Top Public Relations Firms
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Featured
What are Featured Providers?
$5,000+$150 - $199 / hr10 - 49Orlando, FLServices provided
See all 8 projectsUproar by Moburst is a Public Relations firm specializing in media relations, corporate communications, and brand reputation management. With 100% positive feedback, clients commend their exceptional service levels, responsiveness, and strategic PR capabilities. Approximately 83% of reviewers highlight their ability to drive media coverage and enhance brand awareness, emphasizing their organized project management and ability to meet client needs effectively.
$10,000+$150 - $199 / hr10 - 49New York, NYServices provided
See all 9 projectsChannel V Media is a premier public relations firm specializing in Corporate Communications, Media Relations, and Publicity. They are renowned for elevating brand reputation, increasing media coverage by up to 400%, particularly in high-value outlets, and securing over 100 articles annually for various clients. With a focus on strategic storytelling and consistent execution, 100% of reviews highlight their ability to exceed expectations, foster thought leadership, and create significant brand awareness globally.
$5,000+$100 - $149 / hr10 - 49St. Petersburg, FLServices provided
See all 310 projectsOtter Public Relations is a reputable PR agency specializing in media relations and brand reputation. Client reviews highlight their professionalism, efficiency, and the impactful media coverage they secure, with 100% positive feedback praising their project management and communication. Many clients (about 70%) commend their value for cost and alignment with company values, establishing them as a preferred partner for enhancing online visibility and credibility.
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UndisclosedUndisclosed10 - 49Halifax, Canada
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Video production company Colour offers Video Production and Social Media Marketing. They are located in Halifax, Canada and Toronto, Canada.
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UndisclosedUndisclosed10 - 49Dublin 8, Ireland
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Advertising company Irish Poster Advertising Limited-IPA-LTD focuses on Advertising and Digital Strategy. They are in Dublin 8, Ireland.
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Featured
What are Featured Providers?
$5,000+$150 - $199 / hr50 - 249Chicago, ILServices provided
See all 20 projectsInterdependence is a Public Relations firm specializing in media relations, corporate communications, and brand reputation. They consistently deliver high-quality media placements and strategic communications across various industries. Approximately 95% of reviews highlight their professionalism and ability to exceed expectations, particularly in maintaining brand precision and securing media coverage. Clients commend their strategic creativity and responsiveness, making them a trusted partner in public communications.
$5,000+$150 - $199 / hr10 - 49Scottsdale, AZServices provided
See all 26 projects10 to 1 Public Relations is a PR agency specializing in media relations, corporate communications, and brand reputation management. Reviews consistently commend their thoroughness, speed, and flexibility, with over 90% noting timely delivery and effective communication. They are praised for their crisis communication strategies and media exposure skills, although innovation is encouraged. A notable 80% of clients recognized their role in achieving significant brand awareness and media coverage.
$10,000+Undisclosed2 - 9Austin, TXServices provided
See all 14 projectsDISRUPT PR is a highly regarded Public Relations and Communications firm known for its strategic approach in Media Relations and Brand Reputation management. With a remarkable 100% positive feedback rate, clients frequently praise their effectiveness, communication, and professionalism. Notably, 70% of reviewers highlight their strategic media outreach success, showcasing DISRUPT PR's capability in securing impactful media coverage and enhancing corporate communications.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
One Communications and Marketing Group is an Advertising company. Their team is headquartered in Dubai, United Arab Emirates and focuses on Advertising and Branding.
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UndisclosedUndisclosed10 - 49Richmond, VA
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Red Orange Studio is a branding firm established in 2005. The team focuses on Branding and Logo and is located in Richmond, Virginia.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
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High Quality Production is a small Dubai, United Arab Emirates-based branding company. The team offers Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Content Marketing company Dittoe Public Relations is located in Indianapolis, Indiana. They provide Content Marketing and Event Marketing and were established in 1999.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Synergy Marketing Group, Inc. Is a branding company. They are headquartered in Indianapolis, Indiana and have small team. They specialize in Branding and Email Marketing.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49İstanbul, TürkiyeServices provided
See all 4 projectsWalther Kranz is a Public Relations agency specializing in media relations, corporate communications, and brand reputation for tech, Web3, gaming, and fintech industries. Across reviews, 100% of clients praised their strategic thinking and effective execution, with 20% highlighting their adeptness at using influencer networks to enhance media coverage. Clients consistently report impressive outcomes, noting their exceptional project management and cross-cultural team advantage.
$10,000+$150 - $199 / hr10 - 49Newport Beach, CAServices provided
See all 5 projectsGateway Group is a Public Relations and Investor Relations firm that excels in managing brand reputation and media relations. The company has consistently received positive feedback, with clients praising their strategic communications expertise and responsive project management. Notably, 100% of reviewers highlighted their effective media and investor relations services, citing successful brand visibility and investor confidence enhancements.
$5,000+$100 - $149 / hr10 - 49Leeds, EnglandServices provided
See all 18 projectsProhibition is a PR agency with expertise in Public Relations, Corporate Communications, and Media Relations. Across their reviews, an overwhelming 100% of feedback highlights their integrity, strong communication skills, and effectiveness in securing significant media coverage, with nearly 12 million reached through 51 pieces since November 2024. Clients commend Prohibition's innovative approach and timely project management, although some suggest improving communication streamlining.
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UndisclosedUndisclosed10 - 49Birmingham, AL
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Knight Eady is an Advertising company. Launched in 2013, the company is headquartered in Birmingham, Alabama. Their services include Advertising and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Louisville, KY
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Located in Louisville, Kentucky, Group Nine Marketing is a small Marketing Strategy company. The team specializes in Marketing Strategy and Advertising.
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Featured
What are Featured Providers?
$5,000+$100 - $149 / hr10 - 49Amsterdam, NetherlandsServices provided
See all 18 projectsPRLab is a distinguished public relations firm renowned for its expertise in media relations, public communications, and brand reputation enhancement. With a 100% positive feedback rate, clients commend their strategic creativity, responsiveness, and professionalism. Approximately 80% of reviewers highlight their outstanding ability to align with company values and deliver within budget, while 60% appreciate their effectiveness in increasing media coverage and brand awareness.
$25,000+$300+ / hr10 - 49Newark, DEServices provided
See all 14 projectsThe Ascendant Group is a renowned Public Relations and branding firm specializing in Public Media Relations, Corporate Communications, and Brand Reputation enhancement. The company has received overwhelmingly positive feedback for its strategic media outreach, exceptional client dedication, and flexibility, with about 95% of reviews highlighting impressive media coverage and brand growth. Clients consistently praise their ability to generate significant media placements and increase social media engagement.
$10,000+$100 - $149 / hr250 - 999New York, NYServices provided
See all 40 projects5WPR is a prominent Public Relations firm specializing in communications, media relations, and corporate communications, demonstrating expertise in various industries including health, beauty, and technology. The reviews indicate a strong positive sentiment, with approximately 90% of clients praising their strategic insight and effective media coverage. Reviewers frequently highlight 5WPR's impressive project management and ability to align with brand values, establishing them as a leading choice for brand reputation enhancement.
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UndisclosedUndisclosed10 - 49Houston, TX
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Public Content is a small Houston, Texas-based branding agency. Their services include Branding and Content Marketing.
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UndisclosedUndisclosed10 - 49Bloomington, IN
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BCS Advertising is a Logo company. In Bloomington, Indiana, the team focuses on Logo and Graphic Design.
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UndisclosedUndisclosed10 - 49Dallas, TX
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Founded in 2014, Social Revolt Agency is a small branding agency. Their team offers Branding and Digital Strategy.
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UndisclosedUndisclosed10 - 49Lafayette, LA
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Founded in 1979, Graham Group is a small Advertising company. Their services include Advertising and Graphic Design.
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UndisclosedUndisclosed10 - 49Houston, TX
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Ttweak LLC is an Advertising company headquartered in Houston, Texas. They focus on Advertising and Branding.
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UndisclosedUndisclosed10 - 49Lafayette, LA
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Right Angle is an Advertising company. They are based in Lafayette, Louisiana, and their services include Advertising and Branding.
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UndisclosedUndisclosed10 - 49Waco, TX
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Small branding agency Four Columns Marketing, is headquartered in Waco, Texas. The team specializes in Branding and Marketing Strategy.
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UndisclosedUndisclosed10 - 49Dallas, TX
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Androvett Legal Media & Marketing is a small Advertising company. They offer Advertising and Branding and were established in 1995.
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UndisclosedUndisclosed10 - 49Granbury, TX
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GreenFox Marketing is an Advertising company. The Granbury, Texas-based agency was founded in 2016. Their services include Advertising and Branding.
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UndisclosedUndisclosed10 - 49New Orleans, LA
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GMC & Co is a Marketing Strategy company. They specialize in Marketing Strategy and Media Planning & Buying and were founded in 1987.
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UndisclosedUndisclosed10 - 49Boise, ID
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Oliver Russell & Associates is a Boise, Idaho-based Advertising company. The team focuses on Advertising and Branding.
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UndisclosedUndisclosed10 - 49Rexburg, ID
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Established in 2011, The Dealio Marketing is a graphic design company. Their services include Graphic Design and Web Design.
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UndisclosedUndisclosed10 - 49Fayetteville, AR
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Sells Agency is an Advertising company. The team focuses on Advertising and Media Planning & Buying and is located in Fayetteville, Arkansas.
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UndisclosedUndisclosed10 - 49Little Rock, AR
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Eric Rob & Isaac is an Advertising company. They are in Little Rock, Arkansas and have small team of experts. Their services include Advertising and Branding.
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UndisclosedUndisclosed10 - 49Houston, TX
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The Wright Touch is a small Event Marketing company launched in 1995. Their team focuses on Event Marketing and Digital Strategy.
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UndisclosedUndisclosed10 - 49Fayetteville, NC
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Branding company 219 Group is in Fayetteville, North Carolina. Their services include Branding and Graphic Design.
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UndisclosedUndisclosed10 - 49Burlington, NC
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North Star Marketing is an Advertising company. Headquartered in Burlington, North Carolina, the agency was established in 2000. Their team provides Advertising and Branding.
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UndisclosedUndisclosed10 - 49Raleigh, NC
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Founded in 2000, Media Partners, Inc. (MPI) is a Marketing Strategy company. The team specializes in Marketing Strategy and Media Planning & Buying.
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UndisclosedUndisclosed10 - 49Asheville, NC
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The Goss Agency is a Marketing Strategy company established in 1998. The firm specializes in Marketing Strategy and Advertising.
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UndisclosedUndisclosed10 - 49Wheeling, WV
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Wheelhouse Creative LLC is an Advertising company based in Wheeling, West Virginia. They provide Advertising and Graphic Design.
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UndisclosedUndisclosed10 - 49Wilmington, NC
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Maximum Design & Advertising, Inc., a branding agency, was launched in 1998. The small team provides Branding and Event Marketing.
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UndisclosedUndisclosed10 - 49Asheville, NC
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JB Media Group, LLC, an Advertising company, was launched in 2010. The agency offers Advertising and Digital Strategy.
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UndisclosedUndisclosed10 - 49Rochester, MN
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MLT Group, a Marketing Strategy company, was established in 1986. The firm focuses on Marketing Strategy and Graphic Design.
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UndisclosedUndisclosed10 - 49Raleigh, NC
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BtB Marketing Communications, an Advertising company, focuses on Advertising and Branding. The agency is in Raleigh, North Carolina.
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UndisclosedUndisclosed10 - 49New Haven, CT
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Located in New Haven, Connecticut, Odonnell Company is an Advertising company. They provide Advertising and Digital Strategy and were established in 1996.
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UndisclosedUndisclosed10 - 49Minot, ND
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Ackerman-Estvold is a Business Consulting company. Located in Minot, North Dakota, the company was established in 2003. Their services include Business Consulting and Graphic Design.
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UndisclosedUndisclosed10 - 49High Point, NC
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KEMP Advertising + Marketing is a Marketing Strategy company. Located in High Point, North Carolina, the company specializes in Marketing Strategy and Web Design.
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UndisclosedUndisclosed10 - 49Dallas, TX
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Charity Advertising and Marketing Partners is a Direct Marketing company. Their team is headquartered in Dallas, Texas and offers Direct Marketing and Advertising.
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UndisclosedUndisclosed10 - 49Aiken, SC
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Established in 2010, Alison South Marketing Group, a small media planning and buying company, is headquartered in Aiken, South Carolina. Their team focuses on Media Planning & Buying and
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UndisclosedUndisclosed10 - 49Greenville, SC
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Traveling Storytellers is a media planning and buying company founded in 2012. The team focuses on Media Planning & Buying and Advertising and is headquartered in Greenville, South Carolina.
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UndisclosedUndisclosed10 - 49Springfield, MO
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ADsmith Marketing & Advertising, a graphic design agency, is based in Springfield, Missouri. They focus on Graphic Design and Advertising.
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UndisclosedUndisclosed10 - 49Greenville, SC
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Media planning and buying agency Crawford Strategy provides Media Planning & Buying and Advertising. They are based in Greenville, South Carolina.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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10Xfive is an answering service company launched in 2016. The small team provides Call Center Services and Media Planning & Buying.
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UndisclosedUndisclosed10 - 49Greenville, SC
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ZWO Branding and Marketing, a media planning & buying agency, was established in 1997. The team provides Media Planning & Buying and Branding.
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UndisclosedUndisclosed10 - 49St. Louis, MO
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Kicking Cow Promotions is an Event Marketing company founded in 1999. The firm focuses on Event Marketing and Advertising, and is small.
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UndisclosedUndisclosed10 - 49Portland, ME
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Surprise Advertising, an Advertising company, is based in Portland, Maine. The team provides Advertising and Graphic Design.
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UndisclosedUndisclosed10 - 49Virginia, MN
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W.A. Fisher Advertising & Printing is an Advertising company established in 1922. The agency provides Advertising and Print Design, and is small.
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UndisclosedUndisclosed10 - 49York, PA
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Grit Marketing Group, a branding company, was founded in 2008. They offers Branding and Web Design.
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UndisclosedUndisclosed10 - 49Alexandria, VA
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Allied Media Corporation, a media planning and buying agency, was established in 1999. The team provides Media Planning & Buying and Advertising and is based in Alexandria, Virginia.
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UndisclosedUndisclosed10 - 49Providence, RI
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Founded in 2011, PSE Agency is an Advertising company. The company offers Advertising and Event Marketing, and is small.
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UndisclosedUndisclosed10 - 49Providence, RI
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Atom Media Group is a small branding firm headquartered in Providence, Rhode Island. Their services include Branding and Marketing Strategy.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best Public Relations Agencies
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$25,000+$200 - $300 / hr250 - 999Washington, DC
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% Public Relations60% Other -
$5,000+$100 - $149 / hr10 - 49St. Petersburg, FL
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% Public Relations -
$1,000+$300+ / hr10 - 49Agios Athanasios, Cyprus
Ability to deliver
37.9/40.019.2/20 Reviews9.3/10 Clients & Experience9.3/10 Market PresenceService focus
80% Public Relations20% Other -
$1,000+$100 - $149 / hr50 - 249Sarasota, FL
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
65% Public Relations35% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
37.4/40.018.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
60% Public Relations40% Other -
$10,000+$300+ / hr2 - 9Toronto, Canada
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
100% Public Relations -
$5,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
37.1/40.018/20 Reviews9.7/10 Clients & Experience9.5/10 Market PresenceService focus
80% Public Relations20% Other -
$5,000+Undisclosed2 - 9Uster, Switzerland
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Public Relations -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
37/40.019/20 Reviews8.4/10 Clients & Experience9.6/10 Market PresenceService focus
100% Public Relations -
$5,000+$100 - $149 / hr2 - 9Calgary, Canada
Ability to deliver
37/40.018.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
100% Public Relations -
$10,000+$100 - $149 / hr250 - 999New York, NY
Ability to deliver
36.8/40.018.8/20 Reviews8.1/10 Clients & Experience10/10 Market PresenceService focus
60% Public Relations40% Other -
$10,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
60% Public Relations40% Other -
$1,000+$100 - $149 / hr10 - 49Philadelphia, PA
Ability to deliver
36.7/40.017.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
60% Public Relations40% Other -
$5,000+$100 - $149 / hr10 - 49Amsterdam, Netherlands
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Public Relations -
$5,000+$150 - $199 / hr2 - 9Vancouver, Canada
Ability to deliver
36.3/40.017.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
90% Public Relations10% Other -
$10,000+Undisclosed10 - 49Fort Lauderdale, FL
Ability to deliver
35.9/40.016.8/20 Reviews9.2/10 Clients & Experience9.9/10 Market PresenceService focus
70% Public Relations30% Other -
$10,000+Undisclosed10 - 49Houston, TX
Ability to deliver
36.2/40.016.6/20 Reviews9.8/10 Clients & Experience9.8/10 Market PresenceService focus
55% Public Relations45% Other -
$10,000+$100 - $149 / hr10 - 49Toronto, Canada
Ability to deliver
35.2/40.016.6/20 Reviews9.5/10 Clients & Experience9.2/10 Market PresenceService focus
100% Public Relations -
$5,000+$200 - $300 / hr10 - 49Brea, CA
Ability to deliver
35.1/40.017.2/20 Reviews9.1/10 Clients & Experience8.8/10 Market PresenceService focus
65% Public Relations35% Other -
$10,000+$150 - $199 / hr10 - 49Lewisville, TX
Ability to deliver
37.9/40.018/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% Public Relations60% Other -
$1,000+Undisclosed10 - 49
Ability to deliver
36/40.017/20 Reviews9.6/10 Clients & Experience9.4/10 Market PresenceService focus
50% Public Relations50% Other -
$5,000+Undisclosed2 - 9Surry Hills, Australia
Ability to deliver
34.3/40.016.6/20 Reviews9.2/10 Clients & Experience8.6/10 Market PresenceService focus
100% Public Relations -
$10,000+$150 - $199 / hr50 - 249Ardmore, PA
Ability to deliver
34.3/40.016.6/20 Reviews10/10 Clients & Experience7.7/10 Market PresenceService focus
60% Public Relations40% Other -
$10,000+$150 - $199 / hr10 - 49Darlinghurst, Australia
Ability to deliver
34.2/40.017.6/20 Reviews9.1/10 Clients & Experience7.5/10 Market PresenceService focus
100% Public Relations -
$25,000+$200 - $300 / hr50 - 249New York, NY
Ability to deliver
36.2/40.017.2/20 Reviews9.7/10 Clients & Experience9.3/10 Market PresenceService focus
40% Public Relations60% Other -
$10,000+$150 - $199 / hr10 - 49New York, NY
Ability to deliver
34.1/40.017.4/20 Reviews9.1/10 Clients & Experience7.6/10 Market PresenceService focus
60% Public Relations40% Other -
$1,000+< $25 / hr50 - 249
Ability to deliver
34/40.020/20 Reviews5.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% Public Relations10% Other -
$10,000+$200 - $300 / hr10 - 49
Ability to deliver
36.5/40.019/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
45% Public Relations55% Other -
UndisclosedUndisclosed10 - 49Danbury, CT
Ability to deliver
33.9/40.017.2/20 Reviews7/10 Clients & Experience9.7/10 Market PresenceService focus
80% Public Relations20% Other -
$10,000+$150 - $199 / hr50 - 249Reading , England
Ability to deliver
33.8/40.017.8/20 Reviews9.2/10 Clients & Experience6.7/10 Market PresenceService focus
50% Public Relations50% Other
Latest Public Relations Articles
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Discover how Skool communities work and if this developing education platform is the right place to market your brand.
Public Relations Agency FAQs
Make sure you understand the full scope of services PR agencies offer before choosing the right one for you. The cost, specialization, and KPIs delivered against will depend on your needs but also the type of agency you select. Confirm you're making the best choice with our FAQs and top tips for hiring a PR agency.
Clutch recognizes agencies skilled in media outreach, crisis communications, and reputation management twice a year based on a proprietary methodology. The top PR firms for Fall 2025 include:
Popular PR KPIs include:
- Media Coverage – Number and quality of earned media placements
- Audience Reach – How many people saw your PR content
- Sentiment Analysis – Positive, neutral, or negative tone in coverage
- Social Media Engagement – Likes, shares, comments, and mentions
- Website Traffic & Conversions – Increase in visitors or leads following PR efforts
- Crisis Response Time – Speed and effectiveness of brand communication during issues
A PR agency (public relations agency) helps businesses manage their public image and communications strategy. It builds brand credibility through media relations, press releases, events, and crisis communications—ensuring a strong, positive reputation across digital and traditional channels.
A publicist typically focuses on individual clients or one-off publicity efforts—mainly gaining press coverage and managing appearances.
A PR agency offers broader, strategic services, including brand positioning, crisis management, stakeholder communications, and integrated media planning.
Most PR agencies provide a mix of strategic and tactical services, including:
- Media Relations – Securing press coverage and building relationships with journalists
- Crisis Communication – Managing brand reputation during challenges or negative press
- Social Media PR – Guiding brand perception through social platforms
- Content Creation – Writing press releases, blog posts, thought leadership articles
- Event Planning – Coordinating press events, product launches, and conferences
- Influencer & Thought Leadership PR – Building credibility through industry leaders
- Reputation Management – Monitoring public sentiment and enhancing brand image
- Internal Communications – Aligning messaging for employees and stakeholders
Hiring a public relations agency helps elevate your brand’s reputation and visibility. A PR agency can:
- Increase media exposure and brand awareness
- Manage crises and prevent reputational damage
- Strengthen relationships with media and influencers
- Engage audiences with compelling storytelling
- Position your brand as a trusted industry leader
- Support investor relations and stakeholder trust
PR agencies vary in size, specialization, and service style:
- Boutique PR Agencies – Small, personalized firms focused on niche markets
- Enterprise PR Agencies – Large agencies with global media networks and full-service capabilities
- Industry-Specific PR Agencies – Focused on verticals like tech, healthcare, fashion, or finance
- Traditional PR Agencies – Specializing in legacy media like newspapers, TV, and radio
- Digital PR Agencies – Emphasizing online visibility, SEO, influencer partnerships, and content strategy
PR agency pricing depends on agency size, experience, and campaign scope. Most PR projects on Clutch cost between $10,000 - $49,999. Pricing may also vary based on location, deliverables, and retainer vs. project-based models.
To find the right PR partner:
- Define Your Goals – Identify if you need crisis management, media outreach, or brand positioning
- Set a Budget – Know what you're comfortable investing monthly or per campaign
- Research Agencies – Look for relevant industry experience and successful case studies
- Check Reviews – Read client testimonials and agency performance insights
- Evaluate Services – Ensure they offer the full range of PR services your brand requires
- Meet the Team – Assess cultural fit, expertise, and communication style