Top Call Center Services & Voice Services in Cape Town
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Cape Town, South AfricaServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves Cape Town, South AfricaServices provided
See all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Serves Cape Town, South AfricaServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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$1,000+Undisclosed1,000 - 9,999Cape Town, South Africa
Services provided
See all 10 projectsBoldr. is a company specializing in contact center services, providing customer support, call handling, and telephonic support. Across reviews, clients praise Boldr.'s smooth integration, effective project management, and evolving capabilities, with approximately 90% of feedback highlighting customer satisfaction and adaptability. Clients appreciate Boldr.'s passionate team and proactive service, though they suggest remaining agile to industry changes.
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$5,000+$50 - $99 / hr10 - 49Cape Town, South Africa
Services provided
See all 4 projectsDelta-v is a sales development consulting firm specializing in building sales engines, creating sales playbooks, and training sales development representatives (SDRs). Their reviews are overwhelmingly positive, highlighting their structured approach, cultural alignment, and tailored insights, with 100% of reviewers praising their expertise and responsiveness. Clients appreciate their focus on fundamentals and the tangible outcomes achieved, though some suggest enhancements in training for closing deals.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves Cape Town, South AfricaServices provided
See all 11 projectsHelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.
$1,000+< $25 / hr1,000 - 9,999Serves Cape Town, South AfricaServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr1,000 - 9,999Serves Cape Town, South AfricaServices provided
See all 81 projectsSupportYourApp is a renowned provider of Customer Support Services, offering comprehensive Contact Center Services, including Inbound and Outbound Call Center operations. The company consistently receives high praise for its flexible, 24/7 customer care capabilities and dedication to quality service, with over 90% of reviews highlighting their professionalism and adaptability in managing customer inquiries efficiently.
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$1,000+< $25 / hr1,000 - 9,999Cape Town, South Africa
Services provided
See all 12 projectsSourcefit is a company specializing in Contact Center Services, including both inbound and outbound call handling, customer support, and telephonic support. Across the reviews, Sourcefit is praised for their budget-friendly pricing and value for cost, with approximately 67% of feedback highlighting their responsive communication and proactive management. However, some reviews suggest areas for improvement in productivity contribution and timely notifications of changes.
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
Services provided
See all 2 projectsMANGO5 is a mid-sized company specializing in Contact Center Services, including Customer Support Services and Telemarketing Services. Overall feedback highlights their strong performance in customer satisfaction and sales conversion rates, matching internal benchmarks. Notably, 100% of reviewers emphasize their trustworthiness and commitment to continuous improvement, although hiring processes could be faster.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
See all 1 projectsHANGAR49 is a customer acquisition and sales development company, highly praised for its expertise in setting up scalable customer acquisition processes. Feedback indicates 100% positive responses, with clients highlighting their collaborative approach and valuable market insights. Notably, every client emphasized HANGAR49's integration with their teams and strategic contribution to sales efforts, suggesting a strong partnership model.
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$1,000+< $25 / hr250 - 999Cape Town, South Africa
Services provided
Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
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UndisclosedUndisclosed10,000+Cape Town, South Africa
Services provided
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Serves Cape Town, South AfricaServices provided
See all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
$1,000+$25 - $49 / hr50 - 249Serves Cape Town, South AfricaServices provided
See all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
$1,000+< $25 / hr250 - 999Serves Cape Town, South AfricaServices provided
See all 14 projectsValoris Center is a distinguished provider of Contact Center Services, offering a comprehensive suite of Customer Support Services, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Care Services. Across their reviews, 85% of clients commend their flexibility, proactive approach, and strong project management, though some note room for improvement in personnel turnover and attention to detail.
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UndisclosedUndisclosed10,000+Cape Town, South Africa
Services provided
Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249Cape Town, South Africa
Services provided
Persuade is a Sales Outsourcing company. Founded in 2017, the company is headquartered in Cape Town, South Africa. Their team offers Sales Outsourcing and Market Research.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Serves Cape Town, South AfricaServices provided
See all 62 projectsA-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.
$1,000+< $25 / hr50 - 249Serves Cape Town, South AfricaServices provided
See all 15 projectsAssistring LLC is a company that specializes in Contact Center Services, offering Inbound Call Center and Customer Support Services. Across numerous reviews, they are praised for their effective call handling, operational reliability, and ability to enhance customer satisfaction. Approximately 85% of reviewers commend their project management skills and strategic approach, indicating a consistent track record of exceeding client expectations and improving customer service metrics.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
Services provided
Real Receptionist is a call center and HR Outsourcing company. Founded in 2019, the agency offers Call Center Services and HR Outsourcing.
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UndisclosedUndisclosed50 - 249Cape Town, South Africa
Services provided
Midsize call center company Telepride Consultants, is in Cape Town, South Africa. The team focuses on Call Center Services and Social Media Marketing.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
Services provided
See all 3 projectsThe Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.
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Undisclosed< $25 / hr10 - 49Cape Town, South Africa
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Telephone answering service Trilogy BPO is based in Cape Town, South Africa. Founded in 2024, the team provides Call Center Services and Artificial Intelligence.
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$1,000+$50 - $99 / hr10 - 49Cape Town, South Africa
Services provided
Industrial Growth Hub is a software development company established in 2023. The firm specializes in Custom Software Development and Web Development, and is small.
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UndisclosedUndisclosed1,000 - 9,999Cape Town, South Africa
Services provided
Based in Cape Town, South Africa, Sigma Connected Group is a call center service. Their services include Call Center Services and Back Office Outsourcing.
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$10,000+$200 - $300 / hr10 - 49Cape Town, South Africa
Services provided
Founded in 2011, In Africa Connect is a small Customer Service Outsourcing company headquartered in Cape Town, South Africa. Their team provides Customer Service Outsourcing and Call Center
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
See all 1 projects121 BPO is a business process outsourcing company. However, client feedback shows significant dissatisfaction, with 100% of reviewed experiences highlighting subpar service, poor management, and financial losses. Notably, there was a concerning lack of communication and professionalism, with 100% of reviewers advising caution due to these issues, particularly under the leadership of Mr. Waldo W.
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$5,000+$25 - $49 / hr50 - 249Cape Town, South Africa
Services provided
Ubuntu Outsourcing Solutions, a Recruitment Process Outsourcing company, was founded in 2024. The agency focuses on Recruitment Process Outsourcing and Back Office Outsourcing, and is midsize.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
Services provided
3iSolutions is a call center. Based in Cape Town, South Africa, the firm was founded in 2003. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
Founded in 2022, Employmate is a small Back Office Outsourcing company based in Surry Hills, Australia and Cape Town, South Africa. Their team offers Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
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Khaltsha Call Centre is a call center service based in Cape Town, South Africa. Their services include Call Center Services and Back Office Outsourcing.
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$50,000+$25 - $49 / hr2 - 9Cape Town, South Africa
Services provided
Based in Cape Town, South Africa, Kwik Support (Pty) Ltd is an IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI.
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$1,000+< $25 / hr50 - 249Cape Town, South Africa
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See all 3 projectsThe Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.
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Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
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See all 1 projectsARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
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BellRinger, an Email Marketing company, was founded in 2019. The team specializes in Email Marketing and Call Center Services and is based in Cape Town, South Africa.
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Undisclosed< $25 / hr50 - 249Cape Town, South Africa
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See all 1 projectsOutsource-X (Pty) Ltd is a customer service consulting firm specializing in recruitment, training, and performance management. The reviews are overwhelmingly positive, highlighting their commitment to continuous improvement, exceptional communication, and proactive problem-solving. Notably, 100% of reviewers praised their timely delivery and skilled professionals.
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$25,000+< $25 / hr2 - 9Cape Town, South Africa
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In Cape Town, South Africa, Johnson3 Global Consulting is a Business Consulting company. The team provides Business Consulting and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9Cape Town, South Africa
Services provided
Big data analytics company The Bigger Byte is based in Cape Town, South Africa. They offer BI & big data consulting & SI and Sales Outsourcing and were founded in 2025.
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UndisclosedUndisclosed2 - 9Cape Town, South Africa
Services provided
Beyond Admin is a small Cape Town, South Africa-based Accounting company. The team offers Accounting and Call Center Services.
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$10,000+< $25 / hrFreelancerCape Town, South Africa
Services provided
Lamqora, a Staffing company, was established in 2025. The firm provides Staffing and Recruiting.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
DUO Marketing + Communications is an Advertising company. They are located in Cape Town, South Africa, and their services include Advertising and Branding.
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Undisclosed< $25 / hr50 - 249Cape Town, South Africa
Services provided
Launched in 2005, Boomerang Marketing Solutions is an answering service company. Their team specializes in Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Cape Town, South Africa
Services provided
Kupa Creative Group is a small Cape Town, South Africa-based web design agency. The team focuses on Web Design and Social Media Marketing.
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List of the Top 5 Cape Town Call Center Companies & Voice Services
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$1,000+Undisclosed1,000 - 9,999Cape Town, South Africa
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Call Center Services85% Other -
$5,000+$50 - $99 / hr10 - 49Cape Town, South Africa
Ability to deliver
27.5/40.015.8/20 Reviews6.8/10 Clients & Experience4.9/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Cape Town, South Africa
Ability to deliver
28.5/40.018.8/20 Reviews2.3/10 Clients & Experience7.4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Cape Town, South Africa
Ability to deliver
24/40.016.2/20 Reviews2.6/10 Clients & Experience5.2/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Cape Town, South Africa
Ability to deliver
24.7/40.014.6/20 Reviews4.8/10 Clients & Experience5.3/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$1,000+< $25 / hr250 - 999Cape Town, South Africa
Ability to deliver
15.5/40.00/20 Reviews8.9/10 Clients & Experience6.6/10 Market PresenceService focus
10% Call Center Services90% Other -
UndisclosedUndisclosed10,000+Cape Town, South Africa
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other -
UndisclosedUndisclosed10,000+Cape Town, South Africa
Ability to deliver
5.9/40.00/20 Reviews0/10 Clients & Experience5.9/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
UndisclosedUndisclosed50 - 249Cape Town, South Africa
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
$1,000+< $25 / hr10 - 49Cape Town, South Africa
Ability to deliver
7/40.00/20 Reviews2.4/10 Clients & Experience4.6/10 Market PresenceService focus
50% Call Center Services50% Other -
UndisclosedUndisclosed50 - 249Cape Town, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
45% Call Center Services55% Other -
$1,000+< $25 / hr10 - 49Cape Town, South Africa
Ability to deliver
21/40.017/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
Undisclosed< $25 / hr10 - 49Cape Town, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+$50 - $99 / hr10 - 49Cape Town, South Africa
Ability to deliver
6/40.00/20 Reviews1.4/10 Clients & Experience4.6/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
UndisclosedUndisclosed1,000 - 9,999Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Call Center Services60% Other -
$10,000+$200 - $300 / hr10 - 49Cape Town, South Africa
Ability to deliver
5.8/40.00/20 Reviews0.6/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed10 - 49Cape Town, South Africa
Ability to deliver
1.6/40.01.6/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Call Center Services60% Other -
$5,000+$25 - $49 / hr50 - 249Cape Town, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed2 - 9Cape Town, South Africa
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Call Center Services15% Sales Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Cape Town, South Africa
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Sales Outsourcing80% Other
Latest Call Centers Articles
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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
