Rhino Reviews

Please describe your company and position.

I am the Manager, Digital Marketing of Frontpoint Home Security

Describe what your company does in a single sentence.

DIY Home Security System with Professional Monitoring

What specific goals or objectives did you hire Rhino Reviews to accomplish?

• Manage Reviews - generate new reviews, manage responses
• Improve online ratings across various sites

How did you find Rhino Reviews?

• Referral
• Other

Why did you select Rhino Reviews over others?

• High ratings
• Pricing first our budget
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Rhino Reviews’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Send out weekly emails requesting online reviews.
• Consolidate and share out reviewers that provided internal feedback
• Respond to all external reviews from the review campaigns and any additional organic reviews.Sites included: Yelp, Pissed Consumers, Consumer Affairs, BBB, Google, Trust Pilot, and more.
• Track and monitor star ratings across each platform and note improvement via monthly reporting.

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved ratings across all platforms, the largest being going from a 2 star to 3.7 on Consumer Affairs in 2-3 months. Also saw improvements in BBB, Trust Pilot, and Google Ratings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rhino reviews is organized, quick to respond and extremely flexible. The team is always positive, polite, and professional. It's clear they understood our business and our needs.

What was your primary form of communication with Rhino Reviews?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're a small team, but have huge outputs in terms of service and support. They always delivered on our requests. If something was potentially going to be delayed or a project ran into road blocks they alerted us immediately and were fully transparent about any implications positive or negative.

Are there any areas for improvement or something Rhino Reviews could have done differently?

Not from our end.

Please describe your company and your position there.

I am the project manager for our company and we are a shelving manufacturer and supplier for government offices, universities, museums, and other businesses. We create custom shelving and storage solutions based in Virginia.

For what projects/services did your company hire Rhino Reviews, and what were your goals?

Rhino Reviews was hired to help us improve our online reviews as we noticed our prospects were researching our company online. We didn't have a bad reputation so we never really bothered worrying about reviews but we found that having no reviews was a problem as well. We wanted to establish our company online as the best storage solution and partner for our clients.

How did you select this vendor and what were the deciding factors?

We were referred to Chelsea and Rhino Reviews by another company who uses them. When interviewing them for the position we appreciated their personal and customized approach. Chelsea is also very involved and we appreciated having an owner managing our account and strategy.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Rhino Reviews was tasked with creating a review system to outreach to our clients and partners and solicit reviews for us. They determined which platforms mattered for us and would best position us against our competition. They gave us the strategy and we agreed then they began to work. We met every other week at the beginning to ensure we were hitting our goals and now meet monthly.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Chelsea, the owner, directly for the strategy alignment and April helps with the execution of our account.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started at 0 reviews so only way to go was up. We have grown our online reviews significantly and now average 4 reviews per month, which for us is a lot as we only have a few projects a month due to size. What we were surprised and pleased with is the ability to get feedback from our clients in areas we didn't provide a 5-star experience so that we can improve and fix it for them. This is feedback we otherwise wouldn't have gotten and could have cost us future projects.

How effective was the workflow between your team and theirs?

Very effective, they use google docs and sheets to share reporting and tasks and are always available on email. We meet monthly now too which ensures we're on the same page.

What did you find most impressive or unique about this company?

We are impressed with the customization of their solutions for our business and the done-for-you aspect. We couldn't find that anywhere else.

Are there any areas for improvement or something they could have done differently?

nothing at the moment

Please describe your company and your position there.

I am the Client Success Manager. I am the liaison between all of our clients and the team members. I do the onboarding, set up the accounts and communicate what they need to the team. I send the reports and make sure they are happy clients.

For what projects/services did your company hire Rhino Reviews?

We hire Rhino Reviews for all of our troubleshooting when it comes to anything google. We have issues with reviews not posting to GMB's, the client's GMB gets suspended or we just have trouble with bad reviews posting to a GMB. Rhino Reviews is able to get these issues resolved very quickly.

How did you select this vendor and what were the deciding factors?

The owner of our company met Chelsea at a marketing seminar and after speaking with her knew she had the qualifications to manage and resolve the issues we have with google and GMB's.

Describe the project in detail and walk through the stages of the project.

As a marketing company, our job is to optimize a client's GMB, google ads, local service ads and campaign strategy. There are many times a client's GMB is suspended for various reasons and we are not able to fix this. We rely on Rhino Reviews to figure out where the issue is with google so our client's GMB can be reinstated. They also take care of efficiently deleting duplicate GMB's a client may have made to prevent suspending the other one. It is also very frustrating the world wide issue of google reviews not posting and Rhino Reviews is very good to help troubleshoot as to our end and if we need to make updates to the GMB, start over or if it is just a google issue.

How many resources from the vendor's team worked with you, and what were their positions?

The owner, Chelsea Craig has worked with us.

Can you share any outcomes from the project that demonstrate progress or success?

I have lost count the number of GMB issues Chelsea has resolved. Here are some of the projects she has successfully resolved: GMB being reinstated from suspension Local Services not showing google reviews Google reviews not posting to a GMB Finding the right documentation for a GMB to be verified Removal of duplicate GMB Client changed their gmail on the GMB and was suspended: she found out what was wrong and resolved the situation Removal of bad google reviews from our client's GMB

How effective was the workflow between your team and theirs?

We communicate very well through email. She is quick to respond and let me know what I need to send over to her and what the next steps will be.

What did you find most impressive or unique about this company?

Chelsea is an expert when it comes to issues and resolving them with google. Her knowledge of where to go and what to do is extensive and has truly made a difference for our clients.

Are there any areas for improvement or something they could have done differently?

I do not know of anything she could do differently as google has issues even the best of the best are not able to change. (referring to google reviews not posting). Excellent service and communication.

Please describe your company and your position there.

I am the Marketing Communications Manager at a top-rated accounting solution built on the Salesforce Platform. I oversee all public relations and social media initiatives, as well as events, partnership campaigns, and branding.

For what projects/services did your company hire Rhino Reviews?

Our company was focused on growing our customer reviews on various review websites that are highly read in the SaaS world. For us that includes G2, Capterra, SoftwareReviews, and the Salesforce AppExchange. We needed a partner to help us streamline and automate the process and help us keeps tabs on results and ensure we are hitting our KPIs.

How did you select this firm and what were the deciding factors?

We reviewed multiple firms and ultimately went with Rhino Reviews because of their experience in the review space, their understanding of the market and the websites we wanted to increase our presence on, and the customer support. Chelsea and her team are extremely responsive and helpful with a "can-do" attitude at all times!

Describe the project in detail and walk through their service package.

Rhino Reviews essentially executes the entire project from start to finish. We provide the data needed and they take it from there: setting up automated email communications (including follow ups), providing results on CTR, reviews left, reviews abandoned, etc. We have multiple review campaigns running at once that are all managed by Rhino.

We meet on a weekly basis to review the progress, and Rhino will provide ways to improve our numbers and share really great ideas for how we can better serve and connect with our clients. Additionally, Rhino provided market insights to see what search terms are helping our review pages get in front of key personas.

How many resources from the vendor's team worked with you, and what were their positions?

We had one main point of contact for the entirety of our time with Rhino Reviews. We loved the consistency and really feel like our POC knows our business intimately because of it.

Can you share any outcomes from the engagement that demonstrate progress or success?

Having Rhino Reviews take the burden off of myself and my team to manually garner reviews has saved us hours on HOURS of time. We can now focus on bigger picture strategy because we have someone like RR executing on our behalf. We've seen a major uptick in reviews and customer feedback overall - at least a 50% increase YOY. It's also allowed us to have better insight into how our clients are using our product and how they feel about us. Thus, we can better address their needs and serve them at a higher capacity.

How effective was the workflow between your team and theirs?

We have weekly meetings via Zoom and constant communication over email. We use Google sheets/Excel to update results. It's all been very easy and seamless!

What did you find most impressive or unique about this company?

The most impressive thing about Rhino Reviews is their ability to turn around campaigns quickly—I'm talking same day! They also are always thinking of ways to make campaigns better and constantly help us think outside the box.

Are there any areas for improvement or something they could have done differently?

In the beginning, we would have liked to see more suggested KPIs and cleaner spreadsheets. After working together for a couple months, we got into solid rhythm.

Please describe your company and your position there.

I am the Vice President of a family owned Residential Painting company. We have been in business since 1975 I handle all of the Advertising & Marketing, Finance, HR, Payroll and Business Development.

For what projects/services did your company hire Rhino Reviews?

With over 45 years in business we had a long list of happy customers who would gladly refer us to others. Unfortunately, the reviews were all on paper and internal.

We hired Chelsea and Rhino Reviews to increase our brand awareness online with a Google Review campaign to get our customers to share their experiences where everyone could read them.

How did you select this firm and what were the deciding factors?

Chelsea was referred by a good friend and we met in person to discuss what she provides and how she could best help us. After reviewing WHAT she does and HOW she does it, we started with a 6 month commitment to see how things went and if we were a good fit for each other.

Describe the project in detail and walk through their service package.

Chelsea and her team at Rhino Reviews monitor our brand online and also now oversee all Google Review requests and responses. And she's made the process super easy. At the end of each month, I pull a report of all completed projects, review it and then forward it along to Chelsea and she takes it from there.

With her customized system they request reviews from our customers on our behalf and then reply to all posted reviews as well. For the first few months we worked together on the replies, then once she got a feel for our "voice" she was able to take the reigns and only checks in if she has a specific question before responding.

We now have a consistent flow of new reviews coming in each month and I don't have to do the heavy lifting anymore to make it happen or to monitor it all in real time. Her team takes care of that for us and it's one of the best decisions to outsource a key activity I've made in the past few years.

How many resources from the vendor's team worked with you, and what were their positions?

I've always worked directly with Chelsea for everything, but know she has a great team that assists her as well.

Can you share any outcomes from the engagement that demonstrate progress or success?

When we started I believe we had 4 reviews and one of them was from a disgruntled employee. Chelsea and her team have slowly, but steadily (as not to upset Google) gotten us to 60+ reviews with a 4.8 star rating.

With all of the hats I wear, I did not have the time needed to focus on this and build the online brand foundation that she has created over the past two years.

How effective was the workflow between your team and theirs?

Chelsea has been a breeze to work with. While I'm a very organized person, tasks that only get completed once a month can fall off the radar. She sends me a friendly reminder email early in the start of each new month, which is my prompt to pull the list and send it back to her.

It probably takes me 15-20 minutes at the most to complete and then she takes it from there.

What did you find most impressive or unique about this company?

Her proprietary software that enables Rhino Reviews to funnel all potential reviewers through a consistent process for optimal results.

Are there any areas for improvement or something they could have done differently?

We have continued to work with Rhino Reviews and don't have any plans to make any changes in the future.

Introduce your business and what you do there.

I’m the co-founder and managing partner at ConsumerRating, a customer research and review platform.

What challenge were you trying to address with Rhino Reviews?

We needed someone to help us solicit and acquire customer reviews and feedback.

What was the scope of their involvement?

Rhino Reviews is helping us collect, collate, and solicit customer feedback and reviews as part of our full-service customer experience. Their tasks include emailing and cold-calling clients to provide them with thorough reviews across different platforms.

We first started using them for customer reviews, which quickly evolved into providing employee reviews and in the last two years, they’ve been managing our social media channel including our Pinterest boards.

What is the team composition?

We mainly work with Chelsea (Founder), but we’ve also been working with two associates from Rhino Reviews, as well as an account manager.

How did you come to work with Rhino Reviews?

Rhino Reviews was referred to us by another business in my executive group.

How much have you invested with them?

We’ve probably spent somewhere between $75,000–$100,000 in the past five years.

What is the status of this engagement?

Our ongoing partnership started in January 2016.

What evidence can you share that demonstrates the impact of the engagement?

We went from having only 30 reviews to 500 reviews in the first two years of partnering with Rhino Reviews.

How did Rhino Reviews perform from a project management standpoint?

Rhino Reviews’ approach to project management is very organized and personable. The team is consistently hands-on, attentive, focused, and thorough.

What did you find most impressive about them?

We like how they provide us with a managed software service rather than just giving us the software.

Are there any areas they could improve?

Their reporting and overall service have gotten more sophisticated over the years, so I don’t have any constructive feedback.

Do you have any advice for potential customers?

My advice is to not be afraid to outsource the execution of your project. 

I am the Digital Account Manager, Digital Marketing Agency of (a/an) Advertising & marketing

We are a digital marketing agency

• Improve reputation through digital channels

Referral, Other

High ratings, Great culture fit, Company values aligned

In-Person Meeting, Virtual Meeting, Email or Messaging App

We have worked with Chelsea to improve the quality of reviews and performance across all customer and hiring platforms.

• Improved Google, Indeed and Glassdoor ratings

Chelsea is extremely timely and on top of all communication with our team. She constantly thinks about new strategic ways that she can work with you to keep making progress toward your goals.

They really know their stuff and are experts at what they do and they give you the needed information with a personal touch.

N/A

Please describe your company and your position there.

I am the VP of Sales and Marketing for an online auction company. We specialize in the removal and resell of commercial assets for closed businesses.

For what projects/services did your company hire Rhino Reviews, and what were your goals?

Rhino Reviews is helping us increase our Google rating and assist with getting more positive reviews vs negative

How did you select this vendor?

We found a few companies, and Rhino Reviews was the best fit for us

Describe the scope of their work in detail, including any steps and the final deliverables.

Rhino Reviews responds to all of our reviews as well as sends emails to all winning bidders and clients asking for a review/feedback

How many people from the vendor's team worked with you, and what were their positions?

We work directly with the owner

Can you share any outcomes from the project that demonstrate progress or success?

Since working with Rhino Reviews, our Google review number has increased, as well as number of positive reviews

Describe their project management style, including communication tools and timeliness.

They are very quick to respond to our customers and to us.

What did you find most impressive or unique about this company?

I love that Rhino Reviews is willing to meet with us every week to go over any updates as well as listen to what we are working on so that our goals always align

Are there any areas for improvement or something they could have done differently?

Nope

Please describe your company and your position there.

myFootpath offers marketing, enrollment and retention services for universities.

For what projects/services did your company hire Rhino Reviews, and what were your goals?

We hired Rhino Reviews to obtain more reviews for our students that have graduated.

How did you select this vendor and what were the deciding factors?

We chose them based on our CEO recommendation.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Rhino reviews and Chelsea contacted students via email

How many resources from the vendor's team worked with you, and what were their positions?

We worked with one of the vendors team members (Chelsea)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started with barely any reviews...currently we have 19 reviews over an approximately 4-5 month period.

How effective was the workflow between your team and theirs?

We had zoom meeting twice per month. Workflow has been great

What did you find most impressive or unique about this company?

Their excellent follow-through and commitment to working closely with our team are impressive.

Are there any areas for improvement or something they could have done differently?

None thus far

Please describe your company and your position there.

Chief Marketing Officer of Flamingo Theory Marketing. We are a full-service digital marketing agency.

For what projects/services did your company hire Rhino Reviews, and what were your goals?

Chelsea and her team at Rhino Review are our go-to partners for conducting review management and GMB marketing programs. Our goals were to increase authentic organic 5-star reviews for our customers.

How did you select this vendor and what were the deciding factors?

Extensive research (and some trial & error) amongst potential partners. Rhino Review's professionalism and results won us over.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Increase authentic organic 5-star reviews for a client as part of a local SEO marketing program.

How many resources from the vendor's team worked with you, and what were their positions?

Chelsea was our main point of contact.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

37 new reviews with an average of 4.9 star rating

How effective was the workflow between your team and theirs?

Incredibly effective. Great communication and organization.

What did you find most impressive or unique about this company?

The depth of knowledge in their particular area of expertise. I'm always learning new things from them!

Are there any areas for improvement or something they could have done differently?

Nope.