Web Development
    25% Web Design +3
    5% E-Commerce Development
    5% Logo
    5% Other Application Development

    Focus Areas

    20% User Research
    50% UX Strategy
    30% Usability Testing

    IST.GrouP, a website development company, is based in Washington DC, District of Columbia and Kyiv, Ukraine. They specialize in Web Development and Web Design.

    Read more
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  • New Beach Co. Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    10 - 49
    Byron Bay, Australia

    Services provided

    20% UX/UI Design
    20% Marketing Strategy
    20% Social Media Marketing +3
    20% Web Development
    10% Low/No Code Development
    10% Web Design

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    New Beach Co. Is a Marketing Strategy company launched in 2006. The team provides Marketing Strategy and Social Media Marketing and is in Byron Bay, Australia.

    Read more
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  • Cybertize Technologies Pvt Ltd Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Ranchi, India

    Services provided

    10% UX/UI Design
    40% Web Design
    10% Low/No Code Development +6
    10% Mobile App Development
    10% Web Development
    5% Email Marketing
    5% Mobile & App Marketing
    5% Social Media Marketing
    5% Video Production

    Focus Areas

    40% User Research
    40% Usability Testing
    20% UX Strategy

    Established in 2019, Cybertize Technologies Pvt Ltd is a web design agency. The team focuses on Web Design and UX/UI Design.

    Read more
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  • _and unicorns Logotype

    _and unicorns

    5.0 2 reviews
    $5,000+
    $50 - $99 / hr
    2 - 9

    Services provided

    25% UX/UI Design
    45% Branding
    25% Content Marketing +1
    5% Logo

    Focus Areas

    35% User Research
    35% UX Strategy
    30% Usability Testing

    _and unicorns specializes in UX/UI design, branding strategy, and web development, providing a comprehensive approach to visual identity and web presence. Reviews highlight their professionalism, timely project delivery, and responsiveness to client needs, with clients expressing satisfaction and no noted areas for improvement. Their friendly and positive work environment also receives commendation, reinforcing their reputation as a reliable partner for UX/UI needs.

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  • Plusdrie Logotype

    Not yet reviewed

    $25,000+
    $100 - $149 / hr
    2 - 9
    Rotterdam, Netherlands

    Services provided

    35% UX/UI Design
    35% Business Consulting
    30% Branding

    Focus Areas

    33% User Research
    34% UX Strategy
    33% Usability Testing

    Plusdrie is an user experience design agency established in 2013. Based in Rotterdam, Netherlands, the team provides UX/UI Design and Business Consulting.

    Read more
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  • Staunch Logotype

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    10 - 49
    Lahore, Pakistan

    Services provided

    10% UX/UI Design
    30% Custom Software Development
    20% AI Development +2
    20% Mobile App Development
    20% Web Development

    Focus Areas

    50% User Research
    25% UX Strategy
    25% Usability Testing

    Software development firm Staunch was launched in 2017. The team specializes in Custom Software Development and Web Development.

    Read more
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  • M1-development Logotype

    5.0 1 review
    $5,000+
    $25 - $49 / hr
    10 - 49
    Düsseldorf, Germany

    Services provided

    10% UX/UI Design
    40% Web Development
    20% Web Design +3
    10% Custom Software Development
    10% Low/No Code Development
    10% Mobile App Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    We are a team of developers, designers and site administrators from Ukraine. Despite the war in our country, we united to create a unique product on Wordpress, WebFlow, OpenCart and other platforms

    Read more
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  • Quandel Staudt Design GmbH Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Frankfurt am Main, Germany

    Services provided

    10% UX/UI Design
    30% Graphic Design
    20% Branding +3
    20% Web Design
    10% Logo
    10% Print Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Quandel Staudt Design GmbH is a small Frankfurt am Main, Germany-based graphic design agency. The team focuses on Graphic Design and Branding.

    Read more
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  • Denman Digital Logotype

    Not yet reviewed

    $25,000+
    $100 - $149 / hr
    10 - 49
    Vancouver, Canada

    Services provided

    20% UX/UI Design
    20% Digital Strategy
    20% Web Design +4
    20% Web Development
    10% Branding
    5% Mobile App Development
    5% Video Production

    Focus Areas

    20% User Research
    60% UX Strategy
    20% Usability Testing

    Denman Digital is a small UX agency located in Vancouver, Canada. The team provides UX/UI Design and Digital Strategy.

    Read more
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  • Design Premiers Logotype

    Design Premiers

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    50 - 249

    Services provided

    10% UX/UI Design
    10% Conversion Optimization
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Logo
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Based in Los Angeles, California, Design Premiers is a midsize Digital Strategy company. Their services include Digital Strategy and Social Media Marketing.

    Read more
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  • Startechup Logotype

    4.8 6 reviews
    $5,000+
    < $25 / hr
    10 - 49
    Cebu City, Philippines

    Services provided

    15% UX/UI Design
    40% IT Staff Augmentation
    15% Custom Software Development +2
    15% Mobile App Development
    15% Web Development

    Focus Areas

    20% User Research
    60% UX Strategy
    20% Usability Testing

    Startechup is a software development company specializing in UX/UI design, offering services such as mobile and web application development with a strong focus on user-centered design. According to reviews, 100% of reviewers commend their exceptional project management, timely delivery, and effective communication. Clients also appreciate their professional team, budget-friendly services, and commitment to high-quality outcomes.

    See all 6 projects

    Reviews mention High-quality work

    Clients consistently commend Startechup for delivering high-quality work. The CEO of ALL IS EVENT highlighted their exceptional professionalism and responsiveness, noting their ability to meet deadlines without compromising quality. Similarly, the owner of an online cosmetic shop praised Startechup for their innovative solutions and creativity, which surpassed previous experiences with other agencies. Overall, the sentiment is overwhelmingly positive, reflecting satisfaction with the quality of work and the team's dedication to client needs.
    • Site & Mobile App Dev for Professional Conference Organizers
      5.0 May 4, 2023

      Another thing that I liked about them was their ability to meet deadlines without compromising their work quality. They have a team of dedicated professionals who are passionate about delivering high-quality software solutions within the given timeframe.

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    Industry Experience

    Startechup has demonstrated expertise across various industries, notably in event management, e-commerce, SaaS, and business services. Clients commend their exceptional project management, effective communication, and ability to deliver high-quality solutions on time. The company is particularly praised for their work in developing mobile applications for conferences and e-commerce platforms, consistently enhancing user engagement and functionality. Overall sentiment is positive, indicating Startechup is a strong fit for clients in the events, technology, and retail sectors.

    Read All Reviews

    Select Industry to see insights

    Other Industry Software IT Services Healthcare Business services

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Startechup's competitive pricing and value for money. One CEO noted that their budget was well accommodated, stating, 'their budget is reasonable, making their services accessible to a broader range of clients.' Similarly, a CTO emphasized 'good value for cost,' which contributed to their startup's sustainability. Overall, feedback reflects a strong sentiment of satisfaction regarding the balance between cost and quality, with clients appreciating the innovative solutions provided within their financial constraints.
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    $1,000 $2,500 $7,500

    UI/UX Design - Web & Mobile

    Our UI/UX design services package is designed to help businesses create intuitive and visually appealing digital experiences. We use a user-centered approach to design, ensuring that the end product meets the needs and expectations of your target audience. With our expertise, we can help you increase user engagement and business success.
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  • Dock Logotype

    5.0 1 review
    $1,000+
    $50 - $99 / hr
    10 - 49
    Gdańsk, Poland

    Services provided

    20% UX/UI Design
    30% Web Development
    25% Web Design +2
    15% Mobile App Development
    10% Low/No Code Development

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    We are a software development company specializing in Web - mostly websites, internet shops, web apps, CMS, and CRM. We are known for simple but beautiful designs. The company started with the main

    Read more
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  • Zyxware Technologies Logotype

    Not yet reviewed

    $50,000+
    $50 - $99 / hr
    50 - 249
    Kulathoor, India

    Services provided

    20% UX/UI Design
    60% Web Development
    20% Application Testing

    Focus Areas

    30% User Research
    55% UX Strategy
    15% Usability Testing

    Zyxware Technologies is a web development company. Founded in 2006, the firm is located in Herndon, Virginia and Kulathoor, India. Their team specializes in Web Development and UX/UI Design.

    Read more
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  • OffSure Software Solutions Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49
    Austin, TX

    Services provided

    20% UX/UI Design
    20% Cloud Consulting & SI
    20% Mobile App Development +3
    20% Web Development
    10% Custom Software Development
    10% Low/No Code Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    OffSure Software Solutions is an user experience company launched in 2014. The firm offers UX/UI Design and cloud consulting & SI, and is small.

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  • Shahruh Technologies (Private) Limited Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Lahore, Pakistan

    Services provided

    10% UX/UI Design
    10% Affiliate Marketing
    10% Branding +7
    10% E-Commerce Development
    10% Ecommerce Marketing
    10% Event Marketing
    10% IT Staff Augmentation
    10% Marketing Strategy
    10% Public Relations
    10% Web Development

    Focus Areas

    45% User Research
    30% UX Strategy
    25% Usability Testing

    Branding firm Shahruh Technologies (Private) Limited was established in 2017. Located in Lahore, Pakistan and Lahore, Pakistan, the team focuses on Branding and Public Relations.

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  • Customer Insight Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Services provided

    100% UX/UI Design

    Focus Areas

    70% User Research
    15% UX Strategy
    15% Usability Testing

    Customer Insight is a London, England-based UX company. They provide UX/UI Design.

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  • Totem Logotype

    Totem

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    50 - 249

    Services provided

    10% UX/UI Design
    40% IT Staff Augmentation
    10% Custom Software Development +5
    10% Mobile App Development
    10% Web Design
    10% Web Development
    5% API Development
    5% E-Commerce Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Totem is an IT staff augmentation company launched in 2009. The company focuses on IT staff augmentation and Web Design, and is midsize.

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  • The Customer Experience Company Logotype

    Not yet reviewed

    $25,000+
    $300+ / hr
    10 - 49
    Sydney, Australia

    Services provided

    15% UX/UI Design
    30% Market Research
    25% Digital Strategy +2
    20% Business Consulting
    10% Low/No Code Development

    Focus Areas

    35% User Research
    35% UX Strategy
    30% Usability Testing

    Market Research company The Customer Experience Company was founded in 2003. The small team specializes in Market Research and Digital Strategy.

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  • Charisol Technology Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Irvine, CA

    Services provided

    20% UX/UI Design
    30% Mobile App Development
    30% Web Development +1
    20% Custom Software Development

    Focus Areas

    50% User Research
    30% Usability Testing
    20% UX Strategy

    Charisol Technology is a website development firm founded in 2015. The company focuses on Web Development and Mobile App Development, and is small.

    Read more
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  • Caba Hub Logotype

    Caba Hub

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    50 - 249

    Services provided

    10% UX/UI Design
    15% Blockchain
    15% Mobile App Development +5
    15% Search Engine Optimization
    15% Web Development
    10% Branding
    10% Digital Strategy
    10% Web Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    SEO company Caba Hub is in Dubai, United Arab Emirates. Their services include Search Engine Optimization and Web Development.

    Read more
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  • MING Labs Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    50 - 249
    München, Germany

    Services provided

    40% UX/UI Design
    40% Business Consulting
    10% Mobile App Development +1
    10% Web Development

    Focus Areas

    35% User Research
    33% Usability Testing
    32% UX Strategy

    MING Labs is an user experience design company. Their team is located in München, Germany and Berlin, Germany and provides UX/UI Design and Business Consulting.

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  • 100xelevate Logotype

    5.0 5 reviews
    $1,000+
    $50 - $99 / hr
    10 - 49
    San Francisco, CA

    Services provided

    20% UX/UI Design
    40% E-Commerce Development
    20% Conversion Optimization +3
    10% Email Marketing
    5% Branding
    5% Search Engine Optimization

    Focus Areas

    30% User Research
    50% UX Strategy
    20% Usability Testing

    100xelevate offers comprehensive services around UI/UX design and Shopify store management and development, tailored to enhance digital platforms. Reviews consistently highlight their professionalism, timely delivery, and exceptional project management, emphasizing their dedication to client satisfaction and attention to detail in user experience design. Their ability to blend technical expertise with creative solutions sets them apart in the field.

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  • HelpBot Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Chicago, IL

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Digital Strategy +7
    10% Graphic Design
    10% Logo
    10% Other Digital Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    50% User Research
    50% UX Strategy

    Founded in 2013, HelpBot is a small Chicago, Illinois-based Digital Strategy company. Their services include Digital Strategy and Social Media Marketing.

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  • CodeCraft Technologies Pvt Ltd Logotype

    Not yet reviewed

    $25,000+
    $25 - $49 / hr
    50 - 249
    Mangaluru, India

    Services provided

    25% UX/UI Design
    35% Mobile App Development
    35% Web Development +1
    5% Application Testing

    Focus Areas

    50% User Research
    30% UX Strategy
    20% Usability Testing

    CodeCraft Technologies Pvt Ltd, a website development company, was launched in 2011. In Mangaluru, India and Bengaluru, India, the team provides Web Development and Mobile App Development.

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  • DOT Indonesia Logotype

    4.9 10 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Jakarta, Indonesia

    Services provided

    15% UX/UI Design
    25% Mobile App Development
    25% Web Development +3
    15% Custom Software Development
    10% Blockchain
    10% Low/No Code Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    DOT Indonesia is a distinguished user experience design company specializing in UX/UI design and digital interface development. Across several projects, they have maintained a 100% positive feedback rate, impressing clients with their attention to detail, creativity, and seamless project execution. Approximately 75% of reviewers highlight their exceptional communication and organized workflow, contributing to improved client engagement and satisfaction.

    See all 10 projects
    4 of 4 UX/UI Design reviews are 5 stars
    3 new reviews for UX/UI Design in past 6 months
    $10,000 – $49,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Web Dev & Design for Building Material Solutions Company

    5.0 — DOT Indonesia developed and designed a custom website for a building material solutions company. The team was responsible for UI/UX design, custom development, testing, deployment, and post-launch Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (4)

    What Clients Have Said

    Clients consistently praised DOT Indonesia for providing good value for their cost, highlighting that their pricing aligned well with budgets while delivering quality results. One CEO noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Overall, the sentiment reflects satisfaction with the balance of affordability and high-quality deliverables, with clients appreciating timely project completion and effective communication throughout the engagement.
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    Indonesia (3) Canada (2)
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  • RabCup Corp. Logotype

    Not yet reviewed

    $50,000+
    $300+ / hr
    2 - 9
    Los Angeles, CA

    Services provided

    20% UX/UI Design
    15% AR/VR Development
    15% Direct Marketing +4
    15% Other Application Development
    15% Video Production
    10% Graphic Design
    10% Other Marketing

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    RabCup Corp. Is an UX design company based in Los Angeles, California and Los Angeles, California. Their services include UX/UI Design and Direct Marketing.

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  • Matee Devs s.r.o. Logotype

    Matee Devs s.r.o.

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    10 - 49

    Services provided

    15% UX/UI Design
    35% Mobile App Development
    20% Web Development +3
    15% Custom Software Development
    10% AI Development
    5% Mobile & App Marketing

    Focus Areas

    45% User Research
    45% UX Strategy
    10% Usability Testing

    Matee Devs s.r.o. Is an app development company. Launched in 2019, the agency is headquartered in Prague, Czech Republic. Their team focuses on Mobile App Development and Web Development.

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  • Brandy Creativity & Technology Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    50 - 249
    San Rafael, Costa Rica

    Services provided

    10% UX/UI Design
    15% Marketing Strategy
    15% Web Development +7
    10% Branding
    10% Content Marketing
    10% Custom Software Development
    10% E-Commerce Development
    10% Web Design
    5% Application Management & Support
    5% Mobile App Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Brandy Creativity & Technology is a Marketing Strategy company established in 2015. Located in San Rafael, Costa Rica, the team specializes in Marketing Strategy and Web Development.

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  • AnswerLab Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Larkspur, CA

    Services provided

    100% UX/UI Design

    Focus Areas

    50% User Research
    25% UX Strategy
    25% Usability Testing

    AnswerLab, an user experience company, was launched in 2004. The team provides UX/UI Design.

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  • Finecortex Logotype

    Not yet reviewed

    $25,000+
    $50 - $99 / hr
    10 - 49
    Barcelona, Spain

    Services provided

    50% UX/UI Design
    40% Custom Software Development
    10% Web Design

    Focus Areas

    25% User Research
    50% UX Strategy
    25% Usability Testing

    Finecortex is an user experience design agency located in Barcelona, Spain. Their services include UX/UI Design and Custom Software Development.

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  • Garaje de Ideas Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    50 - 249
    Madrid, Spain

    Services provided

    100% UX/UI Design

    Focus Areas

    25% User Research
    50% UX Strategy
    25% Usability Testing

    Headquartered in Madrid, Spain, Garaje de Ideas is an UX company. They offer UX/UI Design.

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  • Thinkpublic Logotype

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Services provided

    70% UX/UI Design
    15% Web Design
    5% Advertising +2
    5% Branding
    5% Social Media Marketing

    Focus Areas

    80% User Research
    10% UX Strategy
    10% Usability Testing

    Founded in 2004, Thinkpublic is an user experience design company. Based in London, England, the team provides UX/UI Design and Web Design.

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  • Cognitive Group Logotype

    Not yet reviewed

    $25,000+
    $150 - $199 / hr
    50 - 249
    Montreal, Canada

    Services provided

    20% UX/UI Design
    20% AI Development
    20% Web Development +4
    10% AI Consulting
    10% Custom Software Development
    10% Enterprise App Modernization
    10% Generative AI

    Focus Areas

    50% User Research
    25% UX Strategy
    25% Usability Testing

    Cognitive Group, a midsize UX design agency, is in Montreal, Canada. Their services include UX/UI Design and Web Development.

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  • Index96 Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    2 - 9
    Lennox Head, Australia

    Services provided

    75% UX/UI Design
    25% Web Design

    Focus Areas

    25% User Research
    45% UX Strategy
    30% Usability Testing

    Index96 is an UX company. Their team is based in Lennox Head, Australia and specializes in UX/UI Design and Web Design.

    Read more
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  • commsult Indonesia Logotype

    Not yet reviewed

    $25,000+
    $50 - $99 / hr
    50 - 249
    Tangerang, Indonesia

    Services provided

    14% UX/UI Design
    15% Custom Software Development
    15% Web Development +4
    14% Enterprise App Modernization
    14% Mobile App Development
    14% Other Application Development
    14% Wearable App Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Commsult Indonesia, a midsize custom software development firm, is headquartered in Tangerang, Indonesia. Their services include Custom Software Development and Web Development.

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  • Jellylogic Solutions Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Pune, India

    Services provided

    30% UX/UI Design
    35% Mobile App Development
    35% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Jellylogic Solutions is a small website development company. They provide Web Development and Mobile App Development and were established in 2015.

    Read more
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  • Attach Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    50 - 249
    San Isidro, Peru

    Services provided

    100% UX/UI Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Established in 2002, Attach is a midsize user experience design company. Their team provides UX/UI Design.

    Read more
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  • Tech Cog Pvt Ltd Logotype

    Tech Cog Pvt Ltd

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    10% UX/UI Design
    20% AI Development
    20% ERP Consulting and SI +3
    20% Mobile App Development
    20% Web Development
    10% Social Media Marketing

    Focus Areas

    33% User Research
    34% UX Strategy
    33% Usability Testing

    Established in 2023, Tech Cog Pvt Ltd is a midsize Al Jubayl, Saudi Arabia-based web development company. Their services include Web Development and Mobile App Development.

    Read more
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  • Deltadots Logotype

    Deltadots

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    10% UX/UI Design
    30% Mobile App Development
    20% AI Development +2
    20% Custom Software Development
    20% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Deltadots is an application development company. The Austin, Texas-based company was launched in 2022. Their team specializes in Mobile App Development and Custom Software Development.

    Read more
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  • SpotDev Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    10 - 49
    Bath, England

    Services provided

    20% UX/UI Design
    40% CRM Consulting and SI
    40% Web Development

    Focus Areas

    20% User Research
    80% UX Strategy

    Established in 2022, SpotDev is a small Bath, England-based CRM consulting and SI company. Their team offers CRM consulting and SI and Web Development.

    Read more
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  • STUDIO 3000 Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Köln, Germany

    Services provided

    20% UX/UI Design
    20% Branding
    20% Low/No Code Development +2
    20% Packaging Design
    20% Web Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    STUDIO 3000 is a small branding firm established in 2022. Their team specializes in Branding and Web Design.

    Read more
    View Profile Visit Website
  • Augursoft Logotype

    Augursoft

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49

    Services provided

    15% UX/UI Design
    20% API Development
    20% Mobile App Development +3
    20% Web Development
    15% Web Design
    10% Custom Software Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Web development company Augursoft specializes in Web Development and Mobile App Development. They were established in 2003.

    Read more
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Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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We evaluate service providers using a structured methodology that combines:

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Spaceberry Studio
3 Qubstudio
4 Widelab
5 Momentum Design Lab
6 Excited
7 Cosmos Studio
8 Darly Solutions
9 NetBramha Studios
10 DOOR3
11 Creative Navy
12 Browser London
13 Merge Rocks
14 Linkup ST
15 Neuron

List of the Top 15 User Research Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.6/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% User Research
    80% Other
    View Profile Visit Website
  2. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    38.7/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    56% User Research
    View Profile Visit Website
  3. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39.4/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% User Research
    View Profile Visit Website
  4. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    35% User Research
    50% Other
    View Profile Visit Website
  5. Momentum Design Lab Logotype

    Momentum Design Lab

    $25,000+
    $150 - $199 / hr
    10 - 49
    Palo Alto, CA

    Ability to deliver

    39/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    90% UX/UI Design
    40% User Research
    10% Other
    View Profile Visit Website
  6. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.5/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    35% User Research
    10% Other
    View Profile Visit Website
  7. Cosmos Studio Logotype

    Cosmos Studio

    $5,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    37.1/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    70% UX/UI Design
    50% User Research
    30% Other
    View Profile Visit Website
  8. Darly Solutions Logotype

    Darly Solutions

    $1,000+
    $50 - $99 / hr
    50 - 249
    McKinney, TX

    Ability to deliver

    38.7/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    30% UX/UI Design
    50% User Research
    70% Other
    View Profile Visit Website
  9. NetBramha Studios Logotype

    NetBramha Studios

    $25,000+
    $50 - $99 / hr
    50 - 249
    Bengaluru, India

    Ability to deliver

    36/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    100% UX/UI Design
    50% User Research
    View Profile Visit Website
  10. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.5/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    33% UX/UI Design
    40% User Research
    67% Other
    View Profile Visit Website
  11. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.2/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% User Research
    View Profile Visit Website
  12. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    38.9/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    70% UX/UI Design
    30% User Research
    30% Other
    View Profile Visit Website
  13. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    30% User Research
    40% Other
    View Profile Visit Website
  14. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wrocław, Poland

    Ability to deliver

    38/40.0
    19/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    30% User Research
    View Profile Visit Website
  15. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    100% UX/UI Design
    20% User Research
    View Profile Visit Website
  16. GeekyAnts Logotype

    GeekyAnts

    $10,000+
    $25 - $49 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    35% User Research
    90% Other
    View Profile Visit Website
  17. Capital Numbers Logotype

    Capital Numbers

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    10% UX/UI Design
    35% User Research
    90% Other
    View Profile Visit Website
  18. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    36.1/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% User Research
    35% Other
    View Profile Visit Website
  19. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    37.9/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% User Research
    10% Other
    View Profile Visit Website
  20. Cake & Arrow Logotype

    Cake & Arrow

    $50,000+
    $150 - $199 / hr
    10 - 49
    New York, NY

    Ability to deliver

    38/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    50% UX/UI Design
    40% User Research
    50% Other
    View Profile Visit Website
  21. Dreamten Logotype

    Dreamten

    $25,000+
    $100 - $149 / hr
    10 - 49
    Raleigh, NC

    Ability to deliver

    38.6/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    100% UX/UI Design
    25% User Research
    View Profile Visit Website
  22. Phenomenon Studio Logotype

    Phenomenon Studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Dover, DE

    Ability to deliver

    38/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    25% UX/UI Design
    50% User Research
    75% Other
    View Profile Visit Website
  23. Digital Aptech Logotype

    Digital Aptech

    $1,000+
    < $25 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.3/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% UX/UI Design
    35% User Research
    90% Other
    View Profile Visit Website
  24. U1CORE - UI/UX and Dev Partner Logotype

    U1CORE - UI/UX and Dev Partner

    $25,000+
    $50 - $99 / hr
    10 - 49
    Madrid, Spain

    Ability to deliver

    38.4/40.0
    20/20 Reviews
    9.3/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    90% UX/UI Design
    25% User Research
    10% Other
    View Profile Visit Website
  25. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.6/40.0
    19/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% User Research
    View Profile Visit Website
  26. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    39.8/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    10% UX/UI Design
    30% User Research
    90% Other
    View Profile Visit Website
  27. Qubika Logotype

    Qubika

    $10,000+
    $50 - $99 / hr
    250 - 999
    Austin, TX

    Ability to deliver

    37.7/40.0
    18/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% UX/UI Design
    30% User Research
    80% Other
    View Profile Visit Website
  28. Eleken Logotype

    Eleken

    $10,000+
    $25 - $49 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    37.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    100% UX/UI Design
    25% User Research
    View Profile Visit Website
  29. LeverageUX Design House Logotype

    LeverageUX Design House

    $10,000+
    $50 - $99 / hr
    10 - 49
    Santa Rosa, CA

    Ability to deliver

    34.4/40.0
    16.6/20 Reviews
    10/10 Clients & Experience
    7.8/10 Market Presence

    Service focus

    90% UX/UI Design
    60% User Research
    10% Other
    View Profile Visit Website
  30. Digital Product People (formerly Lighthouse) Logotype

    Digital Product People (formerly Lighthouse)

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    37.9/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% User Research
    10% Other
    View Profile Visit Website

Latest User Research Articles

See all articles
How to Build a UX Strategy That Drives Real User Engagement cover image

How to Build a UX Strategy That Drives Real User Engagement

Updated July 7, 2026
Hannah Hicklen

A UX strategy is a long-term plan for creating user-friendly digital experiences by aligning design, content, and technology with business goals.

UX Product Launch
How to Fix Your Chatbot UI and UX (and Why It Costs You to Wait) cover image

How to Fix Your Chatbot UI and UX (and Why It Costs You to Wait)

Updated June 26, 2026
Jeanette Godreau

Chatbot UI design determines whether users engage or leave. Learn the key UI elements and UX patterns behind a chatbot that converts — backed by Clutch...

UX Scaling
Conversion-Centered Design Systems: Building UI Components That Improve KPIs cover image

Conversion-Centered Design Systems: Building UI Components That Improve KPIs

Updated June 4, 2026
Catherine Schwartz

Learn how conversion-centered design systems improve signups, activation, retention, and checkout completion through clearer UX patterns, stronger...

UX Thought Leadership, Scaling

User Research Agency FAQs

Looking for a user research agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a user research agency, from pricing and services to results and red flags.

Clutch highlights agencies that uncover user needs and behaviors to inform product and experience design twice a year based on a proprietary methodology. The leading user research companies for Fall 2025 include:

  1. Spaceberry Studio

  2. Qubstudio

  3. Goji Labs

  4. AgileEngine

  5. Momentum Design Lab

  6. Widelab

  7. Excited

  8. Infinum

  9. Creative Navy

  10. Slide UX

  11. Darly Solutions

  12. Merge Rocks

  13. GeekyAnts

  14. Capital Numbers

  15. Neuron

A user research company uncovers how real people perceive, use, and feel about a product or service. Using methods like moderated user interviews, diary studies, and usability tests, researchers gather qualitative and quantitative data. They synthesize these findings into clear recommendations that guide product roadmaps, feature prioritization, and UX/UI design decisions.

Typical offerings include:

  1. Discovery workshops & stakeholder alignment
  2. Recruitment and screening of participants
  3. In-depth user interviews and contextual inquiries
  4. Remote and in-person usability testing
  5. Surveys, card sorting, and tree testing
  6. Diary studies, ethnographic research, and field observations
  7. Persona development and journey mapping
  8. Competitive and heuristic analysis
  9. Reporting, data visualization, and executive presentations

Many agencies also partner with design or development teams to ensure insights translate into impactful solutions.

Budgets vary by project scope and geography, but Clutch data shows most engagements fall between $10,000–$50,000 USD. Hourly rates range from $75–$200 for senior researchers. Factors that influence price include:

  • Number of participants and sessions
  • Recruitment complexity (B2B vs. consumer)
  • On-site versus remote research
  • Depth of analysis and deliverables required

Obtaining itemized proposals will clarify costs before you commit.

  • Review case studies that mirror your industry or product type.
  • Read verified client reviews to gauge reliability and communication.
  • Confirm they employ mixed methods (e.g., user interviews + analytics) to validate findings.
  • Ask about their participant recruitment process and data privacy practices.
  • Ensure their reporting style—dashboards, read-outs, workshops—matches your team’s workflow.

Shortlisting 3–5 agencies and conducting chemistry calls often reveals the best cultural and methodological fit.

  • Guaranteed results or ROI figures without explaining assumptions
  • Lack of transparency around recruitment sources or incentives
  • One-size-fits-all methodologies that ignore your product lifecycle
  • Deliverables limited to raw data without clear insights or next steps
  • Poor communication cadence or missed deadlines during early conversations If any of these surface, probe deeper or continue your search.

  • Have you conducted studies with a similar target audience?
  • How do you recruit and screen participants?
  • Which methods do you recommend for our goals, and why?
  • What does your timeline look like from kickoff to final report?
  • How will findings be delivered and socialized with stakeholders?
  • Can you share a sample report or presentation deck? Clear answers indicate a mature, process-driven agency.

An outside agency brings fresh perspectives, specialized tools, and unbiased facilitation—especially valuable when internal teams are too close to the product. They can scale research quickly, access hard-to-reach user segments, and provide credible findings that drive stakeholder alignment.

Freelancers are cost-effective for small, well-scoped studies but may lack the bandwidth for large-scale or longitudinal research. Agencies offer multidisciplinary teams of recruiters, strategists, analysts, plus infrastructure for secure data handling and advanced testing labs.

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