Net Reputation

Introduce your business and what you do there.

I’m the owner and CEO of Fj Holdings.

What challenge were you trying to address with Net Reputation?

They provided reputation management and PR services for us.

What was the scope of their involvement?

Specifically, they helped get my company out into the world through organized activities and interviews. Additionally, they created press releases, blog posts, and promotional videos.

What is the team composition?

We work with one point of contact.

How did you come to work with Net Reputation?

I was referred to them by someone I know.

How much have you invested with them?

We’ve spent around $15,000 with them.

What is the status of this engagement?

We’ve been working together since October 2021.

What evidence can you share that demonstrates the impact of the engagement? 

They do great work and are diligent.

How did Net Reputation perform from a project management standpoint?

Their project management work is very structured and organized. We communicate over texts and emails.

What did you find most impressive about them?

Net Reputation’s consistency stands out the most.

Are there any areas they could improve?

No, I’m very happy, and it’s not easy to make me happy.

Do you have any advice for potential customers?

Don’t be afraid to communicate and ask questions.

Introduce your business and what you do there.

I’m the owner of Allstate Financial Services LLC, an insurance agency.

What challenge were you trying to address with Net Reputation?

I needed a company that could help me release positive content and reviews about my agency to help increase my online presence.

What was the scope of their involvement?

I hired Net Reputation to help me boost my reviews across multiple channels. They’ve also published some articles on various platforms to shed some light on the growth of my business as well as provide some background information about myself and my career.

What is the team composition?

I’ve worked with a salesperson and two different managers from Net Reputation.

How did you come to work with Net Reputation?

I came across Net Reputation through an online search. It turned out that one of my friends worked there as well, so I decided to go with them for this project.

How much have you invested with them?

I’ve spent around $5,000 so far.

What is the status of this engagement?

We started working together in January 2019, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

I’ve seen an increase in my online presence and an improvement in my Google rankings. When I search for myself on Google, I can now see a lot more positive content and easily find my business on the first page. It is now significantly easier for people to find me if they ever need my services.

How did Net Reputation perform from a project management standpoint?

Net Reputation has performed well in terms of project management. They’re very prompt in responding — whenever I need something, I can just send them an email and they would get back to me very quickly.

We typically communicate through email and phone calls.

What did you find most impressive about them?

I’ve encountered a lot of service providers that overpromised but underdelivered. However, this has not been the case with Net Reputation — they’re excellent at setting and managing expectations, and they always do what they say they will. Whenever we encounter a problem or a hiccup, they always take care of it immediately.

Do you have any advice for potential customers?

Make sure that you understand how these kinds of projects work. This type of transaction is a long, drawn-out process — you can’t just expect great results immediately, so make sure that you manage your expectations and that you understand the timeframe of how things work.

Please describe your company and your position there.

I am a physician in private practice who focuses on aesthetic surgery.

For what projects/services did your company hire Net Reputation, and what were your goals?

I reached out to Net Reputation to help address negative yelp reviews and a damaged online presence that limited my business growth and career options.

How did you select this vendor?

Choosing an ORM company can be very difficult as most companies have a great reputation online. After doing some research, I talked to 4 companies and then selected this vendor. I was very impressed by their professionalism, compassion, responsiveness, and well thought out strategy. In addition, their price point was better than most competitors making them the clear choice.

Describe the scope of their work in detail, including any steps and the final deliverables.

This project began with an interview and analysis session. They set expectations that ultimately proved to be realistic and which their work exceeded. They then worked with me to create a custom strategy that incorporated both ORM and brand building. Once underway, they were excellent about staying in communication and updating progress. The content they produced was well structured and compellingly written and their industry vehicles were impactful as promised.

How many people from the vendor's team worked with you, and what were their positions?

a single account representative, multiple content creators, and a reputation strategist that acted as my point person

Can you share any outcomes from the project that demonstrate progress or success?

We ran a complex strategy that succeeded in removing reviews from yelp and suppressing negative links across 3 different search phrases in a very aggressive 6 month timeline.

Describe their project management style, including communication tools and timeliness.

Net Reputation has an online platform that facilitates content editing and approval. Their communication style was exact, timely, and professional while still being convivial.

What did you find most impressive or unique about this company?

For some, a damaged online reputation may be the result of a malicious actor or an indelible mark from a regrettable past. As a result, it can carry a deep emotional component. My experience with Net Reputation was that they understood and were truly compassionate to this. They worked as hard for you to repair as you are for yourself.

Are there any areas for improvement or something they could have done differently?

No, I think they exemplify work in this space.

Please describe your company and your position there.

Office manager at a boutique law practice.

For what projects/services did your company hire Net Reputation?

Negative Google Review Negative Site Push Down

What were your goals for this project?

Online reputation management

How did you select Net Reputation?

Tony guaranteed our money back if results were not achieved. The team did not let us down.

Describe the scope of their work in detail.

(2) Negative Google Reviews (1) Negative Site Push Down

What was the team composition?

Tony was our point of contact and we found him highly accessible at every stage of the project. Trey managed our Google review take down. Within days,

1. The first fraudulent and defamatory review was removed.
2. He continues to work on another review that posted one star with no accompanying words by the same individual.

This review is taking longer to remove. David worked on the negative site push down. Immediately he recognized the site was using an unethical means of acquiring high Google positioning. Within days of alerting Google to the same, the site was pushed to page two.

Can you share any outcomes from the project that demonstrate progress or success?

Two negative Google reviews (both left by one person):

1. The fraudulent and defamatory review was down within a few days.
2. The review that had no content, simply one star is still up.

Apparently, no content reviews are harder to get removed. However, the fraudulent review was the most damaging to the business. We're very happy that the untrue and damaging information is gone.

One negative website: Within two weeks of taking over the online reputation management, the negative site went from position #3 to position #14, and continues to go down. David brought to our attention other issues which he promptly dealt with as well.

How effective was the workflow between your team and theirs?

Tony, Trey, and David shared an open line of communication throughout the project. Tony responded to calls and texts almost instantaneously. Net Reputation's time zone was three hours ahead of ours.

But that didn't preclude Tony from picking up the phone when he was out on a Friday night at 6:30pm. This is exactly what we needed when our business was under attack. I'm totally grateful to him for such responsiveness and dedication.

What did you find most impressive about this company?

There are a lot of companies out there that promise results. These guys actually get them. When our business was under attack, Net Reputation managed the situation professionally and delivered results. We are immensely grateful to the entire team there.

Are there any areas for improvement?

No

Please describe your company and your position there.

Ads2Convert is a performance-driven digital advertising agency. I am the managing director of the company and manage day-to-day operations, campaign strategy implementations & head a small media buying team.

For what projects/services did your company hire Net Reputation?

We had Net Reputation take care of our online reputation management, as we wanted to improve our company's online web presence & reputation.

What were your goals for this project?

We were looking to increase our online presence and remove some negative content that was meant to be posted about another company with a similar name to ours (which we have no connection with).

How did you select this vendor?

We initially ran a few Google searches, looking for solutions to our issues, and came across several online reputation management vendors. After speaking to several vendors’ sales teams and comparing quotes, we ended up picking NetReputation.com as they seemed to be most knowledgeable in the space and were quick to provide a case study of a similar issue they had taken care of for another business.

Describe the scope of their work in detail.

Net Reputation took care of suppressing an incorrectly posted negative review of another company, through the posting of several pieces of content which they were able to get ranked, replacing the misleading content in the search engines.

They used a combination of SEO techniques and leveraged partnerships they hold with high authority domains within Google search results, to achieve this. They also improved our company's web reputation.

What was the team composition?

They have a team of very helpful salespeople & highly skilled online reputation management specialists. We're very impressed by their cost-effective service, dedication, and timely service.

Can you share any outcomes from the project that demonstrate progress or success?

As per above, they were able to get rid of the negative content successfully and this has resulted in higher volumes of prospects reaching out to us.

How effective was the workflow between your team and theirs?

All team members we've dealt with were prompt to return emails & phone calls. They are very accessible and transparent, they took their time to explain the whole process, and gave frequent progress updates. All of our expectations have been exceeded.

What did you find most impressive about this company?

Their extensive experience and competency were impressive and have brought in great results. I was impressed that after working together, we saw better results in a matter of weeks rather than waiting several months to see them.

Are there any areas for improvement?

We had a very positive experience with NetReputation, there really weren't any downsides; we’ve been happy with their services.

Please describe your company and your position there.

We are into sales of classified information for sports trading. I work as a marketer.

For what projects/services did your company hire Net Reputation?

We hired them to re-design our website and also for seo services.

What were your goals for this project?

To get an seo optimized website to enhance our visibility in the search engines.

How did you select this vendor?

I got to know them through recommendation.

Describe the project in detail.

They initially did 2 designs for us and we ended up choosing one of them. The Designer was always in contact with us to know what our preferences are. I could be a little bit picky but i was satisfied with the design and the loading speed which was very important for us.

What was the team composition?

I only had communications with the Designer and the project manager. They always kept me abreast.

Can you share any outcomes from the project that demonstrate progress or success?

It's been 6 months after and i have noticed significant progress. First, our site now has a high loading speed, the rankings moved from page four to page two on google and I'm hopeful it will be on page one next year.

How effective was the workflow between your team and theirs?

The project manager and the designer were accessible and easy to communicate with throughout the project duration.

What did you find most impressive about this company?

I found them to be result-oriented. That's why I hired them despite having lower bids.

Are there any areas for improvement?

The only are i wish they could improve is the Seo part. I would love our rankings to move faster than it is.

Please describe your company and your position there.

I run a web design and development business.

For what projects/services did your company hire NetReputation.com?

I needed help with the online portfolio for my business on multiple websites. NetReputation.com helped me create, manage, and maintain them.

What were your goals for this project?

My goal for the engagement was to enhance my company’s online status.

How did you select this vendor?

I met Adam (Online Reputation Advisor, NetReputation.com) online. After vetted his business, we hired NetReputation.com.

Describe the scope of their work in detail.

NetReputation.com, Adam especially, helped position my business in a positive light on several platforms.

What was the team composition?

I’m not sure.

Can you share any outcomes from the project that demonstrate progress or success?

Since working with NetReputation.com, my business has been excelling on several sites.

How effective was the workflow between your team and theirs?

The workflow between our two teams was very good!

What did you find most impressive about this company?

I admired NetReputation.com’s communication skills and abilities in such a niche industry.

Are there any areas for improvement?

There are none that I can think of at the moment.

Please describe your company and your position there.

I am the managing partner of a consulting practice. We have referred clients to NetReputation in order to suppress adverse information that reflects information poorly &/or inaccurately online. We have contacted many firms in that sector, and none are as professional and effective as NetReputation. If looking for help with online PR, look no further! NetReputation is the Rolls Royce of anything related to online branding.

For what projects/services did your company hire Net Reputation, and what were your goals?

NetReputation was hired to suppress adverse and inaccurate online information. They were successful!

How did you select this vendor?

My businesses do this line of work, but NetReputation has a “reputation” of being effective. We’ve utilized them and referred others to them.

Describe the scope of their work in detail, including any steps and the final deliverables.

Suppression of negative information and creating a more accurate and authentic picture via online presence.

How many people from the vendor's team worked with you, and what were their positions?

We’ve interacted with multiple team members, all of whom are professionals.

Can you share any outcomes from the project that demonstrate progress or success?

They say what they are going to do, and actually do it. They removed a large quantity of erroneous information.

Describe their project management style, including communication tools and timeliness.

They are in constant communication, always willing to make adjustments, and welcome feedback & input.

What did you find most impressive or unique about this company?

Their success and accurate deliverables.

Are there any areas for improvement or something they could have done differently?

Can’t improve upon perfection…

Please describe your company and your position there.

I worked with the company on a personal brand building project.

For what projects/services did your company hire Net Reputation, and what were your goals?

Content suppression and amplification.

How did you select this vendor?

Leveraged Net Reputation's deep expertise in SEO and social profile configuration.

Describe the scope of their work in detail, including any steps and the final deliverables.

The company laid out a clear plan and the onset and delivered against the core tenets of the plan.

How many people from the vendor's team worked with you, and what were their positions?

3-5 people. Front-end sales. Account manager. Onboarding specialists. etc.

Can you share any outcomes from the project that demonstrate progress or success?

Clear and sustained higher ranking of favorable, curated content.

Describe their project management style, including communication tools and timeliness.

Extensive onboarding, CMS and monthly reports.

What did you find most impressive or unique about this company?

Results-oriented business. Their tactics were clear and effective.

Are there any areas for improvement or something they could have done differently?

More progress reports.

Please describe your company and your position there.

I am a retired professor from University of Southern California.

For what projects/services did your company hire Net Reputation?

I hired Net Reputation for the online reputation management.

How did you select this vendor and what were the deciding factors?

Through word-of-mouth (my friend's referral)

Describe the project in detail and walk through the stages of the project.

The project is to make negative items on Google search less visible to protect my professional reputation.

How many resources from the vendor's team worked with you, and what were their positions?

primarily one person with a key position in the company

Can you share any outcomes from the project that demonstrate progress or success?

I am very happy with the current outcomes from the project and expect a more steadily improvement over the next few months.

How effective was the workflow between your team and theirs?

I find Dave Ryan extremely effective in handling my project. I am 100 % happy with his marvelous service.

What did you find most impressive or unique about this company?

The most impressive aspect of Dave's service is that his feedback to my query is amazingly speedy and always on the mark. I have rarely seen such a professional service in the past. I truly believe that he should serve as a role model for other employees of the company.

Are there any areas for improvement or something they could have done differently?

No, he is a very outstanding service provider.