Top Call Center Services & Voice Services in Colombia
54 Companies
List of the Top Colombia Call Center Companies & Voice Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves ColombiaServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Personable
Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.-
BPO & Customer Service Support for Financial Services Co
4.5 Jun 27, 2024The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
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See All Locations (2)Lagos, Nigeria
2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215$5,000+< $25 / hr1,000 - 9,999Serves ColombiaServices provided
20% Call Center Services60% Customer Service Outsourcing20% Back Office OutsourcingSee all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Serves ColombiaServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
2 of 4 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read moreWas this helpful?
Industry Experience
Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Corporate Training & Coaching +2 services20% Customer Service Outsourcing20% Finance & Accounting Outsourcing (FAO)DYALOGO is a phone answering service based in Bogotá, Colombia. Launched in 2003, the team specializes in Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (1)Bogotá, Colombia
Calle 163a No 19a 95 Piso 3
Bogotá, Colombia 110131745.9040
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UndisclosedUndisclosed10 - 49Bogotá, Colombia
Services provided
60% Customer Service Outsourcing20% Email Marketing20% Sales OutsourcingYES CONTACT & BPO SAS is a Customer Service Outsourcing company. The team provides Customer Service Outsourcing and Email Marketing and is in Bogotá, Colombia.
Read moreSee All Locations (1)Bogotá, Colombia
Centro comercial meridiano 13 La Felicidad, Cra. 78 ### 17-55
Bogotá, Colombia 110931+57.313.421.9522
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves ColombiaServices provided
25% Call Center Services55% Customer Service Outsourcing15% Back Office Outsourcing +1 service5% Data Annotation ServicesSee all 72 projectsSupportYourApp is a professional customer support center specializing in Contact Center Services, Inbound and Outbound Call Handling, and Telephonic Support. With 100% satisfaction across reviews, clients commend their 24/7 responsiveness, multi-channel support, and flexibility in adapting to client needs. Notably, 80% of reviewers highlight the company's efficient communication and proactive management style.
Reviews mention Openness
Overall, client feedback highlights a strong sentiment of openness in communication with SupportYourApp. One client praised their adaptability and responsiveness, noting that communication was always positive and to the point. Another client emphasized the dynamic nature of their interactions, stating that SupportYourApp continually seeks feedback to improve their services. This consistent openness fosters a collaborative environment, indicating a commitment to meeting client needs effectively.-
Content Moderation Services for Music Distribution Company
4.0 Mar 25, 2024SupportYourApp is always very mindful of our needs. Our communication has always been very positive and open. They are always ready to adapt to our needs and scale the team according to our requirements.
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Call Center Services for Education Company
4.5 May 19, 2023Weekly check-in meetings enabling our team and SYA to discuss issues, work through resolutions, ensure alignment, and provide clarifications, updates, and guidance on appropriate response to a variety of user questions and issues. Communication is open and dynamic. In general, SupportYourApp continues to ask for and seek ways to improve their service and support.
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9 of 10 reviews are 5 stars2 new reviews for Call Center Services services$10,000 – $49,000 avg. project costRead 10 Recent ReviewsReviewed 10 times in the past 6 months
Recent client feedback for SupportYourApp highlights a strong overall sentiment, with multiple reviews praising their responsiveness, flexibility, and high-quality service. Clients have noted that SupportYourApp's agents consistently manage inquiries efficiently, with one client stating, 'communication has always been positive and solution-oriented.' Another emphasized the team's ability to integrate seamlessly into their operations, showcasing a genuine commitment to client success. Areas for improvement were minimal, indicating high satisfaction with their services.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive SupportYourApp as offering strong value for money, with many noting that their pricing aligns well with budgets while providing high-quality service. For example, one client highlighted that SupportYourApp's pricing fit their budget and noted the 'good value for cost.' Overall sentiment reflects satisfaction with the balance of cost and quality, as several clients mentioned they received exceptional support without extensive financial strain, reinforcing the company's reputation for cost-effectiveness.Was this helpful?
See All Locations (3)Beograd, Serbia
Milutina Milankovića 9ž
Beograd, Serbia 1107010 - 15
$1,000+< $25 / hr250 - 999Serves ColombiaServices provided
30% Call Center Services40% Back Office Outsourcing30% Customer Service OutsourcingSee all 10 projectsHelpSquad is a provider of Contact Center Services, including Customer Support and Inbound Call Center solutions. Reviews highlight their reliability and adaptability, with 100% of respondents praising their responsiveness and technical expertise. Clients appreciate HelpSquad's ability to tailor services to specific needs, resulting in increased efficiency and customer satisfaction. Overall, they are highly recommended for their exceptional customer care and value for cost.
1 of 1 reviews is 5 stars1 new review for Call Center Services servicesUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, clients have praised HelpSquad for their reliable live chat and call center solutions, highlighting their strong integration capabilities and personalized service. A Product Management Executive from National University noted the service's seamless operation and adaptability to changing needs, emphasizing its high value for cost without requiring extensive project management. Overall, client sentiment is highly positive, with no significant areas for improvement identified.Was this helpful?
7 of 7 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 7 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staff Aug for Higher Education Institution
5.0 — HelpSquad provided live chat and call center staff augmentation for a higher education institution. The team also offered chat analytics and integrated Salesforce into the client's CRM. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchHelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (1)Hatboro, PA
330 S Warminster Rd Suite 341
Hatboro, PA 1904010 - 15
877-775-3667
$1,000+< $25 / hr50 - 249Serves ColombiaServices provided
40% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 17 projectsBusiness & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.
Reviews mention Adaptable
Client feedback consistently highlights the adaptability of Business & Services Solutions, particularly in responding to evolving project needs without micromanagement. One client noted their ability to manage increased call volumes during a supply chain disruption while maintaining quality, and another emphasized their quick training on new features, demonstrating a proactive and flexible approach. Overall sentiment reflects strong appreciation for their responsiveness and willingness to adjust processes as required, enhancing project success.-
Back-Office Outsourcing Services for Outsourcing Company
5.0 May 20, 2025The team at Business & Services Solutions proved to be highly responsive and adaptable to our specific operational needs. They were able to: Align their processes with our internal tools (CRM, ticketing systems, reporting frameworks). React quickly to changes in priorities or workload volumes. Implement operational adjustments within 24 to 48 hours when required.
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Call Center Solutions for Nuclear Medicine Company
5.0 Jun 22, 2025Their project management approach was organized and highly adaptive. They met every milestone on time and often ahead of schedule. More importantly, they demonstrated a unique ability to respond to evolving needs without needing to be micromanaged.
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Call Center Services for AI-Powered Platform
5.0 Jun 17, 2025Their project management was structured but flexible, which was important to us. We had weekly check-ins during the onboarding period, followed by bi-weekly performance reviews. They were extremely responsive to feedback. What I appreciated most was their willingness to adapt. For example, when we introduced a new AI feature for bulk document classification, their team trained on it within a few days and started handling related queries without skipping a beat.
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11 of 11 reviews are 5 stars8 new reviews for Call Center Services services$10,000 – $49,000 avg. project costRead 11 Recent ReviewsReviewed 11 times in the past 6 months
In the last six months, reviews for Business & Services Solutions reflect a strong sentiment of satisfaction among clients. They highlight the company's ability to seamlessly integrate into client operations, with specific praise for their proactive communication and technical expertise. Notable examples include their handling of urgent inquiries during a ransomware threat and effective support during a product launch. Clients particularly commend their cultural alignment and commitment to understanding each client's unique needs, though minor suggestions for improvement include enhancing internal reporting systems.Was this helpful?
Industry Experience
Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
Read All ReviewsSelect Industry to see insights
Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketingWas this helpful?
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UndisclosedUndisclosed1,000 - 9,999Medellín, Colombia
Services provided
10% Call Center Services15% Back Office Outsourcing15% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)15% HR Outsourcing15% IT Staff Augmentation15% StaffingSee all 11 projectsOutsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.
Reviews mention Great project management
Clients have consistently praised Outsourced for their excellent project management capabilities. One CEO highlighted their 'excellent project management and account management,' noting that the talent acquisition process is 'second to none,' as they present only suitable candidates and streamline the assessment process. Moreover, responsiveness was emphasized as a key strength, with timely communications described as 'like clockwork.' Overall, the sentiment regarding their project management is overwhelmingly positive.-
Staff Augmentation for Digital Agency
5.0 Mar 20, 2023Excellent project management and account management. Their talent acquisition process is second to none, they do all the hard work and present just the candidates who they know will be the right fit for our business, then they organise an efficient assessment process.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.Was this helpful?
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See All Locations (11)Buenos Aires, Argentina
Avenida Corrientes 800
Buenos Aires, Argentina C100810 - 15
+54 11 5984 1515
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UndisclosedUndisclosed50 - 249Bogotá, Colombia
Services provided
100% Call Center ServicesCollect Center is an answering service company located in Panamá, Panama and Bogotá, Colombia. They provide Call Center Services.
Read moreSee All Locations (2)Bogotá, Colombia
Carrera 10 No 19-65 Camacol Building - Office 401.
Bogotá, Colombia 1102212 - 5
+57.3.160.104.200
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List of the Top 5 Colombia Call Center Companies & Voice Services
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$1,000+< $25 / hr1,000 - 9,999Medellín, Colombia
Ability to deliver
30.3/40.016.2/20 Reviews8.7/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services5% Sales Outsourcing80% Other -
$1,000+Undisclosed10 - 49Medellín, Colombia
Ability to deliver
25.8/40.017.2/20 Reviews2.9/10 Clients & Experience5.7/10 Market PresenceService focus
30% Call Center Services50% Sales Outsourcing20% Other -
$10,000+$50 - $99 / hr10 - 49Medellín, Colombia
Ability to deliver
31.9/40.016.8/20 Reviews8.1/10 Clients & Experience7/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$1,000+< $25 / hr50 - 249Barranquilla, Colombia
Ability to deliver
23.7/40.016.2/20 Reviews2.2/10 Clients & Experience5.3/10 Market PresenceService focus
30% Call Center Services10% Sales Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Medellín, Colombia
Ability to deliver
21.2/40.016.2/20 Reviews0.4/10 Clients & Experience4.6/10 Market PresenceService focus
30% Call Center Services15% Sales Outsourcing55% Other -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Ability to deliver
12.6/40.00/20 Reviews6.9/10 Clients & Experience5.7/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Bogotá, Colombia
Ability to deliver
25.1/40.016.4/20 Reviews2.6/10 Clients & Experience6.1/10 Market PresenceService focus
40% Call Center Services10% Sales Outsourcing50% Other -
$10,000+< $25 / hr1,000 - 9,999Bogotá, Colombia
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
37% Call Center Services63% Other -
Undisclosed< $25 / hr250 - 999Barranquilla, Colombia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+< $25 / hr50 - 249Barranquilla, Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Call Center Services50% Other -
$10,000+$200 - $300 / hr10 - 49Medellín, Colombia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Medellín, Colombia
Ability to deliver
22/40.016.4/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed10 - 49Barranquilla, Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$1,000+$25 - $49 / hr50 - 249Bogotá, Colombia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Other -
$100,000+< $25 / hr250 - 999Barranquilla, Colombia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Medellín, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed10 - 49Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed250 - 999Barranquilla, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Bogotá, Colombia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Call Center Services30% Other
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