Top Call Center Services & Voice Services in South Africa

Ratings Updated: October 2, 2026

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75 Companies

Country: South Africa

List of the Top South Africa Call Center Companies & Voice Services

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Adaptable
Hugo Inc. has received consistently positive feedback regarding their adaptability across various projects. Clients have noted their ability to quickly scale services to meet evolving demands, as highlighted by one CMO who praised their swift transition from contract signing to pilot launch in just one week. Another client emphasized their remarkable flexibility in managing back-office tasks, contributing to significant operational efficiency. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Hugo's responsive approach and capability to seamlessly integrate into existing operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards. They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Gaming Company

5.0 Aug 17, 2023

The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity. It felt like we were working alongside a team that genuinely cared about the success of our project.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Their flexibility has also been a game-changer for our business; when we need to scale quickly, they make it happen without the red tape I've encountered with other BPO partners. I've been pleasantly surprised by the stability of our Africa-based team – after experiencing high turnover with Philippines BPOs, it's refreshing to work with many of the same faces since day one. Their flexibility has also been a game-changer for our business.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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Reviews mention Professional
Overall, Helpware CX has received positive feedback regarding their professionalism. Clients consistently highlight their team's patience, politeness, and proactive engagement with customers. One client noted, "They are great with our clients," while another emphasized, "The management team is helpful, friendly, and professional." Additionally, a Director of Operations remarked on Helpware's "motivated, professional, and responsive" nature. Such sentiments reflect a strong overall professional demeanor, contributing to successful project outcomes.

Call Center Services for Hotel Booking Software Company

5.0 Aug 21, 2023

The management team is helpful, friendly, and professional. The agents are also adept at what they do and curious to learn more and more about our business.
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Staffing for Article Engagement Specialists

4.0 Oct 5, 2018

Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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Staff Augmentation for Marketing Agency

4.5 Feb 20, 2020

Very effective workflow. We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule. We have regular meetings with our project manager to stay in sync.
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Customer Support for Lifestyle Product Supplier

5.0 Apr 4, 2019

Helpware provides professional support efforts and helped us build a culture in our customer service department. Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles. Every team member is generous with their time, attentive to our requests, and quick to respond to anything. They take great pride in their work.
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Customer Service Outsourcing for Parking Software Company

5.0 Feb 12, 2024

We’ve been impressed by how they deal with clients. They’re patient, professional, and polite. Moreover, they’re constantly building relationships with our client base.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
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More responsive than most other service providers

Helpware CX is very responsive
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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

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SupportYourApp

4.8 87 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

30% Call Center Services

30% Customer Service Outsourcing

20% AI Agents +2 services

15% Back Office Outsourcing

5% Data Annotation Services

SupportYourApp is a customer service center specializing in Contact Center Services, providing comprehensive solutions including Customer Support Services, Phone Support, and Telephonic Support. Across various reviews, clients praised their efficiency and adaptability, with many noting their proactive approach and commitment to client schedules. Approximately 90% of reviews highlighted their ability to handle high volumes of customer inquiries effectively.

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Reviews mention Results-oriented
The feedback from clients highlights SupportYourApp's results-oriented approach as a significant strength. One client noted an increase in customer satisfaction and retention due to the team's effective support, stating they were 'more than satisfied with SupportYourApp's smooth operations.' Another emphasized their quick response times and ability to expand the support team efficiently, leading to improved availability and communication. Overall, clients express a strong appreciation for the measurable outcomes and consistent performance delivered by SupportYourApp.

Customer Support Services for HealthTech Company

5.0 May 13, 2024

The SupportYourApp team is very professional. They are always delivering the promised results on time. Our communication is on-point. We enjoy collaborating with them very much.
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Customer Support for E-Commerce Company

5.0 May 5, 2023

We are now available by phone and WhatsApp for 14 hours / 7 days a week. Our response time is much quicker and customers get answers to their queries in record time. Their ability to expand our support team with the most suitable people who stay for a long time and provide good results no matter the flow.
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3 of 4 reviews are 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 4 times in the past 6 months
SupportYourApp has received positive feedback in recent reviews, highlighting their effective project management and responsiveness. Clients praised their ability to enhance operational efficiency, with one noting a significant increase in ticket resolution from 15 to 40 per month. Another client emphasized the seamless integration of SupportYourApp's team, which allowed for a focused internal team. Overall sentiment reflects high satisfaction with their services, with no significant areas for improvement identified by clients.
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Industry Experience

SupportYourApp has demonstrated expertise across various industries, including Arts & Entertainment, Media, Energy & Natural Resources, Retail, Information Technology, and Financial Services. Feedback highlights their strengths in customer support, effective communication, and adaptability to client needs. Clients appreciate their proactive approach, efficiency in handling inquiries, and ability to scale teams quickly. Overall sentiment is positive, particularly in sectors like IT and Media, where they significantly enhance operational efficiency and customer satisfaction.
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Hospitality & leisure Non-profit Transportation Consumer Products eCommerce HVAC Telecommunications Research Arts, entertainment & music Healthcare Other Industry Social Networking Business services Gaming Software Education Energy & natural resources Manufacturing Fitness Wellness & Fitness Other industries Retail Media Advertising & marketing Information technology IT Services Financial services

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More responsive than most other service providers

SupportYourApp is very responsive
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NXT Consultancy

Not yet reviewed

Undisclosed

$100 - $149 / hr

2 - 9

Boksburg, South Africa

Services provided

20% Business Consulting

20% Marketing Strategy

15% Event Management +3 services

15% Financial Advising & Planning

15% HR Consulting

15% Sales Outsourcing

NXT Consultancy is a Marketing Strategy company launched in 2013. The small team focuses on Marketing Strategy and Business Consulting.
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Kwik Support (Pty) Ltd

Not yet reviewed

$50,000+

$25 - $49 / hr

2 - 9

Cape Town, South Africa

Services provided

20% Call Center Services

20% Cloud Consulting & SI

20% Cybersecurity +2 services

20% IT Managed Services

20% IT Strategy Consulting

Based in Cape Town, South Africa, Kwik Support (Pty) Ltd is an IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI.
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SixEleven Global Services and Solutions, Inc.

4.7 13 reviews

Premier Verified Clutch Guarantee

$1,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

30% Call Center Services

30% Back Office Outsourcing

20% Customer Service Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

six eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.

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Industry Experience

six eleven global services has demonstrated expertise across various industries, including financial services, medical, advertising & marketing, telecommunications, and business services. Clients consistently praise their timely project management, high-quality staffing solutions, and effective communication. The company's strengths lie in their adaptability to specific client needs and commitment to delivering cost-effective services. Overall sentiment indicates that six eleven global services is well-suited for organizations seeking reliable outsourcing and operational support.
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Advertising & marketing Medical Financial services Business services Logistics & Supply Chain Telecommunications Wellness & Fitness Consulting Beauty & Cosmetics

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently praised six eleven global services for its competitive pricing and excellent value for money. Several reviews noted that the company's pricing aligns well with budgets while delivering high-quality services. For instance, one client highlighted that six eleven global services fit their budget and provided good value for cost. Another mentioned that their services helped achieve cost savings without compromising quality. Overall, the sentiment reflects satisfaction with the cost-effectiveness of six eleven global services.
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More responsive than most other service providers

SixEleven Global Services and Solutions, Inc. is very responsive
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United States (7) Canada (1) Malaysia (1) Philippines (1) Singapore (1)

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Simply Contact

4.8 27 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves South Africa

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a specialized provider of Contact Center Services, focusing on Customer Support Services, Inbound Call Center, and Telephonic Support. The company consistently receives high praise for its expertise in handling multi-channel and multi-lingual customer interactions, with 100% of reviewers noting their professionalism and adaptability. Their ability to improve customer satisfaction and reduce response times significantly is frequently highlighted, making them a valuable partner for diverse business needs.

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Reviews mention Easy to work with
Simply Contact has received positive feedback for being easy to work with, as highlighted in multiple reviews. Clients noted their responsiveness and flexibility, with one mentioning that the team was always easy to reach and made necessary adjustments promptly. Another client appreciated their quick adaptation to specific processes and needs, stating that the project was stress-free due to clear communication. Overall, Simply Contact's reliability and ability to maintain a professional tone contributed to a smooth collaboration.

Multilingual Client Support for Customer Service Provider

4.0 May 16, 2022

We have 2 more other outsourced teams/vendors working with us. We used to have 5 and had to let the others go. We kept their team because they are very easy to talk to and easy to deal with. Also they are the only team that has German and Japanese speakers.
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Customer Service Outsourcing for AdTech Company

4.0 Dec 9, 2024

They were reliable, easy to work with, and helped make our support operations run smoothly. Simply Connect managed the project well, delivering everything on time as promised. They were responsive and easy to work with, quickly addressing any questions or adjustments we needed along the way. Their flexibility and clear communication made the whole process smooth and stress-free.
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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Simply Contact has received positive feedback in recent reviews, highlighting their effective customer support management. Clients appreciated the timely delivery of tasks, clear communication, and the reduction in their internal team's workload. Notably, one client mentioned the seamless organization and adaptability of the support team. While there was a suggestion for improved understanding of complex licensing issues, the overall sentiment remains highly favorable, indicating that Simply Contact is a reliable partner for customer support needs.
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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
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Industry Experience

Simply Contact has demonstrated expertise across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and eCommerce. Clients highlight their strengths in customer support, multilingual capabilities, and adaptability to specific business needs. Feedback reflects positive outcomes such as increased customer satisfaction, reduced response times, and improved operational efficiency. Overall, Simply Contact is well-suited for organizations seeking reliable customer service solutions, particularly in tech-driven and service-oriented sectors.
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eCommerce Software Business services Information technology Financial services Education Arts, entertainment & music Retail Hospitality & leisure Human Resources IT Services Telecommunications Advertising & marketing

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Virtual Sales Limited

4.8 22 reviews

Premier Verified

$1,000+

$50 - $99 / hr

10 - 49

Serves South Africa

Services provided

40% Call Center Services

60% Sales Outsourcing

Virtual Sales Limited is a distinguished provider of outbound call center and telemarketing services, specializing in lead generation and appointment setting. With over 90% of reviewers praising their timely delivery and industry expertise, they are noted for strong customer care services and impressive communication. Clients consistently appreciate their proactive project management and the significant impact on sales pipelines, with no significant areas for improvement highlighted.

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Reviews mention Communicative
Overall, client feedback highlights Virtual Sales Limited's strong communicative abilities. Clients consistently noted their responsiveness, clear communication, and the ability to adapt quickly to changing needs. For instance, one client emphasized the team's proactive communication and flexibility in adjusting focus based on feedback. Another client appreciated the regular updates and transparency in reporting, which fostered a collaborative environment. The sentiment surrounding their communication skills is overwhelmingly positive, indicating a reliable and effective partnership.

Sales Outsourcing for Marketing Services Company

5.0 Feb 10, 2023

Virtual Sales has met our deadlines and stayed on budget. Moreover, their communication is great; Andy and his team are very responsive, collaborative, flexible, and great communicators. We communicate mainly via email, although we use the phone sometimes.
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Cold Outreach Strategy for Enterprise Software Vendor Co

4.5 Nov 4, 2024

Yes, they delivered on time and communicated well throughout. Virtual Meeting was our primary form of communication with Virtual Sales Limited. Their personable approach was most impressive.
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Sales Support for Supply Customs Clearance Co

5.0 Feb 20, 2026

They always deliver on time and keep me posted each week of all potential outreach. The communication with us is great and informative.
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Sales Outsourcing for IT Company

5.0 Feb 24, 2026

VSL managed the project with a consistent weekly rhythm and clear communication. They were responsive to changes, adjusted hours and focus when needed, and kept follow-ups moving. What stood out most was how much VSL felt like an extension of our team. They were proactive, easy to work with, and kept outreach moving with a consistent weekly rhythm and clear follow-ups.
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Sales Outsourcing for Telecommunications Company

5.0 Feb 19, 2026

They're very reliable and deliver exactly what they commit to every time. We communicate through virtual meetings. What we appreciate most is Virtual Sales Limited's professionalism, responsiveness, and ability to become fluent in our technology much faster than expected. Their communication is always prompt, their reporting is transparent, and their commitment to helping us hit our growth targets is evident in every interaction.
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2 of 4 reviews are 5 stars

1 new review for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
Virtual Sales Limited has received positive feedback from clients over the past six months, highlighting their effective lead generation and appointment-setting services. Clients appreciate the professionalism and responsiveness of the team, noting improvements in lead quality and the establishment of a structured sales pipeline. The company's ability to adapt to client needs and provide valuable insights has been particularly praised, with one client emphasizing the seamless integration of Virtual Sales Limited into their team. Overall, the sentiment reflects satisfaction with the results and service quality.
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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Virtual Sales Limited's strong value for money and competitive pricing. Feedback indicates that their services fit well within budgets while delivering substantial results, such as generating qualified leads and booking meetings. One client noted, "good value for cost," while another emphasized their impressive output relative to spend. Overall, the sentiment is positive, with many clients expressing satisfaction with the return on investment and the quality of service provided.
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More responsive than most other service providers

Virtual Sales Limited is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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talksure

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Durban, South Africa

Services provided

20% Call Center Services

20% Application Management & Support

20% Conversion Optimization +2 services

20% Insurance Services & Brokers

20% Sales Outsourcing

Talksure is a Conversion Optimization company. Launched in 2010, the firm specializes in Conversion Optimization and Application Management & Support.
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IT GUY

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Louis Trichardt, South Africa

Services provided

10% Call Center Services

15% Custom Software Development

15% Cybersecurity +4 services

15% IT Managed Services

15% IT Strategy Consulting

15% Web Design

15% Web Development

Software development company IT GUY was established in 2008. Based in Louis Trichardt, South Africa, the team provides Custom Software Development and IT managed services.
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LMK Campaigns

Not yet reviewed

Undisclosed

$50 - $99 / hr

2 - 9

Berea, South Africa

Services provided

30% Marketing Strategy

20% Direct Marketing

15% Business Consulting +3 services

15% Email Marketing

10% Market Research

10% Sales Outsourcing

LMK Campaigns is a Marketing Strategy company. They are located in Berea, South Africa. Their team specializes in Marketing Strategy and Direct Marketing.
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illation

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Midrand, South Africa

Services provided

35% Call Center Services

35% IT Strategy Consulting

30% Cloud Consulting & SI

Launched in 2018, illation is an IT strategy consulting company. Located in Midrand, South Africa, the team specializes in IT strategy consulting and Call Center Services.
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BellRinger

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cape Town, South Africa

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Email Marketing +2 services

20% SMS Marketing

20% Sales Outsourcing

BellRinger, an Email Marketing company, was founded in 2019. The team specializes in Email Marketing and Call Center Services and is based in Cape Town, South Africa.
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Valoris Center

4.9 15 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves South Africa

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a company specializing in Contact Center Services, offering a comprehensive suite of solutions, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate a strong emphasis on punctuality, flexibility, and customer care, with over 85% client satisfaction ratings and notable mentions for their proactive and adaptable approach.

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Reviews mention Great team
Clients consistently praise Valoris Center for their exceptional team, highlighting their punctuality and responsiveness. One client noted, 'Everything was very punctual, and the objectives were achieved within the agreed timeframe,' reflecting a strong commitment to project management. Additionally, the quality manager from BRT SPA emphasized the team's impressive reaction time and understanding of customer needs, underscoring the overall sentiment of satisfaction with the team's performance.

Customer Service Outsourcing for Freight Transportation Co

5.0 Mar 27, 2026

Everything was very punctual, and the objectives were achieved within the agreed timeframe. Excellent team.
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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Valoris Center has received positive feedback in the last six months, particularly for their customer support and project management. A client noted their impressive reaction time to needs and the achievement of objectives within the agreed timeframe. The team was praised for their culture fit and value for cost. Overall, clients expressed satisfaction with the outcomes, highlighting improvements in customer experience and CSAT without identifying any areas for improvement.
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Industry Experience

Valoris Center demonstrates versatile expertise across several industries, notably Financial Services, Retail, eCommerce, and Automotive. Clients consistently commend their responsiveness, customer-centric approach, and timely project delivery. In Financial Services, Valoris excels in customer support and satisfaction, achieving high metrics like CSAT and SLA. Retail partners praise their proactive communication and flexibility, while in eCommerce, they efficiently engage customers through appointment-setting services. Overall, Valoris is well-suited for industries seeking robust customer service solutions.
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Other Industry Financial services eCommerce Business services Arts, entertainment & music Consumer Products Automotive Retail Other industries

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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Assistring LLC

5.0 16 reviews

Verified Clutch Guarantee

$1,000+

< $25 / hr

50 - 249

Serves South Africa

Services provided

20% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing +2 services

10% AI Agents

10% HR Outsourcing

Assistring LLC is a proficient provider of Call Center Services, specializing in both Inbound and Outbound Call Center operations, and Customer Support Services. Across reviews, 100% of clients commend their operational efficiency, professionalism, and alignment with company values. Notably, 80% of reviewers highlight their ability to enhance customer satisfaction and integrate seamlessly with existing business processes.

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Reviews mention Efficient
Clients have consistently praised Assistring LLC for their efficiency in managing customer service operations. The Director of Operations at Target highlighted their 'efficient handling of inquiries' and the positive impact on customer satisfaction ratings. Similarly, the Marketing Director of Royal Nawaab commended their team for being 'very efficient' and consistently delivering on time, even during holidays. Overall, the sentiment regarding their efficiency is overwhelmingly positive, indicating a strong capability in meeting client needs promptly.

Call Center Services for Wholesale Retail Company

5.0 Oct 12, 2024

Our collaboration with Assistring LLC resulted in improved customer satisfaction ratings, as a result of their efficient handling of inquiries and provision of support. Their dedication to quality service really impacted Target reputation, resulting in a strong relationship with clients and end-users. The Assistring LLC project management was very efficient. Their easy integration and unique communications have led to a workspace that is more collaborative and effective keeping client service at a high standard.
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Customer Service Outsourcing for Restaurant & Events Company

5.0 Apr 5, 2026

The team was very efficient, delivered everything on time, and was available around the clock to help us at all times, 365 days a year, even on Christmas Day.
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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Assistring LLC has received positive feedback from clients in the past six months, highlighting their exceptional customer service support and effective project management. One client noted a successful reduction in call drop rates from 40% to under 3%, attributing this to Assistring LLC's well-trained staff and responsiveness. The team is praised for their efficiency, on-time delivery, and availability throughout the year, with no areas for improvement identified by the client.
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10 of 11 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Utility Company
5.0 — Assistring LLC provided a utility company's customer service and call center operations support. The team managed incoming customer inquiries, offered technical support, and handled complaints. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (12)

What Clients Have Said
Clients consistently highlighted Assistring LLC's competitive pricing and excellent value for money, emphasizing that their services fit within budget while delivering superior results. One client noted, 'Good value for cost,' while another stated, 'Their professional agents are just great. I am happy with them.' Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services, leading to improved customer satisfaction and operational efficiency across various projects.
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TECHSPEED INC

4.9 18 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves South Africa

Services provided

25% Call Center Services

30% Back Office Outsourcing

25% Content Moderation Services +1 service

20% Customer Service Outsourcing

TECHSPEED INC is a Call Center Services provider specializing in customer support services and data entry. Reviews highlight their exceptional project management, proactive communication, and capacity for scaling operations. They achieve high issue resolution rates and maintain timely deliverables, with 100% customer satisfaction reported. Approximately 90% of reviewers commend their adaptability and commitment to quality and efficiency.

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Reviews mention Proactive
Clients consistently express a positive sentiment regarding TECHSPEED INC's proactive approach. One client noted the company's 'proactive communication and customer-first mindset,' highlighting their ability to anticipate potential issues and provide solutions before problems arose. The team's responsiveness and adaptability were also praised, contributing to a smooth and productive partnership. Overall, clients appreciate the level of ownership and accountability demonstrated by TECHSPEED INC, indicating a strong alignment with project needs.

Customer Service Outsourcing for Home Care Agency

5.0 Sep 29, 2025

What stood out most was their proactive communication and customer-first mindset. They were responsive to our needs, adapting quickly when priorities shifted or when additional support was required. They didn’t just complete tasks — they anticipated potential issues and offered solutions before problems arose. Their team showed genuine commitment to quality and efficiency, which made the partnership feel smooth and productive.
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2 of 2 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Care Agency
5.0 — TECHSPEED INC provides data entry and call center services for a home care agency. The team handles data entry tasks, including renaming, splicing, and entering data. Read more
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently note that TECHSPEED INC offers excellent value for money, with many explicitly stating that their pricing fits within budget and provides good cost-effectiveness. One client emphasized their 'good value for cost' and another highlighted their competitive pricing while delivering high-quality work. Overall, sentiment is positive, with clients expressing satisfaction regarding the balance of cost and the quality of service, often remarking on the company's responsiveness and reliability.
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Boomerang Marketing Solutions

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

75% Call Center Services

15% Sales Outsourcing

10% Customer Service Outsourcing

Launched in 2005, Boomerang Marketing Solutions is an answering service company. Their team specializes in Call Center Services and Sales Outsourcing.
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Boldr.

4.8 10 reviews

$1,000+

Undisclosed

1,000 - 9,999

Cape Town, South Africa

Services provided

15% Call Center Services

50% Customer Service Outsourcing

15% Back Office Outsourcing +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a company specializing in Contact Center Services, providing comprehensive Customer Support Services including Inbound and Outbound Call Center functions. The reviews highlight their ability to integrate smoothly and manage customer interactions effectively, with 100% positive feedback on their adaptability and commitment to client needs. Reviewers commend Boldr.'s project management skills and passion, though some seek more proactive feedback and nimbleness to changes.

See all 10 projects

2 of 3 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Email, Call and Chat BPO Support for Home Goods Company
4.5 — Boldr. provides a home goods firm with BPO services; the client runs training. The partnership has evolved into multiple offshore teams that handle customer interactions via phone calls, live chats, Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently praise Boldr. for their cost-effectiveness and value for money, often noting significant savings. For example, one client reported an annual savings of $6 million due to their partnership. Another highlighted Boldr.'s pricing as fitting their budget while providing great value. Overall, the sentiment reflects that Boldr. delivers high-quality services at competitive prices, making them a preferred choice for businesses seeking effective outsourcing solutions.
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United States (6) Austria (1) Canada (1)

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Cape Town, South Africa

34 Bree Street
Cape Town, South Africa 8001
50 - 75

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Inspiril Marketing Solutions (IMS)

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Sandton, South Africa

Services provided

20% Branding

20% Email Marketing

20% SMS Marketing +2 services

20% Sales Outsourcing

20% Social Media Marketing

Inspiril Marketing Solutions (IMS) is a branding firm. The Sandton, South Africa-based agency was established in 2017. Their team offers Branding and Social Media Marketing.
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Mutual Financial Analysts (MFA)

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Gqeberha, South Africa

Services provided

50% Call Center Services

25% Sales Outsourcing

25% Translation

Mutual Financial Analysts (MFA), a small call center service, is located in Gqeberha, South Africa. The team offers Call Center Services and Translation.
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Skytrax Accounting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Johannesburg, South Africa

Services provided

20% Call Center Services

50% Accounting

10% Back Office Outsourcing +2 services

10% HR Consulting

10% HR Outsourcing

Based in Johannesburg, South Africa, Skytrax Accounting is an Accounting company. The team specializes in Accounting and Call Center Services.
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Beyond Admin

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cape Town, South Africa

Services provided

20% Call Center Services

60% Accounting

20% Corporate Training & Coaching

Beyond Admin is a small Cape Town, South Africa-based Accounting company. The team offers Accounting and Call Center Services.
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We Do Digital

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Pretoria, South Africa

Services provided

20% Sales Outsourcing

20% Search Engine Optimization

20% Social Media Marketing +3 services

20% Web Development

10% Content Marketing

10% Pay Per Click

Launched in 2014, We Do Digital is a small social media marketing firm in Pretoria, South Africa. Their team provides Social Media Marketing and Search Engine Optimization.
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Johnson3 Global Consulting

Not yet reviewed

$25,000+

< $25 / hr

2 - 9

Cape Town, South Africa

Services provided

25% Call Center Services

25% Business Consulting

25% Customer Service Outsourcing +1 service

25% Recruitment Process Outsourcing

In Cape Town, South Africa, Johnson3 Global Consulting is a Business Consulting company. The team provides Business Consulting and Call Center Services.
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The Bigger Byte

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Cape Town, South Africa

Services provided

70% BI & Big Data Consulting & SI

30% Sales Outsourcing

Big data analytics company The Bigger Byte is based in Cape Town, South Africa. They offer BI & big data consulting & SI and Sales Outsourcing and were founded in 2025.
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Bizznet Marketing Solutions

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Centurion, South Africa

Services provided

15% Graphic Design

15% Pay Per Click

15% Sales Outsourcing +4 services

15% Search Engine Optimization

15% Social Media Marketing

15% Web Design

10% Content Marketing

Bizznet Marketing Solutions, a social media marketing company, was launched in 2021. The small team offers Social Media Marketing and Search Engine Optimization.
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Lamqora

4.5 1 review

$10,000+

< $25 / hr

Freelancer

Cape Town, South Africa

Services provided

10% Call Center Services

25% Recruiting

25% Staffing +4 services

15% Recruitment Process Outsourcing

10% HR Outsourcing

10% Sales Outsourcing

5% HR Consulting

Lamqora is a human capital solutions company built to help businesses grow through people.We partner with startups, SMEs, and scaling companies to deliver practical HR services that drive
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Kupa Creative Group

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Cape Town, South Africa

Services provided

20% Web Design

15% Content Marketing

15% Email Marketing +4 services

15% Search Engine Optimization

15% Social Media Marketing

10% SMS Marketing

10% Sales Outsourcing

Kupa Creative Group is a small Cape Town, South Africa-based web design agency. The team focuses on Web Design and Social Media Marketing.
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DUO Marketing + Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Cape Town, South Africa

Services provided

10% Advertising

10% Branding

10% Content Marketing +7 services

10% Media Planning & Buying

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% Video Production

10% Web Development

DUO Marketing + Communications is an Advertising company. They are located in Cape Town, South Africa, and their services include Advertising and Branding.
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Syniq Solutions

Not yet reviewed

Undisclosed

< $25 / hr

Freelancer

Cape Town, South Africa

Services provided

15% Custom Software Development

15% Search Engine Optimization

15% Web Design +5 services

15% Web Development

10% Accounting

10% E-Commerce Development

10% Sales Outsourcing

10% UX/UI Design

Syniq Solutions is a small Cape Town, South Africa-based software development company. The team provides Custom Software Development and Web Development.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Cape Town, South Africa

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Cape Town, South Africa

18 Main Road, Corner Proteao & Main Road, Claremont, Cape Town
Cape Town, South Africa 7708
More than 5k

+27 21 003 1851

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Bizam-sa

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Alberton, South Africa

Services provided

25% Customer Service Outsourcing

25% Email Marketing

25% SMS Marketing +1 service

25% Sales Outsourcing

Bizam-sa is a small Email Marketing company located in Alberton, South Africa. Their services include Email Marketing and Customer Service Outsourcing.
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Sourcefit

4.8 12 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Cape Town, South Africa

Services provided

10% Call Center Services

10% Accounting

10% Back Office Outsourcing +7 services

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Sales Outsourcing

10% Staffing

Sourcefit is a company specializing in Contact Center Services and Customer Support Services, offering solutions like Inbound and Outbound Call Centers. Feedback across reviews highlights a strong value-for-cost proposition and responsiveness, with 67% of reviewers citing positive communication and management practices. Areas for improvement include proactive notification of operational changes. Overall, Sourcefit is considered a reliable partner for BPO tasks.

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3 of 3 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

QA Services for Biometrics Solutions Firm
5.0 — Sourcefit conducts manual testing and QA for a biometrics solutions firm. The team assists in AI data tagging and testing fraud detection services. Read more
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Industry Experience

Sourcefit has demonstrated strong expertise in the Construction, Financial Services, Medical, and Information Technology industries. Clients praise their responsiveness, effective project management, and ability to meet staffing and operational needs swiftly. In Construction, their support in office establishment and estimating processes was highlighted positively. In Financial Services, they facilitated seamless customer service operations and staffing growth. Additionally, in Medical, their staff showed high productivity in revenue cycle tasks. Overall, Sourcefit is well-suited for clients in these sectors seeking reliable staffing and operational support.
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Select Industry to see insights

Medical Logistics & Supply Chain Software Information technology Construction Financial services

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More responsive than most other service providers

Sourcefit is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

Sandton, South Africa

Services provided

10% Call Center Services

45% Back Office Outsourcing

25% Transcription +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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Sandton, South Africa

1st Floor, West Wing, Office 1-9, Norwich Place, 2 Norwich Close, Sandown 2146, Sandton,
Sandton, South Africa 2031

27.10.591.2272

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Ec3

2 Delta-v

3 The Agentsy BPO

4 VA Connect

5 MANGO5

6 Afrishore BPO

7 ARC Business Process Outsourcing

8 Level180

9 HANGAR49

10 Outsource-X (Pty) Ltd

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 10 South Africa Call Center Companies & Voice Services

Ec3

$10,000+

< $25 / hr

50 - 249

Durban, South Africa

Ability to deliver

28.8/40.0

16.6/20 Reviews

7.1/10 Clients & Experience

5.1/10 Market Presence

Service focus

45% Call Center Services

55% Other

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Delta-v

$5,000+

$50 - $99 / hr

10 - 49

Cape Town, South Africa

Ability to deliver

26.6/40.0

15.8/20 Reviews

6.8/10 Clients & Experience

4/10 Market Presence

Service focus

90% Sales Outsourcing

10% Other

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The Agentsy BPO

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Ability to deliver

24.8/40.0

16.2/20 Reviews

3.6/10 Clients & Experience

5/10 Market Presence

Service focus

20% Call Center Services

30% Sales Outsourcing

50% Other

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VA Connect

Undisclosed

Undisclosed

50 - 249

Sandton, South Africa

Ability to deliver

24.3/40.0

17.4/20 Reviews

1/10 Clients & Experience

5.9/10 Market Presence

Service focus

50% Call Center Services

50% Other

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MANGO5

Undisclosed

Undisclosed

250 - 999

Cape Town, South Africa

Ability to deliver

24.2/40.0

16.2/20 Reviews

2.6/10 Clients & Experience

5.4/10 Market Presence

Service focus

25% Call Center Services

25% Sales Outsourcing

50% Other

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Afrishore BPO

$5,000+

< $25 / hr

1,000 - 9,999

Johannesburg, South Africa

Ability to deliver

23/40.0

17.2/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

50% Call Center Services

50% Other

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ARC Business Process Outsourcing

Undisclosed

< $25 / hr

50 - 249

Stellenbosch, South Africa

Ability to deliver

22.8/40.0

16.2/20 Reviews

2.1/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Call Center Services

40% Sales Outsourcing

40% Other

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Level180

$1,000+

$100 - $149 / hr

2 - 9

Randburg, South Africa

Ability to deliver

25/40.0

16/20 Reviews

3.6/10 Clients & Experience

5.4/10 Market Presence

Service focus

35% Sales Outsourcing

65% Other

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HANGAR49

Undisclosed

Undisclosed

10 - 49

Cape Town, South Africa

Ability to deliver

24.7/40.0

14.6/20 Reviews

4.8/10 Clients & Experience

5.3/10 Market Presence

Service focus

25% Sales Outsourcing

75% Other

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Outsource-X (Pty) Ltd

Undisclosed

< $25 / hr

50 - 249

Cape Town, South Africa

Ability to deliver

20.6/40.0

16.6/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

35% Sales Outsourcing

65% Other

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DSG

$1,000+

< $25 / hr

250 - 999

Johannesburg, South Africa

Ability to deliver

15.5/40.0

0/20 Reviews

8.9/10 Clients & Experience

6.6/10 Market Presence

Service focus

10% Call Center Services

90% Other

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CCI Global

Undisclosed

Undisclosed

10,000+

Umhlanga, South Africa

Ability to deliver

5.9/40.0

0/20 Reviews

0/10 Clients & Experience

5.9/10 Market Presence

Service focus

25% Sales Outsourcing

75% Other

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Persuade

Undisclosed

Undisclosed

50 - 249

Cape Town, South Africa

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

80% Sales Outsourcing

20% Other

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Rewardsco

$50,000+

$300+ / hr

10,000+

Durban, South Africa

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

35% Call Center Services

15% Sales Outsourcing

50% Other

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Real Receptionist

$1,000+

< $25 / hr

10 - 49

Cape Town, South Africa

Ability to deliver

7/40.0

0/20 Reviews

2.4/10 Clients & Experience

4.6/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Consumer Links

$1,000+

< $25 / hr

250 - 999

Mount Edgecombe, South Africa

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

25% Call Center Services

25% Sales Outsourcing

50% Other

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2CT Sales Co.

$5,000+

$50 - $99 / hr

50 - 249

Durban, South Africa

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

30% Call Center Services

60% Sales Outsourcing

10% Other

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Telecommunications Academy TA ABC telecommunications

$1,000+

< $25 / hr

10 - 49

Bluff, South Africa

Ability to deliver

4.7/40.0

0/20 Reviews

0.7/10 Clients & Experience

4/10 Market Presence

Service focus

80% Call Center Services

20% Other

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Amalfi Outsourcing

Undisclosed

Undisclosed

50 - 249

Durban, South Africa

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

25% Call Center Services

25% Sales Outsourcing

50% Other

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Ignition CX

Undisclosed

Undisclosed

1,000 - 9,999

uMhlanga, South Africa

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

45% Call Center Services

25% Sales Outsourcing

30% Other

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Skyhigh Global

$1,000+

$25 - $49 / hr

250 - 999

Durban, South Africa

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

90% Call Center Services

10% Other

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Orynex BPO

$1,000+

< $25 / hr

10 - 49

Durban North, South Africa

Ability to deliver

4.1/40.0

0/20 Reviews

0.1/10 Clients & Experience

4/10 Market Presence

Service focus

60% Call Center Services

20% Sales Outsourcing

20% Other

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SkyHigh Global Contact center

$1,000+

< $25 / hr

250 - 999

Durban, South Africa

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

100% Call Center Services

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Growth Partners Global

Undisclosed

$150 - $199 / hr

50 - 249

uMhlanga, South Africa

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

50% Sales Outsourcing

50% Other

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CiQ

$1,000+

< $25 / hr

50 - 249

Mount Edgecombe, South Africa

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

70% Call Center Services

10% Sales Outsourcing

20% Other

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