Assistring LLC

BACKGROUND

Please describe your company and position.

I am the Business Owner of Amaze Wholesale

Describe what your company does in a single sentence.

Amaze Wholesale is a leading wholesale company based in Nh, USA. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• Customer Service
• Website
• Social Media Management
• Sales

SOLUTION

How did you find Assistring LLC?

Google Search

Why did you select Assistring LLC over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• AssistRing is very professional in terms of customer service and they have provided good email, chat and live call support.
• Their work has increased my revenue because every customer is now happy when they purchase from us. 
• HTye have also made good email marketing templates and other customer onboarding templates for positive customer experience. 
• Assistring LLC's live call support is the best thing I ever did for my company. 
• I have customers calling from 5 different countries and they all have different time zones. 
• AssistRing provides me 24/7 support and their professional agents are just great. I am happy with them.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The customer return rate increased very high and in a short time. 
• Most of the orders that were left in that cart were receiving calls and live support so they made their purchase. 
• My revenue increased significantly and now I don't have to wake up at night to answer customers because Assistring is giving me 24/7 service. 
• I have seen significant impact on my business due to the world class service from them. Every customer is happy and every call gets picked in less than a minute.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The services they are providing are 24/7.
• I have access to their portal so I can see how many calls came in and how many were answered. 
• All the recordings are also in the software so I can listen to what they talked and how they talked. 
• They have a good ticketing system that allows me to check if I need to reply to that email. 
• I am satisfied with AssistRing.  

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Their 24/7 support.
• their cheap call rates.
• better service, account manager is assigned to me.
• their software especially.
• their new ideas which they sent weakly to increase my business value.
• Better email templates.
• live support to my customers who need help placing an order.

Are there any areas for improvement or something Assistring LLC could have done differently?

AssistRing has made a good onboarding process and their software is good. From my side, everything is good and there is no need for more improvement.   

BACKGROUND

Please describe your company and position.

I am the Director, of Photography Studio

Describe what your company does in a single sentence.

Portrait photography studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• Convert Leads
• Book Clients
• Grow Revenue

SOLUTION

How did you find Assistring LLC?

Online Search

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Assistring to move our bookings department out of Australia and into the Philippines. The goal was to build a team of skilled salespeople who could convert a mix of leads into clients. Deliveribles include:

1. Total Sales

2. Conversion rate

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome measured was total sales.

Assistring helped us grow our annual sales from $4M per year to $8M leading to new locations for our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Assistring are extremely reliable when it comes to project management. They always go above and beyond for us, whether it's recruitment, campaign management, HR or training. They always deliver on time and exceed our expectations. 

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find most impressive about Assistring LLC is the quality of service and care that they provide not just to us as a client but also to our staff there in Cebu. They are always running fun events and activities to build a strong team culture and attract the best talent. 

Are there any areas for improvement or something Assistring LLC could have done differently?

No areas of improvement for now.

BACKGROUND

Please describe your company and position.

I am the Group Marketing Manager, of Westgate Shopping Mall

Describe what your company does in a single sentence.

Westgate, Nairobi's premier shopping mall is East Africa's finest shopping and leisure destination.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• Ensure a seamless and positive customer experience.
• Provide support to more channels based on customer feedback.
• Provide the same quality of support as our internal team.

SOLUTION

How did you find Assistring LLC?

Online Search

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistring LLC with a team of 10 dedicated agents, has successfully enhanced customer support for our company. They helped us increase the number of channels that we can provide support including email and live chat. They also created an FAQ reducing the overall number of tickets which allowed us to decrease our response time by 40%. Assistring provides dedicated customer support agents to handle interactions via chat and email. Agents undergo comprehensive training on our products, policies, and customer engagement strategies. Key Deliverables: 24/7 customer support. Respond to all tickets in less than 2 hours Continuous process improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer Satisfaction: Scores improved from 75% to 90% within the first six months. First Contact Resolution: Achieved an 85% resolution rate, exceeding our benchmarks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Proactive Team: Assistring consistently demonstrated a proactive approach to finding solutions and improvements before we even asked. This proactive mindset contributed to the success of our support operations.

Responsiveness: The team responded promptly to our needs and consistently delivered on time.

Transparent Communication: Regular updates and transparent communication helped maintain a smooth collaboration.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Proactive Team: One of the standout features of working with Assistring is their proactive approach to problem solving and process optimization. They were dedicated to finding solutions and improvements before we even approached them. 

Friendliness and Training: The team was not only well trained but also friendly and easy to talk to. This made collaboration smooth and ensured a positive working relationship.

Cultural Competency: Assistring's agents showed cultural competency, adapting their We met with (Account Executive) who was very helpful and extremely kind. It made us comfortable that they had previously worked with other healthcare/pharma companies.communication to suit our diverse customer base.

Are there any areas for improvement or something Assistring LLC could have done differently?

None so far.

BACKGROUND

Please describe your company and position.

I am the Customer Service Department, of EFL SA

Describe what your company does in a single sentence.

EFL SA is a provider of comprehensive financial solutions, including leasing, loans, long-term rental, and additional products, serving SME clients as well as financing large-scale transactions for corporate and institutional customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• Providing post sales customer support across all service areas
• Executing comprehensive outbound and informational campaigns for clients
• Entering financial documents (both paper and electronic) into the CRM system, as provided by representatives and suppliers

SOLUTION

How did you find Assistring LLC?

Online Search

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistring LLC provides comprehensive post-sales customer service for clients who have chosen EFL SA financial products to support their business operations. The core responsibilities include assisting customers with all processes related to leasing services, such as payment verification, application submission, contract termination, debt collection, and handling claims or insurance matters. 
The cooperation extends beyond customer interactions to direct collaboration with various EFL departments.

As part of the engagement, Assistring manages inbound and outbound calls, agent recruitment and training, as well as daily supervision of quality and performance in line with key KPIs. Additionally, Assistring supports the Back Office Department with ongoing processing of financial documents.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Service Level (call answer rate): 98% (target: 90%)
• SLA (calls answered within 20 seconds): 85% (target: 80%)
•  Average Handle Time: 00:04:13 (target: 00:05:00)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Assistring fully manages the nationwide hotline of the EFL SA, consistently meeting all contractual KPIs. The team adapts quickly to dynamic changes and implements them effectively into daily operations. Moreover, Assistring shows openness to new initiatives and executes additional tasks with full engagement and within the shortest possible timeframe - for example, the Back Office department was launched and fully operational within just one week.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Assistring LLC is their ability to react quickly and positively to ongoing needs. The company demonstrates remarkable flexibility, adapting both operationally and technologically to the constantly evolving market environment.

Are there any areas for improvement or something Assistring LLC could have done differently?

All areas requiring improvement are continuously analyzed and addressed by the Assistring LLC team, ensuring that potential issues are resolved proactively.

BACKGROUND

Please describe your company and position.

I am the CTO, of Edtech Company

Describe what your company does in a single sentence.

A company that builds a platform for large enterprises to manage their learning programs. We help their learners self manage their learning experience; they also undergo formal learning with different content providers. Essentially, our clients are growth minded organizations, and our software helps them learn. We also help their managers follow up on metrics around their investment in learning time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistring LLC to accomplish?

• Generate additional customers and revenue
• Improve our interactions with people who have engaged with our marketing team
• Talk to customers who have worked with us in the past

SOLUTION

How did you find Assistring LLC?

• Online Search
• Clutch Site

Why did you select Assistring LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Assistring LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We host local events, prospect to new customers, and have implemented customer engagement activities to prior customers. We provided some basic messaging that Assistring LLC tweaked with us, and we also gave them a list of customers to call. We worked with their accounts team to solve some basic process pieces as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My employees and I have followed this process in the past. Assistring LLC achieved results that were comparable to our internal efforts. However, their solutions were much more efficient and cost effective while keeping our brand value intact. They’re meeting a seasonal need for us, so we will use them again.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication proceeded smoothly. They followed up promptly and were proactive.

What was your primary form of communication with Assistring LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Assistring LLC did not have any holes in their service that gave us any cause to complain. They did a great job and met our requirements.

Are there any areas for improvement or something Assistring LLC could have done differently?

I can’t think of any.