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Home Call Centers South Africa Cape Town

Top Call Center Services & Voice Services in Cape Town

Ratings Updated: March 7, 2026
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5 Leaders 15 Contenders

31 Companies

Country: South Africa
City: Cape Town

List of the Top Cape Town Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Call Center Solutions Africa(CCSA) Logotype

    Call Center Solutions Africa(CCSA)

    5.0 1 review
    $5,000+
    Undisclosed
    10 - 49

    Services provided

    25% Call Center Services
    25% Sales Outsourcing
    20% Customer Service Outsourcing +2 services
    15% Back Office Outsourcing
    15% CRM Consulting and SI

    Call Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa.  We

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  • Boldr. Logotype

    4.8 10 reviews
    $1,000+
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Services provided

    15% Call Center Services
    50% Customer Service Outsourcing
    15% Back Office Outsourcing +2 services
    15% Employer of Record (EOR) Services
    5% Data Annotation Services

    Boldr. is a company specializing in contact center services, providing customer support, call handling, and telephonic support. Across reviews, clients praise Boldr.'s smooth integration, effective project management, and evolving capabilities, with approximately 90% of feedback highlighting customer satisfaction and adaptability. Clients appreciate Boldr.'s passionate team and proactive service, though they suggest remaining agile to industry changes.

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    Reviews mention High-quality work

    The feedback regarding Boldr. highlights their exceptional quality of work, particularly in customer service. Clients noted outstanding response times, with emails answered in under an hour and chats in less than 45 seconds. The VP of operations praised Boldr. for their impressive implementation and training processes, stating that their quality of service matches their speed. Additionally, clients appreciated the company's responsiveness to their needs and their positive impact on local communities, reflecting a strong alignment with client objectives.
    • Customer Service for E-Commerce and Consumer Products Co.
      5.0 Jul 19, 2022

      Boldr, is really performing at an incredible level, with their quality matching their speed. We have weekly calls, reports, and deliverables. We don’t use any platforms or tools. Rather, Boldr. has very sophisticated Excel documents and project trackers that work well for us.

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    • Venue Processing & Outbound Sales Support for Event Platform
      5.0 May 17, 2022

      We also do quality scoring and quality checks on Boldr's work. Not only do we measure the number of venues activated within a specific time frame, but we also check to ensure they're activating good quality venues that meet our requirements. Boldr's team captains handle all of our QA — they randomly select venues and check the quality of a large number of them to get a representative data set.

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    Industry Experience

    Boldr. has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and E-commerce. Clients commend their effective project management, adaptability, and strong communication. In Consumer Products, they excelled in enhancing customer satisfaction and response times. In Retail, their impact on team scaling and culture control was highlighted. Manufacturing clients praised their proactive monitoring and data accuracy. Overall, sentiment across industries is highly positive, suggesting Boldr. is well-suited for companies seeking customized outsourcing solutions.

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    Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Client feedback highlights Boldr.'s strong value for money, with many praising their cost-effectiveness. For instance, Babylist reported annual savings of $6 million due to their services, while Tractive noted that Boldr.'s pricing fit their budget and provided great value. Overall, sentiment is positive, emphasizing that Boldr. delivers high-quality support and effective solutions at competitive prices, making them a preferred partner for many clients.
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    Cape Town, South Africa

    34 Bree Street
    Cape Town, South Africa 8001

    50 - 75

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  • Delta-v Logotype

    4.8 4 reviews
    $5,000+
    $50 - $99 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    90% Sales Outsourcing
    10% Business Consulting

    Delta-v is a sales development consulting firm specializing in building sales engines, creating sales playbooks, and training sales development representatives (SDRs). Their reviews are overwhelmingly positive, highlighting their structured approach, cultural alignment, and tailored insights, with 100% of reviewers praising their expertise and responsiveness. Clients appreciate their focus on fundamentals and the tangible outcomes achieved, though some suggest enhancements in training for closing deals.

    See all 4 projects

    Reviews mention Flexible

    The sentiment regarding Delta-v's flexibility is highly positive. Clients appreciate their adaptability during the masterclass, noting that the team effectively balanced the schedule while allowing for in-depth discussions. One client specifically highlighted Delta-v's responsiveness to their needs, stating that the insights provided prior to the workshop were precisely aligned with their expectations. Overall, Delta-v is recognized for delivering on their commitments without overstating their capabilities.
    • Business Consulting for Customer Support Software Co
      5.0 Feb 20, 2024

      The masterclass ran smoothly with interesting debates/discussions, the team at Delta-V enabled the masterclass to run on schedule whilst giving flexibility to the discussions taking place. All needs/questions were answered in depth.

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    Industry Experience

    Delta-v has demonstrated expertise across the Software, Information Technology, and IT Services industries. Clients praise their ability to build robust sales processes, develop effective SDR training, and create comprehensive sales playbooks. Overall sentiment is positive, highlighting Delta-v's structured approach, cultural alignment, and commitment to delivering measurable outcomes. These strengths position them as a valuable partner for businesses seeking to enhance their sales development capabilities in technology-focused sectors.

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    Select Industry to see insights

    Software Information technology IT Services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Delta-v's competitive pricing and strong value for money. One client noted that Delta-v's services 'fit our budget' while delivering high-quality training and support. Another emphasized the 'good value for cost' and effective outcomes achieved within the project's scope. Overall, feedback indicates satisfaction with the company's pricing structure, aligning well with client expectations and project goals.
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  • Sourcefit Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Cape Town, South Africa

    Services provided

    10% Call Center Services
    10% Accounting
    10% Back Office Outsourcing +7 services
    10% Customer Service Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% IT Managed Services
    10% IT Staff Augmentation
    10% Sales Outsourcing
    10% Staffing

    Sourcefit is a company specializing in Contact Center Services, including both inbound and outbound call handling, customer support, and telephonic support. Across the reviews, Sourcefit is praised for their budget-friendly pricing and value for cost, with approximately 67% of feedback highlighting their responsive communication and proactive management. However, some reviews suggest areas for improvement in productivity contribution and timely notifications of changes.

    See all 12 projects
    2 of 4 reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Reviewed 4 times in the past 6 months

    Recent reviews of Sourcefit indicate a strong overall sentiment, highlighting their responsiveness and effective project management. Clients praised the company's ability to quickly establish teams and streamline processes, achieving significant staffing and operational milestones. However, some noted areas for improvement, such as the speed of recruitment and the need for more comprehensive candidate screening. Overall, clients appreciate Sourcefit's alignment with their values and commitment to quality service.
    Read 4 Recent Reviews
    3 of 3 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    QA Services for Biometrics Solutions Firm

    5.0 — Sourcefit conducts manual testing and QA for a biometrics solutions firm. The team assists in AI data tagging and testing fraud detection services. Read more
    Read 3 Reviews

    Average Project Cost Breakdown

    $200,000 to $999,999 (2)

    What Clients Have Said

    Clients consistently highlight Sourcefit's competitive pricing and high value for money. Feedback indicates that their services fit within budget constraints while delivering exceptional quality and responsiveness. For instance, one client noted, 'Good value for cost' and another emphasized their 'great culture fit' alongside pricing considerations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Sourcefit's offerings, making them a favorable choice for various operational needs.
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    More responsive than most other service providers

    Sourcefit is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • MANGO5 Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1 service
    25% Sales Outsourcing

    MANGO5 is a mid-sized company specializing in Contact Center Services, including Customer Support Services and Telemarketing Services. Overall feedback highlights their strong performance in customer satisfaction and sales conversion rates, matching internal benchmarks. Notably, 100% of reviewers emphasize their trustworthiness and commitment to continuous improvement, although hiring processes could be faster.

    See all 2 projects
    1 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Online insurance Company

    5.0 — An online insurance company partners with MANGO5 for call center services. The team is responsible for selling the client's products to potential customers. Read more
    Read 1 Review

    Industry Experience

    MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    What Clients Have Said

    MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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  • HANGAR49 Logotype

    4.5 1 review
    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Services provided

    25% Sales Outsourcing
    20% Business Consulting
    20% Marketing Strategy +3 services
    15% Email Marketing
    10% Content Marketing
    10% Market Research

    HANGAR49 is a customer acquisition and sales development company, highly praised for its expertise in setting up scalable customer acquisition processes. Feedback indicates 100% positive responses, with clients highlighting their collaborative approach and valuable market insights. Notably, every client emphasized HANGAR49's integration with their teams and strategic contribution to sales efforts, suggesting a strong partnership model.

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    Industry Experience

    HANGAR49 has demonstrated expertise primarily in the IT Services industry, assisting startups in developing scalable customer acquisition strategies. Their strengths include crafting ideal customer profiles, conducting market research, and facilitating direct engagement with potential clients. Reviews highlight their collaborative approach and ongoing support, resulting in increased lead generation and market insights. Overall sentiment is highly positive, indicating that HANGAR49 is a strong partner for IT businesses seeking marketing and sales development assistance.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients express a strong sentiment regarding HANGAR49's cost-effectiveness, noting their services provide substantial value for a reasonable investment, typically between $8,000 and $10,000. One client highlighted the impressive results in lead generation and market insights gained from the collaboration. Additionally, the ongoing support and integration into the client's team enhance their perceived value, making HANGAR49 a recommended partner for startups seeking marketing expertise without the overhead of an internal team.
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  • DSG Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Cape Town, South Africa

    Services provided

    10% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing +2 services
    20% E-Commerce Development
    10% Web Design

    Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.

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    More responsive than most other service providers

    DSG is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Cape Town, South Africa

    15 Edison Way
    Cape Town, South Africa 7446

    151 - 200

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  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Cape Town, South Africa

    Services provided

    23% Call Center Services
    33% Customer Service Outsourcing
    15% Sales Outsourcing +17 services
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

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    Cape Town, South Africa

    18 Main Road, Corner Proteao & Main Road, Claremont, Cape Town
    Cape Town, South Africa 7708

    More than 5k

    +27 21 003 1851

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  • CCI Global Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Cape Town, South Africa

    Services provided

    25% Back Office Outsourcing
    25% Customer Service Outsourcing
    25% Finance & Accounting Outsourcing (FAO) +1 service
    25% Sales Outsourcing

    Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).

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    Cape Town, South Africa

    Stadium on Main 99 Main Rd Claremont
    Cape Town, South Africa 7708

    201 - 250

    27716057251

    Cape Town, South Africa

    Wynberg Mews 10 Brodie Road Wynberg
    Cape Town, South Africa 7800

    201 - 250

    27716057251

    Cape Town, South Africa

    8 Boundary Road
    Cape Town, South Africa 7965

    201 - 250

    27716057251

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  • Persuade Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cape Town, South Africa

    Services provided

    80% Sales Outsourcing
    20% Market Research

    Persuade is a Sales Outsourcing company. Founded in 2017, the company is headquartered in Cape Town, South Africa. Their team offers Sales Outsourcing and Market Research.

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  • Real Receptionist Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    50% Call Center Services
    50% HR Outsourcing

    Real Receptionist is a call center and HR Outsourcing company. Founded in 2019, the agency offers Call Center Services and HR Outsourcing.

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  • Telepride Consultants Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cape Town, South Africa

    Services provided

    45% Call Center Services
    15% Document Digitization & Management
    15% Social Media Marketing +3 services
    10% Back Office Outsourcing
    10% Search Engine Optimization
    5% CRM Consulting and SI

    Midsize call center company Telepride Consultants, is in Cape Town, South Africa. The team focuses on Call Center Services and Social Media Marketing.

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  • Trilogy BPO Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    50% Call Center Services
    10% AI Agents
    10% AI Consulting +3 services
    10% AI Development
    10% Business Consulting
    10% Generative AI

    Telephone answering service Trilogy BPO is based in Cape Town, South Africa. Founded in 2024, the team provides Call Center Services and Artificial Intelligence.

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  • Industrial Growth Hub Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    25% Custom Software Development
    25% Mobile App Development
    25% Sales Outsourcing +1 service
    25% Web Development

    Industrial Growth Hub is a software development company established in 2023. The firm specializes in Custom Software Development and Web Development, and is small.

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  • Sigma Connected Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    Based in Cape Town, South Africa, Sigma Connected Group is a call center service. Their services include Call Center Services and Back Office Outsourcing.

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  • In Africa Connect Logotype

    Not yet reviewed

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    20% Call Center Services
    33% Customer Service Outsourcing
    15% Direct Marketing +3 services
    15% Market Research
    13% Back Office Outsourcing
    4% Business Consulting

    Founded in 2011, In Africa Connect is a small Customer Service Outsourcing company headquartered in Cape Town, South Africa. Their team provides Customer Service Outsourcing and Call Center

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  • 121 BPO Logotype

    0.5 1 review
    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing

    121 BPO is a business process outsourcing company. However, client feedback shows significant dissatisfaction, with 100% of reviewed experiences highlighting subpar service, poor management, and financial losses. Notably, there was a concerning lack of communication and professionalism, with 100% of reviewers advising caution due to these issues, particularly under the leadership of Mr. Waldo W.

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    Industry Experience

    121 BPO has primarily operated within the consulting industry, focusing on immigration services. Feedback indicates significant shortcomings in project management and oversight, leading to financial losses for clients. Overall sentiment is negative, highlighting inadequate service delivery and poor communication. Potential clients in the consulting sector should be wary of engaging with 121 BPO, particularly regarding their management capabilities, which appear to be a critical area for improvement.

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    Consulting

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Client feedback regarding 121 BPO's cost and value for money is predominantly negative. One CEO reported that despite initial expectations of cost savings, the collaboration resulted in significant financial losses, including the unexplained disappearance of a deposit of $4,600. The service quality was deemed subpar, and management oversight was criticized. Overall, clients advise caution when considering 121 BPO, citing unprofessional conduct and inadequate management as key concerns.
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  • 3iSolutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    40% Call Center Services
    30% Back Office Outsourcing
    15% Customer Service Outsourcing +1 service
    15% Sales Outsourcing

    3iSolutions is a call center. Based in Cape Town, South Africa, the firm was founded in 2003. Their services include Call Center Services and Back Office Outsourcing.

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  • Employmate Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Services provided

    20% Back Office Outsourcing
    20% Executive Search
    20% Recruitment Process Outsourcing +2 services
    20% Sales Outsourcing
    20% Staffing

    Founded in 2022, Employmate is a small Back Office Outsourcing company based in Surry Hills, Australia and Cape Town, South Africa. Their team offers Back Office Outsourcing and Sales Outsourcing.

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    Cape Town, South Africa

    Dock Road
    Cape Town, South Africa 8001

    10 - 15

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  • Khaltsha Call Centre Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1 service
    25% Sales Outsourcing

    Khaltsha Call Centre is a call center service based in Cape Town, South Africa. Their services include Call Center Services and Back Office Outsourcing.

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  • Kwik Support (Pty) Ltd Logotype

    Not yet reviewed

    $50,000+
    $25 - $49 / hr
    2 - 9
    Cape Town, South Africa

    Services provided

    20% Call Center Services
    20% Cloud Consulting & SI
    20% Cybersecurity +2 services
    20% IT Managed Services
    20% IT Strategy Consulting

    Based in Cape Town, South Africa, Kwik Support (Pty) Ltd is an IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI.

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  • The Agentsy BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    20% Call Center Services
    30% Customer Service Outsourcing
    30% Sales Outsourcing +1 service
    20% Finance & Accounting Outsourcing (FAO)

    The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

    See all 3 projects

    Reviews mention Detail-oriented

    Clients have consistently praised The Agentsy BPO for their detail-oriented approach, highlighting their attention to detail and open communication. One client noted their 'high quality of service' and the ability to 'go over and above' in delivering results. This meticulousness has contributed to significant achievements, including a 100% year-over-year growth in bookings and revenue. Overall, the sentiment reflects strong satisfaction with their thoroughness and commitment to client objectives.
    • BPO for Online Travel Agency
      5.0 May 1, 2023

      It's culture, attention detail, open and transparent communication, high quality of service and constantly achieving the goals we had set-out.

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    Industry Experience

    The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.

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    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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  • ARC Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Services provided

    20% Call Center Services
    40% Sales Outsourcing
    30% Customer Service Outsourcing +1 service
    10% Back Office Outsourcing

    ARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.

    See all 1 projects

    Industry Experience

    ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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  • BellRinger Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Email Marketing +2 services
    20% SMS Marketing
    20% Sales Outsourcing

    BellRinger, an Email Marketing company, was founded in 2019. The team specializes in Email Marketing and Call Center Services and is based in Cape Town, South Africa.

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  • Outsource-X (Pty) Ltd Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    35% Customer Service Outsourcing
    35% Sales Outsourcing
    20% Back Office Outsourcing +1 service
    10% Recruitment Process Outsourcing

    Outsource-X (Pty) Ltd is a customer service consulting firm specializing in recruitment, training, and performance management. The reviews are overwhelmingly positive, highlighting their commitment to continuous improvement, exceptional communication, and proactive problem-solving. Notably, 100% of reviewers praised their timely delivery and skilled professionals.

    See all 1 projects

    Industry Experience

    Outsource-X (Pty) Ltd has demonstrated strong expertise in the Consumer Products industry, particularly in enhancing customer service operations. Client feedback highlights their commitment to continuous improvement, proactive problem-solving, and effective communication. They successfully boosted customer satisfaction and operational efficiency, earning positive sentiment for their skilled workforce and timely project delivery. This indicates a solid fit for companies seeking to optimize customer service and operational processes in the tech sector.

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    Select Industry to see insights

    Consumer Products

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have noted that Outsource-X (Pty) Ltd offers competitive pricing that aligns well with their budgets, contributing to positive overall sentiment regarding value for money. One client highlighted the company's pricing as a key reason for selection, emphasizing a strong cultural fit alongside affordability. Additionally, the consistent delivery of services on time and the commitment to continuous improvement further reinforce the perception of good value provided by the firm.
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  • Johnson3 Global Consulting Logotype

    Not yet reviewed

    $25,000+
    < $25 / hr
    2 - 9
    Cape Town, South Africa

    Services provided

    25% Call Center Services
    25% Business Consulting
    25% Customer Service Outsourcing +1 service
    25% Recruitment Process Outsourcing

    In Cape Town, South Africa, Johnson3 Global Consulting is a Business Consulting company. The team provides Business Consulting and Call Center Services.

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  • The Bigger Byte Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Cape Town, South Africa

    Services provided

    70% BI & Big Data Consulting & SI
    30% Sales Outsourcing

    Big data analytics company The Bigger Byte is based in Cape Town, South Africa. They offer BI & big data consulting & SI and Sales Outsourcing and were founded in 2025.

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  • Beyond Admin Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    20% Call Center Services
    60% Accounting
    20% Corporate Training & Coaching

    Beyond Admin is a small Cape Town, South Africa-based Accounting company. The team offers Accounting and Call Center Services.

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  • Lamqora Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    Freelancer
    Cape Town, South Africa

    Services provided

    10% Call Center Services
    25% Recruiting
    25% Staffing +4 services
    15% Recruitment Process Outsourcing
    10% HR Outsourcing
    10% Sales Outsourcing
    5% HR Consulting

    Lamqora, a Staffing company, was established in 2025. The firm provides Staffing and Recruiting.

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  • DUO Marketing + Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Services provided

    10% Advertising
    10% Branding
    10% Content Marketing +7 services
    10% Media Planning & Buying
    10% Pay Per Click
    10% Sales Outsourcing
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Video Production
    10% Web Development

    DUO Marketing + Communications is an Advertising company. They are located in Cape Town, South Africa, and their services include Advertising and Branding.

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  • Boomerang Marketing Solutions Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    75% Call Center Services
    15% Sales Outsourcing
    10% Customer Service Outsourcing

    Launched in 2005, Boomerang Marketing Solutions is an answering service company. Their team specializes in Call Center Services and Sales Outsourcing.

    Read more
    View Profile
  • Kupa Creative Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Services provided

    20% Web Design
    15% Content Marketing
    15% Email Marketing +4 services
    15% Search Engine Optimization
    15% Social Media Marketing
    10% SMS Marketing
    10% Sales Outsourcing

    Kupa Creative Group is a small Cape Town, South Africa-based web design agency. The team focuses on Web Design and Social Media Marketing.

    Read more
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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Boldr.
2 Delta-v
3 Sourcefit
4 MANGO5
5 HANGAR49

List of the Top 5 Cape Town Call Center Companies & Voice Services

  1. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Call Center Services
    85% Other
    View Profile Visit Website
  2. Delta-v Logotype

    Delta-v

    $5,000+
    $50 - $99 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    27.5/40.0
    15.8/20 Reviews
    6.8/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    90% Sales Outsourcing
    10% Other
    View Profile Visit Website
  3. Sourcefit Logotype

    Sourcefit

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Ability to deliver

    28.5/40.0
    18.8/20 Reviews
    2.3/10 Clients & Experience
    7.4/10 Market Presence

    Service focus

    10% Call Center Services
    10% Sales Outsourcing
    80% Other
    View Profile Visit Website
  4. MANGO5 Logotype

    MANGO5

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Ability to deliver

    24/40.0
    16.2/20 Reviews
    2.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Call Center Services
    25% Sales Outsourcing
    50% Other
    View Profile Visit Website
  5. HANGAR49 Logotype

    HANGAR49

    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    24.7/40.0
    14.6/20 Reviews
    4.8/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  6. DSG Logotype

    DSG

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa

    Ability to deliver

    15.5/40.0
    0/20 Reviews
    8.9/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  7. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Paris, France

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    23% Call Center Services
    15% Sales Outsourcing
    62% Other
    View Profile Visit Website
  8. CCI Global Logotype

    CCI Global

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  9. Persuade Logotype

    Persuade

    Undisclosed
    Undisclosed
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    80% Sales Outsourcing
    20% Other
    View Profile Visit Website
  10. Real Receptionist Logotype

    Real Receptionist

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    7/40.0
    0/20 Reviews
    2.4/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  11. Telepride Consultants Logotype

    Telepride Consultants

    Undisclosed
    Undisclosed
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    45% Call Center Services
    55% Other
    View Profile Visit Website
  12. Trilogy BPO Logotype

    Trilogy BPO

    Undisclosed
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website
  13. Industrial Growth Hub Logotype

    Industrial Growth Hub

    $1,000+
    $50 - $99 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    6/40.0
    0/20 Reviews
    1.4/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Sales Outsourcing
    75% Other
    View Profile Visit Website
  14. Sigma Connected Group Logotype

    Sigma Connected Group

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Call Center Services
    60% Other
    View Profile Visit Website
  15. In Africa Connect Logotype

    In Africa Connect

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website
  16. 121 BPO Logotype

    121 BPO

    Undisclosed
    Undisclosed
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    1.6/40.0
    1.6/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Call Center Services
    60% Other
    View Profile Visit Website
  17. 3iSolutions Logotype

    3iSolutions

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% Call Center Services
    15% Sales Outsourcing
    45% Other
    View Profile Visit Website
  18. Employmate Logotype

    Employmate

    Undisclosed
    Undisclosed
    10 - 49
    Surry Hills, Australia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  19. Khaltsha Call Centre Logotype

    Khaltsha Call Centre

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    25% Sales Outsourcing
    50% Other
    View Profile Visit Website
  20. Kwik Support (Pty) Ltd Logotype

    Kwik Support (Pty) Ltd

    $50,000+
    $25 - $49 / hr
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Call Center Services
    80% Other
    View Profile Visit Website

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How to Build a Budget for Call Center Services [With Template]

Updated February 27, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated February 27, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

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How To Hire a Call Center in 4 Steps

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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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Inbound Appointment Setting Outbound Appointment Setting Telemarketing Sales Outsourcing Order Processing Virtual Receptionist Lead Generation Answering Services
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