What evidence can you share that demonstrates the impact of the engagement?
We haven’t officially launched the platform to customers yet due to some of our internal priorities. Currently, the platform is in development and our goal is to go live in the first quarter of 2020. The work they did for us was very systematic, thorough, and detail-oriented. When we looked at their output, it had good quality. The comments we had were relatively minimal.
How did NetBramha Studios perform from a project management standpoint?
We used a combination of tools and mechanisms. They set up Basecamp for us. If the designers had queries, they would send them to us via Basecamp. That also gave us clarity on the progress of the project and the to-do list. For other demonstrations, we used Skype as well as regular face-to-face meetings in their office.
They had a very good project management process in place. When we gave them input, they had a very good process to capture what we told them. They had a very strong internal review process in place.
On a couple of the use cases, we gave them some negative feedback because the code didn’t meet our expectations. However, they were open to our input and quickly worked on it. They also gave us recommendations about the pros and cons of implementing the design. Even now, if we have any doubts or need clarification, we can reach out to them and they are always available to help us.
What did you find most impressive about them?
The quality of work sets them apart. Many people will promise but won’t deliver, but NetBramha delivered everything according to our expectations.
Are there any areas they could improve?
Whenever we gave them feedback, they took it. They’re quite open-minded, and I haven’t seen a situation where they weren’t open to feedback. As long as they follow the latest design trends, maintain their team, and keep doing what they’re doing, it will be great.
Do you have any advice for potential customers?
I think having more communication would definitely help because there is a lot of creative work involved. Have a tight communication loop with them through bi-weekly reviews or regular Skype demos. Using Basecamp allowed us to share information and stay in the loop. If you have good communication with them, I think the team will do a good job.
NetBramha Studios' work was very detail-oriented and meticulous. Their team communicated well via Basecamp and excelled with project management. Available and communicative, their team had a strong internal review process.