This review was updated by the client company on June 22, 2020. The content is below.
Please describe your company and your position there.
We are a telecommunication platform offering a wide range of services. My position is product manager.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Eleken?
We have hired Eleken to create UI/UX design of our platform since we plan to expand.
What were your goals for this project?
There are 2 main goals: to re-design the old UI and to create new UI for new functionality
How did you select this vendor?
We liked the portfolio and existing reviews of Eleken and their initial communication style appealed to us.
Describe the project in detail.
We started our work with sharing the overall vision of the project. The design team performed a research on the described ideas and suggested their implementation vision. Since the project is quite large, we have regular discussions on every new screen/feature, the designers usually come up with several versions and we collaborate on further iterations.
What was the team composition?
We are working with three full-time designers.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The designers are very creative, they never run out of ideas and we always find a proper solution for our UI despite the complexity. Their working discipline allows us keeping on track with the project plans.
How effective was the workflow between your team and theirs?
Highly effective. We are always in touch during the working day and can discuss any peculiarities on the go and apply new ideas straight away. They are always there to answer any questions or brain storm another complex solution.
What did you find most impressive about this company?
Their professional approach to the design creation. They are not waiting to be told how to design something, they perform their own research of the topic and dive into the matter completely which results into great outcomes.
Are there any areas for improvement?
There is nothing I can think of.