Assistring LLC

BACKGROUND

Please describe your company and position.

I am the Director of Marketplace of Media Markt

Describe what your company does in a single sentence.

We are a European leader in the consumer electronics market and one of the strongest consumer brands. We have been operating in Poland for over 20 years, setting trends and directing the development of the industry. For our customers, we are a guide to the world of modern technologies. The customer is at the center of our actions, and their satisfaction is our common goal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• Support upselling of extended warranties and complementary products
• Deliver inbound customer support across phone, email, chat, and social media
• Handle inquiries regarding products, orders, complaints, and delivery
• Manage Marketplace-related support
• Provide back-office order and payment management

SOLUTION

How did you find Assistring LLC?

Online Search

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

· Consistent monthly traffic of tens of thousands of inbound calls and hundreds of thousands of minutes handled smoothly.

· Seamless handling of multichannel support across all platforms

· Improved sales performance versus the previous vendor for the same project

· Continuous performance and operational reliability across five years of service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

·Consistent monthly traffic of tens of thousands of inbound calls and hundreds of thousands of minutes handled smoothly.

· Seamless handling of multichannel support across all platforms

· Improved sales performance versus the previous vendor for the same project

· Continuous performance and operational reliability across five years of service

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Assistring has demonstrated excellent operational control, ensuring stable staffing of 50+ agents, full channel coverage, and dynamic volume management. Traffic routing and IVR are fully managed by CCIG.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their multichannel operational scope, sales results, and consistency over several years were unmatched. Their flexibility and ability to co create and optimize processes make them a reliable strategic partner.

Are there any areas for improvement or something Assistring LLC could have done differently?

Service delivery is strong. Their proactive collaboration in co developing processes helped streamline our operations.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of DOWNING

Describe what your company does in a single sentence.

Downing specializes in developing, managing, and investing in high-quality student accommodation and facilities in major universities in the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• At Downing we hired Assistring LLC to help with our customer service and call center operation as we were having challenges with operating it.

SOLUTION

How did you find Assistring LLC?

• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To enhance our call center and customer service operation at Downing. We hired Assistring LLC a call center agency we saw on clutch to oversee our call center operations. With our diverse portfolio of student accommodation, we needed an agency skilled in managing high call volumes and enhancing our customer experience. They offered a range of services, including inquiry management, booking viewings, and handling resident feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Before we collaborated with Assistring LLC, we faced challenges such as lengthy response times and high call volumes which really affected our customer satisfaction score negatively. Since partnering with them, we’ve experienced an significant increase in positive feedback from residents. Their efficient management of inquiries has decreased our average response time , enabling us to focus on our primary business activities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Assistring LLC applied their unique project management skills to our call center operations, ensuring everything aligned with our business goals. Their straightforward communication and frequent updates helped led to a strong relationship between the two agencies, which greatly improved the efficiency and performance of our call center. This teamwork not only enhanced our processes but also created a more productive atmosphere for everyone involved.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were highly impressed with their commitment to providing great service. Their team of experts were well-trained and knowledgeable, and they really cared about our customer's needs. Their ability to quickly adjust and offer unique solutions really improved our experience and made a big difference in our operation.

Are there any areas for improvement or something Assistring LLC could have done differently?

Our experience with Assistring LLC all through the project was good, although there is always room for improvement. Improving their technology for tracking customer interactions could help operations run even more smoothly and provide us with better insights on our customers. Doing this we will have a clear understanding of our customer needs and respond more effectively.

BACKGROUND

Please describe your company and position.

I am the Customer Service Director of HOMEBOX

Describe what your company does in a single sentence.

Homebox is an utility company in London that manage utilities for property managers effectively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

We hired Assistring LLC to help manage and optimize our company's customer service and call center operation effectively.

SOLUTION

How did you find Assistring LLC?

• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At HOMEBOX in London, we recently partnered with Assistring LLC to improve our call center and customer service operations, and we were satisfied with the results. As a utility company, we often face challenges such as high call volumes, customer inquiries about billing and outages, and the need for timely resolution of complaints. 
Assistring LLC took on the responsibility to address these issues effectively. Their team managed incoming customer inquiries related to service interruptions, billing disputes, and general account questions. They provided technical support and handled complaints using effective techniques.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our partnering with Assistring LLC, have gotten us great results. Customer satisfaction ratings have improved remarkably, with a significant reduction in call wait times and an obvious increase in call resolution rates. These results have not only improved our service delivery but have also strengthened customer loyalty and trust, which is important in the utility sector.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Assistring LLC project  management skill was highly effective. We established regular communication through daily check-ins and progress reports, allowing us to quickly adapt our strategies based on real-time feedback. This collaboration fostered a productive environment where both teams could align on goals and address any challenges promptly

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Assistring LLC was their commitment to understanding the unique needs of our utility company. They invested time in learning about our operations and our customer expectations, which enabled them to position their approach effectively. 
Their  problem-solving skills were evident throughout our partnership; when issues came up such as increase in call volume during service outages, their team responded immediately, employing additional resources needed to maintain our service quality.

Are there any areas for improvement or something Assistring LLC could have done differently?

Our experience with Assistring LLC has been very positive although there are a few areas for improvement. Regular performance analytics would help us access their effectiveness and find more opportunities for growth. This would be useful for tracking specific metrics related to common customer service issues in our industry.

BACKGROUND

Please describe your company and position.

I am the Former Group Marketing Director of WHSmith

Describe what your company does in a single sentence.

WHSmith is a global travel retailer with a smaller business located on UK high streets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• We hired Assistring LLC to help us with our call center and customer service operation as we weren't getting good customer ratings from our clients.

SOLUTION

How did you find Assistring LLC?

• Online Search
• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WHSmith partnered with Assistring LLC to help with our customer service and call center outsourcing. They helped us elevate our customer experience. Initially, we consulted them to determine the best approach for our customer support needs and we eventually opted for their total service package. Their team analyzed our existing customer service processes and identified areas for improvement. Assistring LLC proposed unique solutions for our customer support operations, including customer service team training and diverse call center services for us, including customer inquiries, issue resolution, order processing, technical support,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Collaborating with Assistring LLC has made WHSmith achieve remarkable success in the customer service and welfare operation. Our customers report higher satisfaction scores as a result of fast resolution times and efficient communication. Our response time decreased significantly, allowing for more efficient management of customer inquiries. Also our Customer complaints have really decreased leading to an increase in Sales and improvement in our customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Assistring LLC project management was highly effective as our collaboration with them resulted in remarkable change in the rate at which we operate. Their team maintained clear communication channels, providing regular updates and efficiently addressing our challenges and concerns. This effective approach ensured easy integration of their services into WHSmith operations.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were highly impressed with Assistring LLC throughout the project. They demonstrated commitment to customer satisfaction and placed our customers in high esteem. Their team understood our business processes and positioned their services to fit our brand values and objectives their team’s attitude towards the project is highly impressive. All through the project , they didnt let challenges or obstacles affect their performance instead they found new ways to increase efficiencies and exceed targets.

Are there any areas for improvement or something Assistring LLC could have done differently?

No, we’re very satisfied with Assistring LLC. Their team worked hard ensuring they accomplish our goals. Throughout the project, Assistring LLC demonstrated exceptional capabilities that far surpassed our expectations they demonstrated the ability to balance unique techniques with practical solutions, ensuring our objectives were seriously dealt with and they exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Chief Customer Officer of Krispy Kreme

Describe what your company does in a single sentence.

The name of my company is Krispy Kreme we are a retailer of premium, high quality doughnuts and coffee. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• We hired Assistring LLC to help with our call center and customer service operation for more efficiency and productivity.

SOLUTION

How did you find Assistring LLC?

• Online Search
• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The customer service team at Krispy Kreme partnered with Assistring LLC for customer service and call center outsourcing. They helped us elevate our customer experience. Initially, we consulted them to determine the best approach for our customer support needs. We opted for their total service package. We went through the typical stages of implementation and their team analyzed our existing customer service processes and identified areas for improvement. Assistring LLC developed  unique solutions for our customer support, including agent training and diverse call center services for us, including customer inquiries, issue resolution, order processing, technical support, etc. Through this partnership, we enhanced our customer satisfaction ratings and improved our customers shopping experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our decision to partner with Assistring LLC is one of the best decision Krispy Kreme has ever made. Partnering with Assistring LLC has made us achieve remarkable success in customer experience enhancement. Our customers report higher satisfaction scores due to fast resolution times and efficient communication.As our response time decreased significantly, allowing for more efficient management of customer inquiries. Also our Customer complaints have decreased significantly, reflecting improved product quality and excellent support. Sales have also increased due to the improved customer experience, enhancing business growth and sales revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Assistring LLC project management skill was quite excellent as our collaboration with Assistring LLC resulted in significant change in our operation efficiency rate. Their team maintained open communication channels, providing regular updates and efficiently addressing our challenges and concerns. This effective approach ensured easy integration of their services into Krispy Kreme retail operations.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Assistring LLC's performance was excellent all through the project which we were highly impressed about. We were highly impressed with Assistring LLC commitment to quality and customer satisfaction. Their team understood our business processes and positioned their services to fit our brand values .Their team resilience attitude towards the project is highly impressive. All through the project , they didnt let challenges or obstacles affect their performance. Their team of experts found new ways to increase efficiencies and exceed targets.

Are there any areas for improvement or something Assistring LLC could have done differently?

We didnt identify any room for improvement we were highly satisfied with Assistring LLC. Their team worked hard ensuring they accomplish our goals. Throughout the project, Assistring LLC demonstrated exceptional capabilities that far surpassed our expectations they demonstrated the ability to balance innovative thinking with practical solutions, ensuring our objectives were seriously dealt with and they exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Vice President of Operations of Venus Fashion Inc

Describe what your company does in a single sentence.

Venus Fashion is a retail stylish apparel brand that creates on trend designs in womens clothing, swimwear and Lingerie.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• We hired Assistring LLC to help manage our call center and customer service operation to improve the efficiency of our customer service team in the company.

SOLUTION

How did you find Assistring LLC?

• Online Search
• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistring LLC played a vital role in the Venus Fashion Inc call service operation as a result of collaborating with their customer service team, portraying efficient scope of work and techniques. They took the responsibility of responding to client inquiries, supervising order processing, product Information and recommendations,  24/7 customer support and resolving issues with determination of ensuring customer satisfaction. Assistring LLC also improved The Venus Fashion INC'S communication channels and ensured a high level of professionalism throughout the duration of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Venus Fashion Inc was able to achieve a very remarkable result as a result of collaborating with Assistring LLC. The Assistring LLC use of unique techniques and solutions on our call center services  resulted in reductions in client wait times, which increased our customer satisfaction ratings. Assistring LLC showed their commitment to quality service by going extra mile to ensure we get desired results . The increase in our Customer satisfaction ratings is a significant improvement as a result of collaborating with Assistring LLC.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are hghly satisfied with Assistring LLC project management it was highly effective. The mode of Communication with them were smooth and effective, and Assistring LLC displayed a thorough understanding of our business goals and objectives. Their team adapted so quick to our processes, ensuring that their services were integrated into our customer service operations. 

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Assistring LLC committment to excellence and ability to always meet and exceed our expectations really impressed us.Their team of experts portrayed a detailed understanding of goals and objectives, allowing them to develop unique solutions that met with our demands at Venus Fashion INC. The team of Venus Fashion Inc really commend Assistring LLC on their strong support and efficient performance.

Are there any areas for improvement or something Assistring LLC could have done differently?

Although Assistring LLC provided highly remarkable service which we greatly commend them for, we identified room for improvements to boost their operation efficiency. We suggest they improve their operations by adopting strategic approach, cloud-based solutions, and real-time analytics which will enable them to easily manage high demands, boost customer satisfaction, and optimize their operations.

BACKGROUND

Please describe your company and position.

I am the Director of Service Operations and Customer Retention of GEICO

Describe what your company does in a single sentence.

GEICO is a Government Employees Insurance Company which offers a variety of insurance such as vehicle, property, business, life, umbrella, travel, pet, jewelry and more. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?
Assistring LLC was hired to handle GEICO customer service operation and call center which they handled effectively.

SOLUTION

How did you find Assistring LLC?

• Online Search
• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistring LLC provided GEICO with a call center service solution that effectively handled customer enquiries, claims processing, policyholder support, follow-up calls, and customer retention. 
The Assistring LLC team's unique approach and techniques portrayed their deep understanding of the insurance industry. They ensured that their services aligned with GEICO customer service objectives throughout the project period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our decision to partner with Assistring LLC resulted to an increase in our customer satisfaction ratings. Their team played an important role in enhancing our service delivery. 
Through their unique techniques and solutions, we were able to effectively address customer concerns, enhance the efficiency of our customer service operation, and promote long term relationships with our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent as we had a smooth and efficient workflow with Assistring LLC. Our collaboration with them was characterized by an efficient communication , which was important in the execution of our projects. 
The team's dedication to meeting our specific needs and their approach to addressing challenges made a huge impact on the success of our collaboration

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by Assistring LLC's performance throughout our partnership with them. Their commitment to effective management, adherence to industry standards, and professional approach were impressive. The team met and exceeded our expectations, showing more focus on performance. 
Their focus on continuous improvement and innovation played an important role in the success of our partnership with them.

Are there any areas for improvement or something Assistring LLC could have done differently?

Assistring LLC performed exceptionally well throughout our partnership with them. Their team exceeded our expectations in all aspects of the project. However, there is always room for improvement. 
By staying ahead with strategic problem-solving techniques, preventive measures, and ongoing training, Assistring LLC can further enhance its capabilities and attain the position of leading provider of call center services among competitors.

BACKGROUND

Please describe your company and position.

I am the Director Of Operations of The Boca Raton

Describe what your company does in a single sentence.

The Boca Raton, a waterfront acres, is a private, gated Resort which provides a year-round escape for its members and guests.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• The Boca Raton partnered with Assistring LLC to help with our customer service operation efficiency.

SOLUTION

How did you find Assistring LLC?

• Online Search
• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistring LLC provided call center service for BOCA RATON, including customer inquiries, issue resolution, bookings,reservations and technical support. Their services were effectively integrated into our daily operations and the team demonstrated a strong understanding of the industry and delivered services which aligned with our objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our Partnership with Assistring LLC has led to a positive change in the customer service operations of The Boca Raton, in the course of the project BOCA RATON had an increase in Customer Satisfaction rating, reduction in abandoned calls, and an increase in sales revenue. The Assistring LLC team exceeded our expectations, increasing customer loyalty and improving our brand perception.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Assistring LLC project management was impressive. Our team's operation with Assistring LLC was effective. They had good communication channels, provided regular updates, and showed a strategic approach. Their ability to integrate their service into our customer service operations demonstrated a remarkable understanding of BOCA RATON objectives.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Assistring LLC impressed us with their exceptional customer service, innovative technologies, and high service standards.Their unique approach enhanced our operations, productivity, and provided authentic analytics on our customers. And still maintained our customer service standard doing this.

Are there any areas for improvement or something Assistring LLC could have done differently?

We had an excellent experience with Assistring LLC all through, but improvements could be made in two areas which are adopting strategic foresight to challenges and proposing innovative solutions. Also dependance on modern technology to boost performance and reduce response times this will make their call center service more efficient.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of TARGET

Describe what your company does in a single sentence.

Target is the name of my company one of the world's most recognized brand and one of America's leading retailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• We hired Assistring LLC in order to provide effective call center services that managed customer inquiries, processed inbound/outbound calls.

SOLUTION

How did you find Assistring LLC?

• Online Search
• Referral
• Clutch Site

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Target partnered with Assistring LLC in order to provide effective call center services that managed customer inquiries, processed inbound/outbound calls they responded smoothly at all times with all professionalism. Their unique approach to our needs demonstrated their deep understanding of the retail industry, which aligned with our needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with Assistring LLC resulted in improved customer satisfaction ratings, as a result of their efficient handling of inquiries and provision of support. Their dedication to quality service really impacted Target reputation, resulting in a strong relationship with clients and end-users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Assistring LLC project management was very efficient. Their easy integration and unique communications have lead to a workspace that is more collaborative and effective keeping client service at a high standard. 

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Assistring LLC has the best performance. Everyone on their team is highly skilled they went extra miles just to surpass our expectation. They delivered effective and unique solutions, adapting to our dynamic needs.

Are there any areas for improvement or something Assistring LLC could have done differently?

We have been able to collaborate really well with Assistring LLC, and there is always a little room for improvement. It would help to have more defined procedures and training aides. Frequent reviews and feedback sessions will improve the relationship, helping both parties to be on track with goals.