Rhino Reviews works with businesses to protect their online reputation by growing and leveraging their online customer reviews. We're more than just software. We offer the only done-for-you review generation and reputation management program on the market. Our team acts as an extension of your marketing team to proactive grow your REAL reviews, ensure negative reviews don't hurt you and more.
They work to improve both the external (Google, G2, Capterra, Yelp, FB, etc) as well as internal (Glassdoor, Indeed) reputation and take businesses from a reactive to a proactive position.
Our Results:
An Energy Provider Improve from 1.6 Google Rating and 32 Reviews to 4.4 Google Rating and 400+ Reviews
Increase Reviews from 7 reviews per month to 35 reviews and growing to over 500 Google Reviews while maintaining a 4.8 rating for a Document Storage Company
Successfully removed 17 reviews that violated Google Policy for a Glass Manufacturer
Reinstated Profiles that were incorrectly suspended within 24 hours for multiple clients
Improve Glassdoor and Indeed Rating from below 2.0 to above 4.5 within 6 months
Our Team:
5.0 Rating on Google My Business
Top Reputation Management Firm 2019, 2020, 2021, 2022 on TopSEOs
Mike Volkin SEO MasterClass Course Speaker
Traffic Think Tank (acquired by SEMRush) Panel Expert on Reputation Management
Certified in Reputation Management
Google My Business Product Expert
Why Clients Choose Us:
Our clients love our done-for-you solutions as they do not need another software, like BirdEye or Grade.us, to run and manage. They want to work with a team of experts who will personally watch, respond, and grow their reviews.
We save you time and drive 5-star results to help hit sales and hiring goals by improving their reputation.
Rhino Reviews has helped businesses in a variety of industries: luxury construction, digital, energy, property management, healthcare, retail, hospitality, and education, to help build or repair their online reputation.
Rhino Reviews offers competitive pricing and good value for cost, with clients appreciating their budget-friendly services and high-quality deliverables. Specific project costs were not disclosed, but clients noted effective communication and timely responses, enhancing overall satisfaction.
Across all reviews, clients consistently provided positive feedback about Rhino Reviews' services, highlighting their effectiveness in improving online presence and managing reviews.
Dedication and Professionalism
Many clients commended Rhino Reviews for their dedication and professionalism. The team was noted for their commitment to client success and their ability to build strong, collaborative relationships.
Areas for Improvement: Reporting and Documentation
A few clients suggested improvements in reporting and documentation. For instance, one client recommended a shared analytics form for better tracking and transparency.
Technical Expertise with Google My Business
Rhino Reviews demonstrated extensive knowledge in resolving issues related to Google My Business (GMB), including reinstating suspended accounts and removing duplicate listings.
Positive Impact on SEO
Several clients reported that Rhino Reviews' work had a positive impact on their SEO results, further enhancing their online visibility and search engine rankings.
Expertise in Online Reputation Management
Clients praised Rhino Reviews for their proficiency in managing online reviews and boosting online presence across various platforms like Google, Yelp, and Glassdoor. Their efforts have led to improved online ratings and brand visibility.
An auction company has hired Rhino Reviews to monitor their Google reviews, Yelp, and BBB accounts. The team notifies the client when a new review about them is posted so they can handle it as required.
Thanks to Rhino Reviews, the client has been able to respond to customer reviews in a timely fashion, enhancing their reputation and visibility. The team drafts responses promptly and communicates through virtual meetings, emails, and messaging apps. Moreover, their professionalism is remarkable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Social Media Specialist of PCI Auction Group
Describe what your company does in a single sentence.
The Nation's Largest Online Restaurant Equipment Auction Comapny
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Rhino Reviews to accomplish?
Help monitor Google Reviews, Yelp and BBB
SOLUTION
How did you find Rhino Reviews?
Online Search
Why did you select Rhino Reviews over others?
Pricing fit our budget
Good value for cost
How many teammates from Rhino Reviews were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
When reviews come in Chelsea notifies our team as soon as something is posted within hours. We draft up a response and handle any that are negative in a timely fashion.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Responding to customer's reviews in a timely fashion good or bad. Chelsea, as the person in charge of our Google Business page, Yelp, and BBB profiles, has truly elevated our brand's visibility and reputation.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, responses were drafted and responded to in a great time.
What was your primary form of communication with Rhino Reviews?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The professionalism was impressive
Are there any areas for improvement or something Rhino Reviews could have done differently?
N/A
RATINGS
5.0
"I am beyond impressed with the outstanding work of Chelsea on our online presence management."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
PR Services for Rental Software Company
Public Relations
Less than $10,000
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have been fantastic to work with."
Sep 21, 2023
VP of Sales, Rental Software Company
Shaun McCorry
Software
Celebration, Florida
51-200 Employees
Online Review
Verified
Rhino Reviews provides PR services for a rental software company. They manage the client's customer outreach and launch continuous feedback campaigns to help them improve their online reviews and reputation.
Rhino Reviews has played a key role in helping the client attain top scores on their review sites. Rhino Reviews delivers items on time and is highly responsive to the client's needs nd concerns. Their meticulousness, work ethic, and collaborative approach are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP of Sales of a Rental Software Company
Describe what your company does in a single sentence.
Vacation Rental software and solutions
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Rhino Reviews to accomplish?
Harvest customer reviews
SOLUTION
How did you find Rhino Reviews?
Online Search
Why did you select Rhino Reviews over others?
High ratings
Pricing fits our budget
Good value for cost
Company values aligned
How many teammates from Rhino Reviews were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We tasked Rhino with customer outreach to increase our online reviews and reputation. We needed to improve our scores on the review sites with ongoing campaigns for customer feedback.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
All scores have gone up significantly! We have achieved excellent results.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes. They have been fantastic to work with. Chelsea is lightning fast to respond and is on point with all deliverables.
What was your primary form of communication with Rhino Reviews?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Great attention to detail and work ethic. They feel like part of our team!
Are there any areas for improvement or something Rhino Reviews could have done differently?
None, it's been a great experience.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Review Management for Vacation Rental Software Company
Digital StrategyPublic Relations
Less than $10,000
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything has been very organized in shared documents."
Sep 21, 2023
CPO, Vacation Rental Software Company
Josh Parry
Software
Celebration, Florida
11-50 Employees
Online Review
Verified
A vacation rental software company has hired Rhino Reviews for their review services. The main project goal is to obtain positive reviews from end clients on major review platforms.
Thanks to the efforts of Rhino Reviews, the company has more positive reviews online. The team has completed tasks on time and has been very organized. Communication is efficient via virtual meetings and email. Rhino Reviews' dedication to their unique needs has impressed the company the most.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief Product Officer of a vacation rental software company
Describe what your company does in a single sentence.
Technology and professional services for vacation rental managers
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Rhino Reviews to accomplish?
Achieve better and more reviews on major review platforms
SOLUTION
How did you find Rhino Reviews?
Online Search
Why did you select Rhino Reviews over others?
High ratings
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from Rhino Reviews were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
The SOW was to solicit positive reviews from our list of clients on Capterra, G2, and Google. Rhino Reviews would contact our clients through various media to obtain the reviews, and filter negative feedback to our CS team to resolve, while ensuring positive feedback was shared publicly on the reviewing platforms.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of positive reviews growth
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Deliverables were made on time and our needs were responded to promptly. Everything has been very organized in shared documents.
What was your primary form of communication with Rhino Reviews?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Chelsea's dedication to our unique needs and success is a tremendous asset.
Are there any areas for improvement or something Rhino Reviews could have done differently?
I honestly can't think of any negatives!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Reputation Management for Digital Marketing Agency
Digital StrategyPublic Relations
Confidential
Dec. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They really know their job and are experts at what they do."
Mar 14, 2023
Digital Account Manager, Digital Marketing Agency
Anonymous
Advertising & marketing
Philadelphia, Pennsylvania
11-50 Employees
Online Review
Verified
Rhino Reviews is helping a digital marketing agency improve their reputation through digital channels. The team helps improve the quality of the client's reviews and performance cross relevant platforms.
The client's ratings on Google, Indeed, and Glassdoor have improved, thanks to Rhino Reviews. The team's project management skills are great. They're extremely timely and always communicate with the client. Their resources also always come up with new strategies to keep delivering quality results.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Digital Account Manager of (a/an) Advertising & marketing
Describe what your company does in a single sentence.
We are a digital marketing agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Rhino Reviews to accomplish?
Improve reputation through digital channels
SOLUTION
How did you find Rhino Reviews?
Referral
Other
Why did you select Rhino Reviews over others?
High ratings
Great culture fit
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
We have worked with Chelsea to improve the quality of reviews and performance across all customer and hiring platforms.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Improved Google, Indeed and Glassdoor ratings
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Chelsea is extremely timely and on top of all communication with our team. She constantly thinks about new strategic ways that she can work with you to keep making progress toward your goals.
What was your primary form of communication with Rhino Reviews?
In-Person Meeting
Virtual Meeting
Email
Messaging App
What did you find most impressive or unique about this company?
They really know their job and are experts at what they do and they give you the needed information with a personal touch.
Are there any areas for improvement or something Rhino Reviews could have done differently?
None.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Rhino Reviews is a great partner and I highly recommend working with them.
PR for Online Auction Company
Public Relations
Confidential
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very quick to respond to our customers and to us."
Jan 27, 2023
VP of Sales & Marketing, Online Auction Company
Anonymous
Business services
Lancaster, Pennsylvania
11-50 Employees
Online Review
Verified
Rhino Reviews is helping an online auction company increase their Google ratings and get more positive reviews. They send emails to winning bidders and clients asking for a review.
Rhino Reviews has successfully delivered high-quality work on time, increasing the client's number of Google reviews. They have communicated frequently and responded promptly, ensuring an effective workflow. Their proactive approach and responsiveness are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the VP of Sales and Marketing for an online auction company. We specialize in the removal and resell of commercial assets for closed businesses.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Rhino Reviews, and what were your goals?
Rhino Reviews is helping us increase our Google rating and assist with getting more positive reviews vs negative
SOLUTION
How did you select this vendor?
We found a few companies, and Rhino Reviews was the best fit for us
Describe the scope of their work in detail, including any steps and the final deliverables.
Rhino Reviews responds to all of our reviews as well as sends emails to all winning bidders and clients asking for a review/feedback
How many people from the vendor's team worked with you, and what were their positions?
We work directly with the owner
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Since working with Rhino Reviews, our Google review number has increased, as well as number of positive reviews
Describe their project management style, including communication tools and timeliness.
They are very quick to respond to our customers and to us.
What did you find most impressive or unique about this company?
I love that Rhino Reviews is willing to meet with us every week to go over any updates as well as listen to what we are working on so that our goals always align
Are there any areas for improvement or something they could have done differently?
Nope
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Digital Marketing for Education Administration Company
Other Digital Marketing
Less than $10,000
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"Their excellent follow-through and commitment to working closely with our team are impressive."
Aug 2, 2022
Marketing Manager, myFootpath
Martez Knox
Education
Chicago, Illinois
11-50 Employees
Online Review
Verified
Rhino Reviews was hired by an education administration company to obtain reviews from their customers. They're tasked with contacting their customers via email.
Rhino Reviews has successfully helped the client gather 19 reviews within 4–5 months, to the client's delight. The team leads regular meetings and communicates effectively to ensure a seamless workflow. Their excellent follow-through and commitment to customer satisfaction stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
myFootpath offers marketing, enrollment and retention services for universities.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Rhino Reviews, and what were your goals?
We hired Rhino Reviews to obtain more reviews for our students that have graduated.
SOLUTION
How did you select this vendor and what were the deciding factors?
We chose them based on our CEO recommendation.
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
Rhino reviews and Chelsea contacted students via email
How many resources from the vendor's team worked with you, and what were their positions?
We worked with one of the vendors team members (Chelsea)
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We started with barely any reviews...currently we have 19 reviews over an approximately 4-5 month period.
How effective was the workflow between your team and theirs?
We had zoom meeting twice per month. Workflow has been great
What did you find most impressive or unique about this company?
Their excellent follow-through and commitment to working closely with our team are impressive.
Are there any areas for improvement or something they could have done differently?
None thus far
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Marketing Management for Digital Marketing Consulting Firm
AdvertisingOther Digital Marketing
Less than $10,000
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I'm always learning new things from them!"
Mar 2, 2022
CMO, Digital Marketing Consulting Firm
Anonymous
Advertising & marketing
Madison, Wisconsin
1-10 Employees
Online Review
Verified
Rhino Reviews is tasked with managing marketing programs for a digital marketing consulting firm. Their goal is to increase the client's organic 5-star reviews.
Rhino Reviews has helped the client receive 37 new reviews with an average of 4.9 ratings. They have an incredibly effective workflow, communication, and organization. Overall, their best trait is their depth of knowledge in their industry.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Chief Marketing Officer of Flamingo Theory Marketing. We are a full-service digital marketing agency.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Rhino Reviews, and what were your goals?
Chelsea and her team at Rhino Review are our go-to partners for conducting review management and GMB marketing programs. Our goals were to increase authentic organic 5-star reviews for our customers.
SOLUTION
How did you select this vendor and what were the deciding factors?
Extensive research (and some trial & error) amongst potential partners. Rhino Review's professionalism and results won us over.
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
Increase authentic organic 5-star reviews for a client as part of a local SEO marketing program.
How many resources from the vendor's team worked with you, and what were their positions?
Chelsea was our main point of contact.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
37 new reviews with an average of 4.9 star rating
How effective was the workflow between your team and theirs?
Incredibly effective. Great communication and organization.
What did you find most impressive or unique about this company?
The depth of knowledge in their particular area of expertise. I'm always learning new things from them!
Are there any areas for improvement or something they could have done differently?
Nope.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Outreach & Email Marketing for Lighting & AV Company
Other Digital Marketing
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Chelsea is very passionate about what she does and excited about her work."
Feb 28, 2022
VP of Operations, Starlite
Joe Masciangelo
Arts, entertainment & music
Moorestown, New Jersey
11-50 Employees
Online Review
Verified
A lighting and AV company has engaged with Rhino Reviews for outreach and email marketing. The team manages campaigns in order to reach the target audience, gain Google reviews, and increase online presence.
Rhino Reviews has successfully implemented email campaigns, which has helped the company earn excellent reviews on their Google My Business account. The team effectively organizes quarterly calls over Zoom to discuss campaigns. Overall, their passion for the project is remarkable.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the VP of Operations for a Lighting and AV company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Rhino Reviews, and what were your goals?
We hired Rhino to reach out to our clients and obtain Google Reviews from them to help build our online presence.
SOLUTION
How did you select this vendor and what were the deciding factors?
I met Chelsea from Rhino at a networking event a number of years ago.
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
We provide a list of clients who we have worked with since the last review campaign to Chelsea, she reaches out to them vis an email marketing campaign to encourage them to leave their feedback.
How many resources from the vendor's team worked with you, and what were their positions?
We worked with Chelsea only.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
the email campaigns have been successful. With each campaign we gain more positive reviews on our Google My Business site.
How effective was the workflow between your team and theirs?
We have a zoom call once per quarter to discuss how the campaign is going. This is effective.
What did you find most impressive or unique about this company?
Chelsea is very passionate about what she does and excited about her work.
Are there any areas for improvement or something they could have done differently?
We have two brands, ShowSupply.com and Starlite. We have tried a few different ways to accomplish this.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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