Reputation Pros

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of a full-service real estate agency. We help clients buy, sell, and invest in residential and commercial properties with expert guidance and market-driven strategies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We hired Reputation Pros to strengthen our agency’s online credibility.

SOLUTION

What was the scope of their involvement?

Reputation Pros has handled a full digital reputation audit, removed or suppressed outdated or misleading reviews, and implemented a review generation strategy to highlight positive experiences from our closed transactions. For real estate, they often work on Zillow and Realtor.com.

What is the team composition?

We’ve worked with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

Someone referred them to me. Their pricing fit our budget, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in February 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Reputation Pros has optimized our website, improved our local SEO visibility, refreshed our listing descriptions, and created professional, brand-aligned responses to new reviews. Our branded search visibility has risen by over 40%, and inbound buyer and seller inquiries have increased by 31%, with many prospects mentioning our recent reviews or improved online presence. We’ve also gained 50+ new verified positive reviews across Realtor and Zillow. Our average review rating has improved from 3.9 to 4.8.

How did Reputation Pros perform from a project management standpoint?

They deliver on time. We communicate via email and messaging apps.

What did you find most impressive about them?

They understand the emotional weight behind real estate decisions and showcase our agents' professionalism and care.

Are there any areas they could improve?

We would’ve liked access to the live review dashboard earlier. However, once we requested it, they made it available immediately.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a full-service travel agency specializing in personalized vacation planning, group tours, and corporate travel solutions designed to create seamless, memorable travel experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We needed help enhancing our online credibility to ensure that travelers searching for our agency would see a trustworthy, up-to-date reflection of our service quality and reliability.

SOLUTION

What was the scope of their involvement?

Reputation Pros has managed a comprehensive online reputation campaign for our travel agency. The main deliverables include monthly analytics reports tracking visibility, review growth, and engagement metrics. The team has also enhanced our online profiles with accurate descriptions, updated photos, and brand-aligned messaging.

What is the team composition?

We’ve worked with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

Someone referred Reputation Pros to us. We chose them over other options because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We started working with them in November 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Reputation Pros, our website traffic from organic searches has gone up by 47%, and inquiries for our vacation packages have risen by nearly 35%. Many new clients have mentioned finding us because of our strong online presence and recent reviews.

Moreover, our overall online reputation score has improved by 46%, and the sentiment of customer feedback has shifted dramatically — from roughly 68% positive to over 92% positive within five months.

Regarding the monthly reports, the most valuable metrics have been the review sentiment analysis, keyword visibility rankings, and conversion-related insights.

How did Reputation Pros perform from a project management standpoint?

Every deliverable — from review outreach campaigns to monthly analytics reports — has been completed on schedule or earlier. Reputation Pros’ communication has been proactive, and they’ve kept us informed of every step in the process, making it easy to stay aligned with our goals. We communicate via email and messaging apps.

What did you find most impressive about them?

What truly stands out about Reputation Pros is their ability to capture the excitement and emotion behind travel in their messaging and review responses. They haven’t just fixed our reputation; they’ve elevated our brand image, helping potential travelers feel the same confidence and enthusiasm our loyal customers already have.

Are there any areas they could improve?

If anything, we would’ve appreciated access to real-time dashboards earlier in the project, though they’ve added that feature later on. Overall, their performance, strategy, and attention to detail have been outstanding.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a full-service veterinary clinic. We provide compassionate medical care, surgery, and wellness services for pets while supporting their owners with trusted guidance and personalized attention.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We needed help rebuilding and strengthening our online reputation by improving our review ratings, addressing outdated or unfair feedback, and ensuring that pet owners searching for our clinic would see a trustworthy and accurate reflection of the quality care we provide.

SOLUTION

What was the scope of their involvement?

Reputation Pros has performed a comprehensive audit of our online presence, identified inaccurate or outdated reviews, and launched a review generation campaign to highlight the many positive experiences our clients had shared in person but not online. They've also helped us improve our local SEO visibility so pet owners in our area can find us more easily. In addition, they've crafted personalized review responses that reflect our clinic's compassionate tone.

What is the team composition?

We work with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

We found them through a referral. We chose them over other options because they had high ratings and were close to my geographic location.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In less than four months, our rating has improved from 3.5 to 4.9, and we've seen a 60% increase in positive reviews. Website visits and appointment requests through Google have also risen by over 40%, which has directly translated into more new clients for our clinic. These results have been sustained over time. Reputation Pros has provided monthly analytics to track these improvements.

How did Reputation Pros perform from a project management standpoint?

They deliver on time. We communicate via email and messaging apps.

What did you find most impressive about them?

Reputation Pros manages our reputation with empathy, which is rare. It never feels like a generic marketing campaign; it feels like a partnership with people who actually care about our clients' trust in us.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I am the Manager at a family-owned Italian restaurant specializing in authentic, handcrafted dishes made from fresh ingredients and traditional recipes passed down through generations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Pros to accomplish for your Italian restaurant?

We engaged Reputation Pros to help us improve our online ratings, recover from a wave of unfair or outdated reviews, and strengthen our digital presence so that new guests searching for Italian dining in our area would see a positive, accurate reflection of the quality and warmth our restaurant is known for.

SOLUTION

Can you describe the scope of work Reputation Pros handled for this project? Please include the main deliverables if you can.

Reputation Pros managed a full online reputation overhaul for our restaurant. Their work included auditing all existing reviews, removing or suppressing inaccurate or malicious feedback, and creating a review outreach campaign. They also provided ongoing monitoring and reporting well beyond the initial overhaul.

What is the team composition?

One team member from Reputation Pros was assigned to our project.

How did you come to work with Reputation Pros?

We were referred to Reputation Pros and chose them because of their high ratings, pricing that fit our budget, and a great culture fit.

What is the status of this engagement?

The project began in February 2025 and is still ongoing.

RESULTS & FEEDBACK

What were the measurable outcomes from your project with Reputation Pros that showed progress or success?

We saw a noticeable uptick in both reservations and walk-ins—about a 28% increase in weekly covers compared to before the project. Our average online rating improved significantly, rising from 3.6 to 4.8.

How would you describe Reputation Pros’s project management? Did they deliver on time?

Reputation Pros provided a clear timeline at the start of the project, outlining each phase from audit to review generation, and they consistently delivered every milestone on or ahead of schedule.

What did you find most impressive or unique about working with Reputation Pros?

I was most impressed by how personalized and authentic their approach felt. They took the time to truly understand our restaurant’s story, our family heritage, and the heart behind our menu, and then reflected that online through thoughtful content and review responses.

Are there any areas they could have done better or differently?

More frequent real-time reporting in the early stages of the campaign would have been helpful. Initially, we received weekly updates, which were useful, but having access to a live dashboard from the start would have made it even easier to track progress day to day.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing director of an architecture firm specializing in designing innovative, sustainable, and client-focused spaces that balance functionality with aesthetic excellence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros LLC?

We needed help enhancing our online presence by improving client review ratings, suppressing outdated or inaccurate content, and ensuring that prospective clients researching our firm would see a reputation that reflects the quality, creativity, and professionalism of our architectural work.

SOLUTION

What was the scope of their involvement?

Reputation Pros LLC has handled a comprehensive reputation management campaign for our architecture firm. Their scope of work includes a full audit of our online presence, strategic removal or suppression of outdated reviews and articles, and the creation of SEO-optimized content highlighting our successful projects and client testimonials. They also implement a review collection system to encourage satisfied clients to share feedback post-project.

What is the team composition?

We've worked with two teammates from Reputation Pros LLC.

How did you come to work with Reputation Pros LLC?

We found them through a referral. They demonstrated a strong track record of helping professional service firms like ours showcase their strengths online and offered a more strategic, long-term approach to reputation management than the other providers we evaluated.

What is the status of this engagement?

We started working with them in December 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've noticed a measurable uptick in client inquiries where prospects specifically referenced the positive reviews and online presence that Reputation Pros LLC has helped us build. During the project, our firm saw a 38% increase in inbound client inquiries compared to the six months prior to engaging Reputation Pros LLC. Of those new inquiries, roughly one in four prospects specifically mentioned online reviews or positive press as a factor in reaching out. In addition, branded search visibility has improved by 41%.

How did Reputation Pros LLC perform from a project management standpoint?

They provide a clear roadmap at the outset, with milestones for content creation, review generation, and monitoring. Every deliverable is completed on or ahead of schedule, and they adapt quickly whenever we have urgent needs or project-specific feedback. Communication is seamless; we have weekly progress updates and a dedicated account manager who responds promptly, making the entire process efficient and stress-free. We communicate via email.

What did you find most impressive about them?

What we've been most impressed about working with Reputation Pros LLC is their ability to understand the nuances of our industry and translate our design achievements into compelling narratives that resonate with clients online. They don't just focus on removing negatives; they actively build a positive, credible brand story that highlights our strengths. Their combination of technical SEO expertise, reputation repair, and creative storytelling makes them feel less like a vendor and more like a strategic partner invested in our long-term success.

Are there any areas they could improve?

There's nothing we can come up with.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing director at a financial services firm specializing in wealth management, investment advisory, and tailored financial planning solutions for individuals and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros LLC?

We hired Reputation Pros LLC to strengthen our online reputation, increase positive client reviews, improve our visibility in local search results, and ensure that potential clients researching our firm would see a trustworthy and professional image that accurately reflects the quality of our financial services.

SOLUTION

What was the scope of their involvement?

Reputation Pros LLC manages a comprehensive online reputation strategy for us, which includes review generation campaigns targeting satisfied clients, monitoring and responding to new reviews across multiple platforms, removing or mitigating outdated or misleading content, and providing monthly analytics reports. Their main deliverables are a steady increase in verified positive reviews, improved search result visibility for our brand name, and clear reporting that shows measurable improvements in both review volume and overall sentiment.

What is the team composition?

We work with two teammates from Reputation Pros LLC.

How did you come to work with Reputation Pros LLC?

We found Reputation Pros LLC through a referral and chose them over other options because of their proven track record in managing online reputations for financial service providers.

How much have you invested with them?

We’ve spent $30,000.

What is the status of this engagement?

We started working together in March 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with Reputation Pros LLC, we've seen a 35% boost in branded search impressions and a 42% increase in positive client reviews. We've also noted a measurable uptick in inbound client inquiries that specifically mention finding us through online reviews, which directly correlates with the period after their campaigns were implemented.

How did Reputation Pros LLC perform from a project management standpoint?

Their project management is highly organized and transparent, with clear timelines and consistent progress updates. Reputation Pros LLC delivers every milestone on or ahead of schedule, and any requests or adjustments we make are handled quickly without disrupting the overall timeline.

What did you find most impressive about them?

Their ability to operate strategically and discreetly in a regulated industry, balancing speed with compliance, really sets them apart. Reputation Pros LLC isn’t just a service provider; they feel like an extension of our marketing and compliance departments.

Are there any areas they could improve?

If anything, we would have liked more real-time analytics access from the beginning, though they eventually set up a live dashboard that solved this.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of an engineering and construction company. We design, engineer, and manage large-scale infrastructure and energy projects across the US and internationally, focusing on utility, transportation, and industrial sectors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros LLC?

We needed to suppress negative search results tied to older project disputes and outdated regulatory issues. Additionally, we wanted to elevate content that better reflected our current leadership, safety records, and engineering achievements.

SOLUTION

What was the scope of their involvement?

Reputation Pros LLC’s scope included the following:

- Digital audit and link analysis

- Suppression of 12+ outdated or negative articles

- Creation and publishing of 20+ positive press releases, case studies, and leadership profiles

- SEO campaign to boost visibility of positive content

- Reputation monitoring dashboard

- Monthly reporting and strategy adjustment

What is the team composition?

We worked with two teammates from Reputation Pros LLC.

How did you come to work with Reputation Pros LLC?

We found Reputation Pros LLC through a referral. We chose them over other options we considered because they had credible references, transparent pricing, and a proven track record of working with companies under regulatory and public scrutiny.

What is the status of this engagement?

We started working with Reputation Pros LLC in July 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

According to third-party monitoring tools Reputation Pros LLC integrated for us, our reputation score improved by 74% over the project duration. Additionally, 90% of negative content dropped off page one of Google. We also received multiple prequalification inquiries confirming improved search visibility and neutral-to-positive online sentiment. These inquiries referred to formal due diligence checks and vendor assessments conducted by prospective clients — typically large utilities, government agencies, or general contractors — before shortlisting us for bidding or contract awards.

How did Reputation Pros LLC perform from a project management standpoint?

Reputation Pros LLC provided a clear project timeline with defined milestones, and they consistently delivered each phase either on schedule or ahead of time. We tracked and measured the improvement in online sentiment using a combination of manual analysis, third-party tools, and Reputation Pros LLC’s reporting dashboard.

What did you find most impressive about them?

We were impressed with Reputation Pros LLC’s understanding of how digital reputation ties into procurement, RFP vetting, and client due diligence in the EPC space.

Are there any areas they could improve?

We would have appreciated more real-time access to performance dashboards, rather than waiting for weekly summaries.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a financial services company. We provide tax planning, asset protection, and financial advisory services for high-net-worth individuals and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros LLC?

We needed to suppress damaging search results tied to a misreported incident and rebuild our partner’s professional reputation online.

SOLUTION

What was the scope of their involvement?

Reputation Pros LLC's scope included content takedown attempts, content suppression, SEO optimization, development and placement of high-quality branded articles, and implementation of a long-term digital reputation management strategy.

What is the team composition?

We worked with two teammates from Reputation Pros LLC.

How did you come to work with Reputation Pros LLC?

We found Reputation Pros LLC through a referral and chose them for their proven track record.

How much have you invested with them?

We’ve spent $15,000.

What is the status of this engagement?

We started working together in July 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Reputation Pros LLC has removed or buried 90% of the negative content beyond page three of search results. Branded search traffic has improved significantly, and the partner’s reputation score (tracked via third-party tools) has improved by over 70% within 90 days.

How did Reputation Pros LLC perform from a project management standpoint?

We communicate via email.

What did you find most impressive about them?

Their access to high-authority media outlets and their skill in reshaping search results are remarkable. Just as valuable is their understanding of reputational risk in regulated financial environments.

Are there any areas they could improve?

Real-time dashboard access from the start would’ve been helpful, though they did introduce this later in the engagement. Otherwise, we’ve been very satisfied.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of a cybersecurity firm. 

Describe what your company does in a single sentence.

We’re a cybersecurity firm specializing in digital risk mitigation, data protection, and executive threat management for high-profile clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Pros LLC to accomplish?

• Remove or suppress defamatory content targeting our CEO

SOLUTION

How did you find Reputation Pros LLC?

Referral

Why did you select Reputation Pros LLC over others?

• Referred to me
• Company values aligned

How many teammates from Reputation Pros LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reputation Audit Report – A detailed breakdown of negative and neutral content affecting search results, with risk scoring and priority levels.
 

Content Creation & Publishing – Development of 20+ positive, professionally written articles, bios, and interviews optimized for SEO and published across high-authority news and media platforms.
 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 85% of negative links were pushed off the first page of Google search results.
• Over 20 positive articles were indexed on page one across high-authority domains, including industry news sites and professional blogs.
• Reputation sentiment tracking showed a shift from negative to neutral/positive mentions across multiple platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They assigned a dedicated account manager who maintained consistent communication, providing weekly updates and rapid responses to all inquiries—often within hours.

Milestones were clearly outlined at the start, and every deliverable—from audits to content publications—was completed either on or ahead of schedule. When unexpected developments arose (such as a sudden resurfacing of negative content), their team reacted quickly with a contingency plan, keeping us fully informed at every step.

What was your primary form of communication with Reputation Pros LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Reputation Pros was their combination of discretion, technical expertise, and strategic thinking. Unlike other firms that offer cookie-cutter solutions, they took the time to understand the nuances of our situation and crafted a customized approach that balanced SEO, PR, and legal sensitivities.

Are there any areas for improvement or something Reputation Pros LLC could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Managing Director of a wealth management company.

Describe what your company does in a single sentence.

Family Office & Private Wealth Management company. We serve founders, entrepreneurs, and ultra-high-net-worth families.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Pros LLC to accomplish?

• Our primary goal was to clean up the first two pages of Google search results to ensure they accurately reflected the character and accomplishments of the family members involved

SOLUTION

How did you find Reputation Pros LLC?

Referral

Why did you select Reputation Pros LLC over others?

• High ratings
• Referred to me

How many teammates from Reputation Pros LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved addressing a fast-moving media crisis that unfairly portrayed members of a prominent real estate family we support. Several misleading and damaging articles had surfaced online, some of which were being amplified through search engines and social media. We engaged Reputation Pros to lead a discreet yet aggressive campaign to mitigate the impact.

Their team began with a full audit of the family's digital footprint, identifying negative content, keyword triggers, and gaps in positive representation. They then implemented a multi-phase strategy that included the creation and promotion of accurate, reputation-enhancing content, digital PR placements, SEO-driven optimization, and strategic backlinking to push down false narratives.

Throughout the engagement, they worked hand-in-hand with our legal team and internal stakeholders, ensuring all actions aligned with our confidentiality protocols and brand messaging. The process was executed with precision, speed, and complete discretion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within a few months of launching the campaign, we began to see clear signs of progress. Several of the most problematic articles started dropping in Google rankings, and the first page of search results began shifting to reflect more accurate, positive content about the family. By around the 12-month mark, both Page 1 and Page 2 were fully populated with favorable and accurate content, completely transforming the online narrative.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow between our team and Reputation Pros was exceptionally smooth and well-managed. Scott maintained clear and consistent communication with us, providing structured monthly updates and being available to address any urgent concerns. His team operated with discretion and efficiency, allowing us to stay informed without needing to micromanage. They seamlessly coordinated with our legal and internal teams when necessary, and every deliverable was handled with professionalism and care. The balance of transparency, responsiveness, and confidentiality made for an ideal working relationship.

What was your primary form of communication with Reputation Pros LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most about Reputation Pros is their exceptional responsiveness and dedication. Scott, in particular, seemed like he never stopped working. he was always available and responded almost instantly, no matter the time or day. That level of accessibility is rare and deeply appreciated, especially in a high-pressure situation. Just as important, Scott and his team took the time to clearly explain the process, set expectations, and provide regular updates, which kept us confident and at ease throughout. And most critically, he delivered tangible, measurable results.

Are there any areas for improvement or something Reputation Pros LLC could have done differently?

No, there’s truly nothing we would suggest improving. We were beyond impressed with the level of service, professionalism, and results delivered by Scott and his team.