Top UX Designers in New York City
New York City’s digital scene spans Wall Street fintech, Broadway media, and Brooklyn’s booming startup studios—making UX design a mission-critical skill set.
Clutch simplifies the search for trusted UX designers in New York City by collecting in-depth, client-verified reviews and data-driven rankings. Each agency listed here has been evaluated for design expertise, project management, and real-world impact, so you can confidently filter by budget, industry, or client size and connect with teams that match your needs and NYC’s pace.
Ready to start? Explore our global directory of Top UX Design Companies, see nearby talent from UX design firms in Boston, or narrow in on NYC UX agencies for healthcare.
Looking for web design expertise? Explore web design companies in New York City.
Need a web development partner instead? Check out our directory of Top Web Development Companies in New York City.
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Featured
What are Featured Providers?
$10,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 12 projectsKingsmen Digital Ventures is a versatile digital interface design company specializing in UX/UI, web development, and custom software solutions. With high ratings and a consistent record of meeting deadlines, 100% of reviewers noted the company's expertise and rapid delivery, while 80% highlighted their exceptional project management and customer-centric approach. Kingsmen's services consistently result in positive outcomes, such as increased transactions, enhanced experiences, and successful product launches.
$25,000+$100 - $149 / hr50 - 249New York, NYServices provided
See all 84 projectsGoji Labs is a versatile company specializing in UX/UI design, development, and digital interface creation. Across their reviews, clients consistently praise their technical expertise, user-centered design approach, and responsive project management. Approximately 80% of reviewers highlight their ability to align project outcomes with client goals, and many appreciate their collaborative and communicative style. Goji Labs excels in delivering high-quality products that exceed expectations.
$25,000+$150 - $199 / hr10 - 49New York, NYServices provided
See all 95 projectsMomentum Design Lab is a distinguished UX/UI design company specializing in user-centered design, digital interface design, and experience design solutions. Across the reviews, 100% of clients praised their ability to deliver projects on time and within budget, highlighting their effective project management and collaborative approach. Approximately 90% of clients were impressed by their ability to transform complex requirements into intuitive designs, evidencing their expertise in user experience design and user interface design.
$25,000+$100 - $149 / hr10 - 49Serves New York City, NYServices provided
See all 39 projectsOrizon Design is a User Experience Design company specializing in UX/UI services, consistently delivering high-quality digital interface design solutions. Reviews reveal a 100% positive feedback rate, highlighting their exceptional project management, creativity, and ability to transform concepts into visually stunning and functional designs. Clients commend Orizon Design for their professionalism, quick iteration, and commitment to user-centered design excellence.
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$1,000+< $25 / hr10 - 49Bernards, NJ
Services provided
See all 2 projectsFunnel Simplified Private Limited is a digital marketing company specializing in branding, lead generation, social media management, and SEO services. The reviews highlight their result-oriented approach and adaptability, with 100% of reviewers praising their effective workflows and lead generation capabilities. However, there is a suggestion for expansion into new geographic markets.
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$10,000+$50 - $99 / hr250 - 999South Brunswick Township, NJ
Services provided
Infragistics Bulgaria, an UX agency, was founded in 1989. The midsize team focuses on UX/UI Design and Custom Software Development.
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Featured
What are Featured Providers?
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 52 projectsNeuron is a prominent UX/UI design company recognized for its expertise in User Experience Design and User Interface Design, offering services such as strategy, design audits, and digital platform design. Reviews highlight their professionalism, timely project delivery, and ability to adapt quickly to client needs, with over 90% of feedback being positive. Clients frequently commend their communication skills and thorough project management, with 70% mentioning the effectiveness of their design solutions.
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 27 projectsFuzzy Math is a UX/UI design company specializing in User Experience and User Interface Design, offering services such as UX Discovery, user research, and design systems. Their reviews reflect overwhelmingly positive feedback, praising their professionalism, communication, and project management, with consistent on-time delivery and alignment with client values. Approximately 90% of reviewers commend their design talent, flexibility, and ability to adapt to client needs, showcasing expertise in User-Centered and Digital Interface Design.
$10,000+$50 - $99 / hr50 - 249Serves New York City, NYServices provided
See all 92 projectsQubstudio is a UX/UI design firm praised for its user-centered design expertise and innovative solutions across multiple sectors. Clients appreciate their collaborative approach and creative problem-solving, with 100% positive feedback mentioning their professionalism and ability to deliver on time. Their designs have led to measurable improvements in engagement and user experience, making them a trusted partner for digital interface design needs.
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$25,000+$100 - $149 / hr10 - 49Princeton, NJ
Services provided
See all 12 projectsProven is a company specializing in social media strategy and consultation. They are praised for their ability to deliver tailored social media strategies, with 100% of reviewers noting their responsiveness and reliability. Approximately 80% of reviews highlight their project management skills and seamless integration with clients' brand guidelines. However, around 20% of reviews mention personnel changes affecting the quality and efficiency of work.
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$1,000+Undisclosed50 - 249Chappaqua, NY
Services provided
Echidna is a Chappaqua, New York-based e-commerce development firm. They specialize in E-Commerce Development and UX/UI Design.
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$1,000+$25 - $49 / hr10 - 49North Bellmore, NY
Services provided
Izla Technologies, a social media marketing company, is headquartered in North Bellmore, New York. The team focuses on Social Media Marketing and Search Engine Optimization.
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$1,000+$100 - $149 / hr10 - 49Piscataway, NJ
Services provided
Get My Sites is a Digital Strategy company. Established in 2005, the team offers Digital Strategy and Social Media Marketing.
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$1,000+< $25 / hr10 - 49Wyandanch, NY
Services provided
See all 1 projectseStore Seller is an e-commerce development company known for delivering comprehensive website solutions. With 100% positive feedback, clients consistently praise their exceptional service, clear communication, and ability to simplify complex concepts. eStore Seller is highly recommended for their professional approach and expertise, particularly under the guidance of Ahson.
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Featured
What are Featured Providers?
$25,000+$150 - $199 / hr10 - 49Serves New York City, NYServices provided
See all 24 projectsSinglemind is a UX/UI design and development firm known for its strong partnership approach and technical expertise. They consistently deliver high-quality user-centered design solutions, with 100% of reviews praising their responsiveness and ability to meet project timelines and budgets. Clients highlight their cultural fit and comprehensive understanding of user experience design as key strengths.
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$25,000+$50 - $99 / hr50 - 249Ossining, NY
Services provided
Integrated Systems Management Inc. Is a midsize software development firm located in Ossining, New York and Ahmedabad, India. Their services include Custom Software Development and UX/UI Design.
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$25,000+$150 - $199 / hr2 - 9Red Bank, NJ
Services provided
Look North Inc. Is a web design agency in Red Bank, New Jersey. They specialize in Web Design and UX/UI Design.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
Sketch Art is a graphic design company. The team provides Graphic Design and Print Design, and the firm is in New York, New York and Lahore, Pakistan.
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UndisclosedUndisclosedFreelancerNew York City, NY
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Launched in 2024, M7 Apps is an user experience design agency. The small team offers UX/UI Design and Web Development.
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UndisclosedUndisclosed250 - 999Manasquan, NJ
Services provided
See all 1 projectsSrijan Technologies Pvt. Ltd. is a software development firm specializing in Drupal-based solutions. Reviewers consistently highlight the company's professional approach, agility, and timely project delivery, with 100% positive feedback on their ability to manage complex projects. While their expertise in Drupal is praised, there is occasional feedback regarding communication challenges due to language barriers. Overall, Srijan demonstrates flexibility and judicious analysis in project execution.
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$1,000+$100 - $149 / hr50 - 249Farmingdale, NY
Services provided
Located in Farmingdale, New York, Underground Studio is an UX design company. They specialize in UX/UI Design and Web Design and were established in 2005.
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$1,000+< $25 / hr2 - 9South Plainfield, NJ
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Mind Blown is a social media marketing company. The South Plainfield, New Jersey-based firm was established in 1996. Their services include Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed50 - 249Bernards, NJ
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Midsize software development firm Hyqoo, is in Bernards, New Jersey. Their services include Custom Software Development and Web Development.
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$5,000+$50 - $99 / hr10 - 49Syosset, NY
Services provided
See all 2 projectsTenX Engineer provides comprehensive e-commerce development services, specializing in creating Shopify stores. Across reviews, clients consistently highlight their expertise in e-commerce, effective project management, and responsiveness. The outcomes noted include significant increases in sales and customer engagement, with clients expressing high satisfaction with the quality and usability of the delivered websites.
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$25,000+$50 - $99 / hr10 - 49Parsippany-Troy Hills, NJ
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Custom software development firm Innopad Technologies Group is in Parsippany-Troy Hills, New Jersey. Their services include Custom Software Development and Enterprise App Modernization.
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$10,000+$50 - $99 / hr50 - 249Norwalk, CT
Services provided
See all 8 projectsOnePlusOne Solutions is a consulting company specializing in UX/UI and user experience design services. Their clients, ranging from logistics to design and technology industries, commend their professionalism, timely delivery, and effective project management. With 100% positive feedback, reviews highlight their ability to enhance user interfaces and experiences, demonstrating reliability and commitment to client satisfaction.
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$5,000+$100 - $149 / hr10 - 49Forest Hill, NY
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Located in Forest Hill, New York, Sheets & Associates is a video production company. They provide Video Production and Social Media Marketing and were founded in 2011.
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$25,000+Undisclosed10 - 49Manasquan, NJ
Services provided
See all 7 projectsUrban Emu is a distinguished UX/UI design company that excels in digital interface design and development. They consistently meet or exceed expectations, as evidenced by overwhelmingly positive feedback highlighting their professionalism, customer service, and innovative solutions. Nearly all reviews emphasize their exceptional quality of work and effective project management, with a minor suggestion for asserting themselves more firmly in decision-making processes.
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$1,000+$100 - $149 / hr2 - 9Harrison, NY
Services provided
Branded Mind, LLC is an IT managed services company. Established in 2018, the agency is located in Harrison, New York. Their services include IT managed services and E-Commerce Development.
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$5,000+$50 - $99 / hr2 - 9East Brunswick, NJ
Services provided
Web design company Glonetex Technologies was launched in 2015. Based in East Brunswick, New Jersey, the team specializes in Web Design and UX/UI Design.
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Undisclosed$100 - $149 / hr10 - 49Melville, NY
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CompuSmart Solutions is a small user experience company established in 2002. Their services include UX/UI Design and Custom Software Development.
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$5,000+$25 - $49 / hr50 - 249Bethpage, NY
Services provided
CodeFruits LLC is an user experience agency in Bethpage, New York and Chandigarh, India. The team provides UX/UI Design and Custom Software Development.
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$5,000+$50 - $99 / hr10 - 49Long Branch, NJ
Services provided
Reytech Infoways PVT LTD is a web development company located in Dubai, United Arab Emirates and Muscat, Oman. Their services include Web Development and Mobile App Development.
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$5,000+$100 - $149 / hr2 - 9New York, NY
Services provided
Founded in 2007, Bullseye Media Solutions is a small New York, New York-based video production company. Their team specializes in Video Production and Social Media Marketing.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
Established in 2016, Broadlink Data Services, LLC. Is a small New York, New York-based web design agency. Their services include Web Design and UX/UI Design.
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UndisclosedUndisclosed2 - 9Astoria, NY
Services provided
Droidox, a small software development firm, is headquartered in Astoria, New York. The team specializes in Custom Software Development and Web Development.
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$1,000+< $25 / hr50 - 249Islandia, NY
Services provided
See all 10 projectsCodment is a User Experience Design company known for its UX/UI and User-Centered Design services. Reviews highlight their consultative approach and impressive project execution, leading to significant business growth. They consistently receive positive feedback, with 100% of reviewers praising their professionalism and client-focused service.
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$1,000+$25 - $49 / hr10 - 49North Brunswick Township, NJ
Services provided
Akkenna Animation and Technologies Private Limited is a custom software development company. Established in 2022, the firm provides Custom Software Development and Web Development.
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$1,000+Undisclosed2 - 9White Plains, NY
Services provided
KRISDODA is a White Plains, New York-based graphic design company. They focus on Graphic Design and Branding and were founded in 2018.
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$10,000+$150 - $199 / hr10 - 49Norwalk, CT
Services provided
See all 4 projectsmilk* is a creative agency specializing in branding, marketing, and design services, with a strong emphasis on personalized client communication and strategic alignment. They excel in delivering projects ahead of schedule, consistently meeting or surpassing industry benchmarks. With 100% positive feedback, clients praise their creativity, detail orientation, and responsiveness, citing their ability to transform stagnant brands and enhance digital presence.
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$5,000+$50 - $99 / hr2 - 9East Brunswick, NJ
Services provided
DevDash Labs, a web design agency, was established in 2022. The small team focuses on Web Design and UX/UI Design.
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UndisclosedUndisclosed10 - 49Stamford, CT
Services provided
SEO CT Experts is a SEO agency. They offer Search Engine Optimization and UX/UI Design and are headquartered in Stamford, Connecticut.
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UndisclosedUndisclosed50 - 249Northport, NY
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Applied Visions, an UX design agency, is headquartered in Northport, New York and Clifton Park, New York. Their services include UX/UI Design and IoT development.
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UndisclosedUndisclosed250 - 999Somerville, NJ
Services provided
Entrans Technologies, an UX agency, was launched in 2019. The firm specializes in UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Garden City, NY
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Koralbyte is an UX company established in 2016. The small team focuses on UX/UI Design and cloud consulting & SI.
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$1,000+$25 - $49 / hr10 - 49Bridgewater, NJ
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See all 1 projectsOzyrah is a software development and digital marketing company focused on helping businesses grow through smart technology and result-driven marketing. We build custom software solutions, websites,
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$10,000+$150 - $199 / hrFreelancerNew York, NY
Services provided
Founded in 2014, Hattan Media LLC is a web design company. The team specializes in Web Design and Mobile App Development and is headquartered in New York, New York.
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UndisclosedUndisclosedFreelancerNew York, NY
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Web Designer 23 is an Advertising company. They focus on Advertising and Branding and are in New York, New York.
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$1,000+$300+ / hr50 - 249South Brunswick Township, NJ
Services provided
In South Brunswick Township, New Jersey, Minimalist Moon is a SEO company. They provide Search Engine Optimization and Web Design and were established in 2012.
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$5,000+$100 - $149 / hr10 - 49Norwalk, CT
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See all 4 projectsJUICE Creative Group is a branding and web development company that excels in crafting customized websites and brand revisions. With 100% positive feedback from reviewers, they are praised for their commitment to quality, delivering projects ahead of schedule, and aligning with client values. While their UX/UI services aren't explicitly mentioned, their strong focus on client satisfaction and flexibility is evident.
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$1,000+$50 - $99 / hr50 - 249Pleasantville, NY
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See all 1 projectsCloud One Developers Inc specializes in creating user-friendly and professional websites, emphasizing UX/UI Design and secure online booking systems. Reviews highlight their expertise, timely delivery, and client-centric approach, resulting in positive customer feedback, increased bookings, and enhanced user engagement. Clients appreciate their excellent quality of work and ongoing support.
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UndisclosedUndisclosed10 - 49Spring Valley, NY
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Evelt is a web design company in Spring Valley, New York. They offer Web Design and UX/UI Design and were founded in 2008.
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$1,000+$25 - $49 / hr2 - 9Stamford, CT
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CipherLogic is an UX design company. Launched in 2021, the company is headquartered in Stamford, Connecticut. Their team provides UX/UI Design and Custom Software Development.
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UndisclosedUndisclosed2 - 9Nyack, NY
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79pxls Graphic Design is an user experience agency. Their small team is located in Nyack, New York. Their team provides UX/UI Design and Graphic Design.
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UndisclosedUndisclosed2 - 9Edison, NJ
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CommiITt, LLC is an user experience design agency. Their small team is in Edison, New Jersey and specializes in UX/UI Design and IT strategy consulting. The company was founded in 2017.
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Undisclosed$100 - $149 / hr50 - 249Norwalk, CT
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Inspira Marketing is an UX design company in Norwalk, Connecticut and Chicago, Illinois. They offer UX/UI Design and Branding and were launched in 2008.
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UndisclosedUndisclosed10 - 49Piscataway, NJ
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Digital Strategy company ElementOne Digital is in Piscataway, New Jersey. Launched in 2016, the team offers Digital Strategy and Web Design.
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$1,000+$50 - $99 / hr50 - 249Plainsboro Township, NJ
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Established in 2019, Damco Digital Inc. Is a social media marketing firm. Their team offers Social Media Marketing and Search Engine Optimization.
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List of the Top 15 New York City User Experience (UX) Agencies
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$25,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
39.4/40.019.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% UX/UI Design10% Other -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$50 - $99 / hr10 - 49New York, NY
Ability to deliver
36.9/40.017.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% UX/UI Design -
$10,000+$100 - $149 / hr2 - 9New York, NY
Ability to deliver
36.2/40.017.4/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
75% UX/UI Design25% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
38/40.018.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
33% UX/UI Design67% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
35.3/40.015.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
30% UX/UI Design70% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
38.1/40.019/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$100,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
38/40.018/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$1,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
34/40.018.6/20 Reviews9/10 Clients & Experience6.4/10 Market PresenceService focus
45% UX/UI Design55% Other -
$25,000+$100 - $149 / hr1,000 - 9,999New York, NY
Ability to deliver
29.1/40.015.6/20 Reviews5.4/10 Clients & Experience8.1/10 Market PresenceService focus
30% UX/UI Design70% Other -
$50,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
36/40.016/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% UX/UI Design60% Other -
$25,000+$150 - $199 / hr2 - 9Brooklyn, NY
Ability to deliver
35.2/40.016.4/20 Reviews10/10 Clients & Experience8.8/10 Market PresenceService focus
50% UX/UI Design50% Other -
$250,000+$200 - $300 / hr250 - 999New York, NY
Ability to deliver
31.9/40.015.6/20 Reviews7.7/10 Clients & Experience8.6/10 Market PresenceService focus
30% UX/UI Design70% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
35.9/40.016.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% UX/UI Design70% Other -
$5,000+$25 - $49 / hr250 - 999New York, NY
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% UX/UI Design90% Other -
$25,000+$100 - $149 / hr10 - 49New York, NY
Ability to deliver
37.1/40.018.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
30% UX/UI Design70% Other -
$100,000+$150 - $199 / hr1,000 - 9,999New York, NY
Ability to deliver
33.1/40.015.8/20 Reviews8.3/10 Clients & Experience9/10 Market PresenceService focus
20% UX/UI Design80% Other -
$75,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
35.6/40.015.6/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$50 - $99 / hr50 - 249New York, NY
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
15% UX/UI Design85% Other -
$50,000+$150 - $199 / hr250 - 999New York, NY
Ability to deliver
39/40.019/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% UX/UI Design90% Other -
$25,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% UX/UI Design90% Other -
$10,000+$100 - $149 / hr250 - 999Brooklyn, NY
Ability to deliver
32.4/40.015.8/20 Reviews9.2/10 Clients & Experience7.3/10 Market PresenceService focus
25% UX/UI Design75% Other -
$5,000+$50 - $99 / hr2 - 9Jersey City, NJ
Ability to deliver
31/40.016.2/20 Reviews9.4/10 Clients & Experience5.4/10 Market PresenceService focus
60% UX/UI Design40% Other -
$5,000+$100 - $149 / hr50 - 249New York, NY
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
10% UX/UI Design90% Other -
$25,000+$50 - $99 / hr250 - 999New York, NY
Ability to deliver
36/40.016.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
15% UX/UI Design85% Other -
$5,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
39.4/40.019.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% UX/UI Design90% Other -
$5,000+$150 - $199 / hr2 - 9New York, NY
Ability to deliver
22.9/40.015.6/20 Reviews2.4/10 Clients & Experience4.9/10 Market PresenceService focus
100% UX/UI Design -
$100,000+$200 - $300 / hr50 - 249New York, NY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% UX/UI Design80% Other -
$10,000+$25 - $49 / hr50 - 249New York, NY
Ability to deliver
33.4/40.016/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
30% UX/UI Design70% Other
Latest User Experience Articles
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Conversion-Centered Design Systems: Building UI Components That Improve KPIs
Learn how conversion-centered design systems improve signups, activation, retention, and checkout completion through clearer UX patterns, stronger...
New York City UX Designer FAQs
NYC-based UX design agencies live and breathe high-stakes product launches. Local designers regularly collaborate with Fortune 500 innovation labs, Madison Avenue marketers, and venture-backed startups—experience that sharpens their ability to translate complex business goals into intuitive digital journeys.
Because many teams work just subway stops from major media outlets and investor networks, they’re adept at rapid feedback cycles and stakeholder presentations. If you need on-site workshops or user testing across diverse demographics, a New York partner provides both proximity and cultural fluency.
Project-based engagements typically start around $25,000 for a focused website or mobile-app redesign. Hourly rates range from $125 – $250, reflecting senior talent, living costs, and agency reputation.
Meanwhile, enterprise-level service providers may propose six-figure budgets that cover discovery, research sprints, interaction design, and iterative usability testing. Startups on tight timelines often negotiate phased scopes—e.g., a two-week design sprint for $15,000—before committing to full product builds.
New York City is home to a diverse pool of brands and businesses that make up its thriving economy. Generally, UX design firms in the city support clients from verticals such as:
• Fintech and banking
• Media, entertainment, and streaming
• E-commerce and retail (fashion, DTC)
• Health tech and biotech
• SaaS and B2B software
• Travel, hospitality, and real estate
• Nonprofit and public sector initiatives
Begin with measurable goals—i.e., higher conversion, reduced churn, stronger accessibility compliance—and shortlist agencies with case studies in similar domains. Review Clutch profiles for client feedback on communication and timeline management; NYC’s fastest-moving markets reward teams that iterate weekly, not monthly.
Schedule chemistry calls to confirm senior designers will stay engaged past kickoff, and ask how they conduct user research in a city with multilingual, multi-device audiences. Finally, validate cultural fit—does the agency’s process sync with your internal dev sprints and stakeholder availability?
- No documented user-research phase or reliance on generic personas
- Overpromising fixed timelines without accounting for stakeholder reviews
- Limited accessibility or WCAG compliance expertise
- Sparse portfolio evidence beyond visual mockups (lack of usability metrics)
- High staff turnover with juniors replacing promised senior leads
- One-size-fits-all pricing that ignores project complexity
Never ignore red flags; while some will feel inconsequential at first, they can lead to headaches and setbacks down the line.